Swan Bourne lake tea rooms in Arun

Excellent food , staff, and menu Good fresh food and well presented Dogs welcome Lovely sitting outside by the lake in the sun . Equally love inside of wet or cold Have visited several times and always good to return

Right at the end of my walk around Swanbourne Lake is a cafe in an old building - just in the right place. I just had coffee and pastry but it looks like it does more substantial things as well.

Good value and lovely location. Outdoor seating beautiful in the summer. Downsides: very busy on a summer weekend lunchtime, and very limited roadside parking

Lovely Tearooms which have been very well decorated. Had coffee with warm date and walnut scones. Delicious. Hidden little gem. You won't regret a walk around the lake and coffee and cake after.

Can't comment on the food or drinks as we were unable buy any!! Entered the outside part of the cafe which wasn't busy and on the first dining table, right by the entrance a woman was changing her son's very pooey nappy. We all know it has to be done sometimes, but staff should have intervened and suggested she did it elsewhere and not in the eating area - who would want to eat at that table afterwards?). Waitress gave us a menu and said she'd come and take our order shortly. Despite waving to her several times, she ignored us and after 20 minutes we gave up and left. Used the toilets (20p) and found them unclean and unpleasant - if you are going to charge you need to clean them. Disappointing visit which is a shame as we'd planned the visit in advance as the cream tea (we had a vegan with us) looked tempting on the website.

Fab little place right by the Pond. They have a cool selection of eats and drinks and the service was great. Just right for a mid day pitstop.

Stopped in for lunch, food was very good and the staff couldn’t have been more lovely. It’s also a beautiful setting next to the lake. Good selection, I had the quiche of the day which was delicious, burgers and sandwiches also very tasty.

This is by far the worst cafe experience I have had. I ordered two Flat whites and two slices of cake. It took ages and no idea why, it wasn’t busy. The waiter service was dreadful, he couldn’t be bothered, he asked if I wanted a large or small flat white, obviously small? What arrived was an insult to coffee, huge cup with milky coffee. The cake arrived obviously cooked some days ago and poorly made. The worst £15 I’ve ever spent ! Charge me £20 and do it properly. To cap it all a visit to the toilet will cost 20 pence. Don’t be tempted don’t visit its dreadful.

Had an amazing Christmas Afternoon cream tea this afternoon. Staff where incredibly friendly and attentive and the tea room itself was warm and cozy, the perfect setting on a cold winters day. The cream tea itself was delicious with for too much to eat so the staff happily provided a doggy bag. My partner had the vegan cream tea and was mightly impressed at both the quality and the range of options available. Would highly recommend and will definitely be returning throughout the year to try out the rest of the menu options available.

Very disappointed today, stopped for coffee, brunch , ordered a cheese scone, to my surprise it turned up with mould on one side. When I mentioned it , I felt like the attitude of the blonde lady on the till was not really acceptable. She took it away , and I asked her was it fresh she just said yes, what would have been more appropriate was a proper apology, and to say when they were cooked. It had also been microwaved within an inch of its life, along with my partner's bacon and egg roll. The pot of tea I had came complete with a sticky ,used spoon. Really unacceptable, also could not see any food hygiene ratings displayed. It's clear why they ask people to pay upfront now as I am sure this has happened before.

My daughter, granddaughter and myself had a smashing lunch here. Both adults had jacket potato and my almost 3 year old granddaughter had children's sausage, beans and chips. Faultless service and enjoyable food. Really popular place to eat but no long wait - just really good experience. Thoroughly recommend this place and will return.

Excellent food and service.Had a great time.Highly recommend,will come back again with the family.Thank you.

We were delighted to find this quaint tea room a short distance from Arundel town centre. Due to the heat we sat inside and enjoyed the view over the boating lake. They have a wide variety of food on their menu. The homemade Quiche was delicious, portions were generous as very reasonably priced. My husband loved his ploughman's too. We experienced a cheery friendly and efficient service so returned two days later for scampi and chips. We look forward to coming again when we are next on holiday in this area. I certainly recommend Swanbourne Lodge Tearooms, and regret I didn't have room for dessert as the cakes and scones looked amazing too!

