Sizzling Pub in Gloucester

The last time I visited this restaurant I swore it would be the last, even a £25 voucher as compensation wasn't enough to get me to relive the awful experience that we had. It remains unspent, somewhere. Today we visited the new refurbished restaurant and it couldn't be more different. We were greeted by a friendly face and allowed to choose a table. I was advised that there would be a 45 minute wait for our food. It arrived after 20 minutes. The quality of the food was first class, the price is very good and the atmosphere clean and well ordered. We will definitely visit again.

Went for family meal before going on holiday. Refurb looks great. Food arrived quickly even though they were very busy and was lovely. Staff were all pleasant and checked everything was ok. Will definitely go back soon.

Arrived to find table that was reserved for us had been given away. Ordered through app from table. Ended up going to bar to get drinks as no sight of them after 20 minutes of waiting. Two out of 3 meals turned up after further 10 minutes then had to wait another 10 for third meal with the excuse of “there was a problem with the scampi”. Couldn’t they open the bag? When I complained that the hunters chicken was overcooked and dry the response I got was “well it’s better than being raw!”. Appalling attitude! We were going to have dessert but left straight away. Won’t be returning.

Lovey pub now all done out, food was excellent I had the tandoori chicken sizzler so good and lovely and hot, very tasty meal my husband had the steak and rib meal and his was lovely and hot and tasty too, the manager Pete was walking around and very pleasant to talk to, lots of staff always busy clearing away tables quickly as well. Decor is amazing here now we will be back.

Food was great, service was awesome , my disabled son was catered for brilliantly, Pete and his team were warm and welcoming as always and the new refurbishments look amazing.

Very well looked after by Tom (from the Kent crew!), great food, arrived quickly and reasonably priced. Nice shady spot in the garden.

Amazing good and excellent customer service Nothing was to much trouble Food was cooked perfectly One of my family members was very fussy but nothing was to much trouble.

This is the 3rd visit this week 3rd visit was not good had pies and the the the chips was cold the lady changed them but I think she put them in microwave my wife’s meal was not good she told the lady not so they gave her a free pudding but she said can’t give him a pudding because his chips was changed shame we was hoping this was going to be a regular *** but, to be fair the first 2 visits was good ** one bad experience don’t want to go back

I came here to enjoy my first meal after a very long battle with annorexia, yet i waited just under 2 hours for food. When the food came my steak was frsh from the feild across the road. the gammon and chicken were cold on my plate and it felt like rubber it was that over cooked the only somewhat edible thing on my plate were the fries and the sausage. As much as i can understand its a busy friday night and service will be slower, customers still have an expectation that the food would be some what edible after waiting over an hour for their food. As someone that has also worked in catering and hospitality i feel that if the kitchen can not consistanly prepare food in a timely manor on busy nights, maybe they should cut off service so they can make the food to a satisfactory standard. I will never eat here again due to the food being DISMAL.

11of us came for lunch and we were pleased with the meals we had and the first time we had been back to the Wagon and horses for our monthly lunch out

When I last reviewed 'The Wagon' I said I hoped that the improvements I had seen then continued. I'm happy to say that in my experience they have, and the number of people eating there seems to bear that out. Our last 2 visits have been on a Thursday lunchtime and on a Friday evening, and on both occasions it has been far busier than it was even a couple of months ago. Considering we are now in January, historically a quiet period for dining out, that has to be good news. There is talk of a refurbishment later in the year and that is certainly needed. The place is looking tatty. I just hope a better job is made of the work than was the case last time, when the quality of work was very poor.

Well we are pleasantly surprised, this has really picked up since the new people have taken over. I applaud the new staff & the food was very good & piping hot 😊

Megan, Ashley and all the staff were amazing tonight. Food was lovely and our little girl had an amazing birthday. Thank you so much!

We visited here again for the best food on the area. Lovely friendly staff ( with a sense of humour which always helps). Two of us had the chicken starters as usual and the others mushrooms all up to the usual standard. Loved the scampi and had the big one with peas and chips. Two had the skillets and one the curry. This is now a monthly treat for us all. Well done to all the staff and of course the chefs

Absolutely disgusting service rude food came out in complete random order drinks took over an hour to arrive and the waitress called Megan was an absolute disgrace to the company, obnoxious rude and disrespectful at our table, never again will our family visit this pitiful place.

