The Chester Grosvenor in Cheshire West and Chester

Went to the spa with lunch. The spa treatments were excellent. The spa facilities were ok, some of it wasn't working and we were not shown how things would work ie, if someone would find us for our treatments and lunch. We had vouchers that I sent via email and were taken from us at the spa. The communications between the spa and restaurant could be better as the waiting on staff didnt know what was on our voucher and we had to find the images of the vouchers to show what we had

We stayed for 1 night last night, our room was at top of building 4th floor it was not a very nice room for the price we payed, there was a funny smell all through the night, the noise from out side we could hear all night we did not sleep even though our windows were shut and secondary glazing were also shut. It is way over priced for what you get, we will not stay here again.

Had a nice stay here recently, a little bit over-priced for what it was really, & a little tired in places both in the hotel & room but acceptable. Didn't get on with the breakfast rules though & the requirement to pay more for a cooked breakfast which cheapened the experience somewhat. Hotel staff, & gentleman on the door were superb, however was not that keen on the breakfast arrangements, delay to get served & poor breakfast options. Overall, enjoyed our stay but not sure if we'd return again.

A great place, very clean, great food and very nice staff Magnificent setting!

I have stayed here a few times. It’s such a lovely treat. The staff are so helpful every single member of staff during my visit on 22nd October was so professional and couldn’t do enough to make your stay comfortable. Thank you 🙏 I shall be back.

Restaurant staff very attentive and friendly. Room slightly dated but still very nice. Very good value with mid-week offer of bed/breakfast and evening meal. In the heart of the city. We have stayed in 42 different places over the last 42 days and by comparison the price is pretty good value. Especially given its location.

Waited for some time to enjoy the Arkle Restaurant Please please don't expect fine dining fine clothes and a fine evening... £480 to of been sat with people with tracksuits and jeans on 😡😧😡😧 Appalling - utterly utterly appalling - I have enquired and they HAVE NO DRESS CODE... Standards are set as a bench mark - this is what sets apart special restaurants. I can eat in Macdonalds or my local kebab shop shared with men and ladies in traccies & jeans.... Service was impeccable Food was also rather special Overall still a 1 star. I simply cannot believe they have no dress code.... Can you imagine walking into the Cheshire Stand at the races or attending a wedding in jeans and tracksuits?!?!?!? Please have some respect for your clientele.

A great hotel, lovely staff can't wait to go again

The room was disappointing considering the rating and price point. Features in the room were old, like the TV

I have just had to unload for work outside the shopping centre next door with some other traders. The concierge was extremely helpful to us all and advised on whereabouts we could all park safely. He was friendly and polite and a credit to the hotel. Thank you!

Lovely stay with friendly helpful staff

The best hotel in Chester by a country mile. They also have great relationships with IR CHAUFFEURS CHESTER LTD we provide an exclusive Chauffeur service for the hotels clients and staff

Beautiful place wanted to stay longer but rooms were already booked up 😥

We stayed December 2023. Not impressed at all. Living of its old name but no money invested. Example is hand rails coming down the main staircase all chipped and dirty. Our room was a superior and the window wouldn’t open. Electric socket hanging off the wall and decor dated. Extremely overpriced and not what it was back in the day. Not worth the money AT ALL. Stay somewhere else. An insult to what it was tbh 🤬 close to pubs and restaurants but there’s better for a fraction of the overinflated price. Wouldn’t recommend at all

Fantastic hotel, service was very good and the room was clean and spacious.

Visited Chester Grosvenor Hotel 25/6/24 excellent service

Traditional services without fault. Looking forward to return visit

Great place to dine and have a stay over top notch.

Lovely time they looked after us fab staff

Stayed many times, the door men are always very welcoming and friendly. The rooms are starting to look tired in places. Great breakfast.

Always 5 star accommodation and service from the door people, reception and bar staff. Rooms are always 5 star and treated here like royalty every time we stay. Thank you again..oh and the legend that is Ian Rush joined us at the bar for a drink

We always stay here when in town. It’s an awesome place to stay and really deserves its 5 star rating. Never had the chance to try their Michelin restaurant due to the days we stay but all the others are great so one only imagines what their best in like. The hotel is central for the shops and street life. Hard to see how to improve on this one quite frankly. Go there and see for yourself.

