The Cleveland Tontine in Harrogate

Having visited the Tontine several times in the recent past, we looked forward to a nice Sunday lunch as a family.The visit was marred by underwhelming customer service, requests for water took several attempts before being served, the staff seemed uncommitted to delivering much of a service, and the food , frankly was at best average.I’m afraid that in view of the negative impression we had, it will be some time before we return, there are so many good local places to eat, it really is a disappointment to have to be so negative, must try harder would be my advice.

Stayed for the weekend with my girlfriend. Very relaxing stay , room was very nice , food was lovely. The staff were absolutely amazing. I shall definitely stay again

My wife a son and I visited for sat lunch after not visiting since the lean Covid years. The cellar room where we have always previously eaten was being restored and we were lead by a delightful lady to a large very elegant upstairs dining room . We had a very pleasant aperitif while we considered the excellent choice on the alacart menu. We all chose Whitby crab fish cakes which were beautiful perfectly cooked and presented on delicious bed of scrumptious fine salad with capers and mayonnaise. This started was absolutely delicious. We all followed with confit of duck with red cabbage and dauphinois potato . I dont remember enjoying such a generous and delicious portion of confit of duck before. As we all wanted to be able to move afterwards we declined the splendid deserts on offer and finished with a piping hot espresso coffee. The meal was thoroughly gorgeous and hugely enjoyed by us all. Many thanks to the excellent team who so indulged us !

From start to finish the service and quality of the food was special. I had heard that they have recently had some issues which I find a shame for all. But there seems to be a new broom in town and they are working hard to improve everything they touch. We booked and I asked as my mum is hard of hearing and has dementia that if it was possible could we have a quiet table to allow us to hear her and allow her to be involved. Well what a fantastic afternoon the table was brilliant. Sat in a window with the room to ourselves, food very nice and as I have said service excellent. Each time we go here whether it is for a cup of tea or a meal I always enjoy the experience. Let’s keep using it. Thank you to the team.

Absolutely amazing - wanted to try this place for about 30 years and it didn’t dissapoint. Lovely warm welcome, pre dinner drinks in the bar and then food downstairs. Would say one of the best Sunday lunches I’ve had . Service was good and not rushed- definitely will return.

Finally got round to having Sunday Lunch here. Great service and delicious food. Just the right size portions. Personal preference would be not to have cauliflower cheese on a Sunday Lunch. We were persuaded by the waitress to try it, which we did it was nice but still believe it shouldn’t be part of the Sunday Lunch. Looking forward to booking again, may even extend to an overnight stay.

We have just returned from a family Sunday lunch/birthday party for 20+ guests. I cannot recommend this place highly enough. Firstly the food was beautiful, a really good portion too and displayed lovely. Secondly the staff were so friendly and accommodating, no request was too much for them. We also had in our party 3 children, they were made very welcome and the children's menu was fantastic with something to suit all fussy eaters. Before today we haven't been here before but I guarantee we will be back to try the mid week menu soon!

Good Sunday lunch in very welcoming environment. This is a place for something special with an intimate bar and pleasant lounge to relax in prior to dining in a very nice dining room. Staff and service were also top class. Slightly more expensive than norm but on balance worth paying that bit extra.

I booked here for lunch with my wife, 2 young children, my parents and my wife's parents for a nice mother's day family get together. I'm afraid the experience can only be described as shambolic and the only thing preventing me giving a 1 star review was the acknowledgement by the one of the managing team that things were unacceptable and a deduction from our bill. We were asked to preorder given the occassion. After we were seated our order was confirmed and drinks order taken. Unfortunately when my mother in laws soup starter arrived it was cold and had to be sent back to be heated. The other starters were pleasant. After this, things went dramatically down hill unfortunately. 2 of our mains and 2 children mains arrived without 4 of the other mains. One of the mains that arrived early was cold and had to be sent back. The other 4 mains didn't arrive until nearly half an hour after the initial mains and it was only when we asked after around 15 minutes of waiting that we were advised our order had gone through incorrectly and there would be a delay. We then had to ask for our gravy and the side vegetables (which had been delivered with the first mains) to be reserved as they were cold by the time our meals arrived. The waitress who served us could not have cared less and I got the impression we were being a complete inconvenience to her pointing out we wanted our meals all together and not to be cold. She never apologised once or gave any explanation. we weren't asked if we wanted to place another drinks order for the duration of our stay after finishing our drinks and our table water was left empty after we finished it. No one asked if we wanted to order any other deserts apart from the ones we preordered after our mains were cleared despite me asking if we could do this when we arrived and being advised we could. The food was nice when it arrived (but nothing extraordinary) but the whole experience was pretty shambolic otherwise. Like I said before, the member of management we spoke to was reasonable and did reduce our bill which I appreciated but I would still not recommend visiting her and I will not be giving them my custom again. I understand places are busy on mothers day, but it wasn't even that busy at the time we arrived (1430) and this is not a cheap place to eat, marketing itself towards the more upmarket range which made the experience even more shocking. Just to finish things off, the drains were being serviced outside and it absolutely stunk, we even joked amongst ourselves this was a ploy to get us to leave which in the end I was glad to do. Thankfully the terrible service didn't stop us enjoying mother's day together

Arrived bistro closed “kitchen pots and pans” Offered a table in a corridor Ok No Soda water No soufflé Didnt know the menu Been off 9 days No fire on No atomshere How far can a restaurant fall Provenance inns certainly did the job !!

