The Charcoal Grill in Portsmouth

From the warm welcome to the final farewell, everything was exceptional. The culinary creations were mind-blowing, and the staff made the experience even more memorable. Five stars well deserved.

I tried to pick up my burger. Sadly the bun was saturated and soggy to the point of utter collapse leaving me holding just the patty itself in my hand. Lucky for me it was also completely room temperature so my hand wasn't burned. The chicken kebab would be described as lukewarm as an absolute maximum. Two items & we live a maximum drive time of 4-minutes away with traffic. I wasn't expecting 5 star food but I did expect structural integrity and a degree of warmth higher than the ambient.

food hot and on time. Donner roll turned up in a burger bun instead of roll though, which was very disappointing. That is 2 orders in a row we have had an issue of some description.

It’s more than 20mins over the estimated time but didn’t Receive the delivery yet. I have called the restaurant they said it will take 2more minutes but since than it’s 20 minutes. Apps are showing enjoy your food . What shall i enjoy!! Air! Water from my sink.

food fine as usual. delivery driver, rude and couldn't be bothered to even look for the right front door before calling me and getting me to come to the door to find him.

Lamb was over cooked and even a little burnt. Had too much sauce in it so was cold and an Insain amount of cabbage just dumped on top - I assume to bulk it out a bit. Waste of money:(. It’s a shame as I’ve eaten in before and it was much better that time.

The chip were nice but the lamb shisha was burnt black.

wrong order, and its not even from Charcoal Grill, they sub the orders out to Ken's Kebabs, even the bin didn't like it!

Why do delivery drivers not use what 3 words? I gave my exact location on the order, yet the delivery driver was unable to locate me? Why also do i have to collect the delivery from my apartment block's car park when i have paid for delivery to my own front door?

Food not as ordered, falafel kebab is just a dry pita with a few falafels on it. No sauce, no salad, not as advertised on website. Will not order from here again. Requesting refund.

The vegetarian burger was cold in the middle and also missing salad in it. The Chicken thigh fillet burger was very over cooked and tough. The food quality did not match what we paid for. Won't be ordering again.

Didn’t even bother turning up tried 18 times to get hold of the dump

Accepting orders and taking money but don’t actually deliver and just cause you to starve

I’ve been calling them for 1hr no one has even bothered to answer the phone and my food say delivered and nothing has come don’t even bother with this place

Great food warm and very enjoyable

Chicken kebab was burnt , both kebabs and chips were cold

Absolutely great if you have no annual leave left and want a few days off work, or maybe take ur date here if u never want to hear from them again. Horrendous. Was not shocked to see the bin overflowing with food with a maximum of 3 bites taken out of it. ABSOLUTE SH!T

Gave me a bad tummy as wasn't cooked properly

The food was disgusting chips weren’t cooked properly and the kebab had a horrible off taste. Genuinely the worst kebab I’ve ever had

My order was placed online I'm in Blackpool, the order was with charcoal grill near me, when I noticed it was to the wrong takeaway I called them to have it cancelled and told its nothing to do with them, speak to just eat. Taken £24 won't refund. It's 284 miles away for me to collect a kebab, sorry I won't make collection time.

Not enough meat in my chicken, shish when I got a large and paid 12.90 for it

Very greasy and not nice at all. Two mouthfuls and went in the bin

Ordered a large got a small such little meat and loads of salad missing the grilled jalapeños. Called up and got told another one will be sent out and never was… will never order from here again … the worse kebab I’ve ever tasted and a complete rip off …

Wrong order arrived. I phoned and the guy seemed happy to rectify. Got too late so I phoned again and cancelled, as was off to bed. Half hour later delivery driver is calling me, knocking on my door. Dog barking, kids awake...was up for hours settling them

Don’t answer the phone and you just have to sit and wait as long as it takes for your cold food to arrive. I’ve had some bad takeaways in my time but wow. I don’t even normally leave reviews. The burger was just a charcoal lump and just thrown in a sea of garlic sauce to the point that the bun was half disintegrated. I got 4 bits of chicken that were just cold and simply inedible. I’m not messing around, this place is actually the worst takeaway in the history of takeaways. If I could upload pictures of how bad this food was I would make a point of doing it so others didn’t suffer. £20 down the pan and for what!? This place is a disgrace

Used just eat delivery, have ordered from here a couple of times, both times the food has been lovely, the chicken cooked with the charcoal taste. Delivery arrived really quick on both occasions. Can’t fault.

Chicken came in a Kens chicken box! Not where I ordered from. Meat was cold in kebab. Disappointed and will not use them in the future

Only the burgers and drinks arrived..

Ordered charcoal grilled chicken wings and when finally arrived there was deep fried... Not going to order from this place ever again.

