The Buttery in New Forest

Great place to stop off in the New Forest for a meal snack or afternoon tea etc It looked as though it had closed down last time I was in Brockenhurst

Popped in for a coffee, good service and with a smile.

Disappointing experience. Came here years ago and it was a lovely cafe back then. Revisited today with family. Was completely ignored when we came in and stood at the entrance for approx 10 mins. Staff didn’t so much as look at us. Approx half tables were taken and the other half had dirty plates on. Decided to sit on a nearby dirty table after being stood and ignored so long. Used our own wipes to clean it. Staff miserable as sin. Toasties almost £10.00. Decided we would have a cream tea and they were out of scones. Stayed for almost two hours and the surrounding tables weren’t emptied or cleaned. Toilets were also quite dirty. Not a nice cafe which is a shame considering it’s location

A very English tea room near the sea. It was full at 10:30 a.m., that says it all. I really appreciated it thanks to the friendly service.

If you have special dietary requirements. DO NOT VISIT HERE. My wife, 2 children and I visited here on Monday 28 October 2024. My wife and 2 children are all coeliac. The restaurant advertised gluten free options and so we sat down and were served. My wife asked what soup of the day was and we were told pea. She advised the waiter that she was coeliac and he said he thought the soup was gluten free but would go and check. We all put our orders in with my children ordering gluten free sandwiches. 5 minutes later the waiter returned look8ng very sheepish. OUR EXPERIENCE WAS ABOUT TO GO DOWNHILL RAPIDLY. The waiter informed us that he had spoken to the manager and hhe manager had informed him and I quote the manager - he was not prepared to accept coeliac s in the restaurant. I had to ask the waiter again as I thought I had misheard. In my years of visiting many establishments serving gluten free food I have never felt so embarrassed snd upset. We have now experienced how it feels to be prejudiced against and can empathise with others who may be. I'm pretty certain that the manager would not be allowed to say this to other minorities The issues I have here are 1. The Manager clearly was not prepared to come and tell us this himself, so sent a member of staff to tske our grief. If you are mak8ng a statement as bold as that then surely you have to do it personally snd face to face. 2. The lack of care for 4 potentisl customers and all their family and friends that he has not cut off from his business 3. The blanket approach that this manager has to dietary requirements that they clearly don't understand. If he had come to speak to us then he would have understood each of our individual needs and that my wife and the children are OK with things being in the same kitchen as non gluten ingredients, as long as they don't come in to contact with gluten directly themselves. He clearly had no time to do this and therefore I draw, could not really be bothered about us as potential business, or the effect on his reputation. If you have a dietary requirement then I would urge you not to visit this restaurant snd go through the same embarrassing and humiliating experience that we went through because of our diets. I don't usually take time to write reviews, so you can probably tell how angered I am by this.

We have always said must try here. We found a table outside. Went and got the menu from inside. When ordering food the young lady welcomed me with a yep!. I said we was table 22 outside which she said not serving outside not enough staff and we are all new. Did not say would you like a table inside. There was no mention when getting the menu or a sign outside to say this. Also being welcomed with a yep. Not good customer service.

Great little coffee shop and more. Food was amazing and staff friendly. I would certainly recommend going here, if you can get in. It gets busy busy.

Nice little cafe to have a cuppa, spot of lunch or tea n cake. Centrally located. Staff ok not overly happy/friendly but the service was adequate

Our food was delivered by it being thrown onto the table with a clash. My Bakewell tart was awful. The coffee was ok and my wife’s tea and gluten free Brownie were fine. The waitress was very grumpy and I think a customer service course would do her good.

Visited today , had only been sat down 2 minutes and rushed to order .

Terrible service. Had the plates thrown on the table by a grumpy waitress. The Bakewell tart was horrid. I think the staff need to go on a customer service course. The coffee was ok.

Busy, friendly atmosphere. Staff really friendly and helpful. Had luxury afternoon tea and was really good value.

