Thatchers at the Ramada Guildford/Leatherhead in Guildford

Stayed for one night. Standard room clean and comfortable. Lounge area lovely to relax in and have a drink from the bar. Dinner was good, however breakfast not as good and expensive. Good location for Guildford and surrounding areas for walking. Only complaint was everywhere was hot espically the bedroom but that's more personal comfort.

Stayed here for one week due to working in the area. The staff were absolutely amazing. All waiters and waitresses really made an effort with the service, particularly the new 16 year old girl (forgot her name) and the tallish guy with the man bun! Food absolutely divine. Mariana too was so friendly. Everyone at reception too did an amazing job. I felt so looked after, and felt really welcomed. Lovely hotel and great food. Please pass on my compliments (I am the female plumber, Bliss) Thanks team! X

My wife and I came here for lunch with a friend Possibly the best salmon that I've ever had and the ladies both had Katsu curry which they both enjoyed. After such a long period being closed it is great to see Thatchers open again. Super refurb. We've also heard great things about brunch and cocktails - we'll be back! Thank you

Excellent hotel abs bar and restaurant I presume this hotel has had a recent refurb as in excellent condition The room s are lovely spacious but compact and refurb to excellent standard only bad thing was the pillows too hard but that's preference We visited the pub opposite for lunch and then returned back to hotel later The hotel bar is excellent much better than local pub and not bad prices The food in hotel was excellent and pub the pub food to shame The breakfast was plenty and good quality Great hotel /food/staff/location We will return

I stayed here a couple nights and enjoyed breakfast and one evening meal. We visited around 10 years ago and the place was looking more tired than I do at the end of the week. There has been an excellent refurbishment so now the bar, restaurant and a number of rooms are looking so much better. I found all the staff friendly and welcoming. I hope to return when next in the area.

We stayed here for three nights and could not fault the room, the service or the food. Very well run, friendly helpful staff , very clean everywhere . The newly refurbished rooms which will be available to book soon look beautiful.

We received a warm welcome. The staff were attentive (especially James and Olivia). The food was very nice and the desert served as a surprise by the kitchen was just delightful and a very touching thought.

We live nearby and last night thought we would see if dinner was being served on a Sunday night. (other options had closed for the evening). Not only was it being served but the young staff were absolutely delightful, attentive and efficient. The menu was perfect and the food was very tasty and well presented. And very good value. Our first time at Thatchers but certainly not the last. We highly recommend it!

First visit to this landmark hotel/restaurant in lovely East Horsley. The hotel has been completely refurbished in areas we saw although some bedrooms are still being completed. Very friendly and helpful staff we sat outside for a Sunday lunch which was delicious and reasonably priced.

we were not impressed It is a costly place, quality not good either. We saw the signs about car park as we were about to go. We went back to give them car details. No one in reception or bar bothered to tell us about car park rules as they might get a cut off fine

EXCELLENT. Stunning decor and the staff are amazing. This place has recently been refurbed by an interior designer and we were very impressed. Everywhere we went, every single member of staff smiled at us and spoke to us. Breakfast was very nice and had plenty of choice. Bed very comfy and the bathroom complimentary products were to a high spa standard. We will definately return and we wish you the best of luck with continuing your refurb journey.

Stayed for one night on our way back from holiday. We got there quite late but the receptionist was very welcoming and friendly. I have marked it down slightly purely because the hotel is in the process of being refurbished so the room was a bit tired however the lounge and dining room were beautiful. Just need to mention Jeff who went above and beyond and was very helpful.

This lovely property has been undergoing renovations, and the furnishings and decor are tasteful and comfortable with a sense of luxury. The staff were AMAZING. A superb balance between privacy assistance. Nothing was too much trouble. I have mobility issues and my niece is blind, but the hotel and staff were so accommodating, that we both felt safe and looked after. I cannot speak highly enough of this place and will recommend it to anyone. A big thank you to Jeff for going above and beyond in helping us. Beds were very comfortable, and I slept really well both nights. Cocktails were delicious and not overpriced. Food was delicious too.