Food: Bland. Presentation is great but not backed up in taste. Dry chicken and hard steak and ale pie. Wine: great choices of wine but price and quality need to match better. Service: exceptional and the front of house person is a real asset - he was friendly, professional and perfect for his role. Location: ideally located on A19. Atmosphere was totally lacking. 2pm could be a “dead time” but with a few tweaks - music, lighting the fabulous real stone fire and putting the few customers in the same room…could have made the experience more enjoyable.

Called into the Cleveland Tontine with my wife and mum after an afternoon spent in nearby Northallerton. We just had a cold drink in the bar which had a welcoming real light fire roaring away. The staff were friendly and the bar area was clean, tidy and welcoming. Well worth a call if you are in the area.

We stayed 2 nights and had diiner off the Ala Carte menu on Saturday night, some lovely specials the scallops were amazing. We had sunday Lunch the following day, Sirlion of beef melted in the mouth!

A birthday sunday lunch for myself. Great food. Took while to come but that was ok as not in a rush. Special mention to Lauren who looked after us.

We have been regular visitors ever since the 80’s, not so much since there sold out to the provendence group. Went on Sunday for lunch, arrived for drinks nice room overlooking a new terrace The lunch menu had enough choice and reasonable price. We ordered with I guess the manager or supervisor, neither of the two supervisors were in any sort of uniform ,unless the uniform is jeans and un ironed teeshirts. I know the Tontine is now a brassie style , causal relaxed but there is some standards that denote a restaurant from a say McDonald’s.the waiter showed us to our table downstairs by carrying my wife’s glass in his hand ! If going to offer the service please use a tray. The restaurant floor was still covered in detritus from Saturday night, I went to loo before even was seated my starter was at my place! Water glasses on the table no offer of water. No bread service although table of 4 behind us did get some bread after a long wait. The Korean chicken was tasty.The main course roast beef , well the Beef was sliced on a machine so thin you read a newspaper thru it, I mean for £18.00 it was poor, I would swear it was sandwich beef , Yorkshire pudding and vegetable were nice. The desert of pan a cotta was ok but tinned peaches I mean. It will be a long time before we revisit can’t wait for the star to reopen for a decent Sunday lunch

Booked this restaurant for our last night staying in Yorkshire. We ordered starters of cheese soufflé and Korean fried chicken followed by fish pie and rump steak and finished of with rhubarb and almond tart and the pana cotta. Just a few issues. The soufflé hardly tasted of cheese and the caramelised peaches on the panna cotta were just tinned ones without being caramelised. The main issue was the rhubarb and almond tart. There was no rhubarb in the tart just a rhubarb gel on the side and most of the tart was rock hard and inedible. Thankfully the rest of the meal was very good and the reception deducted the price of the tart of the bill. If it hadn’t been for the tart we would have given a 5 star review.

Having passed this restaurant for a number of years an opportunity came which allowed us to visit. We weren’t disappointed when we found the dining room we were greeted by a very pleasant member of staff who showed us to our table. Tables have linen tablecloths and are well presented. The surrounding create a very comfortable and warming atmosphere. Once seated drinks were ordered and menus left. The menus are sure to have something for everyone I opted for the burger and asked for onions and had onion rings prepared specifically for me, a very nice touch. Food took about 45 minutes to arrive but it didn’t disappoint the food both in presentation and taste excelled. Pricing I believe is very reasonable. Overall a very pleasant experience and we will definitely be calling again soon. I couldn’t recommend this restaurant enough. Well done

Lovely food in pleasant surroundings. We ordered afternoon tea with lots of dietary requests and all were adapted. Service was excellent but unobtrusive. Would recommend

Stayed here for one night in the Gertrude Bell suite,on a dinner bed and breakfast basis.We had a fabulous time,the staff were very good and friendly. Our suite was great with a wonderful bathroom. The meal we had was delicious, I had the steak pie...

Decided to re-visit this iconic & much loved restaurant after several years. The menu was limited yet one of the options was “sold out” on a Friday night!? Our ribeye steaks wre served with very hard & large areas of white fat. The salad was...

They have really nice grounds, and multiple spaces that can be used for dining or banquets. the staff was very friendly. The food was prepared quickly and was very tasty.

We met with a party of fourteen friends for Lunch at The Cleveland Tontine in the conservatory The menu choice was excellent – I think that between us we sampled most main courses listed The food was excellent , being well cooked and beautifully presented...

