Asda in Cheltenham

What is going on with Asda George click and collect at the moment!! No one answers the phone been trying all morning. Still my order was supposed to be ready yesterday and still nothing and no status updates!! Sort it out not impressed

Breakfast - non existent Customer service none existent Server was aware we were waiting and didn’t acknowledge us. Couple/family in front ended up taking the chairs off the tables. Was referred by the travelodge nearby as an option for an early breakfast. Sorry, don’t put a member of staff on with 1 months service on their own. So don’t blame him - management sort it out.

It's now been twice that you have not delivered my order. And on limited money you have left me without food. Once a break down of your van, and today a picking error. Your service has become a joke, I would not advise people to use your store . You need new management. Totally rubbish service.

The worst section for "fresh" meat I have come across from a big supermarket. The beef that was stocked would have fit in one trolley. Are they forcing us to become vegetarian or to just eat prepared food that is equivalent to junk food??? No wonder so many people are unhealthy & overweight in this country!!!

Just now me and my family been there for shopping and experienced very tremendous experience from this guy from the counter. He was so rude towards me and my family. And the supervisor not even considered our complaint. After checkout this guy started to abuse us in his mother tounge. He was so racist towards us. He simply came for an argument with us in a rude way. And then my partner asked him to speak politely. He was smiling and at the same time he was swearing.

What is happening at Asda Cheltenham. It used to be such a good store. Now I rarely come out with a full shopping list as shelves are often empty or the product is suddenly no longer available and now I can’t guarantee my phone payment will work - one day it does, another it doesn’t. I don’t carry cards - it’s 2024!!! Staff are apologetic and say it’s a new system & doesn’t take American Express. Well it didn’t take any of the cards presented so I had to leave my shopping - I’m off to Aldi tomorrow - always works there!!!

Edit - click and collect lockers have been fixed and everything is working smoothly. Lovely staff, but the click and collect system is very confusing. You can do C&C here, but the lockers don’t work, the phone number doesn’t work, and you have to go into the shop and ask someone for help. A sign would be really helpful.

We've just been to this Asda and were disgusted to find just one till open with a cashier on it. There were 8 customers waiting with trollies full of shopping. There were 4 Adsa staff hovering around the self service area including a supervisor, who I asked if they could get another aisle opened. She told me that there physically wasn't anyone available 😳 About 8 minutes later another aisle was opened. Poor service Asda. We spent £215 on groceries and diesel, where is the customer service?? Maybe you should train more staff on operating tills. 🤔😕

Absolutely terrible customer service. I went into Asda to buy some medicine that contained paracetamol which is age restricted. The kid at the self service asked me for ID. I didn’t have it on me. Straight away proceeded to go through my bags and take the items out without saying another word. First of all being in my 30s and getting asked for ID is completely ridiculous, for a 16 restricted item. But fair enough, I worked in retail. Fine. But what’s NOT acceptable is no apologising to a customer and not offering to hold the items back whilst ID is being retrieved or doing anything at all to try and be helpful. To add to this, a few months ago the alarm barriers set off every time staff and customers went through, this same kid working at the self checkout, had the nerve to pull me over and check my bags and receipt. Based on the rest of the google reviews it look’s like how things are simply run at Asda Cheltenham. One more thing. I’ve said thank you to other staff members before after authorising a restricted items at the self service before to which they blank you and say nothing back. Best to avoid this store.

At 13 : 35 today driving up Tewkesbury road up towards town went over the hill down towards Tesco only to be confronted by an Asda van across both lanes having pulled out to turn right waiting for traffic the other side to clear(which before pulling out he could see the other side was not empty of traffic) this was just idiotic as traffic coming down this road over the hill can be doing at least 40 mph maybe you can tell your driver that bread and milk are not worth causing an accident.

Will take payment out of your bank account without authorisation staff not helpful Will make you wait longer than a week to get any refunds

At 13.35 today driving down Tewkesbury road one of your delivery drivers pulled out of sun Street and stopped across the road blocking it nearly causing my carer a car accident I need this asda driver spoken to as this could of been very serious and I am NOT HAPPY. And am shook up by this I suffer from anxiety among other health issues

I used the car wash service on site and paid £35 for them to clean my car, unfortunately they power washed my car Matt’s and put them in soaking wet so now even 3 weeks later my car is soaked inside all the windows so I can’t see out and the water drips everywhere and now my car smells damp and nasty.

