TGI Fridays - Cheshire Oaks in Cheshire West and Chester

Went with family and granddaughter 13th birthday manager and staff were excellent very friendly and made her birthday special for her really fun experience well done to all lovely staff

We visited at 5pm and was very quiet. Staff was very good even though they had no straws for the non alcoholic cocktails, which was quite tasteless practically no fruit 1/4 of a strawberry as an example. Food was served hot, but chips were dry, hardly any cheese on the nachos

Food seems to have gone downhill burger patties where burnt, food not great

Good atmosphere. A burger was tasty but meat was overdone.

Recently visited, serviced lacked slightly than normal but overall food was on par with previous visits. Sesame chicken strips are worth the visit alone

Shocking. Booked a table, kept waiting in the bar for 20 mins whilst walk ins are seated. Whole place is run down. Food is okay but service is non existent. Knives and forks dumped into the middle of the table. Ignored for 20 mins once meals finished. Feels like a ship with no captain. Wouldn’t mind but everything on the menu is so expensive it’s not unreasonable to expect half decent service.

We had a great meal here Staff were warm and friendly. Couldn't get better service. The baby back ribs with their own glaze were gorgeous.

Great service, friendly staff, and the food 😋😋😋

Slightly disappointed with the most recent visit after coming here a few times in the past and it was always great. Seems over priced compared to similar style restaurants, food was okay. Chicken fajatis has no spice and chargilled chicken. The onions and peppers seemed reheated from frozen, not fresh. Service was okay, not as intentive as previous visits but friendly. Loud music playing which seemed out of place on a Sunday afternoon. Seems to of gone downhill in all aspects.

Amazing staff I have a neurological disorder they found me a quiet corner to sit so I was more comfortable, the member of staff my wife spoke first of all explained to our waitress who was amazingly helpful and understanding when she came over. Can’t recommend the staff more and the food was very good

Food getting worst and the sizes are getting smaller. Spent over £80 and still a few hours laster my son is hungry again. The smash burger my daughter got for nearly £20 was not worth it could got better from five guys and it be bigger. The mozzarella sticks the what hell size of fish fingers and only got 6 for nearly £10. We've been coming here for years and in the last year it self has got worst and worst. Dirty sticky tables, staff over worked and poor value for food. I don't think we'll be back unless something done rather go hickorys for the same money and get better service and value.

We arrived here on Tuesday evening for a special birthday meal for our daughter’s 7th birthday. Very friendly welcome and was seated immediately. However, this was unfortunately the best and only good part of our experience that evening. We firstly ordered drinks whilst looking over the extremely overpriced menu! We have been to TGI’s before and feel that it’s never been quite this expensive. Our starters came which we were enjoying however we hadn’t finished them when we there then being served with our main meals. It would have been nice for us to have been allowed to finish our starters and have our plates cleared away before having our main meals. We ordered another round of drinks with our mains which we had to ask for twice and our side dishes didn’t come out so we had to ask for these too. After we had finished eating, we ordered deserts. Whilst the kids were enjoying their deserts they then brought our daughters cake out which the candles had burned out and sang happy birthday. It would have been nice for the kids to have been able to finish their deserts first and for the table to have been cleared before being presented with the cake. It just felt like the staff were rushing us all night to get us out of there so that they could finish work and go home! No sooner had the cake been brought out, the waitress slid the bill next to my partner whilst again we were still eating! We might of wanted to order another round of drinks but obviously they wanted us to pay the bill and leave instead. It was Tuesday evening, wasn’t busy but yet felt like we were being rushed out. Overall, a very very disappointing visit here! We were really looking forward to this celebration and family time with the kids but it really did put a dampener on the night and to be honest we would never eat here again! How can you justify your prices for such mediocre food and poor customer service? We could of eaten at a more upmarket restaurant for half the price! And will be doing so next time! I would never recommend TGI’s to anyone. It is no surprise to me now why so many of your restaurants are closing down. Will not be returning ever again.

The food was cold congealed and my order wasn't there

Our first visit was great, a definitely get back to place so we did. The quality went really doen and prices high since last visit. Sticky tables, sticky seats. The idea and concept is great, the food was ok but not as special as before.

