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4.5

Based on 24 opinions finded in 1 websites

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Nº 144 in 446 in Swale

Nº 24 of 62 British in Swale

Score
OpinionsNoteTripAdvisor244.5

comment_iconOpinions

Decided to try the abbey hotel as it was part of the eat out scheme, staff was absolutely amazing especially ajay and accommodating our family of 10 was no problem. Very spacious and very easy to maintain social distancing. Will definitely be returning in the future.

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Ms192014 . 2020-08-11

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Friendly place to eat. Staff were very helpful and there was a good range of food. The food came very hot and is not expensive A good place to drop by

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jonfeaver . 2018-06-15

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After we couldn't get a meal at the Playa we went straight to the Abbey. We were seated instantly,,drinks order taken quickly and we were given a menu to look at straight away, and although they were busy we received our meal very quickly, and it was delicious

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Kirwin11 . 2017-03-10

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We had a fantastic Xmas day meal . The food was excellent with very attentive staff and management team. The singer was very good and made the day very festive. Can't wait to go next Xmas. FANTASTIC..

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Harrijan . 2016-12-26

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Good from start, ample starters, delicious. Main course very well cooked, also tasty, roast beef excellent. Deserts were also very tasty.. Waiting staff at their best, attentative, polite, friendly Tables dressed lovely.

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Danax4 . 2016-12-25

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This was the first time we have been to The Abbey Restaurant for the OAP Lunch. We were presently surprised £8.25 for 3 courses. Hot tasty food, generous portions, lovely friendly staff. Highly recommended. Must book as it gets very busy.

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WENDY N . 2016-03-31

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First time i have been to eat here for years was always good before. And still is, had a three course meal. Very good quality and good portions. Good value at £50 for two with drinks. Would recommend very busy when we went, service and quality still great.

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Viper2701 . 2016-01-23

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Went to the Abbey a couple of weeks ago for a family meal. Meal was ok. Didn't appreciate being asked to leave the dinning room at 9 o'clock to have coffee and mince pies in the lounge bar,, yes they did take chairs in for us also moved tables. Noticed other dinners after us had to do the same so we were like sardines in a can, listening to music when we would have preferred to sit as a family in the dinning room. It was not the case that they had other diners that required the tables we would have understood if that had been the reason. Just seemed they wanted to get the room ready for the following day.

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Irene S . 2015-12-24

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Myself and my other family members were really excited to be spending Christmas Day at the Abbey Hotel but were left feeling quite disappointed. Although there were quite nice parts of our meal/experience I feel as though the Abbey had let us down. We were warmly welcomed with a glass of champagne on entrance. We waited in the bar area with our drink then was shown our table after a short while. The tables were decorated with crackers and Christmas hats which was a nice touch. I did feel that our group of 11 was squeezed onto our table. I felt quite uncomfortable throughout the course of the meal, especially whilst trying to eat. They soon brought out the starters, I had French onion soup which was delicious. Our second course was sorbet which was half melted as they brought them out! For mains the majority of our party had traditional Christmas turkey or beef roast. This was really disappointing! They brought out a plate to myself with the beef, Yorkshire pudding and roast potatoes. I had 3 roast potatoes and 1 tiny new potatoes! The roast potatoes were seriously over done, I could not eat the outside of these they were so hard, so I scooped out the potato from inside the shell! I'm not really sure why I had a tiny new potato on my plate?! The waitresses then came out with the vegetables, which they served to us. They only served us carrots and Brussels! I was quite shocked that these were the only vegetables on offer, considering a few of our party do not even eat Brussels so they were left with just carrots!? Where was the peas, the seasonal parsnips etc?! The gravy was already on the plate which I personally would have preferred self service on the table. To top it off when one member of our party asked for more veg the waitress was quite rude and gave attitude. To be honest most of the waitresses were struggling to crack a smile on their faces throughout the whole of the meal. I know it was Christmas Day and I understand it probably is the last thing they want to be doing is to be working but they did come across as rude at times. We also had to ask 3 times for our table to be cleared of rubbish as they continued serve us with rubbish from the crackers etc, there was barely a space to put our drinks down. We then had our dessert and that was lovely. We was also offered a drink on the house which was a nice touch. After our meal we were offered tea and coffee in the bar area where a musician sang and played the guitar which was nice. I have rated the Abbey as a 2 star as I feel the main meal was a complete let down. Considering we all paid £65, I do feel we were all pretty ripped off! I had a roast for £6.99 all you can eat at a carvery and it was miles better than what I had that day! The atmosphere was nice and the other courses were good but I have had better Christmas Day dinners and for a lot less money as well! We really did not get the standard we had paid for and for this reason we will not be booking again.

