The Carpenters Arms in Tonbridge and Malling

I visited with a family last Friday and was incredibly impressed by the staff, despite it being busy they were always helpful. We had one issue with one part of a meal, but it was quickly and efficiently addressed and resolved. The food was excellent and my steak was cooked perfectly, as was the other visitors I came with. Although the cost was quite high, you genuinely get what you pay for - a great atmosphere, tasteful decoration and the quality of food was definitely reflective of the cost. The only thing I would suggest, is that the website has photos of the staff, so they can be thanked by name - but of course only if they have no issue with this, they have a right to privacy like all of us. I've not been to a Michelin restaurant, but I imagine it would be like the Carpenters Arms. Thank you staff, chef(s) and pub manager.

Booked our office lunch again this year after a wonderful lunch last year and weren't disappointed. Highly recommend.

Food was very good. Service was prompt despite their being busy seasonally. Seasonal atmosphere with office lunch parties but not so noisy as to disturb other diners

Tried to confirm my booking , nobody answers the phone. My confirmation seems to have disappeared and everything is automated. What’s happened to the lovely local pub that you could just ring up on the spur of the moment and book a table. Don’t know if I’ve even got a table BECAUSE NOBODY ANSWERS THE PHONE!!!

The pub was lovely and so cosy , the service was first class , food was excellent , we will definitely be eating there again

We both really enjoyed the dinner last night. Haddock and chips with all the trimmings....yum! Really cooked to perfection. The service was excellent, very attentive. The Carpenters generally, in my opinion has really upped it's game. Splendid food and a lovely pub! Definitely worth a visit.

Pleasant ambience, friendly service but we found the food rather bland and flavourless which was a shame because the core ingredients were good quality ... just no panache to the dishes.

Staff were busy behind the bar but I think they needed someone to focus solely on dining service. We were sat at our table and then left - not given menus or offered drinks. Had to go and ask at the bar. I ordered the treacle pork steak with fried egg and bubble & squeak but was given a very over done, dry, pork belly. It was revolting but I was hungry so I ate it. I complained and was told I wouldn’t have to pay. Staff seemed more concerned with putting the Christmas decorations up than serving customers. Won’t be going back to eat but the pib itself has a nice atmosphere and comfy decor so good for a drink.

Good Sunday roast in a nice pub with friendly staff.

great pity that there were so many things unavailable on the menu, and no specials on. Good friendly service.

Fantastic, as always. We are a group who go out running and then return for breakfast. Yesterday, there were 17 of us, for breakfast. We were looked after very well; all orders were delivered quickly and our servers were efficient and good humoured. An excellent and very welcoming place to have breakfast.

We've been coming here for three years now, since we moved to the area. The food is consistently excellent, very nice atmosphere and the service is always good.

Review: My husband and I popped in here on Friday evening for a relaxing glass of wine and possibly dinner after work, and we were so pleased with the experience. The atmosphere was lovely – cozy but lively, and the music was at the perfect volume to still have a conversation. A huge shout-out to Anna, who was working behind the bar that night. I'm quite particular about my red wine, and since my husband doesn’t drink alcohol, it can be tricky finding somewhere that has great quality wine by the glass. Anna was exceptional! She took the time to chat with me about red wines for a good 10 minutes and even let me sample a couple of options to find the right fit. She recommended a Rioja that she clearly loved herself, and I ended up ordering two glasses with dinner – no upselling, just pure enthusiasm for the wine, which was perfect. Overall, it was a fantastic experience, and we’ll definitely be back! Thank you, Anna, and the whole team for a great evening.

Wonderful atmosphere and very pretty outside and inside. Food was great.

Really good restaurant and atmosphere. Great location for breakfast meetings and the staff were brilliant when we visited and

Did the Sundays savers deal as a little night away and absolutely loved it. The food was incredible and the room was really nice. Staff were lovely as well. Would highly recomend the whole exoerience.

They say that they probably serve the best Sunday roast in the world and my dinner companions would agree. All served by charming staff

The meal was excellent and only bettered by the service, thanks to Phoebe for rounding off a great experience!

No lock on the gents toilet for over a week now and the bar! do not put your arms on it you will be sticky or have a dirty shirt

Lovely restaurant with good service, great food and atmosphere.

