The Black Cat Coffee House in Cheshire East - Phone Number, Reservations, Reviews

Great place for gluten free sandwiches and a drink! Very comfortable environment and very good prices! Will definitely come back!

We visited the Black Cat just over a week ago and did not have the experience we expected . Firstly the owner who was at the counter as we arrived didn't even say "Hello" or acknowledge us as she was wiping the counter , which I find really unwelcoming. Secondly we sat at a table that had just been vacated and we had to ask for it to be wiped (which was after our food had been served, we gave them ample opportunity to clean it ) . Thirdly a customer was patiently waiting at the counter in front of the owner who never acknowledged him either . Then a member of staff who was clearly going off shift was served before the waiting customer ! Being in business myself I cannot stress how important it is to welcome your customers and if you can't get to serve them immediately please just acknowledge them and make them feel welcome . Don't ignore them ! Also you should never serve staff before a customer who has been waiting first . Business owners live and learn . It's all a learning curve over the years but some simple rules should be in place from the very start . Cleanliness, courtesy and manners being the most important . After all your success depends on your customers!

I regret to write this, as I tend to prefer supporting local businesses in Sandbach, but the lady who owns the Black Cat Coffee shop I’ve found to be not very welcoming on the several occasions I’ve visited. However, I’ve returned many a time, especially at the weekend where the gentleman working there has always been very friendly and courteous. I popped in on the off-chance to check emails and complete some work, bought a coffee and sat down to be told “not to be intending to stay all day to work” as there table space is limited, which of course I appreciate given some people may take advantage. While I understand the owner will need to advise customers not to overstay, I had just sat down with a full coffee and the manner in how this was said to me was not very kind and courteous, which left me feeling rather uncomfortable given it was a quick visit before an appointment. It’s a shame, as I enjoyed visiting for the coffee, but unfortunately I won’t be returning I’m afraid.

A fabulous find. Called in for a coffee and cake and so glad we did. The cafe is small but well designed with a boho feel. We were greeting by the friendly owners and served quickly. Coffees were lovely and cake delicious. We checked out the menu and it’s safe to say we will return to sample more of the tempting, reasonably priced meals on offer. A lovely place with a friendly calm vibe.