Greatly disappointed with the service, table set for two when booked for three and had to ask to have the table set properly. We were not asked if we required side orders with the main meal and hadn't realise that we should. {I would expect to be prompted/asked.}Whilst we ordered/waited for vegetables the main meal was left to go cold on the table instead of being returned to the kitchen to keep warm. Portions were tiny! delicious {if a tad cool at this point} but even by fine dining standards, ludicrously small. The desserts also lacked a satisfying quantity. This was a Christmas lunch and I would have expected a satiating amount especially for the price. OK the ingredients and chef are likely top notch but having dined in equally respected establishments, portions were still too small! Staff were accommodating and polite, environment impeccable and stylish but there was a distinct lack of attention to detail.

Dinner for 4 on Saturday 21st October. Nice setting but the restaurant lacked real atmosphere, it was far too quite for a Saturday night and had many empty tables. The food is good quality, albeit the portion size of the blue cheese starter was dismally small as was the portions of veg. The heritage carrots at £5, worked out at £1 per half carrot! and the cabbage about £1 per teaspoon!! The service was very poor. The staff offered no advice on the food and lacked any personality, with the exception of Ben, who was very good. The rest frankly need much training. Drinks arrived but the staff had to be asked to remove empties, we had to remind the staff that veg was supposed to arrive with the main courses. A bottle of wine was delivered, but no tasting offered and only once during the meal did the staff pour the wine. No sign of a good restaurant manager. Ironically the bill includes a 12.5% service charge. We couldn’t justify paying that! We had dined the night before at Next Door in Frodsham, the contrast in quality, friendliness and knowledge of the staff couldn’t have been greater. Next Door 5 star, the Brasserie at the Chester Grosvenor, well 3 service star is generous. The Chester Grosvenor must improve their service to justify the prices and inclusive service charge.

Not visited for years since moving from Cheshire but delighted to return and find it just as excellent as before Great on-line booking ( window banquette requested and provided on a busy Saturday), reception food and service if we lived nearer we would be here regularly but looking forward to our next visit

Visited the bar. Nice space and a good selection of bar nibbles (oysters!) and an extensive wine/spirits menu. The service, however, was discombobulated. Staff were friendly, but the bartender did not know his menu. Moreover, staff did not listen well. (Was sat at the bar for nibbles and champagne, only to find you can’t eat nibbles at the bar, you must sit at a table.) Once sat at my table it took about 10-12 minutes for a staff member to come take my order, even though there were only 5 people in the bar and 4 staff huddled together talking and looking in my direction/making eye contact with me. The food was very good and, again, the environ is quite nice. Still, if this place wants to be truly as high-end as it presents itself, they should work to refine their training and model of service.

Having thoroughly enjoyed eating at this beautiful restaurant in the heart of Chester on several occasions, my husband and I were disappointed with the meals we were served. The service wasn’t up to the usual standard either. For the prices we paid, we expected better.

Evie, Bruk , Shirley (aged 1) enjoyed a early evening meal in the Brasserie on Weds The Grosvenor is a stunningly beautiful hotel located a short distance from our home I have stayed and dinned in some of the worlds premiere hotels and the ambiance that The Grosvenor extrudes is right up there Smartly dressed and engaging staff who are well versed in how to serve a table The Brasserie is slick and stylish and we all felt perfectly at ease We ordered 2 battered Haddock and hand mad Chips with an accompaniment of mushy peas and Tartare sauce. Bruk enjoyed a macaroni and pancetta bake We started with Olives , Cashew Nuts and Artisan breads and washed it down with crisp and dry bottle of Reisling The only thing that stops me awarding 5 * to this 5* establishment is the limited menu choice, three dishes ! It would have been nice to have a little more choice We will be back soon

The Grosvenor are definitely back on form!! Service was fantastic and food was great. Good menu choice and great venue for lunch. Only negative was that the restaurant was really cold.

we had visited 3 times previously. 1st time excellent1! 2nd time almost excellent, 3rd time disaster! 4th time (yesterday) levelled out a bit, but still pretty bad. i know they have just parted company with their top chef recently but there is no excuse for how bad the food was. the bread had obviously been frozen and then defrosted. terrible! the bread was the 1st marvellous item that made it stand out at the beginning. the starters were very, very below average. main course, pork again, dry tasteless with dry hard reheated roast potatoes and hard undercooked cabbage. awful! i asked for and got extra sauce/jus which was ok but didnt save the meal. we wont be back. and they added £28.44 of a tipmfor themselves. if the food was good... a real shame because it was great. not now.

