Patisserie Valerie in Nottingham

Over the years Valerie Patisserie as been out 1st port of call for coffee and cake. Today, we noticed on arrival only 2 tables were being used. Said good morning to the lady behind the counter and sat down. From then it all went wrong. Young guy came up go us saying "In future wait to be seated I'm on my own. And if your eating with us your on the wrong table. To low". Neither of us replied as we were totally taken aback. On that we got our belongings and left. Ventured to Cafe Ori and got fab service. 17/04/24 Further to my review I did get a reply back from PV asking me for more details of our experience to which I sent. Including pictures. I then received an email on 11th from their Head of Operations introducing themselves asking if they could call me. No call.

We had a lovely afternoon tea with great service. We had a voucher for the tea & a £10 takeaway voucher We got to choose which 4 cakes we would like & all were presented in a box so they didn’t get crushed.A reall lovely Christmas gift from our daughter(Sat 13 April)

Reheated old stuff, way too expensive, it must seem like a lot but it's nothing too bad, and it's dirty

Called in today for a coffee and one of my party ordered food. Service was quick and friendly. The flat white was really nice - good quality blend of coffee and the food was really tasty as well. The staff were extremely friendly and cheerful even though it was nearly closing time and they must have been tired after a busy Saturday. The only thing that disappointed was the interior decor. Very plain and uninspiring, many of the seats were split and needed replacing and the walls were quite stark. When you see the sign and the cakes, you’re reminded of the opulent cafes of France and the decor needs to deliver this expectation when you walk in. It needs an interior designer to come in and concentrate on the set design. It’s a shame when you’ve clearly got excellent staff who care about their customers being let down by the bigger company who can’t see what it needs to be. The product is good, the staff are great, it wouldn’t take much to update the decor to give the customer a more memorable experience.

Terrible place, scruffy, rude staff. Would never cross their door again.

Lovely experience ❤️. From the friendly manager, Andrew, who guided us in from the door when we called to check directions to the simply gorgeous afternoon tea. Served by the very caring smiling waitress (who is actually a student at NU). We couldn’t have asked for more. We wish Patisserie Valerie well in their economic recovery and hope all goes well for them in future.

Door closer was missing so was always open making the place cold

I had been given a voucher for afternoon tea. At first I was dubious the place is very tired some seats are completely torn. The staff were great so much energy the food was delicious. Sandwiches fresh and tasty. Please re furbished then it will be 5 stars all the way. 4 for atmosphere as I think more cosy spaces would be nicer than the canteen feeling.

To be honest the worst customer service I have ever had , I was going to complain to management, however I didn't want to to spoil a family day .Such a poor service from a short male worker for a take away. I am reporting this person to head office.

I give 1 stars cause i cant give 0 im really disappointed , i ordered for my brother but he didn’t receive card birthday , i ordered online from another country

Had an afternoon tea, food was ok, nothing to shout home about. The premises was looking a bit dated. the majority of the vinyl seating was torn/well worn out. The staff were very helpful and attentive. Overall a little disappointed.

Very nice place to have Afternoon tea. Good service too.

A married couple, we had received a voucher for a cream tea for two, and chose Nottingham's venue to redeem this. Staff were friendly enough, and showed us to quickly to a table. Unfortunately, the bench on one side was tired/frayed with foam showing, a quick look around showed this was consistent elsewhere so we stayed where we were offered. The cream tea took just a few minutes to arrive, and was one fruit scone and cup of tea each...and that was it! The scones were tasty, but not really enough to satisfy. Altogether, it was a bit of a disappointment. It's a shame, because the shop is in a prime location and could be so much more .

The wife and I took the grandson (half term treat) for brunch today. I don't know what some of the negative reviews are talking about. I eat out on a weekly basis at many restaurants in Nottingham City centre and I can honestly say, both the food and service are great. We had the all day breakfast and the quality of ingredients (sausage & bacon) were extremely tasty. Our waitress Grace was AMAZING (no pun intended). Would definitely recommend! Thank you Patisserie Valerie.