Lovely welcoming environment and despite some work going on at the other end of the restaurant we were not disturbed. Four of us had a drink and 2 courses ( starter and mani) and we thought at £32 each it was good value. Other places nearby have become very expensive so nice to have somewhere new to come to. I have also been for a morning coffee with a friend and the chairs in the bar / lounge area are very comfortable - could have stayed all morning! As a local it was interesting to see some old film footage of how Thatchers had been back in the 30’s when it was built - very thoughtful addition

Visited Thatchers with my mum and my 20 month old for an early dinner and we really enjoyed ourselves. The dinner was lovely and our waiter and waitress was so nice and so helpful towards my son who was playing up a little bit but they made us feel so comfortable and they were very accommodating to us. The young lady at reception was so lovely too!

A lovely hotel. Comfortable and all lounge areas and restaurant open and spacious. Pub and curry house within walking distance if you wanted a change. I would highly recommend this hotel. The staff were all amazing…. Well done everyone. X

Stayed for one night at this lovely hotel just wished I was staying for longer!. From the minute we walked in everyone made us feel sooooo welcome. Lily on reception was so helpful and friendly and we had a really nice conversation with Pippa and Jeff who could not have done more to make our stay amazing. The food was fantastic, you forget that this hotel is part of chain because the people that work here make it feel like a family run hotel. We will 100% be back.....can't wait!!

Stayed over night for the quick response memorial woodland for my dads plot there as he was a soldier in second queens when we entered it was stunning like a Victorian village the decor was faultless stunning and staff very helpful and friendly and excellent price will go there every year I go to the memorial woodland

Despite STILL advertising available rooms on Booking.com for the date, I was emailed to say that they were cancelling my booking as the hotel was closed until further notice. This isn’t the first time that this has happened. So, I can only assume that they keep advertising so they can try to fill rooms in their other hotels. Will never book with them again.

As part of a number of stop-off stays visiting friends and relatives around the country, we made our Thatchers Hotel booking for a one-night stay on the 25 August 2022 - and the charge was taken from our account on the same day. Just a few days before our arrival date we received an email notification that our booking had been cancelled, with no real explanation why ! The booking agents then sent a follow-up message that Thatchers Hotel were kindly not going to charge us for ‘our’ cancellation - but this was their cancellation not ours !! After chasing and pestering them about this I was told my payment would be refunded to my account immediately. By immediately, this means 3-5 days, or in our case due to a weekend, next week. So in one instance they can take our booking fee the same day but they cannot refund it for a week. And I still have been told why they have closed. Very poor customer service - when they do open again - AVOID !

There are refugees staying at this hotel, that is also open to the public. The place is a mess, and you can see, when you drive past. Change of management a few years ago, has made this a dump like you would see, in India, as i have. Details not mentioned.

Booked ages ago for my son's wedding, they get in touch 6 weeks before to cancel it and now left with nothing local Would never book with this company again, shocking customer service

Afternoon tea We booked for afternoon tea a few weeks ago, they took our details, but when we arrived it was cancelled, we had no phone call, and came all the way from Redhill, they tried to encourage us to have afternoon tea at their Guildford branch, but that would have wasted more petrol and time. A shabby way to treat customers, completely ruined our day and anniversary, don't touch with a bargepole

On Tuesday we had Afternoon Cream Tea at The Thatchers and it was even better than we had hoped. It was a special 5th birthday treat for our young grand daughter so we took her and her brother after school. The cake stands full of tasty treats were impressive, the sandwiches were so fresh and lovely home made scones. The staff couldn't have been kinder. See you again for the next birthday!

Terrible service, had booked with good notice but was cancelled at last minute by hotel via email, a sister hotel was offered so we accepted this, this was then with drawn as well. Very poor customer service

I was emailed with a query on the room. I tried various times to phone the hotel but the phone was not answered. Only 2 hangers in a room for 3 people. 3 paper cups with stirrers rather than proper cups. Room very tired and frankly quite tatty. Lack of plug sockets. Booked a table for dinner however on arrival was told the restaurant was closed with only bar meals available. Food was not very good at all. The following morning went for breakfast, waited 10 minutes for staff to arrive. Breakfast ok but offer of toast. An extra amount of 24,65 was charged when I arrived and I was told it would be credited back the following day. I have just chased this to be told that I need to phone back tomorrow if it has not been received. On the plus side the bed was really comfortable and the chap serving at the bar was very professional.

