Creams Cafe in Eastleigh

Been trying to get through to them on the phone for 15 minutes as issue with an order. Phone just keeps on ringing or flips to fax machine. They chose not to answer the phone to deal with something so simple. Little bit of customer service can go a long way.

4.5/5. The food was nice but there was not enough variety on the menu. The staff were very nice and friendly. However, there were too many kids screaming and running around making it hard to enjoy the food.

Went here as a birthday treat for a sibling. Music was distorted and drowned out by the fans, and the windows notification sound. Constantly. The food is amazing of course, difficult to go wrong with icecream. Found a half full bottle of corona extra underneath the table when we sat down. When the icecream came we told the waiter about it and she just giggled and left it on the table with our icecream!? (Serving a child an abandoned beer bottle for his birthday with his icecream tends to be frowned upon in society! ). Wobbly tables, dust, plate we were served on was unwashed. Every other light is broken. Needs some serious maintenance. I recommend not eating in.

Excellent Service in Eastleigh and I am very much happy with the test which was looking . I am much happy Eastleigh Location have Caffe Like Creams one .

Poor excuse of ice cream served ! Extremely small ice cream portions for the price you pay! you would expect better from a place like this .

The deserts were heavenly and I am particularly in love with the Hot and Cold Volcano Sundae. Absolutely amazing staff. Highly recommended. A must try!

We took a large couple of girls and adults to creams. We had emailed ahead and they saved a space for us at the back of the restaurant. Food was great and staff were lovely, very efficient and friendly service. We thoroughly enjoyed our visit.

Absolutely disgusting 7 of us went for ice cream and waffles didn't bother making mine gave wrong ice cream then when I complained I got poor attitude from the staf and money thrown on the table for a refund as though this was my fault would not recommend only to staff on and not even a sorry waste of time and money

Most of the menu was not available the Staff was very disrespectful , I was given the wrong food the atmosphere was not to my very low standards the toilets are extremely filthie an the light continously flickering tables was not cleaned properly things (rubbish cups ecs.) Was left on tables there was a severe language barrier an the lady serving me struggled to understand me

Place is dark and dingy Waited for more than 20 minutes for food when it was dead. Was the only customer by the way. Women on till was very rude and very loud i could hear her from the back of the restaurant. The music was too loud and was just a overall not a good time. They hardly gave any sauce or toppings on the waffle and the Milkshake was like water. For the prices I expected more. Very disappointing won't go there again.

Went in on Saturday night and saw a member of staff who was being quite mean to a young girl who worked there. I can get it if it was joking around but you could see the young girl was getting uncomfortable. Not a nice thing too see or witness. Even saw the member of staff not letting the young girl get by her at one point.

After being there for 40 minutes they brought out are order which they replaced half of our order with substitute replacements that we didn’t get told they never had. Was given a full refund tho but I won’t be going back

Food nice, tables need cleaning more often, quite dark could bring more customers in with a lighter colour scheme.

Took kids here after cinema as a treat. Lovely waffles & crepes. Very filling - you need a good appetite & a sweet tooth. Was pretty empty so not much atmosphere but ordering / service was quick & staff polite.

We've become regular visitors to Creams Cafe in Eastleigh, often dropping by for a delightful serving of ice cream to take away. The ice cream has consistently been a delight, and my personal favorite is the refreshing blood orange sorbet. Recently, we decided to treat ourselves and sat in for a more indulgent experience. My sister opted for a waffle, while I indulged in an ice cream sundae. The service was prompt, and the food exceeded our expectations, leaving us more than satisfied. The portion sizes were generous, ensuring we had a delightful dining experience. The staff, while not extraordinary, were pleasant and efficient, ensuring we had everything we needed. The cleanliness of the place was satisfactory, though there's a minor room for improvement in that aspect. Overall, it was a good visit, and we're likely to return for another delightful treat in the future. The enticing options and consistently enjoyable flavors make Creams Cafe a go-to spot for our sweet cravings.

We've become regular visitors to Creams Cafe in Eastleigh, often dropping by for a delightful serving of ice cream to take away. The ice cream has consistently been a delight, and my personal favorite is the refreshing blood orange sorbet. Recently, we decided to treat ourselves and sat in for a more indulgent experience. My sister opted for a waffle, while I indulged in an ice cream sundae. The service was prompt, and the food exceeded our expectations, leaving us more than satisfied. The portion sizes were generous, ensuring we had a delightful dining experience. The staff, while not extraordinary, were pleasant and efficient, ensuring we had everything we needed. The cleanliness of the place was satisfactory, though there's a minor room for improvement in that aspect. Overall, it was a good visit, and we're likely to return for another delightful treat in the future. The enticing options and consistently enjoyable flavors make Creams Cafe a go-to spot for our sweet cravings.