Going to attempt to make this review as fast, informative and helpful as possible. Decent place. The burgers are good, but they are not filling enough. The chip portions are too small (remember, the pricing for all of this is relatively high for what it is, it's almost a joke) It's around £15-£20 for 1 burger, which isn't even that good. Burger King has better value, and I don't really like that place. The staff were friendly and helpful, but again, pricing isn't great for the products there. The pudding was ok, but again, portion sizes are small for the pricing.

Really nice food, servers/staff were lovely and friendly. Nothing was too much trouble and were happy to advise on the menu and their recommendations. Had mocktails and were worth trying for a change.

Why is nearly everything spicy? Not everyone appreciates. We always book a table via the app after visiting one time, early evening, to be told no available tables when the restaurant was over half empty. We were told it was in case they got bookings via the app! We went outside, & used the app to book a table for approx 15 mins after the current time! What a waste of potential custom! Turning walk-ins away in case they might get an online booking! But service as good as usual, food good

Brilliant meal. Food was great and the service was fantastic from our server Ellie. Very helpful and knowledgable and really friendly.

Absolute awful experience! Wish had not even bothered coming! Josh’s customer service is awful and should not be working in this industry and Georgina attitude as a manager is awful. 50 mins for a child meal to come out is unacceptable.. because the server put the bottomless strips as a starter.. and didn’t bother asking, we had a 2 year old child. I was then accused of lying that it had only been 20 mins unless she realised and look at the till! Was told a child could not have a straw as was only for milkshakes…. Forgot the child’s garlic bread too. Awful experience and a shame for the tgi name! The only saving grace is Sophie!

Absolute awful experience! Wish had not even bothered coming! Josh’s customer service is awful and should not be working in this industry and Georgina attitude as a manager is awful. 50 mins for a child meal to come out is unacceptable.. because the server put the bottomless strips as a starter.. and didn’t bother asking, we had a 2 year old child. I was then accused of lying that it had only been 20 mins unless she realised and look at the till! Was told a child could not have a straw as was only for milkshakes…. Forgot the child’s garlic bread too. Awful experience and a shame for the tgi name! The only saving grace is Sophie!

Went for a birthday. Was served by Ellie who provided a fantastic, funny, genuine service. Honest recommendations. Interest in our day/plans. Food is always great - over priced but you know what you’re getting when you go! The service made up for the food

Fab food, atmosphere and service. Ellie was awesome! She was so attentive & professional but so smiley and friendly too.

Excellent food as always, love TGI's, you can't beat the taste of the ribs.. service from Ellie was amazing, an absolute credit to you, thank you..

Lovely food, fabulous service, some great value offers Monday to Thursday, Jake our server was friendly, chatty and honest,

Good service from staff dealing with a lot of problems

Missing one item and no refund!

The food was nice enough but my god the prices are so high since we last went! £21 for chicken strips and chips is absolute madness! Nearly £40 for a mixed grill?! Can't see how it's still going with all the other competition on the retail park.

Great choice of food and drinks for all the family Out server was Ellie and she couldn't do enough for us. Any problems with the order were dealt with quickly and efficiently. The restaurant has plenty of free parking and as we were earlier than the rush the food arrived quickly.

I don't know what happened to this place. Used to come here alot with friends, been about 3 years since I've been. Came for my fiancé's birthday and was really disappointed. The music was quite loud which meant EVERYONE in there was shouting over it to be heard, when we were sat down we couldn't hear the waitress talking to us. The food used to be lovely, we'd usually get a nice steak with chips and onions rings n some of that chutney stuff...my friend used to call it the JD sauce but I never actually heard if it did have JD init...anyway you'd get a decent sized plate of food. Never any complaints. So we went there yesterday, only 1 (maybe 2) steak(s) on the menu both had blue cheese, my fella ordered a mixed grill thing where u usually get a load of stuff on a plate...she brought it over an all there was was a steak and a few little tomatoes one a plate and another plate with chips n a spicy cheese sauce 🤨 for £30!! I had a burger and chips around £20odd literally just a few chips and a burger.....cost of £90 with drinks and 1 dessert.....so not worth it.

