The Carclaze in Cornwall, Isles of Scilly

Fantastic food as always ! Unfortunately service was very slow . Waited three quarters of an hour for a drink to be brought to the table didn’t have time to cut the cake let alone eat it as it took so long to come out which was a real shame as it was a celebration meal . The young lad serving our table was absolutely brilliant though polite happy bubbly lad five stars for him !!

Good service, staff very helpful, food cooked and presented well, Tegan particularly good. Would highly recommend.

Poor service, waitress was rude. Ordered drinks then told closing in 10 mins!!

Very busy, long wait (almost an hour) for food with no explanation or apology. I feel we should have been told at the time of ordering that there was a significant wait for food, again an update from the waiting staff wouldn't have gone amiss during the long wait. We won't rush to visit again

Damen served us and was an incredible waiter! Despite being extremely busy, he was attentive, friendly and caring. You can tell he loves his job! Best service I have ever had anywhere. Carglaze are lucky to have him.

It was shut by 10pm, not 11pm - which was disappointing and different to the advertised hours.

Short staffed, slow to restock food for buffet style breakfast. However the food which we did have was of good quality. Unfortunately I don’t think the price justified the quantity of food we received or the service we experienced. Facilities not adequate for quantity of people, I.e. one two slice toaster with multiple people queuing.

I Went to eat there last night with the family the food was amazing and at good price the service was brilliant all round good experience.

My daughter and I came for the breakfast, sadly was left very disappointed, paid £22 for 2 pancakes, 3 mushrooms and a glass of orange juice, 2 sausages, tomato, black pudding and a couple mushrooms. This might I add was cold, we was told more food was coming yet nothing appeared, there was no hot drinks available, which was very disappointing. We are locals, but we will not be coming back.

Service was really bad waited 15 minutes to be seated 30 minutes before we got a drink & waited q hour for food that was warm had pie & mash no gravy had smoothed chicken came without salad chips were warm won't be going back there again

Pub is tired and understaffed Lady next to me cleaned her own table !!! Staff friendly enough, but Pub needs an urgent deep clean and refurbishment.

If you want to book here expect to have up to an hour wait! Booked for Sunday lunch today at 1:30 to be told after being shown to our table that there is a 45 minute wait! With no apology

Realy going down hill such a shame

Had a coffee had to wait half hour for a teaspoon and a sugar because there was not any meal was ok small portions Nouthing special dirty cups plates all over the bar the ladies toilets omg 😨 absolutely disgusting all of them honestly think it’s time this place was closed down gets worse !

Absolutely appalling experience. Average food not bur cheap and cheerful however entire experience spoiled by rude and arrogant manager who lost out dessert ticket , questioned our offer voucher , made me pay the wrong bill then rather than let me pay the whole £7 difference forced me to wait whilst he demonstrated complete ineptitude at working his till . When he refused me paying the extra as it was " company policy " I eventually attempted to leave only to be told he would call the police . "Wow " I have since made a serious complaint which also has yet to be dealt with. I live locally and all I can say to people in the st austell area is " Do Not go to the Carclaze " go anywhere else.

Food was tasty and good portion but service was awful Waited over an hour for food with no explanation or apology. Staff were miserable. Shame cause used to be really nice. Won't be coming again.

My son my friend and I visited on 11th February 2025. Im disabled abd the disabled toilet had no working tap. The food was ok, but the service was awful. No-one came to take our order,we had to see a staff member to take it. We were waiting over 30 minutes for the pudding,and was told there was only 1 chef on. I had to go upstairs for the toilet as they had taps. One toilet cubacule wouldnt lock abd the other 3 were filthy. I will never go there again. Disgusting.

The staff were nice, the place was clean. The food was awful and under cooked or cold. The manager probed the food and agreed it was not up to standard. Full refund on food and drinks. That was our evening meal... Our breakfast (we stayed in Premier inn and booked it with our stay) was also not up to standard with the hot plates so hot the fat/oil the mushrooms were in was bubbling and the black pudding was stuck to the bottom of the tray. When we arrived there was only 1 front of house staff on and the poor lad looked rushed off his feet. As we ate our food (crumpets) another guest ended up having to knock on the kitchen door for help with his breakfast which he promptly got told off for. He'd been waiting a good 10 minutes for any staff to attend to him. After the disappointing food we cancelled the rest of our breakfasts which we had booked with Premier inn. THIS IS NO REFLECTION ON PREMIER INN, THEYVE BEEN AMAZING WITH US.