A very late booking due to another restaurant’s failings we were accommodated despite the restaurant being very busy. Well what a lovely evening, attentive staff, great atmosphere and the food was delicious. Having previously only visited for afternoon tea I was definitely impressed and will...

I had belly pork which was absolutely delicious - perfect, whereas my partner had fish and chips - the fish okay not great but the mushy peas were awful - they were mushed up garden peas with added sugar yuk! Our first course was very...

Called into The Tontine for an early evening drink after a visit to nearby Northallerton. The bar area was clean, bright and warm. For three adults one round of drinks came to just over £21 so not bad for a hotel. Well worth a call...

Visited tonight 30/09 for a lovely meal. Food excellent - we ordered off the specials menu, and service really good. Marred by an obnoxious man on a nearby table who was positively rude to the staff. To me, the staff were polite, attentive and could...

Had the Market menu with a Travelzoo voucher. 2 courses for 2 people £25. The choices were limited. 4 items on each course The starters (fish cake which was stodgy and ham terrine with bread that was so hard it shattered and peas pudding) were...

Invited to a wedding on 29/2/20 We had a super time. The Wedding Breakfast was the best wedding food ever. We also ate at the Hotel the night before it was sublime Unfortunately the Hotel was booked out, we were staying in Northallerton. Could not...

Went for dinner had the pate to start, love that you put truffle in it, nice surprise. Beef for main, very nice and soft, small portion. Service was really good. Venue, lovely inside.

Valentines Day 3 course lunch from the a la carte menu with a bottle of pink Prosecco followed by delicious filter coffee and petit fours made for a perfect dining experience. From the welcoming greeting to the final goodbyes, we were well looked after by...

The Cleveland Tontine hotel is a little pocket of perfection in North Yorkshire that welcomes you with the most welcoming of arms. As soon as you step in to the hotel you are greeted with a warm Yorkshire smile from every member of staff. Following...

A superb welcome - very professional staff who absolutely understand the balance between of professionalism and friendliness. A superb ambiance. Lovely menu - recommend spelt risotto , provencale fish stew , sea bass and the sticky toffee pudding is recommended. Great wines and well kept....

Great food. Excellent service. Clean, warm and a good friendly ambience Visit regularly both lunchtime and evenings. Stayed over a couple of times, rooms very comfortable and excellent breakfasts. Attended some themed murder mystery events which are great fun. Would highly recommend

The one thing that has perhaps been inherited from the previous McCoy regime is that the approach to service is laid back. We were there for Sunday lunch and whilst the food itself was OK - very very large Yorkshire pud combined with very small but tasty portion of meat ( my salmon starter is worth mentioning ) the service was rather "relaxed" - ok so perhaps Sunday lunch should be a relaxed affair - and perhaps it is policy to allow diners to wait more than 20 minutes between courses before taking the order - we ordered 2 deserts and coffee to be served at the same time as we had not got time to get coffee after desert but this request seemed too much for a kitchen that at 3.pm. was hardly rushed off its feet . We were glad to finish up and go as after nearly two hours sat next to a large empty fireplace we were really feeling the cold in a room with no heating - sorry but a BIG disappointment

We visited here for the first time in years as we are slowly trying all seven of the provenance inns and hotels. We visited on a Thursday evening for 630 sitting and choose 3 courses of the fixed priced menu. The food is very well presented and tasty. The waiting staff were really friendly and helpful. Let down as always with most restaurants no soft drinks menu. Us non drinkers would like a choice too! We have tried 5 of the 7 and the best of the chain is still the carpenters arms.

Wow wow wow. This place gets 10 stars from me. Our experience from start to finish was amazing. Good service, great selection of cocktails and wine. The seafood platter starter was absolutely gorgeous and the chateaubriand was delicious. Not to forget the the mouth watering desert! Definitely returning and would highly recommend.

My wife and I called in to the Cleveland Tontine, together with my mum, for a belated drink to celebrate my wife’s birthday.

Have to say we were disappointed with the meals. The cold belly pork looked lovely but cold belly pork is quite fatty and the pickled cauliflower did little to cut through. I won’t describe each course but suffice to say the food was okay but not memorable. The waiter was the best aspect of the visit, very attentive and personable. Our first visit after passing by for many years, perhaps our expectations were too high. Each course looked good but was either disappointing or okay at best when tasted. Prices were reasonable for three courses at under £25 pp. Had the food been tastier that would have been fine. With regret we will not be returning.

I stayed in the hotel so decided to have dinner here too.

Visited Cleveland Tontine yesterday with a friend

Decided to combine a birthday treat and a walk up Roseberry topping.

Plain food , not very exciting Good wine , I didn' t feel I would risk a special evening here , not a great atmosphere but attentive good service

Had an absolutely fantastic meal and evening here last Friday evening. Nothing was too much trouble. One of our party is Coeliac so needed a completely gluten free meal. We advised them prior to our visit. We were advised that she could choose what she wanted from the menu and chef would make it gluten free. Fantastic food, good ambience. Can highly recommend

I booked this hotel for a group of 12 girls celebrating a hen party. We could not have had a better experience.

