The Brewery Tap Restaurant and Bar in East Staffordshire

Being back in Burton for another pub crawl we thought we would look this place up again for probably the last time as it is due to close at the end of October in an act of complete vandalism by Molson Coors, showing a total lack of respect for brewing history by planning to redevelop the site for offices. Have these people no morals or respect? Clearly not. As for the tap room and restaurant itself, it’s a fairly sterile corporate affair but at least the hanging pub signs in the restaurant section does try and give it a bit of character. And in my experience the bar staff serving behind the bar have always given the impression that they are suffering for their profession and would rather be somewhere else. Although cannot comment on the food as we have never eaten here and again were only here for the tap bar bit, but can certainly pass judgement on the ale and in that respect the beer was very good, but then you would expect it to be as it is the official tap bar for the Heritage Brewery, embedded in the National Brewery Centre next door, and they don’t have to travel very far. The Tap bar has six hand pumps and for our visit these were dispensing the Heritage Brewery Masterpiece IPA, Heritage Gold, Charrington IPA and Oatmeal Stout as well as Draught Bass and Elgood black dog on as a guest. I went for the Oatmeal Stout. It is not one of the best tap rooms I have ever visited, but it is probably one of the most famous, so I will be very sad to see it go, if this act of vandalism is allowed to proceed by the local council and the local MP. If it is then the very soul of Burton on Trent will go with it.

The Carvery dinner we had was delicious.The helpful proactive staff (one of our group is disabled and uses wheelchair) were brilliant.Really makes a difference to us when eating out.

Booked Sunday carvery for Father’s Day, very disappointed with the food, meat was succulent, however roast potatoes were hard, cauliflower cheese mushy, as to where was the cauliflower, stuffing balls ? had they seen the oven, choice of vegetables poor, piece of plastic found in ice cream, and I have heard no response to complaint sent via email on the Sunday, poor customer service, would not recommend

Went on Friday 22nd to see Beatles. Room was set to open at 8pm . We got in at 3 mins past 8 and room was almost full. ! The room was so cold most people had to keep costs on all Evening.... Then finally why do they use cheap flimsy plastic glasses. What's the thing about save the planet..... Never mind the expense of replacing them . Not the best experience of evening out . Won't be rushing back any time soon. .

Today we had the most excellent Sunday carvery roast lunch before our guided tour. The food was absolutely delicious, and the lady who cooked also carved the meat and served the food, so was able to tell us exactly what was in everything, helpful when one of our party was a vegetarian. The meat (beef, pork and gammon) was tender and tasty, lovely potatoes, very fresh and beautifully cooked veg and delicious onion gravy. It was all absolutely perfect. The staff were very pleasant and helpful, especially the person we think was the manager, and there was a lovely atmosphere between them, like a big happy family. There are carveries, and there are carveries, but this one was exceptional, and we intend to return, as we want to sample the tap bites and more of the delicious beer!

i went with friends a few days ago and there was one last in particular called macey who i ever heard being rude to another staff member, she had blonde hair and was tall. she was talking down to her and particularly pointing out her lazy eye. people do not come into work to be bullied. i am very let down

This place is living in the 18th century. I could not be more disappointed by the lack of service, quality of food, and lack of stock in the restaurant. Me and my kids had a full day planned at the centre, including lunch and dinner. The lunch was an absolute disappointment, with incredibly dry chicken, and possibly one of the most disappointing meals I have ordered. The decision was made to have dinner here also; all of the menu was near enough out of stock. The staff had no idea what was actually available, and what was. In fact, there was literally no care given in the slightest. Why would you allow someone to take a booking for your evening slot on a Saturday, when you have nothing in? Do not come to this establishment as they cannot even cook a dish on the menu. Absolute time wasters.

We booked the Sunday Carvery as on previous occasions it had been very good but on arrival, even though the restaurant was half full we were told we were to be seated upstairs. There was no one else up there. It was cold. There was no music or atmosphere and stairs had to be managed whilst holding food and drink. The Carvery Meat was good but the parsnips were rubbery, the stuffing balls had not even seen the oven, there were no peas just a tray of mixed veggies, no fresh condiments just sachets and all in all it was not worth the money. Let's hope things improve.