Amazing service from David after a previous awful experience. David went above and beyond for my friend and I. One of the best customer services I have ever received.

Afternoon tea for two but added and extra one. Staff so obliging and gave us our options . Lovely fresh food and beautiful choice of cakes.

Elegance survives yet in Nottingham City Centre! With Olde-World charm...

Afternoon tea for two. Was really really poor. Would not recommend unfortunately. Nothing fresh

Although the coffee and some of the cakes are really delicious, the staff and atmosphere in the place is an true horror :( I've been there couple of times, the story repeats over and over again. They don't smile, mix the orders, rushing you. Even though they have a large space and many seat which should be available they will separate half of the room and won't allow you to enter. I came there with my 2 friends, 1 table for 3 was available, 1 table for 2, we wanted to choose a table for three but we've been shout at that this table is dirty and we cannot sit here. Instead of suggest that we can wait a minute so they can prepare it for us the guy hurry us up away from the table. Half of the room was empty but the you couldn't sit there cause again, they closed off the half of the room, separated with chairs. So we left... They had just couple of people inside with plenty of room but we had to leave because they decided so. There was 1,5hr until their closing time. No logic and terrible way to lead a business. Anyway it was my last time there. My friends won't visit again, too.

Very quiet place for a cup of coffee at the morning before work. Nice service, yummy cake, everything so good.

Delicious fresh cakes and great coffee

Called in for a coffee & scone & really wish we hadn’t! The place is so run down, ripped seats, tired decor. Coffee awful and scone about the size of a coke tin lid. Then there’s the prices, extortionate for what you get along with the poor service. Do yourself a favour and avoid this awful place!

We had a lovely afternoon tea. Staff were very friendly and helpful and we had refills of drinks which was a bonus! Thank you so much :)

Was really looking forward to our cheesecakes (lindt and biscoff) they looked really nice, unfortunately they had no flavour and was very stale on our visit today. The only thing that was nice about them was the lindt chocolate on top

Received a brunch voucher from friends, last times visit was a year ago. totally different feeling while walk in. . More than 10 tables with customers, but only one waiter & a Barista , very friendly & warm services, so feel ok . When ours “Breakfast “ serve on table , feel shock .. coz voucher show original price for this two set of meals cost £32++ .. we just can said so so simple and .. … .. maybe will return for tea & cakes ( take away ) , cappuccino also bland & tasteless . Best location at Nottingham city centre shopping area , please 💪🏻💪🏻💪🏻

Not great, orange juice arrived with a huge chip in glass, we waited ages for cake and had to ask, as our drinks were nearly finished, can’t understand why a cake and drink can’t come together, other people there having the same issue. The seats are a mess and need replacing asap, it’s not exactly cheap in there so I would expect better, I wouldn’t go back.

srsly，i will never go to this shop again. Go broken. I booked event cake on Monday and paid in full, told staff that I will come and collect on Friday between 12-1pm. This is what i get from this shop at 12:30 on Friday noon. Staff told me help yourself to put strawberries on cake, cake is too hard to put fruits on. She forgot to take cake from bridge. Are you kidding me?

Not been for a while and the cakes were a total let down. No fresh cream but butter iceing and bone dry. Coffe luke warm, shame as we used to enjoy coming here. Staff really helpfull as always.

Lovely afternoon tea, the workers were lovely , the place was clean but the seats were a little run down

Such a nice afternoon tea. Unlimited hot and cold drinks . Delicious sandwiches and cakes . Perfect scones . Thanks

A good selection of drinks and food. Very busy due the Christmas Market been on. Friendly staff willing to help. Will be visiting again.

We visited on the 3rd December it was absolutely packed. We waited for a table and we were seated quite quickly to say how busy they were. We tried to order the all day meat brunch but were told a lot of the produce had sold out the previous day! So we were given the vegetarian option. This was lovely especially the onion jam!! The cappuccino was really hot one of the best we’ve had. Daniel and another young man who looked after us were great. It was our first visit and we will definitely be back. Keep up the good work Daniel and your team you are doing a great job. Down to your service we will see you again next time we visit Nottingham

Server spilled hot water on my lap and said nothing. Wait time was very long for cake and tea, the cake all sugar.

