Starbucks Coffee Company in Cheshire West and Chester

Lovely staff and nothing is too much trouble the entire team Jess, Joe and Charlie always offer a warm welcome and I'm quite fussy about my drink but it is always made just right. I'm a regular visitor and never once have had a bad visit.

Unfortunately our experience was tainted as a girl called Ellie was extremely rude/borderline aggressive to my 85 year old nan. I understand how hard it is to work in service but I'd never get arsey with a 80 year old woman, even on my worst days. Saw her being rude to several other people during my visit, she has a really bad attitude

Fabulous place friendly knowledgeable staff especially Adam so helpful always makes my coffee perfect 👌🏻 love it when he’s there

Staff look miserable. Took all their effort to take our order but didn’t take it fully. I had to stop them putting cream on our drinks and was then ‘told off’ for not telling them (even though we weren’t asked) when ordering that we didn’t want cream. Will not be visiting this store again

The staff were beyond rude and ignorant. Was refilling the fridge when we asked for a product they were so disrespectful and had no sandwiches. When given order it wasn’t done properly and sandwiches were burnt. Overall terrible experience would refuse to go again.

Called here for a quick lunch whilst visiting the shopping centre, don't think I have ever been to a Starbucks before as I'm not a coffee drinker. We ordered a toasted panini hubby had a muffin I had a slice of cake we had a latte and a cappuccino the server was friendly and efficient could not fault the food or service. Would return if visiting the area again

My mother and I stopped here for coffee and cake and had not expected that we’d receive the service we did. The staff were absolutely incredible. Hats off to Elliot, Maisie and Sam who all provided excellent service. Elliot in particular was so attentive and really went above and beyond to make both of us feel welcome and relaxed. My mum expressed she has a peanut allergy and Elliot truly did his very best to give us all the information we needed and offer us nut-free alternatives while also taking steps to minimise cross-contamination. He even physically came over to our table to double check that our drinks were okay. We have never felt so well looked after in a coffee shop before. The reviews on here are so bitter but in our experience, the staff really did exceptionally well and were professional and friendly from start to finish. And to top it off, the coffee and cake were perfect, too.

What a letdown! No trays available, asked for one, the girl who handed me the tray had the personality of a a cat sucking a lemon! Tray was dirty, I handed her my sandwich to be toasted, ordered my coffee and moved Along the line! No serviettes, no salt, the toasted sandwich was ham & cheese, tasteless, cheese was a smidgen, just enough to give a yellow colour , the tables were very dirty, floor was so flithy, do they ever clean this cafe! Definitely won’t visit again…coffee was ok though

We stopped off at Starbucks during a week day trip to Cheshire Oaks. Unfortunately several items were unavailable to order on the drinks menu, making the menu very limited and all empty tables had cups, plates and general mess left from the previous customers. We did decide to sit in with our drinks and during our stay, nobody removed the empty cups, plates etc. After sitting in there for over 40 minutes, none were removed from the other tables either. We understand that they are a busy store but overall it could be a lot cleaner and empty cups and plates could be removed from empty tables a lot sooner. The drinks were also not very hot and were more ‘lukewarm’ rather than hot.

Walked in and waited 3 minutes at the counter to make my order. All the time while the staff was looking at each other debating another person's order. Finally, I had my order taken, told them we are seating, and still provided us with takeaway cups - just a lack of taking in basic communication which really irritates me. It was also nice to see a member of staff yawning while taking someone else’s order! Clearly a heavy night before!

I have a deadly nut allergy, told staff about it and they said they would tell the barista, I stood there and they didn’t tell them anything. I asked the barista who made my coffee if they was told about the allergens and they said no. The person next to them then put the lid into the coffee and said it’ll probably be fine. Not good enough given the recent news of people dying due to complacency. Very disappointed.

Tried to sell me a large coffee £3.20, i only wanted a normal size coffee. Stale Cinnamon Bun, asked for it to be microwaved for a few seconds to soften it. Was told that was not allowed incase I burned myself. !!!! I am a capable adult who likes fresh buns. Not an enjoyable experience.

Gross! Ordered a coffee choc crunch. Was gross! Tasted like cardboard! My sister enjoyed their iced chai latte. Toliets were discusting. Walked in and straight back out. Badly lit, only to cover up water/wee all over the floor? Generally dirty. Two toliets closed for staff only. Six staff working when I was there.

