The Burley Stores in New Forest

This place is awful! The staff are rude and the food is sub par and over priced. They refused service without a mask and although they are within their rights to refuse service to anyone neither of the ‘workers’ knew their own rules and were confused when I asked the question ‘are you refusing to serve me without a mask?’ There was a lot of hmmm and arrrr, after I challenged this amd their reason for refusing me the jellyfish of a man asked a very rude and self righteous women whether they could serve me, they loosely discussed it before they decided to refuse me service.I don’t mind if I’m asked to wear a mask even though it’s not legal but they need to put rules in place, put a sign up and be courteous about letting people know their policies. I don’t need to wear a mask as I’m exempt but will if people are polite about it and I can tell they are stillWorried about the virus. But when people are rude and don’t even stand strongly with their decision I have no respect for that. They are not an equal opportunities business.

We had the best scotch eggs bought here which we found on our travels, the meat selection in general was fabulous, the sour dough bread is amazing and got our papers from here every morning we were away. Everyone who works here are lovely and friendly.

The woman who works behind the counter is extremely rude, we walked in polite and wanted to buy some food as the place looked pretty decent, she proceeded to say she was refusing to serve us because we didn't have a face covering? The lockdown rules literally just changed too? We was like okay fair enough and she started getting sarcastic. Disgusting behaviour, such a shame because other reviews have mentioned her appalling behaviour too. We ended up walking down to the old farmhouse and tea room which was lovely, spacious and the staff were so polite and lovely. If you are reading this do not waste your time and money in the pasty shop go down to the tea room!!

The women that works here is the most rudest human (if you can call her that) that I have ever encountered. I think she needs to realise that without customers she wouldn’t have a business. I wish we checked the reviews before hand! Myself and my girlfriend stopped here to attempt to buy some food on 19th July (freedom day! Face coverings are no longer compulsory) however the worker of this pokey smelly shop has an attitude problem and refused to serve us and continued to be sarcastic. To be honest it was a god send as I would not want to give this business my money and after reading the other reviews the food was of poor quality (looked like it also). Avoid this place!! We went to the old farmhouse restaurant and tea bar instead and it was incredible - staff actually know the COVID rules and were super nice!

After a lovely afternoon in burley we decided to stop off and grab a coffee for the way home, to which we were greeted by an abrupt and miserable woman who instantly said to put our face coverings on before we’d even properly stepped into the premises. My partner then proceeded to walk in to which she alarmingly told him to get back, he has a naturally loud speaking voice and responded politely. This woman proceeded to tell him his voice was unnecessarily loud. I’d go as far as to say it was in a discriminatory manor as this was unfairly bought to his attention multiple times. When ordering the coffee she simply told us to “get out” and refused us service! I was completely baffled considering we were bringing business, and especially as no aggressive stance or speech from him had taken place!! This woman is extremely sour and was clearly not happy seeming as we’d disturbed the birds tweeting in her head. I don’t recommend unless your looking for abrupt and rude service.

I queued outside this store for 20 mins intending to buy ice cream. In this time they - very slowly - served two people (each of whom purchased one ice cream each). When I eventually got inside the woman behind the counter snapped at me that I wasn’t wearing a proper face covering. I had a polo neck jumper pulled right up to my eyes! I then calmly explained that my covering was adequate - while noting that she and the man “serving” with her merely had plastic visas which offers everyone else around them including the customers hardly no protection at all. As others on here have experienced, the woman immediately got sniffy and hilariously ordered me to leave!!I’m actually very relieved bcos while waiting for ages I saw the servers using their fingers to touch the ice cream and everything looked very unhygienic. These rude and dirty people do not deserve your money!