The food was superb, but I wonder there had been some staff issues. We were there for 2 and a half hours but probably spent an hour waiting for the various courses to arrive. Maybe a waiter or two had called in sick, but it rather took the shine off the experience.

An impromptu lunch with my daughter. Really friendly staff who made us feel so welcome and looked after. The food was amazing, so tasty. Can't wait for our next visit.

My family and I haven’t been to the Carpenters Arms for a while and was recommended the new menu by a family member. We ordered the roast, when it arrived the beef was over cooked and the veg was diced and looked like it was cooked from frozen. My partner had tempura crab burger that was deep fried and looked unappealing. The service was slow they forgot our desserts, therefore we were waiting over 40 mins for these.

What a lovely experience! We've just moved to the area and it almost feels as if we've found a second home in the Carpenter's Arms. Can't wait to return. Such friendly staff, a really beautiful environment, great food, great coffee - what more could you want? And our dog had a lovely time too!

Amazing service on 1/9/24, excellent food. Staff were helpful and informative but not intrusive and allowed us to eat without checking in every 5 min.

Lovely meal and first class service. Thank you Sophie.

Friendly welcome got our party four adults and three children. Kids menu , brunch menu and lunch menu so plenty of choices. Fish cakes were good and the pork sausage were excellent. Service from our Italian waiter was great. We would go again

Stopped at this lovely homely pub to finish off a lovely dog walk after the bank holiday. Really yummy food, very quick service. Thank you to Maddie who was very attentive with us. We can’t wait to come back!

Sammy our waitress was delightful

Food was incredible. Given great seating. Katy was absolutely incredible. Went above and beyond with the service and really made the experience special.

Stumbled across this pub on my dog walk with my parents and the staff were so accommodating particularly the lady behind the bar called Maddie. We ended up staying for food and it was excellent. Will definitely be coming back. Thank you!

Great Sunday lunch. Beef was excellent!

We received poor service here yesterday at lunch time. First off, one of our starters didn’t arrive. It came with the mains, so we sent it back, as it should have come with all the other starters. Next, the roast chicken for 2 people came on just one plate with all the vegetables, yorkshires and roast potatoes. We had to ask for another plate, but when it came out, it was cold and wet from the dishwasher. Had to ask for extra gravy too for the roast. Presentation of the chicken sharer wasnt great. Lastly, someone asked for mustard with their roast beef, but had nearly finished the meal before it arrived. No one asked at the beginningif we wanted any sauces with the mains. Food is good, but service let the experience down. Manager didn’t seem bothered when we complained. However, we received money off our bill. Nice pub and garden, but need better front of house staff.

Breakfast outside on the lovely terrace in glorious weather. The food, as always, delicious. Our server, Will, was extremely friendly and professional despite being very busy.

Absolutely lovely place for dinner on a Friday evening. I had the fish cake which was delicious but the chefs recommendation of crab burger for my partner was a bit dry and heavy on the batter. Service was great thought and the staff were really friendly and helpful, especially Hannah! We will definitely be back!

Our lovely server, Hannah, was so attentive and friendly. We had such a lovely evening :)

Fantastic food and ambience. Thanks to the wonderful Hannah with her excellent service!

Been here twice and this was my second time. Came back because my first experience was positive. Overall the place works well, ok staff and decent food. Shout out to the chef as everything I ate was great. The rooms are spacious and well served with all you need. Could do with some music or radio at breakfast as it was too quiet and people were whispering, create an atmosphere. They have the best sourdough bread. Two no things stood out for me on this 3 night stay. Sophie the waitress/bar tender etc. Sophie’s non- technical skills are simply amazing. Her situation awareness was second to none, it seemed at times like she had eyes in the back of her head. She covered up others mistakes amazingly well so much so that the customer may not of even realised. On countless occasions across my 3 night stay she did this. Body language, not rushing, smiling, pausing and distancing, trust me she has it all. Local higher end restaurants, hotels or even private exclusive places you would do well to observe Sophie, she has it all. My second key observation. The place on one evening was busy as it was a quiz evening. That’s great and says a lot. So I go to the restaurant area and order. As I do this a group of 3 arrive unaccompanied to a table near me. One of the 3 was in a wheelchair and disabled. The 3 sit down and order drinks. Before I carry on just think how difficult just achieving that is. So the 3 settle and a few minutes pass. Then a group of 4 arrive and get escorted to the table that the group of 3 are now settled at. So we have a stand off. After some uncomfortable moments for all the worst happens. The group of 3 people which includes the wheelchair customer are requested to relocate. Wrong, wrong and wrong. So the management got it wrong, those 4 that arrive (all able bodied got it wrong) as they became bystanders to this and didn’t intervene (shameful) and the system got everyone wrong. Ok, this was a moment and doesn’t reflect my overall experience but guys (management) handle this stuff better as it matters more than your quality of the soap as this is a people issue. So awesome praise to Sophie and management up your game with your people thinking.

