Starbucks in Eastleigh

Went to the counter to order, no other customers. There were two servers who were doing their best to pretend not to notice me so they could carry on having a chat. After a minute of this I gave up and left. Quite astonishing. There's also a dank smell near the counter, either a drain or a dirty mop bucket but it was quite off-putting.

Incredibly slow, multiple other people were served in front of me, i received one of my drinks then 3 other people (behind me in the queue) received their drinks and then i received my 2nd one. I don't know why they were serving part orders for everyone? Took me 20 minutes to get 2 coffees. A very young man behind the till served the man in front of me (who also had to wait for his second drink) with incredible attitude and quite honestly seemed like he would rather be anywhere else. I get that, we all had part time jobs when we were younger but not being obviously rude really isn't hard. idk, just terrible service.

This store has really come along in recent weeks. I used to go here reluctantly and never know if I was going to get a good coffee or not. Now I’m pleased to say that all of my recent visits have been superb. New staff are lovely and training has obviously paid off. Just goes to show, one bad apple really can spoil the bunch but not now. I’ll be back and I’m bringing my friends. Thanks to everyone at Starbucks Hedge End!

We popped in for coffee. Lots going on and not a lot of sears free. Took ages to get served and lots of coffees waiting to be picked up. Despite ordering both coffees together, they were made separate as was the customer next to me. We both ended up having one coffees going cold while waiting for the next. Same routine for the lady in front. Coffees were nice but a strange way of going on!

my wife was having breathing problems and needed to take tablets and for this needs to drink. Went into store to sit down and buy coffee and when i was about to pay by cash she said they do not accept cash. I do not possess a card and explaine dthe problem. Surey any humane person would help but she said it wa not policy to accept LEGAL tender and told us tp leave. I had to cll an ambulance.

I came in on saturday and i felt very welcomed by a worker called niki, she welcomed me with a warm friendly face and her made me feel like a friend

Coffee is great, but there is no choice of seating or tables as everything is covered in crumbs or previous customers rubbish, seems quite filthy who wants to sit amongst someone else's dirty coffee cups and crumbs, 4 staff chatting, oblivious to front of house, takeaway again, Is it that difficult to wipe down some tables

Went in to get a coffee got to the till made my order then went to pay and got told they don’t accept cash the staff were rude and said there was a sign when I went out I looked and there was the smallest sign on the door absolutely ridiculous won’t be returning first time going there but I will definitely stick with Costa

Ordered off Uber twice in 2 weeks and had missing items. So frustrating. Won’t be using again, tried calling and no response on 3 times calling

Ordered what I thought would be a refreshing drink but it tasted of very weak orange drink Very disappointing to say the least. Certainly won't be ordering again

Up to usual standard. Staff warm and friendly. Good wifi. Plenty of parking. Good range os snacks. Good place to meet friends and contacts

I have a lactose intolerance and the staff were amazing. We discussed rhe correct milks and they found me a vegan cake which i am able to eat after being on the road . They were patient and thoughtful. Eating out is difficult to find alternatives so it helps when staff take the time and iffer alternatives. Amazing thank you.

7 years ago Hedge End finally got a Starbucks, I was so excited I wanted to be their first customer so I got up early and was parked outside just after 5.30 (6am opening). I could see the staff getting the store ready for opening and at about 5.50 someone came outside to put a sign out and told me I could come inside. The picture shows my first order and I still use the travel mug today. Being the stores first customer had given me a true sense of loyalty, it's a great place to walk to which gives me some exercise and I get to pick up a delicious coffee along the way. Throughout the pandemic when they've been able to open theyve been open they've adapted service and maintained high customer service. I enjoy visiting Hedge Starbucks, I usually get friendly service, a perfect coffee (except when they've run out of pouring cream haha) and leave with a smile. Thanks for being a great team and looking after us locals!

Such a nice atmosphere and always serve drinks quickly and to the best standard! Staff are also friendly :)

Ordered a couple of drinks and a couple of sandwiches, women at till asked questions but did not listen. Drinks messed up multiple issues, 20 minutes later we left. Rang manager just to speak to someone who was not interested, had their back up, excused her staff for their mistakes, blaming not being able to hear with masks, told her I wasn’t even wearing a mask. Was giving genuine helpful feedback just to be cut short and told she won’t refund the toasty even though it had gone cold and we were now late to our appointment. The staff here don’t know what they are doing with their own standard menu, lack of training and people skills, no organisation and they don’t care about anything a customer has to say no matter how polite you are.

We parked in the customer collection bags and placed our order through the app (which is a whole other pain as you have to prepay onto your Starbucks account to purchase online) and there was a young lad delivering orders out to cars, all appeared to be running smoothly. But then he disappeared and a hound woman arrived to the orders desk near the door, who was much more interested in decorating the Uber collection bags with a felt tip pen than dealing with the orders which just sat there getting cold. Eventually I went in and to cut a VERY long story short they didn’t have two of the items we had ordered (which showed in stock on the app) but she hadn’t dealt with the issue and demanded to see my receipt on my husbands phone as she ‘knew I had meant to order the missing coffee but I obviously didn’t’ Bloomin’ cheek! Even showing her the paid for order she was still reluctant to help without being rather shirty and bossy. Luckily for us the young lad came back and sorted us out, with a smile and being very helpful, even upgraded our coffees for us free of charge. Won’t be using Starbucks again, which is a shame as we had just started using them rather than Costa. I guess Costa it is then!