Service ok but seemed distracted by large wedding party. Booked casual dining but only given a la Carte menu which is pricier. Only realised when both menus were brought for dessert. Disappointed as it seems like a ploy to get you to spend more. £17.50 for a glass of champagne is also overpriced. Steak ok but not as flavoursome as should be. Bernaise sauce cold. Chips not cooked fresh for our order. Paris Brest pastry nice but not made that day

A very pleasant evening, good food, but a little pricey when you add in the £4.50 for sides, and other chargeable extras on the fixed price meal. - and the meal did need a side. There is a very good wine list - with a very healthy mark - up , few low cost options here! All the food was top notch, the staff were excellent - special shout out for Ari, who was excellent, friendly, interesting and generally a great asset in their staff. We felt welcomed and valued.

Had an excellent meal here on Monday night. The food was superb the wine excellent and the service brilliant, why eat anywhere else even if you aren't staying at the hotel, which is recommended. Brilliant

Food was well presented and tasted fab ! Service was incredible and staff were attentive. Spotlessly clean.

Style over substance. We used to be regulars at The Grosvenor, a bit of a trek for us but we always thought it worth the effort. Went to lunch to celebrate a centenary recently. The food was of a "good" standard but very over priced for what it was. Our Hungarian waitress was engaging as was the Maitre d' but there was a palpable lack of interest from the other waiting staff. If the speed with which the eye of a waiter can be caught is a mark of quality then this was a fail. We have had much better meals and service here and hope to maybe have again in the future.

Negative experience sadly. Starter the size of a two penny coin and over charges. Mains just ok but over priced Seriously disappointed to learn there was a 250% mark up on our simple bottle of vino.

My wife visited yesterday for her friends birthday and had an appalling time. Not enough seats at the table to accommodate the group and 40 minute wait for drinks to arrive. If things couldn't get any worse, staff were insisting that they needed to take everyone's card away to process payment - big no no !! And what a surprise, some of the group have had additional charges on their account after the staff took their bank cards away .......Awful

Called in here for a cuppa whilst doing a bit of retail therapy. We were pointed out a few tables to choose from and left to our own devices to choose one. Had a pot of tea and hot chocolate, nothing fancy about them, no little biscuit on the saucer or 'artistic flourish' of chocolate powder on the hot chocolate. Paid the £7.70 for average. Nice decor.

Came for lunch with my grandmother, unfortunately the lady front of house in the restaurant decided right from the get go she didn’t like us very much ! After being told to find ourselves a table, we ordered our food and drinks, we then noticed everyone else coming in was offered a choice of menu and politely shown to a table (neither of which happened to us).. anyway ! We got our drinks, my grandmother was given soda instead of tonic, which when we pointed out, the correct drink was basically thrown at the table. HOWEVER, the food was amazing! Shame for the rude lady front of house.

Fabulous meal champagne to start then started with the cod delicious then ribeye steak as always fabulous. Had a orange gin and fever tree tonic to finish a great experience.

Visited for the Champagne Sunday lunch. I was a little concerned as not having visited the restaurant before and having read some of the reviews. However, the experience was first rate from start to finish. The staff were very professional but not over bearing. The food was excellent. I would heartily recommend the Chester Grosvenor Restaurant for Sunday lunch

My mum and I called in after a busy girls day shopping and what a disappointing end to a lovely day. We were told to Take a seat anywhere and a member of staff would come over, however after 10 minutes of waiting no one came, even though the waitress had looked over a few times But chose to ignore us. A shame they couldn’t of been as polite as the door man, not what you expect from a prestigious establishment. We certainly will not be returning.

Went in for lunch. The Commissionaires were very courteous. From then on it was the clueless sqaud who clearly would find it virtually impossible to secure a reasonable level of inebriation in a brewery. Service was glacially slow and grub was over cooked.

