Costa Coffee in Nottingham

The staff do an incredible job here considering how many people they have to serve. Done with friendly and efficient service.

Rude barista, he should understand that some people are inpatients here are with some disabilities or just sick and laughing of them is not appropriate.

The place is not comfortable. I think more attention should be given to the furniture

Good service and no queue at all today but I believe that was only due to the fact that everyone thought it was closed as the main entrance boarded up. I am editing my review because the service myself and my 15year old son received was nothing short of absolutely disgusting. It was in October 2023 and I was planning to make an official complaint but sadly the receipt got wet and therefore I couldn't read the employee name etc. Basically my son had an appointment and was feeling a bit weak, shaky, faint and emotional and I in an aim to cheer him up I thought I'd treat him at Costa. Immediately the staff member was rude, sharp, snappy, no smile just dirty looks and blatantly made it obvious that she looked down on us. She kept loudly asking my son what he wanted and rushed and pressured him, I could see his eyes welling up and said it didn't matter and left. I followed him outside, he was upset about her attitude on top of being in pain. I was livid and returned to express my dismay at her behavior and informed her how she had upset a child when he was ill, never mind the horrific service I also endured. I was so angry and concerned about my son I went back outside to him. In the end I had to order online and pick up when it was ready. I spoke to a different employee who agreed that we was treated appalling and gave me the receipt with all the relevant information I needed to complain. As my son rightfully pointed out the employee should not be working in an environment where certain skills are essential, such as patience, empathy, warmth, friendly ness. It's is a hospital after all and you do not know what or why any individual customer is there for, what they are going through emotionally or physically. So it stands to reason they do not even possess basic customer service, never mind being a little more caring and welcoming to customers at the hospital. It has mortified me because Costa coffee has always been my favorite and yet this one worker has ruined it and left a big block mark against the company.

I consider myself to be a bit of a Costa coffee regular, wherever I am I find a Costa shop. This store is by far the worst one in every way. Store staff stood around doing nothing, and they generally have more staff than most city centre stores. Management are incompetent as they never order enough. There is always something out of stock, especially large cups for hot drinks and cold drinks cups. Horrendous queues always, no system, and if they do have one, it doesn't work. Staff can be abrupt and rude. Working with the public requires time, patience, understanding, and being friendly, but even more so, being in a hospital. If I was whitbread, I wouldn't be happy about this store and my name being above the door.

Great coffee,latte ang cappuccino everytime and all staff are absolutely fantastic always positive and smileyand to top it off very honest! I left my mobile there and they put it in the back and my hubby picked it up next morning sooo thank you Costa coffee we love you❣️

Always pleasant staff, could be a bit quicker and the coffee could be hotter but overall a good experience

Used only once. Wouldn't go back. Overpriced coffee

Been using this Costa for a while as we regularly go to the hospital, usually very friendly staff, but today a blonde woman with a foreign accent was very rude. She brought me the drinks, but was missing the cream, so she took the drinks back and put cream on, still missing the caramel sprinkles so I asked her to add the sprinkles, she rolled her eyes at me, put the sprinkles on then slammed the drinks down on the counter. If she doesn't like her job I suggest she quit as that's unacceptable. I've never had an issue here before, the staff are usually extremely friendly and make the drinks perfectly.

It was a drive thru opportunity on the way to the peaks.

Very expensive for a horrible food. The croissant wasn't fresh. The sandwich was way too expensive. My wife and I didn't enjoy it. Better pack your own food if going to QMC.

Prices seem to be high but food is tasty 😋

Waiting for blood test results having to listen to staff chat nonsense about their personal lives - no sense of professionalism or courtesy for customers - they’re advertising for a manager and definitely need a decent one!

Place is often busy but the staff keep up well. Plenty of seating too.

I use this costa regularly and the staff have always been amazing, they are constantly busy with a que a mile long and yet they are still polite and friendly every time which is what brings me back.