I went to the toilet at the starbucks at ellesmere port, 15d Coliseum Way, with my 9 year old daughter. We went in together and she used it first for a wee. I realised when she jumped off the loo she had poo on her leg wich I wiped off. I looked at the toilet and realised that there was poo caked all around the front of the loo. I looked at her trousers and it had transferred onto them. They are now in the bin, I am lucky that she had a long top on and could just wear that. When I got the attention of the staff for help , they wanted me to stand there and wait for him to clean it up even though there was a toilet there that I could have used to clean my daughter up in and go to the loo myself. I have a medical condition that means it I cannot wait to use the toilet. The staff member reluctantly opened the other toilet, saying this was a toilet that staff were using, he opened it VERY reluctantly. This is disgusting and vile and this was a very stressful experiance for us.

Dear Readers, I have steadily seen the decline of Starbucks and the one here at the Colliseum (Cheshire Oaks) & Cheshire Oaks itself. After today’s visit to the Colliseum one, I will NEVER return again and I’m urging you to rethink where you buy your morning coffee! The staffs hands were filthy for a start and they seem to only employ people who feel the need to speak rudely to their customers. I called them out about some of their logical Corona Virus measures and the level of mentality of the staff shone right through! The manager and I use that term loosely, really she’s just a supervisor who gets paid 80pence per hour more, spoke to me as if she’d just wiped me off her shoe, in 2020, this failed university student who can only get a job at a local Starbucks need to rethink what she says and who she says it to! Now then, let’s talk about the health aspect of this store. You walk in and there are filthy cups still in the tables, yet no one sat at those tables, so they’d clearly been there for a while. The girl who served me at the till, her finger nails were black with dirt, clearly not had a shower after staying out the night before, Their uniforms were as dirty as the tables and is a clear example why I wouldn’t dare drink or eat anything from this filthy hovel! I hope, but doubt someone from any management level at Starbucks see this review and judging by some of the other reviews I’ve read, They clearly don’t act upon some of the many criticism laid bare at their door!

Starbucks opened today. We were welcomed by Mike, who was very pleasant and guided us through the store. We ordered a Flat white and Cappuccino. We had our coffees al fresco in the sunshine. Nice to see Starbucks up and running again!

Fantastic coffee shop couldn’t be any more pleased with the customer service today especially from ‘leah’ so kind and polite will definitely be back again!!

Thought I'd walked into Krufts not a coffee shop. How can dogs be allowed in a place that serves food and drink!? How is that hygienic!? I don't want to sit there drinking and eating with some smelly, salivating mutt next to my table thank you and as for toilet's, they are that disgusting the dogs must be using them.

This is the worst coffee shop i have ever been in. Customer service is/ was shocking. Too many staff standing around being more interested talking to each other rather than dealing with the customers, the queue was shocking. Toilets are disgusting too. I would never use this Starbucks again or recommended it to anyone. Didnt even want to leave one star, but unfortunately had to.

I really don't think I have ever been in a UK food outlet with such disgusting toilets. They are obviously not being checked/cleaned/replenished on a daily basis. Other establishments do this every hour. I really hope the staff do not have to use these toilets as they (the staff) would need fumigated before they could come back and serve food.The staff, coffee and snacks were fine, and the queue was long, but what can you expect where this branch is situated.They really need to do something about the toilets though.

Unfortunately went here whilst shopping at Cheshire oaks, too so long to get served and ordered Americano and Frappuccino light ~ slowest service ever.. goodness knows what the Frappuccino was ~ tasted dreadful. Found table, full of used cups, plates and filthy... no one moved any used cups or plates off tables despite staff being present.. toilets are a disgrace ~ filthy, no toilet roll... honestly what a disgusting place for such a large retail place... drinks over priced and would definitely avoid..

Service was good. Only had a tea, hot chocolate and two snacks but cant complain. Some more comfy seating would be nice as the wooden chairs are uncomfortable.

Unfortunately this wasn't a great experience. We popped in for coffee and although there were around twenty people sitting inside, this being so large a cafe meant that there were loads of empty table but every single one had used mugs and plates on them. Shame because its an open, wide and pleasant coffee shop inside. Two attendants stood idly behind the counter chatting. I asked for two Americano coffees with milk on the side........ because we only like a slight dash of milk in our brews. We got milk already in and it was more like a latte for us. The lady did offer to change them but the queue then had built up and so we left it.The cake we had was amazing. Lovely.Now the toilets.......... ! Smelly. In fact they absolutely stunk of stale urine. Its been there a long time for sure as the stench was unbearable. This wasn't just a dribble or two, and at 10 am, I would expect them to be sparkling but even the handle of the toilet door was sticky, this is disgusting and made me wonder what cleanliness is like behind the counter.We left straight away.

