Starbucks - Worcester The Cross in Worcester

Very disappointed to receive our lunch-beans on toast and jacket potato in boxes with poor quality disposable cutlery today. No one said our lunch would be served in this way and because if this the portion size was reduced from what is usually served.(ie. one round of toast not the usual 2) Coffee to was in Paper cups too-not what you’d expect from m&s! Shan’t be visiting again in the near future-there loss.

Absolutely filthy. The whole place needs a good clean. The floor was covered in crumbs the windows smeared and the toilets were disgusting. Our drinks were served in dirty glasses that had hair and fluff on the rims. I asked for a refund which was given but no apology was. The cake also tasted stale.

Worcester toby is100% better than Burnt Tree or Quinton. The food is fantastic, the staff are lovely and the atmosphere is cosy and very welcoming. There is only one improvement to make and that is to build a toby in Kidderminster and move the chef and manager there.

I love the products, place is always clean but it can be a bit expensive

This is the only Costa I'll use for home delivery, not my closest but always get everything right 👏👏