Cold onion rings didn't eat them

My order just came is stone cold for £17 it’s not good enough

Good well cooked food and generous portions

Food wasn’t the best, also for some reason we had nuggets in a Ken’s fried chicken box. We alll know how bad Ken’s is, if I knew half the food was from Ken’s I wouldn’t even have bothered ordering from there.

Tasteless food stay away by all means

Well i cant comment as.my meal didnt even get delivered not what u expect at least not take my money if u cant provide a service

Wrong items delivered, roll on my burger was stale, chicken over cooked, would like a full refund, no answer when calling restaurant

Chicken was covered in actual burnt bits with Lettuce that was brown and off, ordered and paid for coke but got pepsi also ordered strawberry yazoo an got banana instead. Won't be ordering from here again

Food is too bad It smells very bad like old materials used on food.

Missing food and when I called to tell them they didn’t get back to me, not happy

Burger sent with onions which were specifically requested not to be on burger.

Food was cold my wrap wasn't wrapped properly I opened the pack and it all just fell out all of it was cold and I didn't even eat it wasted £15

Order was terrible the milkshake wasn’t a fresh milkshakes was in a yazoo bottle and my chips turned up freezing cold I rung charcoal grill and they said they would send a new order out to me but never did awful service and terrible food would never order again

The chips were missing and the app had it as free delivery but cost over £2.

Alot bought delivery time was a little longer than anticipated the food was lovely and as I’m visiting from midlands this by Friday was very good quality meat fresh salad and just the right amount of food. Only thing I would add is pls add a dips selection on just eats so we can order selected dips. Need mint yogurt for the lamb kofta. 5 star restaurant

£7.50 for a small kebab. TINY. Daylight robbery 🤬 Will not use again

Absoutley disgusting wouldn't feed it to my dog

I ordered food and the chips I ordered are missing I have tried to call up and complain but every time they Han up the phone I want a full refund no happy at all poor customer service would no recommended at all worst place to order from

For nearly 30 quid for two chicken kebabs and chips/coke it was a bit underwhelming. Chicken dry and not well marinaded, salad a bit late in life and pittas dry. Chips soft and barely cooked. Tbh 30£ is restaurant money for food and while it included fees it really didn't feel like value or quality for money. Recently been buying from admirals who offer a far better meal. Have enjoyed charcoal grill over the years but if this reflects their standards now I won't bother again.

Ordered donner meat with cheesy chips. Turned up earlier than delivery time but with no donner meat.

I didn’t receive what I ordered, and what I did receive was cold and there was definitely not enough for the price paid. Didn’t update on the just eat app so had no idea when it was arriving

Kebab was lovely but the chips were soggy.

Didn't get what I ordered I asked for chicken shish and Donner and got just chicken shish and didn't get the drink either when I asked for it in the notes so all in all it was really bad service from the shop

Order was wrong, food only just warm. Phone number didn't work when trying to contact the restaurant. Over an hour late. Spent £30 and was given just £5 credit when complained.

the food was cold uncooked and just disgusting

Always great from here portion size very good , nice thick fresh salad arrives on time and still nice and hot 🙂🙂🙂🙂

Never ordering from here again, the most disgusting burnt kebab I've ever tasted and no garlic sauce as requested and two pieces of chicken.. Went straight in the bin.. Vile food

the lamb was cooked to perfection , but the donner was under cooked to my taste. the chilli sause is on point , wet and hot ( shout out to my ex)

Somehow managed to receive warm soggy salad and cold dry meat. Stale pitta. Missing chips. Wrong drinks. No size difference in regular and extra large. Possibly one of the worst kebabs ever received.

I placed a order of which I believed to be Charcoal Grill however when it arrived the delivery driver informed me it was Kens kebabs of which I would never order from through past bad experience. The food was cold the chicken shish burnt and pita breads not cooked

Late delivery, couldn't call restaurant to reporte problem

Food was okay, didn’t seem the freshest quality. Pita for both meals was burnt 😕 ordered large chips with one, didn’t seem large. Donner meat was very soft, to the point of mushy. Unsure if I would order again.

They forgot half the order and then the phone number didn't work !! Plus the kebab was small cold and looked very very pale ! Gross service

Food was great and hot only thing forgot my mayonnaise one day might get everything lol it turned up super fast literally like 10-15 mins after I ordered which was great 👍🏻 😊😊😊💯

Rang and was in complete wrong place. I rang him after 10 minutes and app near. I rang again as my son who is an NHS nurse is covid positive and the guy first refused to give the food even though showed receipt and then had left all drinks.

The chicken didn’t taste right the chicken donner didn’t even taste like meat never again

Meals didn’t come with chips or drink, order without salad came with salad

Both doner kebabs were cold sadly so couldn't get to taste it properly. Nice choices with the salad.

The chicken fillet burger not was fresh.i ordering chicken and lamb mix kebab and it was just chicken inside.