Stayed at the hotel next door for few months was ace at that time this visit was very quick didn't look like it had changed

What a shame, we waited 10 mi ites to be seated, waited another 20 for a dri k and menus, after an hour we were told run out of roasts, Ihad to ask, they would be at least another 20mins, fairplay gave us a free drink to apologise, roast arrived, parsnips not cooked, Yorkshire not cooked, roast potatoes like mash, very disappointed, waitress was lovely, gave us a free pudding....they reduced the bill substantially to apologise, all in all over 2 hours for a roast, staff very busy, lovely people, but food awful, such a shame

Arrived around 17:45 today to an empty bar and stood in the door way where it said "wait to be seated" for over 10 minutes. One guy walked through the bar area but completely ignored us then disappeared.. we looked around for another staff member but there were none! Eventually caught that's guys attention when he walked back through and was told to sit wherever up one end of the restaurant. I went to the bar to order but the Sunday roast had stopped! Which i thought was early, but oh well, i picked something else. When I went to grab cutlery there weren't any and the trays were empty, the barman got some and put them in the trays. Sat down and waited for my food, when it arrived some cheese was hanging off the plate but on the guys hand and he left if on there for me to eat (i didnt). The food was underwhelming to put it politely, the food didn't taste nice at all.. But the worst part was that my chicken was pink! I left the whole breast disected on the plate, not once were we asked if the food was okay and I couldn't find someone to complain! £15 pound i paid to eat some lettuce and a small amount of chips.. there were only two other tables eating in the entire place so I cannot think why it was so bad considering they weren't busy. Honestly the worst meal I have had, wouldn't go back, ever! I have pictures but no option to attach.

Unpretentious pub restaurant with tasty dishes and a good range of drinks.

Visited The Carclaze tonight, 4/1/25 We were severed tonight by Laura C who was friendly and polite Laura did check backs throughout the meal and desserts to ensure everything was ok The meals were smothered chicken, lasagne followed by sticky toffee pudding, triple chocolate brownie, caramel apple Betty and fruit salad The meals and deserts were excellent and we would definitely recommend The Carclaze This was our 1st to The Carclaze and we will definitely be returning

Had a nice meal, food decent as usual. Service better than usual, chap called Nate made sure we had a nice time. We'll be back.

Nate just made our day amazing food Service was amazing will be back

The moment we got there to the moment we left was 2hrs 40 minutes 2 course meals for 3 children and 5 adults the whole thing was a complete waste of time it was a complete devastating very rare we all go out as a family because of work and some of the food my children did not eat at the price of £213 it brought us to tears because of this the only best bit was the desert iam absolutely devastated I would never go there again i would reather go to weather spoons at least I know you get what you get and i would of paid more than half the price the food portions we absolutely not worth eating as they were small iam now home to feed the kids because they are hungry....

We had a fantastic time here, the food was delicious and the atmosphere was lovely, but the best part was our server Nate who was the most delightful and entertaining server ever.

We recently went there for a Christmas dinner. There was 3 adults and a 2 year old, gotta say the service was pretty good and u have to give em credit as the place was quite busy. Was reasonably priced if not cheaper than other places we looked at. We have never been out for Christmas dinner before so this was a bit of an experiment for us. The food was spot on so overall we were very happy with our experience.

Staff are so friendly and food is brilliant had a 7oz gammon steak 🥩 with chips etc couldn't fault best gammon steak I've had for years

Came from out of town and our server Nate made us feel so welcome. Great attitude and great food! Will definitely be coming back

Nate looked after us for our last minute family get together. It was obvious that they were short of staff but they managed to deal with us in a very professional way. The food was nice and plenty of it. Would go back again.

