The Charcoal Grill in Test Valley - Phone Number, Reservations, Reviews

cold squashed ripped off will be posting on local pages advising to avoid at all costs

This used to be our absolute favourite treat up until a few months ago. We were sent food that was not the usual 'chicken kebab' it had red peppers in it. In all the years we've been to this great food shop/take away, they've never served this to us like that. When I rang their line to ask about it the last time we had delivery, the girl who answered the phone had to make sure to tell me I was wrong. She also had to make SURE to tell me 'since iiiiiii've been working here the last few years, it's always been served like that so I don't know what to tell you Ma'am!' WOW my gosh, OK I repeated myself TO her, in ALL THE YEARSSSSSS Like 10?? more? years that we've been going there, it NEVER had those red peppers in them (If they were 'red peppers' I'm not 100% sure what they were! We didn't eat it!) To wind this forward, she had to argue this with us repeatedly. My husband wound up taking the phone from me and said we WOULD NOT HAVE BEEN coming back to you guys if you'd SERVED it that way, what part of that do you NOT understand! She.......repeated herself VERY Rudely!! In the last three years or so I've been working here, at which point my husband said, Good day! We'll not be back to you people again! We've since shared this experience with everyone we know!! Sorry Charcoal Grill!! Very sorry but your 'person' has sold us out the door to never come back. (We never had those red pepper bits in our food before! We never would have ordered it again all these years if it had!!)

Order arrived swiftly but there is hair that resembles pubic hair in my food

Service: friendly, accurate and lightning fast, Food: big portion, good taste, not too oily not too dry, just well balanced. Cleanliness: generally clean and tidy. Would reccomend them anytime you need a good meal 😊

I've tried this place very late when I lived in Andover but it was a great try when I did it since I'm a doner wrap fan.

Delicious! Fresh! Generous! Value for money! I don't know what else to say but for a tenner we buy a large mixed chicken and lamb donner - and it's enough for two. Staff are lovely and efficient. It's very clean and we've never had a bad experience.

Absolutely disappointed, the food was stone cold. Not what we ordered. They have really gone down hill. Definitely put us off for the future.

Good kebabs, fresh salad, friendly staff, my go to for kababs.

Normally good food, but mine was cold and donner meat was crispy. No sauce in wrap, and also delivery driver didn’t listen to delivery requests at all and was late

couldn't eat it. unfortunately it was dry. even the salad was dry and inedible. sadly we've never eaten any kebab as dry as this one.

Very poor, meat very dry as if it has been sat around for some time, wrong order as well, no Salad, or chill sauce, order arrived cold. I will not be ordering from the charcoal grill again!!!!

Usually very good but this evening just couldn’t be bothered to deliver our order. 30 minute wait after 1hr 15 gave up and cancelled the order.

FOOD POISIONING! Don’t go here! Had the worst food poisoning! AVOID AVOID AVOID! 🤮🤢 Had chicken shish kebab

No tracking saying it was out and food was cold and didn’t taste right

Top tier kebab house, enough said

Brilliant and very tasty. Loads of it.

not happy no knock on door and food left on doorstep

Not good, terrible.. estimated delivery was 1 hour! If that wasn’t long enough It was then marked as being delivered long before it actually arrived. Food was stone cold. Last time ordering here.

Very good customer service and tasty food.

chicken kebab was so greasy even the salad was greasy. I had 2 mouthful and had to throw it all away. I was so surprised because normally it is beautiful but this is the first and last time I will ever order from here.... not impressed

Just witnessed various staff behind the restaurant smoking with catering gloves on ,another bringing kitchen utensils out in one hand whilst emptying the bin and using a catering tub of mayo as a seat.Yuk all round 🤢

Best kebab shop in Andover! Do the best mozzarella sticks too

Ordered a special sandwich and cheesy chips. Order came super fast which is good, you would of thought. All food was cold. Had to heat up again. The cheese of chips was still grated looking. Not melted. The special sandwich was anything but special. Donor meat and chicken was dry. Bun not toasted as fell apart with the salad and sauce. Shame as this place used to be great. Not sure what is going on but they need to sort it. Charcoal I used to love the food so hope this is a one off bad meal.

meat was incredibly dry, just about still warm to the touch, I'll stick with keskins from now on

Appalling kebab, hid all the burnt crisp lamb Donner meat at the bottom! Not worth the money paid for

said food has been delivered yet it has not

I understand that at 11.45 you’re probably catering for the drunk people on a Saturday night, but when I have drove to you, ordered and been given my food to get home and find it stone cold because it was literally just sat there waiting. Not happy, food was poor, church Shish bits were pink, donner meat cold. I’ve ordered before and it was good, but it was dreadful tonight. Only saving grace was the lad that served me had great service. Shame the food was terrible. £15 wasted

Thank you for the extra chips. The food As always was amazing 🤩

I’ve had better from here and was a bit disappointed food was barely warm

I always order the cheese quarter pounder, with cheesy chips. Always delicious 😋

Ordered a shish kebab with extra of all of the salad also a large kebab. The chicken was okay, but there was hardly any salad and what was there was slightly wilted, the kebab meat was very dry and was probably old meat. We also ordered 2 x chips which seemed old. This was similar to the last time I ordered. Very very disappointed with charcoal grill, this was always a good takeaway. NOT NOW!

