Squire's Cafe Bar West Horsley in Guildford

As a regular visitor to Squires, weekly, often two or three times a week, I’m saddened by what seems to be a lack of consistent friendly service, the staff that wait on the customers have a friendly approach and do their very best, however a very hostile attitude towards them which is very noticeable to us as customers, from the newly appointed manager seems to be causing a decline in positive service and the kitchen is regularly unable to offer full service. The change in regular long term staff is incredibly noticeable and the general feeling is not so welcome anymore.

Enjoyed a traditional English breakfast with friends hash brown were nicely done “no oil” nice and dry sausage was very very good beautiful weather enjoyed with friends

A table was booked for afternoon cream tea. In that morning Squires telephoned to take a note of preferred sandwich fillings. We arrived at 15.00 and there were not many customers in the cafe. We were treated very well and most pleased by the high quality of food and drink. Service generally very good. Then we went off to the Opera a mile away.

It is not the best.Counter service only and very slow. Limited choice and all round very bland. All round extremely disappointing We both again

Arrived at 10:30am for a Brunch with friends, we were informed that there would be a 30minute wait for food. We had ordered drinks by 10:30 and breakfasts by 10:50 the drinks took over 20 mins to arrive. People around us, and arrived after us were receiving drinks and food. We waited for just over an hour, at 12:10pm we left without having food. The staff there were apologetic, gracious and understanding, they were severely understaffed on a Father’s Day Sunday and there was NO manager. I have been here many times but this was the worst, there aren’t enough staff to do Table service and waiting times are unreasonable. One of my friends had to leave on the train with No food. This is absolutely not ok for a local Garden Centre Cafe. I am incredibly disappointed and angry.

Very disappointing visit. Arrived at 10.30 am, Orded brekfast/brunch at 11am by 12.10 no food. We had been warned there was a wait. But when other (people who came after us) food arrived. After over an hour we left with no food. Waitresses very nice and polite but had been put in a horrible situation. There was not enough staff for a busy fathers day. The manger was not in that day.

We were a table of 3 people, and each of us ordered a “4 item” brunch. Each item order arrived on an individual side plates -which not only looked very sad, it also then requiring our own assembly to build a breakfast! e.g I ordered a Sausage, Poached egg, Mushrooms, Toast, I had 4 separate plates for each item. The presentation was very very sad and unappetising! Add to this, the plates were not warm and the food was not hot. We ordered a further pot of tea, and when delivered we were not relieved of the piles of plates (despite me offering the dirties! It was ignored) so we were pushed for room on the table. The waiting staff were very friendly but the food and efficiency let them down. The garden centre looks very nice on entry - it is a main chain and so they follow the same presentation of all the stores, However.. the customer toilets are shocking and really let the store down! Very small, dirty, and in need of serious maintenance - Word to the manage, putting several reed diffusers in a cubicle does not distract you from the shabby, broken, dirty facilities! I will be trying Dobbies down the road for my next visit.

I thought I'd review this cafe as there are some awful reviews submitted. I've been here many times and the food has been excellent. The staff work hard and are always pleasant. The only criticism is, and it applies to all the Squires cafe I have been to, it has remained table service since COVID and not returned to counter service. This is totally unnecessary. It's much faster to go to the counter, and see what the food looks like, especially cakes, order and pay for it than to wait to be seated and then for someone else to come to take the order.

Awful experience all round. Food was dire. Chaotic and frantic staff, lack of leadership. More complaints and refunds than I have ever seen in 1 visit. For a small establishment the kitchen was backed up with 10 covers. For the successful brand of Squires, known for their Sunday roast there was not one ordered. They were exceptionally quiet and yet they struggled. Trolleys were climbing the walls with dirty dishes, the chef was having to deliver her own food. There were more staff than customers. The coffee was terrible and the cakes looked unappealing. My opinion, don't go unless you have to and if you are disabled do not use their excuse of an accessible disabled toilet. It was difficult to access and too small for a wheelchair!