A large, spacious market, very well stocked with all kinds of products. The inside of the store is surprisingly clean and fragrant. The service is very nice and helpful, always willing to help. Sometimes it happens that in the evenings there are no goods on the shelves, but in the morning everything is usually replenished.

Nice open supermarket with huge car park & cheap petrol station.

Unfortunately not the best experience. Wanted to get breakfast. Was 7am so was only expecting grab and go. The coffee machine ran out of milk on the first coffee order. Alerted a member of staff who could not have cared less. Shrugged shoulders and walked away. Went over to customer service and was told it was the cafes problem which doesn’t open till 8.30. So no coffee. No lids for the large cups either for a colleague who decided to try a tea. Again the next member of staff passed the issue on saying try them over there! Clearly the staff are not happy to be serving people at 7am. The grab and go sandwich section was completely bare save for one Smokey bean and cheese wrap with a best before of today. So when I read reviews before coming that said it wasn’t well stocked I should have headed to Costa. At least they might have had coffee!

I'm currently in a wheelchair and Paul the porter went and got me a mobility scooter to do my shopping with. He even helped me to put it away afterwards. He deserves a pay rise and is a credit to the store. Daniel, the security guard, was very helpful in setting me up with scan and go.

Plenty of parking, tidy store and friendly staff. i love the hot food counter. Asda Cheltenham is part of the Asda group; one of Britain’s leading grocery retailers. Asda offers great prices and quality products helping customers save money & live better. Visit us in-store and get groceries delivered to anywhere in the UK, or collect from your local store or petrol station at a convenient time for you.

ASDA Cheltenham is a budget-friendly store that offers low prices and grocery delivery. My shopping experience was fine overall, but I did notice that a significant number of items on the shelves don't match the placecards and isle descriptions. The store offers a range of items, from household goods to food, DIY, and many others. If you’re looking for a bargain, ASDA Cheltenham might be worth checking out. I also noticed that there was only one staff at the till, with a long queue piled up, while other tills were unstaffed, frustrating some customers.

This must be the worst stocked supermarket in Cheltenham. Tonight was my 3rd attempt to shop on the way home and again there were so many empty shelves it looked like it was closing down!! Maybe it's better stocked earlier in the day but in the early evening it's more of a "grab & go" convenience store than a supermarket.

Good food, good reward program.

You can make a payment with a phone but you can't get refund very arrogant maneger accusing you with something you did not do

My wife and I went to asda to collect a delivery, between my wife and myself we thought something was missing. We returned to the store and they couldn't have been more helpful. It turned out it was our mistake and they were so generous about us being quite wrong. They are a credit to the store and asda. Lovely women doing a difficult job.

Illogical product layout. High pricing and dim as day old dishwasher staff

Visited this morning and the frozen section had large amounts of products not restocked; weirdly though many of the ones in stock had 'out of stock' labels on in front of them. Generally the offers and placing of products is weird, for the frozen treats there are 3 seperate areas, 2 of those are 'special offers' but the offers seemed to be fairly random across shelves. So to make a 'buy 2 for £5' offer you'd have to worked across different shelf locations in between price reductions and similar '2 for £4' offfers. It doesnt help that the labelling is outside of the freezer units and they weren't lit, so when I open the door to actually see whats there in the dark corners it's a pain trying to figure out what price or offer it could be in, constant opening and closing. It just made what would have been a 2 minute task in somewhere like Tescos into a 10 or 15 minutes of doubling back on myself to see I hadn't messed up. Also, I'm not sure if this is a difference between stores or what, but could not find tinned fish anywhere, all the tinned items seemed to be split among different aisles, it just seems weird to have like 3 partial shelves of tinned items across 3 aisles like this and most likely a 4th location that, for the life of me, I couldn't find. The products are good and the prices too, but my gosh the layout and placement baffles me.

