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3.4

Based on 912 opinions finded in 2 websites

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Nº 624 in 734 in Torbay

Nº 151 of 167 British in Torbay

CUSTOMERS TALK ABOUT DISHES WITH..cookedlambroundsnackcoffeebeautifulfishmustcheesecreamprawnchickenpizzapaypotatoladysaladsteakold

comment_iconOpinions

They didn't want to give us a table for 8 and the entire restaurant was almost empty, there was just 4 persons inside the restaurant and we were very hungry. We went to ask if they had space for us and without hesitation he said no .

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Rubi Rivas . 2024-11-16

MORE AT Google

Am eating today about 10am food is not good have some hair in food 2 I feel sick 🤢 I pay 25.90 pounds

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Waraphon Bontea . 2024-10-27

MORE AT Google

A great harbour side bar, good friendly service. Lovely to sit outside enjoying a nice drink and watch the world go by.

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Chris Hamilton . 2024-10-24

MORE AT Google

The place does have a nice view of the harbour if you sit outside so that is a good point. My aunt had a BLT sandwich and chips which looked quite nice. I asked for a Cajun chicken sandwich and I have to say I was very disappointed. I don't leave bad reviews often but this was very poor. All I got was soft white bread with dryish sliced chicken which had been cooked with some kind of rub. It was difficult to tell if it was Cajun spice as not very hot or flavourful. Literally nothing else was in this sandwich. Luckily they bring sachets of sauces to the table and I added some mayo to it. The chips were fresh and fully cooked so those were ok. I probably wouldn't eat here again. I hope you read these reviews and do things better!

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Tiffany G . 2024-09-07

MORE AT TripAdvisor

Have visited before, and unfortunately made the mistake of coming back. I don't like to leave negative reviews, and always try to see positives in hard working people/businesses. There are no positives here unfortunately. Very poor serving set-up, with a queueing system. England was formed & shaped by people making plans, ideas & strategies - leaning against a bar. This practice is banned in here. The staff are rude, the beer is not well kept & it's highly priced. Love Torquay, it's been a part of my life for 40+ years - this is a blot on that particular copybook.

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Jason G . 2024-09-07

MORE AT TripAdvisor

Gentleman out front (not sure if the owner) was brilliant and even offered to clean my 1 year old sons baby bowl after he had finished eating 10/10 for service. Food was great and reasonably priced for somewhere in central torquay. Will come again for sure

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Andrew Clements . 2024-09-02

MORE AT Google

The guy who served us was very rude to my partner and myself threatened to k8ck.ke out if I used a door that was open that had a table in it which was a fire hazard also let people smoke in the door way avoid this place was given 1 pot of tea between 4 when ordered 2 cream teas scones are not the best as well avoid this place unless you wany to be abused by staff

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Shain Bryce . 2024-08-24

MORE AT TripAdvisor

Wonderful food great customer service. Simple jacket potato sent to another level with the filling overflowing Burger was juicy and tasty Lasagna delicious Sides perfect Would recommend to everyone

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Marie W . 2024-08-01

MORE AT TripAdvisor

Staff is rude. I ordered lasagne that was awful salad is stale just Garlic Bread is OK. Coffee is tasteless. I wouldn’t come again and wouldn’t recommend.

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Aylin Özgür . 2024-07-29

MORE AT Google

Polite Staff and affordable food, Fantastic Brunch and the eggs were done right £22 for 2 Pints of Orange juice and 2 full english breakfast. Will come again.

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carl pieraccini . 2024-07-28

MORE AT Google

Give a zero if I could, RUDE STAFF , all arguing amongst themselves, 3 people behind bar only serving 1 person at a time, RUDE , avoid go next door.

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Reveiwustay2 . 2024-07-27

MORE AT TripAdvisor

A chilled couple of hours, with nice food, wine, and some decent weather, bar staff very helpful and easy going, it's not the poshest place in town and doesn't pretend to be, but it has a relaxing atmosphere helped by friendly staff.

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Karl spudzilla66 Moore . 2024-06-26

MORE AT Google

Shiraz is a convenient location to sit outside and enjoy a cold beer on a hot sunny day.