Disgusting service. No doughnuts no pancakes . Restaurant was Disgusting. Would never come again

Very friendly staff and clean inside. That's the serious part out the way. The one word I would use to describe this place is "Sweet". If you have an addiction to anything sweet this is your place. The presentation of the food here is brilliant and will definitely have you take your phone out and snap a photo, before indulging some of the most delicious and sweet desserts.

Our visit to Cream Cafe Eastleigh was a mixed bag. While we had a challenging time with one of the new staff members who struggled to process even basic orders, I must commend Frenco, who was truly amazing with his service. Additionally, the desserts served at the cafe were a real treat. The exceptional service from Frenco and the delightful dessert helped balance out the initial bumps. I look forward to seeing the new team members grow in their roles for an overall smoother experience in the future.

Really nice ice creams and friendly staff. Only four stars due to the very high price.

Went here for a family members birthday meal and was very disappointed One my meal came out first and we watched as staff got everything ready for two waiting delivery riders and didn't bring anything else to our table for about 20 minutes. When my mum asked what the delay was the fool serving us had the nerve to say it was because they were very busy Look at the photo to see how busy they weren't When addressing them about this the fool spoke to me again telling me again it was because they were busy before sneering at me and saying he wasn't in charge so I asked who was. The young lady in charge came over,was very apologetic and agreed to give us about 50% refund Would not recommend at all. I'd rather the family all ate together than get money back!

Terrible service wrong ice cream given to us today when I asked for it to be changed I was told it would taste the same. Then a group of youths sat in the booth next to us spat bubblegum into my hair. When I asked staff to deal with them I was greeted with a laugh Would never return. Awful experience in front of my children.

This is the most dirtiest place to get ice cream!! The young boys and girls have know clue in keeping the place clean. The toilets are very dirty and they smell very bad. The owner should go under cover to check things out and see how the staff are working. They all need to be trained to clean and to serve. The food is been given out late and there is so much waiting time . They take so long in clearing up the tables after any customer has left.

We found plastic in our waffle, there was no apology but they did replace the waffle. The food wasn't tasty and overall quite expensive. The customer service today was poor which is unfortunate as previous visits were much nicer.

First ever visit last week. Very quiet as it was Monday afternoon in term time but no complaints there as service was great and quick. Ordered the hot and cold chocolate sundae, it was excellent, not too heavy or rich.

Opening hours are honestly a joke can’t expect to be taken seriously as a business with hours like this…

Empty and filthy - bathrooms disgusting, chairs dirty, menus dirty. Was greeted with basically being told they didn’t have half the menu, next to 0 staff, really shocking

We had poor service did complain but never heard back 50 minutes to get the wrong coffee, half hour for food 5 staff busy chatting

Incredibly disappointing. Our order arrived missing strawberries, Oreo pieces and missing ice creams for all waffles. Have been trying to call to let them know, still no answer. .

We've arrived at a relatively quiet restaurant with maybe half a dozen tables occupied at about 17.20 today (21st Jan 23). I ordered a latte and a strawberry milkshake at 17.22. At 17.45 I went up to enquire as to whether the order could be changed to a takeout as we were otherwise engaged after 18.00. In their defence, the staff were apologetic and advised they would accommodate this. I returned to the table and a further 12 minutes later at 17.57 they then finally bought out my wifes milkshake (without whipped cream). So this was then sent back and the correct order arrived back a minute later. The total cost for this farce? £8.90. For a 37 minute wait for a coffee and a milkshake. I'd understand if it had been busy, but as stated above, the restaurant was pretty much empty with maybe 5 of the 15 or so tables occupied. Would not recommend.