Had a lovely lunch with my son, daughter and grandson. Food was delicious, service was great. The 2 ladies that served us were lovely friendly and thoughtful. Thank you x

We had booked a table for my girls and two grandchildren we were put in the outer room which was fine as we also had the 2 buggy’s .At the time off booking my daughter had asked for 2 high chairs.It took a little while but eventually the waitress came and took our orders we asked again for the high chair,still no high chair.The food arrived was fine except the high chairs never arrived eating with two toddlers was tricky without I must say,we didn’t ask again,very odd as my daughter had requested them in the original booking.The scampi was nice but very small portion.

Wonderful fresh scones with jam and clotted cream went down a treat with my fiancé and he raved about the freshness and just simple deliciousness of them! I was very impressed that they had a totally separate and extensive vegan menu, plant based milk for coffee etc. Very friendly, helpful and sweet waitress named Maddie was outstanding - 10/10 for service. Love this place and it's two perfect resident swans at the lake 💙 Keep up the good work and see you all again soon!

Went for an impromptu afternoon tea with my sister, was lucky to get last table as was packed and can see why! Food was delicious and such good value for money. We loved it so much went back with a friend the following weekend.

A beautiful little place, with fab food and friendly people. The tea room ladies give a wonderful welcome and are lovely.

Great cakes with entertainment from the swans! Friendly and efficient service. Reasonable prices. Outside seating pleasant for views of the lake and birds.

Fantastic little restaurant tucked away by Swanbourne lake. Don’t be put off by the word ‘Tea rooms’ as we have eaten here many times and this little gem has an extensive menu. Yesterday we stopped by for a delicious brunch. The staff were charming, coffee excellent and food outstanding. The prices are very reasonable and family oriented. Opposite us was a family of six and everyone found something to enjoy. You can sit inside or outside with a stunning view over the lake. Not to be missed.

We live locally and said to visiting relatives with small children let’s go to the lake and get a drink and an ice cream. It was very sad to see the lady who was working there completely on her own trying to greet people, take orders and clean tables. She was highly stressed, clearly very unhappy, snappy and overwhelmed. Please get more staff before this lady self combusts.

Waited outside to be let in after the tearoom was opened! Ladies could see us from kitchen, eventually someone from outside let us in. Prices are high. Pleasant lady who served us. We asked to use the toilet and had to pay. You need to leave the premises to use toilet and again a chain was up at the entrance we had to move it to get out. The bars on the turnstile allowed us 6 seconds to get through the massive gate. Be aware if you have children to push the gate or you will lose your money.

Lovely setting overlooking the lake,shame about the food. We had breakfast here this morning. Scrambled eggs on toast. Strangely presented on a plate too small to put the egg on the toast& served with a salad! The egg was cold & rubbery & the toast was hardly toasted. Coffee was nice. Lesson learnt we’ll not eat here again.

With a beautiful setting and after a walk around the lake, we decided here would be a nice place to stop for lunch and a coffee and cake. Mistake! The toilets were dirty with the typical outside feel of beach toilets and you had to pay 20p. Not ideal when you have little ones with you but the cafe will provide you with the 20p if you ask. We ordered our food which included scampi and chips and a child’s burger meal along with a panini. This with 3 drinks came to over £30 and the waitress asked for payment prior to the food arriving! The staff were quite rude to other customers although fairly accommodating to us. My husband looked through the sauces and was going to have tarter sauce but all of them were out of date. When the food came, it was certainly not the standard you would expect for the price we had paid, it was cheap, badly cooked and the scampi was potentially off as some of it tasted very odd. My sons burger looked revolting and the chips undercooked. The panini was basically a bit of crusty bread that had been cooked with some bacon in it. On the upside the salad and coleslaw was very fresh. We did not order the cake here as we were not prepared to pay ridiculous prices for watery coffee (my husband had one with his lunch) and a cake that judging by the rest of the place had probably been there over a week. Instead we walked into Arundel and went to the tearooms that I have visited previously for a trusty coffee and cake. Unfortunately we will not be visiting the tearooms at the lake again-a shame for such a beautiful location.