This review is based on two experiences so would review as ok the hotel side and room was good the restaurant was not so good We had a voucher for a night away so chose here Hotel nice from outside plenty of parking Easy checking in they do take £25 off you The room was lovely with nice views the room was spacious with lots of storage the tv was on a shelf and low so my husband wears varifocals so difficult for him to watch Tea and coffee making facilities but paper cups the bathroom had free toiletries shower was a bit old looking and went over your head We booked to eat in the restaurant as we had paid extra for breakfast and dinner Had a drink first in the bar slightly pricey but a hotel The restaurant was nice the menu quite limited so not a great amount to choose from We were given a choice of tables which was nice we ordered a drink but had to ask again as forgotten Starters were nice as was the main however the service was not brilliant considering there was only 5 tables of 2 We had breakfast the next morning self service no fried eggs but scrambled it was dry and grey looking I asked if any more and was told it was coming but had I waited I thought the rest would get cold but it was anyway mushrooms from a tin cold the beans were cold as was the bacon the only thing hot was the sausages the hash browns like cardboard

I booked a "luxury afternoon tea" as a present for my daughters 35th birthday and she was really looking forward to it. After being shown to out table and food brought out we never saw the waitress again! We're not asked if everything was OK, not offered more drinks and no one around to ask. Sandwiches were no nice, I ham with strong mustard, 1 with red pepper, 1 salmon and 1 cream cheese. Yuk. The 2 scones were stale and hard and the 4 little cakes were not nice, I've made much better ones myself. The pot of tea was nice and would have liked some more but as mentioned, the one member of staff disappeared and never came back to ask if anything was ok. What the LUXURY bit was I haven't a clue but I certainly would not go back and my daughter was very disappointed we hardly ate anything as it was horrible. Waste of money.

This is a very attractive Georgian hotel with exposed beams and an inglenook fireplace in the restaurant. Our one night stay at the hotel got off to a bad start. We were surprised to find only one paper cup and two wooden stirrers for the hot drinks in our room. I phoned reception to ask for proper mugs and teaspoons, plus more coat hangers as there were only two provided. The receptionist seemed to be the only member of staff there as it was she who came to our room 20 minutes later with the requested items. However I had not requested the cigarette stub which was in the bottom of the mug which contained the teaspoons! It had apparently been through the dishwasher cycle, but remained adhered to the mug which still required a proper wash. I cannot imagine how the receptionist failed to see it. As we were in a hurry to go out for the evening I had no time to raise the matter with her. However I mentioned it to another receptionist the following morning when we checked out and she was shocked and very apologetic. The room was pleasant and clean, as was the bathroom, but the tissue holder was empty. The extractor fan in the bathroom was suspiciously silent, although the room didn't appear to get steamed up. The tiling and grout were all very clean and fresh. The shower was hot and powerful. The breakfast was very good, but I was put off the fresh fruit salad by two fruit flies, one sitting on the fruit and one hovering above it. I opted for cereal, a cooked breakfast from the serve yourself buffet and toast. I was pleased to see the bread was covered with serviettes to keep flies off. In spite of the negative points in this review I would happily return to stay again as there were far more good points than bad.

My party of four had morning coffee in the bar and later dined in the restaurant. The whole establishment is spacious and and impressive and the prices are reasonable. However, the staff would benefit from a little training. By way of example the waitress in the bar handed us our coffee cups using an unhygienic claw grip from above around the rim. In the restaurant we were shown to our table but I had to remove a tray from my chair before sitting down. The waiter brought us two jugs of water with his thumb in the tops of the jugs. How unhygienic! However, I have to say the service overall and the food were good and I'd happily go back. In fact this was my second visit to the hotel.