A very good friend of mine was in Chester, finishing off their Christmas shopping on 22/12/19 when they started having severe chest pains. A passer by went into the hotel to ask to use the defibrillator machine which was denied. They left a man on the street who was having a heart attack to die on the street, their reason being it is only for people staying at the hotel. Disgusting behaviour if you ask me, that they are so un willing to help a member of public.

Wonderful. Great Menu choice. Beautifully cooked , tasty , Turkey Dinner. Vegetables and Gravy superb. Turkey was moist and tender . 10 Stars for providing Bread Sauce ! I was so delighted to see that. This was the best Dinner of a few I have had and can not imagine it better. The

El almuerzo del sábado tres semanas antes de Navidad, inevitablemente significa esperar a sentarse. Nos mantuvieron bien informados en todo momento.Una vez sentado, la experiencia empeoró considerablemente.Los menús limitados del almuerzo se dejaron caer sobre la mesa cuando nos sentamos, y encontramos la mesa "pegajosa" como si el paño de limpieza estuviera lejos de estar limpio.Pedimos el almuerzo a un miembro agradable del personal de la mesa y no nos hicieron esperar demasiado antes de que nos sirvieran.Lamentablemente, la decepción construida desde aquí.La sopa de puerro y papa del día podría describirse mejor como tan sabrosa como una lata de sopa promedio del supermercado.Mi capuchino ordenado no llegó, al igual que el agua helada que solicitamos.Al pagar la factura, destaqué los elementos faltantes. El café se había agregado a la cuenta, por lo que se eliminó, y la respuesta al agua que se pasó por alto fue "No cobramos por el agua".Nuestra primera y definitivamente, nuestra última visita.

What a disappointment, incredibly poor service which would not be acceptable in an average chain restaurant, therefore to experience it at The Governor is doubly disappointing.No manners or etiquette from staff, dirty sticky menus and at £42 for a half bottle of Champagne.End of an era.

Were so impressed with lunch book for dinner. Were not disappointed. Food & drinks were exceptionally good. A little more expensive than some places but well worth it. Nice feel to the place backed up with quality ingredients in the drinks.

We had lunch in the restaurant but were very disappointed. The menu was very limited so we ordered sandwiches, tea & coffee. The sandwich fillings were OK but the bread did not taste overly fresh. For the price we did expect better.

Si. Sin embargo, no lo habría sabido.

Stayed at hotel so used restaurant for breakfast and evening drinks. Very good service, good selection of pastries and cereals, and good selection of drinks in evening, just drop a mark as they ran of out Gin I was drinking.

Hay más puntos. Nuestra suite representaba una buena relación calidad-precio. El hotel está situado en el centro. Sin embargo, también hay algunas causas de preocupación. La factura de una comida en la Brasserie vino con un cargo por servicio del 10% Y una propina de un 10% adicional sobre la factura total (incluido el cargo por servicio). Nos mantuvieron esperando durante 20 minutos para una mesa para el desayuno y luego otros 15 minutos en la mesa antes de que alguien viniera a tomar nuestro pedido. Al registrarnos nos dijeron que nuestro boleto de estacionamiento para el estacionamiento contiguo sería validado. Eso fue engañoso. Seguimos pagando exactamente el mismo precio por el estacionamiento que cualquiera que salga de la calle. Presumiblemente, sin embargo, el hotel disfruta de una comisión por recibir el cargo. J

Una especie de regalo anual - reservado con anticipación - cuando llegamos estábamos solos en el restaurante - espeluznante - optamos por comer temprano - orden antes de las 7 pm - 2 platos más una copa de champaña - 25 cada uno - ambos eligieron entrante de caballa y platos principales de pollo - más porción de papas fritas - ambos platos bien presentados - bien cocinados - calientes a la mesa - bien sazonados - y sobre todo sabrosos - platos limpios para ambos platos - agregado de alcohol extra para inflar la factura - servicio atento y galo - mejor que el año pasado - gracias tú

Went for coffee at 11.00 am. We could hardly hear ourselves speak for the sound of hoovering in the Brasserie itself. After ten minutes we asked if they could stop the noise as it was not very relaxing! The coffee arrived which was ok but the 3 biscuits cost over £4. Why not four biscuits for two people Much better places in Chester for half the price.