We arrived for evening reservation before show, no others dining at all on a Friday night. Probably should have been a clue. Room was freezing. Order taken by a member of bar staff, who was on his own with no support. Kitchen staff served a substandard meal. Then when we went to pay were told didn't qualify for preshow £5 off. Toilets were awful. Entertainment wasn't what we expected unfortunately, so an all round flop of an evening😐

I visited for the first time with a friend as we wanted some lunch at the start of the Saturday session of the Burton Ale Trail. Perhaps the food menus could have been a little more visible, but the welcoming bar staff quickly sorted out our table. The food is the unpretentious pub classics type but we were amazed by the quality with good portions. Everything was hot and tasty. We ordered sausages & mash with veg and ham, chips, egg and peas for around £9 each. Both meals were delicious. Not many central Burton pubs seem to do substantial meals, so it is near certain we will come here again.

Superb homemade lasagne & gammon. Lovely homemade chips.Excellent selection of ales. Definitely worth a visit.

chose to have a lunchtime meal just after the release of lockdown thoroughly enjoyed what was on the varied menus. The chef obviously took pride in his work.

Rang for a table as late as possible for a Sunday lunch. No problem attitude from the staff, even when we were a little late. We were made very welcome and the table service was quick and efficient. It’s usually a carvery but due to the current situation we ordered by a personal tick list. Plenty of choice and a long list of vegetables. The cauliflower cheese was delicious. We all agreed it was the BEST Sunday lunch we’d had in a long while.

Very good experience here with plenty of good fresh food at reasonable prices . Good team to serve you and safety measures spot on made our visit comfortable. Small choice menu which is understandable of the times we are in .....oh and some good choices of ales.......thanks to all concerned and see you soon....

We came here for the first time as part of the eat out for 50% scheme. Wasn’t sure what to expect but was welcomed by a friendly guy at the bar who showed us to the restaurant. Again a lovely warm welcome from the lady there who showed us to our table. We both had steak and chips which was delicious and the Diane sauce was to die for. The service was excellent. The tables were well spaced out and thoroughly cleaned between guests. We will definitely return.

WE were having a day out in Burton and had identified the museum tap room as the place to eat. When we arrived (1pm on a Friday afternoon) we found the restaurant unstaffed and presumably closed. There was a good choice of ales available, but there was only one choice in the bar menu for a vegetarian - and that was Welsh Rarebit (or just cheese on toast).We enjoyed our ales then had to go elsewhere to eat.Disappointing

Having enjoyed a thoroughly enjoyable visit to the National Brewery Centre, there was only one way to finish, with a drink in the Brewery Tap. I redeemed the vouchers given to me with my admission to the NBC, and used them to get samples of three different real ales, all of them on top form. Indeed, if time had been kinder to me, I would gladly have stopped for more.

We visited the brewery tap restaurant and bar combined with a brewery tour and sampling various beers. Also an evening show with a one course meal in the marquee. The show was very good. The meal was nice and hot and tasty. The problem was that the marquee was freezing cold.which meant ourselves and others sat all evening wearing a winter coat . Parking was plentiful.also staff were friendly. Would not go again to the marquee shows in winter.

Plenty of room for our group and good service. Great selection of drinks. We didn’t eat here but food looked good. Ideal if touring around the museum.

Second visit to the The Brewery Tap in a month this time was for a Daytime event. We had got tickets before the day and was checked off the list in the Marquee and got given our wristbands as ID.We then brought a glass for £5 if you return the glass you get £5 back.The beer and music was fantastic didnt try the food but overall a enjoyable affernoon.

Friendly staff. Great food and excellent beer. I thoroughly recommend this place to everyone. Even have some great bands play here in the marquee

Attended for wedding - everything organised lovely - staff very helpful - venue perfect - food lovely well presented and hot and fresh

I didn’t realise when I booked that the normal menu would not be available. It was a Bank Holiday and there was a pie carvery. Fortunately all my party were happy with this and the pies and vegetables were delicious. The staff were all extremely attentive and polite.