Enjoyable lunch made extra special by Nate, absolute joy with his repertoire, would come back again just for Nate, could do with more like him 👍🏻

Had our Christmas dinner here yesterday, I must say it was wonderful, starters great , main course of all three meats and all the trimmings was very nice, hot and tasty and plenty of it , dessert equally as lovely, but above all that the service was fantastic, you guys have nailed the meaning of hospitality, thank you all for a great Christmas experience x

Terrible service, over priced food. Cold food. Haven’t ever had a good experience coming to this pub.

Food quality much improved on a few years ago. Servers were lovely.

Stayed at the Premier Inn next door for two nights and had breakfast here twice, first day (Sunday) the breakfast was brilliant, hot fresh food and great service. Children got given coloring and puzzle sheets for the children. Monday was not so good, coffee machines (yes both of them) were broken, different staff on and the service wasn't so sharp, no extra touches for the children, food okay but better yesterday. Overall, it's a good place to go but could be better at times, like it was on the Sunday.

Thoroughly enjoyed the food, atmosphere and our server Nate was simply amazing.

Jordan snd Sarah have made our dining experience absolutely amazing, well done ,service with a smile and so polite.

Jordan and Sara was amazing very helpful kept asking if everything is service with a smile

Probably the worst Sunday roast in St. Austell Visited with my family today, after an almost hour long wait for our food, bellies hungry, we received what can only be described as a bland soggy mess - chef needs to be fired! Two family members had the vegan roast (same price as the normal one) and got half the food - the beef for the full roast was overcooked, the gravy was watery, and the roast potato’s, soggy! Not worth a tenth of the price paid. Avoid at all costs!

Had an absolutely wonderful time with the family and the food was great, wanted to say our server Nate really went above and beyond with making sure we had a great time and a great laugh also, THANK YOU NATE xxx will definitely come again everything was just what we needed

Very helpful, polite and friendly staff that noticed sauces were forgotten very quickly without the need to even mention it ourselves, they just discreetly grabbed the sachets for the table. Very open space, easy to order as they come to the table, food was brought over quickly and I'd say it was pretty standard pub meal food. Overall happy experience.

Lovely place with really tasty food and reasonable prices, just a bit of wrong information given to my guest about available food but that was rectified shortly after to a satisfactory conclusion, so I would definitely eat there again.

We were greeted with a warm welcome from Nate who then attended to serving our table. The group was part of a local day centre for adults with learning difficulties and Nate was fantastic! The pub was extremely busy for a Monday lunchtime and only 2 people in the kitchen and 2 on the floor, but they did a brilliant job. We all ate off the 2 for £11.99 menu, which is an absolute bargain and good portion size, quality and quantity for a £6.00 meal each! Nate was extremely helpful when it came to paying as everyone paid separately. Our day centre will definitely be back.

Turned up at 6.30pm. Just me and my wife last night (29/11/2024). Only to be greeted by a very rude member of staff that took exception to the fact we hadn't booked. Despite the website saying no booking was required. He even had the nerve to say"its Friday night you know ". He claimed the pub was fully booked, but the restaurant didn't look particularly busy. Horrified by his attitude we turned away and went elsewhere. As someone who visits St Austell on business regularly I would never set foot I that pub again let alone recommended it to a friend. There's no excuse for rudeness.

Breakfast is absolutely awful And day menu is trash the microwave must be working over time..... the Germans are no longer flying overhead do better

Not great, scruffy person in jeans showed us too table, ordered potato dippers which came lukewarm and anaemic looking. Hubby had burger and about 10 chips. Tried to use blue light card for discount as that is advertised online, wouldn't accept as said needed app???? Won't be rushing back.

Great venue for a meeting, friendly staff. Will visit again with the family

According to Google, this place closes at 22:30 on Sundays. Went in at 21:00 and told bar was shut.

