Costa Coffee in Eastleigh

Typical Costa, usual fare on offer, pleasant staff, generally very busy, but managed to find a table, which were frequently cleaned.

Had a few good cappuccinos of late at different Costas so maybe they've improved the blend and/or I'm getting used to the Soya milk, but the one made today by Amber was the best I've had in years!

The folks working there were very polite and the service was great, it's just that my flat white wasn't great. With that in mind, I came here an hour before close so maybe they were all coffee'd out by the time I got there.

Food OK, nothing special just a bit on the expensive side. Staff pleasant enough. Seating OK.

They leave the milk on the side - not in the fridge.

Quick Coffee to meet a friend, outdoor seating. Long queue when we were there.

I go to Costa all the time as it is convenient and nice to get out the house with the baby. Sadly, Costa has gone very downhill. The staff are friendly but do not provide the service you need to make a good experience, which you would expect when you are paying high prices. Everytime I have been (not just this Costa), they do not offer to help carry your hot drinks and food to your table, even though I was carrying a baby and lots of bags. Another lady had the same problem trying to get out the door with her pushchair and dropped her drink on the floor. The automatic doors have never worked here. In other coffee shops, they offer to bring the tray to a table, which makes such a difference. The staff forgot one of my items, so then I to get the baby back out the Highchair, carry her over, get the item I had paid that the staff had forgotten and leave my belongings unattended. The cafe was clean and tidy, but there is no air con, so sitting in on a hot summer’s day is uncomfortable. Additionally, they were unable to make ice drinks today. I would recommend that Costa review their customer service and ask employees to help those with young children, prams and mobility issues. However, this isn’t just this Costa.

Usually good in here. Tried an iced Americano today. It was awful the ice melted immediately because they just used tap water that must of been warm and it tasted disgusting.

I usually enjoy a visit to Costa. I nearly left when I heard they were only using takeaway cups. We had coffee and cake but the cakes were in bags so a bit of a mess trying to eat. Apparently the dishwasher was broken. We heard the staff talking about us after they got my drink wrong. And the place was a bit of a mess! Not good!

The place was clean and tidy and the service was as expected from the Costa team.

The guy that made my coffee was great. However, not sure where all the nice polite staff have gone? Carolin, where are you? Your lovely customer service is wonderful. The young girl with black hair today is totally rude. Not a thank you on taking my money nit even a smile....oh, and I fo not appreciate you saying "there uou go dear"

Excellent service from very helpful staff.

The condition of the two toilets was shocking. Water and paper all over the floor with no evidence of any cleaning having taken place. Reported to staff member who shrugged their shoulders!

Bens the best, made us a white chocolate mocha and was super nice and funny, will go back for another 😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁

Behind the counter was filthy. Rubbish on the floor, the work top was disgusting. Sad as I have come here a few times.

Spent an lovely hour or so with my wife. Here

Very friendly staff and good knowledge on choices and promotions.

The place was very busy which may explain why it was so dirty. The staff were happy but not the most competent as the queue was very long. I did not get to try the coffee as I could not wait at the long queue which i had to sit for 20 minutes to just move couple of spaces forward.

Had mint tea lovely and free too even better. Clean and friendly service . busy but got a table ok plenty of space in middle of swan centre.

Millionaire shortbread is to die for 😋😍😁

The food always good a little pricey but decent and filling,good variety of food, service very quick for such a small Costa,atmosphere ideal to meet up for a quick natter and catch up

Always enjoy a trip to Costa. Great selection of eats and lovely coffee.

Sadly not dog friendly, it's the usual average coffee franchise coffee shop.

The staff were friendly. The coffee was good. The food average. The tables were a bit sticky. The toilet floor was littered with human debris. The toilet seat grimy.

No bacon rolls not much breakfast food out. Could of had toast but no margarine only butter. So just had a drink. Still like going there.

Unfortunately not the best drinks I’ve purchased but still drinkable

Frequently long queues due to slow service as a result of low staff numbers.