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Steven Reffold . 2024-06-22

MORE AT Google

Always come to here a couple times a year and it’s definitely are go to place food was lovely , also staff are friendly especially Richard , perfect location to just chill and watch the world go by

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Nicki B . 2024-05-25

MORE AT TripAdvisor

Outdoor seating with large rain proof sun shades/ umbrellas. Great location adjacent similar bar/food outlets. On marina harbour-side we sheltered there when it poured down with rain late morning in May. Restricted movement along the harbour side as road works were in place. Purchased 2 large coffees very nice. No table Sevice cash or contactless. Friendly staff. Wheelchair accessible. No parking.

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Kenneth Davidson . 2024-05-25

MORE AT Google

Great location, very friendly staff. Recommended

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Natalie Guilfoyle . 2024-05-20

MORE AT Google

Good location but drinks over priced. 2 Doombar 13.90.

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John Pyne . 2024-03-24

MORE AT Google

Went in and was greeted horribly but a bar man shouldn’t have turned around and left but hunger and the wife made me stay unfortunately it didn’t get better as the food was ages to turn up all in all a horrible experience

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david Lloyd . 2024-03-07

MORE AT TripAdvisor

Can’t find the words to Describe how bad this place is yes you’re in a prime location but we all expect an alimentary of value for money you won’t get anything except the most basic of food at the most expensive price for what ever they can pull out of a freezer and change as much as they can change for from the freezer to your plate and to say the staff are curt is putting it mildly there attitude is Consider the temperature lucky we’re here

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Go31724950694 . 2024-01-17

MORE AT TripAdvisor

WOW! a fabulous harbour front restaurant with a limited but spectacular menu, food was superb and very well presented and cooked, kudos to the chef, they have a great range of draft alcohol and are reasonably priced.

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Em . 2023-11-29

MORE AT Google

Very expensive staff rude not very welcoming To be honest the pub was empty which says it all really avoid avoid avoid ………

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F7346FKtinam . 2023-10-30

MORE AT TripAdvisor

Excellent service demands recognition.

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Craig Cameron-Fisher . 2023-10-16

MORE AT Google

Very pricey stay away too expensive over £6.50 a pint stay away it’s not London robbering us all get with the game or go under

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mark_romang . 2023-10-07

MORE AT TripAdvisor

We had two full English Breakfasts costing £13.90 it was good value for money and very hot will definitely visit here again 👍🏻👍🏻

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S4310GKdavet . 2023-09-28

MORE AT TripAdvisor

I went here yesterday with my partner and child for some lunch as we are on holiday. The last behind the bar is the rudest person I have ever met. She was extremely unhelpful, very blunt, unfriendly and didn’t even smile once or even say ‘Hello’ the only time she spoke was when she told me to pay. I had asked for a coke, wasn’t told there was only Coke Zero so I asked to change to a j20. I asked for it in the bottle as she totally disregarded me. My 22 month year olds chicken was pink inside and had a line of blood through it. I am pregnant and when I asked for the steak To be medium, she said no it’s already done so when asked how the steak is cooked she just shrugged at me. I then asked for prawns (fine if they’re cooked!) and she questioned me after rolling her eyes at me. I then explained pink prawns are fine but not grey. She went on to say they will be grey and she even asked the guy in the kitchen who told me they were raw and frozen and served like that ……(they weren’t, they were pink- one good thing!) whilst eating she kept coming by our table and vaping. Just a really horrible experience from Such a cold lady. Go elsewhere!

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Simply Amy . 2023-09-19

MORE AT Google

I went here yesterday with my partner and child for some lunch as we are on holiday. The last behind the bar is the rudest person I have ever met. She was extremely unhelpful, very blunt, unfriendly and didn’t even smile once or even say ‘Hello’ the only time she spoke was when she told me to pay. I had asked for a coke, wasn’t told there was only Coke Zero so I asked to change to a j20. I asked for it in the bottle as she totally disregarded me. My 22 month year olds chicken was pink inside and had a line of blood through it. I am pregnant and when I asked for the steak To be medium, she said no it’s already done so when how the steak is cooked she just shrugged at me. I then asked for prawns (fine if they’re cooked!) and she questioned me after rolling her eyes at me. I then explained pink prawns are fine but not grey. She went on to say they will be grey and she even asked the guy in the kitchen who told me they were raw and frozen and served like that ……(they weren’t, they were pink- one good thing!) whilst eating she kept coming by our table and vaping. Just a really horrible experience from Such a cold lady. Go elsewhere!