Having spent all day with no food or drink, I was finally allowed to drink and popped In for a coffee. One staff member told me they were closed and another said they would serve me. I was then basically given what can only be described as a warm cup of milk after the staff member who didn't want to serve me decided not to watch the machine as it was missing the cup while pouring the coffee! Extremely disappointed 😞

Louise was very polite and helpful with the wrong drinks by mistake and made fresh drinks and was very apologetic thanks Louise ***** five star customer service

Very rude staff n charge 50p for extra marshmallows. Please go to care cafe near EENT instead

Rude and unprofessional staff , they will never get a penny from me again. Trangenger staff is clearly a racist you would of thought she/ he would have an idea what discrimination is. The drink was disgusting too.

Rude staff , rude manager and horrible drinks .

Very good coffee , cakes, biscuits and toasted sandwiches...

The staff were so lovely. I was sat waiting for my husband, who was in a&e, for 11 hours and they were really nice and kind to me. I sat in the coffee shop, on my laptop and they made the wait bearable. They were so nice. I would highly recommend visiting this coffee shop, if you are at the hospital. Thank you ladies.

What an awful experience! 2 if the most miserable young ladies I have ever had the unfortunate pleasure of being “ served “ one leaning playing with phone - other grunted. Oh and no oat milk

Good coffee (albeit limescale in the americano), but staff are so rude, lazy and disorganised. Whether there are many staff behind the counter or few the rate at which they operate is the same- very slow and chaotic. The customer service is desperately lacking and desperately needs attention.

Came here to get a coffee before work, and saw members of staff chatting in the back, only 1 member of staff had been serving. Awful customer service other than the 1 whose was exceptionally good.

Lazy coffee making girl, 😴 you need to use new milk for each coffee. Not use previous heated milk then slap in a shot of coffee.

I visited costa coffee on the 26th of October at around 10.35am and their customer service was amazing. I love their hot chocolate but I’m allergic to coffee so informed the staff of this and they used a brand new machine and used all clean jugs. Outstanding. No other costa has ever done this before and I feel they def need to be recognised for this.

Absolute waste of money why people go to Costa Coffee is crazy.next time you have a tea open the tea bag and see whats inside....

Popped in for a coffee after visiting a relative. Seriously not impressed. Staff were miserable. No manners. Rubbish all over the floor. Young lad who was serving the coffee was rude. Coffee was warm at best. Avoid

As u can see, it is very dirty plate. I was surprised. How can shy servers by these impurity!

Lunch today, lovely soup, but they didn't check if it was actually hot, so served luke warm. The cutlery was also dirty,. there was a distinct lack of care

Ambiente encantador, mesas impecables, sillas cómodas, personal amable y amable. Un miembro del personal me aconsejó que mantuviera mi teléfono sobre mí en lugar de dejarlo sobre la mesa, ya que había habido un robo de una caja de caridad, y ella estaba preocupada por mí. Delicioso desayuno, que incluye jugo de naranja, sándwich de tocino, tazón de avena con miel y un gran café con leche flaco. Siempre me ha gustado Costa, y visito varias sucursales mientras visito diferentes áreas de Nottingham. El personal siempre está muy ocupado, pero siempre es libre de sonreír y conversar, y me encanta la decoración y el ambiente continental. Costa es más caro que otras marcas de café, pero obtienes lo que pagas, y realmente disfruté el pequeño refugio dentro de un bullicioso hospital, y cuando tuve mi tratamiento, Costa era el lugar perfecto para ir, ya que ayuné antes de mis exámenes y el desayuno fue muy bienvenido. Recomendaría Costa a cualquiera, incluida esta sucursal. Gracias costa.

Good coffee as always but the service at this branch is extremely slow as the staff want to chat amongst themselves instead of serving. I've never seen a staff member wash their hands before serving food, after they return from a break or after handling dirty money. This is in a hospital for crying out loud and staff not washing hands is unhygienic. I've seen cups dropped on the filthy floor, knocked about by feet then picked up and stacked with others. The constant use if the word Darling at the end of every sentance is not appreciated and suggest an unprofessional demeanor. It should be Sir or Madam not Darling. Poor layout of the barista bar in the far corner which is used more than the other is a dead end and the waiting customers have to crowd around closed end of a counter. The worst branch in Nottinghamshire and the staff don't have a care for their customers. Really poor service with prices that are more than other branches.

