Snowy Owl Innkeepers Lodge in Newcastle upon Tyne

We came for dinner, which was lovely. Our waiter, Ben, was very attentive and polite. The food was good so would recommend. Slightly more expensive place in the area but enjoyable mean, nonetheless.

Nice cozy place with log fires. Lovely food and it’s always well presented. The staff are always friendly and welcoming. Today we were served by Kerry.

Went here with small family group after a funeral. Pub itself is pleasant. Table staff were fine and food was OK. Pretty much standard pub grub. Prices reasonable. However we were never asked if everything was OK with our meals, which is pretty unusual and showed a lack of any real concern for customer service.What soured the experience particularly was the smart alec attitude of the girl behind the bar. When I went to pay she was clearly disinterested and when I attempted to make a little bit of conversation simply by saying something like "do I just tap my card here?" her response was an abrupt "it's contactless" in a pretty sarcastic tone as if I was an idiot. Very unprofessional and rude. We will not be returning

I booked in here for a night this week. Not stayed here for several years but was looking forward to it after a pleasant visit last time.. Very nice room, clean and tidy and plenty of room. Nice big flat screen tv and plenty of tea and coffee. Food and service in the restaurant was very average. Was seated straight away but took 15 minutes to take my order or bring me a drink. Food was average at best, burger mediocre and the onion rings were just a soggy shrivelled up mess.

Excellent venue food great very friendly staff especial shout out to Bethan, Vicky, Holly, Terry & Charlie. Best place in the area A must to visit

We stayed at the Snowy Owl Inkeepers Lodge for three nights in August. We booked two rooms for a family of five. The family room had a spacious double bed and a pull out sofa bed. The double room had one king bed. Both rooms were basic, but very clean with clean showers (although the family room had a bit of a bad smell coming from the drains). Rooms were cleaned well every day. Kettle in room. Bathrooms are modern and clean. The rooms were great for what we needed - a base to stay while visiting family locally. There was no iron or ironing board in either room which was a bit frustrating and in order to talk to a staff member you have to go into the pub so it’s a bit of a trek. I made do with a crumpled shirt for the day. Also I think the room could have been better if there was a mini fridge to keep cool drinks. We stayed during a bit of a heatwave but we opened the windows and the airflow was ok. No air conditioning. Overall I’d say the rooms are pretty basic, but really clean and very very quiet. There was no noise whatsoever from the adjoining pub and we all slept very well. The pub itself is really nice and we had a Sunday lunch of 10 family members. Food was delicious and service was really friendly and quick. I would have given this hotel 5 stars but I think the rooms need an iron and a fridge!

Once upon a time this was a good place to eat, with reasonable prices and decent sized servings. Now it has a limited and overpriced menu, especially if you are not a lover of seafood or smoky food. The sandwich I had tasted fine, but was the smallest I have ever seen, accompanied by seven chips and a single pea shout. The premises are nice. The staff were joyless, no doubt as they must walk many extra miles needlessly going to and from the tables. We were asked if we had enjoyed the food, but before we could answer our server was half way back to the bar.

The food was mediocre at best , the ‘sea bass fillet ‘on the menu was very over cooked and dry, the veloute was a white sauce, broccoli overcooked to a pulp, mash was tasty. The prawns in the Marie rose cocktail were totally tasteless and watery but the lettuce was good and crunchy. The steak and chips were both ok tho’. I would not recommend. The service was fast and interesting.

We had to book at very short notice due to family emergency. We have been wanting to stay here for a long time as it looks lovely so we took this opportunity to book B&B. Check in was simple and the lady was very friendly and informative. We were given room 18. It was a late arrival so we missed the evening meal so after dropping cases off we headed to the bar. Not many were in the bar and the young man serving was occupied elsewhere. After several minutes he came across and took our order. It was obvious we were interrupting him and it was a chore to serve us. We were going to have a few drinks but after we finished we went to the room as we didn't feel welcome. We went to the room. It was very tired and needs substantial renovation. My wife and I had a shower. After her shower 1st the floor was extremely wet

Sunday lunch with friends booked for 2pm. We were shown to what can only be described as the best seat in the house, a table with open views of the country side next to a roaring log fire. The staff were all dressed in Xmas attire, no I hadn’t slept in for 2 months, they were promoting the launch of the Christmas Menu. 4 roasts ordered, 2 lamb, 2 beef. The server, Ben, was excellent. The meals arrived after about 25 mins and they all looked, and tasted, delicious. Excellent quality throughout and all come with a small jug of gravy mmmmm we also had a side order of cauliflower cheese, careful, one portion was enough for 4 of us. 3 desserts ordered, no Eton Mess available, but the trio of ice cream, banoffee pie and sticky toffee pudding went down a treat. We’ve had a couple of bad experiences in similar pub chains, but this was probably one of the best Sunday Lunches we’ve ever had, no wonder the place was packed ! We will definitely be back.