Myself and my husband visited The Burley Stores Tea Rooms at the beginning of lockdown for a takeaway ice cream. The takeaway had no COVID measures in place and the ice cream was amazing. We decided to drive from Poole to Burley today to see the horses and get an ice cream.We queued outside the shop for around 20 minutes because we thought the ice cream waa worth the wait. My husband realised that he had left his fsce covering in the car, forgetting that it wasn't a kiosk and you do hsve to step inside the shop to get the ice cream. However around 20 people went in and out with their ice creams whilst we were waiting, that didn't have a face covering and they were only letting a few people at a time. We got to the front of the queue, stepped inside to see the staff had plastic perspex up, but were not wearing face coverings.The lady asked if we had face coverings, i responded to say i did, but my husband didn't. I put mine on, although i don't actually have to due to being asthmatic.The gentleman in front of us left, so we moved forward. The man working in there then said to my husband "do you have a face covering" to which my husband replied "no". The man working in there then said "what are you going to do about it". When my husband replied with "nothing" he asked him to leave. I then asked "so you are willing to lose money, because he doesn't have a face covering" to which the man replied "yes, when it is to protect people's health" They weren't wearing anything?! My husband continued to explain that they had served around 20 people without them whilst we had been waiting. The lady then said "please stop talking and leave" and held her hand up to him. I think it's absolutely disgusting the way that we were spoken to and at no point were we asked if there was a reason why he wasn't wearing a face covering. I don't think they are aware that there are people out there with health conditions etc, that should not be made to leave or feel bad for not wearing one. Absolutely discusting behaviour and we will never be returning again!

Nice selection of light meals. Conveniently located. Friendly service and good views of High Street.

Only briefly visited this shop but very well stocked lovely local produce and very friendly and welcoming staff

On a day trip to the New Forest we stopped here for something to eat, prefably breakfast!!!! The service was very good but I found that size of the breakfast was very small. It wasn't what I expected for the price of just under £10 with tea.

Low quality food tasteless and overpriced. They capitalise on being the only cafe here which is a shame as it could be so much better

We stopped off here for a bite to eat. We ordered a steak pie. How awful it was. It was a pie full of potatoe and one small cube of meat. We complained to the man behind the counter who just basically shrugged his shoulders. Stay away. I feel they just churning the tourist trade with no attention to quality.

Love this little shop - the in house butcher has excellent meat, bacon is divine, burger patties are ginormous and tasty. I recently bought one of their roasted chickens which was delicious and have also bought chickens to roast myself. Fruit and veg are good and they stock a local yoghurt which is definitely worth purchasing. Nothing like New Forest ice cream either. Calorific and hard to stop eating. As a general grocery store, pretty much have everything. Pop in if you are passing through Burley, you won’t be disappointed.

We visited as a group of 5 adults but I got the feeling that the staff weren't concerned about the quality of our visit as they were too busy churning tourists in and out. Every table inside was full of dirty plates and cups and so because of this, there were flies everywhere - I counted at least 20 buzzing round the table next to us.We ordered a slice of Victoria sponge but couldn't eat it as it was stale. To be fair to the staff, they did offer us a refund on this. I ordered a flat white which was poor. We also ordered two pots of tea, both of which arrived in metal teapots, the handles were so hot we couldn't pour them.One of my friends had a sausage roll that he said was nice and the new forest ice cream is good too. Don't bother wasting your money here. There are better cafes within a 5 minute drive - they're just cashing in on the fact that they're the only cafe in Burley.

Came here with friends after fairy festival was cancelled so was expecting it to be busy which it was so was prepared to wait a while. Managed to get a table but it needed clearing. A very young boy started to clear the table. He was really sweet and polite unlike the 2 young people (1 male 1 female )who told him off and were really rude to him. I went to the counter to order our food & drinks and was rudely told I had to order at the til on the other side. I ordered afternoon tea for 2 and a piece of Dorset apple cake. When the tea arrived it was 2 pots of English tea when I actually ordered 1 English & 1 earl Grey.The scones didn’t arrive with the tea but turned up later and were left on the counter where they sat while the lady served another customer with 2 cups of coffee at the counter we were told we couldn't order from and our scones stayed there until we picked them up ourselves. Still no sign of the cake. The apple cake was the best I've ever had but the service was terrible. The young boy was really lovely. Maybe the others should learn from him.

We really enjoyed our visit to Burley stores. Lovely cake, super coffee, excellent service, Will go again.