Very poor quality of food no taste asked for salad never got it rang them to bring it down never did very poor service

Got our order 30 mins after it left and only five minutes from the takeaway

Awful customer service Sent food back as it was cold And was refused a refund or replacement , and man was very very rude to me . This isn’t the first time this has happened But it will be the last. Never using this restaurant again!

My nuggets were chewy and cold

Never even turned up, was told 20-40 minutes and 2 hours later nothing Called up and the guy on the phone was so rude and hung up!

Different order then I want. Small portions. No salad. Looking bad. I was asking for no fries and received full portion of fries with sprinkles of meat under. Not recommend at all

Never received my order. I want a refund

The freshest kebab and salad I've had in a long time. The food was excellent and piping hot.

What can I say the kebab was great as always, not sure if you didn’t have any green peppers tho as they were missing one day I might get everything I asked for as so far Iv probably had around 10 kebabs from you and each time some thing was missing apart from that everything was great 👍🏻🙂⭐️💯🎇💟

Your regular sized kebab is like half of a normal one used to be , ain’t ordering again

Food was acceptable. I mean the meat samosa was as dry as the Sahara but it was edible. Otherwise brilliant service.

Food was ok when I ordered. But beware that the next time I ordered, they advertise as being open to 4, but I've just walked in at 3am and they are closing up, so orders after then are being fulfilled elsewhere... (somewhere, Kens?)

How can anyone make the most basic thing as a chicken burger that disgusting that I would have to come on here and write a review about it, The bun was rock solid the chicken was so dry the sauce didn’t taste like mayo at all the salad was even old, had one bite and straight in the bin, Better of going McDonald’s and getting a chicken mayo than this heap of crap, staff don’t look like they belong in the fast food trade aswell absolute clueless and pathetic Need to sell up and go home.

Not going to win any competitions but was OK for a lunchtime kebab!

Food was cold, food boxes were broken, delivery took way too long for a restaurant that’s close.

Driver couldn;t find the house. The resturaunt said he called us, but I hd no call, no misse call, and the number on the account was accurate. I ordered chips with grilled pineapple, the pine apple cost £1.00 extra on a £3 packet of chips - there was ONE PIECE of pineapple.

Ordered two meals - one meal was missing chips and the drink and the wrap had no salad or anything even though requested. Food smelt like sticky feet. Phoned them to explain, told would redo meals and sent just a wrap which did have salad this time but tasted so bad binned. Apart from the Pepsi everything was binned. Requested refund - I never leave a review with written detail but this was so bad and service so poor - you can tell the difference between food prepared by someone who cares about what they serve and who definitely does not care anymore. Do not order from them.

Over an hour late , pathetic portion sizes for the price and not available to contact

Decided to take my money right before cancelling my order so now I have to wait. Come on- do better.

food was delivered so quick, that they forgot 3/4 of the meal and drinks. All I was handed was a single burger and drink even after ordering 2 of their meals which are advertised to come with fries and a drink. avoid

Super size kebab? No bigger than the large I had last week. Waste of extra money. Poor excuse for a kofte, also was cooked to a crisp. That went in the bin. And to top it up I got chips instead of salad. Won't be ordering again.

Ordered Doner kebab and was sent chicken. Also had to heat up my food both times I have ordered from here. However the chicken kebab that I got by mistake was actually very nice haha

Chicken was dry, not cooked properly, had actual blood on the bone and wasn’t like a burst vein or anything, the chips were the most undercooked, pale chips I’ve had from anywhere period. I understand that it was a bit late, but I would have much rather them call me and say that they wouldn’t do it and I’d have to take my business elsewhere than give me that. Wasn’t inedible, hoping next time will be better.

Never had a problem before but tonight the restaurant said they tried to deliver my order an hour ago when it was scheduled to deliver at 330 didn’t end up arriving till 350am.

When it arrived it was from Ken's, not here. And secondly, never had such low quality food, like the nuggets were basically stail.

Food was disappointing, Terrible value vs price. It was delivered quickly though.

Service was good and the meal was very tasty as usual. Happy customer

Never received order. Called the restaurant to be told that it has been delivered despite actually sitting outside the house for 40 minutes waiting. The person in the end of the phone was completely useless at helping me find my order and when asked for a refund, was refused. Don't bother ordering from here, you won't receive anything.

Food was great and fresh, delivery was swift. Very happy with my meal

The kebabs were great nice chunky salad , the food was hot when it came , only thing I can fault is do you actually read the notes? as asked for Mayo as well as chilly sauce as it don’t let you pick 2 sauces on the drop down menu which you could include so you can choose 2 sauces as for me the Mayo takes the edge of the chilli sauce or it’s too spicy for me , so just please read the notes as that’s what it’s used for to add any Extras thank you .

It tasted lovely but was definitely on the small size for a super large kebab at over£9. Probably won’t order from here again.

Ordered a chicken and meat shish kebab and got chicken shish and meat dinner which isn’t what I ordered