Qué mina de oro tan ocupada que las chicas que trabajan aquí no se detienen, pero todas han sido agradables y amables, con un servicio increíble bajo tanta presión.

Es una de las peores CS que he visto en mi vida. El personal y los gerentes en la sucursal no tienen etiqueta. Se negaron a servirnos debido a que somos asiáticos; es repugnante ver que incluso en el siglo XXI la supremacía blanca pensó que las personas trabajan bajo el paraguas de Costa.

Very kind staff when you need them

This Costa has the worse level of customer service that I've been to in the country. It seems that every staff member has no real skill in basic service. Food all over the tables, floor unclean ,dirty cutlery. If you want food poisoning this is the place to go. The staff here have no idea of basic food hygiene.

If you're on your break and the only one in their the staff seem far more interested in their conversation than serving you. Can wait ages to get served. Drinks fine. Most staff nice and helpful.

While needing to wait for my son, my realistic option was to sit the 2-3 hour wait in Costa, with a coffee and a book. This venue is clearly very busy with vast footfall, but I was allowed to sit quietly throughout the wait and read. Thank you for giving me the opportunity to spend a quiet moment in comfy seating, with coffee, on a busy morning.

Well located in the town . Friendly staff serving exactly what you know . A clean and well love business . Positioned 2 minutes from the swing bridge .

Good selection, nice staff, good food

I've been attending appointments at the hospital almost every week for the past two years, and up until recently I've always cheered myself up after my appointments by stopping at Costa before I head home. However, my last two visits have been awful and I don't want to visit anymore as female staff were rude and unhelpful, didn't listen and chatted amongst themselves while I and other customers were trying to get served. Because of my disabilities I have to walk with a frame, previously staff would put my hot drink on my table for me, which I always appreciated, I used to sit as close to the counter as possible to make it easier for staff, but on the last two visits drinks were left on the counter out of my reach and no help was forthcoming, other customers had the same problem. Cinnamon was sprinkled on my drink despite the fact that I didn't want it, when I pointed it out to the server, she tutted loudly but said nothing before virtually snatching my drink back and tipping it away before making another. One of her colleagues said to her, loudly right in front of me "you should have just scraped it off and given it back to her"!! The fresh drink was thumped down on the counter without a word!! Not a pleasant experience at all.

Osta is Costa wherever you go. Pity they don't pay their staff enough or at least employ more so to relieve the existing staff.

OMG this is the 2nd time I’ve visited a Costa & I definitely will not be returning. Coffee was good but I have never been served by such a grumpy unfriendly bunch of ladies in my life! They obviously hate their jobs but are passing on their hatred of their jobs onto the paying customer, time for them to get other jobs with no contact with the public

Great place to sit while waiting for baby to arrive.

Service in here has always been a bit pants but went in today and was actually shocked at how rude the staff were to all of the customers, sullen and snappy. Customers were spoken to like rubbish and made to feel an inconvenience. Awful, even by its own poor standards.

Waited in the long que for about 9 minutes, when i enquiries if any one was serving, only to be told, we are busy by a pot washer!!! Shocking attitude, this was inside an Hospital, I had my sick friend with me, thought I’d treat her to a latte,. Well I was mistaken, thinking that we would be able to get a good quality service...avoid or wait and be quiet, if your on your lunch break, leave it, you won’t have time...

Need a discount card if your child is in hospital x

The cafe is cramped. There's just enough room to get to the counter in a wheelchair but not enough room to turn around and exit. I ordered a peach iced tea. Got the tea but no ice? The staff do their best but they appear understaffed. They're not too friendly but I don't think that I'd be all smiles working in that cramped little place. They could put some tables and chairs in the adjacent corridor where there's plenty of room. This would make space for wheelchair users.

Nice place staff friendly but a bit pricey

My latte was lovely but the cleanliness of the place is poor. Very dirty trays, water stained spoons and a dirty plate to serve our elderly gran her cake on..defo not high street standards but the prices are...

