The Butterfly Box in Cheltenham

Just wanted to share my experience in Cheltenham high street Starbucks today. I used to be a regular customer and spent many a lunchtime there. After not visiting for a few months I popped in and the customer service I witnessed was very poor, 3 kids throwing cloths at each other, pinching a phone and teasing the guy they were going to put it in the oven etc. I took my coffee upstairs and noticed how grubby the stairs looked and how standards have dropped. The other lady who I got to know previously ( can't remember her name, think it begins with K) came upstairs to clear the cup's and we had a lovely chat as she remembered me. She is a real asset to your company but unfortunately due to the behaviour of the ' kids' working in there now I won't be visiting again

The cafe staff are always very helpful and lovely. I bring my kids every week and they love it. Shop floor is always well stocked and staff are helpful

Good atmosphere and great social atmosphere

Great to break from the Christmas shopping in this cafe. Staff very friendly and tea came with pot of hot water. May be traditional but often overlooked nowadays. Appreciated.

I have ordered mobile way rather than my friends however, inside were busy. Staff seems like so overwhelmed. There was not good welcome or smile on their face. You can tell like they cursing people secretly once you walked from the door inside. Rather than my previous experience wasn't good on this time. I just came for birthday drinks that starbucks offers. No one even mentioned. However drinks taste was okay.