Hey it’s a coffee shop...but you can’t go wrong...great choice with good service.clean and tidy. Pleasant decor

Starbucks is usually the same wherever you go. The staff here made it. Despite it being busy the young lady was neither rushed or too busy to have a very funny chat with us. The out door seating was a nice respite from the busy surroundings and great for people watching. The carrot cake was moist and delicious.

Staff who were busy doing nothing...stood in the queue for 20 mins with 3 people in front of me and she wasn’t even making the coffees. So bored I walked out.

I was served the bitterest flat white I've ever had. The worst part however was the huge clouds of flies all over the store and crawling on the machines... This place is disgusting. Eat or drink anywhere else at Cheshire Oaks.

Around a month ago I recently visited this Starbucks. I waited in line and suddenly this Prince Charming like male appeared, his name badge said Tom. His hair fluttered in the air conditioned wind, his eyes shining like stars. He greeted me with a ‘hello sir, what can I do for you today’, at this point in time I was thinking wow, what can’t you do for me today. I asked for my usual hot water with a sprinkle of coffee, I think it’s called a americanlate or Americani, I’m not too sure to be honest. I was more fixated on this handsome young servant who was serving his master. I later found my old pal Thomas Gick and told him about the 5 star service and conditioning I received from this handsome chap ‘Tom’. We both decided to go back to have another look, Gick took one look at him and said ‘his hands, how do they make sure perfect coffees, he’s wasted in here’. So Gick offered Tom a new job to work for him as his Dom, but Tom declines as he said his passion for Starbucks was his utmost priority and that he lives and breathes the air of Starbucks, he goes to bed thinking of it and wakes up the same. I just wanted to say what a beautiful place to grab a coffee. From, you won’t be disappointed if you go there even if it’s just to see Tom and catch a glimpse of his gorgeous face.

We came here for a coffee and a quick bite to eat before the shops opened, while the coffees, hot chocolate and food were excellent, the member of staff that served us must have gotten out of the wrong side of bed this morning as she looked miserable!

I work on site so I know what customer service is like, popped in there to get my lunch & usually the staff are lovely and have a chat. However I was waiting a couple of minutes to get served at the till when no one else was waiting as 2 of the girls working there were stood having a chat. They gestured over to a lad who was cleaning the tables so come and serve me on the till. Poor lad looked like he was doing all the work whist they were stood there. When I got given my drink it was wrong so I asked for some milk to put in it, the girl tipped half my drink out and responded ‘people usually order the cold brew LATTE if they want milk’ (which is what I ordered but they got it wrong) they then forgot my brownie (no big deal) because the poor lad looked stressed out!

gave it one circle because I had to, staff are totally incompetent, they probably draw lots on opening for the staff brain cell.

The whole place is filthy including the toilets were is the manager here !!!.the station to pick up your order had not been wiped down all day by the look of it,we visited at lunchtime there is no way the floor round the tables could get that dirty in a morning,drinks were ok but warm rather than hot dont waste your money

Girl at the till made a complete mess of my order, went back 3 times to rectify. Thankfully Ryan took the initiative and sorted everything out for us off his own back, including foc drink for the kids for our trouble. Well done Ryan, excellent customer service and rescued the situation.

Appalling service, waited nearly 15 mins in a queue with loads waiting and 1 person serving with 5 members of staff stood doing very little. Server (Leah) not a smile on her and then told when eventually got to till they don’t have any smoothies available. No sign or nothing. Service very very poor compared to our derby branch who are really friendly

My partner and I called in for a coffee during our day out. My boyfriend went to find a table and I ordered our drinks. As I waited for our drinks, I heard two members of staff discussing the order, one said what’s this? And the other answered I don’t know, decaf something or other. When I checked my drink the cream was flat and looked disgusting, i asked the girl if it was supposed to be squirty cream and she just said yes. The drinks came in take away cups even though I’d paid for sitting in, only then to be told the dishwasher was broken and they were only serving in take away cups. The table we sat on was filthy, with old cups and spilled coffee on it, and there was rubbish all over the floor. Staff seemed careless and too busy having a laugh between themselves to care about the service they were being paid to provide. The manager should be made aware of how poor the service was before Starbucks gets a bad reputation.