Amazing desserts, vegan option too. Perfect

Awful service through just eat , missing items and they didn’t care , didn’t answer the phone no refund issued and they just blame some else when i eventually get hold of them through what app . Avoid at all costs

I went to have ice cream with the family on Wednesday night. Which was all nice and lovely a young woman called caitlin brought are order to the table. Very sweet and polite. But we noticed caitlin seemed to be the only one rushing around serving food , collecting plates , and then having to go out back I presume to do the washing up. While the other two members of staff stood about not doing not much at all unless having to serve a customer. And also they both seem to be on there phone alot . A male member of staff was quite rude to her a few times while I was there with my family I feel like this young girl was being taken advantage of to be given all the jobs they did not want to do so they could just stand about talking. When surly it should be a team effort. It made me feel very uncomfortable and i wanted to say something as I feel like your member of staff is being bullied. Management need to sort out there young staff.

Staff were lovely and very helpful. Deserts were lush

Was served by a lovely waitress, Anisha. Service was lovely and the desserts were also great too!

I love the white chocolate and strawberry waffles and it is always 10/10 and the staff are always doing there best to ensure a welcoming stay!!

an amazing place with great quality food and lovely welcoming staff

Really nice ice cream, friendly staff, great location.

Great place to get desserts and friendly staff

Very good quality, great service and desert quality

It was very nice and very welcoming to go to and we will be there in the future for sure absolutely great service.

Delicious food/ shakes and brilliant customer.service. very friendly staff.

Great food, lovely staff and always clean

Absolutely love Creams! So much variety and all so tasty. Great place to take the kids!

Staff at Eastleigh branch we’re extremely helpful . Thank you for the visit

Ice-cream is good, the staff are good but the decor is tired. Could do with a revamp, brightening up a bit.

Fabulous desserts but the restaurant is gloomy & dark. It needs to be bright & cheerful to compliment the delicious ices. Please do a makeover!!

Very good dessert place lovely food recommend !

If you like ice cream, this place will do the job nicely!

Very good lovely dessert place 🤟

Nice ice cream, good service, enjoyed our visit. Great treat for our kids after bowling. Waffles and sundaes are great.

I had a cookie dough from Deliveroo and it was delicious however all added chocolate (kinder bueno) melted before arriving.

The staff were very friendly and happy to help with anything we needed

A great relaxing environment to meet with friends. During our visit, we were attended to promptly and the food was delicious.

Friendly staff, clean and great for the family treat 👍

Extremely pleasant and quick service and very delicious sundae. Thank you!

Very good milkshakes and ice cream

Kind staff very cooperative and understanding tables were clean and place was well decorated. Definitely a good value for money ice cream was delicious and they had a wide selection

Clean, quick and convenient location for after a movie or some big meal. Could be updated feels a bit run down. But does the job

Quick reliable service and amazing food.

Staffs are friendly and helpful! Ice cream soft and tasty 🍦

Really like the hot cake sundae.

We visited as a Family, Prices were what I expected but we got Great Value for Money on the Ice-cream (Us and Children) and the Double Expresso washed it down well!

Cremes give small food for free

Their waffles are the best and are not dry, 10/10 recommended

One of the best ice creams I've ever eaten

Really nice staff and very quick service

This store has delicious food and great service. I really enjoy there selection of flavours and recommend eating there.

Staff polite enough, but manager continually harassing two boys getting ice-cream about their bikes being outside They were customers at the end of the day!!!

Table was dirty. Sundae glass was dirty. Staff served their friends who arrived and ordered after we did. Bad experience and will not visit again. Oh, and order was wrong first time then missing a topping second time.

Really nice place with good desserts but the music was way to loud which was so annoying the to make it way less loud.

No one delivered to me yet took £21.00 not impressed called and it says closed absolute joke called a few times it cuts me off. Then check outside nothing one disappointed 14 year old

The absolute worst. We waited 40 minutes for a waffle when we were the only ones in the restaurant

Really disappointed with the service we received at creams Eastleigh, we visited for my son's birthday who ended up the last person to receive his order. When his order finally arrived he didn't want to eat it as his friends had already finished. Our poor waiter must have been new and was being sent over with our orders unsure what each item was, cutlery wasn't being sent out with each order so had to ask at the counter and even that was a very slow service.

Glasses were dirty so was the plates and bowls

I often visit here with my children, ages ranging from 18 to 9. I find staff friendly, polite and efficient. The food is delicious and well presented and never rushed to eat up and get out. I would recommend this venue. 👌

Absolutely disgusting service. Ordered on deliveroo for it to say it will come the next day! Drove all the way to the shop with my fuel which is hard to come by nowadays for them to do nothing about this and not offer my money back! Terrible Service and we are regular customers which they have now lost !