Lovely little cafe, dog friendly ideal stop for a mid morning bite to eat and coffee

One beautiful café in the heart of Brockenhurst is the Buttery. Nestled in the scenic village within the New Forest, this charming café offers a welcoming atmosphere with a rustic yet modern touch. It’s a cosy spot, perfect for both locals and visitors looking for a relaxing break during their exploration of the area. Ambience: The Buttery has a quaint, laid-back feel with large windows that allows guests to enjoy the scenic surroundings. The café’s warm and friendly service adds to the overall homely vibe. It’s a family-friendly spot and also caters well to cyclists, walkers, and dog owners, making it popular for people out exploring the nearby forest trails. Food & Drinks: Their menu is varied, offering everything from hearty breakfast options to delicious light lunches. You'll find an array of homemade cakes, scones, and pastries—perfect for traditional afternoon tea. They serve freshly brewed coffee, speciality teas, and smoothies. The food is fresh, locally sourced, and caters to different dietary preferences, including gluten-free and vegetarian options. Location: Situated in the heart of Brockenhurst, it’s conveniently located close to the train station and the village’s small shops. Whether you're visiting for a peaceful retreat or a pit-stop after exploring the New Forest, The Buttery is an ideal café to enjoy the charm of Brockenhurst.

Great place. Eaten here several times. Very popular hence busy.

Lovely simple food. Good portion size

Staff quite grumpy, poor quality food, bread very dry on sandwiches, and scone went back as very dry and stodgy, won't be going back

Honest review, Quality of the food ok, I would say it’s expensive for what it is and there was significant variance with portion size especially with chips. Atmosphere fine if you do not mind dogs in a cafe. Food was quick but there was no consistent way to order. I joined the existing queue to place my order yet despite there being 3 people waiting and only one staff member on the till other staff would walk from the kitchen area and directly take orders from the tables ignoring the existing queue. Visited around 12 o’clock on a Saturday, not particularly busy with half the tables still available. Wouldn’t go back just seems overpriced due to location and nothing more. Also very limited drink choice on the day of visit, no coke, all drinks were the low sugar options.

Terrible service staff rude and obviously having a bad day. Tables uncleared cheese scone dry would not recommend this place

Sadly I wouldn’t return here. It’s in a lovely setting but the outside tables were piled high with dirty plates, half our table waited 30 minutes for their food when the first half arrived and we chased 3 times for drinks. We weren’t the only table to have this problem, not enough staff but a real shame as it’s in a lovely setting.

Staff super friendly even though very busy bank holiday Sunday. Waitress service at table, cake yummy. Our only let down was no mac n cheese but nipper found something else on the menu. Nice selection of food, and local cider

Chaotic, lots of tables that had not been cleared, the lady who took my order had no customer service skills, dirty shirts worn by 3 of the team, mucky carpets. Food arrived and was eaten before the drinks arrived. The sandwich however was fine with crisps and a side salad.

The food was decent, however, from my point of view the service was not up to standard. Many tables and counters were left dirty - despite not being busy - and we had to ask multiple times for water and for a table to be cleared. Upon paying, staff very obviously asked if we left a tip. I would not recommend this cafe.

Just dropped in for tea and toast. Long wait, apparently lost ticket. Told was no butter so returned the order, then appeared with butter they had found. Surely a staple of any cafe. Other options available in the village would probably be a better option.

We had a lovely cream tea here served by some lovely ladies. The service was great and the scone was delicious! Will be returning soon

The breakfast was absolutely delicious! We were served by mia she was brilliant! The service was quick and the drinks were fab! We will be returning again soon

Very rude staff, food took 40 minutes for one toastie when it wasn’t even busy. Felt like they didn’t even want to serve us and made us feel very unwelcome. Will not be coming back any time soon.

Nice, pretty little cafe. I only had a coffee and a scone varied menu, and good value. plenty of seating, friendly staff.