I was really looking forward to visiting the lake for the first time, whist on holiday in the area.. I had read about this tea room and planned to have coffee and cake. I was very disappointed to find that the table was very sticky...

Bought gingerbread biscuits for our children, should have guessed something was wrong when told they are Reindeer gingerbread, obviously left over from Xmas. Needless to say the gingerbread was hard as rock. Returned and shared this with staff who were unapologetic, stated gingerbread is hard....

Very friendly staff and well cooked food. Stopped for lunch, outside seating with view of the lake. Some of my favourite holiday snacks. Cheesy chips, nachos, soup with a chunk of fresh bread, Welsh rarebit and (my choice) a proper hot dog with onions. Every...

Fabulous location, great staff and food beyond compare! I would wholeheartedly recommend this place - but please remember that the carrot cake is MINE!!!

Visited the tea rooms for takeaway lunch last Friday and was not disappointed. The menu is huge and features a wide variety for all dietary requirements. I had a tuna melt panini and it was delish! They have new owners as of last year and...

After a brisk walk around the lake we were ready for a coffee and lunch at the cafe. We'd booked ahead just to be sure but it wasn't necessary. They have a nice garden with tables overlooking the lake and these proved very popular due...

We walked from the town of Arundel to the lake and stopped for a drink at the tea room the lady was very nice.When we went to use the toilet i couldn't believe what a monstrosity you had to pay 20p and to get in...

Decided to sit inside as there were dogs outside and have an allergy. The ta and cake were delicious. The young lady serving very nice. Thank you for a lovely afternoon treat.

Arrived at lunchtime on a lovey Autumn day and the cafe was busy. Got a table outside straight away but had to wait ages for our order to be taken. Then we were informed no brown bread left so we would have to have white....

Absolutely amazing place and location - for anyone that remembers Donna from Highdown Gardens and misses her fabulous lunches and delicious cakes, she is now running the Tearooms here. Dog friendly - you can even take them out on the boat with you! Donna is...

A very pleasant stop for drinks here today in 30C plus temperatures. Serving staff were only young ladies but very cheerful, hard working and efficient. Nice shady terrace too. Just a point off for charging 20p for the toilets - most other establishments don’t do...

The staff ESPECIALLY the manager! Externally rude! Order 3 coffees and had to wait 35 mins to be served. After being served coffees were stone cold so I requested to get another and was refused. Asked for the manager and he was no help. Told...

If I could give this cafe zero stars I would. The most rude manager I have ever come across in my life, if they didn’t have such a lovely location they would be out of business by now! I advise anyone visiting Swanbourne Lake to...

Had a nice, large, homemade scone with the cream tea, which was good value. Not sure what the other cakes are like.

We were trying to park a a hysterical woman came out shouting at us to move. We went latter for coffee but sorry we bothered

We visited the lake after having lunch at the nearby Waterside Cafe. We bought a bag of duck food and hired a little rowing boat for half an hour and set off for a little row round the lake. We were able to feed the swans by hand and enjoy the beautiful surroundings on gin clear water. Every member of staff we came into contact with was extremely polite and helpful and a credit to this place. We had a lovely time here and would highly recommend it. (Ideal for adults who like to unleash the child in them for half an hour!)

Heard they had started doing Sunday lunches so thought we'd give it a try. Meat overcooked, yorkshire puddings flat, broccoli anaemic. Reminded us of school food. When you're competing against the likes of nearby Red Lion for Sunday roast at a similar price, quality needs to be much better. Hopefully just teething issues and they'll improve.

We had walked around the lake and were peckish. We had a slice of chocolate cake which was massive one slice was more than enough to share and reasonable at £3.90. Staff were friendly and helpful am going to be back soon!