Booked afternoon tea. The staff were lovely and the afternoon tea beautiful. The waiter explained that they had a new chef & he baked all cakes himself. You could tell it was all so fresh and tasted amazing. Mini jam doughnuts & mini lemon meringues were to die for! Would highly recommend.

Clean, comfortable hotel. Staff are friendly and helpful. Food is good. Have stayed a few times, good value for money.

Great hotel booked for a last minute break with friends. Room good, bed comfy, fluffy towels. Need more storage, drawers etc for clothes.Had 2 meals in restaurant, Madelin was an amazing member of staff, running around serving everyone on his own but smiling throughout. Fantastic. Breakfast on first morning amazing. 2nd morning a complete shambles. Hour and half wait. Everyone was complaining. Toast never arrived, chased breakfast, drinks cold & wrong meals when they turned up. Embarrassing. Such a shame, 3 staff but they were never in the restaurant??!!Whole hotel very hot, couldn't turn radiators down. Our room was by a fire door, which constantly 'banged' when people came and went from 06.30am.However, the good points out weighed the bad and we'd all certainly return to this hotel

We chose the Thatchers Hotel because of its value for money offer and location. After an initial difficulty booking online, we phoned the hotel with our booking requirements following which, all went smoothly.Our room was clean and tidy, the bed very comfortable and a good shower in the bathroom.The breakfast was excellent and served by attention staff.Overall, a very pleasant stay which we will no doubt repeat.

Needed a short break with my wife chose this hotel due to location Check in was smooth all details already within the system our room was very clean with loverly aspect we had dinner in restaurant with all Covid rules in place service was very good and food was of a high standard there are some loverly walks very close to the hotel with small village within 5 mins garden was well presented and the afternoon teas looked amazing will definitely return as very relaxing stay

Visited last weekend for an afternoon tea. I had bought a deal on Groupon for myself and my husband but then also brought my daughter too i paid full price for. The staff were very friendly and efficient and the atmosphere was very relaxing. The prosecco and tea were lovely and the sandwiches and scones were superb. Such a disappointment though when we got to the top tier and found Mr Kiplings cakes being served with macaroons and a tiramisu. Just not what we expected. Would have been 5 stars if homemade cakes were on the menu.

Popped in here for a coffee one rainy mid-morning. The whole place is brown inside. Walls, floors, furniture. 50 shades of brown. The main areas had a similar odour to a secondhand clothes shop and the toilets had the same smell as a hospital. The staff were polite and friendly. The cake and coffee were good. But the service was SO slow; I was the only person being served and it took over 15 minutes. There were trays of dirty glasses on the bar from the previous night. Sat down on a window sofa and the cushion was soaked by a leak above. Went outside. These tables had parasols which weren’t big enough to protect the chairs and had full ashtrays, too. How anyone would pay to stay there is beyond me.

Arrived for a two night stay food and the bedroom was clean and a good size. The bed was comfortable. Had tea/coffee making in the room, hairdryer, iron board and trouser press. , location was very good.

Afternoon tea was average but good value. Rooms and interior were dated but nice grounds and lovely staff.

lovely, quality food, outstanding meat quality, pudding was amazing and lovely. lovely staff very friendly

Excellent afternoon Tea for my birthday celebrations with Nikki. Great service and staff. Very reasonably priced and good quality ingredients. Had Prosecco to start followed by a great pot of tea. Would recommend to anyone who wants a great venue in a super setting.

A most disappointing tea sadly. The sandwiches were stale and had obviously been frozen as they were very cold. The scones weren't fresh either. The best part was the chocolate eclairs and the tea was also very nice.When asked if I had enjoyed it, I did explain that it was lacking in freshness and another customer nearby said she had had the same problem. Despite this I wasn't offered any recompense. I would have thought afternoon tea was relatively easy to get right.I won't be going there again!