Booked here for me & my mum after a busy day after our Craft Fayre. We decided to go for the tapas 5 for £17.50. With sweet pot fries & a nice glass of rosé. Mushrooms, calamari, nachos,chicken wings. I was not enjoying the fries, too greasy & overcooked. Loved the chicken wings. The calamari was nice, but the batter was greasy. And the mushrooms when biten into was oozing water. Oddly, the nachos had no guacamole and sour cream, just a small amount of cheese over loads of domino's & jalapeños coming out of your ears. I have chilli's. Overall , eventually, a nice chilled place to eat. Didn't feel rushed and the staff were so friendly. The nicest rossi have had in a while.

This place was suprisely quiet for a Saturday evening decor grubby and ripped seats but food was good ..place needs a revamp

We ate here again with our friends who live locally, the food is always good and generous. I had the curry this time. Wonderful, more than I could eat One of our group had the lasagne and a couple had the sizzling plates and all were really enjoyed. We always have the chicken starters which are always just cooked right and delicious.. can wait till the next visit. As all the staff are friendly and helpful, so nice to eat in relaxed place.

My partner and I had the most fabulous breakfast...we where 10 mons late in ordering it as it was just past 12pm...but the chef could not do enough for us saying it was no problem...also very reasonably priced would recommend ...absolutely delicious

Spontaneous meal out to this friendly pub in Hucclecote. Was moderately busy but the wait for food wasn’t too long and the meals that came were tasty, hot and prepared with care. Servers were very pleasant too. Salt cellars need attention as they don’t pour but they do have sachets so will let them off ;)

The chicken platter was quite nice, the jerk chicken is quite spicy for those with low tolerances. The Mexican chicken and wings were very nice. The gammon was okay just a bit dry but the chips are good quality.

Ordered online after scanning the QR code on the table, order food and drinks for me and my 2 kids, waited 30minutes and still hadn't even been served our drinks so went up to the bar and waited 10minutes for the couple in front to be served before I could ask where my drinks were to which the guy behind the bar then got the slip from behind him and then made my drinks (no apology or anything), the place wasn't even busy and 3 people behind the bar yet couldn't seem to cope making a few drinks. Place has gone right downhill, new staff everytime I go in so clearly something not right there. Food then took another 20minutes, and short on scampi and onion rings to what is stated on the menu but couldn't be bothered with the hassle of complaining as we would of finished our meals before it was put correct. Such slow service again wasn't even busy. Won't be going there again.

Dreadful service waited over an hour then to be told another twenty minutes ! Got a refund ! !Never again!

Posting for my neighbour. Excellent meal and service, the environment was clean but in need of some new chairs. We will be back as everything has improved and was enjoyable. Mrs S Parker

We visited in early September on one of the lovely hot days we had that week. We were told that there would be a wait for food of around 30 minutes but we weren't in a rush so didn't mind. All of the staff (serving at tables and at the bar) were excellent: friendly, helpful, apologetic about the wait; polite. They really made our visit. We felt sorry for the kitchen staff as the extractor fan was apparently not working and they were having to cook in extreme heat. Despite this, our food was really tasty and came out piping hot. We were not disappointed with anything and would happily return. We appreciate that eating out at the moment isn't as it was before the pandemic, but we had the sense that the staff members here were really trying to provide a good service and we were grateful for that. Thank you everyone and wish you well for the future.

Myself and my partner visited here for a bite to eat on Christmas eve, and left in less than an hour very disappointed. I had the crispy chilli beef with rice and my partner had the chicken skewers. Well mine was at least hot, but the rice tasted like it came out of an Uncle Bens microwavable packet and the Crispy Beef was more Crispy batter. The Chicken skewers were cold, no onions rings as stated and the fried onions on the not so hot skillet plate were burnt. Not one person came over and asked if our meal was ok, after complaining about the food after we finished, i think we got a sorry muttered under the waiters breath and nothing else was offered in regards to a discount. The food has really gone down hill at this establishment. Will not eat here again..