Stpped here for a light lunch in beautiful surruondings good selection of light bites and lunches very friendly staff

My Mum & I visited Swanbourne Lodge Cafe today, along with my dog. Naomi (the manager) & Julie were very welcoming & friendly. They have a varied & extensive menu, but today, my Mum & I both chose a sandwich. It was a meal in itself! Lovely fresh bread, generous fillings, served with crisps & a salad garnish. The place was clean & tidy inside. Dogs are welcome inside, so that's great if it's a rainy day. All in all, a nice surprise to find somewhere with good food, very pleasant staff and where dogs are allowed. Highly recommended!

Didn’t even make it inside before being accosted by a couple of staff members. Decided to go elsewhere. A shame given it’s beautiful surroundings

My wife & I (+ little Chihuahua-dog) have now been here at least a dozen times over the last few months.

Went there for a stroll around the lake & decided to go in for a cuppa & cake & cream tea which was yummmmmy!

I regularly visit the cafe and always have an enjoyable experience. The staff are always friendly and the food is always super yummy. However, the only thing that puts me off the amazing looking scones and sausage rolls is the fact they are sat on the side uncovered when there are a number of flies buzzing around.

As we were visiting England we decided to visit Swanbourne as we have been seeing good comments on here and we are glad we did. Yesterday we came here and were overwhelmed with the respect we were shown and the politeness from the staff. As we were ordering, the lady behind the counter had a lot of patience and politeness with everyone who came in to the lodge. We received our meals very quickly and the lady came over and checked on us half way through which we found lovely. We noticed that she was having to serve people over at the ice cream shelter as well as serve people within the cafe and she maintained the respect and politeness to everyone. Today we came back and were happy to find that it was the same woman who remembered us and instantly made us feel very welcome. I fully recommend Swanbourne to anyone who is looking to relax.

Went today with a friend at the cafe to have some tea and was greeted by a very hostile lady behind the counter, who scowled at me, asking if I was expecting to eat, & when I replied that I only wanted some tea, she said that I would have to wait at least 10 minutes because there were a lot of people who needed serving. She wouldn't take my order or let me pay. Two teas would have taken her a minute to make while we waited & we could have carried our cups to our table. But it was not just what she said but how she said it. There was no apology, no smile, no attempt whatsoever to show herself to be apologetic for turning us away when all we wanted was a cup of tea.

Idyllically placed at the main entrance to the Swanbourne Lake area this is an ideal location for light refreshment after (for example) walking around the lake or viewing the wild life, mostly a rich variety of our feathered friends. On a decent day weather-wise sitting outside at one of the half dozen or so picnic tables is highly recommended. On the day of our visit the staff were friendly and you can order drinks or food at the counter or via the waitress (if that is not sexist language in this day and age!!). Although prices do not need to be more than they are the coffee and cake was good value. Everything was very hygienic and they even renewed the dogs water for us. Overall recommended.

I had a recent visit to the cafe with my art group friends. We set up to paint the lovely view of the lake, so naturally, we had a good supply of tea/coffee/snacks/ice cream. This really is a beautiful spot and I can highly recommend the cafe and the charming and friendly lady behind the counter. I had an excellent coffee and Portuguese custard tart, to set me up. I gather this cafe has new staff. I had not visited it before but i will certainly come back again.

We regularly visit Swanbourne Lake with our granddaughter, and the first thing we do is to visit the Swanbourne Lake Cafe for a cup of tea and a snack. The man and lady that work there (and I apologise for not remembering their names) are so lovely and helpful that it adds to the whole pleasure of the visit. They can’t do enough for you and their patience and attentiveness with some more elderly customers is commendable.

Amazing staff team, really lovely and very helpful on our travels today! Sincerely, the people with the tray of rocks x

Our crab sandwich was so good and freshly made . Eat in or take to eat on a bench by the lake. Watch out for greedy seagulls however. It is just a 15 min walk from town, or find a parking space in the lane.