Great stay at this lovely hotel :) Staff were refreshingly friendly and attentive. Lovely breakfast and comfortable night’s sleep. We also loved the pub nearby. We’ll definitely stay at this hotel again :)

Stayed here for one night, check in was friendly and quick, the room was nice, perfect for what we needed. It was a very quiet Saturday evening in the bar, we got drinks and ordered food. The food was alright, the veg a bit hard but other than that okay. We had cocktails a little later, I feel there needs to be more training as the bar girl didnt know what ingredients were needed let alone how to make it, though did seem more interested in drinking it than making it! I later ordered a chocolate brownie, which after having to ask where it was almost half an hour later, it was like a brick. However this was solved quickly and professionally, was replaced with a sticky toffee pudding which was lovely. We had breakfast the following morning, hot breakfast? Some parts not even lukewarm! The best part about it being the juice! (Which I'm pretty sure came from a carton)With a little TLC it could be 5*!

Came here last Saturday for afternoon cream tea with my family to celebrate my birthday. The staff were all friendly, polite and helpful. This was a Groupon deal so it was certainly very good value for money and I wouldn’t hesitate to return to the Thatchers. The food was very good and our grandchildren certainly devoured the chocolate eclairs! Some of the earlier reviews were rather damning, however we can honestly say our time at the Thatchers was most enjoyable and especially the scones and cakes were very more’ish. We had 2 small children with us and they were most accommodating. Well done Thatchers, and by the way I’m pleased you’ve reverted to it’s original name!,

Booked last minute through Groupon, this was amazing value for money, and delicious, glass of prosecco on arrival, and more cakes and scones than we could eat. Delicious.

My wife and two friends had an afternoon tea at Thatchers. It was delicious and a great variety of cakes and sandwiches. The waitress was very good and attentive. The only downside was that some of the cups and plates were chipped! The surroundings are beautiful and everywhere clean and tidy. We will certainly visit again

I like this hotel and have stayed a few times. It is however never quite 'there,' whether in staffing numbers, facilities (lift not working), key card constantly losing coding, or attention to detail (bacon spilling over into the beans at breakfast). This all said, it is a nice place and the bar, restaurant and gardens have warmth and character. I will go again.

I brought this afternoon tea for my neighbours birthday present, thought it would be a nice present she took her daughter with her yesterday but she was not impressed cakes were brought in sandwiches you could of made at home.And also run down and not very clean.

We booked in for a two night stay due to a family Wedding. The location was great and the hotel itself large and quite attractive. The family room we had was of a decent size with all the usual things you would expect and the beds where very comfortable. However, the room looked tired broken drawer holes in curtains, light out in bathroom, and lots of dust. This was mentioned when we left. The breakfast was nice, although the scrambled egg was awful (Just my taste!). I probably would stay again, but it was a bit of a shame that housekeeping didn't do more of a thorough job.

Excellent Hotel, we had a Groupon deal which included a 2 course meal. The Hotel and meal was excellent value, the meal was delicious service was great. I would recommend this Hotel without hesitation.

the food was excellent, staff were very friendly and welcoming. had a lovely visit, would definitely go back again.

Very friendly staff but very average food. The sandwiches were quite basic, the cakes were obviously bought from a shop and not homemade but the scones were delicious. No selections of teas/coffees - we were just given a pot of tea.

We visited on Thursday lunch after booking and ringing the night before to check that there was one vegetarian and absolutely neither of us can eat fish on our afternoon tea , also a chilli allergy. The service was great but unfortunately when the sandwiches came out there was a mixture of meat and vegetarian mixed altogether including salmon ! we feel it’s important that vegetarian food should not be touching the meets, and we think the smoked salmon knife had been used to cut the egg sandwich’s.

We arrived here, booking in was easy. Staff very friendly. Room was very large and perfect. My only recommendation would be for them to add fans or aircon to the hotel.