Our first time visiting here and the area around it. Had seen some of the reviews previously and came in a little skeptical. However, we could not see what some of the previous reviews have been based on. The service was lovely and quite efficient as well, the food was incredible the hot sausage sandwich in particular was a highlight and it has a lively atmosphere especially on a Sunday afternoon. Would highly recommend coming here!

really lovely little cafe, food and coffees were delicious with a cutesy atmosphere. a lovely waitress Daisy served us and made our drinks with great service and a smile on her face that made me and my family feel welcomed

Cream tea was lovely despite the long wait, workers seem like they didn't want to be there. Food was the saving grace

Food was OK, they hadn't mentioned that my partners side salad would come dressed with vinaigrette so he ended up having to send it back due to an intolerance. His jacket potato was somewhat cold and the chilli wasn't the most flavourful. I had the cheese scone cream tea, the scone was perfect but the rest was a bit bizarre, it was served with grated cheese on the side which didn't stay on the scone when it was put on top, the chutney was OK. Onto the issues we had, we were met by a server who was completely uninterested, the cafe wasn't clean and overall it wasn't a pleasant place to be.

Nice little tearooms in Brockenhurst. Cakes were lovely and cream teas looked delicious

Great breakfast, super friendly and helpful staff.

I ordered the ‘large’ cooked breakfast….If you’re hungry enough to order one l suggest you eat before you arrive.

Good quality food but prices aren't cheap. Gets very busy at times. Outdoor and indoor seating. It's not as good as it used to be and service has definitely deteriorated.

Food was good and a decent kids menu. It was quite expensive for what it was. For example £8.95 for sausage sandwich with cheap sliced loaf, in a bag salad and crisps. Staff were confused by request to push 2 tables together, then we went outside and they were surly until I added tip after order (had to pay before food arrived) then they cheered up.

We came yesterday after walk in the forest and saw an offer for ‘coffee and cake’ but on the board said 3-4:30. We came a bit after 4:30 and ask if is possible and they were happy to make an exception. The coffee was nice and the cake delicious. We ask for apple cake with clotted cream and lovely waitress Amy said that’s not including in the deal but she will sort it. We had to pay only 50p for extra clotted cream- bargain. Turns out all cakes are home made. The staff was very friendly and even they gave to kids drawing even though they were about to close they let us stay longer . So nice of them. We are on holiday here and for sure we will be back again.

One slice of toast and cold sloppy scrambled egg for £8.00 rip off, service very slow, we git there & were seated before 11am and when we went to place our order when the waitress eventually came over and served us only to be told we were to late for breakfast, when we kindly reminded her we wre here before 11am and was waiting on her. Not customer friendly at all or any apologies for the wait. Don't waste your money

Clean and tidy friendly staff food is delicious freshly made

Not the best experience Having been here before and enjoyed a lovely cream tea. Plus the staff here are friendly enough and really helpful. Unfortunately stale scones late in the day. To be fair the cream tea was refunded but the two toasted sandwiches were like two warmed up cheese sandwiches. We were told that the chef was leaving in 11 minutes so maybe not the best plan. Not great value for money. Such a shame

Nice place to stop while visiting Brockenhurst. Bicycles stand at the back of the outside area. Good choice of cakes and small selection of ice cream. All nicely served with the smile.

A very nice place to stop for a snack or light meal.

Can I ask a question is this buttery the same Company that use to have a tearoom in Vincent's Walk Southampton quite a few Years ago , we in Southampton miss not having the Buttery tea rooms here we miss out not have this Tearooms here

Service was slow but staffing was scant. Very lovely food though and worth the wait. Outside area but within a car park. Brockenhurst is a lovely place to visit though.

Lovely breakfast for Father's Day.

Very clean cafe. We only stopped for coffee so can't offer much comment.

Lovely jacket potato with a dressed salad - large potato, great value for money. Dog friendly cafe, which is really helpful. Very clean .