Great little café overlooking Swanbourne Lake

1st time here today absolutely stunning location and such a friendly place. We stopped off for coffee and cake, after a walk through the Castle park. The cakes and food were all homemade, and we have never had such a big piece of lemon cake. Julie was the lady that served us a very friendly lady indeed. We are on holiday so will definitely return when back this way again.

Called into the cafe after a walk round Swanbourne Lake today, it is such a scenic location and we couldn’t have a more enjoyable lunch. We had a sausage sandwich, served on really nice brown bread complete with salad and coleslaw. All the staff very helpful and polite, all in all a most enjoyable experience, which we hope to repeat soon.

look amazing from outside with big sign saying Sunday roast but not available on Sunday, fine we tried what on the special board . the staff have no idea what's on the special board, fine we showed her. ask for medium cook liver bacon got a dried flip flop instead. OK thats fine but the drinks are overpriced. £2.70 for coco powder and warm coffee and weak mug of tea? polite young staffs but unhappy senior staff and chef thats can make Gordon Ramsey sound elegant

Fantastic place overlooking the beauty of a lake Fantastic selection of cakes Red velvet, lemon and blueberry and carrot cake spot on Family loved it Relaxed atmosphere

it was a lovely sitting area overlooking the lake, staff were very welcoming and the food is amazing. lovely area to walk around and rowing boat on the,defiently worth a visit. (under new management)

Payed a visit to the cafe after a lovely walk around lake, all the staff were friendly and polite especially the proprietor, food was of a good standard with lots of choice of menu.

Situated right on Swanbourne lake with excellent views across the lake, it's easily worth the short walk down Mill Lane for a visit. We had lunch and sat inside, service was great, we were greeted by a very friendly waitress who took our order at the table. Food was supurb quality and also we didn't try their selection of cakes they looked good.

Stopped here for lunch. Staff very friendly and welcoming. Took our order at the table. We all had sandwiches which were served in lovely fresh bread with fresh fillings. Highly recommend. Had an added bonus of a lovely walk round the lake afterwards.

It was nice sitting near all the birds on the lake but the service left much to be desired; the woman who served us was very rude to us and didn't seem like she wanted to be there. Lovely area though- maybe bring a picnic instead.

Went to this lovely cafe for lunch with friends. Food was wonderful, service was great, very friendly. Willing definitely go back, and recommend.

Arriving in Arundel I had arranged to meet a work colleague as this was about half way for both us from our home bases. We originally looked at The Waterside and after parking and paying discovered it wasn’t open until later in the season but a notice board said it’s ‘sister’ cafe Swanbourne was open and only a 10 minute further on down the road towards the Wetland Centre.

I told you about my bad experience at this place. I was therefore positively surprised when contacted by the new tenant. My comment put her down since she's doing all efforts to improve the service quality.

After a very pleasant walk around the lake we stepped inside this great looking building with our dog for afternoon tea

This cafe in a beautiful old hunting lodge, is a brilliant place for a coffee after a walk through the Duke of Norfolk's Estate. Very friendly, to kids, dogs and vegans. Good pies and all sorts of baked goodies with excellent coffee.

Ordered tea and coffee, ham ploughman's, which my husband said was delicious and a Brie, bacon and cranberry bagel. They have only been open 6 months and were very welcoming, and the accept dogs. Open all throughout the winter months which is just the ticket after a walk around the lake.

Always popular amongst families and walkers who frequent the walks around Arundel . Friendly service, simple but appetiser food. A good pot of tea.

We have visited the Swanbourne Lodge café a few times over the years for coffee when in Arundel - the café has new owners and is linked with the excellent Waterside Café in the Arundel town centre itself, another regular haunt for us living in nearby Rustington.

Popped in on Thursday for a coffee. Ordered at the counter, paid, sat outside in the sunshine and waited....

As they are now doing roasts on a Sunday, as well as their normal menu, we definatley found a perfect way to spend a rather miserable rainy sunday!