Had an amazing stay here at Thatcher's hotel, all the staff were fantastic from the Receptionist on last night to the lovely two gentlemen who greeted us in the bar and also to the extremely happy housekeeping lady who welcomed us this morning. My one disappointment from this stay, was on departure, I did see what looked like an altercation between two staff members in the folly car park. I was shocked to hear a mature male member of staff calling the Receptionist something that is not acceptable in today's society. Fortunately my children were already secured in my car and did not hear or witness this upsetting exchange. I hope the Receptionist is ok because it is not acceptable and could put the good reputation of Thatcher's Hotel in jeopardy.

We stayed for a couple of nights and enjoyed our time at the Thatcher’s, we needed a base for some work related socialising and the hotel met our needs perfectly.

Great experience from the beginning with Jeff, who made all the arrangements and showed us around. ON the day, Mona (reception), Jenny and Jamie assisted making everyone feel welcome and couldn't do enough to help. Beautiful venue....Thanks

El personal super amable. La atención excelente. Y la comida del restaurante increíble. Enhorabuena por la atención. Repetiremos!!!

Purchased afternoon tea for 4 through groupon and it wasn’t even worth the groupon price. Frozen and stale food and poor service.

Stayed as a group of 3 away on a golfing trip, split over 2 separate rooms.

BELOW HYGIENE STANDARDS. Toothpaste spit from previous guests on sink. Pre-used bedclothes (dirt marks, smelled and crumpled). Bins with mould that smelled so bad the receptionist and I almost threw up from the stench. (immediately upgraded one room) Dirty TV control. Vomit (or smt) inside on the room door. After making a complaint, we witnessed the cleaning crew shouting match at the apologetic receptionist in reception. The rooms were beyond “tired”. After alerting reception that the bathroom was dirty, the next day the cleaners visited but did not clean it or change our bedding (?!?) Funny side note - the renovated rooms have just as dirty bathrooms. Please view photos for evidence. The manager did not bother to contact us at any point during out stay despite the receptionist contacting him about rooms on the first night. Disappointing to say the least.

We were staying at the Hotel nearby and chose Thatchers for dinner and we were not disappointed excellent meal for everyone no complaints- the staff were attentive and helpful

Having tried several afternoon teas in various locations and been very disappointed, we took my in-laws there for afternoon tea, lovely food and good service, I would highly this establishment, definitely go again!

Despite at booking saying we had someone with nut allergy and also emailing Manager saying we wanted no nut products at the table we were told on both occasions no problem and the chef was informed.

Enjoyed a lovely afternoon tea in the hotel’s restaurant. Prosecco was very nice, accompanied by the usual finger sandwiches, scones and cakes. Too much to eat, so we took some home. A Groupon deal made it really good value.

Lovely setting and excellent service. The Scones were warm and delicious, the cakes light and tasty but the sandwiches were very uninspiring. They were a little dry and the fillings very boring. That said my friend and I had a lovely two hours chatting with our glass of Prosecco.

I had high hope due to the positive reviews. However, very disappointed. Staff at reception were sour faced and not particularly friendly. I booked an accessible room but was not given one, by the time we’d done the check in, I couldn’t be bothered to change it so just had to crutch upstairs. The room was old and in need of refreshing! I stood in a cold shower for ages before giving up and asking my husband to call reception. Picked up the phone but it was broken. Husband had to get dressed to go down to ask them to turn it on. Was told that supply to our room was not good and I had to run it for a very very long time. Which we did and eventually it got hot, but it was a very long wait and a massive waste of water. In the morning, we didn’t want to wait again so just used cold water.

One night stay . Room clean and comfortable. Staff very helpful. Did not have a chance to eat in the restaurant

Driving into the hotel grounds it looks lovely, then walking into hotel we said it’s a bit dated but seems nice. We were seated for our afternoon tea. We was brought our glass of bubbles which was nice then our food, the bread was a little hard, probably been sitting out uncovered, the cakes were nice. While we was sat there we were looking around, the curtains next to me were stained and very dirty, which makes you look more! It’s not the cleanest, needs a good clean and a update on the decor! Could be a lovely hotel

Had an over night stay including Dinner and a Breakfast . Found the restaurant food and service to be of a very good standard .