Today I visited Starbucks and there was only three people in front of me. Of which, they all ordered only two drinks. It took ages. They were by no means understaffed, as they had 6/7+ staff on bar and the manager was walking around. Will...

I generally love a Starbucks and my visit on Thursday didn't disappoint. I like the coffee and food offered so on the odd occasion I treat myself as I was in hedge end I popped in with my partner and toddler. As most now going...

The worst Starbucks in Southampton. After visiting and purchasing front this store several times here is my experience. All the baristas do is stand around and chat! The time taken to be served is shocking. The preparation time for drinks is long also. The drinks...

The coffee was great ss always but such great service with a smile from Katie and she came outside to check on us, had a lovely chat was so welcoming and a credit to this branch

Visited this Starbucks over the bank holiday weekend. From start to finish it was an absolute shambles. When we walked in, a male worker came charging over to tell us we can only enter when a floor dot was free, there was one free but...

Hi, Just wanted to say I am so impressed with the staff at your store in Hedge End. Excellent service and amazed they remember my name when I visit. Makes me feel important to them not just another customer. Please pass on my thanks to...

Very polite and efficient staff, was recommended the Double Chocolatey Macchiato by the till barista and would 100% recommend to others!

Really great. I especially liked the barista Kortney, she was really helpful and lovely. Would definitely recommend

Staff was so polite and service was incredibly quick. Big fan.. 10/10 would drink coffee here again!

I am a regular customer here, the staff are absolutely clueless to serving coffee, serving cakes/ pastries and so on. Only one staff member with the frizzy hair small and young looking knows how to make coffee and give good customer service. The rest are...

Staff were running back and fourth behind the counter not serving customers, refused to acknowledge when a queue started to build and did not apologise for any wait time. When they finally served us, we did not get any apology and we were rushed to...

Went in today, wasn’t busy in there. Ordered a caramel macchiato to take away. Service was slow, then only once I’d left the store and continued on my journey did I realise they’d given me just a latte, and wasn’t even a good latte.

I’ve been here a few times before with wrong orders and all, this last visit was the worst. Really awful communication, useless service then tried to make out it was my fault my name doesn’t appear in the app (which it has been for about...

My word these people have completely lost the plot, 30 minutes of my life I’m never getting back , left the queue in the end , 4 people behind the counter , not one of them aware their job is to make coffee avoid !

Saturday afternoon visit, there wasn’t even 20 customers in the place but the service was painfully slow. Four staff behind the counter, yet the process to order and receive a drink took around 15 minutes, for all customers, not just us. Never seen baristas move...

Today I visited the Starbucks in hedge end for a coffee catch up with 2 friends. Upon arrival we had to queue as they were very busy which was absolutely fine. With current covid measures in place I was shocked to see there wasn’t any...

Gone downhill since new manager what a shame some of the staff know what they’re doing but not all of them they did have some good people they should know by now you need to keep good staff not let them go.

Visited last night and ordered trouble drinks and a granola bar.Young girl behind the counter taking our order was pleasant and polite. The other lady not so. My granola bar was awful so I went to get a refund.The lady who dealt with me (...

A horrible experience, dirty dirty dirty. Toilet stunk to high heaven of urine. Urine splash all under the seat and tissues on the floor. In the restaurant the tables and seat were dirty. We popped in on the 22nd August 2020, on our way to...

We ordered two Frappuccino’s and they both came out tasting like pure blended water. Don’t know what’s going on here

The place was very busy nevertheless the service was fast. Coffee was of the usual standard for this chain. Parking was easy nearby.

If the thought of witnessing a socially awkward teenager attempt to function in a coffee shop appeals to you. Head down here.

Lovely to find a dog friendly coffee chain with puppicinos🐶We love our oustoos here on our dog walks 🐕👍

Popped in for a hot chocolate. Nearly every table had dirty mugs, plates and plastic cups piled up on them. I had to clean my own table before sitting down. Even the bin was overflowing. Someone eventually cleared the tables but didn't clean them. The...

Went here tonight for a central meeting place, we sat on the sofas by the door and they were minging. Seriously dirty and stained. And my husband stank of stale cigarette smoke from his sofa. The staff were lovely and friendly but did start clearing...

Limited parking available directly outside. Spacious, inside with plenty of seats and tables, glass front/modern look so plenty of natural light. Power points available albeit only around the edges/walls. Music volume was fine and playing usual upbeat/relaxing music. Suitable for work or leisure. Staff were...

The drinks were very nice and quickly made but it can get busy quickly, staff good too, quiet and good place to work

girls too busy talking to themselves ,latte luke warm after a 20 minute wait dont waste youre time go to COSTA in next ,its right next door

Pity I turned up and interrupted the baristas conversation didn’t even get a hello customer behind got drinks first 4 staff on and not busy at all didn’t call my name and drink was all down the side of my cup

Been a few times, so not the result of a single visit...you order your drinks then join the group of people down then end who are waiting, and have been for about 15 minutes, which is bad enough, but the hot food you've ordered is...

We both ordered a Chocolate Chip Frappuccino. We have enjoyed many dozens of these. Here though, they were awful. Tasted of very bitter chocolate, very watery and no milk used in the making. We returned them for a refund. We also shared a cake, which...