Wow amazing what a lovely walk around lake then to be greeted by such a lovely young lady (Tracey ) in restaurant and such a great menu food was to die for overall a 100per cent package thanks guys will be back again soon

The little screw holding my spectacles together pinged off into the distance and I had to drive 80 miles back... but Naomi and Claire ran around and looked for bits to help. In the end one of them took her sunglasses apart and gave me the screw, and another found a paper clip (which I wrapped around the join to be safe). So I could drive home and I fixed it this morning.

Service with a smile, rare these days! Excellent range of home made cakes etc, speciality tea's, lovely location, right on the lake,on nice days one can dine on the terrace, truly beautiful. Very reasonably priced too.

We visited the Swanbourne lake &cafe;, a lovely sunny day boats for hire & ducks swimming. We stopped at the Lodge & cafe, as it was a lovely day so we sat down in the outside seating area. It was waitress service & we were soon served with our tasty food & drinks.

We all opted for the all day breakfast Which is good value at £6.50 as you get your tea or coffee included. All fresh ingredients and friendly staff and good service Would definitely recommend and will be visiting again.

I visited here with my brother at the weekend after enjoying the castle. The lodge itself is a rather nice, quaint building and in a great location with constant footfall. We went inside to be greeted by a very pungent greasy smell and were served by a friendly waitress. I ordered the shandy beer which was on the menu but unfortunately wasn't available. I then ordered an ice cream off the menu but was pointed to the kiosk outside instead. I settled on a glass of apple juice which was poured from a carton into a 250ml glass and charged over £2. My brother had a J20. Whilst I was trying to pay another member of staff appeared and started talking next to my server to the customer behind, making it a rather difficult and awkward scenario of shouting over the other person in order to pay.

Visited today for breakfast. We both had an egg and bacon baguette and they were really yummy!! Coffee was really good too and so was the service. It’s just the most beautiful place too. Well worth a visit.

After some reviews, we were a bit hesitant BUT...WOW!

As this has just changed hands with a new chef we thought we would give it a try. The menu is very simple with a great choice of fillings on sandwiches and baguettes. Fresh salads and everything home cooked. We had coronation chicken and chicken with bacon avo & sweet chilli both highly recommended. Looking forward to a new menu once they have settled in.

A pleasant walk after a nice lunch in town, beautiful as always! Kept nice and clean and peaceful. We love this place.

I visited here with my family today after a crisp walk around the lake, we were greeted politely upon arrival and service quick despite how busy they were on a Sunday afternoon. We ordered a selection of cakes and drinks which were all lovely, we will definitely be back.

We are fairly local to Arundel and so came up for a dog walk around the lake. 28th Sept so fairly quiet and not many people about which makes it all the better ! Sandwich and Fish and Chips were both lovely and of course nice and fresh. It is a beautiful spot to go for something to eat, just bear in mind that like many places these days they can't cope when its busy but our visit yesterday was very nice indeed.

Walked up from the Museum - lovely walk - was looking forward to refreshments here but unfortunately was closed on a Thursday in September. I would have expected seasonal to go until the end of the month but unfortunately not.

This establishment is in a great location, but does not seem to offer much variety in the way of simple refreshment. There are both indoor and outdoor seating areas. The opening times seem to be a bit irregular, especially off-peak season.

Situated by the side of the lake in a great situation, these tea rooms are pretty basic and offer a pretty basic choice of food. The cakes are probably the best offering but oh, they could do so much better

Planeamos la visita al final del día unos 3 - 4:00 para un té helado y un paseo. Era domingo y el clima agradable pero con algunos hechizos de lluvia.

Aparecimos para una taza de café y terminamos el desayuno aunque estábamos un poco tarde pero amablemente preparado para nosotros. Tuve huevos revueltos sobre una tostada y preciosa mi amigo tenía un inglés completo. El té era muy agradable también. El personal amable y muy agradable para sentarse fuera y observar los patos y otras aves. Y luego entramos en comida por un paseo alrededor del lago.