Had an amazing surprise anniversary here. Upgraded room, simply fabulous. Staff courteous and couldn’t do enough. Looking to return very soon. Book, you won’t be disappointed...

Hermoso hotel pero el servicio en los bares y restaurantes realmente pobre. Estábamos celebrando un cumpleaños número 50 de amigos y había muchos de nosotros, pero la reacción del personal al tomar sillas vacías de las mesas desocupadas en el bar para poder sentarnos juntas fue lo menos extraño. El personal del restaurante en el desayuno parecía tener problemas con la cantidad de personas con las que tenían que lidiar y, después de que mi esposo pidió un vaso de leche 3 veces, se levantó, fue a la puerta de la cocina y pidió la suya. La organización parecía pobre, la gente se quedaba esperando para sentarse durante años y muchos otros pequeños inconvenientes. La noche que llegamos aproximadamente 8 de nosotros nos reunimos en el bar para tomar bocadillos y bebidas, pero tratar de obtener los menús de una camarera bastante presumida dejó un sabor amargo en la boca, desde luego no servimos con una sonrisa y nuevamente terminamos levantándonos y rastreando los menús abajo. Muchos problemas antes de que llegáramos a reservar habitaciones y liquidar la cuenta, pero esa es otra historia. En resumen, este es un hotel caro, pero preferiría alojarme en un hotel más barato que tiene personal que sabe cómo ofrecer un buen servicio.

2 platos y una copa de vino cada uno para dos personas - 50.

Sobre cargado en mi factura por 183 - así que revise su factura

Cannot fault the experience was not inexpensive but excellent value, for the memories and the smiles. The Cocktail was knockout also. A wet January day was lifted up to an unforgettable experience.

Visited with family for drinks midweek. The menu offered a great selection and the service was very good. The interior is very nice and well kept. Will visit again soon for lunch soon.

Tuvimos un buen almuerzo ligero pero tuvimos que esperar media hora para ser servido. El restaurante estaba medio lleno. Nadie se molestó en limpiar nuestros platos durante años o preguntarnos si queríamos cafés. Se ignoró una solicitud de la factura. ¿Qué ha pasado aquí? La comida era buena, pero hay falta de coordinación en el servicio. Decepcionante.

Absolutely amazing food and staff who can not do enough for you at all. Always worth a visit with the high standards they have

Popped in for a good cup of tea and some rather good mince pie and brandy butter. We were not disappointed the quality of both was just perfect!!! The staff were polite, friendly and and attentive. It is just the best place in Chester

We went in for a drink and lunch five minutes after the restaurant opened, we waited 25 minutes for a cup of tea and when 35 minutes after being seated we were asked if we wanted lunch, we said erm no thanks, and we left, off to Upstairs at the Grill - in a different league by the way, staff superb. SO disappointing, the staff were so busy not looking at us that it was amazing they didn't knock into anything.

All I can say is there is no substitute for class!!!! Absolutely sublime from the setting to the service and the food !!! Can’t find one fault with our experience!! Will definitely be back.

We stayed in the hotel for along weekend, eating 3 breakfasts in the hotel. The service was very good, with a wonderful selection of very tasty hot dishes, along with all the trappings of a continental breakfast too. The Danish pastries were excellent, as was the apple juice and coffee. Service was pleasant and helpful.

Singapore sling is a tasty cool refreshing tall cocktail that in these luxurious surroundings becomes an experience.

We tried our first English tea. The tea was excellent and I am not a tea drinker, They had tasty biscuits and cakes I am not familiar with. Overall the Grosvenor tea was excellent quality but not cheap. A great experience.

Came here with my fiancé had organised afternoon tea and was no disappointed. Had a few cocktails after. Lovely staff and service was great!

Probé este restaurante con su famoso menú degustación. El servicio es de primera clase, pero algunos de los platos eran inusuales pero cocinados a un nivel muy alto. No es barato, pero si es una ocasión especial, puede valer la pena intentarlo.

Wonderful! Stopped for coffee....ended up with brunch! Ordered a taster of the cakes too....well worth it. Fab service too

¡Qué ambiente tan encantador para cenar! Es caro, pero vale la pena por el excelente servicio y la calidad y atención al detalle cuando se trata de la presentación de la comida. Encantadores y jóvenes camareros que hicieron sus negocios de forma discreta y profesional. Vale la pena una visita.