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SimplyAmy95 . 2023-09-19

MORE AT TripAdvisor

Called Shiraz but doesn't have any. Signs says Hop House lager but doesn't have any. Overpriced. Relies on location. Have to queue for service but staff members available. Didn't try food.

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Greg Woodward . 2023-09-17

MORE AT Google

Beer is expensive £6.95 a pint a san miguel were not in central London

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Kris Smith . 2023-09-17

MORE AT Google

Loved this place. Owner was amazing to us. We loved the food. Really a little gem of a place. We will definitely go back when we visit Torquay again one day. Thanks to the owner for making it a great visit. Jo

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Jo Massyn . 2023-09-06

MORE AT Google

We drank here a few times during our week's holiday, the drinks were great, especially the fact they have Thatcher's. The staff let this place down, no such thing as good customer service here unfortunately. The food was ok, with plenty of choice on the menu and all.

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Cobi-leigh . 2023-09-01

MORE AT TripAdvisor

Ordered 2 pints of Madri and it cost £13.90 absolutely disgusting especially when you don’t even get table service way too expensive!!!

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Karon A . 2023-08-29

MORE AT TripAdvisor

It was a morning out with my mum, we are both from the north so a hearty breakfast is in our blood. I thought it would be cool to find somewhere to sit outside, sun is shining of course why not. We wandered into the harbour and thought we would check this place out. To me and my mum I thought it was one of the the best breakfasts in town. Has quoted by a lovely lady ‘it was made with love!’ and has a chef of breakfast cooking back in the day, it truly was a tasty plate of food and the service was top notch. You have gained new fans, we will definitely visit again. We kinda felt the northern warm welcome and to us that’s all you need. Eggs cooked perfectly. Ace morning.

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markmA1385AG . 2023-08-15

MORE AT TripAdvisor

£7 for a lager and a smile wouldn't have gone a miss from the barmaid. No atmosphere and barmaid looked like she didn't want to be there.

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Jeanette L . 2023-08-10

MORE AT TripAdvisor

Madly overpriced. Scaring off the tourists mate! £6.95 for San Miguel! Rock garden a better pub and priced at £5.40.

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Steve Egerton . 2023-08-06

MORE AT Google

Great location, staff very polite and friendly, best pint of Thatchers in Torquay my husband who uses a walking stick due to mobility and balance issues particularly liked this venue due to accessibility, the owner should be immensely proud of his team, whenever in Torquay this will be our 1st choice of venue

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Z5237YCsarahj . 2023-08-04

MORE AT TripAdvisor

Popped in as a walk by and we wanted to grab a light bite before heading back to our Hotel. Ordered a pint and half of lager, chips and a cajun chicken baguette... my wife asked for bread as we aren't a fan of overly crusty bread. It came unbuttoned, dry and quite frankly not tasty at all. Chips were OK but given cheap and tasteless sauces. Service not great and £23 for the pleasure, won't be going back

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Craigybaby69 . 2023-08-01

MORE AT TripAdvisor

Overpriced and the boss was an absolute misery. I think he turned the drink sour with his miserable face

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neil harper . 2023-07-29

MORE AT Google

Second time of visiting had prawn sandwich full to the sides with prawns served with chips and side salad worth every penny.

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Gloria Jelf . 2023-07-28

MORE AT Google

Not been in such a clean welcoming restaurant for a long time, my favourite place for a coffee., try food later.

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Brenda Clarke . 2023-07-28

MORE AT Google

Called in for a drink and light lunch with our two children aged 10 & 12. Sat ourselves on a vacant table and was told we couldn’t sit there because we had children. We were told to move to the back of the venue. Needless to say we left! Discrimination at its best!