Belated 18th birthday meal Food was outstanding and drinks service was a little slow but can’t fault them as the place was busy! Thank you team!

Over 1 hour wait for main course. Non existent service. Waited 20 minutes to order dessert. Desserts when they arrived dumped on table amongst the dirty main course dishes which weren’t cleared away. Hugely disappointing.

Being a regular over many years and enjoying fabulous food and service I can honestly say that in the last year or so the place has gone terribly downhill. Such a shame as the food used to be amazing and the service impeccable. On my recent visits the food has been very poor. It’s so sad as this used to be such a fabulous place

Justo ahoraLa camarera era encantadora, que es la única razón por la que le damos una estrella.El primer problema fue dar tocino en un plato vegetariano, así que tuve que devolverlo.El bistec estaba seco y cocido y las cebollas estaban frías.Los aros de cebolla deberían haber venido con la hamburguesa, pero nunca aparecieron.La lasaña de verduras era pequeña y no sabía muy bien.Sin queso de verdad en los entrantes.Y para rematar, había un pelo en mi plato.Nos quejamos y nos quitaron 9 del pedido, el gerente no quiso hablar con nosotros y nunca nos ofrecieron una disculpa. Sintió mucha pena por la camarera mientras hacía todo lo posible. ¡Nunca volveré aquí y no lo recomendaré a nadie más! ! !

Visité aquí con un amigo. Tenía una comida principal que no le impresionó mientras yo tenía 3 platos pequeños. No me impresionó mi comida de ninguna manera. Tuve las alitas de pollo y salsa, las picaduras de kebab kofta de cordero y las gambas Torepedo. Las alitas de pollo y las salsas, aunque de buen sabor, solo había 3 y al precio estándar podría haberlas comprado en un supermercado con las gallinas adjuntas. Las picaduras de kebab Lamb kofta eran tan duras que apenas podía meterles un tenedor. Lo único bueno fue el Torpedo Langostinos, lamentablemente solo había 5. No podría recomendar esto a nadie. El servicio fue bueno pero podría haber sido mejor.

Visitamos a menudo y como la comida tenía un 50% de descuento, pensamos que comeríamos allí por primera vez desde Covid 19. Estábamos bastante decepcionados. Los pisos y algunas sillas estaban sucios y tenían comida. El servicio fue muy lento. La comida era bastante buena, pero en general este restaurante está muy por detrás de otros en la zona como The Greyhound y The Whittle. Aquí hay margen de mejora.

Yet another faultless meal this lunchtime. Always a good welcome, spotlessly clean Sanitiser at door and inside

Nuestra primera visita desde que reabrieron y es probable que sea la última a menos que actúen juntos. El comedor estaba vacío cuando llegamos, aparte de otra pareja. A pesar de esto, los recién llegados se sentaron en las mesas inmediatamente al lado de la nuestra. En ningún lugar cerca de un espacio de 2 metros, ya que podía tocar a las personas en las mesas contiguas.

Visitamos con 4 adultos y 2 niños (1 año y 3 años). Las comidas para niños se sirvieron con los entrantes según lo solicitado. Luego solo se sirvieron 3 comidas para adultos y hubo que pedirlas tres veces y esperar 10 minutos antes de que llegara la cuarta comida. La comida era de peor calidad de la que cabría esperar de una cadena de restaurantes. Necesitaba preguntar dos veces y esperar otros 10 minutos por los helados de los niños, que venían con cucharas de postre para adultos. Pidió cucharas de té y les dijo que no tenían ninguna, aunque se encontró y se les proporcionó una cuchara de helado. Proporcioné comentarios al gerente, quien dijo que tomarían en cuenta mis comentarios. No volvería a visitar.

Esta es la tercera vez que salimos a comer desde que reabrieron los restaurantes, me sorprendió que ningún personal llevara ningún tipo de visera o máscara, otros restaurantes / lugares de comida para llevar los habían estado usando. Sé que no es obligatorio, pero pensé que la empresa querría cuidar a su personal y clientes, pero supongo que no.Aparte de un entrante de cordero que salió cocido como balas, las comidas eran buenas. No volveré hasta que sea más seguro o comiencen a cuidar a su personal y clientes

Always a good meal to be had here. Always busy so best to book. The staff are always friendly. We had lunch on an Eat Out to Help Out Tuesday and ordered mixed grills and roast chicken meals. Excellent value and cooked to perfection.