What an absolutely terrible experience. Arrived for a booking. The women on the front desk was so rude, made us wait for the table telling us it’s getting clean. Nobody came back for us I ended up going back in. She put us on a table that was there the whole time. Asked for a booth, she started making a big issue, even tho I requested one due to having a back problem when booking. Got completely ignored had to ask someone if we could order, finally the same women came back over after standing around on her phone for a bit. Asked what we wanted, didn’t write anything down and walked of, has us waiting around that long me and my partner thought I’m not paying for this. Told her we’re gonna leave, she just said ok and walked super rude disgusting attitude, actually fuming I was treated like this with my partner went to kfc next door and got 100% super service and fast I would never tell anyone to visit this tgi the women on the front is a disgrace to them

Visited TGIs for my daughters 18th Birthday Lunch. We were welcomed and served by Ellie F. I managed to have a quiet word and said it was my daughters birthday and Ellie said she would sort something out. Meal was fab as always, yes it is a bit expensive but it's a firm favourite for everyone in my family so we don't mind treating ourselves, knowing everyone is going to enjoy it. Ellie was attentive and friendly but gave time and space between courses and was on hand for refills of drinks. At the end, she brought out a slice of cake with a candle - my daughter was rather embarrassed but very appreciative of the gesture. Thanks for an enjoyable lunch experience!

The waitress Ellie was excellent and made it an excellent experience.

Hard to rate this. (I will point out all issues where ‘resolved’ in store but would like to warn others) We have just left here after what started off a the most under whelming experience ever we were a party with 4 children 2 adults for a birthday meal, we had stated birthday meal yet placed right next to the door on a rubbish table also with a child on crutches. 25 minutes before first drink orders where taken, the blonde girl literally couldn’t give two hoots about our table. most likely fed up of being treated like robots. There was a LOVELY young man you know who you are who was a runner who took time to listen to my problems ‘no check back, no second drinks offered etc’ and apologised, complimented me for being so nice about it all, I then got some impression he was told not to come over again I made the point of going up to him to tip him for his kindness, our second waitress was lovely and understood our issues and helped us have a better experience. The manager from what we learnt was new and did discount our bill which isn’t something we needed and made sure to tip the people who deserved it to the same amount. however it felt scripted. A bit of advice treat your staff with nothing but compassion, they work hard, your clearly understaffed, try recruiting until you’ve got it back under control as it’s not fare to have staff run of there feet, feeling like they can’t stop and talk to customers and understand there problems and speak to people as humans rather than a scripted version planned in your head. we appreciate the discount we got, but honestly this used to be our go to place for birthdays but clearly not anymore. look after those staff or everyone of them is going to walk out that door sooner rather than later. Don’t worry about responding we don’t need it but just putting. Message out there to warn others about the situation.

Ellie F was fantastic, excellent host and dealt with all of our requests. Kind and polite and a credit to the restaurant

Staff can’t be bothered to take orders. You’re left waiting once seated for about 15 minutes before someone even bothers to speak to you. Food is rubbish compared to others we’ve been too. Don’t waste your money here.

I’d recommend getting in a sloth from Chester zoo to replace the girl at front of house, probably get more of a smile and won’t walk away after tossing the menus down on the table and not guide you through anything. The lad with the beard who took our order was nice and was very helpful. It’s been a while since I’ve been to a TGI’s and this place has more wear n tear to the decor than a run down council estate flat. Let’s not talk about the ‘artwork’.

Very similar views on here. Expensive food, friendly staff, work hard, little bit of waiting for service. Place needs decorating looks run down for an expensive diner with wall paper hanging off and kids colouring on the walls. Company needs to put some profits into the place. Overall, nice but expensive. Probably won't be rushing back here for a while.

The children enjoyed the wing starter . The "salad" was something else . Old and without taste or salad. 2 little gem lettuce cut in half , don't know if they were washed. Red onion vinaigrette, boiled egg and a scatter of unidentifiable bits. Staff were lovely

Nice service, excellent food. An overall enjoyable experience with an authentic and enjoyable theme.