Very bad place over priced they will try and flog you’re details avoid at all costs. Boiling hot inside rude workers

Nice waffle. Yum yum yum. Very friendly. Annabelle complimented my yucky hair.

I walked in to be greeted by a wonderfully welcoming atmosphere and was seated right away by the lovely staff. Ordering from the website was a flawless experience and my food was with me in under 10 minutes! My food was very good and worth the price. Overall I had a great experience and I would definitely recommend visiting

The best strawberry milkshake!!

Worst customer service, Wasted half an hour to order, when we could order on the counter. Never back again

Amazing Service absolutely love this place come with the kids it’s a great afternoon to enjoy the crêpes and the ice cream definitely be coming again and again Extremely friendly staff

Save your money and go to sprinkles!! The service in here is terrible,you stand waiting whilst the worker just walk past you.They then tell you to download the app and order and pay online.If you don't have an up to date phone or not enough memory or no data and have to use their slow Wi-Fi then you are buggerd. Or if your elderly and don't use technology and only carry cash then go somewhere else.I wached a lady with crutches stand for 10minutes then sit at a table to then be told she shouldn't of sat down because they direct you to a table,even thow there was loads of free seats.I waited almost 45 minutes for my order and then had to wait a further 10 minutes for my children's orders. They brought the drinks and icecream last.They don't seem to want to help anyone,don't smile look annoyed when you ask them anything and the toilets smell awful.I think they are more expensive than sprinkles too.

Very average, not really worth the money

Ice creams were good, but the place is dark and dingy like a 1970s disco with air conditioning that the staff could not/would not adjust. It was 30C outside and if felt like -5C inside. I might buy takeaway from here in the future, but I'm never going to eat in again.

It was a nice cafe, air conditioning and sleek booths. The two things that ruined it was how long it took to come (50 minutes) and to add on there was a hair in my food. Other than that I got a full refund and it was very tasty.

It's very hard to find coconut ice cream around this area but they have it and lots of different flavours

Lovely food, good service. Toilets could be cleaner.

Lovely place, especially on a very hot day. Wide choice of desserts, and they are very generous on the portions sizes.

Overpriced have tasted better quality . Ordering system slow., as to interested in prepping deliveroo

We were told it would be a 20 minute wait for food which we thought was fine, we ordered our food and waited 1 hour and 15 minutes before we received it whilst there only being 2/3 other couples in there before we even received our food we were asked to pay the bill. When we received the food the waffle and cookie dough were both cold and the ice cream had already melted! Can safely say we will not be going back

Food was amazing, great selection of vegan options when dining in. Friendly staff and great overall service

I’ve been to this place several times now and I thought it is time to write a review. I generally eat the waffles or just ice cream scoops. The waffles are made with care, and the toppings are put on nicely. The takeaway box is good and the ice cream doesn’t melt as quick when I takeaway the dessert for a 20 min drive. Tastes good. Customer service: usually standing there like I am in the way, no one ever has said “I’ll serve you in a minute or so” even acknowledge you. Everyone seems to work hard but I found someone who served me Shahzaib, doesn’t have any manners, very rude and laid back. Everyone else thank you for being hospitable. Also sort the phone line out or take your number of the website and google. You never pickup which is annoying!

Very similar to sprinkles i would even say they use the same food.

Families new GO-TO ice cream place... no more Sprinkles for us... Creams is the ultimate.

I visited creams today as a little treat the service was warm and friendly and the food was great brilliant for a sugar rush and there is so much to choose from great for families with young ones

I have been a few times now. Service is usually slow which is crazy considering how little they do to the foods. Menus and websites say crepes and waffles are freshly made which they absolutely aren't and all the vegan options I've tried are truly awful. They haven't figured out good vegan recipes and all options I've tried have been really awful. Do not recommend.

Waffles are amazing - freshly made to order. Prices aren't too bad - £7 for waffle with toppings and ice-cream.

Was wondering how this was gonna work especially as icecream melts pretty quick. Out icecreams arrived large plastic cup and looked fine however the price paid for these are over the top. Still paying shop prices although it's not served in glass dishes and basically we arent paying for staff to waiter on us..eat in is always dearer than eating out however no decrease in price and to be fair you may as well pay £10 and get 2 tubs of Hagan das rather than £22 for 2 sundaes...especially when I get 2small cookie icecream scoops and 1 very large vanilla (cheaper icecream) on top Sadly never order again.