Slow service mediocre food and high prices. Took 45 minutes to get a panini, beans on toast and two kids meals.Full of wasps and customer service was poor. Save your money

I would have rated it higher because the food was really good we sat outside the area was full but we didn’t have to wait long for the food’ to arrive was it was very good and value for money; the only downside was the opening hours was on the window; but three times we went back and they was closed. It may well have been for personal reasons if so I am sorry but at the time didn’t help us,

Having been in for a drink earlier in the day from looking at the menu thought be a nice place for lunch.

No visit to the New Forest is complete without trying some of the lovely New Forest Ice cream. The Burley Stores is right in the centre of Burley has has a huge variety of different ice cream flavours. It is also a cafe and does some very good food, sandwiches, etc.

Stopped for a cup of coffe and a tea cake whilst out on my bike..didn’t have enough cash so just had a coffee. Part way through drinking it sitting outside in the sun the chap who had served me poppedoutand offered me a tea cake on the house...what s lovely gesture..thank you

A great location and good service with plenty to browse at and purchase at reasonable prices .We will visit again when next in the new forest .

Had a chicken panini and a savoury scone which also came with a slice of cake - all very tasty. On the day we were there, many of the staff were very young but knew what they were doing - only slight criticism would be that they were talking quite loudly behind the counter when not serving and this spoilt our ‘quiet’ afternoon tea.

We visited today for lunch and ice creams, dogs allowed- which was great as we had our dog with us. Great selection of food and drinks and very tasty! I would certainly recommend if you are looking for dog friendly places to eat or drink!

We visited here on two separate occasions and very much enjoyed the food. On first visit was for sandwiches at lunchtime and we found the food to be very tasty and reasonably priced. On our second visit we had just been on a long bike ride through the forest and we both fancied the afternoon tea. We ordered the cream tea for two and each had a pot of tea, a large warm scone, jam and a lots of clotted cream each. It was delicious and very good value for money. The staff were very efficient and friendly and although they were busy, they didn't keep us waiting too long.

Came in for lunch/snack with my family. Cheese on toast wasn't toasted. Staff seemed to be inexperienced. The food was overly priced. £5.25 for a pizza that can be bought in the shop for £2.

Stopped in last week for breakfast with my wife & aunt, it's a small, cosy restaurant that served three good meals, especially my Full English! The staff were friendly and service was good.

I have previously enjoyed visits here. Today all I wanted was a simple coffee. After 15 minutes it had not arrived and I asked for my money back. Their excuse was that it was busy. It was not. It was nothing out of the ordinary. I guess the staff today were inexperienced. But it spoilt my day. I just wanted a little treat.

We popped in here on an off road ride from Brockenhurst. Staff efficient and pleasant. Pasty and a latte, served very quickly. Large selection of cakes and pastries perfect for cycle riders and tourists alike.

We are locals and the owner of this business needs to wake up . We ordered two teas with scones sat out side 40 mins later two pots of tea no scones . Eventually 15 mins later scones arrived . Asked the lad four times to clean the tables around us because of the wasps , it eventually sank in. Other families sat down and left because of filthy tables.. may I suggest you don’t employ children when you are busy or if you do train them. The lad who served us had no idea what to do Not his fault but yours absolute disgraceful way to represent the local area. You get a star because I can’t leave a minus figure

We visited the tea rooms on a weekend and had a lovely experience. The atmosphere was welcoming like usual and prompt service. would recommend.

Went in here got mustard for my dad and nice biscuits for mum Reasonable priced, lovely ice cream outside the shop, which kids seemed to enjoy with all the different toppings

We stopped in for lunch in the middle of our bike ride. Having been here before, like all the shops and restaurants in the village, we knew what to expect. It's expensive (around 8.50 for a jacket potato with beans and cheese, or a fiver for 'chipped potatos' (chips))

Out for a sunday drive and do a little learner driving experience with my daugher,

My wife and I met here so it is a special place for us, it also serves good food and drink so even more reason to visit.