Cycled down today to the buttery for lunch. They have a nice food and drinks menu and the food was good with delicious scones. Unfortunately the staff seemed quite unhappy and weren't the most helpful, which had a negative impact on our experience.

I didn't actually eat, just popped in for a pot of tea. It is a lovely old-fashioned tea room with a modern feel. Definitely worth a visit.

Remembered from years ago but has changed and staff are quite rude! Cakes not up to the memory but I guess everything changes. Shame, won't be recommending again

Quick friendly service and the food was amazing. Will be back.

Fabulous lunch. Very reasonably charged. Staff kind polite and efficient

Beautiful place everything homemade service perfect

Had been there atleast 4 years before and it's changed. It wasn't service with a smile and even though food came out v quick it was too quick? However food was nice overall and certainly worth a cream tea

Very busy but staff good and we didn't have to wait long for the food once we were seated

Popped in for a late lunch. Food very good

Such a pleasant place to unwind from the stresses and strains of modern day life. Not my life but that of my poor, still working, wife. Anyway the cream tea was superb!

A bit of a disappointing visit, food was ok, but service was very wooden and a bit clumsy. It appears the chef is a bit of a dictator who can't adapt an item on the menu the serving member was to afraid to ask. My son wanted a bacon sandwich and was flat out refused on chefs say so yet had multiple bacon items on menu including hunters chicken....with bacon. And strangely the table next to us ordered 2 soups and 2 mains. The mains came out first and when questioned the server said you never stated you wanted soup first which is extremely poor attitude. Chef admitted his mistake yet basic error from a clear dictator in kitchen

I wanted to take a breakfast here and I had much expectation about it. It was good (maybe just good for me), but I wanted the wow factor! I am a big portions guy and... I had a hole in my stomach in the end. I mean, the flavour (again) was good but the dish was a little bit simple. That pastries and cake... That's beyond! I loved them, specially the scones! Don't miss them. The people are kind and everything is served correctly.

The savoury crean tea was a taste sensation!

Had a takeaway coffee. Lovely staff and great service.

Had a delicious breakfast here.

Fantastic little find, amazing service and staff food was fresh and lovely. Afternoon tea was perfect and the cakes delicious

Lovely toasted teacakes and coffee

Nothing special about the café. Quite spacious compared to the others in the village.

Good - The location, ambience and varied menu. Bad - A server called Anna. Found her to be prejudiced and rude. Even got the order incorrect and did not apologise.

The cheese scone tea is so good we have to detour when driving past the New Forest!

I love this cafe, but when I asked for poached egg instead of scrambled, the waitress said the chef doesn't do poached eggs, only fried.....or scrambled of course. Message to chef... using the frying pan for fried eggs, put in water instead of oil, bring to boil, crack eggs gently in frying pan and simmer for 10 minutes.....hey presto, poached eggs. Please don't accuse me of teaching granny to suck eggs!

Can I havre backon and egs plese, thank u Oliver. Ehat a win

Not the best. The scones were quite dry and the portion of clotted cream was very stingy and not enough for the size of the scones, so we went up to ask for more cream. In doing so the staff were busy chatting behind the till and not very attentive to acknowledge we’d gone up to ask a question, and they also didn’t inform us they were going to charge an extra £2 for another tiny portion of clotted cream! Should have been free! Disappointing!

Good place and ordered some cream tea and food . Just love this place and reasonable in prices . Good for quick meal and bit cold inside due to old structure so make sure you wear warm clothing in winter . Dog friendly place as well in the garden in summer . Amazing sandwiches and baguettes.

Not vegan friendly. Charged significantly extra for oak milk for drinks! No vegan food options at all. If vegan don't bother.

Closed every time before suggested hours say

Proper old fashioned tea house. Warm welcome as soon as I went in. Staff were friendly and very attentive. Excellent quality breakfast. Delicious butchers sausage. Pot of tea came with hot water and an offer of more if I wanted... that's rare these days. Clean as a whistle including the loos. Great range of cakes, scones looked gorgeous.

