Starbucks in St Edmundsbury

Wonderful coffee, great paninis

Starbucks, it's reliable, decent coffee

coffee did not taste like starbucks coffee. I couldn't bring myself to finish it.

no straw, didnt select cream, requesting refund please

coffee was left at door. It looked like it was just thrown or something as it was tipped over and completely poured out of bag, leaving nothing but a mess.

Tasty drinks Friendly staff But needs a clean 🧼 Another visit Tasty pumpkin latte and fruit bread Less seating after lockdown Friendly staff Another visit Freshly cooked fruit toast jam & butter 😋 Caramel macchiato Cafe recently refurbished which is slot better Another visit Tasty fruit toast jam & butter Caramel macchiato Clean tidy Staff helpful & friendly Lovely drinks

nice enough shop staff didnt look very happy though.

Ordered an iced coffee only to find, after drinking the coffee, that over half of my cup was ice, very expensive Ice. Won't be returning, off to Costa next time

I ordered 3 pumps of vanilla you can’t even taste the vanilla and this has never been an issue. As this is my regular order.

Just popped in for coffee break, excellent friendly staff, coffee good and permises clean

always get a lovely order when I'm tired and needing a boost usually after a late shift! thank you.

My order was NEVER DELIVERED!!!

Really nice refurb which had brightened the place up. Friendly staff, good drinks.

Staff were friendly and service was very good .

Been there twice. A well organized Starbucks with friendly staff. A perfect way to get a reward after a run 👌

Took two hours to receive, sandwich was cold and ice in the coffee almost completely melted :( not sure if it was the shop or the drivers doing..

Went in. No queue, no one waiting for coffee. Place was grubby. There were FIVE members of staff all hanging around the same area talking about a film. They didn't acknowledge my presence or take my order. I waited patiently but they just carried on chatting and chatting and chatting. In the end I walked out and took my business to another cafe and I suggest you do the same. It can only be down to BAD management and people not caring about their job.

Meg & Dorothy were super helpful today. We came in for my son's birthday, as he requested a special drink. These ladies did not disappoint and made his day, making him a sweet hot drink with cream and sprinkles! The staff were polite and friendly and didn't rush me along even though they were busy. Thank you, ladies 5 ⭐️⭐️⭐️⭐️⭐️

Really speedy service, friendly staff.

The staff at this Starbucks do their best to accommodate their clients in a cheerful and friendly manner.

Wait times were awful even though there was barely anyone staff rude and when I asked to speak to the manager they told me to get f******

Coffee was 3/4 full. No scrambled egg in my breakfast roll.

What a dump! Dark, dirty and dingy, Staff just look fed up! It's expensive! and now they refuse to take cash. Thought Starbucks weren't going cashless, my mistake. As there is no signs stating this it makes for an awkward moment, adding to an already unpleasant visit. Keep up the great work guys 👍

Everything is amazing, service is fast, there's lots of space to sit and drink/eat. Very nice staff and very helpful

No cash , dirty and Surley staff Cash is legal tender customers should have the choice The place was also dark dismal and dirty Staff surley Anywhere that doesn’t take cash does not deserve custom

Plenty of space to enjoy my White chocolate mocha and four cheese toastie!! Great barista,coffee presented excellently and toastie was delicious!! Very nice,friendly staff and quick service!! Coffee was hot also,some other places have been to it was only warm!! Thank you!!

It’s very dirty. The dirties Starbucks I’ve ever been in and I’ve been in many worldwide. They also won’t answer the phone. We’ve lost a phone and it’s possible there. We are in another town and they won’t answer the phone to see if it’s there.

Out of an item but provided replacements. Really appreciate that!

It's great to chill out, great drinks and nice staff!

Lovely coffee and food with excellent customer service. Love Starbucks ❤

Had a lovely hot chocolate with cream. Great customer service. Clean and tidy.

I love a Starbucks drinks but this shop is so dirty they need to sort it out I do have pics of it the seats are all stained the tables where not cleaned

Friendly staff, awesome location if your clock watching.

Went into Starbucks today and although staff are friendly and service is ok. The rest of the place is very untidy and dirty, tables not wiped, rubbish left on floor and tables. There are many other coffee shops in Bury and I will certainly be thinking twice before going in again! It is such a shame as I feel like all the big names just believe the name is enough!!! Well I’m afraid you also need to keep standards up…

Had to wait for staff to serve , even though a staff member was at coffee machine and just ignored us. Then couldn't pay with cash as server would only take card, always thought cash was still legal in UK, my mistake

Nothing looks like it's been cleaned for months, floor tables and the chairs are all stained, didn't stay long and won't be going back , not very inviting, very disappointing as starbucks normally lovely

Dirtiest unclean cafe I've ever been in. Seats badly stained and tables left with dishes still on tables. None of the staff bothered to clear or wipe down tables and make it more presentable. Won't be in a hurry to return. Cafe not that busy but all the tables to the front were left in a mess.