Stayed here for 2 nights whilst exploring the area. Every member of staff was helpful, friendly and approachable and nothing was too much trouble. The room was spacious and spotlessly clean. Nice sized bathroom. The only snag was the shower door only opened so far as it opened against the toilet - it wasn’t an issue and we managed to use the shower comfortably but if you had issues with mobility or were of a larger frame you may struggle. There wasn’t anything to hold on to getting out other than the heated towel rail so if you do need something to hold onto that’s the only part you may struggle. We stayed on the ground floor (10 rooms on the ground floor I believe) so unsure if there is a lift / how accessible the stairs are. If you have any mobility issues I would recommend requesting a ground floor room. There was a huge tv in the room (I appreciate you don’t go away just to watch tv) but this made the football (hubby) more enjoyable and meant we could relax in bed watching a film without having to strain our eyes. Housekeeping were fantastic. On arrival the room was spotless. They tended to the room after the first night (we mistakenly assumed there would be no housekeeping unless requested due to Covid) and treated everything with care - I liked how they kindly organised my make up on the dressing table :-) There is a large onsite car park with plenty of space. Even if the restaurant gets busy you will be able to park your car. We dined at the restaurant both evenings. We did book tables in advance for each night. We requested a specific table type the 2nd night and this was provided for us. The first night our waitress was Courtney - she was super friendly and very attentive despite being really busy. The food was delicious and there was a good choice of drinks available (despite being a reduced menu). The 2nd night was much busier so service was a little slower but totally understandable. We had the steak on the 2nd night and it was the best steak I can remember having in a long time! Our waiter again was very friendly but he was rushed off his feet so we didn’t see as much of him as we did Courtney. We had breakfast the first morning - it isn’t included in the stay and is an additional charge. The menu is quite limited (as in a small list of options) but there is still something for everyone. We opted for the cooked breakfast £8.99 per person (cheaper than ‘chain’ hotels and cooked by a chef). Food arrived after a little wait however it was freshly cooked so this was understandable. The sausages were lovely however the bacon (streaky) wasn’t my thing on a breakfast. Overall really tasty - we didn’t opt for it again on the second day simply because of my fussiness meaning I ask for a lot of items to be removed so it wasn’t the best value for money for me. Would highly recommend both the hotel and restaurant and cannot wait to stay again!

We were so impressed with this hotel. The family room was super clean and comfortable and we all slept well. The customer service has been second to none, and nothing has been too much trouble. I'm vegan and there are options but they were also happy to adapt the breakfast and went above and beyond. The lady at breakfast was especially helpful and friendly and obviously takes a lot of pride in what she does. We will definitely be back!

We arrived at the snowy owl to be met by a flustered person behind bar, we had paid for breakfast added on our 3 nights stay but she told me if we wanted breakfast we would have to pay extra in the bar, wish we had known we wouldn't have booked, the room was really dark and cold the heating wasn't working we asked for a heater which the cleaner gave us with no problem. In the snowy owl bar the food wasn't very nice and expensive. Staff in bar was not really that polite and very slow service. We were very disappointed with our stay

My family and I recently spent a 2 night stay at this accommodation. Having paid £170 up front for the stay we were extremely disappointed to have no hot water throughout the stay, the room was either too hot or too cold and the internet hardly worked in the room at all. The main issue however was the lack of hot water which I had flagged after the first night but was not put right. Honestly said Ive travelled throughout the world but always have had hot water wherever I have stayed. This recent experience would put me off visiting again. Thats a shame as its a nice property and well situated for Northumberland.

Good choice on menu, have several offers on and looks like menu is changed weekly.Friendly staff and you can take well behaved dogs in too

Stayed here for one night when going to Newcastle to watch our son play rugby. We arrived quite late and they were happy to let us book a table after 9pm. The staff were fabulous and welcoming, the food was great and the room was clean and comfortable. Great value for money and excellent location. Very quiet and loads of parking. We'll be sure to stay again the next time we are down.

We went as a group of 6 to celebrate my husband's 70th birthday. Despite there being a balloon and table decorations there was no reference made by anyone serving us. The restaurant area was cold&draughty. As it is December, Christmas lunch was on the the menu. It was virtually cold when it arrived, the carrots hadn't even been peeled, sprouts cold and pig in blanket extremely salty. The roast potatoes were dry, only the parsnips were nice. The turkey was mediocre. The sirloin steak, for an extra £4, having asked for well done, was almost cremated! The Christmas pud was dry and a very small amount of brandy sauce. Our Waiter, Oliver was most attentive, however, 2 ladies who brought food were anything but friendly. We have eaten here in the past and enjoyed our meals so felt totally let down on such a special occasion. We won't be eating there again!