Well I don’t know really where to start the place was heaving the staff was not trained properly to deal with any enquire you had the food was absolutely disgusting Christmas roast and all the trimmings my plate came up all the veg was on one side of the plate with the meat plonked on top dreadful and most of our party dident even eat it I have run bars and restaurants in my time and if my staff was to dish up food like that they would have been shown the door ,also most of the so called bar staff was not that clued up on many drinks being asked for one even gave me a Pernod with lemonade thinking’ it was a whisky that’s what I asked for? And I paid £30.00 for the so called Christmas menu the so called manager was walking around in tea shirt and jeans with a clip board in hand and an earphone , cant believe how he was dressed ? Needless to say it was my first and certainly my last visit

Full marks to the chef who was working on saturday night 5th May. The chips were beautiful & crispy ( unlike the dial & winery who's chips taste like they have been stored in a fridge for hours before the final fry ) The fish, chicken and gammon were also lovely. ( i would say the burger could have been a bit bigger though ) overall a very good meal - we will go back.

My twin daughters were booked to appear as the “Abba Twins “ for a surprise 50th birthday party within the National Brewery Centre Burton-upon-Trent and my wife and I went along to help them set up quickly so they could sound check before anyone arrived. Once that was done in the venue named ‘The Worthington Suite ‘ we went into the ‘Brewery Tap’ where I was looking forward to sampling one of my favourite bitters at its very home namely Worthington. Imagine my surprise when after scanning the bar for the Worthys pump I was informed by the bar person “We don’t do it” !!

We recently visited for the first time, and although the place is beautiful and the food was okay, my son found a piece of plastic in his ice cream.

On Good Friday in Burton many of the restaurants and cafes were shut, but that worked in my favour as I discovered on line that the “Brewery Tap” bar and restaurant within the National Brewery Centre was open. This is a large premises with several eating areas and bars, plus an outside area which was ideal on a warm sunny day. Whilst I would have to say that the buildings could do with a refurb, the greeting and service were excellent, and my “deconstructed” chip butty followed by Prosecco flavoured cheesecake was perfect for the day.

This was a pleasant experience as I prefer places when they are quirt with no background noise or having to listen to loud conversations nearby. I eat a lunchtime meal in the food servery area away from the bar on a Saturday lunchtime in April. The meal took some time coming but it was worth the wait and clearly had not been micro-waved. The plate on which the steak & ale pie was served was EXTREMELY Hot. The only complaint I had was each item on the hot plate was in its own container or bowl, which it made it tricky to try and eat and distribute on the hot plate..At £10-95 it was a tad expensive but it was a quality meal. Bar staff were clued up too on the 6 ales on hand-pump. I would return, out of the way for some people as not near the town centre, but excellent parking facilities. The place has an outdoor eating/drinking area too. The breweriana display and dozens of old clocks were interesting to look at too.

Fantastic Sunday lunch in a comfortable venue. Well worth the money.A great choice of vegetables.Meat and potatoes cooked to perfection.

Great welcome staff, food and service and at a very reasonable price...all in all, one of the best Sunday lunch I’ve had in years

You get the chance to have some free beer after the brewery tour. Sadly, the staff were untrained in customer interaction and internal systems. The beer was very good!

Food is always good quality and good value for money. Staff always welcoming and helpful.

We went for 40th and had a great meal waitress was excellent I cannot thank her enough they served 14 people and all the food was warm and loverly flavour thanks

Visited today and enjoyed a lovely Sunday lunch cooked to perfection, the staff very friendly and service good.

Stopped off for lunch before the 1.30 guided tour of the museum. As you would expect, excellent choice of 6 beers and various food options, good portions, served promptly.

Went for the Sunday carvery and it was lovely. Good choice of meats and veg. Good portions and very reasonable prices. Service was lovely as well

Visited restaurant today as a family..carvery was amazing plenty of meat and lovely choice of veg all piping hot and fresh..kids Meals tasty and plentiful..would highly recommend..chef gave 100% helping my grandson with his meal and not rushing him fantastic service..

The brewery tap is a lovely place, so much could be done with it, the only thing that lets it down is the staff, been going for a few years and the staff are the most miserable ever, no smiling or welcome not a happy place.

I had lunch here recently with a friend and we both enjoyed the meals. I don't often rave about ham, egg and chips but the ham is often a disappointment as it can be rather tasteless. No disappointment here: the ham was a really tasty generous portion served with two eggs. The chips were lovely.

Myself and three other family members called in today after shopping in Burton for early Christmas presents. Service at the bar was prompt ( and friendly) , and we were quickly shown to our table. Unfortunately the sun was in my husbands eye line - but this was soon remedied by 2 members of staff who were very friendly and prompt at sorting the problem. We all opted for the carvery - no complaints at all - super hot plates , lovely meat and a wonderful selection of veg ( all for £7.95). Basically if you want a good priced Sunday carvery in Burton - look no further than brewery tap.