OMG...I could be a year older by the time I got served.1 girl on orders, 2 others wandering around doing nothing.

You get used to dirty tables, floors, seating in these sort of places now, as other reviewers have noted, so it's not just here. Nice smoked salmon bagel and toastie. Saw a staff member walk out holding a tray of smaller cups of some drink and stand outside. Here's a thought.... Why not offer your free taster drinks to the customers who have already paid you inside, rather than passersby who have not? No, didn't think so

Filthy dirty, tables left covered with crubs as are the floors. Watched a waitress clear away dishes but left tables un-wiped. Coffee was tepid and not hot and the toilets were disgusting - dirty with broken toilet seats and taps that rotate around. How does this place call itself Starbucks?

Terrible !!! Tea was warm not hot not much choice .I had toasted teacake which was like a brick .I just couldnt eat it .My husband had a bacon bap again like lead . For the price you pay , very poor quality and service .Staff slow in serving you didnt care for their attitude.I would definitely not come back here .

Very disappointed in the quality of service in this coffee shop. Seems to be an attitude of apathy and lack of caring from the staff. It would look like they don't make an effort because they don't have to as they will survive on the Starbucks name alone. Tables and toilets were not clean. We will not be be back.

We got a free coffee here as part of the premium parking package so decided to make this our second drinks stop of the day. All the tables, floors, chairs were dirty and piled with dirty pots, we settled on the “least dirty one” and cleaned it ourselves.

This Starbucks is filthy. Tables not cleared or cleaned. We walked in and walked straight back out. Not the first time either we have witnessed this. Really needs a decent manager in to sort the place out.

Came here after a shopping trip to Cheshire oaks. Arrived about 3pm only had one cake and some biscuits to offer, said they had sold out. Tables full of cups and had to clear them myself despite a lot of staff around

Quite possibly the worst Starbucks we've ever visited. We had to wait to order, then we had to wait 15 minutes to get our coffee whilst the girl making the coffee just stood and chatted to the girl taking the orders.

There are other coffee venues, Its a Starbucks that's lost its way from the Seattle concept i.e serve customers coffer in a pleasant and welcoming atmosphere, this place is run-down on attitude and concept of customer service, coffee was ok.

We have never been here by a male member of staff was full on shouting at other staff members. How is he even still in a job? Disgusting. Sort it out. Amazing frappes though.

Visited this Starbucks as was shopping with my boyfriend today. The place was filthy!! I went to the toilets- they are unisex which isn’t a problem I understand it’s to conserve space etc however I couldn’t believe the state of them!! I would think considering these are already unisex that they would be checked more frequently. The seats in both cubicles were up, there was tissue all over the floor and empty drinks cups, water all over the floor and god knows what else!! I wish I’d taken a picture! I was absolutely disgusted! In the actual cafe there were dirty tables, napkins on the floor- customers were clearing their own tables to sit down! I wished we’d gone elsewhere. I cannot put this down to the staff as all of the staff were lovely and working their absolute hardest and for someone who has worked in hospitality I know exactly what it’s like! It seems to me for a Saturday afternoon they were totally understaffed but dirt is inexcusable in an eating establishment and I’d go as far to say if it was inspected at that moment it would be shut down! Clearly management need to employ more staff in this place for the poor staff working so hard and not able to meet basic hygiene requirements!!! Safe to say we will not be back!

Visited twice today excellent both times especially the 2nd visited which was well past closing but I was kindly and expertly served by Kerry. Highly reccommended! On my 1st visit today I could see several families enjoying themselves.

I live Starbucks and I come to this one most days because its round the corner from my work. I don't have many complaints apart from the fact that the guy I assume is the manager or supervisor or something is ALWAYS shouting at his staff. I'd literally hate to work under him. Granted its not always horrible sometimes it's jokey. However, there's nothing worse than going for a quiet coffee to hear his voice every single day shouting over everyone. But yeah apart from that good vegan options and the rest of the staff seem ok.

This place is disgusting. Every table we sat at was filthy and full of cups. The one around the corner on the Collesuim is much better. With all the reviews below complaining about the samr things, why hasnt it been sorted! Wont be back.