We were visiting the area and decided to go to the Asda cafe. We asked for the menu and the lady pointed it out. Literally nothing on the menu was available. I then asked for a cheese toastie which she said she will bring to our table. I started eating it and then realised it was chicken. I am a vegetarian and this was a complete shock to me. I was literally feeling nauseous and in shock. I told the lady and she replied with a ‘oh’. She said it’s normally on this side and she had picked up the wrong one without looking. I have her name and the receipt and would like to make a formal complaint. This carelessness is not on and not acceptable. I am totally disgusted and has affected me terribly.

I took my son to the cafe for lunch and it’s safe to say I won’t be returning. They had nothing available on the menu and were so poorly put together. Tables were dirty and sticky and they were selling 4 day out of date milk to children. Absolute shambles

Such want to highlight behaviour of staff at the self service in Asda store Cheltenham on 15th July 2023 at around 15:00 pm. behaviour of the staff was so rude when I only asked simple question, I got the meat from the shelve, there was no price tag placed on the shelve, when I scan the barcode, it was expensive, then I called for help, worker came over, I mentioned I do not want this meat as it is pricey and he said in very abrupt voice “the price is what is on the barcode” then I said again I got this product from shelve, there was no mentioned of price, then again he mentioned price is what’s on the barcode, then his colleague came over to see what’s going on, when I explained she was even ruder and very abrupt . This is my first incident at Asda, after shopping there for over 10 year. I hope someone at higher level highlight workers how to react with customers at any situation and help.

I visited Asda Cheltenham to buy a customised birthday cake and a lovely lady called Sonya was happy to assist. She stayed with me and helped navigate the printing system throughout my visit. Brilliant customer service and gratitude from Sonya! She really shown the true extend of “going the extra mile”.

Visited earlier to grab supplies for weekend break and the layout of the shop is non-sensical as various clothing and daily foodstuffs are literally scatted among the shop, which annoying as it was, was overshadowed by the attitude of staff. Most were fine but had bad experience with scan and go member as staff was digustingly rude, my partner would attempt to talk but staff member would repeatedly tell my female partner to be quiet. That enough is vile. Im glad i dont have to go to this Asda regulary.

Our shopping was never delivered (not the first time this has happened either), a voicemail left after our slot had expired to say they ‘can’t deliver’ please call back. I tried to call back but there is no way to get through as a pre-recorded message explains to go online and then the line cuts off. I phoned the national number which puts you through to a Singapore call centre however they cannot help as they do not actually work in the Cheltenham store and they were also unable to get through to the Cheltenham store. I asked for my order to be cancelled and to be refunded however on my account it’s still showing as ‘out for delivery’ so whether I’ll need to follow this up will have to be seen.

Good parking big store and also clean.

Terrible!! Absolutely terrible! Never order from them trust me! They didn’t deliver my order last night, no correspondence as to why it just kept saying out for delivery, called Asda refund number today and they can’t do anything because they haven’t been informed it’s not been delivered or why so now I need to wait up to two days?! And they offered a £5 voucher for use at Asda but I’m never using this hell hole ever again! They’re appalling!!!

Ordered home delivery that was due 2 and half hours ago!! Still no sign so called and the reason was ‘not enough drivers’ no correspondence regarding this just saying ‘our for delivery’ yet it can’t have left the store when there’s not enough drivers!!! Given a different number to call for refund?! Appalling treatment and will never return to Asda ever!!

Phoned me on Saturday 20/03/2022 to tell me that my internet delivery wasn't coming just a couple of hours before it was due. Told me they had no drivers and wouldn't have any the following day and recommended that I go out of my way, phone a number, and ask for the order to be cancelled. An absolute joke that no offer was made for alternative delivery. I've had to go the weekend making do without this much-needed grocery order. This is the last time I will ever be ordering ASDA deliveries and it's thanks to THIS store.

They have good coffee and you can shop while the car is being washed. .. There is not a lot other than that its OK

Smaller than I expected. I made the trip over from Gloucester since the store there didn't have the tee-shirts I wanted. This one luckily did but the non-food departments were small.

Heaven forbid you actually want to order from the pizza counter.

The most unorganised home delivery service in the UK literally every time I order its late or doesn't even show up !

Used the toilets which were clean and tidy. Had a coffee at Cafe, quick service no queue, nice coffee good price.