Called in for a cup of tea and croissant with a friend. We were told to find a seat, nobody came with menus so after 10 mins we decided to order via the QR code. Was then informed on the app it would be 15 mins until it was ready for collection which was odd as we were sitting in. 20 mins later we had to try and get the servers attention. She apologised for delay and then forgot about us. Eventually had to go up to the counter and ask for our order. A further 10 mins later it arrived, minus the croissant and no milk. Waitress said she would get some milk, she forgot again. Had to go up to the counter again and ask for it. What a shambles and the cheek of Pattiserie Valerie to add 10% service charge on our bill. Avoid if you want efficient and decent service. There are much better cafes in Nottingham city centre

The interior decor is tired - ripped seats. We went for brunch- no orange juice available- ordered sliders - no sliders available- sat for ten minutes before anyone approached to take our order - staff looked disgruntled- food definitely not worth the money

I was bought a voucher as a thank you gift for an afternoon tea for two. I’ve never been to a PV before but we would definitely go again. The waitress was so warming and friendly, our food was fresh, arrived promptly,, scones were warm, it was a fantastic experience and we did not leave a crumb! Thank You! 😀

My friend and I enjoyed "Afternoon tea for two". We absolutely loved it ❤

Not been in here for quite a few years but when I visited today I was a little bit shocked. The place has really gone downhill. The seats are ripped & dirty & it just has an unloved look about it. We had afternoon tea which was average at best & although it wasn't busy we had a bit if a wait for our drinks & the few staff that were there seemed overwhelmed. It's a real shame because this used to be a good place for tea & cake but I won't be going back,you can get better elsewhere for the same money or less.

Had afternoon tea on Sunday, felt like the restaurant had gone downhill a bit. Some of the leather seats were ripped and had food on them. Staff were attentive and friendly, the food was very mediocre, its a shame as it used to be a go to place to eat-especially for the cakes, but it gives off a vibe of cost cutting now, which in turns means people don't come back and the more it spirals downhill.

Went there last Saturday. My smoked salmon bagel could not have been drier. There was hardly any salmon, it had been cut very thin and the cream cheese had been spread so much it did cover the bagel. Cake was ok. Seats had holes in them, noisy place, good service. Nottingham deserves better.

Unfortunately I was very uncomfortable here. Not staffs fault I’m sure as they seemed very busy. Shame it is so noisy and chaotic. Tables not clean . Furniture ripped. Waited a long time and I struggled to find any real mouthful of salmon or cream cheese.Could barely taste any of either. On plus side the waitress was very smiley and polite .

Very enjoyable first visit as a result of being given a "Buy a gift" voucher. Helpful polite staff. Will be recommending to friends and hopefully revisiting soon.

Coffee and cake are very tasty. Unfortunately, the place looks very run down. Holes in the seats. Falling apart menu. Tables dirty. It's a pity that such a nice place with good coffee and cakes is so neglected. The place needs renovation and refreshment.

The menus are falling to bits, the seats are ripped, there is little in the way of cakes available and the staff look like they're not motivated any more. Close the place, reinvest in a refit and get new menus.

Disappointed that the cakes are not available to buy at 11am. Also that no one answers the phone as it’s a line worker. All phones should be diverted.

特别好的老餐馆，英国人的胃有点大，一份餐对亚洲人来说有点多！咖啡和甜品值得推荐！

Just had a wonderful hot chocolate, excellent service.

Love it been coming for years!!

