Slim Chickens in Southampton

First time here food was excellent chips omg heaven. Staff friendly and very helpful definitely will be back again clean tables.

Worst place I’ve ever visited. Only 2 screens to order, no where to sit. Waited for 25 mins for our food but as there was no where to sit we didn’t eat it. It looked awful anyway. Staff were unhelpful. Place looked dirty. Never again

Honestly saying , the staff service and food quality make me coming to this restaurant always, they are best in town i really love the way the smile at all customers

Kentucky wannabe Says chicken cooked to order and the wait for food would suggest that’s true. No bad tasting chicken really hot as obviously just cooked. Fries were excellent with a nice spicy taste. Fried onion rings were crisp and looked great but were very salty to my palate. Ordered six bits of chicken but should have gone with the three option. Chicken fries and onion ring just a tad too much for me. If you’re starving hungry knock yourself out. Loads of choice on the menu. Refillable soft drink always a bonus

CHEWING GUM IN MY BURGER!!!! I had an extremely unpleasant experience at this venue. I visited this place for lunch and had ordered 2 buffalo plant based tender burger meals with a side of tenders for takeaway. After receiving my receipt, I questioned with the server (Joe) who I later found out was the manager that what I had paid for was single burgers and not two meal deals. After a little resistance, Joe accepted that this was an error and added two portions of fries. I offered to pay for these but he said not to worry. As I was eating my plant based burger, I tasted something that wasn’t consistent with the texture of the burger or bun. My colleague who was with me at the time saw this and to my surprise, I pulled out of my mouth, a piece of a folded white napkin with chewed chewing gum inside (Picture attached) Needless to say I was shocked, at this stage, I folded the burger back up with the foreign object and went back to the restaurant to bring it to the managers attention. I was met with a hostile response that it couldn’t have possibly come from their kitchen and that he would need to investigate by reviewing CCTV of the food assembly line and confiscate the burger. I asked to take a photo of it as Joe was adamant he needed to take this as per their protocols to freeze and examine. He came back 10 minutes later after reviewing CCTV, to say that there is physically no way that this had entered in to the burger from his kitchen, unless it was in the bag of salad or the frozen tenders themselves but couldn’t have possibly been from the preparation of the burger in the kitchen. He offered no apology and his lack of empathy insinuated that he knew something had happened but didn’t admit to it. Sure enough, I made my complaint to the slim chickens feedback page on the website (I still have had no response) and then I had an initial email from Matthew Muldowney the Area Manager, acknowledging the complaint and wanted to speak directly to arrange a resolution to this incident. I was advised that some of the internal processes that the company go through are confidential and that he could not disclose, but had advised that the contaminated food would be examined by an independent party and that the incident had been reported to the Environmental health. I had a call with the Environmental health officer for Southampton City council, who advised me that matters of this nature should be reported by the restaurant as soon as they happen and they confirmed that they didn’t receive any notification from them. After the admittance from their representatives and even a long discussion with the Director Faisal Jamal (who laughed at me), that there was gross negligence and gross misconduct on behalf of the company, to which they even terminated the contract of their Manager Joe, they have just ignored the whole situation and buried the situation under the carpet despite my chasing several times for a conclusion to this traumatic experience. I shocked and appalled at the way this company operates and deals with these matters, it makes me think how many incidents have been covered up by unscrupulous individuals.

My First visit, and the last. soggy buns and dried chicken. This is a wannabe fast food chain that looks good on the tin, but definitely doesn’t do what you think it might. nowhere near the taste of other chains.

Went after a shopping trip and ordered 3 wings to go with our meal, they arrived and my wife bit into one and it was very pink and bloody, so i tried the other 2 to check and they were both bloody, so took them back to the counter and the staff were very dismissive saying this is how they come???? I asked to speak to a manager and spoke to someone called Mel and she said that this is how they are 'butchered' and they are blood vessels. I have eaten in many a chicken establishment and never really experienced bloody wings and if I have I would take them back and probably receive an apology an offer of replacement or a refund, what I received from Mel was no apology and a very rude dismissive attitude, I even asked one of the other members of staff if she would eat them and her reaction was 'no I don't trust them, I never eat the chicken wings' that pretty much says it all! So if you have any problems with your food and speak to a manager don't expect any customer service whatsoever, just expect a confrontational attitude and definitely no apology! Its a shame as I won't ever eat here again and the only trouble with a bad experience you generally tell everyone about it!