The restaurant staff was fantastic and cleanliness is superb but I decided to eat the starters only. I couldn't justify paying £18 for a burger meal which I could buy for a cheaper price elsewhere, presumably maybe for a lower quality, but very steep for what presumably looked like a small portion. I may return in the future if I manage to find discounts or offers that could justify my next visit.

Service was good as in the staff were nice, not incredibly attentive but nothing necessarily bad. The food was appalling and the restaurant is a dump. It’s very tired and really needs a refresh, or a clean to start

Far too expensive. Chicken strips and fries twice, kids meal and nachos. With drinks +£60

Popped in for a few drinks last night and had a great time!! The staff were wonderful ❤️ especially Jake! Such a genuinely kind person who made our experience so lovely!!!

Okay, everything apart from the price was good. The prices though were high, pretty much £20 as a standard for most meals. A £20 burger, really? Desserts were £10 each, and not exactly large portions. Good as a one off, but make sure you're feeling flush.

Waiter didn't no what he was doing waited over 45 mins to get a drink then not all brought out food order omg waited so long booked a table for 6.30 never got out till 10.15 meals were wrong ordered 3 starters of chicken and 3 side of loaded frys came as 3 chicken chips and was charged for 3 mains and extra for loaded frys asked for no chilli makes my lips blisters and burn told waiter so he brought me nachos out with chilli in I'm now left with blister in side my mouth been coming tgis for years this experience has put me off coming again asked for my bill to a small lady with blond have was so rude was terrible

Terrible food, seems to be cooked from frozen..not worth even half of the cost. Service was good but had to wait a while to be seated. Tables are cramped not enough foot room and not enough space to see what was under the table but was very crunchy and dirty underfoot🤢. Whole place needs redecorating and refurbishing, graffiti keyed into the table. Won't be returning anytime soon.

Food was fairly good other than one of our party received the wrong food twice. Service was ok although a little slow. But the place lacked atmosphere with very few people in the restaurant which I think is mainly down to the prices ,as an example I had what was basically chicken and chips and it was over £20. With a KFC next door you can see why many people would simply go there especially if you had children.

Previously rated this place as a four star but after going last night for the first time in awhile it's dropped to a one, would give none if I could. Waited to be seated dispite several staff milling about, felt like it was a chore for one of them to approach us. Table, seats and side panelling all dirty, wall looks like it hadn't been cleaned in ages with crud between the tounge and groove and splatters everywhere. Food was bland and well overpriced for what we received.Sharing platter starter brought with no side plates for bones or to eat from. Definitely will not be returning, used to be good here but not anymore.

Food too expensive for what it is, staff where amazing, and it was too noisy .

The food wasn't very special. We walked in and no one was at the "wait here" station so we approached the bar. I spoke to a chap behind the bar telling him I had a table booked. He replied with "Forrr.....?" For today, I said. It was an unpleasant encounter and he made us feel awkward.

TGI is supposed to be a meat place..over the years the menu is reduced and over 50% if for non meat eaters. I will not be back

Ellie F was a great waitress with great customer service very friendly, she was extremely helpful and was always on top if we needed refills on the drinks :)

The dinner menu had good choices and was great value.👍

We recently had the pleasure of dining at TGI Fridays and was fortunate enough to be served by Hayley. From the moment we arrived, Hayley B’s warm and welcoming demeanor set a positive tone for the entire meal. She was attentive without being overbearing, ensuring that all our needs were met promptly and with a smile. We decided to try the beef steak and classic ribs, accompanied by sweet potato fries and regular potato fries. The beef steak was cooked to perfection, tender and flavorful, while the classic ribs were succulent and fell right off the bone. The sweet potato fries were absolutely delicious, providing a perfect balance of sweetness and crispiness, and the regular potato fries were equally satisfying. The food was outstanding. Hayley B is a true asset to the TGI Fridays team, and we look forward to our next visit! Thank You for making our day memorable.

Nice enough food but expensive for what you get and compared to everywhere else in this category.

Great food and service was amazing tonight. Summer P was lovely and very attentive, thank you for a fabulous evening :)))

Quiet mid week meal but very enjoyable. Server very attentive

Family celebration a success due to our waitress, Ellie F, giving great service and assisting us on various menu and payment queries. Than you Ellie.

