Mcdonald's in Arun

Yet to get a correct online order from here. Just received half of my order, cold, after the uber eats rider was there for almost an hour! Thank god they remembered to pack the dips for the non-existent chicken sharebox. £20 down the drain.

If you are ordering meals for more than 4 people always check the order is correct at collection cause several times I've had to go back because they've got the order wrong. I order for 6 of us but, more often than not there's something missing from the order. I can't be the only one so s just be aware. Thanks guys.

Service was prompt fries really good and freshly cooked however the mc crispy burger was not great coating fell off the chicken and chicken was over cooked and abit slimy and mars mc flurry out of stock as was the hazelnut latte

Mediocre just what you expect. Only stopped to use the toilet

I suffered 5 weeks food poisoning after eating chicken burger and fish burger it could have killed me . Funny how every tim e you put a review on they get someone to put a good one shame ... it's a disgrace they didn't even hold their hands up to it.. ..

Not fast food anymore. Don’t get me wrong, it’s fast food quality, provided slowly, at restaurant prices. McDs need to remember their place.

Waiting nearly 40 minutes for some burgers is wild !!!!! 🤬 Management needs to be changed . Unacceptable to wait so much in a FAST FOOD restaurant.

Good enough overall but the milkshake was bland and tasteless. That applied to the strawberry and vanilla flavours which we had

Ordered two meals to be delivered. All I received was two raspberry pies, no burgers, no fries, no drinks. Rang to complain, to be rokd it was not there problem and they put the phone down 0n me.

Charged for drinks on top of meals which should include drinks. Run out of most of their stock. Would not recommend. And always ask for us to wait in the car park or go to the next window.

i personally think mcdonalds need to give the staff a head a wobble forgetting to put things into a bag is there a bunch of 3 year olds working or something 3 times they got my order wrong or food not in the bag sort out staff training or you will have plenty more mistakes

Milk shake pure froth, no flavour and not even cold.... piss poor !

Usually plenty of tables and food can be brought over to the table to save queueing.

About as good as you'd expect a McDonald's restaurant to be however this one is generally kept very clean and tidy and the staff are friendly and helpful. No complaints

Better than it has been, was actually quite clean and tidy

The manager gave me my takeaway food, I asked for a couple of takeaway bbq sauces and he would only let me have one, what a weirdo

5 of us eating, asked for ketchup and was given one pack… Seemed to be dozens of staff in for no obvious reason.

Not worth the money. Has definitely gone down hill. Chips were not great, more meat in a meatball than in a burger, burger a mess, long waits, toilets dirty.

Super clean and very well attended inside and outside, Customer service here was amazing breakfast great and food very quick and helpful and so welcoming. Thank you Bognor Regis MCD'S

Super place super service clean and fresh but needs a bigger car park

Crap! Stuck in drive through queue for 30 min, not moving. Not been told of any delay. Had to leave my car and go in and ask. Only to be told it would be a 30 min extra wait for food! This is supposed to be fast food! Never seems to be staff correctly! Never coming again.

Waited close to an hour in a stand still drive through - easily the slowest fast food mc d I’ve ever experienced 🤣

Holy shit the wait times are incredible. 20 mins for a savers menu cheeseburger and fries

McDonald's standard food of course and the staff were very helpful

Awful. Fries were cold, flaccid, and unseasoned; burger had barely enough sauce to taste it in 2 mouthfuls and the rest was bone dry and flavourless; all 4 dips on the chicken nugget sharer were missing; and the McFlurry was nearly liquid it was so melted. Genuinely terrible - I'm surprised all 20 nuggets made it into the box! Nearly £20 for that as well! Never again.

20 mins wait from the drive though for 4 cheeseburgers

It's macdonalds the food was wrong and staff miserable, and rude

Absolutely terrible service from the Bognor Regis McDonald’s today. We waited for 30 mins for our food (which was only a small order) and when we got it they forgot a McFlurry and the burgers were cold. We spoke to them and finally got the missing McFlurry and they said they would get fresh burgers but they were still cold when we got “supposedly”fresh burgers. I think they went out back and put the same burgers in a different bag!!! Disgusting is the only word I can say. It has been going downhill since they got it re fitted but never quite this bad. I think I will give up with McDonald’s now and maybe go elsewhere. I wish that Tim Horton’s came to Bognor as the Chichester one is lovely and maybe would have given McDonalds a run for its money.