I live locally and have used this pub frequently. Over the last few months I have found the service has really gone downhill. I can’t blame the staff as they have always been polite and helpful, they just haven’t got enough staff to cover. My first experience was in September in the evening going out with friends. We put in our order and had to wait for at least 15 minutes to get our drinks. The waiter came around for our order at least twice and on both occasions we asked where were our drinks. On another occasion my husband and I had a very similar experience. Then again on another occasion the same thing, this time I ordered another drink as they serves the meal to ensure I would get one to have with my meal. The last straw was another visit late afternoon where we called in asked for a table for two and were told to go into the snug area as there wasn’t any staff available for the restaurant. I was quite happy to do this. We were given the various menus and went to find a seat. The tables were still uncleared from previous customers, so I went to get some drinks and asked if we could have our table cleared and cleaned. Again the we are short staffed excuse came in. My husband went to order the meals we had chosen and was told they couldn’t provide them as they weren’t available. Needless to say we had our drinks and left. Even though this pub is very local to me I shall not be going there again. The service is just appalling. We were going to book the Christmas lunch there, but that is now a definite no no..

The outside is undergoing a lot of work at the moment however inside is reasonable and there is a fair range of food on the menu Sunday morning breakfast is very popular and very busy so it's best to book It's popular with families with younger children If it is busy there can be a wait which isn't always convinient so if you are on a timetable it's best to book Staff are pleasant there are toilets but they are upstairs ,there may be others but these are the only ones I've ever seen On a nice evening it's quite pleasant to sit outside , when the work has finished .Visited twice recently The work has finished The dinning areas have been redecorated and new flooring laid Visited again the other day after not going for a while following a couple of disappointing visits The staff seem to have changed and there are more of them We had booked luckily as it was busy Meals were ok But as it was busy ( 5/15) we did have a wait Visited again last night All staff very friendly Although there weren't many of them and it was very busy We did have a while to wait but the food was hot well presented for what we had and arrived so we could all eat together Staff checked we had everything we needed but didn't over fuss Took our plates away promptly so we weren't sitting looking at them for ages and bought menus back for dessert which was served in good time A much better experience this time than the past one Glad we took the chance and went

Festive menu. Friendly person serving. Pate and prawn cocktail very tasty. Main turkey the sprouts were hardly cooked but overall not to bad. Very quiet hardly many there, clean and tidy

We came for dinner during a stay at the Premier Inn next door. The options for food and quality of food were excellent, but the service made the meal! Nate was incredibly attentive and his passion for hospitality was clear. His friendly attitude and enthusiasm were refreshing :)

Came here for lunch. Welcomed by Nate, and he couldn’t do enough for us and kept us entertained. Food was good and the service prompt. A very pleasant dining experience and we will return here again.

Took 40 mins to get drinks 3 out of 7 were wrong. Regular coke not diet as ordered. Food showed up and was very tasty but the portion of chips were mean and when mentioned to waitress she said that's that. So we ordered some more side chips which were coming out soon but never showed up. We then decided enough was enough and didn't bother with desserts. Mentioned all this when paying but felt it fell on deaf ears. Shame as we were regulars will think again before we return.

So where do I start ? We were firstly sat next to another couple wuen the entire restaurant was empty . Least spread your customers around We ordered food and drink and the drinks came swiftly Then the food arrived Fish and chips eity mushy peas Buttered jacket potatoes and cheese The lady said oh your mixed grill will be in a minute . What mixed grill ?? However : Mushy peas : not warm at all that I’d expect . To quote fletcher it was lukewarm Fish : if this was the film it would be grease 3. When I slit open the fish the grease was oozing through the fish . Even my wife commented on this . Consequently I didn’t eat the batter hoping not to be ill . The inside of fish was nice . The chips weren’t hot at all . Buttered jacked potato and cheese Not buttered …… Finished our food , paid and left disappointed. Next day we went to garden centre. We’d been to this particular restaurant and it was clear it had gone down hill .

It was a very busy Friday evening with a large party bring catered for, but both Lisa and Jacob looked after us with a personal smiley service nonetheless. Lisa took the time to explain what was happening and made sure we were advised about the menu options. The food was very good quality for the price so would definitely recommend a visit for a value for money meal.