My girlfriend booked here as a surprise for me as we often stay away when my team have an away match. We found the whole experience great. Clean rooms, pleasant staff and a great traditional English breakfast. We could not find anything to fault the place. We did not have an evening meal so could not comment of the food. But as I said we both had a very good breakfast. It did us fine for the night away. Would certainly stay again if working that way again.

We had the best evening for my mother’s birthday. Andrew and his staff made my mums birthday very special and went over and above what we were expecting. Will be back very soon Thankyou xx

Great room Breakfast very bad in fact horrible the food had been there for hours dried and inedible. I asked for corn flakes to be told we ran out before Christmas says it all really Bobby

We needed somewhere to stay for a family visit and didn't know what to expect. The room and bed were comfortable and the shower provided instant hot water. Plenty of room and fittings in good condition. The staff were approachable, informative and friendly.

We held our staff meeting and Christmas lunch at Thatchers Hotel for 73 members of staff. Excellent meal, warm building, nice atmosphere, great service and plenty of parking. We felt welcomed from the minute we arrived until we left. Thanks to all the staff. Hope to book in again next year!

Booked a afternoon tea for two as part of my wife’s birthday present.Had a friendly welcome from a waitress who was very pleasant and friendly. We had our afternoon tea and a pot of tea. And was presented lovely the food was of a high quality. Definitely go again maybe for a Sunday lunch.

Most impressed with this hotel and our stay in general.

Stayed at Thatchers 28-08-18. Looks nice from outside. In side was dowdy and dim. All fixtures were old and carpets were filthy. I stayed in room 108. Dowdy and dim. Shower out dated. Stains around toilet bowl.

We had booked this hotel for one night August 3 as far back as February though Booking.com

We had a three course dinner in the restaurant and were pleasantly surprised at the quality of the food. However the restaurant itself definitely needs to be refurbished.

I needed a hotel in this part of Surrey for one nights stay and chose Thatcher's Hotel. I had previously booked and the check in was effortless with the receptionist being pleasant and efficient.

We were treated by our family to a one night stay inc Dinner and Breakfast through Red Letter Days. Friendly welcome though they seemed unsure about the Red Letter booking despite the fact that i had rung the day before to confirm. We had a large, clean and comfy en-suite room that could not be faulted. The evening meal left a lot to be desired on my part, as the chicken was rubbery and the sauce , what there was of it was very bland. i am glad that i didnt have to pay for it! Breakfast was better, self serve, good variety and hot. No butter or marmalade, when i enquired i was told that it had not been ordered. The Dining area , like the evening meal was bland and unimaginative, a bit of a mish mash. Curtains torn and mucky and the walls by our table stained. The staff were friendly but not that well informed regarding the fact that our overnight stay was already paid for as a gift. So why after our evening meal was i asked if i wanted the bill???? also coffee in the evening was not included.

I recently stayed here with my family. What a lovely hotel the gardens are amazing and certainly kept the kids entertained. Had a very warm welcome from reception upon check in. When we got to our room we were pleasantly surprised by the size of the room. Ok they need a little updating but we perfectly ok for our needs.

My husband and I stayed here last weekend, we received excellent service. The room was lovely and decorated to a high standard. All the staff were very friendly and helpful. I would definitely recommend this hotel and we will be returning later this summer.

Stayed for 2 nights for a great base for a family wedding

My wife and I stayed last month and complained about many things to the Manager, Andrew (who has been brought in to oversee the refurbishment). He advised us that none of the rooms have had a full refurbishment yet and that it is on going and will be for the summer. He acknowledged our complaints and has given us a full refund and an invite to come back when the refurbishment has been finished.

Stayed here using a Groupon voucher. Unfortunately we were put in a room next to the outside air conditioning unit so it was very noisy. Beds ok and food in restaurant lovely but....... it took ages to get our food, over 45 minutes for the first course as the place seemed very understaffed. Breakfast again was very disorganised with lots of guests complaining as there were no plates, no coffee, no bacon etc. Need more staff as those that were working seemed rushed off their feet to the point where they didn't seem to know what they were doing. Overall I wouldn't stay here again or if I did I would make sure there was no parties etc booked for that weekend.

