Greggs in St Edmundsbury

Like any other Greggs to be honest ❤️

Great food staff and lovely prices

How is it possible to be served a stone cold pastie.cant go there again.

Went into greggs to get something to eat and charge my phone I ask the man if he can clean the table and floor because it was so so dirty he got very moody at me said to me DO YOU WANT ANYTHING ELSE this is very rude and I felt like his customer service was terrible. This is unacceptable. Very rude man don’t recommend greggs Haverhill

Very friendly staff, go here most days before work. Staff see me and get my regular order ready even while I'm in queue

Ordered just eat - didn’t turn up second time in a row, the first time they said they didn’t even have it. The second they said they had the order but nobody had picked it up from them in over an hour. Tried to cancel via Uber eats and Greggs, I spoke to a very ‘interesting’ man named Kurt who informed me regardless of my disability I would have to walk down to get my order as it is not in their job description to deliver me my food that I have ordered. Had no real clue what was going on even though it forming me he’s the manager and “ he knows the best at Uber eats” customer service is non existent, I understand it might be Uber eats fault, but to finish any responsibility and have no clue how to help in a situation like this just says they need more training, or maybe just get more competent staff.

Ladies are always friendly x shop looks clean x food is always good

Don’t do sausage baps after. 11. 🥴

Food is good staff are friendly, Place is clean

Love Greggs. Hot chocolate delicious. Sausage rolls to die for. Staff friendly and helpful. Love it.

Good food just wish they would spend as much time on reducing the customer queue as they do in dealing with online orders.

Love the refurbishment and the foods good, staff friendly ans welcoming but they need someone on the floor to keep the tables and floor clear and clean defo a 1 star on the cleanliness. 4 star for everything else Hopefully on the next visit it'll be resolved x

Cold food that should be hot and told can't warm up. Sutton.

Irresistible oven treats 😋. I love it baked by Greggs.

Good place for coffee and snacks.

Quick service & like everyone i love the prices ,its a go to 🙂

After a refurbishment the shop looks far more modern and now has selected hot food. Seating has reduced slightly, but not too much to be a problem. Most staff need training as customer service is definitely lacking, no smiles, please or thank you. When we went in the tables were filthy and three staff were chatting behind the tills. A lot of room for improvement, which reflects through on management: If there's good management, there's a happy workforces.

Great staff kind to customers. Food good. Drinks great . Shop could do with a make over and could be cleaner . But customer service great. Shop looks much better had a great makeover. Food fantastic

Recent refurb nice seating area, friendly staff.

Always good service and good prices.

Always good. For could be hotter. Drinks could be hotter.

Empty shop on a Monday afternoon, so why is this the dirtiest shop I have every visited.

Food great, nice refurbished place

having staff smoking outside the shop in uniform is disgusting, weather they are on a break or not having staff in uniform smoking is not a good look for the business

Considering it was late in the day the food I bought was fresh tasting. The sausage rolls were still warm and the doughnuts still cool.

Good place for coffee and snacks. 😁 Still no change ideal for my morning Latte can't fault the staff 😋 Having had an overall change in Greggs better seating area and the look 👌 excellent.

Staff are always friendly and the coffee is good

Love Greg's nice sausage rolls and bread but service is very slow 🐌

Polite, friendly staff, good service and choice. Always ready to prepare if what you want is not on display. A*A*A*A*A*

Normally very good but today grumpy service, no sugar available or offer of chocolate on my cappuccino, disappointing....

Always really friendly and helpful staff. Enjoy coming here regularly.

Brilliant customer service and excellent food quality.

Sausage roll give meThe diarrhoea for a weekI'm still not back to myselfBut everytime I pass phrase hi just clear at another one because they are so tempting

Best Greggs in the world! All lovely friendly helpful staff and always such a delicious breakfast roll and hot chocolate from there 😋 Haverhill branch is the best ! 🥰 xxxxxxxxxxxxx

No clean surfaces. Went to use milk, but not sure now if its in date as in a jug and it's dirty and serving stand is dirty and the tables don't look like they have been wiped or the floor swept. Can you see on pictures they are not clean and it's not long opened. I came in around 9.30am

You are now able to sit in and eat..

10 OUT OF 10 BEST RESTURENT STEAK SLICE WAS GREAT (my friend likes the sasuge rolls)

Good on you Greggs for telling two yobs from JJ Construction, Haverhill to wear face masks, which they have never done from the start of Covid when entering the shop. When confronted by a customer he was told to "f....k off" in front of staff, women and children and as a parent with my 12 year old son we were shocked at their outburst. Apart from this incident Greggs is a pleasant place to visit.

