Subway in Cheshire West and Chester

Sent me 6 inch instead of footlong!!!!

cheese footlongs have barely any cheese, 70% wrap

the Submelt was cold and wet. couldn't eat it.

My sub was brunt and freezing cold no cheese when i asked for it

Subways alright. Better than maccies

Everything good but chips were a little cold

Delivery guy actually came to the door which was a first, happy with that. One sub was good, one was decent.

They didn't toast the sub. Every time I order they do something wrong. They deliver very quickly but I would prefer to wait slightly longer to get what I ordered

the delivery driver has left my order outside on the wall and not informed me that it has arrived or called. now all my food is cold and anyone in the hotel could have taken it

Bread is stale on my sons sandwich and bread is hard and he won't eat it we didn't get it toasted so no other reason to why it's hard except it being stale

missing a ben and jerrys ice cream

I paid £14 to bring home to baguettes short changed on fillings not satisfied and will not be going there again

spent £35 on food that was late and stone cold its 5 minutes down the road shocking!

Chicken wrap was dead cold! Would be nice if it was toasted or something

Literally no food but marked as delivered??

Best subway delivery I've had in a long time everything was correct and still warm on arrival

Great staff, the all star chicken was delicious, shop seems a little dated and could do with a refresh.

ordered a foot long and got a 6inch ,tried to ring the restaurant but the number doesn't work, annoying 😠

Subways are my favourite place to go to eat but this was horrendous my sub was freezing hash browns were stale it was just horrible

Would not recommend, went in Tuesday 11th at approx 7 pm, store was very unclean, the member of staff on made very inappropriate smalltalk. Normally I don't want to be asked if I'm having "a lonely evening alone" when I'm ordering my dinner. Gloves were not changed after putting both hands in pocket, felt ill watching. Would advise going to the subway on northgate Street if desperate as this one is consistently appalling.

Delivery driver was very friendly

Food arrived cold and the cookie was hard and very tough to eat - very dissatisfied

Order was wrong. I hate spicy sauce with a passion. Did not order a spicy sandwich.

forgot the cookie from my order

Nahhhh barely ne beef in dat won mate

Very quick and made choosing a meal easy.

Exceptional Customer Service as always from the Fantastic at Subway. Everything was so delicious fresh and yummy.

Second time ordering can’t seem to follow order came cold again when ordered it to be toasted ???

Ordered 2 salad boxes and the size of the salad was ridiculous did not even fill half the tub. At £7.50 a salad you’d think that they’d fill the box, i mean its salad it hardly costs much so why scrimp on the quantity. Subway foregate street do better, you’d think it was coming out your wage if you gave a proper salad!

Missed one of my bottles of coke

Friendly, efficient and helpful service

Arrival time moved 3 times, food is cold and no filling in the subway! Fuming

The restaurant accommodated my request and went above and beyond with it. My driver was also very sweet and friendly

I stopped off here today for lunch, got the offer whereas any Sub footlong for £5 and I'm glad I did! A) Got the Steak Big Cheese like a panini and it was incredible! B) The guy who served me was nice guy and gave good customer service, doesn't say his name on receipt but I was served by No.#03 so thanks 03! The guy who forgot his glasses 🤓 and had the huge fold phone 🤳🏻

Cold, disgusting, unhelpful staff

Nice young lad made me a great salad box. Top subway 👍

Missed off a drink order. Food came cold

Ordered a meal deal no drink no cookie no crisps terrible service

Food was cold and there was corn when I didn’t ask for corn 👎🏻👎🏻👎🏻👎🏻👎🏻

Tuna sub arrived after 2 hours with no tuna.. baffling

Great food as always at subway, 5 stars. But the manager (I think as he was wearing a black shirt) was very rude. He made my sandwich and moved straight onto the next customer with no interaction with me or to ask about anything else which is just common courtesy in retail/hospitality. He had an awful attitude and rolled his eyes at me when I asked for a side too. He was very grumpy and there’s just no need. I’m absolutely disgusted that a grown man rolled his eyes at a young girl ordering food at a restaurant 🤨

My cookies and water didn’t come which is extremely annoying

Delivery time was moved back quite a few times. Good food tho

Sandwiches order not completed correctly no cheese on them or extras them order 25 minutes late and toasted sandwiches were cold shocking really dry

Delicious as always, plus Exceptional Customer Service from the Wonderful delivery lady and Subway too. Merry Christmas 🎅

Not received the food but the order has been marked received.

The delivery time kept getting later every 10 minutes, even when it was out for delivery, it kept increasing. The food was very cold.

Stopped here today for lunch, the older lady serving us could do with some training in customer services., rude and made me feel uncomfortable while i was explaining what i wanted.She did not make eye contact during my order and I would have had more interaction with a brick wall. Food thrown together and fell apart at table.

A friendly pleasant experience the staff get to know you

Food was extremely cold when it got here and my tikka chicken wasn’t even tikka. Disappointed

Spent 31 pound and my bag got delivered opened and half of it missing

Tuna six inch sub didn’t come - gave us a foot long instead of 2 six inches. 1 person left with nothing

Excellent service and prompt delivery.