12 of us had Sunday lunch here today for a birthday celebration. I have only eaten here once before and that was many years ago. We had a beautiful meal today with most of us opting for the Carvery. Lots of choices, nice and hot and all served by a lovely, friendly lady. One of the children in our group only eats chicken, which was not available on the carvery today. The lady serving had a few words in the kitchen and the chef came out to say he would cook a chicken breast if we didn't mind waiting for it. Once he had cooked it he personally brought it to our table - what fantastic service. The waiting staff too were all pleasant and friendly. I can't praise the food and the staff highly enough. needless to say, we will be returning. In fact I have already booked for Thursday of this week and hope their weeknight menu is as good as todays food. Absolutely brilliant and thank you so much to everyone.

We were just visiting Burton and wanted something to eat and this place was close by. The service was superb, the lovely lady who served us was so friendly and helpful. My partner has some serious food allergies and eating out is difficult, but both the lady who served us and the chef, who came out to ask about alternative options, were so helpful and kind. The food was also very good too. The only reason I knocked off a point was that there was so little ambience, as there were just not many people in, which was surprising due to the great service and food quality.

Went for sausage and mash as it was advertised as Packington pork sausages. The sausages were mot what was advertised, they looked and tasted like catering pack sausages. When raised the issue the waiter insisted they were Packington sausages. To be hair to him he did go into kitchen and ask. He returned to say they were not Packington sausages but were fresh quality sausages. Having tasted them I find it hard to believe.

Booked for the Sunday Carvery whilst visiting the adjoining Museum.

Cater for many people, atmosphere is really friendly and service with a smile. Would definitely visit again.

Great food with flavour 2nd visit cavery couldn't believe the amount of meat on our plate was asked if we wanted more but had loads good selection on menu also good beer brewed on premises museum a must try

Meal was nothing special (partner likened it to a 'greasy spoon cafe'; reasonable price but service …….

We ate here as part of a combined Brewery Tour visit, and saved money by buying our lunch in advance.

Welcoming staff, good service and a spacious restaurant. There was a limited choice of carvery food but we went for a huge joint of beef that had been cooked to perfection as far as we were concerned - beautifully pink and very tender. Portions were generous and the beef proved to be as delicious as it looked.

We had a carvery whilst attending a fathers' day vintage event. The day was magic and the food we had here was the icing on the cake.

The staff are really nice, and the food was good. But couldn't give it 5/5 because one came out and a few mins later the other one came out. And the beer is great

I know that Burton is the home of traditional and macro brewing, but at the National Brewing museum I expected there'd at least be a nod to modern craft brewing, but nothing exciting on tap or bottle.

New to the area, recently moved to Burton, first time visiting the tap, It’s dangerously close to home, I think I tried every beer on - all tasted great. Top barman too, I’ll be back!

After a full day of moving into our new house, we decided to venture out to the The Brewery Tap Restaraunt for the evening. 3 Tap bites for starters which were gorgeous. Followed by sirloin steak, rump steak and ham egg and chips. The chips and steak were beautiful and out of this world. A fantastic family meal out and a happy time for us to celebrate our new home.

Our first visit to the Sunday carvery which had been recommended by friends.

Visited on a Sunday and it was very busy so would recommend booking to guarantee a table at your desired time.

So much to see. So well structured and organised. Every footstep brings a new aspect to the history of brewing, the brewing process, marketing, selling and distribution of one of the People's best friends. It is a must to see the shear size and majestic statue of the two Dray Horses. Nostalgic gift shop, good cafe and brewery tap.

Very quick visit to Brewery Tap after the Brewery Tour for tasting and a quick lunch snack. Very nice. Staff were all very helpful and attentive.

One word excellent. Arrived for our early valentines meal, we were welcomed by a friendly waitress ( Ebony I think ) who told us our table would be ready soon, in the meantime we enjoyed a drink in the bar six nations for my husband, rose for me. When we were ready to eat bar manager Luke showed us to our table and took our orders when ready. We had the brewery bites to start, the onion bargi are out of this world!! For main my husband had the steak, which he said was the best he had ever had, I had chicken keiv which again was lovely. Top marks to the chef. Through out our meal both Luke & Ebony checked everything was OK. Excellent service and value for money. See you all soon

We have been here a couple of times on a Sunday lunch. The carvery is always delicious with lots of choice of vegetables and different flavoured stuffing. The meat is always very tender and you get a very good portion. We are always made to feel very welcome when we go into the restaurant. It is advisable to book on Sunday lunch because it is very popular. Well worth a visit and the price is right too.