Manager thinks he's Gordon Ramsay. Barking orders at his clearly terrified teenage staff. Very uncomfortable to witness. Such a shame as this could be a great venue in a beautiful setting.

Mi esposa y yo estuvimos aquí para elevenses esta mañana. Una sorpresa muy agradable. Mi té vino con agua y leche que 2 65.600. 5 tazas de café caliente y mi esposa era mejor que la mayoría de las tiendas de café especializado.

Un lugar precioso, tuvimos un gran servicio por gente joven! Muy agradable ver cómo todo el mundo estaba contento y alegre, nosotros 6 disfrutamos de las comidas y una vez terminado nos donde nos donde muy amablemente nos preguntó si queríamos que nuestro bandejas adoptado por un chico joven muy amable! Luego tuvimos un agradable viaje en los barcos con gran ayuda! Gracias a todo el personal que hizo nuestro viaje acogedor un buen! Volveremos a visitar a menudo a partir de ahora!

Gracias al caballero que sirve mi amigo y yo y nuestro perro (labradoodle lobero irlandés no) en la tienda de helados que ha restaurado nuestra fe en la naturaleza humana. Un gesto muy amable que realmente apreciamos y recompensa a la señora en el té como la heladería había cerrado. Gracias de nuevo

Have used this cafe twice. The first time we had a sandwich and a drink. it was ok but we waited about 20 minutes for the drinks to be brought out to the table. The second time with children we waited the same 20 minutes which was too long to wait for a drink. When the food came it was plentiful and very tasty. I don't understand why they don't let you take your own drinks at least then you have something to keep you occupied while you are waiting for your food. Its badly run with minimal supervision over the teenagers who work there. I do feel for the servers as they are trying their best. It does seem strange that you have to pay to use the toilets but so be it, we'd be waiting forever if they had to give tokens out for the toilets as well - it's only 20p for goodness sake - point to note - my grandchildren aged 10 and 11 and my slim wife of 45 all slid through the gate so didn't have to pay!!If the place gets too much for the owners then drop me a line I'm looking for a new business venture and this place has so many possibilities.

I went yesterday with my husband and two others. I ordered two coffees and two milkshakes. After waiting quite awhile the order arrived, my coffee cup was empty apart from two sachets of sugar! The chocolate milkshake was undrinkable! I went back and asked if they brought the coffee out and was told "no" I then showed them an empty coffee cup and they just said " for god's sake" no apology. I then said about the milkshake and got asked "what is wrong with it" I said it is undrinkable, after several shakes of her head she looked at the Crusha milkshake bottle and the carton of milk and from the look on her face and the way she moved them out of sight they were out of date!!. She said she would do another one and bring them out. After 15 minutes, my husband went and collected them. No apology given. What a disappointment. Would not recommend at all

Visited the lodge and lake can't understand why reviews are so bad! I had a lovely lunch, boat ride and fed the ducks. All staff were very helpful and nothing seemed to be to much trouble. For the quality of food prices were reasonable and food was well presented and very tasty. Bought an ice - cream from the hut and was very good quality. Will be returning soon!

I took my 4 year old grandson for breakfast this morning at Swanbourne Lodge in Swanbourne Lake. We arrived at 9.15 am and although the door was open we were told a few minutes later by a man that they did not open until 9.30am. I said okay and asked if I could possibly buy a .50p bag of duck food to give to my grandson to feed the ducks whilst we waited, but he refused saying the till wasn't ready!! At 9.30 we went back for our breakfast, the man was just coming out of the door and shut it behind him. He saw me and said I told you we are not open until 9.30, I said it is 9.30, to which he replied quite abruptly, well we are not open yet and we are not ready and walked off to sit outside with a young lady. I found his manner to be very offhand, abrupt and offensive and obviously he doesn't care at all about customer satisfaction - quite the opposite. He should not be advertising that he serves breakfasts and then refuses to open in time (although I would have thought that breakfast would start much earlier!!). He shouldn't be running a business, if that is how he treats his customers!!!