Sammy was very attentive and friendly. We had a lovely dining experience, and can’t wait to come back.

Had a wonderful meal this evening, great food as ever and excellent service from Hannah. Will be back!

Elloise was allocated to our table, very pleasant and attentive to our needs. Had a very nice evening

Service from Izzy was outstanding. Really welcoming, spoke us through the menu and helped wherever she could.

Great service from the amazing Izzy

Lovely relaxing evening. Food was great and friendly staff especially Elloise :)

Really loved our first visit to the Carpenters Arms. Excellent food despite a slight misunderstanding about our order. Will was so nice. He’s a real credit to the pub. Friendly, respectful but also funny. Such a nice guy who gave us a lovely welcome and explained the menu jovially. When next in the area we will be back!!

Poor management and awful waiter; Antonio. I was at a birthday dinner with my friends and I had one of the most awful dinners in terms of service, from our dedicated server. We were seated by what seemed like a flamboyant Italian server, pleasant and seated us. At first it all seemed fine, but it very quickly went downhill. We were not allocated to our correct table as the table was dirty and hadn't been cleared by the section the waiter was looking after. After 20 minutes we ended up getting a drinks and starters order. We ordered some bread, and all that came out was bread and butter, forget the plates or cutlery. We didn't see Antonio again after our 'starter' was served. Subsequent to that and after a lack of care, going in and out of the restaurant to ask for cutlery and drinks, Pheobe was there, and we were instantly relieved. She was attentive, apologetic and obviously over worked due to a lack of work on others parts. This mis-management was clear to us. The waiter who had been assigned to our section was; absent, rude, non-attentive, sarcastic, and ultimately didn't care; about service, his job, or his colleagues. Your staff is a reflection of your establishment, and if it were based on him, we would never return. Management need to have more visibility on how their day-to-day establishment is run. Pheobe was the hero of our night, she was everything he failed to be. I couldn't recommend her highly enough. The assistant manager on duty was helpful, and after some conversation she was amenable to amending the bill accordingly, but I did not have the confidence that the matter would go further. Your place is as only good as your staff; and Pheobe was excellent, especially based on the limited support and pay available to her.

Have been coming to the Carpenters Arms for years and recently dined in one of the outdoor pods and was shocked at the lack of service. We had no cutlery or plates, I had to go into the restaurant twice to ask for them and ended up waiting inside until somebody could give me them. The Italian man who sat us at our table at the beginning did not offer us drinks, bring the cutlery or even come over to check we were ok once he had taken our order. Yet we could see him strolling around empty tables like a spare part. When we asked him for some condiments he said “I am busy” to which a lovely girl named Phoebe went and got them, along with our drinks. We expressed how disappointed we were and she got the manager for us who apologised to say that they had been short staffed. This does not warrant the rudeness and lack of service we experienced from the Italian waiter. Will not be returning until we are confident the service and overall experience has improved as the Carpenters Arms was once a great place we dined at regularly and it has significantly gone downhill.