Great service and friendly staff

Visited here on 2 consecutive Saturdays and both times the steak bakes have been cold, not even tepid. I had visited previously with the same issue but gave them another chance. Will never go to this Greggs again. I asked the staff why they never check temperature and just received a shrug of the shoulders. The manager needs to get to grips with this shop before more customers leave

Gregg's is Gregg's. Staff are friendly, place is clean and there's always a full assortment of food available

Used click and collect for the first time which was very handy. There was a bit of a queue when I visited but the staff were very helpful and the service was quick and efficient.

Nothing to complain about all ok

Very nice food freshly baked with appropriate COVID measures

Good staff, never had any issues. If you like cake, pastries and a decent fresh sandwich, you know where to go.

I love Greggs and especially the sausage rolls. They are the best sausage rolls that i have ever tasted and my family agrees too. All the food in Greggs are delicious and if your out and your hungry, definitely consider comming here as the food is amazing. We all enjoy the food here and i would recommend this to anyone who wants to come to have some delish food. Xx🍟🍤🌭

Have you tried the rolls? They're good!

Me and my only friend went into greggs to get some food,we got a sausage roll each and a belgian bun.The woman serving us was very rude and acted as if it wasnt her job to serve us which made me quite vexed.I payed for my food and my friend ordered hers and then i realised that the woman serving us hadnt given me my change.So i asked her for it and she got very moody and slammed it to my hand.Do not reccomend and the staff are very very rude.

My husband and I love this place he likes the bacon butties or the sausage rolls. I have a gluten intolerance but normally I can find a pot of fruit nice and healthy. There hot chocolate is out of this world.

Average bakery, staff get alittle worked up when its busy

Went to get a chicken bake, lovely and hot as always, just wish they hadn't downsized their selections of hot foods and pastries and fresh uncut bread

I think the food is great across at every bakery of this chain however anyone can prepare this food to the required standard. The staff are the face of it and providing great customer service is key. The staff here are not welcoming, friendly, polite or smiling and make it feel like it’s a chore to serve you. I work in customer services myself and I think your attitude and friendliness is key for a great service experience. The way they look up and down at you makes you feel not wanting to be here and they do not have manners.

Really nice sandwiches /baguettes with different fillings made fresh, sausage rolls etc and cakes bread etc

Good for a short break and for tea and hot rolls of breakfast Its a quick place for a short stay to eat.

Lunchtime there's not much left

Pleasant staff, soon served, service with a smile and lovely breakfast bun.

They never seem to have vegan sausage rolls and when they do it seems they could do with another 5 min in the oven.🤷‍♀️

this place is great they do nice slices and if you need it hot you can ask all the staff i've talked to have been nice like this place loads and its close to my work to which means i can grab something for lunch there

Always a great place to stop off and take a break with a drink and a snack. They have a large selection of sandwiches but not much cake selection which is disappointing.

I am very disappointed to say it was awful, the place is dirty, tables are covered in God knows how many customers old coffee and tea stains and food crumbs. The sugar and milk (self service) part was covered in sticky sugar, coffee and tea, it also has a hole for the bin in the top which was so full you had to try and add your sugars and milk around rubbish gross!! That and I have to say the coffee tastes awful but I will say some of their sandwiches are very nice.

Great service from Gregg's bakers as usual. The environment is warm and welcoming and the smell of cooking pastry is enough to make anyone's mouth water. Thoroughly enjoyed my breakfast.

The food they keep in the heat tray is freezing and they refused to warm it up

Great sausage rolls, my wife can't eat enough of them!

Mate turned up, so we grabbed coffee's and sausage rolls in Gregg's. Always a great idea 🤗😉😎

It is OK but seating is not very good.

The food is reasonable as to are the coffees but sometimes the service is very poor on other occasions the service is good. It's cheap and very good value for money so well worth a try.

Iced doughnuts I dont care if I die fat!

Excellent value for money staff polite shop spotlessly clean and food excellent value for money

Always a pleasure ordering from greg

Always kind love going in their

Its such a shame, but the odd time l have been in there the floors always look so messy and the tables could def do with a good wipe over! Puts me off going in there

Find myself visiting quite a lot as I enjoy the food greatly. Service is good, employees are polite and very helpful.

Excellent value for money. 3 people eating with sandwiches cake and drink less than £9!!!