I had a lovely time! Actually the 5 of us did! We were out for a celebration lunch, my birthday 🎂 We were served by a very polite, fun & very efficient young man. I am useless with names, but he used to live in Spain 😉 Also, a lovely new lady that was being trained, she was lovely and I hope she is doing well. We had 2 courses & a few drinks. It was quiet being lunch time, hence only 4 stars for atmosphere. It was very quiet, until we arrived! 😂 But it was just what we wanted & needed. I'd recommend you give it a try. If you dont find it great one day, Please don't be put off, try again. Different times, change over, different staff, can all make a massive difference. In time you'll know the best times to go! We went back 2 days later in the evening with other family members. It was great! Well done The Carclaze team & supervisor! Or manager

We live locally and this our local and we visit regularly. Despite being obviously understaffed, we were served quickly, we had the mixed grill and sirloin steak, everything was cooked perfectly.

My friend and I ordered a club sandwich, mid afternoon on 4th November, it was the tastiest club sandwich I have ever eaten, the egg was cooked to perfection and the rest of the filling was just as good. Well done Curt in the Kitchen.

Absolutely perfect atmosphere at 2pm quiet and polite perfect service. Food was great, and table and glasses etc were all spotless. Great value for money and Sarah and Jacob were perfect thankyou guys!

Great family friendly service, great venue welcoming and great atmosphere, loved the self serve breakfasts, nothing too much trouble for friendly helpful staff, clean and fresh, fabulous array of good quality food,

We booked as we were on holiday. Sat down ordered a sunday lunch and it was nice and hot and we enjoyed it.

We dined here on 23/10/2024 and were served by Tegan. If I could give her 6 stars out of 5, I would. She was efficient, friendly, and made us feel welcome and special.

Well, no service, poor quality food. Annoying epos system whereby you are required to refuse to donate to their charity before payment can be made! Yanks might accept having to complete a mini survey before ordering food, but this won't fly here! When I am hungry I just want quality food! Shame they can't provide that!

Fantastic service by Jordan. Thank you very much

Not a good service at all, was seated after 5 minutes wait, had to wait 30 minutes to order, listening to staff moaning about each other, sat next to a huge pile of dirty dishes that kept getting added to, we had a roast was obviously sat for a while before being brought out as wasn't very hot, pigs in blankets are 2.99 extra no bacon on most of them, you only get 3 each , run out off beef so only turkey and gammon, peas and carrots were the only veg, my husband didn't get a stuffing ball, frozen parsnips not worth the money very disappointed to be honest , was really looking forward to go for lunch with my husband as we don't go out much as we are always busy but can cook alot better at home .

Lovely pub with good food and excellent service. Would thoroughly recommend it.

Very nice atmosphere. Very short staffed but staff coped really well, not fair on them we thought. Food Very good

Getting quite disappointed as we have been overcharged twice now, also was told there would be an half hour wait ended up over 1 hour. The drinks service is very slow, which has been for a while. We live locally, so we managed to sort out a refund the first time, but I make sure we check our bill now before we pay!! It's a shame because the staff are lovely, friendly and accommodating.

Been here loads and always good food and service. Today they was short staffed but Jacob was was doing great and kept it together, well done mate 👏

Great place to eat . Lovely food

For the 2nd time in a row, I have prebooked for 3pm on a Sunday to take my family for their carvery. First time they cancelled due to a storm which is fair and today we got there hungry for the carvery only to be told it was not available. They state its available 12-6pm and had already sold out. Whilst I understand companies may not have prepared properly to make sure they have adequate food for both booked people and walk-ins, I find it extremely disappointing that they was no courtesy call to let me have the choice of cancelling the booking and taking my family elsewhere. We travelled 35 minutes to get there and were there by 2:40 so they had ample time to let us know. Had i known i would have gone elsewhere to save my families disappointment. As my family were hungry they offered the main meals which honestly weren't worth the prices we paid and the drinks weren't either. Bill came to just under £100 that i would have happily spent anywhere else. Whilst waiting for dinner, a couple at a nearby table were eating their burgers commenting on their disappointment for not having the carvery available considering thats what customers are expecting. They weren't the only ones either. They also stated had they known, they would have gone elsewhere and how mediocre their burger was for the price. As my husband works until 2pm on a Sunday, 3pm was the earliest booking we could do. We won't be coming back for the carvery for a third time. I hope that whoever is in charge of ordering learns to do a better job as selling out of your special Sunday carvery within 2 and a half hours out of the 6hrs it's advertised for is highly unprofessional. Place was also dirty with food and napkins on the floor, some was close to where the male staff member was standing and he done nothing about it. Same to see such a beautiful restaurant lacking in all areas.

