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4.2

Based on 397 opinions finded in 2 websites

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Nº 162 in 354 in Test Valley

Nº 37 of 68 Other cuisines in Test Valley

CUSTOMERS TALK ABOUT DISHES WITH..coffeecake

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A little bit of an oasis in the squalor of Andover . Great service and clean recommend to all

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Andre Govia . 2024-08-20

MORE AT Google

Good coffee, usually fairly pleasant atmosphere, staff friendly. Looking a bit tired and shabby these days, probably time for some new furniture…

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Eddie B . 2024-07-14

MORE AT Google

A very nice coffee. Cold coffee onto ice. I had it one time and just a regular coffee plus espressos. Sometimes stuff under pressure but very very good

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paul bevan . 2024-07-12

MORE AT Google

The nice little cafe up the road where the owner knows about coffee was closed, so I figured I'd try here, thinking Nero was one of the less bad chains. My drink was something ridiculous like £4.20 and came in a paper cup despite saying I was going to drink it there. Maybe they hadn't washed any cups in a while. The place wasn't that busy but the furniture was arranged so that it felt cramped and awkward to move around. I sat down in among the old cups and plates of people who'd probably been and gone hours ago. The seats by the window had a life of their own, in an unpleasantly literal sense. I went over to the counter and explained that these are called fleas and what they need to do is called cleaning. I don't know how the coffee tasted, I took it with me but poured it on some plants.

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Nico Beastie Boyce . 2024-06-17

MORE AT Google

Dirty environment unhelpful manager. Cups everywhere. Ran out of cream. Cake selection poor. Walked out without purchasing anything

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dawn woodhouse . 2024-06-15

MORE AT Google

Amazing staff very nice and knowledgeable in the arts of coffee and lovely environment definitely love to mix it up either going to coffee #1 or here with the only difference being whatever’s closest to me at the time

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w1LL0w . 2024-04-09

MORE AT Google

I come here every other Sunday with my girlfriend, never had a bad experience and I always enjoy the coffee. Relaxed and pleasant atmosphere always. You can't go wrong for prices with the Meekat discount.

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Daniel Stenner . 2024-02-11

MORE AT Google

Brilliant barista who make good tasting coffee. Friendly staff

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Ammar Niazi . 2024-01-27

MORE AT Google

The coffee is strong and delicious. My 9 year old girl loves a strawberry frap milkshake. I like a caramel late frap in summer. The atmosphere is pleasant. The cakes and sandwiches are a bit pricy.

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Jennifer Falon . 2024-01-20

MORE AT Google

Friendly service, and happily spent over two hours in comfort chatting to a mate of mine!!!

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Peter Coates . 2024-01-09

MORE AT Google

It's not the place or the staff, it's the company. I've used neros for year's, not anymore. Unethical and avoiding paying tax. Our NHS is in tatters due to tax avoidance and the tory, keep your coffee. I did start using neros again but am disappointed. Your coffee keeps going up. Where's your loyalty to your customers. If you paid tax in England, it would help pay toward nhs

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anji Palmer . 2023-11-15

MORE AT Google

Friendly staff and lovely coffee ☕️

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Claudia Correia . 2023-10-18

MORE AT Google

I don’t know about the rest of the stuff but there is a guy with a curly hair being so rude. I ordered iced cappuccino and iced frappe and I get cappuccino with no ice at all and a smoothie frappe wich you had to “drink” with a spoon.

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Dobrin Borisov . 2023-10-09

MORE AT Google

Very disappointed with the system. I went with my client for a drink and she forgot to ask to transfered her points to her App. So we asked a couple of minutes later to the staff to do it and they said not allowed to put in because has to be in the moment of the payment.

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Carla A . 2023-08-02

MORE AT TripAdvisor

I had good experience, great service, love this Caffè Nero, very friendly and helpful staff. Clean and tidy environment plus toilets. 10/10 Dog friendly. Wheelchair accessible entrance, disabled parking in the High Street very close. This is a casual coffee shop chain with a menu of Italian style light dishes and specially blended drinks. Great for breakfast, come & taste butter- rich freshly baked pastries, creamy Tim's dairy yoghurt & stone baked all day breakfast panini available throughout the day, wide selection of sandwiches and lots of cakes.

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Nat P . 2023-07-30

MORE AT Google

Excellent coffee. Highly recommend

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Vivien Bloor . 2023-05-25

MORE AT Google

Line up out the door, one person serving. When second member of staff showed up was a bit rude really. Please and thankyou go a long way. Try to look like you dont hate your job! on the plus size the coffee was quite good.