The first time I’ve visited the brewery for lunch having arranged to meet friends there. We waited over 1/2 an hour to have to chase the food and when it finally arrived it was over cooked and not good at all ! I’m afraid I won’t be returning again !

We met a friend here for lunch today, initial impressions were good with quite a few people the bar, ordered drinks at the bar, collected menus and found a table, beer was good. When our friend arrived we ordered 5 meals. By this time the bar had emptied somewhat. We waited around 30 minutes with no sign of lunch, when we asked how long it would be we were told that it was taking a long time to cook. By this time we were the only people in the bar. When the food arrived it was disappointing, my flat breads were dry, the olive oil to dip them in very poor, my son's burger was dry and over cooked, my wife had pork belly which was tough and chewy, overall a very poor show considering how long we had to wait,.

Every year me And my friends get together and meet for a Christmas do. We hardly ever see each other all together, and we heard about the crack a jack parties (one of the girls had been in previous years and said they were amazing) so we decided to go.

Visited Saturday before Christmas for private xmas party. The centre provided the 3 course meal. Starters enjoyed by all 12 of us. The mains came out with choice of meat or fish with very little veg. Only other veg was massive bowl of sprouts which where very nice, would have been better with couple more veg. All the sweets nice and filling. Are only other minor moan was coffee served but ran out milk and cream and had to wait 10 minutes for replacements and coffee went cold. I was really pleased to see much better choice of real ale with some dark beers, one of my previous reviews highlighted this and nice to see management did respond. Cracker Jack provided the entertainment and what a fantastic job the did as normal. must say Lynne and Shane Richie’s with other family members and friends do a lot of work behind the scenes to make this night so good. Bar staff also did great job serving quickly and very pleasant.

I held a conference and team meeting in the Worthington suite, was very presently surprised with the lunch time buffet, a wide variety of hot and cold buffet food with generous proportions. Later in the evening we had our team and guest speakers Christmas dinner, again very good 3 courses, food was well prepared and presented, full of flavor and served with a smile. Excellent venue for private or corporate occasions I will be back.

Called in after visiting the national brewery centre, one to use the taster vouchers you get included on your entry ticket and to have lunch.

Amazing carvery in a great environment. The food was plentiful and there was more than enough choice of veg and accompaniments. Will be back again.

Booked a table for 6 for lunch on Sat. When we arrived no tabled reserved, however, managed to find one for the 6 of us. We then waited to be handed menus, we waited even longer for our order to be taken and longer still for the food to be served. We only wanted sandwiches and coffees - we had been sitting down for an hour before the coffees arrived and the coffees were all finished by the time the sandwiches arrived. We then asked for glasses of water - the sandwiches were finished by the time the water arrived. The problem was that they were catering for a 50th Wedding Anniversary celebration as well as a Wedding and instead of taking on more staff they obviously decided to make do with their usual staff, who were too busy looking after the events and left the restaurant customers till the end. We were certainly not the only table to be kept waiting for such a long time as we spoke to 2 other tables who were experiencing the same problem.

After coming back off our holidays decided to go out for Sunday lunch instead of cooking. Our first choice is always Brewery Tap burton on Trent. In our minds you cannot beat it !

As always ..beautiful meats. Veggies very flavoursum. Service excellent . To top it all very well priced

Went here with my husband and son, excellent two course lunch, friendly and polite staff. Carvery well worth having!

We had a really lovely meal here at the weekend , there was a delay with the food but we was constantly kept up to date about this as a big party came in before us . It was well worth this wait , food was excellent and resonantly priced , the only slight thing was I found it cold in the restaurant , we will definitely eat here again

We are reculars here and dispite a wedding being on, we received the same excellent service and food. My husband loves that they brew there own beer and you can see the brewery from the bar. Food is always top class as is the service. When going out for a meal, this is always our first choices

Visited with family and enjoyed a relaxing Sunday lunch after a toy fair exhibition. The carvery delivers exceptional value for money (£7.25 per adult) and the team are warm and friendly. The carvery was constantly looked after by the chefs, with new joints of meat and fresh vegetables being replenished. The range of vegetables were excellent and cooked well. I was the designated driver but my brother and his father -in- law enjoyed the cask ales from the bar. Top Tip-The plates are hot so take a napkin before you pick them up!