We stayed over night on way to Scotland booked this hotel as convent stop over. We were lucky enough to have room 18 which was rather large with a very nice with super king bed room was well decorated clean and tidy. We also booked restaurant for that evening where we were entertaining our Grandson’s. Very nice restaurant staff very attentive Ollie was our waiter who was helpful and gave good advice on our menu choices. Thank you so much for making our stay so good. We will definitely be coming here again.

Stop in for lunch with the family, found a table and were greeted with a menu.A substantial menu including vegetarian options, you would be a picky eater to not find something to eat from the menu. We had the special of lasagna, the Mezza plate for 2 and the pate plate. The lasagna was piping hot rich and very tasty and the chips were the best I have eaten in the region. The mezza plate was substantial just for 2 and the pate was gold. No complaints about the service, food or environment. Will definitely be back when in the area, it’s also worth a drive.

Stay quite a lot for business and it never fails to impress, the rooms are great and the breakfast is certainly one of the better ones.

Just returned from a nice evening at the snowy owl and we have been going there now for many years, but I would just like to comment on a particular barmaid called Claire, she was so pleaseant and helpful we were sitting close to the bar and she was brilliant with everyone that came in, a lovely girl and so helpful.

Travelled day before our nieces wedding on a Friday, what a little gem place was busy but not crowded. Had warm greeting as we checked in.Our room was on ground floor and was lovely decorated with neutral colours.Bathroom had high quality fittings and FLUFFY Towels.Staff were so warm and friendly, nothing too much trouble.Waitress for breakfast was a joy so bubbly and was very interested in our weddingWill highly recommend this little hidden gem. Food superb and great choices of beers.Cannot praise enough

We visited for lunch after tramping over Northumberlandia. It is a huge restaurant with lots of little adjoining rooms and areas. We found it very dark but managed to get a window table so that we could read the menu. We chose from the special lunch menu. The pates were excellent with innovative sauces. The bread seemed a bit hard at first but matched the pate perfectly. We had the chicken pie and lobster fish cake. The pie was huge, excellent pastry and lots of veg. The fish cake was quite small but with a lovely sauce. It came with new potatoes, and given that there was also potato in the fish cake we felt that there was something of an imbalance with so much potato. Nevertheless we thoroughly enjoyed our meal, which left no room for pud. Service was prompt and friendly. Highly recommended.

The food is always good, the staff are good and the location and comfort is great. Bring on the winter so that the real fire can be lit!

called in for lunch after visiting Northumberlandia. very cosy, drinks reasonable and the food is freshly cooked to order, we had lobster fish cake with new potatoes and brocolli and bouillabaisse sauce, it was delish. we'll go again definitely

Dissappointing meal that caused us all to have dessert just to fill up. I'd selected the venue for a family tea but it's not somwhere I'd choose again. The service was good and quick, dinner came within minutes of ordering. However it was warm and lacking in content. The extremely large Yorkshire filled half of the plate and little effort was made to fill the rest. We all selected the triple meat portion which in total added up to the size of a chicken fillet. Not great for a family of meat lovers. There was no mash either but I'm guessing the three roasties were meant to fill you up.

Had a really nice salad main course with a choice of chicken and halloumi, quiet area in the dinning room

We dropped in here on the off chance following a visit to Northumberlandia. We have often driven past it, so it was time to give it a try.

Had a meal here on Tuesday night. Didn't think that we would get a table as the car park was very busy and a private function was on, however we found a table no problem and had two lovely meals. I had the hunter's chicken which was gorgeous. I would definitely recommend here.

Terrible evening. Had Seafood Risotto and Steak (with veg instead of chips). Steak was ordered medium rare. It came well done at best. Veg was inedible - brown/ wilted and dry. I’ve never seen anything like the ‘Risotto’. A little bit of rice and a few prawns swimming in a horrid white watery sauce. Ate the fish and left the rest.

My wife and I travelled North to attend a family funeral opting to travel up the day before staying overnight on 7th February at The Snowy Owl.

Hotel inserito in una lodge molto curato e pulito. È presente un ristorante che consente di pranzare e cenare senza servirsi dell’auto, trovandosi isolato.

Beautiful food as always here at the Snowy Owl. I only had a starter (the soup) and my friend had the steak and ale pie, both meals tasted really nice. A lovely friendly pub with a cosy atmosphere and great food- highly recommended!