Do not take cash so I will not be coming here again will from now on go to smaller independents or coffee shops that do take cash

Great service from restaurant and driver. Thank you!

Great service carried out this morning..lovely coffee..

Convenient central location. Friendly, helpful staff

Dark and dingy, whilst clearing other tables the staff dumped the collecting tray on my table in front of me then wandered around collecting dirty cups and dumping them. When finished he apologised but bit late by then!!!

Always seem to be busy but the service is really poor, 3 people working on the coffee machines and a massive queue waiting for the coffee, the workers seem to be talking too much and not working harder. 10-15 mins later I have my coffee!

We ordered the Christmas drink which is very nice. The only downside is staff should monitor the table and chairs to look tidy and clean. I'm Observing people thinking where we gonna seat. Cups left in the table and needs wipe for next costumer....

Slow motion coffee is how you would describe it. If your expecting a quick service then go elsewhere. Staff not interested are too busy talking or adjusting hair and checking phones while making coffee. Definitely the slowest service ever. AVOID.

Piping hot coffee and turkey panini is moist and delicious Thank you!

Super place- try the Caramel Waffle Latte. 😎

My coffee never even turned up.

Refused to take payment with cash. What a joke! A shop which doesn't take money with no option for those who want to spend without card

Very busy shop had bit of a wait but was worth the wait, nice friendly staff

It's always a pleasure going there! Staff are friendly and welcoming, and my hot chocolate is delicious as always ☺️

OK service, the place is super dirty. Not only are the tables sticky with historical memories of drinks. But also the floor and pretty much every other surface I have looked at today. Ordered two coffees, one black americano, one black decaf. Got two coffees with milk. After waiting mote than 15 minutes for those, due to a broken machine, I did not want to wait any longer and I stoically accepted the inadequacy of my experience. Probably the worst Starbucks I have visited. And I have been to Newmarket's.

Dark, dingy, uninspiring and not somewhere i can imagine anyone would want to sit, meet friends or share a coffee with a love one. This Starbucks could do with a total refurbishment. You never know it might help to motivate the staff and help them to feel proud if their work environment. Which i very much doubt they feel at present. I love the coffee brand, but would rather sit in my car at the drive through, than in the town center coffee shop whilst it remains in the state it is 🙁

Staff are great, but the café is very dark & dim for my liking. Seats & sofas need s thorough clean as quite stained. Products are excellent, place is clean.

Slow service, few customers at the time.

What is it with these places that no one cleans up?! Dirty tables everywhere one staff member playing on his phone, two others listening to some voicemail or video on a phone .... By no means just Starbucks, Costa and Muffin break in Bury all the same. Went in an independent place was immaculate...your choice but support the independent locals instead

Grabbed a couple of coffees to go, considering it was busy, staff were quick as they could be and with smiles 😊

Картой только принимают, а так норм

Extremely slow service, slowest service I’ve ever seen at a Starbucks. Took 25 mins just waiting in line to get our coffee, the line had 9 people in it just waiting to get their drinks. Also no indication that the long lines are for those who are already ordered, spent 10 minutes waiting in line only to realise that that was a line for those who already ordered.. shocking. Would be nice for the cashier to call out “next customer” .. thought this was part of basic customer service. Shockingly slow service, ridiculous wait times, do not recommend if you’re in a rush.

Ordered a single iced latte and they added 3 shots... No cream... No pumpkin spice syrup. Can't get a simple order right!

Can never get a order right your write messages they don’t even read them you purchase food and they don’t even send you the food out fair enough your out of stock of this item it’s called picking up a phone and ringing the customer but even when you ring the store no one pick ups cause The whole store is run by kids with no experience I’m sorry the area manager should be ashamed to called it there store

When the order arrived the bag they came in was wet as the drinks had been spilt

Good attentative staff, good drinks and a nice chilled out atmosphere.

It was okay service but the seating area was pretty dirty. I understand they were busy and I don't go here often so I don't know how often it's like this but the stains all over the couch look old.

Nice place to go but you have to wait for your order staff friendly but in my opinion need to serve abit quicker

My hot chocolate was weak and cold and the shop wasnt very clean, the tables were dirty and the mug i was served my drink in had lipstick on it, I never like to complain so I wasted nearly a tenner on drinks we never had more than a sip of, wouldn't go back again. Sorry. Xxxxxxx UPDATE .... New staff are so so lovely, helpful, smiling and welcoming, our drinks were made beautifully and the cafe looks so much cleaner than my previous visit some months ago so well done girls your doing a brilliant job I really enjoyed this visit and plan to come back again very soon. xxxxxxxxx

Ok, just now…I asked the young assistant behind the counter…”Can you please clear the table of clutter as I’d like to sit at that table”……She did and a wonderful job too, not cup, saucer or used plate anywhere on the table at all. Very impressive. However….Did she not see the crumbs, coffee stains and smudged chocolate on the table after she cleared the clutter… It seemed she was not coming back to finish the job. I thought, standards can’t have dropped that far at my favourite coffee chain. End result, cleaned it myself using napkins and tap water… Pretty shoddy service today…

Coffee is just amazing here, really love the taste, but the cafe is let down by terrible decor and as a result has a poor atmosphere. There are just a few scattered tables n chairs with a couple of larger tables, but feels more like a school canteen than a relaxing coffee lounge. Needs some nice sofas and comfy chairs and a bit of colour.