Unusually this Starbucks is not great. The staff seem pre-occupied with chatting with each other rather than listening to the customers. I had to repeat what I wanted 3 times before the assistant understood my order, which was a latte and fruit toast! Yes the food/drink is to the normal standard but the service and hygiene were severely lacking.

I have only been to two of these coffee shops and this place was the worst I have ever seen. I had to send my coffee back as there was lipstick on the cup. The table was discusting. Stay away from this place.

Plenty of choice at the outlet village and I made the mistake of visiting here today, ordered a hot chocolate and gingerbread latte, whilst waiting for the drinks to be made I could see that nothing behind the counter was clean, there was dirty on the work surfaces everywhere not just on the floor, the girl who made the coffee opened a new milk which was not fresh from the fridge and threw the top across the counter. I was so disgusted by such a high profile coffee chain, something really should be done. I came to trip advisor to see if they where having a bad day but by the looks of other customers it is an ongoing issue, please go somewhere else.

Well, what can I say, apart from. ............... DISAPPOINTED.

I can’t read these bad reviews, this starbucks is really good, if you haven’t tried , go and give it a go!they make amazing White chocolate moccha!we visit them very often and staff is always polite and friendly, despite queue we never had to wait very long for drinks!

Can’t believe starbucks are happy being associated with this branch.

Came here today spent £20 on coffee and snacks !!!

We visited Starbucks as my wife wanted a fancy coffee. I am not keen on their blend of coffee, but that's just personal taste, but my main criticism of Starbucks in general, and this one in particular, is that the décor is so drab. They all need a makeover. Gripe over.

Called in more for a sit down than anything else. Staff were friendly & helpful. Drinks were of a good quality. The seating was reasonably comfortable although I don't know why they need the lights to be dimmed so much, didn't make me want to stay.

Went in as I love Starbucks coffee . Was disappointed as coffee was Luke warm and all the caramel syrup was at the bottom of the cup and hadn't given my coffee a Carmel flavour .

Relaxed and comfy seating. A clean, tidy cafe with background music and where we enjoyed our cappuccino's, just not hot enough, but my own fault for not requesting 'extra hot' as they prepare drinks to different temperatures.

I love this Starbucks, I visit regularly,I don't know where other reviews come from?Maybe from customers who leave rubbish behind in coffee shops,or make mess in toilets!?They are always really busy out there as they make great drinks and work really hard to get rid of that never ending queue.☕️

Filthy tables, the staff were OK apart from the female I assumed was in charge who was rude and abrupt to a customer in front of me. I rarely use Starbucks but thought I'd try for a change, I won't be going back.

I hope I've got the right place for this review as I'm talking about the coliseum branch of Starbucks ! What is going on with this place?? Popped in yesterday at about 6 and chairs were on tables and it felt as if we were imposing - I thought they were open till 8!! Apart from that the amount of tables packed into the place seemed to have increased and it felt cramped. Added to that since their makeover they seem to have forgotten to put back in any sort of atmosphere. Needless to say we turned around and walked back out. Pleaser sort this branch out as it used to be a favourite spot. I've turned tail now and go to costa next door instead where there is a lovely friendly atmosphere,

Went prior to easter weekend dirty tables inside and outside 2 members of staff cba attitude. Shocking

excellent coffee, due it being busy you can never get a seat. If you ask for a take out cup the staff handle the top of the cup where you are going to drink from. this is not hygienic and must stop

didn't rate it asked for small got medium coffee the service was nice but seemed fake the prices are good if given what you ordered not much seating for such a big tourist attraction

This store is a disgrace. The tables, floor, toilets and condiment area were filthy. Milk jug in condiment area was empty so I asked waitress, politely, if she had any more. She snatched the jug off me, then slammed it down. Rude. Will NOT being going back.

Great place for a quick coffee and to recoup when shopping....there's always a good selection of goodies, naughty but nice... makes a change.. always nice to sit in and relax.. never rushed to clear tables.... staff are always so quick to serve

Visited Starbucks on Cheshire Oaks, very slow service, staff too busy chatting to colleagues rather than serving customers. Once I'd ordered our coffees it was another wait for them due to staff again more interested in talking to colleagues instead of serving. Then very impatient when customers were not collecting drinks when names were being shouted. Very very unprofessional. Also making incorrect drinks due to them not concentrating on the job at hand. Tables very untidy as no one clearing them up ready for the next customers. Not a pleasant visit .