The best scone on the market! better than the posh Supermarkets 😊

An accessibility nightmare. The store wheelchairs are almost always broken in some way, the wheelchair trollies wheels are too close so they jam the chairs front wheels and make reversing impossible, the accessible toilet has sensors so if a store wheelchair goes anywhere near them they set off multiple alarms, alerting everyone at the checkouts to you, and any other sensors Will be set off by the wheelchair too. The security/customer support staff member at the front always comments on what store mobility aids I should use, and only listens to the abled bodied people I'm with whenever I try to tell him I know what I'm doing. Even the toilets were shoddy at best, with a broken soap dispenser, tissues instead of toilet paper, and no emerge call rope or button you could easily get to if you needed it. If it wasn't the only shop I could get too easily, I'd never go here

Still a great place to shop but since the mask relaxing less than half the shoppers and staff wearing them

Very good products well stocked shelves

I have been going here since it opened, all those years ago. Over the years they have managed to improve perfection and I am blown away. Not have they only added Scan and Go but they have improved the quality of the food. Staff there are friendly and class to say the least.

Been shopping here for years. Staff are lovely. But it is a regular occurrence to find products scanning at a higher price than shown on the shelf. I come across an incorrectly priced item about once a fortnight. Didn't notice today's incorrect item until I had left. Frustrating.

Appalling today. Absolutely packed, not much fresh food left and 20 mins to get through tills as scan and go not working and many tills not open. Would have been longer but very kind lady with a lot of shopping let me go in front of her. As a store it has been getting progressively worse in terms of staffing levels and quality of food. You would think with Aldi’s opening imminent it would be better.

Getting the run around to pick up clock and collect after a colleague or the wrong order in the collecting boxes. Very frustrating

One of the big ones what else can be said

Clean, well stocked, and they at least try to keep the ques to a minimum unlike the other local supermarkets.

Really like Asda. Always shop here. Lovely, Friendly staff. Get my main shopping delivered. Always on time. 1 issue, everytime I call for information (to avoid unnecessary travel during Covid) I get a recorded message directing me to a website that I've already researched on unsuccessfully. Very frustrating. If you can't answer, just take the contact number off the site!

The scan and go is really good. I find the product range okay. The frozen section is sometimes not well stocked and limited range. You can get some real bargains at Asda. I ate at couple times at the cafe when it first opened and was not impressed but overall its okay. I think when Aldi opens just around the corner then there will be too many stores in the Hatherley area. I think morrisons will suffer more than Asda.

I had a bad experience with a cashier today. I am not going to use Cheltenham asda again.

New to this Asda, so forgot to check opening times as used to 24 hour ones. I get here just in time apparently 9:30 is when they opened their doors, after 5 minutes I had my few items I needed on this very busy day. But they dont open their tills till 10? This is such an inconvenience and there is enough staff to man even 1 or 2 self check outs at least. But no, a 25 minute wait to scan my items.. So odd to be let in the store but have to wait to scan your items. Dissapointed, and stressed.

Nice, I love ASDA, you can find anything you need in there.

Better off going to Aldi cheaper prices better food at Aldi

Staff friendly and accommodating.

I have been going to ASDA supermarket in Cheltenham many time and also all staff are very bright and aware about deaf. They ever always helpful more than Morrison. They are very busy all times and service as very good. The cafe is very hygiene and clean and foods are safe to eat.

I called in today to inquire about the sunflower lanyard and the member of staff who I spoke to was very rude and just said "NO". I was not impressed or happy about it.

Very poor to many people who were not wearing masks nothing done about it

Tienda muy grande con todo lo que necesitas. El personal fue muy servicial cuando nos habíamos olvidado nuestras máscaras, nos las ubicaron para que pudiéramos comprarlas.

checkout staff rude. They didn’t even acknowledge me when scanning my products through the till.

The website says its open at 7 am on monday.but when i got to its doors at 7 am on monday morning i was told they're open at 8am. Their website is misleading a few customers..How long will it take to update their opening hours on their website?

I've been shopping here since the store opened, with no problems at all, whilst walking past the bread counter tonight I witnessed the assistant mopping the floor around the counter on the shop floor, only to put the mop from the floor to the shelves where the bread roll are put, and then wipe it with tissue, this was around 7-30 pm on July 13th, absolutely disgusting. I do hope this will be addressed. Especially with what's going on at the moment.