Went for dinner with friends last night to celebrate a couple of birthdays. It is one of our usual ‘go to’ pub restaurants and we have been a lot over the years. Feel very disappointed with how downhill it has gone. Upon arrival we were brought out to a dirty hut as to which we were then moved on to another one which still was not set up. We had especially booked a hut for private dining. Once our hut was cleaned it was not set up with cutlery etc - so when it came to eating our starters we had asked for side plates which were never delivered so we ate off of napkins. Also one of us had to go in and get cutlery ourselves after asking a few times. The waiter serving us had a very poor and rude attitude - he started off very jokey and then became very rude and unattentive. When we asked for sauces he replied with ‘I’m busy’ which was unacceptable. He never checked in on us or asked for further drinks etc. There was a wonderful young waitress, think her name was Phoebe. She recognised our table and went above and beyond for us. She was running around after her own tables inside and shouldn’t have had the extra load on her shoulders. We were very impressed with her service however and I do hope this is recognised on her behalf. She made sure we had drinks and sauces and even had a general chat with us - extremely friendly and brilliant at her job! We spoke to the manager who was apologetic which we appreciate - also made us aware they were understaffed which we understood. But regardless of this - the waiters service should never had been as poor as it was. It will give the pub a bad name and reputation. The manager did reimburse our drinks as compensation which we appreciated. I just hope that his attitude to his job changes or he is spoken to about this - otherwise you may find further unhappy customers going forwards. Sadly I don’t think we will be returning anytime soon.

My friends and I booked a garden pod for a friends birthday, on arrival we were shown out to our table which was covered in food and plates from the previous person, so we were moved to another pod, and had to wait whilst that pod which was also dirty was cleaned so that we could sit down. The service from our waiter was extremely poor, we ordered bread and starters which were brought out but with no cutlery or plates. We had to request these twice without ever getting them so in the end we ate our starters of off NAPKINS until my friend finally went in and got cutlery herself! We weren’t checked on by the waiter, and literally forgotten about. We had to chase the basics like drinks, cutlery etc. The only positive was when a waitress (Phoebe) took over, who was already running around like a headless chicken inside serving other tables that our service improved. She was brilliant and worth her weight in gold. We did ask to speak to the manager about the service we received and we were compensated for this, which was appreciated as the service definitely dampened the mood of what should have been a great nice with friends. We were told there were staff shortages which we appreciate however the restaurant was far from busy and you had the staff - it just some clearly pull their weight more than others. This did used to be a great restaurant that my friends and I have attended numerous times over the years, however sadly I don’t think we will be returning.

Had avery enjoyable meal with family.

So I stayed overnight due to working in the area. When I got to my room I was unable to gain access to the WIFI on my work laptop so I was unable to complete my work for the day. But to top things off went to the restaurant for some dinner ordered the burger. Luckily for me I cut the burger open took a couple of bites to then see something fall from my burger. To my horror it was a worm!!! The female waitress was very apologetic but a live creature in my food…. And I was still charge full price

A really good meal and a brilliant atmosphere. I went with 2 mates not seen for over 40 years and Service was brilliant Food was excellent Price was good for what we got.

This place is very nicely decorated and you can see a lot of thought has been put into this. Food is very nice and we stayed over one night in one of their very nice rooms. The only downfall was when we went for dinner we were seated in one section that was empty and had been sitting waiting for someone to take our order of which I had to go and get them to come round, seemed that the person who showed us to our table had not told the restaurant staff we were there. All was good after that so not too much to grumble about. Breakfast was very nice and service spot on. We are planning on returning as it’s a hidden gem

Served by Phoebe, super friendly and helpful! Very lovely young lady. Will return soon!

We were very disappointed. Service was very slow although the staff were very polite, but we waited an hour & half before our starters came! The food was average but very expensive & the service charge extortionate! We used to frequent a lot before it was taken over & loved the menu, but we will not rush back again in a hurry.

Lovely evening. Our server Phoebe was very kind making sure we were happy. No complaints. The atmosphere could not have been better. They also have a quiz night, we didnt joint this time but will hopefully be back.

Phoebe was a very attentive waitress, great food and lovely place to go

Barman Will extremely friendly, good service & took a good photo of our group for our memories

Hannah was our server and was very welcoming and accommodating with our menu choices!

Great food and drinks. Great service from Will, who was our waiter for the evening. Thankyou!!

