Creams Cafe in Eastleigh

By far the best cookie dough i have ever had, amazing service will definitely return

ordered strawberry but wasn't delivered for the waffle

Been trying to get through to them on the phone for 15 minutes as issue with an order. Phone just keeps on ringing or flips to fax machine. They chose not to answer the phone to deal with something so simple. Little bit of customer service can go a long way.

the size of the order was absolute rubbish for the price paid

4.5/5. The food was nice but there was not enough variety on the menu. The staff were very nice and friendly. However, there were too many kids screaming and running around making it hard to enjoy the food.

Food was stone cold when it arrived and the waffle felt undercooked

order was wrong sent back to shop ad daughter allergic to nuts

I ordered two items, one of which came with ice cream. Only the ice cream was delivered in a small bag which had a receipt for all the items I ordered attached. This would seem a difficult mistake to make as it was obvious the order was incomplete

Went here as a birthday treat for a sibling. Music was distorted and drowned out by the fans, and the windows notification sound. Constantly. The food is amazing of course, difficult to go wrong with icecream. Found a half full bottle of corona extra underneath the table when we sat down. When the icecream came we told the waiter about it and she just giggled and left it on the table with our icecream!? (Serving a child an abandoned beer bottle for his birthday with his icecream tends to be frowned upon in society! ). Wobbly tables, dust, plate we were served on was unwashed. Every other light is broken. Needs some serious maintenance. I recommend not eating in.

Horrendous, ordering a cookie crush waffle - been absolutely catsfished as per photo!! Not even a single crumb of cookie crumble on the waffle. Received the most pathetic amount of chocolate sauce to make up for the lack of cookie crumbleness, I’m so peed off. Even tried calling to have the order corrected but no one answered the phone, useless… boyfriend is bitterly disappointed even his mother found it disgusting

Excellent Service in Eastleigh and I am very much happy with the test which was looking . I am much happy Eastleigh Location have Caffe Like Creams one .

Poor excuse of ice cream served ! Extremely small ice cream portions for the price you pay! you would expect better from a place like this .

The deserts were heavenly and I am particularly in love with the Hot and Cold Volcano Sundae. Absolutely amazing staff. Highly recommended. A must try!

great lemon meringue pie, thanks

Waffles were dry and tasteless

We took a large couple of girls and adults to creams. We had emailed ahead and they saved a space for us at the back of the restaurant. Food was great and staff were lovely, very efficient and friendly service. We thoroughly enjoyed our visit.

Absolutely disgusting 7 of us went for ice cream and waffles didn't bother making mine gave wrong ice cream then when I complained I got poor attitude from the staf and money thrown on the table for a refund as though this was my fault would not recommend only to staff on and not even a sorry waste of time and money

Cookie dough poor quality and not value for money. Ice cream was missing from the order. Tried for 15 minutes to call Creams with no response and had to drive to the unit to address the issues. In fairness, ice cream was provided, cookie dough swapped for a waffle and a free milkshake was given. Very frustrating though about initial delivery and then unable to get a response by phone. 4 deserts ordered, 2 had missing items and 2 were poor quality. Waffles were good though.

Most of the menu was not available the Staff was very disrespectful , I was given the wrong food the atmosphere was not to my very low standards the toilets are extremely filthie an the light continously flickering tables was not cleaned properly things (rubbish cups ecs.) Was left on tables there was a severe language barrier an the lady serving me struggled to understand me

U have only delivered 2 waffles, I am missing an Oreo waffle where is it

Place is dark and dingy Waited for more than 20 minutes for food when it was dead. Was the only customer by the way. Women on till was very rude and very loud i could hear her from the back of the restaurant. The music was too loud and was just a overall not a good time. They hardly gave any sauce or toppings on the waffle and the Milkshake was like water. For the prices I expected more. Very disappointing won't go there again.

Delivery was really fast but food arrived cold and there was hardly any sauce on the ferrero waffle, and only two ferrero roches so was a bit disappointed for the price paid

I'm very unhappy about my order. my ice cream was al drippy! they had put bananas instead of strawberries and also there wasn't much Nutella on my waffle. Really disappointed!

Went in on Saturday night and saw a member of staff who was being quite mean to a young girl who worked there. I can get it if it was joking around but you could see the young girl was getting uncomfortable. Not a nice thing too see or witness. Even saw the member of staff not letting the young girl get by her at one point.

After being there for 40 minutes they brought out are order which they replaced half of our order with substitute replacements that we didn’t get told they never had. Was given a full refund tho but I won’t be going back

Food nice, tables need cleaning more often, quite dark could bring more customers in with a lighter colour scheme.

Excellent delivery and lovely driver. Food was spot on

the waffle was a bit under cooked.

Took kids here after cinema as a treat. Lovely waffles & crepes. Very filling - you need a good appetite & a sweet tooth. Was pretty empty so not much atmosphere but ordering / service was quick & staff polite.

