The Cake Solution in Nottingham

Well presented cake shop, with nice indoor & outdoor tables. Not sure about low stars reviews, we certainly had a good service!

I went in to the shop today to buy a slice of cake, as I was leaving, I tripped and dropped the cake. The lid wasn't on properly so it fell onto the floor. Instead of the staff asking if I was okay, or making a joke of it. The first thing they said was WE CAN'T SWAP IT. I said I didn't ask to swap it, I was just going to buy another one. They were so rude and made me never want to go to this chain every again. The two ladies working there need basic training in customer service and how to talk to people.

I pre-ordered a celebration cake - the rainbow one. It was absolutely delicious! The price was good too, the recipient was very pleased. Very easy to order and was ready at my allotted collection time.

Unhelpful and Rude woman behind counter I went in to get at coffee at 16.30 after keeping me waiting for about 5mins she decided to serve me and when I asked for an Americano she said we stopped serving hot drinks tough luck. I’m unlikely to return in a hurry

Went here today, expecting the new Covid rules to be operating. NO, they weren't. Various people came in, not wearing a mask. Staff not wearing masks. One person behind the counter wearing a face shield. No table service. Ordering at the counter only, and then the server put the food and drinks (cardboard cups, plastic cutlery in a packet, cheesecake in a plastic container) on the counter, without saying anything to us! We sat there unaware that our order was just sitting there until a customer at the next table pointed it out! One of the staff came round and wiped a table - with a grubby cloth! Miserable, uncommunicative server, no"Please" or "Thank you" from the one who served me twice.