Caffe Nero in Test Valley

Antonio has got to be the best Cafe Nero employee ever.... I have been in many cafe Nero's in my time (I have a touring caravan so visit all over) but Antonio is just wonderful. Always makes you feel welcome, like he has all the time in the world for you. I have seen how takes that little extra time with lonely customers. He always makes sure all customers are happy. The whole store is always clean neat and tidy, counters are well stocked. I went in asking about chatty café and now can not wait to be seeing more of Antonio and learning from his outstanding work. He is a credit to the company.

A little bit of an oasis in the squalor of Andover . Great service and clean recommend to all

Good coffee, usually fairly pleasant atmosphere, staff friendly. Looking a bit tired and shabby these days, probably time for some new furniture…

A very nice coffee. Cold coffee onto ice. I had it one time and just a regular coffee plus espressos. Sometimes stuff under pressure but very very good

The nice little cafe up the road where the owner knows about coffee was closed, so I figured I'd try here, thinking Nero was one of the less bad chains. My drink was something ridiculous like £4.20 and came in a paper cup despite saying I was going to drink it there. Maybe they hadn't washed any cups in a while. The place wasn't that busy but the furniture was arranged so that it felt cramped and awkward to move around. I sat down in among the old cups and plates of people who'd probably been and gone hours ago. The seats by the window had a life of their own, in an unpleasantly literal sense. I went over to the counter and explained that these are called fleas and what they need to do is called cleaning. I don't know how the coffee tasted, I took it with me but poured it on some plants.

Dirty environment unhelpful manager. Cups everywhere. Ran out of cream. Cake selection poor. Walked out without purchasing anything

Amazing staff very nice and knowledgeable in the arts of coffee and lovely environment definitely love to mix it up either going to coffee #1 or here with the only difference being whatever’s closest to me at the time

I come here every other Sunday with my girlfriend, never had a bad experience and I always enjoy the coffee. Relaxed and pleasant atmosphere always. You can't go wrong for prices with the Meekat discount.

Brilliant barista who make good tasting coffee. Friendly staff

The coffee is strong and delicious. My 9 year old girl loves a strawberry frap milkshake. I like a caramel late frap in summer. The atmosphere is pleasant. The cakes and sandwiches are a bit pricy.

Friendly service, and happily spent over two hours in comfort chatting to a mate of mine!!!

It's not the place or the staff, it's the company. I've used neros for year's, not anymore. Unethical and avoiding paying tax. Our NHS is in tatters due to tax avoidance and the tory, keep your coffee. I did start using neros again but am disappointed. Your coffee keeps going up. Where's your loyalty to your customers. If you paid tax in England, it would help pay toward nhs

Friendly staff and lovely coffee ☕️

I don’t know about the rest of the stuff but there is a guy with a curly hair being so rude. I ordered iced cappuccino and iced frappe and I get cappuccino with no ice at all and a smoothie frappe wich you had to “drink” with a spoon.

Very disappointed with the system. I went with my client for a drink and she forgot to ask to transfered her points to her App. So we asked a couple of minutes later to the staff to do it and they said not allowed to put in because has to be in the moment of the payment.

I had good experience, great service, love this Caffè Nero, very friendly and helpful staff. Clean and tidy environment plus toilets. 10/10 Dog friendly. Wheelchair accessible entrance, disabled parking in the High Street very close. This is a casual coffee shop chain with a menu of Italian style light dishes and specially blended drinks. Great for breakfast, come & taste butter- rich freshly baked pastries, creamy Tim's dairy yoghurt & stone baked all day breakfast panini available throughout the day, wide selection of sandwiches and lots of cakes.

Line up out the door, one person serving. When second member of staff showed up was a bit rude really. Please and thankyou go a long way. Try to look like you dont hate your job! on the plus size the coffee was quite good.

Excellent coffee. Highly recommend

Love that you can take your dog and my dog loves it too

Staff excellent, always efficient and quick. Coffee always spot on and pastries as ever freshly made. I visit daily and that says it all. And very important to me.. Nero coffee just tastes more Italian than most high street vendors. Oh and VERY dog friendly.