We went into store this morning at the NHS time to avoid massive crowds, no badges were asked for, there was no queue outside the front, as everyone was let in as they arrived and there was the most amount of people I have seen inside a supermarket in the last 10 days. There were enough people to have a couple per aisle and they did not enforce social distancing. There were several staff members who were also not following distancing rules and one even joked "ooh you're not 2 meters away from me," to another staff member. This really needs to be looked at going forward.

The young man in the café deserves a medal, excellent service, all on his own.

Purchased some Irish mince meat this evening and when opening for cooking, it was black through the middle and had a horrid smell.. question if it was beef.. It would cost me more in fuel to return it... So I won't ever shop there again..

Big store, stocking large clothing range. However limited plant based options in the fridge but extensive choice in freezer section!

The young man in the café deserves a medal, excellent service, all on his own.

When did we agree to work on the checkouts :)

Automated fuel station. Credit/debit cards only.

Agree with other posters who say the store is good overall but they have a tiny frozen section at the expense of a large alcohol setion. I don't think this is a fair reflection of the demographic around the store as it's an area comprised of almost all families, who would probably appreciate greater range of frozen food. Examples: they only stock ONE sort of frozen roast potato (don't have time to make my own), and these are often out of stock when I go and they barely have any of the Asda range of frozen vegetarian meals and products I used to buy in Asda's Wiltshire store. As I said, there are lots of plus points to the store, including a petrol station on site, cafe, and great George at Asda clothes range. They also have a cards and toys section. The restricted frozen section is a real oddity!

The amount of times I've gone in to get something in particular and it's never there. Needs to be stocked more regularly.

This was a horrendous experience in Cheltenham ASDA, Hetherley Lane. I was stopped by the assistant manager without putting too much thought on how respectful he should approach a customer if he suspected that I have stolen the few bits I had in my hand. He stopped me because he saw a black guy on his own and he just assumed that I was a thief. I wrote to the CEO and it took a week for them only to come with an answer protecting their staff member. So I said I or any member of my family will never shop at ASDA.

Went to the entertainment counter to buy a game waited , waited ,waited and waited some more. No one there to serve me so took my money elsewhere and I suggest everyone else does too. Punish bad service by taking your business elsewhere.

A good sized supermarket, with an extensive range of quality products at very reasonable prices, lots of discounts on offer, something for everyone, definitely worth a visit

I went here a few months.... I brought back a top which when washed got a hole in. I took it back and didn't have my reciept. It had been reduced so could get a gift card with the reduced amount on. I can't remember your name but thank you so much to the lady on the customer service desk. You offered to take my top home and you sewed it up for me. Was such a lovely thing you did and you didn't have to. You went above and beyond your job. I am very grateful. Thank you so much. The cafe on the other hand.... I went last week and the fruit toast was very stodgy and not cooked and the coffee was cold and very bitty.. Tasted like the milk was off... What a waste of £5.... I couldn't come back because I was on my way to work.... I went in today and you said you could do nothing about it! Dissapointed.

Well stocked. .... but the parking spaces are very small

Don’t bother trying to shop here if you are disabled. They have one trolley that fits on the front of a wheelchair and nobody knew where it was - I was absolutely disgusted with their complete contempt.

Fab super store. Everything you could ever want.

Petrol at a great price and all the shopping you could need from clothes to homeware and also food. Competitive prices and value for money.

We find the store easy to access with lots of parking. A good shopping experience which you can end at the pleasant cafe. The staff are friendly. It is open from early till late.

Working in the area down from Scotland. Had some breakfast in the store cafe. The staff were great having a chat with us and food was quick v.good guys

Miserable place miserable staff and a terrible attitude

We drive from Bishops Cleeve to do our weekly shop in Asda. Best supermarket in Cheltenham in my opinion.

Went shopping there click and go for shoppping is great.. The other reason to be there was to get the car washed.. Had the breakfast all was OK. Whats not to like SHOP, WASH CAR , HAVE BREAKFAST. It works for me..

Served by a lovely mature lady, but rudely interrupted by the supervisor pushing between us, no manners whatsoever...very rude.

Frequent lack of stock on shelves Tuesday and Fridays.

good for breakfast, clean, and quick service after the order, not a very big café though, high chairs for babies.