As every Costa I've ever visited, reluctantly every time, every bit as poor as Starbucks. Too big a chain so lacks personality & warmth, awful coffee blend with yucky after-taste, dirty, staff more interested in who's sleeping with who ( I know who is, 15m away from them!) and frequented by many who wouldn't know a good cup of coffee from tea! Awful experience!

First visit here. Very good fast service and polite staff. Clean and tidy.

Sunday morning big cues parking could be a nightmare.

Went in for a coffee whilst waiting for mot, quick service, clean and comfortable. Coffee was a expected.

Was very quiet when we called in, around 2pm in the afternoon, we had a lemon tart and cinnamon bun and cold Frappe/smoothie drinks, mango & passionfruit smoothie and strawberry & cream frappe can be seen in my picture, as it was rather a warm day.

Lunch today lovely food and drinks. friendly staff . clean cafe definitely recommend busy got serviced quick. Only thing two people on next table on phones talking very loud a bit annoying.

It’s a Costa. What’s not to like. Busy.

Pretty much as you’d expect from a Costa. Does have electric car charging which was pretty useful

Toilets need checking on a more regular basis...not clean

Went to get a cold drink but message on the door said no cold drinks. Partner went into check but staff were just rude, it says it on the door doesn't it. The place looked like a bomb had hit it and I won't be going back that's for sure. Worst Costa I've been in.

Here for lunch today good service young man behind till excellent. Always come here best costa coffee around bacon rolls nice.

Cheeky strawberry Frape before bowling. My son said it's the best one he has ever had. He wanted to leave this review. :)

Not very good as it said on here this Costa is open until 12am, I arrived at 7:15pm to find out it closed at 7pm, would be a good idea to put the correct opening times on here then customers like me don't have a wasted trip

Very dirty. No customer service rubbish absolute rubbish people, behind the counter took frend doesn’t care customer waiting to queue

Popped in to have a coffee and cake with my mum, we noticed a lot of small black flies on all the cakes. We pointed this out to the staff and all they said was “oh yes, we know about those, we’ve tried everything to get rid of them” there was no attempt to cover the cakes! Safe to say, we didn’t stop.

Manager on Sunday afternoon Her attitude was absolutely appalling very unhygienic found a hair in my food coffee was cold awful not very happy !!!! And the manager did not want to give me a refund or Change my coffee for a hot or fresh one absolutely ridiculous

I was there on Saturday morning the 12th of March 2022 And the staff were brilliant 👍 well done to all of them 👏 👍. However I have been there on other occasions and there's a manageress who is there sometimes who has No or very little P.R and needs to be removed as Manageress Or told to change her attitude towards the public. Apart from her the staff are really nice and friendly and kind So I wish that the Head Office of That store would have a word with this Manageress So that things would get better inperticulor The area Manageress called (( Samantha )) who is obviously not reading these posts or totally ignoring them. It's Wednesday the 20th of April and had a really nice coffee ☕ this morning and the Manageress was really nice and friendly So thankyou it was so nice to see a nice friendly store again 😊 Thankyou Mr S Matthews Costa at Channing retail Centre in Eastleigh Hampshire