Hi the tontine is a very nice old building with traditional features. Most of the tables are in a downstairs restaurant. To be fair the service we had was fairly good where it lacked was the pricey food or lack of it two of party had the pork which was very thin and small the meals were just hot enough. We all had sweets I decided to have the trio of cheeses which was very poor don't order it three tiny pieces of cheese and three crackers not worth the money. I would say give the tontine a try but I personally think its over priced and over rated.

Spent the night with my fiancé in the Courtyard suite. Decided to eat in the restaurant. The food is amazing! Staff very attentive with a lovely atmosphere. Our room was gorgeous with a huge bathroom. Stylishly decorated. Full Yorkshire breakfast the next morning which was fantastic, so tasty. Again very attentive, friendly staff. Love this place because they have such eclectic pieces like the little iron teapots to keep your tea nice and hot! Will definitely be back.

Relaxed intimate restaurant that offers excellent food. friendly helpful staff. Great value for the quality offfered.

We stayed here recently for bed,breakfast & evening meal.Our room was huge and had a very comfortable and good sized bed.Everything was spotless clean and of top quality. Our food in the restaurant was amazing.Each of our chosen courses were cooked perfectly and the presentation was a sight to behold,full marks to the kitchen staff for the food!.Breakfast was served in a lovely room and once again the food was perfect.I really enjoyed my stay here and will 100% return in the near future....I think i may have found my new 'favourite' place to stay.

The hotel is in a great location. All the staff are pleasant, very helpful and efficient. The food in the restaurant is delicious. Four of us stayed two nights and enjoyed everything we ate. The menu is extensive and the food faultless.

Hotel, dinner, bed and breakfast. From the moment we arrived to the time we checked out the staff couldn’t have done more to make our to stay special. The hotel, the food and the people were all lovely. Thank you

Warm sunny day, so enjoyed a drink on the terrace. Traditional Sunday menu. Service was polite and professional. Takes a while for food to arrive so give yourself plenty of time. Food was tasty but a little spoil by the luke warm vegetables. Heard other dinners make similar comments. Will return.

This was the 6th in a row Christmas eve family celebration we have had at the Tontine.

This was a really special celebration - 20 years ago we held our wedding reception at the Cleveland Tontine. It's changed hands since then, but still retains its unique character and the wonderful warmth in its welcome and hospitality.

The Tontine has long been one of those places that is immersed in the food folklore of Teesside and north North Yorkshire. Sadly, the food on offer currently does not live up to the reputation. Maybe the food hasn't slipped so much as other places have raised their game and thus the Tontine is no longer somewhere special. The food is not bad, it is on the good to very good spectrum. But you would and do expect more. The pork and langoustine starter was nothing. Good pork, dry langoustine which is there more for show and to explain the price and a celeriac cream which was bland. The lamb main was underwhelming and while I do not want to eat huge portions, I would appreciate something that has more substance than the starters. half a lamb's kidney, a sliver of lamb roll and two small pieces of lamb. The service remains fantastic.

After hearing about the Stokesley food week deal via social media, myself and my family decided to spend our Friday night at the Tontine. It had a great atmosphere and the staff were extremely friendly. The food was amazing. I ordered the pork cheek which melted in the mouth and the sourdough with mushrooms was divine! The overall value for the food week deal was exceptional costing just over £90 for four people to have three courses and two drinks each! Would recommend

Enjoyed a midweek 3 course meal. All staff were very friendly and professional. Would definitely recommend.

What a lovely evening we had! The warm (literally, with blazing log fires) welcome we received from every member of staff, the attention to detail, the delicious ‘Burns’ cocktail.... The menu was well thought out and authentic. The pianist played Scottish music and the wonderful piper played throughout the evening including piping in the haggis. Each table had some facts about Burns placed for each person and one brave waiter adopted a Scottish accent and read us some of Burn’s poetry. Well done all!

It must be over thirty years since we last visited but what an amazing venue it still is. From walking in, every member of stafff we encountered understood the art of making you feel welcome. Our room was spacious, immaculately clean and well appointed. Great service in the bar and the restaurant in the evening was first class. We did a DBB package and we thought it was incredible value for money.Breakfast was lovely and once again a special mention for the most caring of staff. Many thanks, we loved the Tontine.

We arrived at the tontine having not been for several years, and for my Grandad’s 70th Birthday. We were greeted and seated immediately, and the staff were attentive throughout the evening. We had our drinks orders taken, and our food order taken around 30 minutes after arrival. We were understanding that there was another big party and a several smaller tables in the bistro/ restaurant. However, when our starters arrived, it has been almost an hour after our arrival. 2 members of our party did not receive their starters until after the rest of us (6 others) has finished our starters. One member of staff was apologetic and removed the 2 starters from the bill, which was appreciated. Our mains arrived 20 some minutes after our starters had been taken, which was great. The steak was beautiful and cooked perfectly, all others in my party were very happy with their main course. The desserts came quickly; with positive reviews from all. Generally, the staff were attentive and helpful, but given that the restaurant was not full, there seemed to be a lack of speed in the waiters, and the time we spent waiting was not acceptable. I would visit again, as the food was lovely, so long as things are approached with more speed.

