TGI Fridays in Wakefield

Awesome venue really friendly staff got served by a lad called Ryan Parker really good at his job ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️🌟🌟🌟

Great service by Ryan, he was very friendly and came across very polite, he is very well spoken and was really nice to me and my family

Great customer service, very nice atmosphere, smiley and friendly staff. Food is amazing,hot fresh and super tasty ❤️

Great customer service, served quickly food was fantastic, large portion sizes, all the family were very happy. Will definitely go again.

Absolutely amazing food and service. Very good atmosphere. Clean and friendly. Brilliant from start to finish..5☆☆☆☆

Great service and food was fast. Bottomless cokes were filled up very fast and server was very nice. Restaurant was a little cold inside but other than that can’t fault anything.

Absolute horror show. Wasn’t expecting greatness but the food was of such low quality it was laughable. Calamari was worse than local chippy and a tenner. Sticky chicken was simply left o. Plate by wife and daughter. Mozzarella sticks were very good, but that’s where it ends. £100 for three 👀 Just go to maccies.

Fantastic meal out tonight! Super fast service, can't fault anything tonight. The 2-1 drinks were perfect too. All the staff have been fantastic. Will be back soon! Thank you. Our main server was Nia G! Misha

Brilliant service, lovely food as usual, kids always choose to come here and we are never disappointed. Would definitely recommend!

Superb food and hospitality. Oli even made sure we were using our refill service with our soft drinks! Definitely recommend and will be returning. 😍 Thank you for the great service Oli! 👍🏼

came for lunch with my nan was a busy morning shift and was served by meg who was amazing!! met our every needs and ran the whole restaurant practically by herself! food was fab definitely will be back!

We arrived 20 minutes early for our booking and was told we'd have to wait at the bar until out time despite there being plenty of empty tables. We were eventually seated and the woman taking us to our table asked if we're celebrating. It was our son's 6th birthday. Despite telling them this my son recieved nothing special even though other tables around us were sang to by staff etc. When we received our starters they brought an extra one out. Not wanting to be charged for it we told our waiter who asked which one of the doubles up starter we'd like to keep. My wife told him she'd touched one already so that one. He said it does matter the other one is going in the bin. The calamari was burnt and rock hard, the corndogs where cold and the potato skins were burnt with hardly any toppings. We also had no sauces or salt on our table. My son ordered Mac & cheese for his main which tasted like it had zero cheese in it. My wife had the fajitas and the peppers and onions where almost raw amd the cheese she recieved was next to none. My 'ultimate rib combo' came out twice, meaning another meal will have gone in the bin, and I couldn't help but laugh. The ribs were cooked ok but bland, there were about 7 fries, the corn was unseasoned and had no butter and the funniest part was the small pot of dry white/brown cabbage I received as 'coleslaw'. Plates where also dirty. Mid way through the meal we tried to order my son another drink and was told by the only person who came anywhere near us that she couldn't take out order it had to be our server. After 20 minutes we gave up. This was genuinely the worst dining experience I've ever had. Staff had no idea what they was doing, food was dreadful and the coat for this experience was astronomical. Absolute daylight robbery. I wouldn't eat her again for free.

LAST EVER VISIT TO TGI’S As a loyal customer for over 25 years we went out for a Meal out for our sons birthday, the restaurant was hardly busy. Bar and food Service was very slow, food when it arrived was cold, overdone/burnt/dry, we complained and management was very defensive and tried to blame us for the mistakes and made us feel very uncomfortable. This Spoilt our night. The lady manager Jordan (I think) needs to ensure her staff are trained correctly. As we were leaving there were also another couple of tables who were also sending food back and complaining. So my question to Jordan - is this the customers fault too or is your management skills I wonder?

The service was the best it could have been under the circumstances, the poor waitress was stretched to her limits, she did her best to make us feel comfortable. The food was disgusting, dry, overcooked, cold. Presentation a big fat NIL. The restaurant was practically empty but we were told they had a backlog and would have to wait around 45 minutes between starter and main😡THIS IS NOT ACCEPTABLE

This spot is great for making memories and enjoying delicious food whether it’s with family or friends. Would highly recommend. Staff are very friendly and welcoming.

Staff were very welcoming, our server was Elden who was great. Food was really nice, the desserts were also. Would definitely return

Excellent food and great service from Joseph Costello - we had a great time and will defo come back! Burgers delicious, allergies well catered for. highly recommend.