Only one touch screen worked the others were either not working or so slow. No staff on the shop floor. My order arrived wrong. Missing a big mac. Eventually, a staff member appeared snatched the tray away and went off 10 minutes later, arrived back with just the big mac and nothing else! Mc Donald's used to be a fun place togo but now it's just an automated factory place for a burger

Always quick friendly efficient service, cleaned constantly, and food nice and tasty.

Today is the 4th time that they missed an item/ items. I use drive through almost all the time, service is getting really bad today they missed 2 large chips and 1 med which came with the meals. We even asked is everything in the bag as we ordered 3 meals and 1 happy meal staff replied yes everything is in the bags. When we got home 3 chips were missing and we had to travel back to get the chips. Not happy.

Waited 30 minutes for a single wrap meal and mini mcflurry at 10pm. staff were stood around chatting. food arrived stone-cold and flurry melted. definitely worst store I’ve been to.

Waited 20 minutes for one meal at 10pm when it was quiet as can be. Staff didn’t care and just stood chatting and food was stone cold. Overall just an awful McDonald’s

I'm disgusted with the food l received it was cold no dips ,it was a big order l had my son and young family down, it was so embarrassing as it was a treat for them, lve tryed to get through to McDonald's, but seem to pass it to delivery urber eats , who don't want to know!! But our food was cold lm so disgusted with McDonald's !!!!

Great fresh food but 50 minute wait and very frustrated in the drive through queue, (only about 10 cars ahead of me) defo not fast food! Workers all amazing and food was great when we finally got it

Was served by “Molly” last night via the drive through. What a delightful young person : excellent communication and polite service. So refreshing and it was definitely “Service with a smile” : thank you so much! Please extend my thanks to her. 👏👏👏

Stopped by McDonald’s the other day. The wait was kinda long, which was a bummer. Finally got my food, but when I checked the bag, there were no sauces at all. Not cool. The food was alright, but the wait and missing sauces were a letdown.

I travel nationwide for work. Got to be the dullest slowest service I have ever received and that's saying something. No get up and go all dragging there knuckles looking utterly miserable. Avoid unless u have all day to wait for your order, 15 minutes wait for a coffee just me and one other guy!!!

Why display orders ready 5 minutes before actually being ready ??

A year ago, my experiences with McDonald’s were far from ideal—missing items and incomplete orders left me frustrated more often than not. However, I’m thrilled to say that things have changed for the better! The service now is excellent: the staff are friendly and attentive, orders are prepared quickly, and, most importantly, everything is exactly as requested. This turnaround has completely restored my trust in the brand. It’s refreshing to see a company actively improve its service quality. Great job, McDonald’s! Keep up the fantastic work!

Busy, few staff. Still managing well.

I needed the loo, don't eat in there, can you trust something so cheap, cooked by someone on minimum wage.

Never take time to do a review but Bognor Regis McDonald’s customer service is absolutely appalling. No customer skills whatsoever. Ordered 4 small items, only one other car was ordering when I arrived at the drive through and it was quiet. Was asked to park up and waited 15 minutes before having to drive back through to ask for a refund while everyone else around me was getting food taken to their car! Not once did I get an apology for the poor service and was smirked at when asking for one!! Mega rude staff who obviously all muck about like kids when it’s quiet and can’t even get a small order right when a few cars come through. Will not be returning. Foods rubbish there anyway!

Ordered a pick up had to wait 5 minutes and they forgot a quarter pounder

Coke tasted more like Pepsi or a caugh syrup but the rest was okay.

The usual maccys fare always good.

Service was really bad. Was waiting over 30 minutes for a happy meal, chicken nugget meal and a big mac meal. Most staff were just stood around not doing much.

This is the biggest and busiest MDs I've been to, but it was okay. Can't really rate it as they are all similar and have good days and poor days!!

Waited for ages for a stone cold MC rib!

We had to wait over 30 minutes for our food even though the board said it was ready to collect. Very bad service.

Good service and the best Latte and cappuccino Coffee. 👍

Drive through took ages had to park up

Good mc'D's good service nice and clean with good food. Recommended.

Food ok, sometimes good other times ok, depending on busy or not.

Drive through seems to be broken. Keep getting sent to the parking lot and asked to wait for my food. This can take quite a while at times, 10+min every now and then. Not good. 2 out of 10 times they forgot part of my order, on paper I guess this is good?? Check your order before you drive away. They do sort you out quick at least.

My self and my grandson visited at teatime so fairly busy. We decided to eat in whilst watching the traffic from upstairs. My only issue was they were trying to paint around the windows, should this be done whilst people are eating!