Lovley staff, excellent cakes and very prompt service

There’s not many Pat Vals left. Many where closed down a year or two back. So it’s great to see this one in Nottingham still open and by todays visit very busy. It’s a shame that service and food could be better. My wife and I called in for a coffee or tea in her case. We ordered a baguette and an Eggs Royale. We waited at least half an hour to get our food. I love eggs royale but this was disappointing. The brioche bun was tiny there was one tiny piece of smoked salmon on each half, a well cooked poached egg, barely warm in this case, on each half along with cold Hollandaise sauce. Disappointing for the price. I guess that even though the wait was long our food had been sat somewhere for a period of time. There’s no excuse for serving food that should be hot cold. The baguette was nothing special. A tad tasteless. There seemed too few staff for how busy it was. We saw quite a few potential customers get up and leave.

Visited for a family birthday brunch on recommendation. First of all the table could have been cleaner. Drinks took a while to arrive, food even longer Around half an hour. We had to ask how much longer it was going to be. Ordered a full English. Bacon so overdone crispy wasn't the word, poached eggs were hard, toast but no butter. Would have sent it back but we had another engagement afterwards so couldn't risk having another 30 minute wait. Smashed Avocado on toast. Just about covered one slice of toast with very wilted rocket on the side. Thought there would be tomatoes on the side but they were chopped up so small and mixed with the avocado you wouldn't have known they were there. Vegan breakfast not a lot of smashed avocado on the bagel, salad very poor. They did deduct the drinks due to our long wait. On the whole very disappointing. Won't be visiting again.

Unfortunately like most hospitality venues we were met with a shortage of staff. We waited 30 minutes for a coffee and then the staff could not tell us when our lunch would arrive!!! Needless to say we left without lunch as we had an appointment. How the poor staff were expected to do all they did and keep smiling I don’t know!!!!

10 minutes ago NEW AVOID, BEWARE ******* My Fiancé and I visited Patisserie Valerie in Nottingham today for the first and definitely last time. My girl wanted to surprise me with a small romantic date in the city and so she purchased an introductory gift (Voucher for 2) to eat and drink and a dessert each. Unbelievably sweet and thoughtful of her to do this for me. I am severely disabled after my accident so seemingly mundane events to others if not most, are moments that mean the world to me. We entered Patisserie Valerie. Totally and completely ignored by any and all staff. A few minutes later and in a loftier spirit, I exclaimed to my Fiancé “hey cutie let’s just pick our own table. They are just too busy at the moment”. We chose a table for two at the window. The pleather seats are tatty and shredded, the table dirty from lord knows how many previous diners. No biggie after all because we were on a ‘romantic date’. There are two menus laid onto the table before us. We perused the selection with excitement pointing to one another the most enticing meal and drink options. Moments later and a heavier set young lady approaches our table. All smiles she asks of us what from the menu we want to order. Happily and positively toned, my beautiful chica pointed to while placing our request. Immediately and not at all quietly, the young woman said “yeah no you cannot order any of that with your voucher” followed by our rather perturbed expression asking for other meal and drink options. *Loudly again drawing attention to both of us from other diner’s the waitress retorted “Yeah NOO those are also not included with your voucher.” I peered at the waitress and in an expectedly defensive tone, I reacted with “so you are telling us that the dine for two with drinks and a dessert offer that my Fiancé purchased for Patisserie Valerie, does not pay for any of the menu choices presented to us by you?”. Then the finger pointing and cross referencing commenced. We were humiliated and feeling so genuinely as though we are second class citizens, I told my Fiancé we need to exit and I will find us someplace else. We got up, asked to confirm the staff at the counter if our voucher would be refunded to us and subsequently left Patisserie Valerie. It was 2:30pm at this point and we were both hungry as well as irritated. My Fiancé told me she feels like she failed me and ‘cannot do anything right’. If Patisserie Valerie as a business chooses to pursue winning new customers by creating a special introductory voucher, then Patisserie Valerie in Nottingham should very respectfully furnish their Diner’s with two separate Menus. Common sense and the basic understanding of professionalism so clearly evades Patisserie Valerie. No apology or anything whatsoever attempted upon our exiting. I am wholly disgusted and as a long standing Nottingham Resident will do all I can to warn others of Patisserie Valerie

We arrived when they were the cafe was quite full and were told it would be about half an hour before food arrived as they were so busy. We decided to sit at a table anyway and start with the tea while we waited. After...