Very poor I’m afraid but the staff were very friendly & so apologetic . The room was very tatty 305.. the bed was very uncomfortable and squeaky lol. No drapes on the four poster !!! Very disappointed

I bought a Groupon voucher for a festive afternoon tea. We popped along and had what i can only describe as a lovely afternoon tea and a great deal. There were a few hiccups which i complained about afterwards to Andrew the new general manager which prompted him to invite us back for lunch.

My employer booked me in to Thatchers for two nights on a business trip. The hotel layout is such that despite having an elevator, 3 or 4 more stairs must be climbed to get to the room. Room layout was cramped and awkward; pillows, blanket and chair in room were dirty/stained. I stayed only one night and had the management comped my room due to my dissatisfaction.

I had bought the groupon afternoon tea deal (as a Valentine’s treat) for my boyfriend and I. We were deciding between a few different places and we chose here because of the exciting menu (which could be described at the Christmas menu).

Four of us booked the gala dinner two night package and arrived to find the place a little tired and short staffed. However, the manager, Andrew, made a point of introducing himself... Turns out he’d been drafted in on Christmas Day! He was absolutely brilliant...

the chefs should review the presentation of their dishes which are unworthy of a 4 stars hotel. More the customers are not consulted for cooking meat. A tip chefs should be changed or eat somewhere else

We were thrilled that our "family room" had both a king size and a twin bed, and there was plenty of room for two adults and a teen. The complimentary full English breakfast buffet was ample and hot, and the coffee was outstanding. The bar is cozy, but be prepared to wait for your service. The building itself is showing its age, but is undergoing a massive renovation, and will be a shining star once it's completed. The grounds are a lovely place for a stroll or just to sit outside and read.

Welcoming arrival by staff, room large but a little tired. The hotel is in the process of refurbishment so will definately return when completed. Gala evening very enjoyable. Manageable number of guests, food hot and tasty - we where a party of 4 and we were all served at the same time, staff friendly and attentive, good atmosphere and manager present all night to oversee service and running of the evening. Breakfast the following morning a bit disorganised, but considering the manager had only been in post for 1 week I think it has great potential. Again manager and staff very hard working and nothing was too much trouble. Definately will return next year!

Booked to attend & stay for New Years Eve event. Staff very friendly & helpful. Meal tasty but not high class, but with dietary restrictions all catered for. Plus all our meals turned up at same time. Room comfortable & clean, although would have appreciated a second bath towel. Lovely music choices & plenty of dance space. Very relaxed atmosphere all evening & didn't want event to end. Discovered new manager only been there one week! He was constantly working & helping out with every aspect of the event & breakfast. An excellent example to his staff. He said he's hoping to turn things around & I believe he'll be able to with the drive & ambition we saw in him in just one night. He was constantly smiling, as were his staff & so attentive to all clients needs. Breakfast was a bit of a downfall, but hey it was New Year's Day & everyone was hungry at the same time. But this didn't faze the manager or staff, who continued to work as hard as they could to provide for everyone, not an easy task as short staffed too. I'd love to return in a few months time to see how the manager has got on. Good luck to him & all his staff. And a big thank you from my friends & myself for a wonderful night.

I was given a groupon voucher for afternoon tea which i was really looking forward to. The staff were attentive, professional and very welcoming. The food was average. There was too many cakes compared to the sandwiches and everything tasted ok. As I say it was average food and therefore disappointing.

Staff were really welcoming and couldn't do enough for us. Room hired was nicely decorated with Christmas bits, clean and warm. Food was amazing.

We visited Thatchers for afternoon tea with friends. We were warmly welcomed on our arrival. As part of our group we’re delayed we were offered tea and coffees whilst we waited. The room was warm and inviting and the staff were friendly and relaxed and helpful. When the food arrived,there was plenty of it, in fact we all took some home in a doggy bag. The quality was excellent and a good selection of sandwiches, cakes and other delicacies. Would definitely recommend a visit and would be more than happy to revisit myself.