Far to slow, took ten minutes to get served. Only two customers ordering for themselves. One customer served by two members of staff. Also unsure of their job when asked about a problem. Train your staff. They're friendly

Always excellent service & coffee. 👍Never had a bad experience in Andover. All staff are good but Beth is perfect - friendly, makes lovely drinks & is very helpful to customers!🥰🤗

First time visit. Quick service, friendly staff.

Visited on the 1st November 2022, around 1pm. Not particularly busy, but most tables had dirty cups etc left on them. The floor was strewn with scraps of food and general detritus. The disabled toilet (the only available toilet) was in desperate need of a deep clean. The pictures and mirrors on the wall looked like they hadn’t been cleaned in weeks. Just a grubby place overall with a couple of seemingly oblivious staff. Do yourself a favour and walk on by.

Just a nice place to go for a nice cup of coffee

Air conditioning is good and it's usually quiet. Probably because the service is terrible and the coffee is hit and miss.

No toilet paper in either toilet. Extremely dirty. June 2022 and no toilet paper, like in some third world country.

Excellent bacon roll. Friendly and helpful staff.

Called in for a coffee on Sunday 8th May 2022. Ordered two coffee's, It took three attempts to get a portion of milk in a mini-jug that wasn't cracked or chipped, each time the milk was poured from one jug to the other, the assistant was completely ignorant of hygiene. Then on arriving at the table, both spoons supplied were filthy, stained with coffee and dishwasher residue, even the replacement spoons we were given were not that clean. The overall cleanliness of the place is in question, the windows inside and out look as if they haven't seen a cleaner in months, a thick layer of dust on the ledges. If that is what the customer facing area is like, I dread to think what it's like behind the servery. I'm only thankful we chose not to eat there.

I’d like to leave a five start review for Charlotte who served us few days ago. Not always it’s friendly there and coffees been done not greatly few times. But Charlotte were brilliant, friendly and done everything with care. Great service from the young lady!

I had a nice tasting iced flat white but the windows were grimy making it difficult to see out and the bathrooms look like they could do with a smarten up.

Can be a queue, but always first class service.

Very helpful and friendly staff. Great coffee too.

Love this place. Nice atmosphere, very polite and friendly staff, great food/drinks. Best cafe in town

Always lovely staff even when busy, luxury got chocolate with 2x expresso shots cures anything

It was lovely in Caffè Nero. The atmosphere was very pleasant and it was wonderful to sit in the warm and watch the world go by outside from the seats in the window. I had their macaroni cheese, a super-chocolatey cake and a mint hot chocolate all of which were incredibly scrummy and absolutely perfect. The lady who served me was really friendly and lovely and recommended the cake! All-in-all a really lovely experience.

great coffee!! nice people!! will come again!! :)

Really badly needs an update though coffee and staff great

The 2 young men that served us Tuesday afternoon were super efficient?, polite & friendly . Thank you so much Dee

Very impressed with the cleanliness at Nero Andover, great service. Thank you

Nice a pleasant, had a 7yo and offer no food for youngsters. Adult food was okay though.

Great service with lovely staff

Great service and coffee... Good place to chill

Delicious cappuccino cake very moist and coffee was strong nice though. Relaxing environment chatting to friends. Track and trace in cafe hand gel on tables would go again.

Coffee was good , but the place is dirty

Lovely staff always super friendly

My favourite chain coffee shop. Highly recommended....

Brilliant staff, fabulous coffee!

I bought 2 hot chocolates one had squirt of cream we both had marshmallows and it was regular size, it cost me over £7.00 oh I almost forgot a small packet of wafer biscuits. The hot chocolate was tasty once I could get to mine through the cream. I did notice tho that this was just over half a cup too. Can't believe that the cream and marshmallow costs extra

Love this Neros....Excellent staff and excellent service. Highly recommend.

Lovely staff who are very helpful I recommend them to anyone

Great coffee and the customer service is always excellent.

Friendly staff, always feeling welcome and amazing coffee and cakes. And their sausage roll was delish.