Booked a table and on arrival everything seemed fine,escorted to table and we chose our menu,massive queue and when added to queue told to sit down due to people queuing too close too tables,complete joke we booked but people were walking in and getting tables,we walked out!

Food was very tasty, flavoursome and hot but although my food was called the dirty stack it was very messy and been thrown together without any care and attention, even to the point the waitress mentioned it when she served it to me. We also had dessert which tasted nice but again was messy and missing elements from the description on the menu. The staff were polite but looked stressed.

Nos horrorizó descubrir que los entrantes veganos y vegetarianos se cocinan en la misma freidora que el pollo. Se anuncian como veganos y vegetarianos, no lo son. La razón dada fue que pronto recibirán un nuevo menú. Entrante vegano y vegetariano cocinado en la misma freidora que el pollo. La otra comida que comemos estaba bien.

Yummy cheap food, perfect for a family meal out, friendly staff, food was fast and steak was cooked to perfection

Went for Sunday lunch this Sunday recommended by a friend booked online on entry one person serving drinks and taking orders eventually another person arrived we got our drinks went to our table then back down to order our Sunday lunch joined the que ordered food because we were having beef went to the condiments no horse radish anywhere cutlery I cleaned with the serviette when the food appeared took one look at it that was enough taste was Awful beef was not sliced beef of a joint was shredded beef packet mash rock hard parsnips spoonful of gravy roasters were paler than me in the winter frozen veg my granddaughter hated it the wife also couldn’t eat it because I paid for all of it I had to show willing I stopped 3 times to push the the plate away never going back there, not one person came to ask if everything was ok

Reserved tables not being used, when you do find an unreserved table they are dirty and sticky and dirty plates. Readon is not enough staff

Teníamos un cupón de regalo para Navidad para ir aquí. Cuando entramos al bar, el personal solo hablaba entre sí sin prestarnos atención. Pedimos la comida y nos sentamos en una mesa que necesitaba ser limpiada. Después de esperar a que alguien lo limpiara, fuimos al bar para pedir que lo limpiaran. Mirando al personal detrás de la barra sin hacer nada después de decir que lo harían, finalmente saqué una mano de una bolsa para limpiarla yo mismo. Cuando finalmente llegó la comida, limpió los 10 vasos que estaban sobre la mesa. Llegó una de las comidas y 15 minutos después llegó la mía. Luego pedimos un helado y esperamos media hora, así que fui al bar para recordarles que todavía estaba esperando. Después de otros 20 minutos llegó. Podía entender si estaban ocupados, PERO eran más de las 9 de la noche y el pub estaba menos de un cuarto lleno para entonces.

Great service and food! Definitely recommend, very friendly staff and helpful with any enquiries, will be returning more regularly.

Went here recently and service and food were both great! Would recommend to friends and family to go here!

Lovely meal for new year, great atmosphere. Very friendly staff. Meal was beautiful. Will definitely visit again

Lovely meal food came out in appropriate time staff was lovely and friendly. Bar staff where lovely.

met with family for a Christmas dinner, food was great and reasonable for price. service was excellent, bar staff took my order quickly and food came out hot with a nice warming smile from the staff.

Met with family for a Christmas Dinner, food was undercooked, portions were small, service was non existent! We constantly had to find bar staff to request our next course. The decor was dirty, and the Christmas lights went out as one of the wall sockets had FALLEN off the wall!!! Avoid this place at all costs

After a recent visit to the restaurant on the 23rd of December I will not be going back again, I understand this is one of the busiest months of the year but the restaurant was half empty so out experience was absolutely un called for, we had a party of 12 3 of which are children, we waited over an hour for our starters nothing was offered to the children colouring pack for example, for our starters to come out wrong gave the benefit of the doubt move on to mains the children were forgot about there food was served at least 10 minutes after adult mains, our food had seen better days moved onto dessert the children’s were forgotten about again no sight of deserts for them had to chase it up twice, I came away from our family meal really disappointed I emailed a complaint to get a reply from the assistant manger no emotion towards it at all 3 members of the party complained we all got the same automated reply to which we have all replayed and we have had nothing back very poor customer service skills from the assistant manager what so ever, we were not even offered anything from our bill out of good will what a let down wagon and horses staff