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Giles Drage . 2023-05-25

MORE AT Google

Love that you can take your dog and my dog loves it too

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C S-Lewis . 2023-05-23

MORE AT Google

Staff excellent, always efficient and quick. Coffee always spot on and pastries as ever freshly made. I visit daily and that says it all. And very important to me.. Nero coffee just tastes more Italian than most high street vendors. Oh and VERY dog friendly.

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Marc Goodman . 2023-02-02

MORE AT Google

Far to slow, took ten minutes to get served. Only two customers ordering for themselves. One customer served by two members of staff. Also unsure of their job when asked about a problem. Train your staff. They're friendly

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anji P . 2023-01-10

MORE AT TripAdvisor

Always excellent service & coffee. 👍Never had a bad experience in Andover. All staff are good but Beth is perfect - friendly, makes lovely drinks & is very helpful to customers!🥰🤗

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Pamela Harpham . 2022-12-23

MORE AT Google

First time visit. Quick service, friendly staff.

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DashCam UK . 2022-12-16

MORE AT Google

Visited on the 1st November 2022, around 1pm. Not particularly busy, but most tables had dirty cups etc left on them. The floor was strewn with scraps of food and general detritus. The disabled toilet (the only available toilet) was in desperate need of a deep clean. The pictures and mirrors on the wall looked like they hadn’t been cleaned in weeks. Just a grubby place overall with a couple of seemingly oblivious staff. Do yourself a favour and walk on by.

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David H . 2022-11-02

MORE AT TripAdvisor

Just a nice place to go for a nice cup of coffee

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Jan Hibberd . 2022-09-23

MORE AT Google

Air conditioning is good and it's usually quiet. Probably because the service is terrible and the coffee is hit and miss.

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Douglas Searle . 2022-07-10

MORE AT Google

No toilet paper in either toilet. Extremely dirty. June 2022 and no toilet paper, like in some third world country.

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Laura Donea . 2022-06-28

MORE AT Google

Excellent bacon roll. Friendly and helpful staff.

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fred . 2022-05-27

MORE AT Google

Called in for a coffee on Sunday 8th May 2022. Ordered two coffee's, It took three attempts to get a portion of milk in a mini-jug that wasn't cracked or chipped, each time the milk was poured from one jug to the other, the assistant was completely ignorant of hygiene. Then on arriving at the table, both spoons supplied were filthy, stained with coffee and dishwasher residue, even the replacement spoons we were given were not that clean. The overall cleanliness of the place is in question, the windows inside and out look as if they haven't seen a cleaner in months, a thick layer of dust on the ledges. If that is what the customer facing area is like, I dread to think what it's like behind the servery. I'm only thankful we chose not to eat there.

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Graham Walters . 2022-05-09

MORE AT TripAdvisor

I’d like to leave a five start review for Charlotte who served us few days ago. Not always it’s friendly there and coffees been done not greatly few times. But Charlotte were brilliant, friendly and done everything with care. Great service from the young lady!

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Daria Kirichenko . 2022-04-26

MORE AT Google

I had a nice tasting iced flat white but the windows were grimy making it difficult to see out and the bathrooms look like they could do with a smarten up.

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Chelsee . 2022-04-19

MORE AT Google

Can be a queue, but always first class service.

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Colin Hopkins . 2022-02-26

MORE AT Google

Very helpful and friendly staff. Great coffee too.

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Alan Budge . 2022-02-12

MORE AT Google

Love this place. Nice atmosphere, very polite and friendly staff, great food/drinks. Best cafe in town

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Georgie Wheldon . 2022-01-18

MORE AT Google

Always lovely staff even when busy, luxury got chocolate with 2x expresso shots cures anything

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Raven Solitary . 2021-12-24

MORE AT Google

It was lovely in Caffè Nero. The atmosphere was very pleasant and it was wonderful to sit in the warm and watch the world go by outside from the seats in the window. I had their macaroni cheese, a super-chocolatey cake and a mint hot chocolate all of which were incredibly scrummy and absolutely perfect. The lady who served me was really friendly and lovely and recommended the cake! All-in-all a really lovely experience.