We stayed at the Inkeepers Lodge for 3 nights during a sightseeing visit to Northumberland. It was ideally situated for where we wanted to visit, eg Durham, Newcastle, Whitley Bay and the Lindisfarne coast. The rom was comfortable and spacious but the layout could have been more user friendly - there was a lot of wasted space.

Kleiner Zwischenstopp am späten Nachmittag, Gin & Tonic am Kamin... einfach schön! Wir kommen wieder! Angenehme Atmosphäre, nette Bedienung.

Unfortunately we ended up cancelling our order and walking out - the service was so slow. To be fair, this seemed to be due to a large party who'd order just before us but having to wait that amount of time for a simple starter, and the wait another age for our main course just isn't on.

I booked in here for a night this week. Was allocated a room in the lodge at the back of the bar and restaurant. Very nice room, beautifully decorated and plenty of room. Nice big flat screen tv and plenty of tea and coffee. Food in the restaurant was first class. Will be back again soon.

Fantastic food served here at Snowy Owl. All food is very fresh, piping hot and of a beautiful taste. Full credit to the chef as he made an outstanding job of our meals on this visit. Pictured: Hunters Chicken, Fish & Chips.

Recently took my mother and an uncle for a family get together. We had a lovely welcome, great food and thoroughly enjoyed the experience.

Okay food best thing is the ales always a good choice and most definitely a one i would like... i will visit again for a pint or 2

A beautiful setting Menus was excellent Food tasty We had started Main meal Desert Coffee Drinks For our Sons birthday. Carvery and menu available Vegan choice available.

We ate here on a Friday night, early evening. It was busy but not too busy - we easily found a table to sit at. Drinks prices very reasonable, food menu varied but some would say a little on the pricey side. It took a while to get the food - not surprising for a Friday night but the glass and a bit of wine I had during the wait went down well!

The bedroom was lovely. The refurbishment has been done very well. My friend and I appreciated the early check in to both our rooms.

Here with my parents this lunchtime after a nice visit to Northumberlandia. We all ordered drinks and sandwiches which all came with French fries. Drinks were fine although no local ales unfortunately. When the food arrived the French fries were tepid like they'd been made about 30 minutes before and were left to stand. I don't ever send food back as I don't care for microwaved or reheated food or worse. My partner was asked if everything was ok with the meal once again when she asked for the bill and mentioned the problem. The manager came over and asked why we had not said the food was cold earlier. I don't want to have a poor meal ruined even more by having to complain about it. I find it strange that a restaurant does not know whether it's food is hot enough or not and needs to ask their guests about this. I would imagine food temperature is part of kitchen training.

We loved this place as soon as we walked in to find a selection of smaller beamed rooms to eat in. The staff are really friendly and helpful. We chose the 2 course set menu and both had a rump steak sandwich with chips, filled by creme brûlée. We have to say that the steak was a bit stringy although it tasted good, but the chips were excellent as was the brûlée. The atmosphere was very pleasant but the incessant pop vocal “music” although fairly quiet, got a bit irritating by the time we left as it does in most restaurants these days. (We don’t think vocal pop music is necessary anyway if we are trying to have a pleasant conversation). Despite this we will come back in due course.

A works colleague's recommendation was taken up on a Saturday night. There's a great value set meal option at £21 per person for 2 courses or £25 per person for 3 courses and that includes drink options, which could be a bottle of wine or a combination of beers/soft drinks, so options for everyone. There's a choice of around 5 starters, x9 Mains and x5 Desserts something for all tastes. Nice country pub vibe, lots of lovely dining areas in this spacious pub with x2 beer gardens. Friendly attentive staff and a great range of beers, lagers and craft ales. Our 1st visit but it wont be our last. Recommended,

We decided to call in here after visiting my parents who live locally. We have been a few times in the past, and always had a nice meal. It was about 4.00 pm on sunday, and we expected it to be quiet, but it was toally the opposite...But the ewas a table for us.

When I used to visit this put over ten years ago I struggled to get a vegetarian meal but now they have a whole vegan menu. I decided to give the menu a go after hearing about it on vegan fb group. I thought it was great that a variety of dishes are offered for starter, main and dessert. I ordered the burger which was nice but I didn't enjoy the raw cauliflower salad that came with it. It was quite small for the price and I feel that it should have been served with some chips as I was still a little hungry afterwards. I had been tempted by the tart but decided that it was too expensive when it didn't come with a side.

I am writing this after the third visit this year. On the first occasion we were served immediately and my venison was beautifully presented and delicious, my friends chicken was dry but overall it was a nice meal.

Living close to the pub, we have attended many times and following going recently I felt the need to do a review.

We came here for dessert after a disasterous experience at the Glass House in Cramlington and I’m so glad we did! It has delicious food, lovely staff, their new interior is modern but still cosy with log fires. And their selection of gin is fab!!!...