Eaten here many times, but their afternoon teas no longer have the delicious quiches included, shame as they were very nice. Sandwiches were half frozen, cakes the usual. Staff always very pleasant but you can see the lack of staffing admin a lot of places.

Went for afternoon tea for 2 which was a birthday present. The food was lovely and was nice to have bottomless drinks. Staff were polite though slow at times but they did apologise. I saw previous comment regarding ripped covers on seating and I must...

Don’t visit for afternoon tea! The whole place needs a good renovation, the chairs are battered, the paint is stripping, the windows need cleaning, the toilet was dirty. The customer service was good but the afternoon tea, not so good. The woman advised we couldn’t...

So so painfully slow. Waited 20 minutes for coffee. Espresso clearly waited for rest of drinks to be made so stone cold on arrival. Coffees were ordered to have with cakes. Cakes took another 30 minutes longer and had to be chased more than once,...

We went on Easter Sunday at midday. It was absolutely excellent. Food was AMAZING. My wife and I had the full breakfast. The bacon and sausages were full of flavour. Not overcooked, not full of fat. Eggs were very well cooked (poached and scrambled). Toast...

Sat down at a free table which was dirty, had to ask for it to be cleaned, was given some blue paper and had to ask for disinfectant, told to clean it myself. AVOID THIS DIRTY PLACE.

Ignore the state of the place! I am disappointed with the food we received.My granddaughter was given limp barely toasted bread made worse by being on a large cold plate with poached eggs but the butter was placed at the side.The nine years old child...

We had a delicious Afternoon Tea on Saturday. The staff were friendly, helpful and attentive. Nothing was too much trouble. Special shoutout to Abbi! Will be visiting again. Thank you 😊

Poor staff, poor food, poor everything! Our last visit was bad enough and good reason not to return but this time it was worse. The place is proper run down with ripped seats. We waited and waited for them to take our order but decided...

Went today with my mum We were told to get a table and somebody would be with us shortly 20 mins later I had to ask the waiter to take our order of a tea and cappuccino and 2 pieces of cake Another 30 mins...

Took over 45 minutes to get 4 coffees and 4 cakes. Half our choices were not available and when the coffee and cakes arrived, the scone was missing and we had almost finished when it did finally arrived (almost 50 mins). On top of all...

Went today for the first time with my daughter and I’ve never had such an atrocious experience like this before. We were sat down to a table and given a menu and we sat there and sat there and sat there and nobody came to...

Myself and 2 sisters went for lunch last saturday, the place was dingey but we put this down to how busy they were. One sister had quiche, when it arrived she told the waiter is was too burnt, he advised her it had to look...

My quiche was burnt but I was told this was so it was cooked in the middle. Tiny portion of salad! When I got to the middle of the quiche it was runny! My sister had a filled croissant- it was cold! The toilet was...

Lovely afternoon tea. Great service and really enjoyed it.

I loved the employees they were really sweet. It was my first time at this place and I’ve never felt so welcomed, thank you and the pastry’s were delightful.

It’s hard to rate, came in to have a cup of coffee and tea, sat down, waited for 10 minutes, nobody came to take our order, so we just left.

I have only visited the one time. It wasn’t anything to rave about. We had ‘cream tea for two’. The scones were disappointingly small, only one knife, one napkin, one jam, one butter, one pot of cream and one plate to share between us. I mean I thought they could stretch to an extra plate?! It’s near enough £10 after all. I wouldn’t rush back if I’m honest. On a brighter note, the staff was friendly and smiley!

Best place for afternoon tea, lovely staff

Lovely place with nice desserts and coffee/tea!

Staff were amazing. The afternoon tea was perfect. The hot chocolates 😍

We wandered in and waited an awkward few minutes to be served, found a table but it was dirty and wasn't wiped at any point during our stay. I ordered a ham and cheese croissant and was brought a cheese and tomato, which I sent back. My partner's fruit tart never arrived, and the coffees were mediocre at best. I asked for the bill and the fruit tart was given to us on the house as we left. Won't be coming back, such a shame, as the staff on the bar were friendly and nice.