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Heather Hedger . 2021-12-20

MORE AT Google

great coffee!! nice people!! will come again!! :)

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Mitrofan Florin . 2021-11-06

MORE AT Google

Really badly needs an update though coffee and staff great

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Angela Cullen . 2021-11-01

MORE AT Google

The 2 young men that served us Tuesday afternoon were super efficient?, polite & friendly . Thank you so much Dee

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Dee Hammett . 2021-10-19

MORE AT Google

Very impressed with the cleanliness at Nero Andover, great service. Thank you

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Jill Luedicke . 2021-10-08

MORE AT Google

Nice a pleasant, had a 7yo and offer no food for youngsters. Adult food was okay though.

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Kelvin Shirley . 2021-09-24

MORE AT Google

Great service with lovely staff

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Elizabeth Pearce . 2021-07-30

MORE AT Google

Great service and coffee... Good place to chill

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mark . 2021-06-11

MORE AT Google

Delicious cappuccino cake very moist and coffee was strong nice though. Relaxing environment chatting to friends. Track and trace in cafe hand gel on tables would go again.

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NICOLETTEGIBBON2018 . 2021-05-21

MORE AT TripAdvisor

Coffee was good , but the place is dirty

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Paul Tidmarsh . 2021-05-10

MORE AT Google

Lovely staff always super friendly

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rachael gibbs . 2021-05-09

MORE AT Google

My favourite chain coffee shop. Highly recommended....

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Richard Young . 2021-05-05

MORE AT Google

Brilliant staff, fabulous coffee!

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Paul Carew Ridout . 2021-05-03

MORE AT Google

I bought 2 hot chocolates one had squirt of cream we both had marshmallows and it was regular size, it cost me over £7.00 oh I almost forgot a small packet of wafer biscuits. The hot chocolate was tasty once I could get to mine through the cream. I did notice tho that this was just over half a cup too. Can't believe that the cream and marshmallow costs extra

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jan Clark . 2021-04-27

MORE AT Google

Love this Neros....Excellent staff and excellent service. Highly recommend.

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Linda Ann Cornelius . 2021-04-25

MORE AT Google

Lovely staff who are very helpful I recommend them to anyone

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Cameron Jay Daniels . 2021-04-12

MORE AT Google

Great coffee and the customer service is always excellent.

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Daniel Condon (Daniel Condon) . 2021-04-04

MORE AT Google

Friendly staff, always feeling welcome and amazing coffee and cakes. And their sausage roll was delish.

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novie Rachmawati . 2021-04-03

MORE AT Google

Great place great staff great coffee

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Nellie Shellie . 2021-02-05

MORE AT Google

Lemon cake was very delicious 😋

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Nelli Lapina . 2020-11-22

MORE AT Google

Wonderful staff, always friendly, happy to have a chat. Also happy to just get you a coffee if that's what you're looking for! A really nice team of employees you can tell care about their cafe and each other

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Tom Jones . 2020-09-29

MORE AT Google

Always a pleasure in this branch. My disabled sister is treated with such dignity and respect always. When I'm in town the only place the family and I gather for coffee is Neros. Keep up the good work

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larry freeman . 2020-09-12

MORE AT Google

Clean place and friendly staff will visit again

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Jo . 2020-09-10

MORE AT Google

Friendly team, great coffee and loyalty app.

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Sarah Higginson . 2020-09-03

MORE AT Google

I will never go there a gen it is very bad and they are very very rode if I had a number o would phone the company and tell them whot people they hayer

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dan Carter . 2020-08-04

MORE AT Google

Excellent coffee and very friendly staff

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Celia Smith . 2020-07-31

MORE AT Google

Staff were polite and friendly and social distancing was observed

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Sharon Gibbings . 2020-07-12

MORE AT Google

Unfortuntely they seem to have put in place Covid rules that defy logic. The manager and another member of staff were very rude to me and my young family because we had sat at a table with three chairs outside - but unbeknown to us (until after we had all bought drinks) the table should have had TWO chairs with one being moved by a prior customer. In any event there was absolutely no safety issue with this, at least not one that the manager could explain coherently. There are plenty of coffee shops in Andover where staff are friendly and on less of a power trip over something as minor as a moved chair.

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robert0333 . 2020-07-11

MORE AT TripAdvisor

Wicked service as usual. Quick and efficient

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Ian Smith . 2020-07-06

MORE AT Google

Just another Cafe Nero. I just neede a cup.

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Bruce Hicks . 2020-03-18

MORE AT Google

Excellent coffee but disappointed that they changed meatball panini with vegan one sorry but meat one is better please bring it back

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Glyn Howarth (Studley) . 2020-03-13

MORE AT Google

Friendly welcome, great latte & comfortable seating.