This review is NOT a reflection of the poor 2 young staff. One taking orders, the other making drinks who where working flat out with no assistance from anyone else. Waited ages to be served as only one person taking drinks, orders also picked the food, put in oven, took money, wrapped gifts, served food. Every seat taken. About 12 in queue, customers walking out. Where rest of staff or more importantly the management where I don't know. Stay away, plenty of other places to go. Management pull your finger out and help out

I very rarely write negative reviews but I was really saddened by the dip in customer service at the Coliseum's Starbucks (which up until my most recent visit, was my favourite Starbucks in E. Port). Not only did I and other customers have to wait almost 15mins for a takeaway coffee, the attitude of the barista making these coffees was just so 'can't be bothered'. To make matters worse, he was not even encouraged by his fellow members of staff to speed up, if anything, they added to the poor customer service by chatting to him whilst he 'struggled' to make coffees! On behalf of the family infront of me, they had to wait several minutes in between each coffee they had ordered (there were 4 of them) - they were so fed up!

This is not the first time we have visited here, and up until last year it was good. It is always busy, but so are most of these places. We visited last Saturday and this will be our last visit. There is another Starbucks on the other part of the complex and they manage perfectly ok. On this occasion, yet again, the place was filthy. There were flies on the product boards behind the counter, there were dirty cups on the tables inside and out, this included the area where the barista left the fresh coffees. There were loads of staff, who looked and sounded like they were having a great time, so it is not like they were short of people to clean up. We witnessed, a couple receiving drinks with cream toppings when they had ordered no topping- the barista simply scrapped off the cream and handed the drinks back. The staff commented how they could never read the writing of a certain staff member, so they always got the drinks wrong. Our cups were sticky to the touch on the outside. There was one very friendly lady (looked like permanent staff in a green top and black apron) the other staff we encountered (wearing some red) were sarcastic (particularly one male server) and clearly had no respect for the customers.

Popped in for a drink whilst out shopping but ended up taking drinks away as the place was rammed. Drinks were made quickly and although staff muddled up which hot choc had what, they amended the error when we collected them. Been here many times and not had a bad drink or snack.

Have coffee here regularly when visiting Cheshire Oaks. The queue can take an age but the chairs are comfortable and it's a good place to recoup energy before more shopping. Not recommended for families with buggys as tables are quite close together

Dropped in for coffee and cake during a shopping trip on a Sunday morning. The place was busy and the staff behind the counter were obviously harassed, no smile, no welcome, no thank yous. No brown sugar : ran out. Every single table was dirty and stacked with cups and plates, nobody at front of house to clean up. The toilet: filthy!

Always a treat to come to a Starbucks. This one was no exception. It was busy but we easily got a seat and sat to enjoy our refreshing Iced coffees - double espresso and a pumpkin spice latte. Yummy! Staff were great, and even though busy they had a smile for every customer.

Stopped off here for refreshments while shopping at Elmswell Port on August 23rd and while.not busy every single table was either not cleared or not cleaned. Overall refreshments purchased were Starbucks standard but begs the question how hygienic are the facilities not on view. Toilets dreadful too.

Not the best Starbucks I been to they were a bit slow there were a lot of customers but they were polite apologised for the delay and on a plus side they made my drink perfectly which believe me doesn't always happen I'd happily come here again.

Normale Karte der Kaffee Kette, milchige Kaffees finde ich viel zu mächtig und eigentlich unappetitlich.

Yes it's a Starbucks so won't review the food or the coffee you know what your getting.

Being a diabetic I asked an attendant if she knew the sugar content of a drink, she went above and beyond to get the information for me despite the lady behind me huffing and puffing because we were taking too much of her time. Thank you charlotte for your help. Your a crest to Starbucks

If you are going to charge top dollar for coffee and by the way not pay taxes then make it good.

Dirty coffee shop, tables piled with rubbish and floors that dirty and full of coffee unable to put bags down. Coffee took ages to be made, needs more staff as the person taking orders seemed to be making the coffee too. Not a good Starbucks to visit.

I ordered my usual venti raspberry and blackcurrant and found that the server pored half of my drink down the drain why didn't she give me this in a separate container? There was also far to much tea in the drink making the drink no where near as nice as usual.