It arrived in very quick time! But when the food arrived it was so cold!!! It was greasy! The bread was inedible it was dripping in grease, the chicken was just awful, it was full of fat, by far the worst meal I've eaten in a long time, this is the second time I've ordered from there the first time was just the same, but thought I'd give them the benefit of the doubt!! What a mistake that was, will never order from here again, money down the drain!!

We just had a kebab delivered it was cold, looked disgusting, was greasy the pita was uneatable due to the grease, the chicken was greasy not breast chunks as you’d expect in a kebab but a shredded whole chicken. By far the most disgusting kebabs we have ever had, the only positive is it only took 20 mins to arrive but when we saw what we got we understood why a rushed messy disgusting thing I would only recommend for the bin. Will never eat there again!!!!!

Beef burger had salad on it even though it was not asked for.

No sous, no extra onions like order, truly different order...

It looks like I got meat that was cut at lunchtime it was like eaten pork scratchings the meat was that hard.

What a disappointment! I’ve ordered lamb shish and chicken wrap, chicken wrap is OKish, but lamb is just not eatable, very chewy and hard. I doubt I’ll be back there.

Gave someone else's order had to wait again for mine to be remade and sent out

I did put in the notes that I only wanted certain salad however this wasn’t looked at and I had the wrong salad in it.

the food was cold very disappointed ,

It was ok. I wish they'd put more salad on and the food, wasn't hot just warm and the lamb was grisly and chewy. Won't be rushing back. Seriously though the order system extra means lots of not the smallest amount 🤷🏼‍♀️ Shame because charcoal grill was always a favorite of mine

By the time my food got to me it was barely just warm so had to heat it up in the microwave

Really good kebab house, great staff, fast service, easy free parking outside. Regularly get takeaway from here.

Food was cold , chicken was dry not good

Mushrooms on my burger when I'm allergic. Not charcoal grills fault

The best kebab I’ve ever had. I chose the chicken Shish and doner kebab for £12.50. Salad with chilli sauce and garlic mayo. Lovely. And the staff were very friendly too.

It was meat was dry and revolting

Placed an order was told it would take 45 minutes to arrive. One hour thirty minutes had passed rang them multiple times after this with them stating it’s on its way ten minutes it’ll be there! They did say they will call back in ten minutes after checking with drivers! Once the 2 hour marker had passed we called again as they never rang back had been told it was delivered somewhere else and no where to be found! No resolution or offer to remake our food or contact once they realised what had happened.

Asked for no salad etc, the wrap came full of green peppers which I am allergic to. I couldn’t eat the wrap and when I complained I received no refund.

I did request the salad and pitta separate but did not happen don’t like hot salad and soggy pitta. The food tastes great and the donermeat is very tasty

Best I have ever had anywhere in the UK.!!!!

Since Sal left, it’s taken a few years for you to get back in the groove. The meal we had tonight was absolutely mega! Both wraps…with American cheese slices 😜 we’re absolutely banging, chicken was so tender and juicy. Chips were good too! Your back in the game boys n girls of best kebab shop in Andover! HIGHLY recommend. Staff are attentive to detail when reading your order too! Honestly, best meal whilst in the middle of our Harry potterthon.

Usually order from here on a regular basis however, the last couple of visits I have ended up throwing the meal (If that’s what you can call it) in the bin as it’s disgusting! Meat is stone cold and full of gristle and way too much mayonnaise and doesn’t take fresh at all won’t be ordering from here anymore.

Been going here for a very long time just for a kids sized Doner kebab. (Half portion). That’s more than enough for me I’m little and at £4.70 was priced right. Goes in to find they’ve hiked up the price to £6.00 for a kids Doner kebab!!! Enquired about the price hike and all I got in return was a shoulder shrug and “dunno”. You’ve lost a customer in me. Will NEVER return. Shame on you.

Delicious and saved a trip out. Thank you!

Food was cold and missing itemms

Lamb was good chicken ok and chips not great

Brilliant, as always. Good quality, good value. Perfect. Thanks guys and gals.

Food was good great chilli sauce

Only downside was they got the large wrap mixed up with the regular and mistakenly put the wrong sauce on each so the regular had chilli sauce and the large had mayonnaise instead of the other way round, but this is the 1st mistake they've ever made advice ordered from them numerous times with no issues or problems

Burnt mushrooms.you couldn't eat them.

So many people serving Your food going through 5 pairs of hands and you're getting cold anyway. Lamb doner taste like a cardboard.