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Jeremy T . 2023-07-26

MORE AT TripAdvisor

Although my order was wrong it was remedied quickly. The guy (who seemed like the manager) was very helpful and friendly. He seemed to be doing everything. Think they were short staffed. My meal was lovely.

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lindabradley10 . 2023-07-17

MORE AT TripAdvisor

Great little place richard saw us to our table excellent fellow could do enough for us wife in wheelchair an assett to the company

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Navigate06802468452 . 2023-07-17

MORE AT TripAdvisor

Fast service from staff who were so welcoming and helpful, beautiful views over the harbourside, delicious food in large portions and excellent value for money, amazing atmosphere and my fabourite beer which I've only ever tasted in Spain and not since 2019 so a wonderful surprise. If you want somewhere to have a decent pint and meal that's not overly loud or boisterous like other places then I urge you to visit Shiraz :)

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Marco Gianetti . 2023-07-16

MORE AT Google

The service here is awful we wouldnt eat here again. We ordered a starter and mains now anyone who has ever ordered starters and mains they are meant to bring out the starters 1st then the mains, not all of it at once. You couldnt fit all the plates on the on the tiny table. The staff seem clueless on standards of service. Its shocking a bar doens't have merlot which is £1> cheaper than the other red wine. Didnt like how the serving staff hovering around and taking the plates so fast you blink they are gone.

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Josh Dawson . 2023-07-09

MORE AT Google

Rubbish coffee, rude manager ignored my disability and told me to get in the queue while I supported myself at bar getting refund.

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Stephen R J . 2023-06-30

MORE AT TripAdvisor

We weren't expecting much from the cream tea but chose the location as it had baby changing. Got served curdled milk so asked for a new tea, was again served the same curdled milk. Left a pair of Ray-bans sunglasses on the table but on return 10 minutes later they were nowhere to be seen... Terrible experience.

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Lucy P . 2023-06-26

MORE AT TripAdvisor

One of the best pub/bar I've been to in a long time, great location, great value, great drinks and some of the best most friendly staff

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Dan O'Brien . 2023-06-19

MORE AT Google

Food not the best, the Lasagna I had was Luke warm and my husband's meal, Cajun chicken was cremated. Wouldn't eat here again, infact we won't be back to Torquay again full stop. The place is a dive.

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Mrs S . 2023-06-17

MORE AT Google

We were very pleased with the food and the service.

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Steve Yates . 2023-06-15

MORE AT Google

Came here on a solo visit and what a location. Beautiful spot to watch the world go by. Staff are friendly and helpful. Reasonably priced drinks too. Stayed here all day and didn't feel out of place. Didn't eat, but what food I saw looked amazing.

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Laura Davies-page . 2023-06-13

MORE AT Google

Visited bank holiday Monday with my partner, the staff were really unfriendly, except for the young girl waitress she was the only one wearing a smile. The food was average my brown bread sandwich was obviously made with stale bread!!!! The meal stated served with...

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Christine T . 2023-05-29

MORE AT TripAdvisor

Closed at 8pm on a Saturday night? whats that all about, could not believe it when pubs need all the customers they can get

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KevEls . 2023-05-20

MORE AT TripAdvisor

Called here for a cream tea,just stood for a while until the woman who served us was not customer friendly at all,not sure if she was a manager seemed to have s accent.no customer service,told they be at end of bar,so wife went up and...

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paul p . 2023-05-04

MORE AT TripAdvisor

Came here prior to wrexham /torquay game .It was expectionally busy ,but staff found chairs for us ,only 2 bar staff on so very long queues for drinks ,breakfast was reasonably priced and excellent ....there was a wonderful atmosphere and enjoyed a few hours here in the sun .

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Claire edginton . 2023-04-29

MORE AT Google

Didn't want to waste time trawling around looking for something, so we stopped off here for cream tea as the weather was good and could sit outside. Unfortunately, outside was somewhat hampered by the shouty drunk stumbling around. Has to be said, if this cream...