First time we have dined here in many years after a poor experience but I'm pleased we did. I am so impressed! Menu choice was fanstastic, reasonable prices, decor and atmosphere were really cosy and pleasant (especially with the crackling fire to welcome you out the cold), service was spot on and the food is just what I look for when eating out...proper home cooked food - nothing mass produced and frozen. Also love that it is a dog friendly place. Would definitely recommend the chicken and thyme pie - very tasty. Takes a lot for me to write a review but this place certainly deserves it and I look forward to dining here in the future.

Had a lovely meal here It seemed much better this time from when I visited in the past The rooms have all been refurbished and look fantastic Staff were very nice Will be back

On our way somewhere else we spotted the Snowy Owl and decided to give it a go. We were not disappointed. We enjoyed chicken and thyme pie with spring oinion mash and vegetables, it hit the spot!! The staff were friendly and attentive, we would recommend this restaurant.

Painter in room with us @ check in - all a bit tight - however - it all worked out...

Popped in for lunch today. Renovations ongoing but still lots of room and free tables. It got quite busy but...

Well I do like this restaurant but it is so hit and miss. And I wish they would decorate and...

We have only been disappointed on one occasion coming here and that was because the waiter just was not paying...

My boyfriend and our friends have been on a lovely walk around Northumberlandia this morning when we thought we would...

I visited here with my family as a party of 6 the service was good but the Sunday Lunch which was beef was dreadful we had to send it back as it was stone cold and on receiving the second plate it was even worse and the meat very poor quality very tough and looked shocking on the plate.

Have visited this venue many times before, unfortunately this will be the last time. I ordered roast beef my husband cod and chips. The carrots were soggy, parsnips and roast potatoes burnt. Yorkshire pudding burnt around the edges and gravy also had burnt flavour. Beef okay but the whole meal was tepid . The fish was mainly batter and grey in colour did not appear to be fresh. The waitress was very accommodating and asked if we would like to order something else, we declined the offer and she passed on our concerns to manager and kitchen. We were offered a complimentary dessert but just requested the bill. 20% was deducted from the total. Can't fault the service but it is unfortunate that our waitress had to suffer the complaints. This used to be a good place to go for Sunday Lunch but cannot recommend now, standards have dropped.

Had a lovely evening here, it was a very busy Saturday night and we hadn't booked but they still found us a spot and served great food. The staff were friendly and welcoming. We were advised that there might be a bit of a wait due to the number of meals being served but our starters were served promptly and mains followed a respectable pause later. Decent sized portions left no room for pud and the bill didn't break the bank. We will definitely be returning to the Snowy Owl.

Have been several times. Nicely decorated and pleasant atmosphere. But a little pricey for what you get, and every time I've been they always been short of items on the menu. I would expect that in a restaurant that serves fresh meals and a daily menu, however this is a chain with set menu. Even ran out of vanilla ice-cream last time.

We stayed at the Travelodge along the road from here and they recommended us to eat here - was beautifully cooked and the customer service was second to none would recommend to anyone

Worried a little about visiting because of the variable reviews but it was very handy to warm up and grab a bite after a visit to Northumberlandia. We ordered a 'sticky' sharing platter that included lamb kofta and flatbread; there was plenty of food and it was very tasty.

Had a great dinner on a Friday lunchtime after visiting the grass lady northumberlandia which is a long the road. The pub was lovely and warm with a lovely atmosphere. The steak and mushroom pie was excellent. Will definitely go again

Just been to this awful place stood for ten minutes before a member of staff even acknowledged us and we're told to find a table and that was it. We sat for a further 15 minutes at the table we found ourselves before my partner went to ask for a menu where a very rude member of staff told her to sit back down and someone would be over with a menu. ANOTHER 10 minutes later and still nobody had been over with a menu or even acknowledged we were still sat there even after 25 minutes! During this time other people had came in and staff had given them menus and taken their ordered and taken other people's drinks orders in between. After asking for a menu once again we were told to sit down and someone would be over but amazingly nobody came again! I can Honestly say this is the worst place I have ever been with awful staff and service and I'd advise anyone to stay away and stick to willow farm or the pavilion!!! After a god awful 30 mins waiting in this shoddy place we got up and walked out and will happily never return.