I have had kebab takeaways from this establishment many times over the years and generally speaking they have been okay. However, I visited the takeaway mid evening on Friday 4th August, ordered a large Doner kebab with a small amount of chilli requested. Staying in a local hotel, 2 minutes away, opened the kebab and it was cold! It was also smothered in chilli sauce! It was also not fresh and clearly had not just been cooked! In the past you could witness the kebab being put together but this one was just presented to me wrapped up with no visibility to what had gone into it. Needless to say the kebab went in the bin and sadly this was a bad experience!

Not really my cup of tea. I find the food far to salty. Don't ask for coleslaw you will get uncooked purple cabbage. But other people might like it. Just my own preference. If I do go here which is rare I'll order a burger which is OK

One of our lamb kebabs was missing

very nice and very hot thank you

Delicious as always food was early spot on

Ordered the supreme burger, it came with mushrooms that weren't listed in the ingredients so I was a little disappointed but overall nice.

Good food, delivered on time & piping hot!!

The order wasn’t quite correct as there was no burger in the burger 😅 but I called and they sorted it out so I’m impressed with their service. Food all tastes great!!

Food was cold burgers had salad in them when i said no salad

Lovely food and delivered on time. Would recommend 👍🏻

Great food. Always hot. Quick delivery

Cold food. Late delivery. Shop shut an hour before advertising, food tasted like it already had.

Have been coming here for years for a cheeky mixed doner and have never been disappointed Always solid food and never disappoints me and the family but only isssue nowadays is the chilli sauce is not as good as it used to be - need to improve the spice and runniness but other wise I would say charcoal is the most solid kebab shop in andover

Wow everything well overcooked, like eating plastic, never again

The service has always been very good and the is always lovely

I might have messed up my order (when I placed it) but the staff sorted me out and cooked it all fresh Top service Best kebab

I personally love this place , it’s my favourite place to order from , the chips are soft and floppy , the chicken nuggets are chewy and soft , my family choose this restaurant every week.

Great kebab house. Can't fault them, quality meat and big portions. They have recently put their price up hence why 3 star.

Hit and miss all the time. Food is seldom hot and often delivered late by miserable drivers who really shouldn’t be doing the job if it is so depressing. Not impressed at all

Food was late and cold. I'll be ordering direct from the restaurant in future

Food was good ,as well as the service .

Great food and staff! Unfortunately they have changed their amazing chilli sauce and the food does taste very different which is disappointing! #Bringbacktheoldsauce

Happy burger time! What a bloody disgrace worst burger I’ve ever been serviced absolute zero care in this place probably have the right stinger tomorrow

Always good burgers 🍔 😋 from there. Always recommended.

Best kebab we've had. Would definitely order again when staying down in Andover 😊

Use to be one the best takeaways in Andover, now it's one of the worst.. food late, food cold, very fatty cheap meat.. will not order again.

I used to love the food here but I’m disappointed every time I go there now. The foods gone down hill terribly. Think it’s time to move on.

They say they deliver from 1600hrs. But after you place and pay for your order it turns out they don’t start deliveries until 1730hrs. I thought fine ok, but they must have prepared my food at 1600hrs because it was ice cold. And kebab meat is rock solid when cold. Wouldn’t bother with this kebab house again. There is a nice kebab place on Walworth estate which I will continue to use instead. Oh just to add they obviously hike up prices as they use this app, then they charge for delivery ( fai enough) but also add a service charge???? Absolute rip off £15 for diner kebab and coke.

I have eaten at the Charcoal Grill on several differnet occasions. Each time the food has been great. the portion sizes are amazing value for money and the staff are always very polite. If you enjoy a Kebab this is definitely the place to go in Andover!!

Had my dinner take-away at this restaurant on 24-Jan-2023. All guyz and girls working here are nice, courteous and friendly. Food quality was above average (4 stars). Generous enough with regards to quantity. They claimed to be Halal (verified twice), but apparently they didn't have any Halal Certficate displayed anywhere. This need to display that clearly.

Good food Good service well done 👏👏

Went back here to try after a few years away and since the store had an update. The results are....if you love cold, creasy kebab meat, and even worse the pitta bread soaking up that crease then this place is for you. This is by far the worst kebab we have eaten and we binned it. Such a shame since the old owner sold it, from the best kebab to the worst.... Won't ever come back here, only 1 star because I can't leave it starless. Avoid this place.

Really unhappy with my order super late delivery says enjoy food when I have not yet received it really unhappy

Order was messed up. Spoke to restaurant and they refused to do anything about it

First of all they had a cooler fan on max freezing everyone to death. Then the food was cold. Also instead of putting the chilli sauce all over the kebab. It was dumped on 1 side only. Very disappointing

Great place for takeaway. Good quantity of good quality food. The price was also reasonable.

2 hair found inside the chicken shish kebab. I order kebab with chips and extra salad. There was barely any salad, After finding hair we couldn't eat it.

I had a lamb not chicken. I will complaining that. Thank you.