Really sad to say it was such a bad experience but it was! We had a lovely day out at Go Ape and unfortunately this was totally tainted by the lunch experience. Let's be fair drinks and lunch in Costa should be of an expected corporate standard. The chocolate babyccino was cold, we didn't get asked if we wanted chocolate sprinkles, and no flake- I had to ask for these. The toast ordered I had to ask for twice ( the store had 4 visible staff and were only a quarter full. ) On the second time of asking the toast was made and I waved my number but it got taken to another table- I was ignored. They did not realise this and the person was not honest enough to own up. I then had to alert this and asked for more toast- I also asked for a refund out of courtesy- it wasn't the money it's only £1,60 but the principle. I was reluctantly given a refund and then stood there to wait for the toast. No one acknowledged me and so I asked for my son's toast. I got told 'I had a refund' (by this time everyone was eating their food and mine was cold). I explained that a customer doesn't usually have to ask for goodwill when there are so many errors. The toast was brought to me and Charlie pointed out in a rude and obstreperous way that this wouldn't happen again- "you can't have a refund and the product". I explained the experience and how disappointed I was that she was being so cronfrontational and rude. I came here to round off a nice day and instead felt upset and frustrated at my 'hospitality' experience being ruined. Actually to have received a refund on my whole order would have been a start but still wouldn't have taken away the lost time and bad feelings on what was a special day until that point. Sorry to say that I will never return here. There was only one member of staff who seemed switched on- the rest clearly couldn't be bothered to be there on a sunny day and were taking it out on customers. Hasten to add it wasn't just me who had a similar experience. Really sad indeed :( I wish it hadn't affected the way I feel today but it's put a real downer on the day.... Hope Charlie and get staff read this and reflect on how this made us feel. It might not be much for them but for us it's ruined our family day.

First time using his branch. Walk in and greeted by 7ft high perspex. Can't see the menu through the glare. I order a ICED Latte, they give me a mug of steaming hot latte. Can only imagine they didn't hear my order through the 4cm thick 7ft high perspex. Woman behind counter was a bit arrogant. Didn't even drink it left the full mug and walked out. Wouldn't go back there again.

They closed areas after cleaning and was only 3pm. Customers couldn't sit in 2 areas of the cafe. Slight smell of bleach. Loud staff shouting to each other. Not a relaxing place.

Typical Costa. Busy, noisy, but reasonably quality drinks and food

Good social distancing measures in place. Staff could be a bit happier..

Clean and tidy staff are always friendly. I always like going to this Costa

Love it here. It's my regular coffee shop Good service. Just find it ridiculous they close so early !!

Friendly staff and good service

Excelente atendimento. Ambiente limpo, aconchegante, agradável... O espaço externo é amplo e bonito. O cardápio é feito com eficiência e capricho. Gostei muito.

Its ok staff are good there is seating if you can get it,

Enjoyed a Lovely Cup of Coffee and some delicious Biscuits here. Nice and relaxing !

This Costa is always buzzing. The staff are wonderful. The tables are always clean, coffee always great.

To busy and very noisey not all had masks on .did not enjoy at all

Very clean, lovely staff and very nice hot chocolate!

Quick service clean tables. Nice coffee and cake. Staff seemed a bit miserable... No hello or Thankyou... Shame

We only had coffees. Service good. Not very busy at the time of our visit. Very handy for Halfords ,Home bargains , Matalan. Pets are us. Shared car park , often very busy

After costa machines, barrister coffee tastes like water. Maybe different sort of beans in this area. Coffee has burned taste. Machine needs to be cleaned. £3.10 medium cappuccino take away, a bit too expensive

Surprises me how busy this place gets ….full marks

Had to queue for ages before ordering and then wait 11 minutes before actually getting the coffee.

Very helpful but very noisy surroundings.

Very busy . Nice vegan Xmas toasted sandwich

It was very slow in serving but it is costa, same coffee :) I would change menu size to larger, very hard to read them from far.

Quite small & crowded, assortment is very limited, but staff is warm and helpful. Location isn’t romantic at all, near industrial estates.

Stunning views of areas of outstanding natural beauty, particularly from the front terrace.

Here's another stop you need to make around town if your are a coffee lover like me. Bon appetit

Same as all the othe Costas I've visited. No surprises, no disappointments.

It's a Costa, but happy people first thing this morning, efficient and organised. Did what it says on the tin!!

Always good and friendly staff. However sometimes the younger staff seem to lack a sense of urgency and it can take 45 minutes to get served.

Always clean and staff friendly and good coffee

Quick service, lots of seating available

Very nice place with competent service and crew. Lots of places to seat. Parking is very easy. Just go to the end of car park.