Something has seriously happened to this place in recent times and its not for the best I'm afraid to say. Visited last week Thursday lunch time 1pm and it wasn't busy at all, the staff were friendly especially our server but the time it took to get our food was ridiculous. We waited 45 minutes for a pate starter and then another 30 minutes for ham, egg and chips, then another 30 minutes for rhubarb crumble, in total we were there for over 2 hours just for lunch. The food wasn't even worth the wait, I asked for a non brioche bun for my burger and nobody said that this wasn't possible so I got served what I didn't really want. There was no check on our meals and when we asked for sauces we were presented with nearly empty, sticky bottles of ketchup with a sticker on the bottle of when they were opened. When I went to pay the bill the waitress was going to charge me for a different table until I pointed it out, wish I hadn't as it was £10 less than my bill but I didn't want to cause any trouble. The whole experience was such a massive let down as we always used to come here for nice food but now we will be going elsewhere in future. Its obvious that something has gone wrong, if they have cut hours in the kitchen or the waiting staff its going to severely damage their business and reputation, maybe its too late because the cracks are beginning to show......

We stayed for two nights as part of a trip to Northumberland. I Visited Woodhorn Archives and it was only about 8miles away.

This was the worst steak sandwich ever and very disappointed we were! It is served up in a dry bread, with no onions or relish and we just couldn't chew it. I'm sure there must be some dishes that are ok, but having been twice now, its so hitty missy. Waste of good money.

Location was great as we had friends that lived local. Staff excellent and the service in the bar/restaurant very friendly. The double room was clean and spacious. The only reason I gave this inn 3* was because the bed was most uncomfortable.. had the worst 2 nights sleep! Not enough support and the springs you could feel every time you moved. Very disappointing. The continental breakfast was very nice and plenty to eat. You could request a cooked breakfast. Sunday roast was excellent. I would stay here again if they replaced the beds.

My two sons and their partners and grandson took me and their dad to treat me for my birthday. This was our second visit, the meal was very nice and the staff very helpful and friendly. We all had a wonderful evening and I was made to feel very special thank you . I would recommend the Snowy Owl lovely family get together.

Our rooms were pleasant and clean. Throughout our stay the manager was quietly attentive, polite, patient, efficient and concerned that all was to our satisfaction. The staff were (with one exception) cheerful patient and efficient. We had a family dinner for 14 on Sunday evening and all went well (one member of the party was miffed that all the Sunday roasts were 'off' - but they'd had an exceptionally busy day). On Monday afternoon the r3ception and buffet for 30 after the funeral, was in a reserved area and was fresh, varied and plentiful. As the afternoon wore on into late evening the mood of the mourners lightened (helped perhaps by the free bar) and I wish to apologise to other diners on behalf of our party for the rising volume and occasional crescendo of laughter as 'good times' were recalled. The four cask beers were in good condition and there was a good selection of Gin and Whiskys - what more could one want?

It was manic as soon as we walked in people standing infront of your table drinking beers ordered a beef Sunday lunch the beef quality was shocking microwaved im sure or prepacked beef, roast potatoes tasted deep fried Yorkshire pudding was barely cooked, I understand it was busy however the quality of the food was not good enough the beef did not taste from a fresh cut of meat, had no choice wether it was to be pink or well done? Food was brought over and we had no cutlery, mint sauce was served on a saucer, won't be returning

The only place I take people who are visiting us. Great atmosphere, perfect setting. Food is always Great!

Roast potatoes burned.yorkshire pudding burned,vegetables over cooked, cabbage tasteless pork chewey the best thing was the gravy.It was a number of years since we had been there but we won't be going again.

plenty of parking, nice place for a quiet night in excellent surroundings as a couple or family. Staff excellent and attentive. Food was a little above average but still enjoyable, would go again. I was visiting from Australia. 8 out of 10.

Called in with a friend for a lunch time birthday treat, lovely comfortable pub, with lots of nooks and crannies to find a quiet table, enjoyed the food, and the very friendly service made for a very present meal

What hidden gem. Two beer gardens and plenty of parking spaces.two lots disabled spaces. Level access on all entrances. Inside very quaint. Very clean and toilets are clean. Disabled toilet is very spacious. Staff friendly and helpful. Two lots of service at the bar or table service. Varied menu and costly but meals ample and delicious. Ideal place for everything especially date night. Lots dim light and candles. Worth a visit.

Booked online dead easy, greeted by a young boy behind the bar who showed us to the table and said it was 'no bother mate' not the usual polite welcome we have been accustomed to over the years. Our waitress 'Sylvia' who looked after us from start to finish was on the other hand extremely friendly and very attentive. I always order the roast beef and on this occasion wished i hadn't. It was virtually impossible to cut and not very nice to eat. The roast potatoes were sat in puddles of grease on the plate and the veg was terrible too. To complete the poor show the yorkshire pudding was like the rest of the food luke warm and the bottom was soggy and greasy. The rest of the group thoroughly enjoyed their roast turkey dinners and the bill only came to £50 for 4 people including soft drinks which is pretty good nowadays for Sunday lunch. The restaurant is still nice inside and the service in general very good, so what has happened to the food? Will I return to find out? Probably but not anytime soon.....