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toweliechaos . 2023-04-06

MORE AT TripAdvisor

Food was terrible, too cold and just didn’t feel like eating it at the end it was that bad, staff are unwelcoming and lazy, the manager needs to sort it out

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Hello . 2023-03-12

MORE AT Google

I will not eat here again food took ages to come and not nice on arrival run out of most lathers and food so limited should of walked out or asked for money back

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Denise Davies . 2023-01-02

MORE AT Google

its very good🌹🌹 i like evry food in this resturant

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Navid Mardani . 2022-12-05

MORE AT Google

This is the best place to lhave a drink or have food on Torquay it is my personal favourite

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Stewart McLaren . 2022-11-30

MORE AT Google

We visited Torquay as it was my Birthday and popped in here for a spot of lunch. We ordered 2 Lasagnes which came with a side salad and garlic bread, we also ordered 1 side of chips. Well we thoroughly enjoyed it and would definitely visit again.

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Lorraine Hamley . 2022-11-04

MORE AT Google

Terrible! Avoid for food. Ordered from the main menu, both meals came and were cold in the middle.. it was clear nothing was homemade and all microwaved. The glasses were dirty and had lipstick stains on both! The atmosphere was very cold and unwelcoming. Although the food was reheated no effort was made to offer discount on the bill or an alternative choice. Very disappointing. Would not recommend at all!

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Lindsey Whittingham . 2022-11-04

MORE AT Google

Extortionate beer prices. Miserable bar staff won't be going again.

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Graham Robb . 2022-11-01

MORE AT Google

I haven't had service like this I'm the bay before. The young lady who took us to the table was so rude, Ordered starters and mains with 8 of us. You have to pay up front. Over £150. They brought out the starters all 10...

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U1147ZHzoeh . 2022-10-25

MORE AT TripAdvisor

Decided to eat here as our usual bar next door wasn't doing food today. Staff are so miserable and really have no idea,what they are doing, the 1 waitress was walking around with a piece of tissue stuck to her lip with blood on it...

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donnamH4893UI . 2022-10-03

MORE AT TripAdvisor

During a stroll around the town and harbourside, I stopped for a drink but was charged £5.35 for a pint of Thatchers. The girl hesitated, perhaps having realised her mistake but then said "that's the right amount". I checked the website and its not. £3.95...

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Pacebos . 2022-09-27

MORE AT TripAdvisor

Just had a meal here dog friendly to, Nice staff quick delivery of our meals which was lovely , prices ok will visit again

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Anthony Griffiths . 2022-09-26

MORE AT Google

Food was fab staff wasn't very pleasant we didn't feel very welcomed as soon as the food came out they started clearing around us and turning lights off its was 730pm on a Friday sunny evening I just got the impression that the staff working that shift wanted us gone as fast as possible as they had plans of there own. Lovely venue but want be returning. Very disappointed😞

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Sheena Davies . 2022-09-24

MORE AT Google

I have never witnessed such rudeness from a particular bar staff team member ever! She had no idea how to mix drinks, operate the till nor treat customers. She charged us well over the odds for our 2 drinks and when I confronted her she yelled at her collegue and asked for help. When her collegue tried to help her she yelled and snapped at her and verbally abused her and then started using foul language in front of me. The F WORD to be precise! She had a horrible attitude and possibly anger issues because of the way she conducted herself. Absolute horrible place and disgustingly over priced with really bad unfriendly staff..

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Julie . 2022-09-24

MORE AT Google

Went here for a light lunch, staff were rude with the exception of a young girl waiting outside, large latte was smallest I've ever seen, get more in a standard mug, we ordered sandwiches, they came with chips and salad, advert board says baguettes, was...

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308angelao . 2022-09-11

MORE AT TripAdvisor

Dobre jedzenie przystepne ceny i miła obsługa

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Malgorzata Bernat . 2022-09-09

MORE AT Google

Miserable staff. A female who I guess is boss. And the staff female collecting plates coughingand spluttering (covid. Ah hem ) Not for me. And expensive

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809debbiea . 2022-09-07

MORE AT TripAdvisor

Popped in for a drink with my wife on Friday evening. Should of realised that there must be something wrong with the place as they were so quiet. Found all three staff members present to be totally lacking in customer service skills. At no point...

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martinsF4425ST . 2022-09-05

MORE AT TripAdvisor

We visited this pub twice , with our two dogs and was made so welcome the staff were so pleasant and helpful , can’t thank them enough .