Service was swift and friendly. Atmosphere was quaint and vintage, with lovely touches. Menu was varied. Food good and quick. Little on the pricey side though.

I visited with my family during half term and found that the service was brilliant and staff were all friendly and welcoming. The food portions were generous, enjoyable and quickly served. I would certainly recommend visiting this place.

Had to stop for something to eat so parked in the local car park and walked through an arcade to the main road and on the right hand side is a cafe worth a visit.Food is good value for money.It justa good place to relax and top up on away home.

My children's favourite place to eat in Burley. A good selection of ice creams, bubble gum, strawberry and vanilla were in the top 3. Spoilt for choice for cakes. Friendly staff. My daughter loved the fairy doors adjacent to the shop and others in the vicinity.

Popped in for an afternoon cake and coffee on our way to Dorset. Coffee Cake tasted much better than it looked: was light, just the right amount of sweet. Coffee was strong but not too strong. And service was friendly and efficient. What's not to like?

Sensible price £7.95 Lovely pork and apple burger Great portion size Will visit again nice atmosphere

Sat outside in the first sunshine of this year on a cycle ride and enjoyed a large Americano and a Mars bar - heaven. The staff kindly refilled my water bottle too so they’ve got “green” credentials too.

This review is based on my experience on the day and could be different for you but I doubt it.

We took a visit to Burley during our stay in the New Forest; it's a lovely tiny village, mainly themed this week for 31/10! But we ceertainly had no complaints at all about this venue.

We love having a coffee here, sitting looking out the window watching the world go by, and we bring visitors here.

Arrived at Burnley stores for coffee and teacake until we saw the price of teacake £3.25 with butter £3.95 with jam we felt that was bit over the top. But on the plus side we had coffee which was very hot and young lady that served us very pleasant.

We had hoped to order omelette and chips, something quick as we had only bought a 2 hour parking ticket. When we arrived, lots of people were just paying their bills and leaving so we managed to get a table. All the tables were covered in the remains of other diners meals. My partner went to the counter to order and was in a queue behind people ordering food to take away. There seemed to be only 2 staff members to cope with front of house duties. After a few minutes, a friendly polite young girl came to clear the mounds of crockery from the table I was at. After another few minutes of waiting in the queue to order and not getting far, my partner came back to me and said that he reckoned he would be waiting for about another 20 minutes before placing our order and we wouldn't have time to eat before the car park ticket expired.

Good pies and roast chicken . Parking around the back . Small store but has everything you need ....

I gave my order & asked thre polite young chap on the till to repeat the order....All the food arrived but the tall dark haired waiter wanted to give me a baguette of Cheese & Chutney when I'd ordered Ham & Cheese.....He kept trying to put it down so I had to disturb the till area & a Waitress said it was on way.....It seemed to be a catalogue of problems as others moaned all around us....The people behind us asked for Baguettes but got sandwiches !! They'd waited ages for food....they didnt bother to get refund of the difference......Do these tea rooms look at their reviews ?? Plus, not nice for just 1 loo, the queue was near us & we ot fed up being gawped at !! They need to make place bigger as queue for ordering at the till was ridiculous !! x

Visited with my family for lunch whilst on holiday. We have been to burley many times and really do love it, but this poor excuse for a cafe has left a bad taste in our mouths. Staff were very rude, seemingly put out by our request for food and drinks! The food when it arrived wasn't bad but the coffee was the smallest coffee I have ever had and exceptionally over priced. Even though they were not busy, the miserable woman patrolling the customers whipped things off the table before we were all finished and made us all feel like we were unwelcome. Being the polite person that I am I still said thank you when I left but just received a glare that would have stopped a clock! Such a shame, could be a lovely place. We may have just visited on a bad day, who knows. But in my opinion there's no excuse for such poor customer service.

Its nice to see these types of shops surviving, its not large, but they sell all sorts. has a small cafe - which I can't comment on as we didn't sample.

Popped in for a quick snack for my daughter. Very average - although the jacket potatoes looked good. It was £5 for frozen chips with cheese!! Rip off. Will try somewhere else in burley.