I had a lovely birthday meal with my family with great food and attentive staff

I had a very bad experience today at Fridays. Went there because I was very hungry and wanted to get something to eat. I ordered a burger but it came with bacon (I don't eat bacon) so I asked the staff to remake it. They offered to remake it but wanted to charge me once again for it. Never have I seen restaurants charging customers for a remake. I myself work at a restaurant and we do our best to ensure customer satisfaction. Many a times at my restaurant, customers change their mind about their orders and we always politely accept their request without charging them anything. I ended up paying for a burger I never took a bite of as I did not want to argue or anything. I am deeply disappointed at my first and last ever visit to Fridays.

The experience was lovely, Joanne accommodated amazingly to our situation with 2 wheelchairs. She understood our requirements/requests and went above and beyond to accommodate to us.

the service was shocking. took an hour to receive our drinks. the menu was limited and my dad is a coeliac and there was only steaks and ribs to have as a main meal which is disgusting. the prices were astronomical, literally couldn’t believe how much they were charging…. £20 for a small bowl of pasta?!?!. far too expensive. the server got our order wrong more than once. the food was dry and bland. my dads steak was swimming in grease and was disgusting. looked NOTHING like the picture. it was an awful expensive experience and we will never ever return again.

Second visit, after first visit I said I would not go back but got talked into it. Got order wrong, when it did arrive the others had finished. The burger was like shoe leather, over priced, interior dirty, toilet disgusting. NEVER EVER GOING BACK.

Went in today and discovered this is a gay pride venue. I'm not against it, I just didn't expect it as I just wanted to order some food in peace and I'm not homosexual. Ordered a steak rare, but it came now like medium or well done. Staff were wearing inappropriate jewellery.

I went to Fridays on the 7th June for my birthday meal..there were 6 of us ..the food was really lovely and the waitress we had was fantastic..she went above and beyond to make sure we were taken care of...looking forward to my next visit already.All the staff were amazing .astic

Not a great evening in all honesty. Jody was a wonderful host throughout the night but the lad in the red braces simply made the evening very uncomfortable by undermining jody by re writing our order out in front of her and us because he couldn't understand her handwriting.. food was below average our appetisers were brought out at separate times meaning my partner had finished hers before I had to remind the staff that I'd ordered one. The mains were ok but burger was dry chips were soggy. Our deserts were nice other than the fact that we ordered the biscoff pancakes and got oreo? Prices for drinks are extortionate £4.30 for a can of DR pepper 330ML overall really mixed feelings about this venue probably won't return.

Before I start the staff are lovely couldn't fault them at all but honestly the place is an absolute dump, it's dirty, wallpaper is hanging off or ripped off everywhere, there's door handles missing, letters missing of the toilet doors , vinyl just slapped on the ceilings any old how. Then the food is an absolute rip off , actually disgusting the price they charge £22 for a burger that is your standard pub burger , wether spoons burgers are actually better and a quarter of the price. £6.50 for a piece of garlic bread the same ones you get 6 in a pack frozen in Aldi for a £1. £20 for a pasta dish I could go on. I'll never be stepping foot in the place ever again I cant genuinely think of a time I felt more ripped after a family meal. I don't mind paying over the odds if it's nice food and a nice setting but that place is just a joke and the management should be ashamed.

Food was good but is really expensive - we ended up ordering most of your meals from the children's menu, for which the portion sizes were adequate for an adult and more reasonablly priced. Food arrived hot and fresh, however some of the order was wrong but was promptly resolved. The Caremalised Biscoff milkshake for £7.50 wasn’t worth it and I wouldn't get it again - I’ve had tastier milkshakes for cheaper. Toilet facilities were not clean and the decor was tired. Overall it’s not bad for a special occasion. May return but think there are better options for the same price.

Very overpriced for what you get. Food was tasty however. For the price asked, would not go back again anytime soon.

hot dog should have had 3 pigs in blankets pulled pork and crispy onions with a honey mustard mayo instead I received a plain hot dog ?