Wenn man zum Museum geht bekommt man kostenlose Getraenke,das finde ich sehr gut aber immer noch ist es eine normale Pub. Wir haben nur etwas getrunken, das Bier hat gut geschmeckt aber die Limonade war keine richtige Limonade, es war einfach nur Wasser mit Zucker und Zitrone drinne.Aber der Service ist sehr nett und draussen gibt es fuer die kleinen noch ein Spielplatz.

We only went to the Brewery Tap at the end of the tour for the taster sessions. Staff were very polite

Been here many times for drinks after work and have always found the staff very welcoming and the drinks good.We tend to choose it after work as it's a bit more refined than your normal pub and less busy so great for chatting with friends etc.Had bar food here also and that came quickly and was well presented and tasty.Has a really nice looking restaurant too although never eaten there.Will definitely return.

Myself and my wife walked here on Sunday 23rd July with our dog, we attempted to sit under the band stand as the weather forecast was not good however the tables were absolutely filthy and the bricked walking areas we're littered with cigarettes, we then moved to a table under the canopy nearest the restaurant entrance, signs were everywhere saying NO SMOKING, cigarettes again littered the walking area! Does no one have a brush??? I went in and asked for the table to be wiped, which was greeted by a look of total amazement by one of the three staff who stood doing absolutely nothing behind the bar, I ordered drinks asked for some menus and sincerely hoped things would improve. I ordered food enquired about the the house wine offer and the two staff behind the bar shrugged and said they would find out? Training here needs to be done quickly as these couple of staff are probably not the greatest of assets to have in such a prominent and first welcoming area of the establishment. The starter arrived which to be absolutely fair was good, we both chose the ham hock terrine, we then unfortunately chose a couple of the Sunday roasts as we had the the dog it meant we had to go up separately, I chose beef and turkey served with what turned out to be a semi cooked Yorkshire pud, the only potato choice was roast, whilst carving my meat the carver requested more cauliflower cheese from one of the kitchen staff, this request after a visit to the kitchen was responded to with the statement it's going to be another 15 minutes as you ain't called for it! I helped myself to some parsnips that ate like they were rubber but appeared to be coated in like the coating you get on honey roasted nuts but massively over coated, some carrots with cabbage, some leeks in white wine and mustard sauce these were unfortunately semi cold like the last bit of cauliflower cheese that I took, this had a sauce that resembled cloudy dish water, absolutely no flavour what so ever. I returned to the table and my wife collected her lunch, cauliflower dishwater was unfortunately not an option for her she returned to the table and I assured her she was not missing anything special! The beef that was served to us was utterly unacceptable and completely inedible either by the manner of how it had been cooked or raised and butchered, I would not no where to begin to rectify what was served to us, a bin would be high up on the requirements, along with shutting the kitchen door that feeds out under the terrace where we were sat, after that some basic cooking lessons for the two male staff in the kitchens who discussed for our entire visit there evening out! Then some new bar staff who are trained and then finally a new Manager to drag what little talent the staff possessed out of them!Disgusting, inedible, filthy enough said.........

Enjoyed our meal, very quiet though. Shame as this really is a great place to visit, eat and drink. Fantastic beers.

25 of us descended on the brewery tap after our wedding ceremony before we moved on to a restaurant for our wedding lunch. The staff coped with this in their stride, serving a variety of drinks to our family and friends from the large selection on offer. A hugely enjoyable experience, helping to make our special day enjoyable to all concerned. A big thanks to the brewery tap and all it's staff X.

After a museum visit we were tempted by the local brews and a lush carvery. Well cooked and loads of choice in veg. Chef/cook was very friendly as we're all the staff. Loved the room. Brill.

Visited the brewery tour today as a birthday present. Tour was excellent and informative. Des the guide was excellent. As part of the package we had vouchers for a two course lunch. We ordered a sandwich and scampi and chips. From ordering to arriving at the table took 50 mins!! No explanations or apology for the delay. We weren't alone. Several others experienced similar delays. The scampi and chips were obviously frozen foods cooked and very average. The club sandwich however was very good. Sorry the service was unacceptable and poor. Couldn't recommend this place to eat if this is the norm.