Staff were friendly and the service was prompt.

Nate and Jordon made my birthday treet special and my family too thanks.Jeeves

We went here last night to have a drink for my son's birthday. I was pleasantly surprised. It was very welcoming. The staff including the Manager Shane were so friendly. The whole place looked so clean. The food looked delicious but we didn't actually have any. I will come back and have booked for the family on Boxing Day. Thanks everyone for making it an enjoyable evening

Lovely staff and brilliant food.

Was looked after by Nate really nice chap friendly on the ball funny cheerful food was good best service we have had in a long time from the carclaze

Great service and good food which came in a good time for a Saturday afternoon

Great food at excellent prices in a modern environment with helpful and friendly staff.

We were served by Nate who was working alone on a busy lunch time! Service was not compromised and felt well looked after regardless of how busy it was! Food was nice and served hot. We also signed up for Xmas dinner!

We booked a table at Carclaze today. The meal was lovely. We were served and was looked after by Jacob, he gave first class service. He was very polite, and attentive. Thank you Jacob.

Lovely meal and great service. Would highly recommend, Jacob was an excellent server Very friendly and attentive. Thank you Brenda 👌

We were served by Nate, he couldn't have been any better if he had tried. Good food excellent service, yes I will be back

Came in tonight. Had an amazing mixed grill. Excellent service from Nate. Will definitely return.

Chairs were absolutely filthy and one was even ripped open

Nate was really friendly and helpful with the jazzyest shirt ever

Excellent service from Nate with the biggest smile. Great atmosphere and food, excellent!!!!

Nate was a star really good person made the dinner 10 times better

Ace food, ace service. Thanks Nate 😊

Stayed at Premier Inn for the week and ate at the restaurant every evening. Food and service was good Nate was a great host and nothing was ever too much trouble for him or the the team. The staff were friendly and looked after us well.

Been in for a meal tonight as a treat the atmosphere was great Your new manager Nate mate me feel relaxed and content Ordered a steak for me and can I say I’m really fussy with the way it’s cooked but again mate made sure it was cooked till perfect such a great member of the team and such a bubbly and caring soul you have

Tegan was very curtious and helpful and ensured that myself and my work colleague had a nice meal at the restaurant

Got served today my Nate, couldn't be more helpful and always ensures breakfast is on time ! Top lad

Came in for some drinks last night as staying in the Premier Inn next door. The barman Damon was very helpful and served us quickly. We also asked about the menu which he gave us some recommendations on, although we did decide not to eat here on this occasion.

A very enjoyable evening. Good food, friendly, prompt service and happy staff. Nate was lovely - happy and attentive without being 'over the top'

Staying at Premier inn next door so thought we would pop in for dinner and drink. What a dump! Staff totally uninterested, dirty plates and glasses on every table in the area we went to sit it. Furniture filthy. Tables very sticky. Decided not to eat there. On the plus side, the barman did pour me a nice Guinness.

Stayed at Premier Inn from 8th to 14th September and ate full English breakfasts all week and several evening meals. Food and service was very good considering the shortage of staff. Nathan and staff were very friendly and looked after us well.

The place being nearly empty on a Sunday lunch should have been a sign. Although the staff were friendly they didn't seem overly competent. Our meals arrived promptly but my veg lasagne was more like some weird cheese soup. There was no check back from staff and by the time we actually managed to speak to someone everyone else had finished eating so I didn't bother ordering anything else and left hungry. I wouldn't go back.

Lovely Friday evening meal with super service, meals were really nice and we didn’t have to wait long at all, we will return 😊