I ordered via the in store screens, and although my order was simple, I along with everyone else waited over 15 minutes for their food. The staff did apologise, but this is not fast food.

Clean,friendly staff, food good best Mc D around area

Something needs to be done with this branch. They always geting your takeaway orders wrong, pretty much every time you have items missing. Be aware people dont even try to use delivery service as it’s the same story. You will stay without your brekfast…

Please stop sending orders without the dip sauces.

Food is cold also egg crusts in muffin

As usual, missing dips. They literally can’t get anything right at Bognor macdonalds

Lovely driver always polite and helpful

Half of my drink was spilled in the bag

driver was excellent timing. But almost half my food was missing! from a £60+ order McDonald's service is rubbish.

Arrived after 2 changes to the delivery time, very late , driver was tracked going the opposite direction to us and then arrived an hour after we ordered stone cold.

On holiday, went for a late night snack, came back to the hotel and then main aspect of the meal, missing! £8 for chips and a drink....

Guys... Absolutely terrible.... You may as well close the drive Thur... You never have the food ready to serve, we always have to go and wait in the car park.... And the orders are wrong a fair bit of the time!! Missing food, or the wrong food. Bognor McDonald's should be avoided, they honestly have know idea how to run the place. Staff attitudes aren't great, always made to feel it's somehow our fault that the staff have got our orders wrong! by the time the correct food has been sent out the other food is cold. Sort it out You sell burgers and chips...

never arrived after 2 hours wait. impossible to get hold of the restaurant. total joke

I was given the completly wrong order and the app wasn't keeping me updated with my order

Every time we order food it always comes cold , times of delivery kept changing, not impressed at all

Food wasn't very hot and the sauces we ordered weren't included. I was a bit disappointed to be honest.

Cold very very cold and missed the sauces

Slow service at the drive through, got coffees straight away then directed to park up to wait for food. 20 mins later husband went in search of our breakfast, another 5 minutes and our food was handed over - allegedly just cooked. It was warm rather than hot, so had obviously been sitting somewhere for a while. Very disappointing. 2/10.

Everytime I get delivery always loads missing today no mozzarella sticks cheeseburgers or sauces in my order they need new staff

We orderd breakfast 2 meals and 2 single wraps with extra hash browns. The hot chocolate was was barely chocolate water not drinkable. Should have received 4 hash browns and received none the rest of food was Luke warm. It was very disappointing, it's unfortunate because when they get it right it's really nice but it's never consistent.

The chips were freezing and the burger was warm. I really wouldn’t recommend McDonald’s delivery. This is the second time it’s been cold, the first time I just thought I was unlucky. It’s absolutely not worth it.

most of order missing. macdonalds refused to acknowledge and says its down to just eat. had to reorder whole order as items that were delivered would be cold by the time my husband came back from the store to reorder rest of missing food.

Food was cold, ice cream melted

It’s saying delivered but it’s not been delivered!

Horrible courier very rude she called me to come downstairs as she have no car park space rushing me when I was alone with my child and have to come with him from 3rd floor absolutely disgusting person

The delivery drivers spilt my coke I had less than half and he laughed about it and walked away!

will not be using just eat anymore food was cold very dry as I use this service alot

freezing cold , nearly 2 hours late . disgusting

ordered a chicken mac, got a big mac. My daughter doesn't eat beef.

Missing half the burger and freezing cold

Wrong order got someone else’s food

The McDonald's app let me down as I was unable to order a Breakfast Wrap for some reason, but Just Eat came through and saved the day!

forgot the sauces my and our food was stone cold

Absolutely useless for the second time in a row, most of the food is missing. Never using just eat again

Excellent driver gets food delivered hot.

21 minutes for order of MC muffin, latte, sausage pancakes and a milkshake. Very poor lackluster service, and not busy..

Not 1 sauce was delivered so why ask what ones I want?

Don’t worry. If you order Coca Cola and milkshake they’ll just send two orange juices instead. The most idiotic restaurant ever. Not blaming the staff. But DO NOT ORDER FROM HERE.

Food was cold and missing items

food was so cold when it turned up we could not eat it

cold food, very late delivery and half of food is missing

Food was over an hour late, order was wrong and food was very cold. Very poor experience and 3 very sad children.

Took long but delivery is always quite long but actualy remembered the sauces tonight

order was very late, arrived cold & one item missing. 18/09,2024 bognor Regis.