Scan and go does not comply with gdpr and is so difficult to add your details. Some food is bad the only good thing about the store is their clothing range.The staff there are very nice .

Greeted by a very over worked assistant,!!! service was excellent considering she was serving ,washing up, cleaning tables and collecting trays all this she took in her stride with a lovely smile! We had the afternoon cream tea with a scone ,jam and cream ,along with a cake and tea deal very good value .

Unlike some supermarkets I find Asda to have more useful and consistent offers. They do the 'Buy three for ten pounds' offer on some meat products. Like whole 'cook in the bag' chickens, bacon, sausages and pork things. (Not chops- the other thinner ones that I cant remember the name of). It's a pick and mix so you are not lumbered with having to buy 3 chickens and prey you can eat the things before they rot in the bag. The place is laid out well and there are the 'roll back' prices they do which can be pretty good for things like fruit juice. I personally will not pay £2 for a liter of fruit juice. They do offers at £1 (ish) on some juice so I'll buy those. There is a clothes section which I've never looked round, the usual hot food counter with the usual sausage, chicken etc etc. They have a good selection of bread and rolls (I like the Polish bread they sell- also available at other outlets like Tesco and the Polish shops scattered around the town). They do a pretty good selection of cakes as well. There is a 'World Food' alley which has a fair selection of goods but nothing particularly outstanding enough to say 'Grab me quick'. I usually grab a tin of stuffed vine leaves which are nice. This is the place to find the things like sauerkraut, gherkins, anchovy's etc. Don't be put off - those are not the only things there, I just like that sort of stuff. The frozen food section is - to me - pretty naff. If there is such a thing I'd call it the eyesore of the shop. The alcohol shelves are good. Plenty of different spirits, wines, beer and cider. All and all I like Asda due to the layout, tidiness and selection of food and drink. But mainly the fact they do regular offers on many things. Not like some of the others that may have a good deal on two or three things to lure you into their domain...hahaha. The staff seem OK but I've never dealt with any, other than the check-out women. One thing I hate about all big stores is the self check out. There is the future of A.I. They can sack more staff with the use of more self check outs. (Oooh, I am a picky little person a'in't I). Once again the car park is big and they have a petrol station there as well.

I have mixed opinions about Asda Cheltenham, the staff are great and they have a very nice cafe, however I've gone in several occasions at regular times such as Saturday mornings and have not been able to get what I needed due to lack of stock. There is a lot of things that are just not available but the store is quite small so this is understandable. I generally have a much better experience at the Gloucester store.

Our favourite sm in Cheltenham. Good size, excellent staff.

Popped in to the very cold basic cafe on a rather warm day at 11 am. Last orders for breakfast were midday. There were four other tables of two and only one table waiting to be served before us. Eventually we were able to order two full breakfasts, one tea and a small mocha. Only three staff, one appeared to be the manager. Pleasant girl took the order at the til and said she would bring the drinks over. After 20 minutes of shivering under the air-con unit, the drinks were brought over. the tea was stewed and the mocha was luke warm and also a HUGE mug of it. Ten minutes later the breakfasts were presented. Two nice fried eggs, cool bacon, uncooked mushrooms, three warm sausages, uncooked tomatoes and warm baked beans. By now we were very hungry so just got on with eating. Obviously the mocha was cold by the time we had finished and neither of us finished our drinks. For nearly £14, we left very disappointed and shortchanged. We like shopping in Asda but will never grace their cafe again.

This is a typical supermarket coffee shop, but it is well placed on the outskirts of Cheltenham and near to the main roads to Gloucester and the M5, as well as some of the bigger residential areas. Service is OK, the coffee is OK, and the food is what you might expect in this sort of coffee shop: toasties, sandwiches, etc. It is useful if you are meeting someone for a coffee or want to combine it with your shopping

the receipt says little, but I paid too much, why is that ????? !!!!

Had car washed whilst shopping. They Jet washed off some paint on my new Audi Quattro, then denied all knowledge. Avoid at all costs

I would like to make a comment about a staff member Larna in Cheltenham Aldi,she went above and beyond her duty to help me find craft items ,we need good friends and staff like her. My greatful thanks to her for her excellent help and kindness. June.

Lovely service. Friendly girl on till..