Fifteen of us had the Christmas festive meal here which we could not find fault with,good service,good food at a good price and a good atmosphere,what more could you ask for,in fact most of the party thought it was so good the following day they had breakfast here which was also very good value for money,well done to all the staff at the Wagon and Horses,wished there was a similar pub in my area.

Please don’t be put off by bad review in local press! Yes, that meal looked bad, but a group of us had a near faultless meal from their festive menu ( and I’ve very high standards! ). Recently all food seems to have improved- chips used to be hard but have really improved. They just need consistency now. I’m a local and have had more good than bad

While the food is, in the main, of an acceptable standard the service can be a bit slow, especially when less busy for some extrordinary reason. For some reason the French roll they serve with the soup is microwaved first in an effort to make it appear fresh, unfortunately it has the exact opposite affect. It comes out too hot to handle but as it cools down it turns to wood that you can neither cut, break or chew. It would be far better if it was served with just a slice of bread.

Love the food here usually but this experience was terrible. Ran out of most meals we wanted and were very short staffed.

his year my partner and i and her father decided to have christmas dinner at our local sizzling pub namely THE WAGON AND HORSES in Hucclecote Gloucester.. We booked and paid £38.99 per head in advanced

Well we will not be going back to the Wagon and Horses again!! One person on the bar so when I finally got served I got the girls two half lemonades and Ella-Rose a 250ml fruitshot, £4.15. Then they refused to heat up Barkley's baby food, Elsie-Mae's wrap came out and it literally didn't have enough chicken for the whole wrap (just enough for half). Our food was cold, mine looked like a kids meal. We then had to ask for the kids desserts twice, another 30min wait for them!! Service was the worst I've experienced. Went to change Barkley and well, nappy bin overflowing!! Absolutely disgraceful from start to finish!!

I appreciate that Boxing Day is going to be a very busy days for food outlets, but surely the management at the Wagon and Horses should have planned for that and have loads of staff waiting at tables.

14 miembros de Cotswold Friends vinieron para una comida festiva y todos disfrutamos mucho de la comida y el servicio también fue muy bueno. Uno de nuestros miembros que había estado en otras comidas navideñas pensó que la comida de Wagon and Horses era la mejor Excelente relación calidad-precio por dinero también

The staff gave great service all round and the food was amazing, would definitely recommend to many people I know

What a busy place this is. Do Not Be Put Off

I visited this establishment for an early breakfast well at approx 09.15am ,i must admit not very impressed the beans were cold the egg was hard ,and the sausage tasted and looked as if it had been cooked the day before and refried the next day.I am glad i never ordered the large one . Maybe a visit later in the day might be different .

Lovely friendly staff with a good atmosphere!!, food arrived quick and tasted brilliant, would highly recommend!!

I visited for a breakfast yesterday morning was very happy with the service I received, breakfast was very nice, was also checking out the new menu they have, will look forward to coming back and trying out some new dishes soon

Fast food and friendly staff. Really good set of staff and co-workers, also flexible hours. Would recommend to anyone wanting to eat or work here👍🏾

We have visited here a few times and it's definitely one of our favourites. Unfortunately our most recent visit the food was different we both had steaks and although we asked for medium they were really well done and dry. Despite the negative the puddings were really nice and never disappoint. Friendly staff, short waits and cheap prices. We will be coming again.

Came here on a busy Friday night, was very happy the time the food came out knowing it was busy! Great food would recommend to anyone! Staff friendly and was always happy to help

Good food service and friendly atmosphere and friendly staff. Food came at a fast paste. Food was at great

Came for a meal. Good value for money. Friendly sraff. Plenty of offers on the menu and variety for everyone to choose from

Cotswold Friends a small group of retired people go out once a month for lunch and made a return visit to The Wagon & Horses and we all enjoyed the meals very much and they were excellent value

Friday night in a very busy "no frills" pub where the food was extremely good and offered excellent value for money.