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Sue Simpson . 2020-03-10

MORE AT Google

Always delicious. Located on the High Street in Andover, large interior, plenty of seating, friendly staff.

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Nicola Rogers . 2020-03-07

MORE AT Google

I really liked it in here. Theres no shortage of coffee shops in Andover but this one had really friendly staff and good service. The atmosphere and music was great. Definitely will return.

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Rachel Wilson . 2020-03-07

MORE AT Google

Not as pricey as Costa and better atmosphere

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RGM M . 2020-02-23

MORE AT Google

Good coffee but a little behind clearing tables when I visited

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Christopher Fox . 2020-02-01

MORE AT Google

Staff are always so friendly, always clean and warm.

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Jenny Denny . 2020-01-22

MORE AT Google

Great place for a catch up coffee or tea and some food ...

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Alan Knowles . 2020-01-20

MORE AT Google

Great coffee, just shame there's no almond milk!

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Jason Robinson . 2019-12-24

MORE AT Google

Anoche estuve Andover y quise un cafè asì que mientras esperando con a mi esposa decidè Pedro in cafè. Delicioso y por si no fuera bastante tuvieron pastel.una experencìa muy bueno y esta Lugar estuvo muy sofisticada.

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paul6543 . 2019-12-12

MORE AT TripAdvisor

Good coffee, sometimes really busy and can get a bit untidy.

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Charlie Papa . 2019-12-10

MORE AT Google

Always great and friendly service

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Benjamin Brown . 2019-11-20

MORE AT Google

Staff most obliging, coffee first class.

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Susan Baker . 2019-11-17

MORE AT Google

The coconut latte is delicious. There is a decent range of vegan options on offer here. Service is good.

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Janina K . 2019-11-06

MORE AT TripAdvisor

Nice place. Enjoyed the italian jazz atmosphere

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D 0 . 2019-10-19

MORE AT Google

It's a coffee shop, it sells coffee and cake!

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Robert Woods . 2019-10-11

MORE AT Google

Cafe Nero Was A Brilliant Choice For A Very Civilized Afternoon Drink And Snack. Very Relaxed And Informal Atmosphere And Was A Brilliant Choice. I Thoroughly Recommend It.

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Zach Emerson . 2019-10-06

MORE AT Google

Lovely friendly staff always a pleasure

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Sara Sheppherd . 2019-09-17

MORE AT Google

Always good in here. Often busy but the staff always cheerful and pleasant.

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Pete . 2019-09-12

MORE AT Google

Great if you have a dog and need a coffee.

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Sheila Bentley . 2019-09-09

MORE AT Google

Staff friendly, coffee lovely & treats delicious 😋

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Emma Fern . 2019-08-14

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قهوة جميلة. جلسة رائعة. لا يقبل ورقة من فئة 50 جنيه.

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د عبدالله إبراهيم السادة . 2019-08-08

MORE AT Google

Always great. Great coffee, great staff.

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John Kinchin . 2019-07-05

MORE AT Google

Did not visit here just walked by. I don't drink coffee

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Wendy Fisher . 2019-04-30

MORE AT Google

A very well made coffee with good strength and flavour pleasantly served in ambiant relaxing surroundings.

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paul6543 . 2019-04-18

MORE AT TripAdvisor

Best flat white in Andover. World class ambience and clientele.

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Chris Surawy . 2019-04-17

MORE AT Google

Popped in for drinks at the end of the day (Sunday). Nice clean tables. Friendly efficient staff. The place is nice and spacious too

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Fiona R . 2019-04-07

MORE AT TripAdvisor

Used to like the coffee but seems to have changed and is quite bitter..

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Sophie Brooks . 2019-03-31

MORE AT Google

A fantastic atmosphere and coffee with nice cake and service . Clean without the sticky tables that you get at places like this . I can recommend this branch , great British company with an Italian theme. One feedback would be be that every minute someone from the street a non costumer was using the toilet rendering it in a disgusting state ( not critical point for the staff)would return

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T7137MWandreg . 2019-03-17

MORE AT TripAdvisor

Love my coffee here.. Staff are amazing just had new seats which look fab.. Plus I get 2 stamps as I take my own mug which is a bonus..

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savoy12 . 2019-03-15

MORE AT TripAdvisor

Met my friend for coffee lovely, the counter top and the ladies toilets need a good clean, no excuse for this. There are other coffee shops in the town which are nicer and cleaner try Blue Onion for instance!! You need to improve on cleanliness. Won't be visiting again.