My last review was 5 stars but had a poor experience yesterday. The food is great as always but the service was poor. Waiting staff not present, didn't listen to any requests we made regarding the food. Ordered refill cokes and didn't get any refills despite asking multiple times for a drink - had to genuinely drink the melted ice cubes 😬. Have had many good experiences here but will probably avoid from now on

The absolute worst TGI Fridays I have ever been to food was cold and I could make better ribs myself at home cannot believe that this franchise is still actually in business to be honest really really bad

my food has not arrived, despite it saying it has been!! that was the last of my money wasted. there is no way to contact anyone about this!! absolutely abysmal service, shame on you justeat

Waiting near door not anyone looking at to me

I walked in with my family, we have children. Absolutely awful atmosphere server tried to position us in a cold over air conditioned corner with the music blasting loud for a Sunday early afternoon. we said to severe too cold for the baby seemed reluctant for us to move even though there was only one other family eating in the restaurant the server said that family had moved too because of the cold! We took one look at the cuterly and it was very dirty and they were ALL like that we checked the next table and the same- so we got up and left before even ordering - if a place can have dirty cuterly out for all to see then what’s going on in the kitchen that you can’t see

Had a great time tonight. The service was top notch and food was great. Managed to use the stripes points which was great to those on a tighter budget. Shout out to Matty at the bar and our server Naomi who did TGI proud!!! Thank you and will definitely be back.

Staff were good food is very expensive for American style.

One of the worst dining experiences I have ever had. I hardly ever write reviews but I am so annoyed, I felt I had to this time! I ordered the chicken fajitas priced at £21. Few pieces of chicken, some of it burnt, and peppers and onion, no flavouring, some tiny plastic pots of cheese, salsa, guacamole and soured cream and four mini tortillas. My husband had the ribs priced at £30 and ended up leaving them, they were so disgusting. Mozzarella sticks tasted horrible too and so we didn’t eat them. We weren’t provided with any cutlery and had to go and ask for it. We were made to pay upon ordering in advance of the food arriving and if that hadn’t been the case, I think we would have refused to pay for some of it. We walked out £98 down for two adults and two young kids and half the food still on the table. We’ve had great dining experiences at both Wagamama and Mowgli recently at Cheshire Oaks for the same or less money. If I were you, I’d give this place a miss and eat there.

A lengthy wait to be served, excruciating delays for food, and shockingly swift delivery of the bill before a single bite. The cuisine was abysmal; I've never paid so much for such low-quality food. My ribs exuded a repulsive musky odor, the mozzarella sticks were downright unpleasant, leaving me baffled. Cutlery had to be requested three time underscoring the consistently appalling service from beginning to end

The place is fantastic! Never disappointed!

Great food, slight wait to be seated given the restaurant was empty, the server was nice and friendly. We ordered off the uptown downtown menu a starter and a main as this was a better deal. Other food off the main menu was expensive. Food; arrived hot and fresh. Starter cheesy garlic bread & chicken bites. Main A chicken BLT & a glazed burger both with house fries. Drinks; Ordered an Oreo milkshake and for £7.50 this wasn’t worth it and won’t get it again, we’ve had better milkshakes for cheaper. Also a refill Diet Coke. Overall it’s not bad for a special occasion. Would return but think there are better options for the same price.

Good stodge for a weekday lunch deal. Excellent service. Shame there was no “hot sauce” condiments available to spice up the pasta.

Great food and the staff were good but it was bloody cold... No heating in the building which they have put on the door as it seems to be an ongoing issue.

Food was cold and had to throw most of it away.

Ellie our server was very nice a accurate. Place was freezing food was average £50 or 2 courses two hot drinks 2 beers 2 people

Disappointed. We were sat on a table in the corner, right next to where they had all their cleaning supplies and cutlery laid out on the table next to us. Not exactly what you want to see whilst eating. Table was sticky and the bench I was sat on was dirty with bits of food over it that I had to wipe off myself before I could sit down. Food was okay, very small and bland considering the price of it! Our server was lovely and attentive however, other staff members were crowded round near us gossiping and talking quite loudly about things that we really didn’t want to hear. We paid £97 and I always always tip but absolutely not this time. Awful experience to be honest.