This was my first time at this store. I took my girls for afternoon tea. First, there was no children’s afternoon tea available.. something to do chef. Then I ordered sandwiches only to get served adult sandwiches. Kids’ hot chocolate were served adult breakable mugs, although we managed not break anything, I thought it would be nicer in something more children friendly. There were only 2 staff in store, clearly overworked. Overall, I was very disappointed with the service.

Wow. Appalling service - "place an order via the app", 35 mins later after having to listen to the staff having an argument between themselves - "would you like a drink"... Now the food I have ordered is not available as they "don't have a proper chef" and now I have order something else and wait even longer. Incredibly disapponting - especially for what should be a premium brand.

My husband and I went for lunch on the 20th December. What can I say it was excellent. Even though they were busy the staff were fantastic. Very friendly. I ordered the eggs benedict, which I love, the dish arrived and wow the eggs were cooked to perfection. A truly enjoyable lunch.

Called into what used to be our favourite food stop in Nottingham city centre yesterday for a coffee and a light snack. What can only be described as totally and utterly disgusting service, coffee and food. The waitress couldn’t have been more rude if she had tried, after expressively asking for NO chocolate sprinkles on cappuccinos, they arrived cold and with sprinkles! Ordered seeded bagels with cream cheese and salmon. Arrived cold, bagels were tough to chew and obviously not fresh. The salad on the side was curled up and really looked a disgusting mess. The waitress wasn’t interested when I explained that the cappuccinos were cold and had sprinkles after I had asked for plain, and when said about the food being cold and inedible she just shrugged her shoulders and said £20.20 to pay. Absolutely disgraceful service, disgusting food. Would definitely never recommend anyone going in there to eat. I definitely would never again!

Delicious! Excellent service. Thank you

Had some lovely cakes and a nice sit down.

Terrible service, tired décor and an general smell of vinegar. I've been to better greasy-spoon cafes. I went in and looked around. The place was at half capacity so I decided to stay in. Over to the counter to order. There were two members of staff there but neither acknowledged me. After five minutes or so I was approached by a lady waiting tables. When I said I'd like to stay in she told me it was table service so I took a table and waited for someone to come over. I had assumed she would follow but she didn't. After another 10 minutes had passed, still no one had taken my order. I gave up, left and went elsewhere. Really failing on the basics.

0 stars is what it deserves - avoid like the plague! I have to say this company is shocking and it is no wonder they got into financial difficulty! I placed an order on 4th Nov for next day delivery. The cake never arrived and despite trying to contact them, nobody was picking up the phones. I had to contact DPD to find out what had gone on and they told me the parcel was damaged so they've had to raise it with Patisserie Valerie. Updates from DPD then told me the item was going to be delivered on 6th Nov - the time slot came and went and still no cake! When I rang, I was told that as this was a perishable item, it had been destroyed. Again I tried to call Patisserie Valerie several times and surprise surprise, nobody was picking up the phones. Throughout this whole ordeal, I didn't receive a single courtesy call or email telling me what the problem was. The cake was needed for a birthday party on 6th Nov but the person who's birthday it was, was left seriously disappointed and without a cake. Although the cakes from here are very nice, if you want a reliable delivery, I wouldn't bother with these. It's bad enough that they do not communicate with customers at all but they don't even bother picking up the phones so there is no way of contacting them when there are problems. I had to escalate this as a claim through Paypal and lucky for me, they found in my favour and issued the refund. Seriously shocking!!

Very disappointed… they don’t have anything on the menu and as if the kitchen isn’t working.