Paid for a venti, and it was only 1/2 filled. So essentially got a small. I just paid 9 pounds for a small coffee…

arrived within 15 minutes from ordering and everything was hot

Coffee amazing! Guy done two deliveries in one. Restaurant accepted order quickly!

service very slow, place absolutelly discusting, sticky tables/ floors, overflowing bins and toilets is just a diferent level of dirtiness so filfy including sink, mirror, walls ect... Deffinatelly never going back there in my life.

Nice place to sit and relax with a friend. Tasty summer drinks.

Grim, dark and dirty Starbucks (but aren’t they all now)

Driver turned up late. 2 drinks were dropped infront of me and said not my problem and drove away. Abysmal service will not be using them again.

Poor food quality and overpriced. An old croissant for £2.20! ( you can get them freshly baked next door for £1) and they don't accept cash anymore... shocking!

Coffee flavour missing from my coffee.

Tried a vegan breakfast burger. It was very good. Coffee good as well. Nice to be with my daughter.

Very poor service. Took 3/4 of an hour to buy 1 large latte. Won't be going back in a hurry.

Ordered a tall latte to go - supposed to be two shots of coffee as standard - I ended up with light brown coloured hot milk. Couldn’t taste coffee at all. What a waste of £3.20. Not the first time this has happened either. Need to get their machines serviced.

This is a nice long store. It can often take a while to find a seat and be served, but this is normal with the amount of people using it. If your like Starbucks or are indifferent, this is a safe bet!

Great service at this Starbucks. They are dog friendly too! 🐾 Servers are always lovely.

Didn't like having coffee in paper cups. Not impressed

They dont take cash which is inconvenient. When I lost my card and need warm vegan food. The sandwich I was going to biy was extremely Iver priced anyway. Over £5 for one small sandwich.

Filthy tables ,place looked if it could do with a hot pressure wash throughout, sat down at fifty tables crap all over the floor, previous people left ,mess still there when we left 30 minutes later as a visitor to bury st edmunds we were disappointed come on Starbucks pull ya finger out buck ya ideas up

Usual multi chain coffee offering cups were half coffee half froth, service was good though.

Brilliant service from both Just Eat and Starbucks! Sadly they had run out of a food product but they left a very sweet apology message in my delivery and gave me a muffin instead! I couldn't answer my phone as I was working but the extra effort was really appreciated!

Typical Starbucks experience here… the drinks are great and I can specifically recommend the caramel shortbread as a snack! I’d just say that it’s quite busy and the seating area is quite dirty and sticky because of the high traffic, so if you can do a takeaway instead, go for it. In fact, it’s perfect to grab a gingerbread hot chocolate to go and walk around the market (especially at Christmas!)

This place is pleasant enough but wow they are so slow with orders - 25 mins from ordering to getting the drinks!

Poor service very slow , got wrong order was told they were mine so made mistake of not checking name only to discover they were ordered by someone else, also drinks took an age to sever up a tea and latte how long does it take to put boiling water in a cup with a tea bag ! Dirty looking place , Greggs is much better , oh and got hot Chocolate instead of latte !

Asked for a refund as there is literally half a cup... I expect it to reduce slightly during transport, but half a cup seems extreme :D Not really sure what happened there ha :D

Brilliant place to relax and have a coffee. Friendly environment and staff.

Asked for a drink, a venti latte with an extra shot and gave my name, waited for my drink...no problem....my drink was put on the counter she called out the wrong drink and the wrong name so I didn't pick it up....after sitting there a while and calling out the drink again this time by the correct drink name but no person name I asked is this the drink for me and gave my name, she snapped back if it's a 4 shot venti latte then yes! I told her that she'd called it a skinny latte and said another person's name and I was accused of mishearing her twice, no apology or hint of customer service, just the staff chatting amongst themselves as to what a pain I was for being there! Last vist here then! Support local instead

Staff are rude, every table covered in used cups and plates. Staff too interested in socializing rather than actually doing there job

Waited a while for my latte... order first then wait to be served , people who ordered after me was served before I was... very clean toilets.

Great festive drinks. Love that they came in the festive cups.

Nice coffee but very expensive and slow service

Clearly understaffed with really slow service. Waiting nearly 20 minutes to get a drink before 8:30 in the morning where there were 2 people in front in the queue also waiting around the same amount of time.

Never a place to grab and go anymore. Takes so long since they started doing deliveries you think cool I'm third in line but then they are doing delivery orders. And The Bury stores are quite dirty and outdated. Come on Starbucks stand and look as a customer sees.

So dirty inside. I'm wondering 🤔 how the people set on this dirty-marked sofas and 💺? I don't think Starbucks can't afford to change their soft furnitures ...