Very nice place very friendly staff would definitely visit again also recommend the morning breakfast

The food was to a high quality and tasted really good, service was amazing. Staff were bubbly and friendly, always happy to help when needed.

I visited the wagon and horses for a meal with my boyfriend. I found loads to choose from on the menu, and it was all great value for money

Great food for a good price and staff were amazing, would definitely come here again and recommend to others

I have been visiting the wagon and horses for many years and can always guarantee great food, quick service and friendly staff. Would definitely recommend to friends.

Me and my partner came here for a meal and drinks and was not disappointed. The food was great and the service was fantastic. Could not fault it.

My family and I visit often and are always made to feel welcome by the whole team. The food is great value, good quality and arrives in good time.

Good quality food for the price. Staff were polite and friendly. Would definitely return for another meal.

A lovely places to meet up with friends. Good value meals. Loads of choice of puddings. Clean and tidy inside and outside

Good value for money great food friendly staff and lovely atmosphere would definitely recommend to friends

My family and friends visited here for a birthday meal the other day, despite us being a large group the staff managed to get all our food out at the same time and everyone enjoyed what they had. Cannot fault the mixed grill and chocolate sundae! Would definitely recommend and will be back again

I went out with my family for a meal and what a really friendly pub the staff are really friendly I would highly recommend going.

Been here before, the service was brilliant! I was more than happy to return again, and the service was as expected. The staff were very friendly, the food was a very good value for money and the food was lovely. Would recommend

i like steak, this steak was good!!!!! The chips were lovely, peppercorn sauce even better, eddie isnt going hungry tonight! YUMMY!!

Visited here for my mums birthday all meals served nice and hot staff were friendly and very helpful

Brilliant food. Fast and friendly staff would highly recommend for a family meal. You can eat here with anyone friends family or even a date. Best restaurant I’ve been to for ages

Took my mother in law and daughter for a bite to it ,being a friday lunchtime wasnt expecting much as it was getting rather busy But service was quick,food arrived quick and hot.Good value ,Very tasty and staff was lovely.what more can you ask for .definately will be returning

Very nice food, would recommend to anyone! Staff was very friendly and nice. Wasn’t sure what to have but the staff helped me chose my meal.

went for a meal in the evening, lovely atmosphere staff friendly as always with food at a good price

We live within walking distance, consequently we have eaten here a lot over the years because we can both enjoy a couple of drinks with the meal. Sadly, as the title says, we have seen a slow decline in all aspects of the place, particularly in the past couple of years.

Visited the wagon and horses with a group of friends and had a very good time. We all took advantage of the lunch and drink deal and it was lovely. Very good value for money. I was very happy with the amount of filling they put in the jacket potatoes as wasnt expecting much with a free soft drink aswell . Will defo be returning

had a lovely time celebrating my mums birthday, staff were really friendly and attentive. the food which came out was lovely and everyone left feeling full. extremely happy for the price we paid , we even questioned if it was right because we thought it was really cheap. will definitely stay be returning

It was so amazing and fabulous, the staff were friendly and very fast service, definitely 100% recommend

Had a lovely meal here for my grandma’s birthday. She struggles with finding foods she can eat but the staff were very accommodating.

A group of 15 of us went for a birthday meal. Excellent services from start to finish. The staff went out of there way to help with every need

Myself and a few friends went for a meal and a few drinks for a leaving do, was very pleased with the quality of service we all received, staff were very helpful and friendly, the food was of good quality and value for money, would defiantly come here again.

Brilliant food!! Fast and friendly staff!, would highly recommend for a family meal, date or a few drinks!.

I do not usually like going to pubs because of previous experiences, but this place changed my view. They had polite, friendly and caring staff and even though it was boiling hot they didn't stop working. It was very child friendly and the meal prices were beyond comparable. 100% eat here again

What a venue. Brilliant atmosphere, brilliant food, brilliant staff and cracking drinks. Would recommend to anyone as it is really great value. Shall be returning.