I had to take the time to write a review about this place. Exceptional service, not what you expect at a fast food place in a shopping mall in the UK! The staff are so friendly and cannot do enough for you! Well done to them all, you rarely see this in the UK! Food - finger licking good!

First time here and the last. Pleasant initial experience and then the loooong wait for a simple meal. Watched my takeaway dry up and cool under the lamps for almost 10 minutes. Only when prompted did my food arrive. I expressed my concern about the wait but was met with the most patronising smile and have a good day. Really? Customer service is poor, the product was barely warm and the whole experience was disappointing. NO CARE!

Best chicken in Southampton. Great that you can do wings and combos meals. Buffalo sauce is proper buffalo sauce but the other sauces, I’ve tried garlic cheese, cayenne ranch and blue cheese, are all so good.

Great customer service very friendly , amazing food and great value for money as this is my first time coming here , would come again!

Popped in for a quick dinner after work. Nice lady called Sophie Edwards provided excellent service and gave me food quickly. Food was still warm and well cooked. Would 100% come back

I had lunch there with my family, we didn't wait long but the food was not at all the best, we paid a lot. The worth of the food doesn’t have the value of what are you getting.

Excellent service and staff food was tasty and succulent would definitely visit again lovely service lad called Maison 😘

Upon seeing the name ‘Slim Chickens’, myself being a larger male thought I would not be welcomed into the establishment as I am not what you call slim. Despite this me and my friend bit the bullet and tried the place out and wow. The chicken strips were juicy peng-a-leng, the fries perfectly salted & the choice of sauces was out of this world. Coupled with the extra sides of the delicious mac & cheese and the homemade coleslaw this place is a win

I was in today for a little meal whilst doing my shopping and I was sat alone. My server was this young lad no older than 16 ,17 I’d say. He was really and made me feel welcome and not alone. I think his name began with an M but he was really nice

Was recommended to come here by a friend and we’re they right when they said it was amazing. Fast service and really good food, definitely would come back again. Was really easy to order and staff all seemed really well mannered and were very accommodating. Spoke to Joe while there who is I believe the assistant manager and he was nice and made an effort actually speak to customers, not many members of staff in these establishments do. Will be back again can’t get enough of this place!!

Had a delicious 4 tenders meal with milk shakes. Always great food and come here each time we are in town. Always quick service too.

This is our new favourite chicken place. The quality of the food is so good, considering its fast food. I can definitely recommend the Buffalo chicken sandwich. Service was quick, I did receive the wrong burger but it was resolved immediately. My only issue, there...

Lovely meal! Friendly service, clean and welcoming! No coffee though bit of a bummer for my mum! But she got over it! Would highly recommend!

Just perfect!the chicken was so juicy and the sause was amazing! The chips were crunchy just like i like them!

The food is very good and tasty I reccomend this to anyone who comes to west quay because it is very yummy and affordable

went here on 1st of july, it was our first visit so wasnt sure what to order. staff were great, friendly and helpful (and patient) ordered the 5 and 5 meal and some extra wings and extra strips with Korean dipping sauce. food arrived promptly...

We visited the venue in West Quay on a Saturday. The service was chaotic, We placed separate orders & given individualnumbers, but one order was not brought to the table. When we informed a member of staff, who said they would look into it, but...

Staff are so welcoming and go above and beyond to make a great experience! The food is delicious and very good prices for the food on offer! Highly recommend!

Fantastic food, we have visited or ordered takeaway a number of times now and we have never been disappointed! The range of sauces is great too (we haven't tried them all as I'm not a huge fan of super spicy/hot flavours, but honey BBQ and...

