The Club Lounge & Bar at The Mere Golf Resort & Spa in Cheshire East

Pretty down to earth golfers bar with bar staples such as fish and chips, etc. Lots of people drinking lager in shorts

I have meant to visit the Mere for a long time, after meeting one of their sales managers at a networking event. So I decide to go for lunch a Saturday afternoon to the Club Lounge. I honestly have never experienced anything quite like it when it comes to service. Firstly despite having three staff on the floor and two standing with their backs to the door we were not greeted. When we eventually grabbed a table, my debit card was very quickly taken to start a tab (this was the only efficient part of the experience) They have a silly amount of tech gadgets that frankly do not enhance the customer experience. Computer tablets for the menus and call buttons for service (which did not work). We ordered a green tea and soda water with lime. It took 20 minutes for the drinks to be delivered. The wait was so bad that I did nearly walk out at this point especially while the countless staff and “suits” were just standing around and literally doing nothing. I did get the attention of a supervisor/manger to see if he would check for our drinks he then walked right out of the room and did not even go to the bar to check on them. The food arrived which were non-descript burgers served with the cheapest bread buns. To be fair to the chefs I don’t think they could have pleased me as I just wanted to eat and get out of there. When we finished the food we requested the bill. After another wait a bill arrived for over £100! I had to wait to get attention of the non moving staff to get correct bill. The waiter then took my debit card on a trip around the bar and back rooms to eventually to appear again with yet another bill for £70 which clearly stated 4 covers and not two. I then had to tell the waiter what we had to eat and I finally got to pay! Once I paid I asked to speak to a manager and the waiter instantly replied “is it due to the bad service?” I spoke to a manager and explained our experience and they were very good a listening and even went as far as taking my card and contact details and said that someone would contact me in the next few days to advise how they were going to improve the service. This is impress me and I felt that I had genuinely been listened to. Guess what? A month has passed and NO CONTACT from the Mere which is just DISGRACEFUL in my book. I would be so angry if I was a member of the club there and honestly believe they need to invest in some management and staff training instead of silly technology. Bottom line AVOID AVOID AVOID

Viajé con mi nieta y comimos aquí a la llegada para nuestro balneario esta semana pasada. Tomamos nuestra cena en aquí también y almuerzo antes de regresar a casa al día siguiente. La comida era de un alto nivel de calidad y a un precio justo, la habitación es muy agradable y la vista es excepcional especialmente cuando brilla el sol! Ambos nos lo recomendaría.

Este es un excelente lugar para una comida para almorzar bien de precio. El servicio es requerido y la comida es estupenda para el precio. parte con vistas al campo de golf. La ubicación es ideal para refrescarse durante el tiempo soleado y aislados el patio exterior es un lugar maravilloso para tomar en el entorno mientras saborea un pimms. Si tienes suerte los Jess excepcionales estará a su disposición para asegurar que tu comida y bebidas se entregan eficientemente y acompañados por ella maravilloso encanto. Tómese su tiempo para disfrutar de la comida de pub razonable en una ubicación de 5 estrellas.

There were about 7 starters and 7 mains to choose from in the evening, so a bit limited, but the food itself was delicious and I couldn't fault it at all. The atmosphere was very relaxed and the staff were very courteous and helpful.

Really lovely hotel. Friendly staff, food is fine. Beds comfy. Modern and stylish spa. I was pleasantly surprised!

Hotel extraordinario. El personal es fabuloso! Tan servicial y te hacen sentir como en casa, tenía una sonrisa en mi cara de principio a fin. El spa también fue increíble, una acogedora piscina, saunas, etc. .. y la habitación era preciosa. Sinceramente, no podría pensar en un lugar mejor para haber ido. Sin duda volveremos. devuelvo con mi estancia. Gracias mucho todo :) de personal

Tuvimos una estancia fantástica en este hotel el sábado 7 de noviembre, amablemente organizado por Karen, la gerente de relaciones con los huéspedes.