Went inside as I had a migrane coming on and needed a drink to take tablets. We ordered a late and an iced Americano to be told it was table service, so we took a seat. 20 minutes later the waitress came over to take order. Again we ordered a late and an iced Americano. I asked for a black forest cake off the menu to be told they had not got any, so I asked for the salted caramel bomb which they also had not got. She said we have lotus biscuit cake, I asked does it contain nuts as I have a severe allergy to some nuts. She went to ask. She came back with a croissant for my husband and cake for me. However she'd not said if it contained nuts. Another waitress came with two coffees one late and one hot Americano. I asked her does the cake have nuts? She replied I would not know and went to walk off in a very dismissive manner. I called her back and asked can you find out. The original waitress came back laughed said it's OK I checked yesterday and walked off. I googled the ingredients and then I tried the cake it was dry and not nice at all. I asked my husband to try. He said it was inedible. I left my cake and coffee because it was not what we ordered. Went to the till when they asked how was our visit. So told them politely. We were told the best thing was to not pay and leave, so we did! I would never go again.

Shockingly unprofessional service. Went in and was told To take a table which we did. ok so far. Approx 8 other customers with 3 staff members visible. It took 20 minutes before a staff member arrived to take our order and as we ordered coffee and cake it transpired most cakes were not available. Also we enquired if the one available was ok for nut allergies as my Wife suffers from this.Staff member went to find out and 10 minutes later another waitress arrived with our order. Firstly my wife had not actually ordered cake due to no I do given about allergies but received one anyway but even worse when we asked the waitress if it was safe for allergies She replied "I wouldn't know" and went to walk off. We stopped her and asked her to find out. The original waitress appeared a minute later and said it wad safe as She had checked for somebody yesterday but by this time we had googled it ourselves anyway. The cake itself tasted stale and dry and the surrounding tables had not been cleared away in the 45minutes we had been there. We complained as we left and was told we should leave and not pay. We will not be going there again or any other in chain.

I went in with my daughter waited to be served. It was obvious that we were not going to be served as the people after us were getting served before us and the staff then went on to top up servers on the cutlery station.Never going there ever again and suggestion if you are coloured don't bother!

Friendly staff member who served us but too too long to get a coffee. I think they have problems getting staff. The same problem as other places. Only one who seems to be taking orders and serving. She is doing her best as is the guy behind the counter making drinks. Put as 4 stars as assume better with more help...

Molto buono, ma potrebbero rendere molto di più. Non so come mai, stanno calando la qualità, ma questo è ovunque.

Staff are very friendly, coffee good, unfortunately the food is not great . Ordered 2 meals one came out a good 10 mins before the other and simple dishes were poorly executed. Not great.

No cutlery with takeaway orders

Enjoyed an afternoon tea here courtesy of a Red Letter day voucher my daughter received from workmates for her birthday. Was a bit dubious after reading some reviews but all the staff were lovely, polite and courteous. Was told there could be a twenty minute or so wait but food and pots of tea were on our table after ten minutes. Sandwiches were fresh, scones and bite size cakes delicious. All in all an enjoyable meal 😊

Excellent service, if a tad expensive

Much calmer and relaxing feeling than the big name coffee shops, and a proper cup of tea I a teapot! Lovely staff too.

Nice coffees but to pay for them allow 10 minutes!! Stupid system where you have to queue up with the shoppers purchasing cakes!

Awful service, awful sandwiches.

Beautiful place and the coffee is good and I recommend strawberry gateau, chocolate eclair 🥰

Visited yesterday very poor experience! Customer service very hit and miss with some very polite friendly staff but one particular member who was very rude and abrupt! The food was poor as well had eggs royale, the hollandaise was tasteless, the eggs overcooked and the muffin burnt. The whole place needed a good clean dirty tables everywhere which were barely wiped in between customers, dirty floors and the whole place had a rather dilapidated air to it with ripped seats and a very tired decor and scruffy staff! The only thing that’s premium about patisserie Valerie is the price! This is second disappointing visit so won’t be bothering in future!

I was long time customer and I had ordered cake for my birthday party. It's arrived frozen, however it always was fresh. I expected fresh as usual. I won't spend 60 pounds for frozen cake. When it's got defrosted macarons became sweet mushy mess and shoux pastry become watery. When I asked for my money back, company ignored my demands and were extremely arrogant and patronising. I will never order from them again.