We went here for morning coffee - we really couldn’t afford more than that, but we wanted to say that we’d been to The Grosvenor ! Nice coffee with home-made biscuits - not cheap, but a real treat.

We had some lovely cocktails here. Good service and nice atmosphere, nice place to unwind after a busy day.

We called in for a drink on our recent overnight stay (we didn't stay here as I think that would be for special occasions).

Had a beautiful anniversary meal here a few nights ago. The place has recently been refurbished and looks beautiful and there was two guitarists singing as well which made a lovely atmosphere. The service was fantastic and the food was really incredible, all topped off with a lovely touch with dessert!

Afternoon tea was the best I've ever tasted. Each cake was unique and so amazing, the scones were fresh and delicious and there was a good selection of tasty sandwiches.

I remember when only "Posh" folk went here, times have changed, but price has not ! We had Cod/chips all the trimmings , coffee cake £55 ! Meal was very nice, as we expected, but £55 ? Don't think We will go again. I remember when I used to pay 2/6d for same meal, long time ago !

Having written my previous review earlier today.I feel I must update it.The day has been really good.Finishing off with a lovely dinner in The Brasserie.. The staff have been excellent especially receptionists and The Brasserie staff.my earlier review still holds.But all in all a nice two days

Came here for a ‘big’ birthday as for some reason Simon Ridley restaurant don’t take more than 4. We were welcomed quickly and efficiently and the service was freindly and helpful from the start. Atmosphere in the refurbished room was good and I liked the decor. We ordered and I started with suckling pig which was excellent, I really enjoyed it. For main I ordered fillet at £32 without sides cooked medium. What arrived was a steak cooked to well and quite dry, as a complete amateur I can get a steak right so if you are charging that and mess it up you will get a poor from me every time.

Just called in to share a couple of glasses of Sancerre. Lovely table. Surrounded by used dirty glasses at the bar. Most disappointing. Visited the ladies to find no toilet roll. Seriously? Amazing doormen. Just need to focus on detail

My sisters and I often meet up for a city break and treat ourselves to afternoon tea. Our recent venues have been

Wasn't great service! Weren't greeted, we found our own table, after a wait we had to ask for menus, then slow to take an order, tea was excellent, jam delightful but customer care was far from great. Door footmen were polite and courteous, dining room could have done much better

We found the hotel to be excellently situated for looking round Chester and visiting the attractions. Our room was a superior Room with a king sized bed that was definitely a super king and was massive and very comfortable; we didn't want to get out of it! We really felt like we were at home in our room and the little touches such as the turn down service where bottles of water were left for when we returned were much appreciated. The hotel itself was grand and felt luxurious. Breakfast was continental and was very nice; we paid extra for full English so it actually cost about £30 each for breakfast. Breakfast was waiter served which meant you couldn't go and choose what you wanted from a buffet. The toast, and Danish pastries were both cold and my husband complained that his coffee wasn't very hot either so that was a bit of a disappointment. The shopping centre car park is attached to the hotel and we had discounted parking for £8.50 per day. This is a very expensive hotel with the extras such as a minibar spirit costing £10 and a juice £3.50 for a small bottle. It was certainly a nice place to stay for a rare treat.

Booked for a table of 5 to have a good girly catch up. The Dine & Chill offer is good value for money. Two courses and a glass of wine £25. Lovely setting, service and tasting food. Bread basket was tasty too! Fab place to go on a date

Perhaps I was expecting too much from the plush surroundings, but the coffee and cookies we had here were very average and service was not particularly speedy.

The midweek menu is impossible to beat in Chester at 2 courses and a glass of house wine for £25. Served until 8.30 latest.

Wonderful experience. Only and this is the only thing I thought was unecassary was charging for a local newspaper. Quintessential Old England. Worth the luxurious price charged. I noted it stated under ' complimentary' items a list of items in mini bar. This actually led you to believe they were just that. Having been in touch with Hotel they emailed and agreed and have changed wording on web site. Lovely Hotel

We ate breakfast here each day. While we were visiting, a famous horse race was taking place. We sat here with Champagne and watched all the elegantly dressed couples returning from a day at the races

Rodeado por comida de olor delicioso que no había comido, así que optamos por bebidas.