Waited ages to have our order taken. Then waited nearly 20 minutes for our drinks (had to chase them up). Waited a total of 40 minutes for our food! We were going to a music event at the Brewery, luckily we had left plenty of time! It was busy, but that shouldn't have been unexpected as there was an event on. There seemed to be enough staff just not sure they were being used in the best way. That all being said, the food was very good, if a little over-priced.

Regrettably the food here seems to follow the mood of the chef on one visit it can be really good but next time really rubbish. I wouldn't recommend you complain though as it is going to be turned into being your own fault for ordering it. Not sure under these circumstances I could recommend this restaurant.

My husband called in after doing the brewery tour to see if they had a table for four people . They were really accommodating . The staff are really cheery and very helpful. We were sat in the bar and we were told if we did not mind being seated in the upstairs part of the restaurant we could have a table straight away. We had elderly parents with us they said they would manage so we accepted their offer. The waiter kindly offered to carry our drinks upstairs but we said we could manage. When we got upstairs we chose to have the carvery. A host/waitress came upstairs and asked if she could fetch the meals for the parents . If not she would help them at the carvery and would carry the meals upstairs . The lady helped my mother in law completely with serving the vegetables on her plate and taking her back to her seat. What amazing service we received. The carvery was good value and what we had was nice . We had all three meats that were on offer and you got plenty of meat . We had a Yorkshire pudding a good selection of vegetables stuffing roast potatoes and boiled potatoes and the gravy was fine.

Six of us - all vegetarians - called in to the restaurant after our tour of the brewery. The restaurant was empty so we weren't sure at first whether to even stay but so glad we did! Initially, the menu seemed to suggest that we would not find much to choose from, so requested to know if they did any veggie specials. Our very friendly waitress said she would speak to the chef and see what he could do for us. Basically he conjured up an Italian banquet which included two huge, delicious salads, sun-dried tomato pasta with mushrooms, veggie lasagna with boiled potatoes, onion rings and chips too! It was like having a meal at your favourite Italian auntie's house! The staff were so accommodating and couldn't have been more helpful. We were thoroughly full by the end of the meal and the whole treat turned out to be £13 a head. A memorable experience and one I would recommend to anyone looking for delicious food at a reasoanble price and super service to boot. Check it out!

A lovely pub attached to the brewery centre, a great selection of real ales, lovely beer garden outside. Had the best homemade chips I have ever eaten.

If visiting bar for quick snack before taking guided tour for get it, we went in for quick snack before taking part in guided tour, but ended up rushing snack and nearly missed tour!!

We had lunch here after touring the Brewing museum. They had been a bit busy, and had run out of two of our choices, but the food we did order was excellent, even enjoyed by a 5 and a 3 year old. The icing on the cake was the beer at the bar, some excellent ales, and you could try them in thirds.

The Brewery Tap is the finishing point of the tour of the excellent National Brewery Centre and could therefore be argued that this is the highlight of the tour itself.A lot of the beers on offer are either brewed on the premises or at the Molson Coors (formerly Bass) brewery next door and are all on top form.Upon entering the NBC, you are issued with three vouchers which can either be redeemed for one pint or 3 1/3 pint samples of different beers. I chose the latter and planned to leave after finishing my samples but, as the weather was particularly inclement, I decided to have one more pint before facing the elements.In spite of the weather, this turned out to be quite an enjoyable afternoon.

Excellent serve & attention from the minute we arrived. I mentioned when booking that this is our early Valentine meal, we were showed to our table to find it decorated with love hearts a candle rose napkins & a bottle of cava chilling!! For staters we choose to share sticky spare ribs, chicken wings & flat breads, these arrived presented with salad & 3 dips on a wooden board. For mains I had chicken in a bacon & leek sauce wtth chips & peas, it was to die for, my hubby had steak, which came with the usual trimmings, he said it was like amber nector & cooked perfect. Service throughout was great, we weren't rushed and staff were attentive. We finished with a coffee & booked in for a return visit.

We had an excellent lunch after doing the Brewery Museum tour. The food was excellent and the service was efficient and friendly. Also, the choice of beers is very good.