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Emma_Louise210590 . 2015-01-06

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Paid £20 per head for buffet and entertainment on New Year's Eve. Wasn't expecting too much, but was pleasantly surprised. They had gone to a great deal of effort in decorating the place with lights balloons etc. the buffet was very good for the money - a good quality English buffet, and also an Indian buffet, so something for everyone. The entertainer was very good, again something for all tastes - the age range was fairly balance (maybe a few more oldies than younger people), so he did well to please everyone. All in all a good night, and very good value for money.

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christinekelly07 . 2015-01-01

MORE AT TripAdvisor

WOW what a night, great entertainment Mike Harris, superb food which kept on coming, nicely decorated lounge ,brilliant staff who were kept on their toes as the place was buzzing..the hotel is to have a refurb next year so looking forward to that...Just a lovely place to stay,eat,or evening out..The owners are such a friendly family who always have a smile and so polite..10* for me.

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ladytwinpeaks . 2015-01-01

MORE AT TripAdvisor

place is ok but feels like a canteen. We were ignored for a long time before we could order although the place was far from crowded. Food fat but ok, pub type, not restaurant.

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K-caiman . 2014-12-29

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Have been here so many times, and never had a bad meal. Great for girl's nights out, £10 for a two course meal Friday evenings. Brilliant carvery Sunday lunch, only down side is the decor. There have been some small changes made lately, but a thorough makeover would not come amiss. However, good food and friendly helpful staff are more important in the general scheme of things. Give it a try, you'll enjoy the laid back atmosphere.

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marilyn h . 2014-05-21

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Had a large party for dinner for a special occasion and everyone of us said how impressed we were with the Abbey. Very very good value for money, good selection of food to suit everyone's requirements and plenty of food, no scrimping on portion size. Staff friendly and flexible when more people turned up than was expected. This was the only place that took a large group booking and didn't request we pre-ordered ahead which saved me a big job. Plenty of parking, restaurant was packed but we were all still given the same high standard service. A special thanks to Jo and all the staff.

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jkbulldog . 2014-03-16

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Good food and plenty of it, caters for a lot of contractors who stay at the hotel but it always seems to have quite a lot staying, so can they all be wrong?

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Peter B . 2014-03-11

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Had a very nice King Prawn curry - and they were big prawns. Food took a while (40 mins) but it could have been cooked from scratch. Lots of choice on the menu. Restaurant was nicely laid out and the staff were friendly.

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Holsrme . 2014-02-09

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Amazing Indian menu. Best indian food I have ever had. A real hidden gem that is worth a try. English menu looks very good too, but I have not tried it.

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Jo_McAndie . 2013-11-03

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We have eaten in The Clock Tower restaurant many times both as guests in the hotel and with our family for Sunday lunch.It is convenient as it is on site and is very good value for money.The restaurant is spacious and airy with views of the garders. Decor is a bit dated but it has a homely feel.Staff were friendly and helpful and Jo will see to your every need.Food is of good quality and presented well. There is plenty of choice and portions are large. Lots of choice. Good quality. Good sized portions.

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61RosemaryS . 2013-05-25

MORE AT TripAdvisor

friendly family run hotel serving lovely food and great entertainment , with great barstaff,usually go at weekends but have never spent the night there as its very local to it has a varied menu and at a very competative prices,i have also attended weddings and parties in one of their function rooms,as i mentioned the bar staff are excellant but the same can be said to all who work there.

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merlin162 . 2013-02-18

MORE AT TripAdvisor

Fantastically presented, tasty food. The Indian cusine was fab. Will certainly go again. Poor review on trip advisor looks like the diner ate the "english menu" which I've not tried. The bar and staff are also very friendly and accomodating.

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Alistair M . 2013-01-13

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The food was a little slow in arriving, but this was put down to the individual preparation The food was beautifully presented with great flavours. A real treat, we will be returning.

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Peter S . 2012-12-23

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When we have used the Abbey for an evening out, we are always greeted like friends. The staff are all very friendly. The food is very good, plenty to choose from on menu. When weve spend New Years eve here for the last two years it has been very good, lovely buffet and entertainment.

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Helenlovesholidays . 2012-11-29

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For the third year running we have had our regimental day meal at the Abbey. The service is always excellent and all staff are helpful and friendly. Could'nt fault anything. Excellent service as usual. Very friendly atmosphere with visitors mixing with locals.

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Andy H . 2012-11-27

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Had the most unedible meal here yesterday Thursday 7th November2012. Liver so hard couldnt be cut, browned hard potoes, the cabbage and swede/carrot mash were the only eaten food on the plate. The large dining room was virtually empty, six occupied tables. The ordered medium white wine, arrived, but was not medium, waitress said she was sorry, but the person behind the bar said it was what we ordered, never in my fifty years have I ordered sweet wine. No apology, was offered, just the returned same wine!!!!!! We left before dessert,two very unhappy customers. Walked along the Leas, came across another pub restaurant, which was very busy, where we had two glasses of medium white wine on the house, after telling our story. We had dessert and coffee there, pity we didnt find this restaurant first, will certainly come back here .

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honeybun71 . 2012-11-09

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