Poor service, customers aren't treated nicely, food is abysmal.

Excellent fantastic food and drink

I really like the pastries here. Greggs is a no frills place but the upside is excellent value for money.

Nice coffee and great sausage rolls 😀

Excellent value for money and in my experiences the staff are very accommodating 👌

I had soup and a pastie and the cakes look and taste good it is very central in the town of Haverhill.

Lost my custom as no hot food. No point buying cold pasties or slices in winter as taste yuk. Sorry but most of what is sold tastes awful cold.

I'm Not in haverhill often and when I am I usually pop into greggs as it's close to the place I help out to work in, I've never had any particular issues apart from this most recent visit. I went in and gave the lady behind the counter a toastie to be warmed up, all the while she's looking over my head at the people at the chairs behind me or outside, anywhere but at me! I started asking for something else when she started talking loudly to a colleague instead. When she came closer and started typing in my total I asked for a sticky toffee muffin and a hot chocolate. She nodded, still never looked at me and got my muffin and put it on the top counter, made my hot chocolate and went to put something else in an oven and realised my toastie needed to come out. She gave me that, and took my payment and half heartedly said "okay bye" and I said "can I have my hot chocolate please" she went "Oh yeah" and handed me it. As I left I felt a bit annoyed because she didn't look at me the whole time, she forgot all my stuff along the way, leaving my toastie in the machine and my hot chocolate on the machine instead of finishing it and giving it to me, and when I returned to work I found out the muffin was wrong, she gave me a chocolate one, so not only did she not look at me but she didn't listen either! I don't often give bad feedback but I wasn't happy at all with this service. Unfortunately I didn't get her name but she looked to be in her late 40s/50s that's all I can remember unfortunately!

staff are lovely polite helpful, second time I have had to use their toilet, it is an absolute disgrace, for a food shop will not be go in there again

Good branch, just be aware drink menu prices aren’t always available due to menu board issues.

Always cold pasties the majority of the ladies behind the counter are rude and arrogant and please avoid the bread pudding as it's never fresh and tastes like a week old to me it's the worst Gregg's within 100 miles radios of haverhill Needs a lot of attention

Impressed with the quality of food and coffee, staff were also very helpful and polite. Never used Greggs for coffee before but now I will use them again, price and quality was on par with the big brands out there.

Took the misses here for valentine's Day. I got her a sausage roll, hot, and I had a bacon roll. Washed it down with a cuppa and we were sorted. On the way out she let it slip that she wanted to go somewhere to dress up??? So later in the day after about three hours of messing around I took her to KFC too. What a lucky woman.

Ok for quick stopover for a sit down and a coffee. Tables not cleared often enough and toilets ok but not brill

Always cheap. Good for the money.

The place is never clean, and they make you pay more for the privilege to sit in. And still served my food in a paper bag when I wanted to sit in

Greggs used to be good in my experience. I suppose size and a near monopoly has changed it into a...

Food never got and staff miserable

A very conveniently located cafe on the main shopping street. Staff are always friendly and efficient. There is a wide range of snacks and drinks to choose from. They gave me a card when I first visited which they stamp every time I buy coffee. The 10th coffee is free. Prices are very reasonable unlike other places in the town centre.

A very convenient location on main shopping street in town centre. Staff always friendly and efficient. Customers are given a loyalty card which is stamped on every visit, coffee on 4th visit is free. A wide range of drinks and snacks are available.

Always a good experience at Greggs for breakfast or lunch, although the Haverhill.branch not the most comfortable I have been to.

Greggs is handy to 'pop in' for a drink and a snack any time of the day when in the town. There are hot snacks available as well as a selection of cakes and hot and cold drinks. Seating area a bit 'Spartan' and not overly comfortable but adequate for it's purpose.

Went in at the end of the day so it was very peaceful. My wife and I had a hot drink and a bite to eat each. The food is not of a high standard but worth the money you pay. Friendly staff, polite and helpful. We would use this cafe again

Terrible customer service. I went in today and the staff are more interested in talking to each other than serving. None of them know how to smile and the woman that served me turned away after I paid by card so I didn't even know if my payment went through. No "Thank you" or politeness at all. I've experienced this several times now so won't bother in the future.

Serve the best bacon breakfast bagette

Abysmal customer service.. I walk in every morning and they just don't seem to care. They always take there time even though there're 10+ people waiting..trying to get to work... Get new staff!

Stopped for coffee and a snack poor seating not very clean poor staff but cheap you get what you pay for not my cup of tea