The shop is in the middle of the New Forest and the staff are friendly and helpfull.The food and coffee are great.You can sit at the window and see the horses and donkeys walk by.There is free parking 5 mins outside the village

Large (for Burley) shop supplying fruit wines, ciders, chutneys and jams (tip - while I was in Burley the Cider Pantry down the road supplied the same/similar things slightly cheaper). Also boxes of biscuits, fudge and other souvenirs

Called in today for regular Americans, decaf cappuccino and decaf mocha (for me as I'm intolerant to caffeine). Small cups and mine definitely wasn't decaf as I had a reaction all the way home (my reaction is chest pain, pain in the arms and anxiety)

Un piccolo negozio di gadget musicali e qualche altro negozio di souvenir, niente di più. Per la verità sono rimasto un pò deluso; mi aspettavo qualcosa di più.

My family and I met in Burley and went to The Stores to get an early lunch as we had all been travelling. After queueing for a considerable amount of time I ordered drinks, a steak dish for my stepdad, cheese on toast for my mum and as my son and I are vegan I asked if the falafel and veggie burgers were vegan (apparently they aren't) so I asked if they had anything they could rustle together for my son and I (i.e. a few chips and salad or something) but the server flatly refused and then as I was inputting my pin whilst paying for the drinks and food for my mum and stepdad, the woman kept saying over an over again in a really nasty tone 'you can leave if you want to, go on, you can leave if you want to'. Now I have taken some rap and jokes as all vegans have done but this woman was absolutely vile, she obviously hates vegans and was hell bent on making us feel really unwelcome.

Very popular as the cafe is immaculate and offers a good range of lunchtime food, such as toasted sandwiches, jackets, burgers etc. and also takeaway service. It's a little cramped inside, which is a pity. They serve giant slices of cake!

A lovely quaint village shop with all the essentials needed with polite, helpful and friendly staff.

Chocolate cake was stale, and coffee was very small for price. Every table outside was covered in old food and cups. Inside is cramped. We sat next to the loudest smoothie maker I've ever heard (literally can't hear yourself think while it's on). What a shame. For such a wonderful location, this is a big disappointment.

Had lunch with friends in Burley Stores. Lunch okay normal run of the mill coffee shop. But there are far to many tables and chairs inside. It's beyond. I would love to see how some of the table get used. Won't return.

Visited on Sunday September 25th 2016, quite busy so got to expect a wait.

A friend and i pop in to the burly stores for a bite to eat and a cup off coffee after a long cycle ride,we ordered and after it came we thought the coffee a little small for the price so not wanting to make a fuss my friend just got up and ordered another round,but after ten minutes of waiting we ask when we would get our cuppa but we where told we did not pay for our brew and totally denied us paying for it and would not budge so we asked for the web site to make our and the young lady totally refused to give it to us and was really quite rude,i have no complaint on the food at all but the service was slow and terrible.

A super little family shop that sells fresh meat, dairy and other bits and pieces. The smoked back bacon is a delight and you need to take some time to look at the beef... Well hung and very tempting! Great little shop that does not look very suspicious from the outside!

Taking the mutt for a walk often involves a stop for tea!

Popped in the cafe after a long bike ride for much needed sustenance and wasn't disappointed. A fresh BLT with side salad and a scone with jam and cream served quickly and with a smile did the job perfectly. On a fairly busy September afternoon the staff were friendly and efficient and the food was good value too.

Wonderful staff, and a wide range of country and city goods available, a necessary visit to this store is recommended if you are staying in burley as to be quite honest. You can't survive on ice cream and wands.

While staying in the New Forest my friend and i returned here 3 times to eat as they served Vairy free food as the norm on the menu, as well as diffrent teas.

So very cross at this establishment, I que'd up for 20 mins for food, only to be told that when I got to the till to order they stop at 3, I absolute get they have to have a cut off but surely they should honour the people who have que'd so long as they have a lack of staff .

For the second time we have found ourselves trying to get a cup of tea and a cake just as this shop is closing. At 4.30 !!??