Kayla was very pleasant and helpful great feel to the place just could be a little warmer.Food was very nice would come back again

Lovely food and great service from Joseph!! The food came out quick and was hot, our drinks were refilled promptly as well. Thank you.

We visited Castleford tgi today for a 60th birthday celebration with a party of 12. The service while friendly was extremely poor. The food was cold with specialallity burgers looking and tasting like burnt cardboard. My son sent his food back to reheated but it...

This is definitely an amazing place to go to with friends and family. I'll highly recommend to anyone who's interested in having a good time with amazing food.

Great atmosphere, excellent customer service by Skye. She was amazing. Food was excellent too and good value for money.

21/02/24. 21:30. Have just walked in to TGI Friday in Castleford after finishing go karting. Looked at the menu. All 5 of my friends fancied TGI Fridays for dinner. After waiting only 30 seconds for a waiter, without any greeting, we were immediately told that...

we reserved a table for 13, the restaurant was not busy on arrival but we had to wait 30mins to be seated. whilst sat at the bar, we were not acknowledged by the bar staff. The starters took 45mins after ordering, even though the restaurant...

Awful. Went for a date with my partner and would never return here. Food took ages to arrive and arrived bland, tasteless and cold. So over priced for what we received. Atmosphere is awful, such a loud venue, music booming and screaming children. I would...

Excellent service from Joseph C, made sure everything was spot on for us - making our valentine’s day special - 10/10 service!

Joseph was an attentive server and the set menu was a great price. The sesame chicken was delicious, and the others loved their loaded potato skins!

We were served by Jordan, he was amazing...so many people say oh well its their job to be nice but trust me most people these days don't show passion in their job or make you smile anymore but Jordan did and he deserves to be...

Was great experience, was really good with the kids food was excellent nice and warm staff could do enough for us all around great experience

Lovely service and great ribs can’t go wrong when you want to eat at xscape. Even let me have the other half after only ordering the single half.

5* Cameron the mixologist absolute legend made our experience amazing could not have done a better job. Patrick the cube was on sidekick duty for the evening and brought wonder and awe with his rubix cube tricks bringing wonder and delight for the table… We are leaving merry tonight - thank you Cameron!! We will be back!!

Holly gave us excellent customer service today and all with a lovely smile. We are really happy with the service provided today.

Such a great atmosphere with awesome staff. We came over from Australia and purposely had to come back here so my son could have a cookies and cream milkshake that he had been hanging out for, for 5 years. It didn’t disappoint! Thank you Cas team!

Service was great and very helpful even if didn’t have custard , but the waitress tried hard to get us some

This spot was nice for a cute dinner and they have upgraded their menu plus great service from our waiter

This was my first time ever to any TGI Fridays. I loved the cool, quirky pop culture themed decor. The staff were friendly and food was served quickly, was very filling that we didn't need dinner that night. The only downside was that given we went midweek lunchtime there wasn't much of an atmosphere as it was very quiet which is to be expected.

Fast and friendly. Great food, drinks and music. Ideal location making it great for date night. Highly recommend.

We came to try out the new Christmas menu. The food was great and our server Patrick was very friendly and polite. 😊

Really helpful waiter Jordan J and made you feel relaxed, food was quick and hot. We had refill drinks and Jordan kept topping these up for us.

The food was great and the staff was very polite all throughout the meal and sung a song for our birthday celebration

We are regular TGI customers and tonight was possibly our worst experience yet. Starters came out cold so we sent back. Then the mains were sub-par and again two of the dishes very cold. Service was very slow for drinks and food. Really unhappy customers. ☹️

Unfortunately we wasn’t impressed the meat was over done, dry and tasteless. We had already sent one meal back which was burnt so the other 3 meals we just ate because we was hungry and we had traveled 45minutes. We go to the Birstall one in Leeds often and have never been disappointed but this one I wouldn’t waste your money. We only went because we was doing an escape room in the complex. The server Lucy H we had no complaints she was lovely and helpful and the restaurant had a good atmosphere and looked clean. But we will not be visiting this TGIs again.

Fab service, very friendly staff. The food came quickly and was very tasty. Would definitely recommend to family and friends.

Ryan Parker is a very polite professional young man he really does look after you making sure you have drinks and that your food is as it should be.