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NICO2018a . 2019-03-03

MORE AT TripAdvisor

Love the fact that we could take the dog in with us

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Mandie-Jane Ashton-Emslie . 2019-01-20

MORE AT Google

Rather disorganised with two trainees on Christmas Eve, manic

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sian hall . 2018-12-24

MORE AT Google

I think it was very unfair for two trainee barista,s working together on a Saturday morning, with queues to the door,they became under extreme pressure,management need to look into this.

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Michael Horne . 2018-12-15

MORE AT Google

OK nothing out of the ordinary going on here

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Steve Lockwood . 2018-12-11

MORE AT Google

Staff are lovely, coffee is lovely and the shop has a comfy cosy feel. The only thing letting this place down are the toilets, not very clean.

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Clare Bamforth . 2018-11-11

MORE AT Google

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Visited the White Hart with friends and family on Saturday 28th September. On arrival we were greeted by friendly bar staff, ordered drinks and took a table where we were given our menus. After this it steadily went downhill. We ordered 3 Steak & Ale Pies, 1 Burger, 1 Caesar Salad and an English pea Ravioli. We sat drinking and around 20 minutes later were told sorry, there are no pies. Disappointing that this wasn't already told to us at the point the menus were handed out, service staff should know what is no longer available for customers to order. Moving on we subsequently ordered 1 Burger, 1 Bacon Chop and another salad. 5 minutes later we're told sorry, we don't have any Bacon Chops... Not going well is it! 1 more Burger added to the order then and we wait for our food to arrive. After what seemed like another 1/2 hour wait the food started to come through. Burgers looked good and the chips were honestly cooked really well, but they were supposed to come with Kohlrabi Coleslaw. If you've ever had this type of slaw it's usually a vibrant mix of vegetables with a delicious complimentary dressing. What arrived for us was a pot of plain grated vegetables. No dressing, just a bowl of grated carrot, maybe some cabbage and onion, it was hard to tell as it just looked unappetising. Then the English Pea Ravioli arrived. Honestly I wish I'd taken a photo of it. The presentation was awful, 4 dry unappetising parcels of Ravioli with a load of probably frozen peas scattered over it. The salad looked brown and i'm not sure there was a hazelnut to be found amongst it. We asked the waiter if he thought it looked appetising, even he couldn't gather the words to apologise. Next to arrive was the Caesar salad, and another wish I had taken a photo moment. The most pathetic dried up  gnarly pieces of chicken sat on top of what looked like a nasty sloppy mess of a salad. Honestly I don't think any words could explain how bad it looked. Promptly sent back to the kitchen and again, this time the waiter agreed that he could see that this was not going well. We'd been there almost an hour now waiting for food and seeing this disaster unfold before us. The extra salad ordered to replace the sold out Pies never arrived, which by now had us all bewildered as to what on earth was going on? Was it a bad day in the kitchen? The net result here was that the 3 men in the party all got their burgers, which were good, apart from the slaw. The 3 ladies in the party ended up with no food at all. Two were sent back to the kitchen and that extra salad that was ordered to replace the sold out pie... well that never even turned up. We informed the waiter that we would like to speak to the manager, that this entire meal had been a total disaster and turned what was supposed to be a nice late afternoon meal out with friends and family, into a really disappointing experience. We sat waiting at the table for the manager to come over for a good 30 minutes. Drinks were all finished and everyone was getting restless. In the end we had to go and find the manager at the bar. Our complaint was met with an understanding response. We were given the 3 Burger meals for free and obviously no charge for the food that was sent back or didn't arrive and we settled on paying for our drinks. Our hope is that this review of our time at the White Hart does not serve to put people off going. It's a lovely pub at the end of the village and the staff were polite and friendly. It's more as feedback for the Inn to up their game and look at best practice. Have the staff know what is and what is not available on the menu and let customers know that before they order. If something looks unappetising to the waiter, then it's probably best it doesn't make it to the customers table. But the overall thing that really started to make the blood boil was staff knowing we had a really bad experience, but we were left to sit for 1/2 hour and had to seek the manager out ourselves. It's a pub, we get that, it's got a busy bar. But when customers are not happy, that has to be the manager's paramount objective. To uphold customer satisfaction and deal with problems in a timely manner, don't make the customer come to you.   We'd be back for a pint, but doubt we'd eat here again.