Booked for one night, as a surprise birthday trip that my partner arranged for me. We received a wonderful greeting, and were escorted to our room (coach house). On arrival of our room, first impression were stunning. It has a two story room, a large bedroom on the bottom floor, and an even bigger bathroom upstairs. Has a separate bath and double shower. Very very clean and tidy! We had booked a table for 1900hrs, where we were greeted by Jonathon. Who was an EXCEPTIONAL host. We were very picky and on every occasion he delivered.

We had to travel to Leeds on Sunday morning to collect some vintage car parts. It was a wet, grey and windy day and on the way back home, my husband suggested that we call in to the Cleveland Tontine for lunch. We were the first to arrive and had the pick of the tables. We opted for a table for two next to the crackling wood fire in the huge fireplace. The staff were welcoming and very polite. I went for the soup of the day (celeriac) and my husband went for the duck rillette. Both were very good. We both opted for the roast sirloin of beef which came with an enormous Yorkshire pudding fille with gravy, roast potatoes, carrot and parsnip. We were also served with cauliflower cheese and mixed greens. I don’t normally like Yorkshire pudding, but this one was amazing, light as a feather and I ate it all. The beef was cooked beautifully. I think that we both agreed that it was the best Sunday roast dinner we had ever eaten. Following a rest, we then went on to dessert, the chocolate torte was delightful and my husband enjoyed his lemon parfait, although the fennel meringue caught him by surprise. We finished off with some good coffee and a promise to ourselves to return sooner rather than later. In fact we booked to go back on New Year’s Day for lunch, but may pop in again before then.

I really wanted to write a glowing report for this restaurant which is maybe why it's taken me so long. I wanted to but sadly I can't. The food was really average and although the maitre de did his best to offer an elevated restaurant experience the banging, clattering and raised voices in the kitchen reduced us to stifled laughter. It wasn't the "award winning" meal I had expected and waited for since my early teens. It was the price of an award winning meal though. I hope it will return to it's former glory and I can try again then.

Have been here lots with my husband but never got round to leaving a review. Every visit our food has been out of this world and the staff have made us feel like royalty. Thanks for making our visits so memorable and keep up the good work! X

The Cleveland Tontine is a handsome Georgian coaching house built in 1804 as a pit stop on the London to Sunderland mail coach route (now the A19), and still a hotel with bar and restaurant; it has two AA rosettes. Our eldest son, who lives nearby, had booked for lunch here, so I came down by train to Northallerton, 8 miles south, and my son picked me up; the Tontine has good car parking.

We had made a reservation for our 35th Wedding anniversary and were to stay over, however as we were about to leave our planned celebrations were cancelled by the hotel due to a flood. However Lisa, the manageresse offered alternative accommodation with 3 course meal and a bottle of Champagne at one of there sister hotels at there expense due to the lateness of cancellation and due to our special celebration.

Bearing in mind this long established restaurant (and hotel) was acquired by Provenance Inns we were very apprehensive when our friend confirmed the booking for 6 of us to meet and eat here on a Friday evening.Issues with Provenance Inns establishments service, prices and quality are well documented elsewhere. We needn't have worried. It would appear so far they have left the fabric of the building as it was so no faux olde worlde frontage and glass conservatory tagged on. The welcome was warm from the bar staff and service was efficient, unobtrusive and yet helpful throughout. Tables are far enough apart to have a relaxed meal without worry of conversations being heard or overheard.

Celebrated our wedding anniversary with mid-week lunch at the Tontine. Whilst guiding us through to the Bistro the receptionist asked casually if today was any sort of special event.

We opted for the set 'market' menu and were not disappointed. Great food, drink and service, will definitely be going more often now! The building has now been tastefully refurbished, which makes the layout much better.

Great food and well presented. Very helpful and friendly staff. Very clean environment. A little hidden gem!

We very much enjoyed our visit to this restaurant to celebrate our daughter's graduation from Durham Uni. The meal was excellent, service likewise and the menu varied and good and the winelist provided many varied and interesting suggestions.

Cant see the basis for some of the negative reviews. Fantastic nights stay shared with friendly attentive staff. Food was exceptional as were the chosen wines and cocktail.

We visited on Sunday 20th May on a "eat your room bill" offer. So £120 for DB&B.; Excellent value and a wonderful experience on a sunny day after the Royal Wedding.

Visited on the 8th May on a spring break offer for my husbands birthday, We found all the staff lovely and professional and seemed to enjoy their work. We stayed in the Gertrude Bell room very large with a spacious bathroom up some stairs, the room was clean. We were the only people eating in the restaurant but I must say the food was amazing I understand the chef is only young clearly talented and think will go far. We enjoyed our stay and at £149 for the Spring break offer good value. The only downside the duvet cover had a tear in it and the bath plug leaked.