I popped in to Squires east horsley as a quick treat of a decent coffee before my shift started at 1 pm. I arrived at 11.30 am. Plenty of time one would think. I waited 4 minutes to be led to a table and then 20 minutes passed and still no waitress stopped by to take a single order of coffee. I couldn't even politely holler out as I'd lost my voice but I kept putting my hand up. Still nothing. Staff were busying themselves tidying the cake area till area. After a while a colleague of mine was leaving with her client and commented to me she had been watching in anticipation to see if anyone would come over. She even offered to go and fetch a waitress. It was now near 12pm and I decided to just leave with her. I'm not sure if there's a transition period going on post Christmas, however I think it would be nice for the person who meets and greets does an eyeball follow up to check if those she seated are catered for. I look forward to returning and seeing this cafe back up to a better service. Happy new year..

What a lovely lunch. Both of us had traditional turkey and trimmings followed by Christmas pudding and brandy sauce. Generous portions of well cooked food, served by friendly and attentive staff. Very reasonable price and ideal for those looking for a simple Christmas lunch. Would recommend

My partner ordered the soup and sourdough bread and a peppermint tea while I ordered a toasted teacake and normal tea. It was lunchtime but not overly busy. Teas arrived after around ten minutes but it was a further ten minutes until the soup arrived. No sign of the teacake. We flagged down a passing waitress who apologized and we heard her ask the person behind the counter where it was. Apparently "it wasn't on the order". Ten minutes later we had to ask for it again (and of course I'd long finished my small pot of tea) and the exasperated waitress had yet another word. It got brought over fairly swiftly with a rather brusque "sorry" from the surly person behind the counter with one tiny scrap of butter so we had to ask for more. By this time my partner had of course finished her soup which was, to be fair, good hence the two out of five score. Sadly the teacake was cold and the butter very solid so more or less destroyed the teacake in trying to spread butter. One waitress was flat out working very hard which can't be said for the others. Wouldn't visit again.

Meeting some friends here for lunch, I was left feeling very disappointed. Customers now have to wait to be seated, even though the place was almost empty. Some of the old favourites, like paninis and welsh rarebit have vanished, and prices are much higher. Baked potatoes are £9.95 or £10.95! Nothing exceptional about the fillings. All sandwiches £8.95 and toasties £9.95. Even one scoop of ice cream is £2.95. I chose a 'wheelbarrow toastie', basically ham and cheese with onion, rocket and a small side salad, £9.95. Unfortunately not worth the money, very chewy ham and very little cheese. Sorry, but I felt I had been 'ripped off'. My friends chose prawn cocktails at £8.50 each, which they enjoyed. I used to enjoy lunches at Squires, but now feel it has totally lost its way. Rather sad.

Most definitely not a quick eat!! Food is nice, I'll give it that, but it's a good 45 minute wait for food. As long as your prepared to spend your entire morning here, it's OK. Not even that busy. Disappointing.

We booked a table here for 9 of us for Mothering Sunday and we were really impressed. Despite the restaurant being really busy, the staff (especially Mandy) were polite and professional and took time with us to make sure we had ordered and had everything we needed. The food was served quickly and was absolutely delicious, I had the salmon which was perfectly cooked, those in the party who had the beef said it was equally as delicious. We spoke to the chef who told us how she made the amazing sweet mustard glaze for the salmon, I am going to try and recreate it at home it was that good! Very reasonably priced with excellent food and service, with so many places catering for the lowest common denominator, this place definitely stands out. Thanks to everyone for our lovely family lunch.

Busy place, but nice and open so felt comfortable. Service good despite being busy. Good café food and reasonable coffee.

Popped in here a few weeks ago to get a quick coffee. Surly staff, scruffily dressed...one waitress with belly hanging over apron! For heavens sake! Boiling hot flat white coffee....coffee should NEVER be boiling hot! Visit Gails in Guildford Tunsgate to learn how a flat white coffee should really be made. I would not recommend this place at all...could be so much smarter with a bit of care and imagination......and style.