Great place great staff great coffee

Lemon cake was very delicious 😋

Wonderful staff, always friendly, happy to have a chat. Also happy to just get you a coffee if that's what you're looking for! A really nice team of employees you can tell care about their cafe and each other

Always a pleasure in this branch. My disabled sister is treated with such dignity and respect always. When I'm in town the only place the family and I gather for coffee is Neros. Keep up the good work

Clean place and friendly staff will visit again

Friendly team, great coffee and loyalty app.

I will never go there a gen it is very bad and they are very very rode if I had a number o would phone the company and tell them whot people they hayer

Excellent coffee and very friendly staff

Staff were polite and friendly and social distancing was observed

Unfortuntely they seem to have put in place Covid rules that defy logic. The manager and another member of staff were very rude to me and my young family because we had sat at a table with three chairs outside - but unbeknown to us (until after we had all bought drinks) the table should have had TWO chairs with one being moved by a prior customer. In any event there was absolutely no safety issue with this, at least not one that the manager could explain coherently. There are plenty of coffee shops in Andover where staff are friendly and on less of a power trip over something as minor as a moved chair.

Wicked service as usual. Quick and efficient

Just another Cafe Nero. I just neede a cup.

Excellent coffee but disappointed that they changed meatball panini with vegan one sorry but meat one is better please bring it back

Friendly welcome, great latte & comfortable seating.

I really liked it in here. Theres no shortage of coffee shops in Andover but this one had really friendly staff and good service. The atmosphere and music was great. Definitely will return.

Always delicious. Located on the High Street in Andover, large interior, plenty of seating, friendly staff.

Not as pricey as Costa and better atmosphere

Good coffee but a little behind clearing tables when I visited

Staff are always so friendly, always clean and warm.

Great place for a catch up coffee or tea and some food ...

Great coffee, just shame there's no almond milk!

Anoche estuve Andover y quise un cafè asì que mientras esperando con a mi esposa decidè Pedro in cafè. Delicioso y por si no fuera bastante tuvieron pastel.una experencìa muy bueno y esta Lugar estuvo muy sofisticada.

Good coffee, sometimes really busy and can get a bit untidy.

Always great and friendly service

Staff most obliging, coffee first class.

The coconut latte is delicious. There is a decent range of vegan options on offer here. Service is good.

Nice place. Enjoyed the italian jazz atmosphere

It's a coffee shop, it sells coffee and cake!

Cafe Nero Was A Brilliant Choice For A Very Civilized Afternoon Drink And Snack. Very Relaxed And Informal Atmosphere And Was A Brilliant Choice. I Thoroughly Recommend It.

Lovely friendly staff always a pleasure

Always good in here. Often busy but the staff always cheerful and pleasant.

Great if you have a dog and need a coffee.

Staff friendly, coffee lovely & treats delicious 😋

قهوة جميلة. جلسة رائعة. لا يقبل ورقة من فئة 50 جنيه.

Always great. Great coffee, great staff.

Did not visit here just walked by. I don't drink coffee

A very well made coffee with good strength and flavour pleasantly served in ambiant relaxing surroundings.

Best flat white in Andover. World class ambience and clientele.

Popped in for drinks at the end of the day (Sunday). Nice clean tables. Friendly efficient staff. The place is nice and spacious too

Used to like the coffee but seems to have changed and is quite bitter..

A fantastic atmosphere and coffee with nice cake and service . Clean without the sticky tables that you get at places like this . I can recommend this branch , great British company with an Italian theme. One feedback would be be that every minute someone from the street a non costumer was using the toilet rendering it in a disgusting state ( not critical point for the staff)would return

Love my coffee here.. Staff are amazing just had new seats which look fab.. Plus I get 2 stamps as I take my own mug which is a bonus..

Met my friend for coffee lovely, the counter top and the ladies toilets need a good clean, no excuse for this. There are other coffee shops in the town which are nicer and cleaner try Blue Onion for instance!! You need to improve on cleanliness. Won't be visiting again.

Love the fact that we could take the dog in with us

Rather disorganised with two trainees on Christmas Eve, manic

I think it was very unfair for two trainee barista,s working together on a Saturday morning, with queues to the door,they became under extreme pressure,management need to look into this.

OK nothing out of the ordinary going on here