We used to come here for special occasions, for good food and pampering, however those days seem to be over. On our previous visit we thought it was losing its appeal, sure, you are welcomed, sat down, served food and drink - but something is missing and it doesn’t all hang together any more, it was nothing special. Eight of us were there in the evening for a family event, the food seemed to have been hurriedly prepared without attention to detail and the service was very patchy. We wish the Tontine well, but it seems to have lost its way.

Being a Mediterranean myself we love a Sunday Lunch with the family whilst enjoying a glass of wine. So I mentioned to my boyfriend to go to The Tontine as I had been eyeing it up on our way to York . Rang to book a table for noon on the same day . Should mention right now this place is spotlessly clean.

The bistro at The Tontine used to have a unique feel. It was shabby chic before the phrase was invented, and the food was always bang on. The barman was a nice guy who greeted you with a familiar friendliness, and the staff were always keen and clean. Nowadays, the Bistro resembles a Premier Inn painted in B&Q; grey. The shirts worn by the staff were equally grey. A good wash would make all the difference to the look of them, but they would still be short of relevant social and serving skills! The food is very average, towards poor. Such a shame, given its past. The sunday lunch was no better than a cheap carvery - at 3 times the price. Was really disappointed at the whole experience. Its my guess that this place will die on its feet. The best thing they could do is revert to the Tontine menu of the pre 2000's and redecorate in the old quaint style. I just cannot understand how anyone would want to change a winning formula from what it was to what it is now. It can't even compete with average pub grub.

Stayed her for one night. Slingsby gin great start. Scallops delicious. Chicken with pearl barley brilliant. Good service. Bar so comfy and good ambience with roaring fire. Room cute bathroom great shower and free standing bath. Will come back.

We first visited in sept 2017 and we had a function for a large celebration with an afternoon tea. We though everything was wonderful, and were so,pleased with all of our guests comments. The scones were lovely and well very thing was just right. We were all so impressed with the wait staff and the chef who did the afternoon teas!!! The staff treated us like royalty.

We went for afternoon tea today for a friends birthday. Cold, windy and snowy outside we were greeted with we have roaring fires here. We were sat at our table, the waitress who served us was lovely and checked through the options we had given when ringing to book. The room we were sat in was freezing, toe numbing, coats on freezing. We asked if the heater could be put on and the lady at the desk came through and tried to put the heater on which started making strange noises. She did say she would be back with another heater, we waited. We then asked to move seats as the cold was coming unbearable. Our new table was just as cold. Over 30 minutes later our afternoon tea came. The desserts were nice. However the bread was stale and the scones weren’t burnt and hard and very crunchy. We tucked into our disappointing afternoon tea as we were all hungry in freezing temperatures. Having visited previous times we were all extremely disappointed with our food. Having spoke to the manager he did inform us that the boiler was broke before we arrived. I was surprised because when mentioning the temperature to the staff they seem to be shocked and surprised why it was cold. The manager, who was slightly rude, did take 50% off the bill. But will not be returning again. Much nicer and more reasonably price places close by for afternoon tea. Tontine is living on its old reputation.

Took my Mam here for and early Mother’s Day treat. Lovely selection of cakes and scones. Ambience of the room was lovely and really good service. We will be back for the next treat soon we hope.

We dined at this restaurant after reading the reviews and we were not disappointed. The quality of the food was outstanding with service to match.The evening was cold outside but the log fire and the hospitality inside meant that the weather was forgotten immediately. For us the evening was a great dining experience.

We arrived on a cold snowy January afternoon to two roaring fires, the service was as warm as the heat from the fires.

We went for lunch on a Saturday and we were there before service time so we had a drink in the lounge and ordered our meals while we waited for the restaurant to open. We were the only diners at that time and we waited over 35 minutes for our meals despite ordering in good time. The waiter was attentive offering bread and filling up our wine glasses but no apology or reason for the delay.

Really enjoyed a night out (19/01/18) at The Cleveland Tontine . The meal was excellent and the staff couldn't have been more helpful or friendly . The place had a great ambience with a roaring fire in the restaurant and the recent refurbishment has improved an already excellent restaurant .

We visited on the evening of Christmas Eve to give Christmas a good start.

Our party of four visited The Tontine on Saturday evening for dinner . We were warmly greeted and escorted to a cosy fireside table where we were served drinks and perused the menu . After placing our food orders we were taken to a lovely table which was nicely secluded from a party within the main body of the restaurant .

One of my all time favourite places from years gone bye, it’s was the place in Teesside/Cleveland to go once upon a time. Then it changed hands and fell some way short, so newly acquired by I think the provenance hotel group we thought it was time to give the bistro another shot.