I have been visiting TGIs for years, but in the last two years it has just become increasingly worse. After todays visit, I will not return. Firstly, my partner ordered a sharing portion of franks boneless wings and some cheese and maple bacon loaded fries, a meal that came to a total of £23.15 for the two items alone. Now I appreciate that the boneless bites were from the appetiser section of the menu, but they were labelled as ‘to share’ and were priced at £16.85. The loaded fries, again I appreciate they were a ‘side’ but they were £6.30 alone. The entire meal fit on a small side plate, it was nothing more than a child portion of glorified chicken nuggets and chips. Although the food tastes fine, we were appalled at the portion sizes for a meal costing over £23. There were 7 chicken bites, I can’t understand how that could be sold as a sharing dish, unless you were expected to be satisfied with 3 and a half small bites of chicken. For almost £17 I am absolutely disgusted. Not to mentioned that I ordered the child’s boneless bites for my 1 year old, priced at £5.95 including his two sides - he received 5 chicken bites on his meal. It’s baffling to me how a kids meal and an adults sharing dish can have a portion difference of 2 bites but have such a difference in price. I ordered a franks chicken burger. When my meal arrived I was satisfied with how it appeared, there was a skewer on top with some boneless bites on, I ate them before starting my burger, naturally. I bit into my burger and all I got was bread and coleslaw; I took another bite, and again, bread and slaw. I lifted the lid of the bun to check they hadn’t forgot to add the chicken burger, and I was shocked to see the smallest piece of grilled chicken sat on a mountain of coleslaw and pickled cabbage. My partner got the attention of a server to show her what had been served to me and she immediately apologised and said she was shocked that that was sent out to me before I even explained what my issue was - it was very obvious that the piece of chicken I had received was not sufficient and could not be classed as a burger. She insisted it was remade and took my plate away. I could not fault her for how she dealt with the problem. By the time my meal had returned, my partner and son had finished eating their whole meal, I didn’t mind because I understood fresh food takes a little time to prepare. Visually the new burger again looked fine, i lifted the lid to check and the burger, although still quite small, was much more reasonable. Now I really enjoy spicy food, I appreciate I opted for a meal that was inevitably going to have a little kick to it considering it was a Franks hot sauce burger, but what I bit into was horrendous. There was an obscene amount of chilli flakes scattered all over the bread, cheese, chicken and coleslaw inside my burger. Every inch way littered with red specks. I hate to complain and I never complain about my food when I eat out, I already felt guilty about raising an issue with my first dish so I didn’t say anything. I like spice so I scraped off the mound of obvious chilli flakes and continued with my meal. After a few more bites my whole mouth was on fire, my nose was running and my eyes were watering and it was completely inedible. I removed the chicken form inside the burger, scarped off more of the visible chilli and just ate the chicken. I know this dish was intended to be slightly spicy, but what I received was completely inedible, it burnt my tongue and I could not taste a single thing after the first bite. I have ordered the franks burger many times at TGIs, and I had tried the first burger sent to me, never before had it been spicy to me. It was clear that the dish had been intentionally smothered with chilli flakes, probably because I had sent it back. When we paid, our server asked if everything was ok with our meal, I showed her my plate with the mountain of chilli flakes on and explained that my food was inedible after the remake, she agreed that it had an obvious abundance of chilli flakes on it, but said that she doubted the kitchen staff had done it on purpose. Perhaps it wasn’t done on purpose, maybe the flakes came out faster than intended, or maybe it was a simple mistake due to how busy the restaurant was; but either way, it shouldn’t have been served to me. Nor should I have been expected to pay for it. My server asked me if I wished to speak to somebody about it, but I hate confrontation and in my opinion, raising the issue with my server was me ‘speaking to somebody about it’ so I said no and that I just wanted to bring it to her attention. She said ok, handed me the receipt and told me to enjoy the rest of my day, in an obvious dismissal. Never again will I waste my money on this mass made, inedible rubbish.

Great service and the food was lush! Had a super time and will be back soon! Came for my daughters birthday and she loved it

Very poor customer service let this restaurant down. One waiter serving 10 tables and 2 bar staff. In the restaurant. The bar guy walked past us twice ignoring us both times as we stood waiting to be seated. He returned to the bar to change...

This is a place where you know what your going to get. Friendly staff and food that is reasonably good. Good to see they have brought back the downtown and uptown set menu as recently I feel the prices have increased dramatically.