Had a lovely 3 course meal with family. Great portion sizes, great value for money and a wonderful atmosphere. We are ever demanding and our waitress was very patient, efficient and great fun! (Jessica) we also met with one of the managers who was fantastic (Simon) and another waitress equally as friendly (Sylvia) Thank you for a lovely afternoon, we're looking forward to visiting again!

My husband and I visited for the first time last Sunday and was pleasantly surprised at how good the Sunday roast was. The atmosphere was welcoming and staff friendly, nothing too much trouble. The food was served quickly and very well presented. Delicious! We had the dessert platter which had a selection of all our favourite things. Will definitely return! Excellent service

We have been here a few times now and love it. We've eaten both in the beer garden with our dogs and in the restaurant. Have loved both. Lovely food and great service in a fab setting.

What a fabulous place to stay, we enjoyed every minute. Fabulous clean and comfortable room, and excellent food. Lovely helpful staff.

We visited on Saturday night looking for a nice meal,after reading menu we noticed they had a two course meal for £14.50 so we opted for that ,it is supposed to be waitresse service but after ordering our first drinks I had to go to bar for every other one. After our meals which were nothing special we asked for bill ,we noticed everything was priced separately after asking about it we were told the special two course menu didn't apply on a Saturday, so why give us that menu in the first place.this is a lovely venue shame about the service .

Pleasantly greeted on arrival, our 1st visit here. Room lovely and spacious, clean and fresh. Comfy bed, crisp white bedding, super duvet - need one at home now. Tea/coffee facilities topped up, extra towel request met. Breakfast was great, excellent coffee and plenty to set you up for the day. Would definitely stay here again. Thank you all at Snowy Owl you deliver a 1st class service always with a smile.

Booked on line very easy to do saves time. Plenty of space to park,seen to our table staff very prompt and helpful our order was on the table within 10mis, I had the beef wife had the turkey washed down with a fine pint of doom bar and a cider for the Wife afters sticky toffee pud with custard sounds nice and it was total bill£38.70p not bad for a good meal will definitely be back again. I recommend this pub to you its for all ages.

Very disappointed at my visit here today (Sun 16th July 2017) with my elderly parents. Upon entering the teenage staff seemed disinterested and nondescript; informing up there weren't many tables - yet the place was nearly empty (16:00ish) - we found a table with no problem at all by ourselves.The meal - well had the pork and all I can say is don't bother. The roast potatoes were burnt and greasy, the pork was 3 thin slices, the Yorkshire pudding soggy and undercooked, the green veg looked like it had been awaiting serving for at least a few days - not great. Then to our amazement, a young waitress came over to our table and asked my father if she could have the mint sauce which had been next to his dinner in one of those little individual ramakin dishes - we couldn't see exactly but we think she gave it to another customer; we presume they had run out - WOW.Feeling hungry and optimistic, we opted for pudding and I asked what the 'Chocolate Ale Pudding' was. I was told it was ale chocolate cake with ice cream - WEL IT WASNT - it was a very small piece of chocolate cake with what can only be described as frozen iced lager in the form of a sorbet; however it was melting and watery and disgusting.My honest opinion - don't even bother with this place - I know a better greasy burger van with a zero star hygiene rating!

This place has gone done the drains rapidly lately. It was virtually deserted on a Saturday night and we soon realised why. Staffed by gossipy pluky teenagers waiters , we were informed there was no ice available and many of the starters too! The meal was average but costly and the service poor. Staff seemed unhappy.Do not go there, many better restaurants around!

Well what can I say? It's a lovely place to eat obviously, even though it was very busy the servers were very attentive and helpful, the meal was amazing, a treat to behold. I would advise booking, and it's not being very far from Northumberlandia if you fancy a stroll after lunch. I look forward to going again.

There was a large group of us. This was not problem and everything ran smoothly. The food was well cooked, delicious and served in a timely manner. The staff where polite and attentive. All in all a great evening was had by all in the group.

Me and the wife stayed 2 nights as we was visiting Newcastle for a night and this hotel was £70 cheaper than staying in the city. The accommodation was perfectly adequate for the price we paid The rooms are in a separate part to the pub but only a couple of meters away and there is lots of parking. The pub part is more a very large restaurant with only a small area crammed in next to the door for somewhere just to enjoy a beer they obviously make lots more money having more tables than seating. The rooms where clean not the Ritz but ok for a night or 2 with a very very noisy power shower. We didn't book breakfast but was informed a complementary continental breakfast was thrown in which was great as we had free coffee fruit cereal croissants toast and if you fancy a full English it was about £7. The place is very remote just off the A1 about 2 miles outside cramlington so a car is needed as we found out there are no pavements to walk on into the village or for a bus into Newcastle city and found ourselves walking on a grass verge down a duel carriageway to find a bus into the city. The buses into Newcastle once you've navigated the main road are great value and very frequent at only £6 return and last bus is about 10 at night. I don't think we would stay again as it was a bit to much out of the way but if your into that or need to catch a plane at Newcastle airport it's fine .