Having been to several functions (all of which were of varying quality) at the Brewery we were looking forward to this " Best of British Comedy Dining Show " The evening started badly by the bar being over crowded making it difficult to get pre start drinks, not sure why the doors to the marque cannot be opened to allow earlier entry. Unfortunately there was nothing funny in this show. 3 chaps supposedly imitating John Cleese, Manuel, Frank Spencer , Dell Boy ,the French Policeman from Allo Allo and to top it all Tommy Cooper (who from our table at the back couldn't be seen or heard) attempted to entertain by running between the tables shouting at each other as there were continuous microphone problems. Even if we could have heard what was going on the outdated attempt at humour was dreadful. At one point "Frank" was running from table to table exchanging cutlery Having complained about the entertainment, the food and service wasn't too bad , apart from the chocolate sweet which required a chisel to cut through the pastry! All this for only £34.95 per head! Wish we had Gone to The Chip Shop !

Firstly, this review is reflective only of the restaurant component of the NBC. The tour and museum are incredibly interesting and I highly recommend them to anyone.It is with greatest regret and disappointment, therefore, that I must rate this attraction with a Terrible after receiving some of the worst service I've ever experienced.A group of four of us visiting the restaurant on the 29th January. The time was 2.20pm and the lunchtime rush period was over. The restaurant upper level was empty; and the restaurant had five occupied tables out of perhaps ten or twelve. There was a young man serving at the carvery; no queue. The carvery itself was well stocked.We enquired whether or not there was a table available - and we were told to 'Wait, and I'll see if there's any food left.'We took a seat in the bar, expecting the staff member to return imminently.Thirty five minutes passed. We were consistently ignored. We were walked past several times by the same member of staff but she would not meet our eyes. We detected a very strange, strained atmosphere. Eventually, after being ignored for 35 minutes, we left through the three quarters empty restaurant, again, ignored entirely, despite PASSING the member of staff responsible for telling us to wait. We looked at the carvery on the way out, and yes, there was plenty of food.Were we, as a party of four paying customers, simply not welcome? What has happened to customer service? I enquired as to the acting Manager's name at this time and was informed that it was David Edwards.

This was the second time that we had visited the restaurant for a Christmas lunch. Last year the service was terrible but we decided to give it another go because it was close to where we all work. There was around 16 of us and apart from another table of 4 were the only people in the restaurant. The table was booked for 1230, but the starters didn't come out until about 1320, even though the orders were given in at least a week prior to this. When the mains came out some time later, some people had missing vegetables when each plate should have been the same, one colleague had lipstick on her coffee cup. The water jugs and glasses didn't look very clean. The whole meal took over 2 hours because the service was so poor, and we finally left the restaurant at 1445. Our general manager wasn't happy that we'd been out of the office so long for a meal that shouldn't have taken any longer than 90 minutes. It's such a shame as we definitely will not be booking this place again next Christmas.

this is our second year and were not dissapointed,the staff and organisation was fantastic , the food well cooked and delicious,and the whole evening was a joy

As someone has already said, the car park is unlit...you can barely see the parking spaces and you find yourself walking into invisible rope barriers. The curry was almost inedible...most of people on my table left half the food on their plates. The "entertainment" was worse still, mainly substituting gross vulgarity for wit and rarely raising a laugh. A depressing and disappointing evening.

We decided to pop in last Tuesday to try Steve Wellington's Heritage beers. We weren't disappointed, the three we tried were all kept in great condition and slipped down nicely. The staff were friendly and welcoming. Highly recommended for whiling away a few hours with friends.

We went to one of the 'Bavarian Oktoberfest' evenings at the National Brewery Centre - they are held in a marquee just off the bar. Every aspect of the evening was so terrible, it was actually comical. I'll list the main points:- There was no Bavarian or German beer, not even locally made beer in those styles. Yes, I was surprised too.- Beer was £4.50 a pint. I'll remind you that they have their own brewery onsite.- There were no, I mean none whatsoever, decorations; the huge empty marquee just had three rows of trestle tables with cruise ship chairs and bright lighting.- The 'hot themed supper' was an awful little hot dog, a few sweet potato chips and some sauerkraut of a type I've never before encountered.- The brass band went straight in for the awkward hand-holding audience participation and singing before we'd made it halfway through our first pint; the jolliness continued unabated for most of the evening.Needless to say we left early and enjoyed a nice pils elsewhere...