This is a posh one guys and expensive but only to be expected...it is the Grosvenor after all. Hat afternoon tea for birthday treat. Fine cut sandwiches, beautiful dainty pastries and scones and the best China cups and silver tea pot. Well worth it even just to experience having the doors opened for you by porters in top hats. Fab

I arranged my sisters wedding here on the 19 the May.A small event of 9 people. We had already paid a deposit of £80 .had arranged flowers balloons at a private corner table.When we arrived after a register office wedding.The table we had booked had people eating lunch at it, they could not find the flowers of balloons,apparently they had been taken upstairs to another wedding.?They gave the party the wrong menue.After the whole debacle they got the bill wrong.It was an absolute mess from start to finish.They did try to make recompense it the form of a 20% reductions.But this was a wedding we did not want bargain basement.The whole day will be remembered for the wrong reasons.When I wrote to say how upset I was as the wedding planner, they did not reply, I am still waiting for my reply.Not good I would never book a wedding meal here again.

Stayed as a couple on Sunday evening and ate in The Brasserie. From checking in to checking out which takes seconds everything was first class. Lots of staff means a very attentive approach and no waiting for anything. Food was excellent both in the evening and the cooked breakfast also. In all a great hotel and restaurant. Very highly recommended and we will be back.

Just walking in off the street I was not sure if we'd get a table but we were instantly seated. As this was a birthday treat I had a Ginger Mojito which was amazing (they certainly know how to make cocktails here). I was unsure of the sandwich selection as I'm not a lover of fish however, they were happy to change some of the fillings. My husband had fish & chips. The food was lovely.I was pleasantly surprised at the cost as well (the drinks were more than the food!)I'd say the only downside was the time we had to wait to have our order taken and to get the bill.Think I will come here every year for my birthday!

Breakfast is exceptional plenty of choice and very good quality food. Can highly recommend . Eggs benedict too die for

what a nice place to visit so much history, so much to see, it details the rise of Chester it shows you the past and makes you think. if you love history or are just nosy like me and want to know the area call in here it will be worth your time

Lovely hotel slightly let down by its breakfast..each morning the toast and croissants were bought before your breakfast and were always cold, I requested that they were warmed up but again they were bought back before we were served our hot breakfast. We pairs £9 extra on top of the included continental breakfast for the hot breakfast but it really wasn't worth that amount. Room lovely but again the room was big and the TV was small, which made it difficult viewing. Nice toiletries and robes and slippers.

I visited the Grosvenor with colleagues for an afternoon tea, to spend some time together. We booked well in advance and, given the hotel's reputation, we're looking forward to the meal. On arriving we were seen to our table in good time and made comfortable. However, the poor service began instantly. I will caveat this by saying that I don't expect to be waited on hand and foot and my expectations are set by the price and the setting. The Grosvenor is grand and the price is high and so I, quite reasonably, in my view, set my expectations high. It took a good while for our drinks orders to be taken, a good while for those drinks to arrive. Food ordering took a while, the orders were not correct when they arrived, which also took some time. While we were eating we were largely left to it and there was little in the way of follow up or checking on us. When and if we wanted more, we had to attract attention. Refills and more drinks took some time to arrive. I can't complain about the food. When it arrived, it was lovely. However, afternoon tea is an experience and this experience is one I felt we were constantly chasing from inattentive staff. I hope it was an off day because with good service this could easily be four stars.

We returned for a four night stay for my partners birthday and found the experience to be 5* plus! The hotel really is a sanctuary of peace and quiet, with top notch food and service. All the elements, such as the welcome, checkin, dinner at the Simon Radley, turndown service.....well I could go on and on but suffice to say we had a wonderful time. Checking our calendars for the next visit. Thanks to all the team but Kevin and Harry were super.

Came here to celebrate my parents 50th wedding anniversary and had a meal in the Bistro. Wasn't sure what to expect as although I'm from chester I had never been in. I have to say the staff were so lovely and polite. My Dad was in a wheelchair and they really did all they could to help. On top of that the food was absolutely incredible. I'll be back for sure.