Very good for milkshakes, and in prime location when we go to the New Forest for a day, we find that after a day of shopping in Burley, this place is great to go to to recharge! Really cosy, and drinks are truly wonderful.

Burley is a busy little village in the heart of the New Forrest. Burley Stores is in The Mall the little old fashioned shopping area next to the car park so easy to find. Young helpful staff. Fresh food, very generous portions.Delicious baked potato with a lot of prawns. Other meal big baguette with lots of prawns. Very nice garnish. Fresh pasties etc to take away for tea later. Seating inside or outside to enjoy the sunshine and watch the visitors. The adjacent shops are lovely too with quality gifts.

Fantastic little place in the village. We went there as a family for lunch and we had two paninis and meals from the kids menu. The food was very pleasant and the staff were very nice. For a small place it was very busy during lunchtime however we stayed for the afternoon and it had a very relaxed atmosphere after that. The children had some of the new forest ice-creams, me and my wife were informed it was very good. My wife and I had the Hampshire cream teas which were lovely. The service was efficient and food great. Definitely a must visit.

An hour wait for two omelettes, a ploughman's lunch and ham, egg and chips.

This place is good for breakfast, lunch or afternoon tea and the ice-creams were proving popular too. With seating inside and out we went for coffee and although busy were served our drinks quickly. The cakes looked delicious too.

Dine here at your own risk! This is more of a warning than a review.

So we popped in here whilst exploring the new forest whilst on a family holiday and to maybe avoid the rain!

Hello, we came on bank holiday Monday and we really enjoyed our food. We just wanted to point something out to the managers that's all... We came and you weren't busy. We picked out the only clean table in the place, there was only 2 other tables that people were sat on yet all tables had dirty plates on.

We visited Burley on a short family break. We decided to lunch at Burley stores and we were glad we did. We had Panini's and toasted sandwiches, all of which were tasty and well presented. Their hot chocolate was delicious and my son loved his banana and strawberry smoothie. Definitely recommend

Visited yesterday for Mother's Day. Had to clear the table & wipe ourselves. Very busy & staff unable to cope, they were very stressed which reflected on customer care. A long wait between ordering & receiving food. No drinks as they mislaid order, when found we had to collect ourselves. Food was nothing special, sandwiches very dry & small portions. An unpleasant Mother's Day trip overall.

Visited on Mothering Sunday at 2pm. Obviously busy due to the demand for food in a popular New Forest village but although the tables were cleared the dirty crockery was left on a table and on the counter in the cafe. We ordered takeaway sandwiches, we were told there would be a 20 minute wait which was fine but value for money was poor. All four sandwiches provided were dissapointing, my son had a chicken caesar salad baguette which only had chicken and dressing in it - no salad! The mature cheese and chutney was grated cheese with a sweet chutney and the ham sandwich was very dry. The cafe may be ok if it's quiet but it certainly couldn't keep up with the pace today.

The perfect store in the middle of The New Forest, set on the cross roads near the Burley Court Hotel, just the kind of shop you need when based in a place like this, very clean and well presented and not overpriced.

For a tiny village Burley has more than its fair share of tea rooms and cafes. Over the years I have probably eaten and drank everywhere one can in this wonderful little place in the heart of the New Forest. It's nice, therefore, to heartily recommend the Burley Stores Café to the casual visitor.

We came here for an afternoon coffee, and got tempted by the pasty and pastries. The ambiance is pleasant, and the quality of eats good.

We make sure we visit the stores each time we go to Burley to stock up on their great selection of chutneys, beers and wines (peach and elderflower wines are my fave!). They also have a good selection of gifts to take home to families.

Decided to stop in for lunch on a visit to Burley. Decided on Burley Stores as their menu seemed good and prices reasonable. Although behind the counter seems a little higgledy piggledy, the food was lovely and arrived really quickly. Can certainly recommend the garlic bushrooms with bacon strips!! The rustic bread arrived warm and was really nice. They do breakfast and traditional afternoon tea with a good choice of main meals and snacks. You order at the counter and your food is brought to your table.