The Butterfly Box in Cheltenham

Surly staff who don’t accept Starbucks app for payment and free shots 🤷🏻‍♀️🤷🏻‍♀️🤷🏻‍♀️ . Franchise or not, there are certain expectations from a Starbucks coffee shop and this one let the brand down

Service is invariably lacking! Usually down to training or lack of it. This time problem using the card machine until someone with greater knowledge stepped in.

El personal aquí debe ir a una capacitación de clientes. . No hay mucho más que decir. . La comida es muy cara. .

There was someone called Quinn that I felt was rude and didn’t show good customer service! Apart from that I loved everything about the environment and food/drinks!

Staff play mind games if you are a regular.