We had chosen The Carpenters Arms to celebrate three July birthdays. Our son is to be 50 on the 30th, my daughter was 48 on the 1st and her husband will be 49 on the 11th. 14 of us arrived for Sunday dinner. Situated along a country lane with beautiful farmland backing on to the parking area, the pub is certainly well situated. With its floral arrangements, lights and decor it looks inviting. We were shown to our table and thereafter looked after by Antonio, our waiter. He was superb, with a charming manner and courteous politeness. To satisfy the needs of everyone, the ages ranged from 77 to 3 was no mean feat. And he even had time for the dog we had brought along. The menu was wide ranging and well described: Sunday roast was a particular favourite and the sharing plate for two was envied by many. The two youngest grandchildren enjoyed burger and chips and fish and chips. My daughter had phoned beforehand to say that the three year old had a number of food allegies: that was no problem for the chef. Nothing was too much trouble for Antonio. One guest requested additional gravy, another additional carrots: both were brought to the table. The dessert menu again satisfied the needs of all; crumbles, ice cream, sorbet, sticky toffee pudding were enjoyed. We had taken along two birthday cakes, left them with Antonio at the start of the meal, and on cue they were brought out after the dessert, candles lit and Happy Birthdays sung. It had been a lovely occasion, aided by the ambience, the staff, the food and wine. We did not feel rushed at all: we marvelled at the way 14 different meals appeared at the same time and we were grateful to the staff, particularly Antonio for his care and attention. We would certainly return again!

Came for a lovely Sunday roast and it was amazing as always. Staff are friendly as well and helpful. Our sever Elloise was very professional and also very kind and friendly and made our experience more enjoyable, thank you 😊 and we will be back again soon.

Lovely meal and Izzy was a fabulous server today, very attentive. Thank you

We had a 70th Birthday celebration for my husband at The Carpenters Arms. The staff were absolutely amazing, right from discussions about what was required, to placing the food orders in advance and the actual service on the day. The food was very good on the whole (only 1 mains dish was very small so disappointing). The organisation prior to the day was very good and on the day it was exceptional. What a great team. They allocated a separate space for our celebration and even gave us the space next to it, so we could have pre-lunch drinks and mingle. Suggestions were made about welcome drinks and this worked so well on the day. It was like a private party. Nothing was too much trouble on the day. A special mention to Sam and Ruthie who helped with the organisation and planning for the day. They were so helpful, making suggestions and reassuring us that nothing was too much trouble. We were able to pre-order using an electronic system, which made it much easier to organise. Thanks to Sam for all your help before the day 🤗 On the day, Ruthie was great with the preparations beforehand. Thank you Ruthie 🤗 A very special mention must go to Will Cooke too. Will was our server on the day and what an amazing service! He was brilliant from the start. He was happy, charming, great with people, looked after us incredibly well, very attentive, service was great and everyone loved him. Will even took a video of when the birthday cake was brought in and emailed it to us. He treated us so well and made the day so personal. As my husband says, he’s a “Top Man”. You couldn't possibly do anymore Will 🌟 If you get Will as your server on the day, you’ll be very lucky.

Lovely meal for a family get together, super food, good service and great atmosphere. Love the decor and the thought gone into accessories.

Friendly pub with good food, helpful staff and easy parking. Have also stopped here for a drink mid walk, always a warm welcome

Lovely meal and great recommendations on the food from Will and the service was brilliant. Would recommend to anyone wanting a great meal at a reasonable price

Wonderful seevice and enjoyable food. Great attentiveness from Hannah our server

Hannah was an amazing host and waitress. She was very attentive. Hannahs customerservice skills is definitelywhat is requiredfor this type of business. Hannah checked that the food was what we asked for and came back to check everything was OK. Would definitely recommend being served by Hannah. A credit to the business. I had the pork and fennel sausages. Would definitely recommend this dish.

Booked an external cabin for 8 people for a birthday . Firstly . We have spoken very highly of this place to many friends & our last visit for breakfast was lovely . But this dinner for 8 was quite poor . Service when we finally got served was extremely slow . Nobody at our table ordered wine yet the wine glasses stayed on the table the whole meal . The heater & lighting to our cabin did not work …so we asked to move cabins . ( heater still did not work but the lighting was ok . we had to go in to ask for more drinks as we were bored waiting & our empty glass were not removed . The staff seemed to be completely forgetting we were outside . Can’t fault the food . Just they need to up there game a bit . Unfortunately we would not recommend eating or booking an external cabin . Our waitress was quite young & it may of been her first night . But not once did anyone mention this to us & nobody said sorry for the long delays . Unfortunately Poor