Sorry for the review but I have to say I'm pretty disappointed. The garden centre lacked care. Christmas display lacked imagination and the cafe food was terrible. Cold food and stale bread with what was left available on the menu. Not much choice tbh . Wish all the luck to Surrey locals who visit in the near future.

Great service by Mandy, Elise and Maxine to name some of the friendly staff. Really enjoy the casual atmosphere created by the friendly staff as they serve us our tasty breakfast when we have time to visit. Thank you everyone!

My wife and her friend visited for breakfast and a coffee. Five star service from Jackie the waitress.

We had the 9 item breakfast each and 2 latte. The coffee was lovely, but unfortunately the breakfast let the place down. The bacon was like rubber and rock hard, the sausage was very dry as was the black pudding the eggs were good but the fried bread was like eating pure oil, so we will not be eating there again. Its a shame as the cafe was lovely the prices were 10.95 per breakfast, you dont mind paying if it was a nice one.

We often visit this particular Squires and service has been very good; there are a couple of cafe staff members who are always pleasant and competent, but unfortunately they were not there the day we visited. We arrived about 11am and asked if we were...

I know we've all been through tough times but I was so looking forward to meeting a friend here, half way betwen our houses. Well, chatting was lovely but the staff seemed confused about ordering and paying (at the counter? on the app? at the...

Alright so my family and I used to go to the one in Addlestone and it is absolutely perfect. This one on Horsley though isn't up to parr with what we've been used to. Food isn't great, but ok. Cakes are not bad but scones...

We dropped in here for Sunday Breakfast having the need to get some other garden stuff. First impressions were good, very clean, very spacious, and were quickly shown to a table. Sadly, it all went a bit wrong from here. It took an absolute age...

Has to be the worst Sunday lunch We have ever had. The service was incredibly slow and the waiting team had no enthusiasm, interest or knowledge in what they were doing. My mother in law ordered chicken roast she got turkey which was clearly reheated-...

We booked Christmas lunch at Squires as it was a convenient place to meet with plenty of parking. The table was beautifully laid up for four people. Plastic-free crackers was a welcome touch! All the staff are friendly, helpful and looking festive! The food, however,...

I rarely visit this cafe, but was taking a disabled friend for coffee, who needed ease of entry. This was achieved. Despite a welcome from a member of staff at the cafe entrance for seating purposes, the service was downhill from there. We were shown...

Arrived at a busy period , lunchtime and half term , however didn’t have to wait too long for a table for 2. My friend was running late so I ordered a coffee whilst I was waiting . I was handed 2menus, but on checking...

Could not download NHS COVID app as my IPhone didn’t have software to do it. This was at the request of the meet and greet waitress in the cafe. She didn’t seem to believe me but seated me at a table as she needed to...

I know we need to make allowances at the moment given the difficult situation we all find ourselves in however so many business have actually made their shopping/dining/drinking experience better with the use of technology, table service etc. Squires however have taken a step back....

Well done Squires cafe! We came this morning after booking a 10am table on the website which is very simple to use. Lovely warm welcome from staff all smiling behind their face coverings, with a choice of tables, all suitably separated and beautifully clean. There...

I went to lunch here last Tuesday and I had a bacon and chicken ciabatta and chips it wasn’t good hardly any chips and the bacon was rock hard I feel it’s very over priced it’s one of the worst meals I had for a...

This is a Garden Centre that we visit quite regularly, sometimes staying for lunch. At present I am recovering from an injury and have to use two sticks; today I called in by myself for lunch. Staff were very pleasant and helpful, carrying my tray...

I used to work at a nearby nusring home and often came here after work when I needed cheering up for a coffee and a gluten free cake - something that Squires seem to be very good at. Last time I came here was a...

Ordered fish and chips - none left Ordered Mexican chicken salad - no Mexican spices Ordered fish cakes - none left Pretty shocking at 115pm!!