Lovely coffee, . The better half is now hooked on soya latte's. Nice surroundings and excellent customer service. Very helpful and friendly staff.

Dropped in here for a hot drink before returning home after shopping and a meal. The chocolate cream drink I asked for was actually a cold drink (unfortunately I thought it was hot) but was still very tasty and enjoyable. The sofa we sat on had a great big tear on the seat - not attractive! Tables were left uncleared - which I always find a bit odd in an establishment of this reputation. Not left with a good impression of the venue sadly.

went there in november time, shocking wasn't the word very dirty, tables full of dirty cups etc, loos were shocking, flies flying around staff just standing around doing nothing.

Dirty, filthy tables, pools of fluid left to meander around the floor and disinterested staff who were obviously not enjoying the experience of working in what is supposed to be a premium coffee shop. Ordered a sausage butty that was seemingly devoid of any actual food content other than some hastily tasting rubber tubing inside some stale bread. The cup of tea was palatable but then again I had to go hunting for sugar around the other tables. Toilets? Unclean with green mould growing inside the wash basin while the rear door to the store was left open for random members of staff to ramble in and out of. Won't be visiting this establishment again.

Great coffee and goodish service. Really too busy to judge service, and there isn't enough seating for the demand.

Of the two local Starbucks I prefer this one for better cleanliness and tasting coffee! It's great on a quiet day when it's blustery outside. Never visited it busy, never had a problem.

Can't complain much in regards to the food & drink as it's your average chain but this place could be a neat little cosy place if it were kept clean. When I was there they had 3 behind the counter serving (quiet day) and just one on the floor!

Upon arriving at the Cheshire oaks shopping outlet we stopped for a hot beverage. The que at this place was ridiculous hideous and to make matters worse our drinks were rushed and the hot chocolate tasted like steamed milk! Never visiting Starbucks again. Costa for me.

Me and my wife visited today 19th November for a quick pit stop and some lunch. In entering the shop we noticed how busy it was with only two people serving we found a table right at back of shop which looked a little tired. Sticky table and dirty napkins on the floor. My wife ordered me a fruit toast after ten minutes I went too see if it had been made. It was just sat there on the counter. Also noticed sandwiches in wrappers on the floor by the fridge. At least 5 minutes they sat there well till a member of the public kicked them to the side. The coffee was Luke warm and my toast was cold. It was my first time to a Starbucks probably the last.

Visited on a busy Saturday afternoon. the indoor seating was full so sat outside which was nice as although was a bit cold, the area is covered and its a great place to sit and people watch.

So its just a coffee shop, but today it was terrible. I ordered drinks and was asked if I was staying in, replying that I was. When I went to pick up my drinks I found they were in paper take away cups. I asked for them to be served in pot cups as we were staying in and was told by a large, blonde woman ; 'Im serving them in take way cups'. I politely repeated that I would like my drinks in pot cups, again being told 'im serving all drinks in takeaway cups'. At this point I politely reminded the member of staff that, it was my money, my coffee and my choice, and that as I was sitting in, I chose pot cups for my drinks. After much huffing and puffing my drinks were slopped in to pot cups taken from the mountain of unused cups, stacked inches away behind the counter, and pushed rudely and wordlessly toward me with no regard for presentation of the drinks or their toppings. Although tempted to refuse these drinks, I gave up not wanting to hold the queue up. For clarification It was after 5pm on a Saturday, not that busy,with a steady 3 or 4 n the queue and 4 or 5 staff around. There was no excuse whatsoever for this behaviour which appeared lazy, rude and delivered nothing short of contemptible customer service.

There always seems to be a massive queue at this Starbucks with very few staff behind the counter. When I last visited we walked in the see the queue nearly out of the door and only 3 staff in the whole shop, and this was a Saturday afternoon! I have been here before though as I love Starbucks drinks in general. I'd recommend the pumpkin spice latte, just hope that you get a barisata that remembers to shake the cream before squirting it, or it will just sink sadly into the coffee like mine did last time! I love to pop in for a brew or cold drink while I'm shopping, just wish the drinks were a bit more consistent in quality for the price you pay!

always nice and clean with great coffee . a little slow on service today but always with a smile when you get to the front

Good place to relax when you are tired of shopping. Order a filter coffee and you can have unlimited free refills!

Busy, but the staff were still serving with a smile. Coffee was delicious as ever, and lots of seating too