I visited this place a good few years ago and did not think much of it, however my wife and I were passing the other day and decided to give it another go hoping things might have improved. We did not enjoy the visit.To be fair, the staff were good. The barman and waitress were friendly and polite but the place felt a bit dark and dingy. They may be going for a "cosy" look but it just felt drab. We were there at lunchtime and both had beef sandwiches, the beef was chewy and not nice at all. The desert was ok - chocolate brownies, but I had to go to bar to remind them that we were waiting for it. Again the staff were fine about it, but I think overall the food is poor value for money and the place feels cold and drab.

We parked here to visit the lady of the north and called for Sunday lunch afterwards. The staff were friendly and nothing was too much trouble. The food arrived quickly and was delicious. We had the prawn, lobster and avocado salad and roast dinner to follow.

Lovely little place, cosy and pretty and the food is good. Right next door to Northumberlandia so nice to have a walk there beforehand... I went for a full 3 course Sunday lunch so left feeling incredibly full and only a little bit guilty. The food was nice, wasn't sure about the salad leaves on my roast dinner but I'll get over it. Crumble of the day needed waaaay more custard, but it was still really nice.Jess our server was brilliant, she needs to give lessons in customer service as she was so lovely and attentive. Will be back

I visited Snowy Owl with a friend for a midweek evening meal. The menu choices for a healthy option were very limited but I opted for crispy duck salad priced at £12.25. Our meals arrived quickly but my salad consisted of a bowl of leaves 2-3 ribbons of carrot and cucumber and 7-8 small pieces of fatty duck. It was quite tasty but highly overpriced for the amount of duck and variety of salad.

My partner and I had eaten at the snowy owl last year, on our last visit to see family. Food was nice so we decided to book 2 nights stay before going to a concert at the Sage in Newcastle. Hotel is in a beautiful setting, right next to Northumberlandia , which we wanted to visit. Partner went to check in, which is situated in the bar area. a young barman gave him the room keys and directed us where to go. When we got in the room, it was obvious there had been a mix up, as we were given a twin room, we had booked a double! So my partner returned to the bar. After 15 minutes he came back with another room key, this time it was for a double room. Apparently they were in the process of going over to a new system, so they didn't have all our booking details. My partner did get a free breakfast as an apology, as the they tried to charge us more than we had already paid when booking online.When we finally did get into our room, it was a lot bigger than the twin, the room was nice but the bathroom was quite grubby. The grout around the shower cubicle was black in places, and had a nasty smell of mold. The room overlooked the rear car park, but not noisy at all. The mattress cove was badly stained and had multiple hairs stuck to it...Yuk!We were meeting family for dinner, so we decided to have a drink and sit in the bar. Whilst we were waiting for them to arrive, the barman that had checked us in was talking very loudly to his colleagues and was using some choice words. Although there was only us and another two couples in the pub at that time,5pm, I would have preferred it if he had kept his voice down and opinions to himself! We placed our order for food once our family members had arrived. Food was quick to come out but unfortunately, my partners mother did not enjoy hers, she had the steak, which was overcooked and very chewy. I did complain to the manager, who apologised and took her meal off the bill. I really enjoyed my Chicken Caesar salad, and my partner enjoyed his food too.We were expecting a lot more than what we experienced whilst staying at the Snowy Owl, the drink and food are expensive. especially the wine by the glass, the rooms, are overpriced and not decorated to a high standard to reflect the price and the exterior. Although I did enjoy seeing Northumberlandia and the beautiful surroundings this area has to offer. We won't be staying here again on our next visit.

We have been to this place a few times now. Both the food and service have been great every time. We went in for lunch today, my wife had the beef dinner and I had the fish and chips and everything was cooked perfect and was fresh. The place was very busy but the service from all the staff was great. I would like to give a mention to Callum who was serving us today, very professional at his job and funny with it. Keep up the good work.

I stayed in the hotel and ate in the restaurant, the food was lovely, the setting is wonderful, the rooms clean and spacious. The staff were really friendly, I liked it a lot a would stay again, hopefully for pleasure next time

Lovely family meal after a trip to the beach. We were very well looked after as a family of five including an enthusiastic two and a half year old, who had a great laugh with a very friendly waiter. All of our meals were very tasty and perfectly presented as well as being great value for money.