Great Service from our waiter as ever, regular/ frequent customer to this TGIS, been coming for years. Can't knock the Downtown/ Uptown menu options.

fabulous venue and service; small wait for table but less than advised and went quickly, good host and good food. Also have a good set menu.

Lovely for families. My nieces birthday which they made an extra effort for. Waiter was very helpful as well as my blue light been accepted which was an added bonus

Waitress very professional named Lucy very happy with service food was okay clean plates would return

Had a really enjoyable lunch with my mum today. Joe Costello was really attentive and great with service! The food was lovely and atmosphere was good.

We visited yourselves for a birthday meal and got greeted by the door hosts very pleasantly. We were sat with one of your newest members Skylar and she was absolutely faultless. I’m a rep of TGI’s myself as I work in the Meadowhall branch and...

Terrible food was cold, staff no where to be seen there were only us and about 8 other people in and it took nearly an hour for us to get our food which was total rubbish. £140 for a low class pile of stodgy food...

Can I just say WOW to Jordan J what an amazing person you are made the whole experience simple and easy nothing was too much. Everything you would want and more for customer service skills. Great personality couldn't do enough for you. Asset to the...

Really good service. The waiter Jordon J was really helpful and made sure that my daughter and I were ok and that he did sign language aswell. The manager helped us choose what food we can have with our allergies and made sure that he...

Was served today by Jordan J. The most accommodating server I have ever had. Made sure we had food immediately for our baby before our food came out. Nowhere ever does that! Thank you! Continuously brought us drinks. So helpful and happy. Very friendly and...

Fantastic service, Jordan J was pleasant, fast and helpful as out server this evening. Came as a treat foe my eldest 13th Borthday and Jordan went above and beyond to make it a lovely experience!! Thank you Jordan & TGI's!!

Booked for 5pm for my Granddaughters birthday, upon arrival there was a sign stating all the things not available which was practically everything other than burgers ! Adult meals not worth money paid , two meals ok two were terrible kid’s meals ok.

Thanks to Holly for being a brilliant waitress. Really quick to take our orders and bring the food out. On hand for any extra orders for food and drinks.

Was a really good atmosphere and really enjoyed the food! it was warm and very enjoyable. I will definitely be returning with my kids in the near future

Great food, Lily was 6 and she loved her birthday song and the dog balloon. Thanks for making her day special.

We were given great advice and Anna P went the extra mile to make our meal a wonderful experience. She was attentive, considerate and respectful. An asset to any business.

Anna D our server was very polite and professional BUT friendly at the same time. Met all our needs. Defo come back again

Caelem W was our server, he was excellent. So helpful, patient and quick to serve us. Delicious meal, excellent service and great setting for our special family birthday meal. Caelem is a credit to the team!

Brought a service user here and we loved it! Lovely staff, really helpful and we're as quick as possible with food- good food too!

Visited as a family of four, ordered a shared starter, then four main meals. Everything came together and no apology, no explanation of offers or menus. Miserable service. Starter not overly hot! Very poor.

Lovely food as always, staff very friendly however the service was slow which probably was because it was a busy Friday evening, but it took ages just to flag them down for cutlery or dessert menu

Today is Friday and at Friday's I felt like it was a bad Monday morning. We waited for a good 10 minutes and nobody came to take us to sit, so we decided to check any other options. We went back and 2nd time was...

Lovely atmosphere, great waitress, top service, very efficient and attentive, food was nice, drinks came quick. No complaints at all.

Caelam W was great. Very friendly. The right approach from waiting staff. Pitched perfect. Great steak and fajitas, but ….. sorry to say the grilled mushroom … was not grilled… it was warmed up… ewwwh! But I got a lovely replacement mushroom thank you. We’d...

Staff were extremely friendly, super quick service, even though Xscape was really busy.. Caelam W was our server, very polite young man who is a credit to you all at TGI and would highly recommend him for employee of the week! 🫶

Really friendly staff. Made a fuss of our girls birthday with balloons and singing. Made birthday hats for the girls and animals for the other children

Fantastic food always tastes and is presented well. Staff are always polite and friendly. One of our favourite places to go!

Visited here on a busy bank holiday Saturday night and the service was brilliant. Our server(Francesca) came over just a few minutes into us being sat down and offered us drinks. Throughout the meal we were kept up to date with our refills without having...

