The Boars Head in Harrogate

Having visited the Tontine several times in the recent past, we looked forward to a nice Sunday lunch as a family.The visit was marred by underwhelming customer service, requests for water took several attempts before being served, the staff seemed uncommitted to delivering much of a service, and the food , frankly was at best average.I’m afraid that in view of the negative impression we had, it will be some time before we return, there are so many good local places to eat, it really is a disappointment to have to be so negative, must try harder would be my advice.

Gluten free review for the cafe: I visited the Druid’s Temple today and went to the cafe for lunch afterwards. Gluten free cakes and sandwiches were available. I had an ultimate hot chocolate and a trout and cream cheese sandwich (GF bread), and I’m sad to say that neither were very flavourful. The hot chocolate was weak and watery, and the sandwich was very dry. It’s a shame because the setting is so beautiful! A word to cross contamination, I have reacted to the food that I had, so I suspect that the chopping board used for my sandwich may not have been cleaned down before preparing my food (or similar). There was also a gluten free chocolate brownie which was in the same cabinet next to gluten containing cakes, with tongs that customers could use to select their own cakes, but no separate gluten free pair. If anyone from the cafe happens to read this, from coeliacs and gluten free people everywhere please could you make sure that cross contamination risk is limited through simple measures such as cleaning down a surface before making gluten free food (we don’t mind waiting a bit longer for piece of mind!), and that GF cakes and sweet treats are kept separate and using separate tongs etc? When we find places that don’t gluten us we share it heavily in the community!

We have being visiting this cafe for over 15 years and always enjoyed visisting with family. The team in the yellow uniforms were always friendly and the prices VERY resonable. We enjoyed Xmas luches here and have great memories playing crazy / mini golf. Visited today hoping to enyoy cake and a latte, but noticed new owners have taken over. Sadly not a patch on previous set up and sorry to say the wonerful home made baking was replaced with uninspiring offerings. Latte was the worsed i have had in many years, can only be described it as white coffee, the owner was unimpressed and rude with me asking for a replacement. Will not be returning.

I do not usually write reviews but I feel as though I have to after what I witnessed last night 28/11. After waiting 20-25 minutes for my food, I saw the fryer shouting at the gentleman on the Till area. I asked the young man if he was okay and I could tell he was getting upset. The chef was repeatedly shouting at him and telling him to go home and storming off and swearing at him whilst the gentleman did not respond and seemed to get upset. The worst part was that it was quite busy and the man on the till was obviously trying his hardest whilst the other gentleman working was seemingly walking around aimlessly, not helping, and doing nothing. I am disgusted by this, surely in this day and age abuse towards young staff should not be happening? After reading other reviews, I have seen that this is not the first time this has happened with the same Chef. Surely management has picked up on this? I was going to give the chef a piece of my mind but was concerned that it would only result in him shouting at the young gentleman further. I will not be returning when this man is working And I am advising friend and family to do the same.

Limited menu…pie tasted as I if it had been warmed up .. hard crust .. only softened by the amount of gravy on the plate … my fault for . not asking for the gravy to be seperate … sat on a pipped portion of potato and one carrot