Had a birthday celebration with 3 girlfriends on Thursday 27 June. I had to bring my dog as she has to have medication in the early evening. The pub is very dog friendly inside and outside. The food was delicious: we had fish cake with poached egg, shepherds pie and calves liver and bacon with root vegetables and cabbage. The calves liver was amazing. One of us had buttermilk panna cotta which was very good. Our waitress was excellent. Thanks for a lovely evening

The waiter was Pheobe Really friendly, gave recommendations, asked if we needed any help which was helpful. Would come again 10/10

Really friendly the waiter phoebe was really helpfull

Rather restricted menu but each dish was excellent

Thank you to Pheobe for being fab. Very well looked after and food was delicious.

Went recently for a friend's birthday who had booked one of the outdoor huts. Upon arrival we were told there was no power to the hut so the lights, heaters & call button would not work. Given this was at the point the June weather hadn't been the best, I think this is something they should have warned about in advance, given this was an evening booking where it would get dark and chilly during the course of our meal. As the evening went on it got pretty dark, with only one candle to give us light. I'm sure we could have moved inside, but once an hour in & settled with food & drinks all over the table, it seemed a faff. To make matters worse, about 10min before we left, another member of staff realised the garden lights could be switched on, which provided quite a bit of light, and also showed that the other two huts did have power so we could have sat in there! Even the garden lights would have been nice enough! In terms of food, there were quite a few things missing from the menu which was frustrating. I had the special crab burger which was really nice. Everyone else seemed happy their mains. One ordered brandy butter ice cream which clearly had been in the freezer quite a while! 50% of the desserts not available. The saving grace was our server Will who was absolutely fantastic! He was cheerful, friendly, honest and very attentive! Constantly coming to check if we needed anything (we were the only ones in the garden & I've had it before where you get a bit forgotten) and nothing was too much trouble. He was very apologetic for the power situation & missing menu items; none of which was his fault. So thank you Will, all the stars are for you and the ones taken off were not your fault!

The meal was most enjoyable - the food was excellent and the service friendly and efficient. My son's Japanese in-laws have been before and were again impressed by the experience - your fish and chips greatly appreciated.

Visited on fathers day... The food was poor 1)Avocado on sourdough bread and poached eggs; sourdough bread was burnt and no avocado still charged full price. 2)Sausage sandwich, no butter, just bread and sausage. Arrival at 0945 and waited over 40mins for drinks. Finally left at 1145am due to waiting for food and drinks I do agree it was busy but if I wasn't with my father I would of asked for the bill to be reviewed and the service charge taken off as I wasn't happy but I didn't make a fuss. Won't be going back

Fab restaurant, lovely food and great service

Popped in for a early supper, and was delighted with the crab burger, full of flavour hope it's on the menu for a little while as I will certainly be ordering it again.

Loved it apart from couldn't get caesar salad on that day 9

A second visit within 12 months, as the location is a good midway-point for cousins' reunion. Service was very slow, somewhat disorganised and lacked attention to clients, even getting someone to order. Food was good, but staff require better training.

Bit disappointed if I’m honest. Visited here a few weeks ago with a friend and it was incredible, so booked a table for 6 people yesterday. Admittedly it was very busy, but service was slow. Roast potatoes were awful, really hard and apple crumble had apple skin left on, so not pleasant. Staff were lovely, but won’t be booking again sadly

Waited 10 minutes to be served at the bae despite being the only one there due to lack of staff

Busy bank holiday, food was great and service from Will was fab. They were kind enough to give us a free drink for a long wait for food- which we felt wasn't long! So that was kind of them and much appreciated.

Service was very slow from start to finish took 20 minutes to even take a drinks order , sat around for over hour before first food order arrived. Starter was nice sausage roll but £5.50 for an inch of sausage roll cold could have been better. Main ham egg and chips was nice. Service massive let down , slow even to get a drink we was waiting least 20 minutes for it to arrive. Used to great couple years ago not sure what’s happened

Superb service by Will thank you so much fantastic waiter made our visit !!!