Had Slims a few times now and really brilliant chicken with great choices of sauces! staff always been friendly and seated us quickly! will be back!

Stopped for lunch , very busy but seemed to go very fast as staff on door had a table plan and extremely organised! The lady who sat me down explained menu and took my order fast as I told her I was on my lunch...

Really love this place, one of my favourite restaurants, it's like an old American diner, playing country music, and a big sports TV. The burgers are beautifully made with a selection of sauces to choice from and the pickles make it. Nice fries with skin...

You don’t expect a restaurant in a food court to be good, let alone worthy of a TripAdvisor review but what a surprise was Slim Chickens. I had a combo chicken tenders and wings. Both were great, wings cooked perfectly with the right amount of...

Excellent customer service. Absolutely fabulous food. Chicken 100% better comparing to others. Definitely we will be back.

Delicious and not overly expensive quick service meal. After ordering the meal was quickly taken over to our table. The chicken was delicious, it had a crispy batter and the chicken was very moist. The strawberry milkshake was cool and strong. The staff were very...

Amazing food, refillable drinks and lovely staff. 10/10. Lovely atmosphere and great flavours. Wish there was a Slim Chickens near us!

Never heard of them before but after bit of research they are a chain from the South America ; Arkansas to be precise. Ordered a Buffulo Chicken burger and it tastes amazing and the Wings with the inferno sauce were on point Slight criticism is...

Tried both dining in and the delivery experience! Food tasted great on both occasions! When dining in I found the portions to be smaller than delivery and the only issue I came across was the grilled chicken arrived cold when delivered, which can’t always be...

Visited around a week ago, had the “slims salad” was loads in the plate! Was served by Alex H , she was very polite and helped me through the menu, would 100% recommend. Everywhere was clean and waiters wore masks

Food was peng, came with my boys. Rachael was great to look at, nice server and fit. Will come back again.

If you’re a chicken fan, you MUST try Slim Chickens! Miles better than KFC with something for everybody. I went for the Cayenne Ranch sandwich, with fries and a refillable Pepsi max (inc the extra flavours). The sandwich was perfectly cooked, put together and exactly...

We went here for lunch randomly whilst visiting Southampton for a weekend away. food was delicious, portions are really big and the buffalo burger was insane. Need a branch in London! Covid measures were good, staff on the door make sure you are scanning in,...

I finally tried this place and then ended up eating in 3 times in one week and now I’ve got my family hooked! It’s fresh, tasty and good value for money as the portions are generous. Food quality is the same if you dine in...

I had chicken wrap which was very tasty and my husband had chicken salad. Chips lovely and crispy. Service really good. Milk shakes worth having.

Fast service, very very clean working to Covid criteria. Lovely staff and the loveliest fresh chicken and salad I have had since going to California. The milk shakes are also incredible. This place is perfect absolutely so pleased this is here and can not wait...

was visiting Southampton and needed something halal and did not want to go to do a normal branch place like McD, pizza Express or Wagamama....found this place..adn it was busy.. the team were very aware of halal and guided me straight away. daughters loved the...

Slim chickens was the best chicken burger and chips I have ever had ! Amazing ! Only downfall was the only drinks offered were the sugar free versions , but I guess that’s the way the world is now days !! I can not recommend...

Quick orders and an amazing veggie sandwich which had a lovely smoky flavour. All staff were very friendly and mostly abided with social distancing. The bottomless drinks were amazing and the cherry flavoured ice tea was so good. Skin on fries lightly seasoned and soft...

Been to the restaurant in Birmingham so was happy to hear Southampton would be getting a restaurant also. Always great good, especially the buffalo chicken wings. Even opening while during covud staff are friendly also already been twice since opening a week or so back.

I ordered a salad, struggled eating it with the wooden fork they served it with. When I asked for a napkin, I got given sheets of kitchen roll. I ordered a meal deal expecting it to come with fries, but it just came with unlimited...