After paying for a lunch special and watching other people receive identical meals, I was left hungry and disappointed by a chaotic, disorganised and seemingly overstaffed restaurant.I was told the computer wasn't sending the orders to the kitchen - located directly behind the counter. Hard to imagine why the computer is so fundamental in relaying messages about 6ft to kitchen.Nobody bothered to check if my lack of food was ok, or really dealt with the situation in any meaningful way. I left feeling disappointed and hungry, and forced to buy a second lunch elsewhere.Maybe the garden centre is good, but the restaurant will take your money and serve you no food. You will however be given the opportunity to watch other people eat the exact same meal, some of whom ordered afterwards.Perhaps you might even get to watch 5 or 6 people staff milling around, none of whom thought to check or try that hard to rectify things.

Service was slow mainly due to the computer system there is plenty of people there working in a very small area between the tool and the kitchen and it would have been much better to communicate verbally than through computer systems. Ended up my partner did not get served at all they missed his older totally whilst mine was obviously pre-prepared Malaysian curry with the prawns thrown in at the last minute and microwaved rice the cakes were nice. But in the end my colleague asked for a refund as he hasn't been served despite the fact the same dish been served to at least one other person.

We visit very frequently and always get a welcome from the staff. Nice atmosphere and great cakes and breakfasts. Just a pity they have stopped serving filter coffee.

Been looking forward to the visit and was really looking forward to a jacket potato and it was a treat for mum. We weren't there very late and when I went to the counter to order 2 jacket potatoes I was told they had all gone, the time was only 12.40. We were so disappointed all we had was a cup of tea. Came home to Guildford and made my own jacket potato and salad. Such a shame.

Often go to a Squires Cafe for Sunday breakfast (Hersham being my local) today tried this one and service and food was excellent (Matt was extremely cheerful), this is my new favourite.

Went here after our usual café in Ripley was full up,Its a nice venue light and airy with good choice of menu items staff were a bit confused but orders sorted and food duly provided .nice food reasonably priced drinks good and service to table good, I prefer it to our regular destination as there is more room and more choices on the menu worth a visit

Good breakfast offering a few different selections, the breakfast was a little small but given by the price it was decent and tasty. My other half’s toast was cold but I couldn’t complain about mine. The garden centre itself was very small, and a lot of empty shelves.

As you can see from the picture, the kitchen staff clearly have no idea how to poach an egg. Both mine and my friend’s were over cooked.

This is a great place to sit and have a coffee and cake or light lunch when visiting the adjoining garden centre. Staff friendly and helpful and plenty of seating with free newspapers to read.

We have been coming here a few times of late, usually for breakfast. Very good value even at full price and often, if one has visited the garden centre before, one will have a voucher making the meal still more good value. We have the Squire's Breakfast: six items with plenty of choice, especially appreciated by someone like me who doesn't eat eggs. Bacon and sausages will be well done if one asks. Nothing to complain about at all. Staff are invariably pleasant and helpful.

We popped into Squires’ Cafe for a quick lunch and how I wished we hadn’t!

Had a voucher through the post for 2 breakfast rolls for £5 and thought we’d take advantage of the offer. When we ordered we were told there were no sausages. After we had finished the table next to us had full English with sausages. When I approached the assistant she said they’d just cooked more. We weren’t asked if we’d be prepared to wait, we were just told they were all gone. Assistant couldn’t really be bothered and could see her talking about us across the room with another colleague. Won’t be returning

Went to the garden centre and popped into the Cafe Bar to have a snack,we had a fish finger sandwich it also had a side salad .In the sandwich it had salad as well the salad had a lovely dressing on it as well service was good lovely light area and all was clean .