Will & Phoebe looked after us very nicely. The pub is beautiful and we really enjoyed our wild rice salads. My friend loved his fish cake too. The shared artisan bread starter came with leek oil, which we'd never had before, but had a unique and wonderful flavour. Recommend trying it.

enjoyed our visit. service seemed a little slow & we wondered at times if anyone would come. think it was maybe a bit early & staff not up to speed. but all nice & friendly. food was good, but would have liked a few more chips. environment is really great & feels upmarket. our party, we split the food bill & was 28.50 a head. i would come again with my wife rather than a party. oh yeah, didn't seem to be much of a vegetarian selection.

Lovely food, decor and great staff. Our waiter Will is awesome and a credit to the restaurant.

Nice, dog friendly pub with attractive outside seating area and pleasant staff, but food was totally unacceptable especially for the price and this is the only place I've been to in a very long time where they didn't come back to ask if our food was alright, even though it was not very busy at all. Had they have done, I would of told them my wife's roast beef was very dry and tough and had a lot of inedible gristle, potatoes were really overcooked, dry and hard, Yorkshire pudding was not really edible as it had the qualities of baked cardboard. My dish should have come with crispy leeks, but I'm sure they were missing, otherwise, sausages and bubble and squeak were ok. If they had of come to check on us and offered us a refund I would not of put this review up and given the place another try. As it stands, I won't be back and cannot recommend anyone spend £22 on a poor quality dried-up roast dinner.

We waited 20 minutes to be seated after our allocated booking time. Despite the bar staff acknowledging us and saying they’ll be one minute we were forgotten about despite chasing. At this time the bar / restaurant was not busy. We finally seated, and the waiter could not have been more rude if he tried. Our drinks of coke and water took > 20 minutes to arrive. Upon questioning the waiter (we had a thirsty toddler with us) he decided it would be acceptable to walk me to the bar and say ‘look we have to prepare drinks’…the bar was empty and no one was preparing anything. When the food came, it was cold, the Yorkshire puddings clearly had been sitting out all day. The food was hardly edible. If we didn’t have a small child we would have left before the food came. The waiter was continuously rude, the place seemed really badly run which is unfortunate as we have been many times before. This was the first time I’ve ever asked for the discretionary service charge to be taken off a bill, when I did the waiter snatched the bill and stormed off. When leaving the restaurant we was met with other very dissatisfied customers not only with the food but service too, We tried to give feedback personally, but this was met with shrug of shoulders and no response. Was a shambles from start to finish - would not recommend

Always good here, bit disappointed run out of the lovely fish cakes.

Been going here for years, but noticeably worse since the change of ownership - now part of a chain and it shows. Very slow service, no personality in the staff (the lady all in black i don't think she smiled at all) Had the Sunday Roast - none of us on our table, nor the adjoining tables ate more than a bite of the Yorkshires, the roast potatoes were dry (almost as if they were reheated from a previous service) One two different occasions we had to chase up our drinks, the pub wasn't exactly busy and we had a 12:15 table so its not like they had had a hard long service. Neither time was there an apology and on the 2nds time the only comment from the non-smiling waitress was "were very buisy". Ive seen that place stuffed to the rafters before and never obce had an issue with the service. Struck me that there were only three staff doing a lot of running around, whereas in the past there were a lot more - i guess its a way to make more profit. Talking of profits - they dont warn you, its hidden in the small print - that tables of 4 or more get a discretionary 12.5% service charge. I should have asked for this to be removed, my mistake, as the service was never worht the £20 they charged me. We have been going for years, my parents live nearby - i guess we will have to find a new local restaurant as this was very disappointing. They asked me to write this review so i thoight it was only right i was honest - i could easily have written "average" and given it 4 stars, but that kinda removes the point of a review as it would have be untrue.

Beautiful pub in a beautiful area had a great experience yesterday evening staff were very friendly and helpful. The food was wonderful.

Very good attentive service. Quality and servings of food - excellent. Reasonable price good value for money. Service charge shown on the bill but not clear enough on menu

First time diners here for Sunday Lunch. Will definitely be back & recommend to others.

Food & service was excellent, a lovely afternoon, Thank you so much Paula for looking after our table. Will be back again!

An excellent meal with friendly and helpful service from Phoebe

Prompt and efficient service by Tom. Food was fine. Nice ambience in the restaurant. Not packed, which was to be expected at 6.30.