This is our second visit for afternoon tea. Once as a couple and this time as a group of 6 for my nans 80th. Both times we were served by Nicola, a very attentive and lovely lady. Food is amazing and loose leaf tea is bottomless. Good for a tea belly such as myself! Highly recommend this special place. Very nice setting and a peaceful ambience. We'll be back for gin night

A lovely period restaurant with lovely decor and warm and welcoming atmosphere. The food was first class, fresh and of the highest quality. The menu and wine list were excellent and the service very good too.

We were going to have afternoon tea here for our family (11) as a Christmas get together.

I have visited The Tontine over many years and more recently through different ownerships

We visited the Tontine recently for a much anticipated family get together. We were not disappointed. The efficient staff and delicious food are a credit to Provenance Inns. This establishment is so well known locally and continues to provide the best. We look forward to our next visit. Well done Tontine.

We visited today for a Sunday lunch. I have been wanting to visit for some time now and wish I hadnt

We booked a table for 1330pm and arrived at 1320pm. The welcome was immediate and we were asked if we would like to have a drink in the lounge prior to being shown to our table which we said would be lovely. Very promising! We were shown to the lounge which was well decorated but cold (despite the fire being on the radiators were switched off) and lacking in atmosphere. We were quickly asked for our drinks order but then had to wait 20 mins for our drinks to arrive with no explanation as to the delay. We then had to ask to see menus and then again after another 20 mins, had to ask to order our food. You've guessed it, another 20 mins of waiting then took place before we were shown to our table now more than an hour after arrival. The restaurant was not full yet we were shown to our table in the cold conservatory right next to the fire escape. There was a draft and every other table in the conservatory was empty bar one and there were plenty of tables available in the warmer bistro area. We were offered a piece of bread each with no butter and had to wait then for our drinks order to be taken when we asked for some butter for our bread and requested a table that was away from the draft perhaps in the warmer bistro area, our waiter obliged. We were shown to our table and 30 mins later despite having placed our order 60 mins previously we were served our starters which to be fair were lovely, cheese souffle and pheasant spring rolls. 40 mins later we were then served our mains which were not what we ordered, (beef instead of lamb) over an hour and a half before. After sending these back we then had to wait for our original orders to be served. After all the wait we were disappointed to be served with under cooked lamb with uncooked sinewy fat, rock hard supposedly duck fat roast potatoes and cardboard like yorkshire puddings, one parsnip, 3 broccoli stems and a teaspoon of cauliflower cheese each and watery gravy! My wife was very disappointed. A true Yorkshire woman she hates to complain and has had the Cleveland on her list for some time but said she wished she had gone to a Toby Carvery where we she feels we would have received better, quicker service and a higher quality of food. We left more than half of our food despite having tried to find something we liked and reluctantly provided our feedback to the staff. We do not like to complain as it is embarrassing for us and the staff but because my wife is a keen reader of reviews and bases many choices of eateries through her use of trip advisor and personal recommendations she felt it unfair to not provide constructive criticism to the staff before leaving a review on here. Despite the feedback provided on site we felt the staff were unconcerned and unapologetic. They provided a discount of £22 but we then had to leave and find somewhere else for food as the mains we had received were inedible. If you have heard good things about this place and the review was not recent I would think again before booking a table. I can honestly say that the meal we almost had was the worst attempt at a Sunday lunch I have ever had, all the more concerning as the menu was of course very much reduced.Called for fish and chips on the way home, whihc to be fair would rate as five stars in comparrison!

Dined here for a family birthday celebration. The decor is homely and chic inside, I really liked that. The staff were all very friendly and helpful. Limited choices for vegetarians though. It was disappointing that we were not offered the set menu which was still on offer at the time we dined. It was only brought out when the vegetarian in our party asked if there was an alternative dish to the solo vegetarian dish on the main menu. She was shown the option on the set menu, which brought to light that we could have all ordered from there, and saved some money. Obviously not what the restaurant would have wanted.However, everyone did enjoy their food, and wine choices. It was a nice place to visit for a special meal. Different to the usual restaurants we would go to.

The carpark has been greatly enlarged and not before time and further refurbishment has been going on since our last visit. I miss the quirky McCoy touches and I suppose today's regulations make this a necessity and it's certainly harder to get lost now. Service is friendly and excellent and the food very good though there could perhaps be a little more choice for our vegetarian. For both starter and main it was "take it or leave it" choice for her. The Bistro furniture has been nicely set out and the new loos easy to find and spotless. We have been coming over 30 years and have seen many changes but this regime deserves to do well and we look forward to seeing it bursting at the seams again.

We visited on a Saturday evening to celebrate our Son's 30th Birthday.The Tontine has been our go-to place for Family events for many years.We were warmly greeted and shown into the Piano bar to have drinks and read the menu. The staff were very helpful with our choices. Also the cocktails are very good.The menu is quite extensive and quality. One of our party was vegetarian and their choice was top notch.The restaurant is old-worldy and chic. We were shown to a great comfortable table.Our food and wine arrived promptly and was excellent in taste, quality and presentation. The service was impeccable and this will remain our Family favourite place. A Place with a touch of class.