So much better than tgi liverpool one. The service and food at Cheshire Oaks where very good.

Booked table for 4.00pm, we arrived about 40 minutes early, no problem, seated right away. I had put we were there for our son’s birthday when I booked, ( he was 24😜). We went years ago for his birthday and I knew they do the happy birthday clapping song, so thought it would be fun to have this done again. I ask our server Hayley B if she could make it as embarrassing as possible. She didn’t disappoint, it was all done tongue in cheek and our son saw the funny side, he was asked his name/age and this was announced across the restaurant, followed by all the team joining in with wishing him a happy birthday. Great food, brilliant customer service and happy memories made. Thank you Hayley B and everyone else who made the birthday boy’s day extra special.

Food was the usual TGI stuff but service was good and the waitress really looked after us all.

Excellent and friendly service from Hayley B at Cheshire oaks branch Made sure we had everything we needed and went above and beyond, making our dining experience one of a kind. It was cold due to the ongoing heating issue but her friendly face and charm made us forget about being chilly. Keep up the great work

Food stone cold !! Paid £50 for stone cold food what a joke !

Very disappointed!! AVOID I haven’t been to TGI for 10 years but while shopping we decided to call in for dinner on our way home.. BIG MISTAKE!! We stood at the entrance for a while before we were acknowledged.. The restaurant was cold we kept our coats on. The menu was very small and the prices were very high what I expect from a fine dining restaurant I eat out alot at good restaurants where we live in Knutsford so was very shocked at the prices.. salt and pepper squid to start £9.50 nothing like the picture small amount which was dry and hard as they had been deep fried for too long.. I ask for the manager and told him I wasn’t happy and he removed.. I had the chicken burger with fries £20 wow the chicken was burnt the bacon was advertised as crispy bacon lot looked like it hadn’t been cooked.. ends of lettuce was used and the same for my partner he had tomato ends and large pieces of red cabbage no care gone into the prep of salad.. my partner had steak with fries mushroom and tomorrow £29 both meals were served in small plates ?? WHY i never complained again as i will be calling head office in the morning.. RIP OFF

Served by Ellie F. Absolutely fantastic with the kids it makes all the difference when the kids are included! Look forward to being served by her again

02/04/24. Food was very nice and the service was top draw. The Bartender was a master of his craft and his enthusiasm, personality and customer service made it a very enjoyable evening.

Dreadful place. Dirty, overpriced, table wasn't ready on time, had to ask for cutlery and condiments, food cold, manager didn't seem interested, beer flat, I could go on. Avoid if you want to have a nice dining experience!!

Great food and personal service

Missing chips and missing sauce from order. Tried to phone restaurant but no answer

Summer was our server and she was absolutely lovely. A credit to TGIs. Thank you Summer. The food was fab, music was great.

I ordered the fajitas from what appeared to be a very limited menu. They didn't have the cajun flavour as advertised and cost me £21 for less than a chicken breast and four microwaved mini tortillas. The bulk was a pile of onion and pepper. I mentioned it to the staff who agreed and kindly brought out more, but I won't be returning. Drastically overpriced rip off. My wife also had a mediocre burger that cost £19. Including drinks, I've parted with nearly £50. Save yourself a few quid and avoid.

Poor service. Stood at the door for 5 mins. Server's avoiding eye contact. Got seated and the server was so obvious that she didnt have time for us. Got our food slid over to us again without eye contact as she was passing. Food was very poor in quality in comparison to the price. Luke warm chicken. Nachos stale. No check back to see if we was happy with our food. No further offer of a drink. The server came over after 40 mins and asked if everything was okay - probably due to seeing me writing this review over my shoulder when passing. Advised her about the food. She took the food and said I agree the food isnt as good as it should be. She never returned to offer more food or a new drinks even though our glasses where empty. On requesting to speak to the manger the server told us TGIS is not what it used to be and there is no staff. She also admitted the food was too expensive in comparison to the service quality ect. This was a meal for our anniversary and I appreciate that it was a busy bank holiday however quality of food and service shouldn't be compromised. We left hungry and thirsty. Good job there was a kfc next door!