Very nice coffee, although the workers can be slower than the one in Eastleigh Swan Centre, still, very tasty coffee

Very convenient store ! Although outside tables could be cleaned down

Staff were nice, food was tasty and everything was kept clean.

Great service, quick & efficient, clean & hygienic, 👍🏾

Staff very helpful and lots of snacks and drinks

Popped in grab a quick drink or.what I wanted to happend 15mins get served - no apology for wait 10mim get my order Till woman kept.disappering If had new staff then more training needs to be given

Good place to have a cup of tea and cake.

Coffee and snacks were fine. Queue quite slow. Busy. Popular.

It's okay for a coffee bar in a carpark

It was a lovely place went to see a van they sell vintage cars too it was lovely spending time there and the staff were very helpful and friendly and nothing was to much trouble

it said on google that they close at 6 but but then as soon as i got there they were closed

Unfortunately, I do not have a good experience with this cafe. Some women on the team are very arrogant and their behavior is a disaster. They confused my order several times and especially now the opening hours do not agree. they wrote on the website that the opening hours are at 7 am and this is not true. We went there unnecessarily three times 🤷‍♀️

Staff were friendly and polite, service was quick even with current restrictions. Most importantly the coffee tasted fantastic, just what I needed after a lengthy commute.

Seems to be a pattern of bad reviews, you think Costa would look into to this, staff were rude couldn't be bothered attitude I asked for a coconut latte used with a mild coffee at one shot as I was offered previously at the Whiteley store near Fareham in actual fact I was offered the milder coffee when I didn't even ask so when I asked for this at Eastleigh they looked at me as if I was stupid saying they only have one type of coffee, didn't even ask if I wanted the drink with the vitamin added as it is advertised so I went without only when I was charged did I realise they hadn't bothered adding it will not be returning to this store even though it is local, I'll go to cafe Nero instead.

Had an amazing coffe and service today!

When to get myself and my partner 2 cup coffee for £1.00 as was £0.50 thing going on and we was waiting outside for over 20mins and they did not tell as that they was closed as all and they closed the boor on us so not happy and they was so rude to us then we thought they for get it and go elastic were

Great Staff! App crashed and poor lady lost her voice repeating herself to every customer "Do you have the App?" 50p coffee had a BIG impact Today!

Got screeched at by a staff member called caroline for going in the wrong way, yet the workers go in the wrong way themselves? Also, why have the back door open and a billboard with small greyscale, kind of scrappy signs on it rather than just a clear coloured sign on the door? Who would really think to look down at a small scrappy stand rather than straight ahead at the door? Also rude was how this lady chose to speak to me but then the customers ahead of me halfway through dealing with me, leaving me standing there awkwardly. Any other time I would have left. Think a bit of common sense and courtesy wouldn't go amiss. 11/4/21 - Huge queue of customers so nothing new there. Had about three women serving and a guy with glasses, who walked in through the blocked off-entrance way(!) When it was my turn to order I was left standing there awkwardly for about 10-15 minutes without being acknowledged, whilst the queue just got bigger and bigger, with staff being more concerned over uber eats orders than the customers in front of them. Unsurprisingly, got given the wrong order. Also hate how there's no where to sit outside, leaving you sat on the wall by the main road if you came by foot.

Service was slow. Otherwise OK.

Weak and feeble coffee...you need a double espresso shot in every coffee. Service was ok not the staffs fault but I’m a coffee addict gave them a go but much prefer independants.

Lovely Costa to go too. Also pop in after a visit to home bargains. Tash and Alaina are so friendly. Will be back again soon for a coffee. Keep up the good work guys!!!

Come here alot for my take away coffee staff friendly All safety measure in place

Always use Costa for a drink and a snack. Love building up my free drink wallet. Lovely to get a delivery through the Pandemic.

Slow service like a replay in slow motion. Lazy stuff

A rubbish experience! I appreciate that we're under pressure in these times. But acknowledge your customers listen to your customers 🙄 And give the customers what they ask for!!