Gorgeous and fluffy like a cloud. Thank you

Was due to arrive 4:55, arrive at 6:05

We've become regular visitors to Creams Cafe in Eastleigh, often dropping by for a delightful serving of ice cream to take away. The ice cream has consistently been a delight, and my personal favorite is the refreshing blood orange sorbet. Recently, we decided to treat ourselves and sat in for a more indulgent experience. My sister opted for a waffle, while I indulged in an ice cream sundae. The service was prompt, and the food exceeded our expectations, leaving us more than satisfied. The portion sizes were generous, ensuring we had a delightful dining experience. The staff, while not extraordinary, were pleasant and efficient, ensuring we had everything we needed. The cleanliness of the place was satisfactory, though there's a minor room for improvement in that aspect. Overall, it was a good visit, and we're likely to return for another delightful treat in the future. The enticing options and consistently enjoyable flavors make Creams Cafe a go-to spot for our sweet cravings.

Delivered wrong milkshake, gave me 2 kinder bueno when one was supposed to be Rolo.

We've become regular visitors to Creams Cafe in Eastleigh, often dropping by for a delightful serving of ice cream to take away. The ice cream has consistently been a delight, and my personal favorite is the refreshing blood orange sorbet. Recently, we decided to treat ourselves and sat in for a more indulgent experience. My sister opted for a waffle, while I indulged in an ice cream sundae. The service was prompt, and the food exceeded our expectations, leaving us more than satisfied. The portion sizes were generous, ensuring we had a delightful dining experience. The staff, while not extraordinary, were pleasant and efficient, ensuring we had everything we needed. The cleanliness of the place was satisfactory, though there's a minor room for improvement in that aspect. Overall, it was a good visit, and we're likely to return for another delightful treat in the future. The enticing options and consistently enjoyable flavors make Creams Cafe a go-to spot for our sweet cravings.

Disgusting service. No doughnuts no pancakes . Restaurant was Disgusting. Would never come again

Very friendly staff and clean inside. That's the serious part out the way. The one word I would use to describe this place is "Sweet". If you have an addiction to anything sweet this is your place. The presentation of the food here is brilliant and will definitely have you take your phone out and snap a photo, before indulging some of the most delicious and sweet desserts.

Creams fail to put half of the requested toppings on a create your own every time we've ordered one. Having given it a few chances now, its not something they're concerned about, but is costing us money and dissapointment every time. Avoid.

Poor food - very small portion for the money.

We ordered two waffles with ice cream, and the ice cream for both is missing. One was a white kinder and we received a chocolate one instead. We also ordered a hot n cold chocolate fudge volcano sundae but the cake was not hot.

Just what you need after a long hard day. Always get what I order, arrives when they say it will, can't fault the service or quality. It has become an easy favourite of ours

Our visit to Cream Cafe Eastleigh was a mixed bag. While we had a challenging time with one of the new staff members who struggled to process even basic orders, I must commend Frenco, who was truly amazing with his service. Additionally, the desserts served at the cafe were a real treat. The exceptional service from Frenco and the delightful dessert helped balance out the initial bumps. I look forward to seeing the new team members grow in their roles for an overall smoother experience in the future.

Really nice ice creams and friendly staff. Only four stars due to the very high price.

Went here for a family members birthday meal and was very disappointed One my meal came out first and we watched as staff got everything ready for two waiting delivery riders and didn't bring anything else to our table for about 20 minutes. When my mum asked what the delay was the fool serving us had the nerve to say it was because they were very busy Look at the photo to see how busy they weren't When addressing them about this the fool spoke to me again telling me again it was because they were busy before sneering at me and saying he wasn't in charge so I asked who was. The young lady in charge came over,was very apologetic and agreed to give us about 50% refund Would not recommend at all. I'd rather the family all ate together than get money back!

Ordered 2 waffles and a sundae. Recieved waffles but no ice creams that they should come with, sundae was missing from order. Waffles cold and soggy. No answer on phones.

Over an hour late and missing an item one of the items

Terrible service wrong ice cream given to us today when I asked for it to be changed I was told it would taste the same. Then a group of youths sat in the booth next to us spat bubblegum into my hair. When I asked staff to deal with them I was greeted with a laugh Would never return. Awful experience in front of my children.

This is the most dirtiest place to get ice cream!! The young boys and girls have know clue in keeping the place clean. The toilets are very dirty and they smell very bad. The owner should go under cover to check things out and see how the staff are working. They all need to be trained to clean and to serve. The food is been given out late and there is so much waiting time . They take so long in clearing up the tables after any customer has left.

We found plastic in our waffle, there was no apology but they did replace the waffle. The food wasn't tasty and overall quite expensive. The customer service today was poor which is unfortunate as previous visits were much nicer.

First ever visit last week. Very quiet as it was Monday afternoon in term time but no complaints there as service was great and quick. Ordered the hot and cold chocolate sundae, it was excellent, not too heavy or rich.

Opening hours are honestly a joke can’t expect to be taken seriously as a business with hours like this…

Empty and filthy - bathrooms disgusting, chairs dirty, menus dirty. Was greeted with basically being told they didn’t have half the menu, next to 0 staff, really shocking

We had poor service did complain but never heard back 50 minutes to get the wrong coffee, half hour for food 5 staff busy chatting

Received half my order, delivery driver very unhelpful and restaurant is rejecting calls.