Staff quick and efficient. Bacon and brie panini absolutely horrible. Sparse filling and bland. Coffee was OK though.

Busy but friendly staff.. Love Thursday night's with Nicola and Louise. Best staff there thanks girls xx

Don't even deserve 1 star, their only benefit is that their 24hrs! Went to get 2 hot drinks yesterday. Lady who served me was mopping and cleaning the floor, she then came and used handful sanitizer instead of washing her hands properly under the tap. Anyway she has no customer service skills, said "what do you want" instead of being polite and serving me properly. Then didn't even say thanks once I have her the money and said thanks. All she said was here's your change and looked away. Then top of that she put so much milk in my tea it may as well had been hot milk instead of tea. Poor service and poor attitude. I suggest Costa invest and pay for decent staff and have a proper selection process as otherwise their poorly skilled serving staff will turn away customers!

Lovely coffee and polite staff but long queues to get served.......

Poor service bordering on rudeness; would like to speak with the manager to enquire if any provision is made to offer further training to staff on communication with the public.

24 hour Costa. Almost always busy, but service is good and it's a welcome amenity in the middle of the night.

Visit frequently, the coffee is usually inconsistent but staff are friendly and polite. Quick service too.

I bought a takeaway coffee which turned out to be wet, hot and not much else. Whilst it didn't take long to be served (early afternoon) the woman at the counter seemed to have forgotten how to smile and was quite brusque. Smiling in a hospital environment is very important. Does not compare well with other Costa outlets

There for birth of my daughter which had complications. Lived off costa for 4 days and 3 nights. Massive thanks to all the staff. A special thanks to Laura i think her name is. She took the time to ask if i was ok and cared whilst making probably the best squirrels breath (large hazlenut latte) i have had in a long time. Just wish it was my local these guys would have my daily custom... almost worth being at hospital. Kindest regards Ryan

Busy, but quick, efficient, polite and friendly. Enjoyed watching Warren at work a true Barista.

It is a great idea having one in the QMC but they need more staff. On every occasion I have visited this one there has always been out the door. Can't fault the products though,always fresh.

Nice to have the choice of Costa based in the hospital. Friendly, polite staff. Normal range of Costa products and the price range is in line with other Costa establishments. Downside, not enough tables, some always need clearing, not enough staff, a long wait for coffee .

Came in for my second coffe and I was serve with one of the barista with a chewing gum and chewing right infront of my face and rude when she was talking to me I asked for less ice for my drink and so when I got it it was half full ice so I then returned it and asked for less ice, instead of remaking my drink she then just scoop the ice out with the lid and pump more mocha syrup in my drink without stirring it, I asked for less ice i got half full ice I returned it and I got it without ice didn't even apologise and when handing my drink she was rude and rolled her eyes to me

Service wasn't great, wasn't awful either. Forgot part of my order but were very pleasant throughout

Husband in intensive care and I think the young lad was called Corey from Costa Coffee on floor B helped me out with a phone charger to charge my phone to enable me to contact family. He didn't have to help but in my opinion he went above and beyond he was a real life saver thank you for your continued excellent service Kay

this was always busy during term time so i never went. but in the holiday period i went here with a friend and we bought a christmas exclusive white hot chocolate in december 2015 . Good times!

Thought the coffee was a .little expensive,nice but expensive,for what you get in other top end cafes,the staff were lovely,but if I visited the queens medical center again I woul go to the w w I instead ,

Often super busy, but staff are friendly.

Busy but quick and polite service. Rushing to get to my appointment I then dropped my large coffee and made such a mess. The kind and helpful staff told me to come back After my appointment and a new drink would be given to me. I returned a few hours later to receive my drink with a smile thank you very much

This is a brilliant resource at the Hospital, as it's nice to have something luxurious to eat or drink if you have having a rubbish time... or to eat somewhere else than your bed if you can... however, it's super expensive so if you are there for a long time you may need a second mortgage for all these lovely treats. It was great when we were in the labour suite, but I'm glad it was only two days!

Nice idea to have this in the hospital lobby but the service is always slow and the queue that snakes through the seating area just makes movement difficult for customers.