Big disappointment today, having popped in for breakfast on 27th Dec. Seems to have changed owner and management but not sure when. At least a year ago it was run by a very friendly team including manager. This morning we arrived at about 10ish and the restaurant was so cold that even the poor assistant serving coffee said her nose was ice cold and that was standing by the coffee machine making coffees. A large part of the restaurant is panes of glass and although you can see a large radiator on one side, no other heating was working. This was past 10am, so ample time to have put the heating on. I asked for the heating to be put on and the agreed it was needed but unfortunately no one knew how to flick the switch. I asked another assistant (not in the coffee area to ask the other staff) which he agreed to but never came back with an update. So I went to the cash till by the exit and the other staff said no one that was working knew how to turn the heating on. Actually it was warmer by the exit doors that were opening and closing than in the restaurant. Again I asked why the manager on her way was the only one who knew how to turn the heating on. They said others knew but they weren’t working today. Can you believe that? In this day and age people still aren’t trained adequately. None of the staff apologized and all seem to be quite laissez faire. Finally the manager came and she said it had been turned on. She didn’t apologize either. Needless to say all the people in the restaurant were eating with their coats on. Our 3 year old toddler had frozen hands. We won’t be going back in a rush. Such a shame as the garden centre was great a few years ago. I had also popped in just before Christmas and met a very rude manager on duty. He was rude in the sense I queued up at the till with some speciality beers to buy but both staff were under age and couldn’t serve you. So they had to call the manager who took his time. When he eventually arrived I asked why they couldn’t put one under age and one older member of staff on the tills like they do at sainsburys so the younger one just signals to the older person for authorization. That advice went unheeded. Needless to say that was probably his way of feeling needed but seriously to employ that tactic on that Saturday afternoon just before Christmas at 4pm? Some serious organization is needed there. On a more positive note the restaurant staff were very nice if rather unsupported.

Not great. Precooked, hard and rubbery. I think they need to focus more on the quality of the cooked food.

We have today had lunch and can only say that it was awful I had steak and Ale pie. The meat was full of sinew and of poor quality for £8.95 you should be getting a reasonable meal. My meal was good portion however my husband had chilli con carne and whilst mild but ok his portion for £8.95 was so small you would have thought we ordered a child portion. We did not complain but would never use the cafe bar at Horsley again there are other places around providing far better food at similar prices. It's sad because it is a nice garden centre let down by the cafe.

I like this garden centre but only manage to come 3/4 times a year. When we went to the cafe yesterday for an early lunch I was disappointed at first. Things seemed a little disorganised and it was only 12.30pm. Trays not to be seen. But they now come when your food is brought to your table. Perhaps more staff Needed? But food still very good and staff try their best.

Only worth it if you have a Squires discounted voucher otherwise it is expensive for what you get, particularly when you add on the drinks

They tried to charge me £2 for 2 bananas which I returned once I realised they were trying to rob...

Desgraciadamente no hay cocina debido a reformas muy limitado y paralizaron hubiera sido estupendo haber sido advertido antes de salir de vuelta a la normalidad en el 13 de febrero

A menudo vienen aquí para trabajar con un grupo de individuos. Servicio personal ha ido cuesta abajo, y a pesar de que personal no escuches a ordenar las solicitudes y siempre que nos pidan personal. Así el personal necesario para trabajar en habilidades de escucha....

Nos recibieron en el café por un miembro del personal muy amable, nos mostró a nuestra mesa y nos aconsejaron donde todo era... qué elección, fruta, croissants, cereales, cereales, desayuno inglés, un miembro del personal directamente a nuestra mesa con café o té. Fantástica selección de comida y personal

I have been a regular visitor to this cafe over many years, usually having breakfast and coffee. Over the last few months the food quality has really deteriorated as has the service. Not sure what's caused it. It seems to have coincided with the refurb.

The garden centre is nice, very well laid out.We went to the cafe, on the surface it looked really nice. Unfortunately almost every table had some used cutlery of some description and food debris. I don't like to be negative because I think with a few tweaks it could be excellent. Simple things like wiping tables, cleaning away dirty cutlery could make it more inviting. The food we had came out quite quickly. It was a described, but a little pricey for the quantity. Two slices of ham, two small fried eggs and a handful of chips for £8-9. It did taste good. I would probably go back again.