The bag that has the food in was soaking there for so we’re the boxes that had the waffles in disgusting I want a refund

All wrong no whiped cream chocolate sauce not caramel

Incredibly disappointing. Our order arrived missing strawberries, Oreo pieces and missing ice creams for all waffles. Have been trying to call to let them know, still no answer. .

We've arrived at a relatively quiet restaurant with maybe half a dozen tables occupied at about 17.20 today (21st Jan 23). I ordered a latte and a strawberry milkshake at 17.22. At 17.45 I went up to enquire as to whether the order could be changed to a takeout as we were otherwise engaged after 18.00. In their defence, the staff were apologetic and advised they would accommodate this. I returned to the table and a further 12 minutes later at 17.57 they then finally bought out my wifes milkshake (without whipped cream). So this was then sent back and the correct order arrived back a minute later. The total cost for this farce? £8.90. For a 37 minute wait for a coffee and a milkshake. I'd understand if it had been busy, but as stated above, the restaurant was pretty much empty with maybe 5 of the 15 or so tables occupied. Would not recommend.

Great service from ordering online to doorstep

Unfortunately the food was late, cold and didn't come with the whipped cream i paid an extra £1 for.

Amazing desserts, vegan option too. Perfect

I went to have ice cream with the family on Wednesday night. Which was all nice and lovely a young woman called caitlin brought are order to the table. Very sweet and polite. But we noticed caitlin seemed to be the only one rushing around serving food , collecting plates , and then having to go out back I presume to do the washing up. While the other two members of staff stood about not doing not much at all unless having to serve a customer. And also they both seem to be on there phone alot . A male member of staff was quite rude to her a few times while I was there with my family I feel like this young girl was being taken advantage of to be given all the jobs they did not want to do so they could just stand about talking. When surly it should be a team effort. It made me feel very uncomfortable and i wanted to say something as I feel like your member of staff is being bullied. Management need to sort out there young staff.

Awful service through just eat , missing items and they didn’t care , didn’t answer the phone no refund issued and they just blame some else when i eventually get hold of them through what app . Avoid at all costs

Staff were lovely and very helpful. Deserts were lush

an amazing place with great quality food and lovely welcoming staff

I love the white chocolate and strawberry waffles and it is always 10/10 and the staff are always doing there best to ensure a welcoming stay!!

Was served by a lovely waitress, Anisha. Service was lovely and the desserts were also great too!

Really nice ice cream, friendly staff, great location.

Great place to get desserts and friendly staff

Very good quality, great service and desert quality

I’m trying to contact the restaurant as we are missing a waffle from the delivery! Please get back to me. I’ve left a message.

It was very nice and very welcoming to go to and we will be there in the future for sure absolutely great service.

Delicious food/ shakes and brilliant customer.service. very friendly staff.

Great food, lovely staff and always clean

Absolutely love Creams! So much variety and all so tasty. Great place to take the kids!

Staff at Eastleigh branch we’re extremely helpful . Thank you for the visit

Ice-cream is good, the staff are good but the decor is tired. Could do with a revamp, brightening up a bit.

Fabulous desserts but the restaurant is gloomy & dark. It needs to be bright & cheerful to compliment the delicious ices. Please do a makeover!!

one of the milkshakes leaked in the bag even with the foil there was a tiny split in it

Very good dessert place lovely food recommend !

Nice ice cream, good service, enjoyed our visit. Great treat for our kids after bowling. Waffles and sundaes are great.

If you like ice cream, this place will do the job nicely!

Very good lovely dessert place 🤟

I had a cookie dough from Deliveroo and it was delicious however all added chocolate (kinder bueno) melted before arriving.

A great relaxing environment to meet with friends. During our visit, we were attended to promptly and the food was delicious.

The staff were very friendly and happy to help with anything we needed

Friendly staff, clean and great for the family treat 👍

Extremely pleasant and quick service and very delicious sundae. Thank you!

Very good milkshakes and ice cream

Half of the order was missing. Phoned the restaurant 10 times and no one picked up. So I had to drive in (even though I payed for delivery) just to get the items they missed. Staff were messing around when I got there and had clearly turned the phone off. Very disappointing, shame as the food was lovely.

Clean, quick and convenient location for after a movie or some big meal. Could be updated feels a bit run down. But does the job

Kind staff very cooperative and understanding tables were clean and place was well decorated. Definitely a good value for money ice cream was delicious and they had a wide selection

Quick reliable service and amazing food.

Cremes give small food for free

Really like the hot cake sundae.

Their waffles are the best and are not dry, 10/10 recommended

Staffs are friendly and helpful! Ice cream soft and tasty 🍦

We visited as a Family, Prices were what I expected but we got Great Value for Money on the Ice-cream (Us and Children) and the Double Expresso washed it down well!

Had 4 phone calls for the food to be delivered as the guy didn’t understand what I was saying. And it was cold.

One of the best ice creams I've ever eaten

Really nice staff and very quick service