TGI Fridays, Castleford, deserves a standing ovation! The food was amazing, loved the Messy Cheeseburgers and Jack Daniels sesame chicken strips. The refillable drinks were ideal, as the options of Lemonade, Coke Zero and Diet Coke fit in with a large family. The customer service...

Excellent service from a lovely man named Caelam. Prompt and polite. Drinks came quickly, food was delicious and fresh.

Kallie was lovely but it was pretty crap overall. Took ages to order the food took ages to arrive and the meal sizes were tiny compared to what they used to be.

I had an amazing experience at TGI Fridays! The lively atmosphere, delicious food, and friendly staff made for a memorable dining experience. The menu had a great variety of options, and everything we ordered was flavorful and satisfying. Can't wait to go back and enjoy...

Unfortunately we will not be going back again, been here a few times before but this time hit the nail on the head. Arrived and told to wait 15m at the bar, happy with that! Took me 20m to order my wife and I a...

A lovely meal with very helpful staff. Kids and adults all thoroughly enjoyed their main meals and desserts.

I don't enjoy eating on my own in restaurants, but "needs must" on this occasion and I was really impressed with how welcoming and friendly the staff were. My waitress (Francesca) was lovely, really attentive and replaced my refillable drink just before I finished the...

Reviewing here again as first time was awful. We're sad to say, its not improved! Location is good at the main door of Xscape, but it seems they are relying on passing trade rather than regular custom. Meals appeared ok, but 4 were stone cold!...

Really nice restaurant. Nicely situated in the entrance of XScape Castleford. Staff were very friendly and attentive. Food was very nice and the atmosphere was good. Our server Kallie was very friendly and made us feel well looked after

We had a lovely meal at TGIs today. The food was delicious. My daughter declared the chips the “best chips ever”. Anna D, our server, was polite, helpful and friendly. She saw my little girl looking longingly at the balloon flower she made for another...

Awful in every way. I have been to TGIs many times and know what to expect and I’m really not one for complaining but the service and food here yesterday was totally unacceptable. My burger was £22 which in itself is a rip off but...

Amazing service, the staff couldn’t have been lovelier! Kallie was our server and she made our experience so much more enjoyable, plus her manager (not sure what her name was) but both fabulous! Food was delicious as always!

What an amazing night. Our waiter Jordan made it the best experience, so pleasant and upbeat. Will definitely be back again!

Service was lovely. kallie our waitress lovely and kept checking in but food was mediocre in all honesty. Don't think we will be back for a while. Shame really as used to love this place

Jordon J at Castleford Xscape!! The best most attentive waiter we have ever had. This man needs a promotion! He always makes our experience amazing. Always goes above and beyond for everyone he waits on. We love the food but we love Jordon more 😂...

Our server did everything possible to make the experience better. He really tried. However Place is grubby. The cutlery was sticky and dirty looking. Food came out before the cutlery and plates. £18.95 for a very small main course of sesame chicken strips. Left feeling...

Lovely steak and chips and great atmosphere. Ruby was a great server with quick and friendly service, hope you enjoy Liverpool!

Massive thankyou to Emily b our host for your service highly recommend. Interacting with us and checking back everything was ok and filling our drinks up. Very polite and warming and welcoming. Will definitely return hopefully as Emily’s customer

Disappointed to be writing this as been a fan of TGI, for over 25 years. Where to start to my visit on Sunday. When we arrived the two boys at the desk gave the impression they could not care if you ate or not. When...

Good deal on food, kids eat free. Nice staff. Good was spot on. Really friendly staff. We’ll be back soon.

Waited 30 minutes but there was over 20 tables empty. Our waiter was lovely but food terrible, cold , tasteless never again. Jct 27 much better this place absolutely shocking !!! Never again. Man behind bar was a nice guy. A lot of disappointed families...

I was reluctant to eat here again after a previous bad experience last year. However we gave it a go. The restaurant itself was half empty but we were told 30 mins wait. So we waited. 30 mins on we went to our table. Unfortunately...

Really enjoyed my time! The vibe was brilliant, the decor was just as good and the staff were second to none. Emily B’s service especially was unmatched! So lovely and attentive.

Caelam W was very friendly and chatty and it was a lovely experience! Even got given a badge for working at the Leeds TGI branch!