Yesterday my sister and I ordered Fish & Chips @ West Horsley. At £8.95 the meal was very small but we accepted that. Then we found we could not eat the Fish as it was FULL OF BONES, it really was all batter and bones! We asked for a replacement to be told that Chef said all the fish was the same. Why then were they serving it? We received a refund. We shall not be back. How can any Chef serve this? BE WARNED Do not have the Fish & Chips.(Also 2 trays of dirty crockery was smashed by staff near us) Horrible outing.

just felt like sandwiches, cake, scones and tea - for one. no problem, I was given a choice of sandwiches, chose prawn then egg may, fruit scone, they offered me a large slice of cake so I had white chocolate and raspberrythe sandwiches were massive and so well filled, the fruit scone was warm and very well made (I am a bit critical about scones but this was the second best made) with butter, strawberry jam and clotted cream, the slice of cake was large and a bit pot of tea, all deliciousto be recommended even if I had to leave half a sandwich, half a scone and bring the cake home in a napkin!staff were delighful and helpful

used to go there every wednesday with my mother, they had a brilliant italian chef.chicken and belly pork so good! now, rubbish! last time we went,we looked at the chicken quarters and walked out! it would not of filled a child!

They have spent a large amount to refurbish this restaurant. The money would have been better spent on more staff, Today No soup, No jacket potatoes except cheese, no hot meal, ok so it was 1.30 what is happening to this thriving garden centre. All tables had dirty crockery on them and no one clearing. Buck up Horsley!!!!

A nice café with a good selection of hot and cold snacks. Convenient with plenty of parking at a garden centre. The coronation chicken sandwiches were superb, and the coffee very good.

Breakfast was good, you see most of the food items ready as you order, but when you pay and take your coffee/tea to a table, you tend to have finished it before the food comes out - or it is cold.

My wife and I come here often for lunch or tea. The food is good and service very polite. Good menu for a garden centre, there is something for everyone.

Reasonably priced breakfasts and teas are available at this cafe. The food was tasty, but nothing spectacular. I would, however, return as it is very conveniently situated in a very nice garden centre.

Afternoon tea with scones was good.A choice of scones savoury and sweet.The cafe was busy as it was a summer Saturday afternoon. A bit more expensive than the usual garden centre cafe but they have vouchers for 2 for the price of 1 afternoon teas and lunches during the summer for shoppers at the garden centre.

Nice breakfast with very reasonable prices, good selection of cakes but can get very busy at times. Bonus little soft play area for younger kids if you fancy sitting outside.

We were in the area and wanted to see what the Café Bar could offer. Our experience was rather mixed. We arrived a little after 1230 and it was moderately busy but still with free seating. Selections are made at the Counter and we ordered a pork stew and some Pollock as well as latte coffees and water. The coffee was excellent and made as we requested. Regrettably the trays are a little flimsy and the cups slightly spilled as I lifted the tray.Cutlery and other accessories are at a station next to the drinks and ice cream cabinets. There was a shortage of forks and glasses. The former was quickly rectified once I had drawn attention to the situation.Our food was promptly served (they use small number signs to assist) and, while I had a reasonable portion of pork stew, the Pollock was a bit small and was lacking any real amount of sauce. Some of the vegetables were quite well cooked but they had not been properly drained and were rather mushy as a result. Both the Pork Stew and Pollock were rather tasteless and bland.The Staff at the Counter were very friendly and helpful. I did not go back, I am afraid, to offer feedback. I would normally do so. There's a need to improve table clearance; the table behind us sat covered in plates and crockery and part eaten food throughout our visit - and there were several more tables where the same was true. Two of the three drinks' menus on our table had been discoloured by coffee stains and were rather tatty as a result.There appears to be quite a good selection of cakes, scones and pastries as well as jacket potatoes and toasted sandwiches. The daily specials were not really remarkable and, while not expensive, will not encourage us to have them again.Staff training needs a bit of attention and it was a shame that the warmth of welcome was not matched by the quality and taste of the food and maintaining the cleanliness of the Café. While it was not a disaster it was certainly nothing more than average.Our bill with water coffee and 2 x mains came to just short of £25 so not too expensive. There's free parking and a well stocked and extensive garden centre too.