Great food spoilt by young staff who obviously needed training. Hopefully the correct training programme is in operation to give the young staff a chance in the future.

A very excellent country tea house.

We had a pot of tea and slices of Carrot Cake and Dorset Apple Cake - both delicious. Service just slightly odd. Took a while for them to come and take our order which was strange as there were four staff and only one other table occupied. Other than that I would recommend for tea and cakes.

Lovely staff, very friendly. Came in with my mum for a breakfast before a walk in the forest. Quick service and lovely food. Stayed for an extra cup of coffee and a chat and weren't rushed out like some places. 2nd visit and will come again.

Starting to look outdated now and a bit pricey. The cream teas were ok, plenty of tea! For the price I would head just outside Brock.

A quaint little tea room in the beautiful village of Brockenhurst. Very friendly and helpful staff. We had two scones. The cheese scone was very good, particularly the tomato chutney. The sweet scone was good but very crumbly. It pretty much fell apart when cut in half. The pot of tea is very generous and perfect for afternoon tea.

Popular Traditional style tearoom Lovely cakes

Super slow service so don't pop in and expect reasonable speed in receiving your order. In fact it took fifteen minutes to take our order! Another thirty minutes passed by and bar the two coffee's that were good, the food served was mediocre at best. Staff nice though..

Full English was OK ....preference would be for tomato to be cooked more to bring out sweetness....also mushroom undercooked ...Flat White coffee too much foam

We had a lovely bowl of soup with a toasted cheese scone and a nice hot lattee. Nice friendly service.

Bit dated obviously but staff and food were marvellous

Went with my elderly Mum & we were greeted by Sharon in such a welcoming way... lovely calm bright atmosphere. We were a little early for lunch , so had a great cappuccino while we waited. Omelette was fluffy & delicious 😋 Nothing was too much trouble for all the staff ... yet Sharon stood out as exceptionally friendly ! 😁 Highly recommended!!

A lovely café in brockenhurst really nice food a pleasant experience

Lovely place with great staff. Food was plentiful and delicious.

Exactly what we wanted. Everything was delicious, with great ingredients. Super fast and friendly service too. They were understanding re the small children in our group also!

Not as good as usual for afternoon tea no garnish on sandwiches which fell to bits when we picked them up. Not asked if we wanted more tea everything ok didn’t even say bye when we did when leaving. Shame as it was always nice place to go

Was slightly disappointed, I had bought a voucher online, for £34 and was surprised the indoor price was £32, the afternoon tea consisted for myself was a fruit scone, with clotted cream and strawberry jam, a piece of Dorset Apple fruit cake, and a latte , my sister wanted an egg mayonnaise sandwich, but they had no eggs ,

Called in for breakfast this morning. 1 scrambled egg and toast. 1 full English breakfast. 2 teas. All was delicious😋. Friendly young lady serving. A nice clean environment. Even bought some cheese scones to take home. Would definitely recommend this cafe and will come again. Thank you 😊

Nice cafe for a quick bite before heading for a walk in the New Forest. Food was alright - we had the omelette and fish fingers. Could have had more fish in it, but it was good for a quick lunch. We also had a cream tea for one which was really tasty. Only downside was the service, despite being friendly, it was very slow and disorganised. There were only specific waitress who could take an order, and took ages for someone to come or notice us.

Popped in for snack at lunch time lovely homemade food , excellent 😋

been here before & always very good , however this time not so good, very slow service, (it was lunchtime) BLT bacon was cold & a bit greasy, cheese toastie was ok but side order of chips were cold

Service, quality, portion size, and beverages all perfect. Lovely little cafe roadside in the village which allows you the odd glimpse of horses, donkeys and I suppose humans as they pass by. Nice place.

Delicious chilli and cheese Jacket Potato (again)

Good range of tasty food, much of it using local ingredients. Service is pleasant and efficient.

Amazing cakes, hot food was excellent and great service, could not fault.