Hey brainiacs! How about not putting the COLD drinks squashed onto the HOT sandwiches on my delivery? The end result is a lukewarm, soggy sandwich, soggy cookie and a lukewarm drink This was an Ubereats delivery but the pack was packed by Subway employees. Can you at least put the cold and hot items separately? I’m put off from ordering the Ben and Jerry’s ice cream cream with any future order (very unlikely) as your staff appear to have no common sense. Maybe some additional training would be useful? Really Disappointed and have been going to the Subway Foregate street for over 20 years.

I Had a employee called Tyler this afternoon serve me. His attitude was amazing and understood my complex order really well. He was very efficient and did a amazing job.

It's terrible looks like it was beaten up and it's burnt in places

Subs were soggy, there was hardly any salad, portion sizes super small. Sauce was on existent won’t be ordering again

I paid for 4 meal deals and got some drinks. Ridiculous and will be getting my money back

Sandwich was super soggy and there seemed to be no cheese on my sandwich, the hot food I ordered was stone cold

The food was very poor. Minimal cheese on Doritos and I did not ask for jalapeño peppers. Minimal pepperoni and hardly any cheese on pizza slice.

There was no Pattie on my sub just salad not happy

Food wasn’t toasted after I requested it to be. I also got the wrong flavour of crisps

Always know what you are getting. Staff use catering gloves when handling the food. Wish everyone did!!

No more spinach anymore, taken off the menu less options thanks for that

Was charged for extra cheese but it come with none. Took a while to come and was not very warm

Food was wrong. Called up the restaurant to ask for it to be done correctly, was met with a rude girl who didn't help me at all, and told me just to apply for a refund through just eat. Doesn't do me much good for my dinner tonight!

I got the subway melt (Mozzarella, marinara sauce, peppers, pesto) very little filling. Very underwhelmed

I have been on the phone for over an hour in total to a worker from subway foregate street Chester called Tyler this evening as my whole order came freezing cold and this is now the second time it’s happened, the first time was Monday and this can be seen in yesterdays receipt to subway. I spoke to Tyler today about another cold order TODAY and he advised me to do a refund on just eat.

It wasn't actually toasted as requested but otherwise fine

Lack of care handed me cold food and the ice cream had melted very disappointed

Food tasted old, wrong side that I ordered and wasn’t a good experience at all

Food was absolutely foul. Called restaurant staff didn’t know what to do apart from take it back, completely defeating the object of ordering for delivery. No one to speak to in order to sort problem food sat until next morning when supposed to speak with manager. Shocking service

Half of the items out of stock, and mot only that, I can understand working a customer focused role can be a drain now and then. But some of the interactions with customers isn't great. Replying like the customer is just a pain in the A**e and looking at them like "wow I haven't got all day hurry up" is not really a great attitude to have.

The store was busy when I visited bit the staff dealt with it well all polite and good attitude food was nice and service was quick

Salad order completely wrong .. missed up ingredients between the wrap and the salad.. last time we order as it’s happened before.

Driver sat outside with my food for 20 minutes, arrived and food is cold.

Hardly any salsa on nachos and forgot to put jalapeños on

Exactly as ordered and still warm! 😊 10/10

Not a lot of cheese seeing as all I had was cheese and lettuce and tomato. I paid for extra.

It came missing items such as lettuce and cheese

Fantastic!! Arrived really quickly and was delicious!! 👍🏻

Bread stale and hard , barley any actually fillings on the sandwiches

Excellent food and Excellent service.

This is a very small subway so only 3 tables to eat in . Food was great. Staff are lovely and friendly.

Probably the nicest Subway I’ve ever had, made really well with a perfect amount of fillings and sauce… plus it was delivered proper quick too. Thank you!!

Ordered shared nachos and got nachos with hardly no sauce and cheese and without any jalapeños. So I have a box of doritos. Never ordering from this subway again

Nice people, nice sub, NO SWEETCORN

Exceptional Customer Service from the Fantastic people at Subway. Always delicious food and also Exceptional Customer Service from the delivery people. Thankyou so very much.

Ordered a footlong sub, and only a six inch was delivered, was charged for a footlong

Wrong ice cream and both sandwiches cold

I still haven’t had my order 3 days later!! And still not had a refund!! Disgusting

Brilliant helpful staff that make all the difference, a really well run subway

Shocking… no cheese on nachos or pepperoni slice, and my foot long sub had no olives and fell apart when I picked it up

Food is really good but service not so much. They were rude and whispered something about our choice of sauce to each other. Gave us dirty looks aswell.

Amazing speed, food warm, nothing missing, all round amazing service

The food is the classic Subway standard which I find satisfactory. However a big thing for me is they let you use their toilet without making a purchase, this sense of kindness and community is especially appreciated especially if you have certain conditions like myself.

Order was not complete so had to ask for refund. The reason I was told was they are busy.

I had to throw most of it away, it wasn’t toasted like I ask or had cheese on it and I got given the wrong crisps aswel I would like my money back please

I love your service and the Delivery man was on time and polite Best takeaway ever

Wrong food ...still no refund after informing just eat within seconds of realising they gave us the wrong food. Slow too resolve and put right mistakes.