The classic A19 restaurant with so much nostalgia, The Tontine has been re-launched after refurbishment, again, and everyone wants it to win so we can all enjoy it like we did in the 80s-90s.The exterior has some fabulous glass, uplighting and signage additions to the original stone building. To get to the Bistro from this impressive facade, you walk down tiny -LED-jewelled steps and into... a corridor. You go down it, and turn, and down again, and avoid the unmarked doors you're not sure if you should go in, you start to recall times you were lost in the depths of hotel car parks, and eventually you emerge, relieved, into a dining area. But there's no front desk or other greeting place, and you worry you have come out into the wrong part as you are just standing among tables of diners. Hopefully it's not long before you are rescued by staff, who hang your coat on hooks placed over wine buckets full of ice, and shown to your table. The setting is a formal, elegant bistro with beautifully set tables, and plenty of space both on tables and between. It's a calm atmosphere and definitely more for couples, or groups having a reasonably sensible night.Service was professional, impeccably polite, and prompt in taking drinks orders and then our food. There is a very good wine list and our glasses were kept topped up - also our water - in an unobtrusive way. But, when our bottle ran out, the waiter took it away without offering more drinks, so we had to chase him.There was an a la carte menu, but we ordered from the menu du jour, which is currently available on evenings Sunday to Friday until 9.30, £18.95 or £21.95 for two or three courses, and this looked to be a really good value offering. Starters of salmon and beetroot, and ham hock terrine, were lovely and served with two lots of bread, though we thought maybe the second waitress didn't know we'd already had some. Dishes were small and delicate, and arranged beautifully. Our mains got mixed reviews; chicken breast was good but the potatoes weren't dauphinoise, just sliced and layered drily ; the ribeye was very fatty with a bland sauce and this option wasn't worth the £10 supplement; the cod was absolutely perfectly cooked and a lovely dish. The portions were fine for us, but I can think of friends who'd have been left a bit peckish without a few more chips. Finally to the desserts. Rice pudding in a sweet copper pan was a creamy vanilla pleasure, but unfortunately lukewarm. The menu promised a blueberry and chocolate accompaniment, which I imagined as a sweet-rich addition to the centre of the pudding, like a posh version of when the dinner lady used to treat you to a blob of strawberry jam. In fact it was a ball of chocolate ice cream on the side (who wants ice-cream with rice pudding?!) and when we asked for the blueberries, we received a panicked look, a long delay, and finally a pot of warmed redcurrants. Not blueberries. It didn't matter, but it would have been nice if the waiting staff had just held their hands up instead of expecting us to agree with them that a red berry was a blue one. The creme brulee we ordered arrived as a trio of un-cased, pale, set substances dotted heavily with either poppy or vanilla seeds. We said that looked like panacotta, and could we have the creme brulee please. Our waitress agreed and apologised and took it away, only to return it to our table explaining that this was Chef's twist on a creme brulee. We tried to work out how this could be done to produce a firm set mass turned out - wouldn't the custard collapse? If it's not burned hard on top isn't it just 'creme'? Then we agreed again it was after all, panacotta. Again, this wouldn't have been the end of the world, but the staff wouldn't admit it was panacotta , and also it tasted really awful. We all tried it, and it really was bad. Our waitress was very professional and helpful about this and it was taken off the bill, so it was chef who left us baffled.I know at least some agree with me that an important test of any restaurant is the standard of the facilities. To get to the lavatory you have to return , Alice-like, through the corridors and corners and blank doors, after your delicious Sauvignon, but you are rewarded for your efforts with a spotless, fresh, neat Ladies. I loved the milky green tiles, waterfall taps, Dyson drier and L'Occitane soaps. Thoughtful and high quality. The surroundings are lovely- the owner has invested and with good taste. Service is excellent too - just need the kitchen to be consistent, and send out what it says on the menu. This bistro could be amazing and I so hope these issues are ironed out, so we can all love the Tontine once more.

Was not impressed only 1 chicken available at 6.30. When meal arrived rib eye steak £10 extra was grisley and very chewy. No pasta on child's menu. Ordered creme brule for dessert and got pannacota chips not good and oil wanted changing. Complained to restaurant manager asked for chips with the 1 chicken dish available and wanted to charge extra. On paying bill they deducted 1 chips and 1 coffee. Not impressed with menu why partridge legs instead of breast. Decor good but food poor. All appearance but failed on good food despite assurance that meat was local and.matured and why poach chips before cooking try 2 or 3 times cooked chips to get crispy finish. Would not recommend.

Came a few weeks ago for dinner with my partner. Lovely atmosphere, like a French bistro. All dark and cosy. We didn't have a starter. The main meal was the steak meal for two. Cooked extactly right. Partner had the cheeseboard, but couldn't resist sharing my beautiful soufflé, which was my highlight. My partner loved the steak! A little expensive hence four stars, but overall worth every penny. Great place for a cosy romantic night out.