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Resort31922876494 . 2022-08-29

MORE AT TripAdvisor

not bad could be a bit cleaner drinks okay but I would not eat there expensive menu

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Sheila Evans . 2022-08-17

MORE AT Google

Good location nice drinks the most miserable staff I have ever encountered they need to find a new vocation as hospitality is not there forte.

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Darren Willard . 2022-08-10

MORE AT Google

What aload of rubbish, I ordered a chicken burger that didn't even cover half the bun it was served in! My husband ordered crab cakes, don't bother they're not fresh and we're over cooked. The kids meals were passable but then again they have no standards where food is concerned as they are foster kids who were starved previously...absolute s#%;e! Sorry lots of room for improvement here, go elsewhere!

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Corri Moverley . 2022-08-09

MORE AT Google

Bartender arrogant…. Outside area very dirty. Waitress sitting at the table having latte and on phone ….

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John Smith . 2022-08-02

MORE AT Google

No ordering at table, not aloud to stand at bar. Had to leave and go to Offshore,(which was good)!

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Edward Nuttall . 2022-08-02

MORE AT Google

Happy to sell drinks before informing you that kids aren’t welcome in their empty bar. Extremely bad attitude and an overall embarrassment to the town. AVOID.

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969keiths . 2022-07-28

MORE AT TripAdvisor

Nice clean +tidy place good service

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jackie speak . 2022-07-24

MORE AT Google

Not sure if this is just for locals, however it is around the marina so tourists are expected. We had been in a couple of other places for drinks around the marina, all welcoming and accommodating with children. We went inside here found a table...

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Deebles10 . 2022-07-02

MORE AT TripAdvisor

Very rude, arrogant bartender. Has to learn to be nice with the guests who enter the premises to spend their hard earned cash!

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Raymond Desjardins . 2022-07-01

MORE AT Google

Realise you’re in a prime position - but £6.20 for a pint of cider 😱 and service wasn’t particularly pleasant either. Never again

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N3957TFkevins . 2022-06-22

MORE AT TripAdvisor

Staff so miserable people go on holiday for great experience and to spend hard earned money won't visit that bar again

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Joan Burrage . 2022-06-18

MORE AT Google

Only had drinks found it expensive £

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Harry H . 2022-06-09

MORE AT Google

Ordered large English breakfast just to try it out. No customers outside and only one inside at 930 am Sunday morning. Although it was typical and nothing noteworthy it still hit the spot. Two breakfasts and two coffees for 19 quid. View of the harbour, prompt wait staff. Not fine dining, the dining was fine.

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Michael . 2022-05-29

MORE AT Google

It's alright. Nice coffee and half decent brekkie, bit marred by the fact that you feel like you're a pain in the ar*e

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smudgepaw . 2022-05-22

MORE AT TripAdvisor

Excellent food friendly staff not too dear

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David Kingdom . 2022-05-22

MORE AT Google

Nice food and staff, good value and homemade

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Dave Bevan . 2022-05-20

MORE AT Google

We think the Guy and girl behind the bar need to smile a bit more,,,,the server had a lovely smile 😃

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Michael Bailey . 2022-05-20

MORE AT Google

Normally love shiraz food no complaints drinks nice and cold just what you want on nice day but last night 19th May went down for a meal and drinks before going to show but we did not realise they close at 6pm staff started packing table and chairs away while we were still eating made us feel very uncomfortable was not pleased

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Brenda Lyle . 2022-05-20

MORE AT Google

Last year I visited ‘Shiraz’ on quite a few occasions. Last year table service was available, hence the higher prices of drinks etc… I have now revisited ‘Shiraz’, and was told that I now had to order my drinks etc at the bar… Which I’m...

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truestfoodiest . 2022-05-17

MORE AT TripAdvisor

Not particularly customer friendly. Very expensive. Staff seem more interested in talking to each other than to customers. Cold atmosphere. Won't visit again. There are better places in Torquay.

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Nick Davies . 2022-04-29

MORE AT Google

Aweful. A seafront establishment, that admitted it was all frozen food and not fresh. Fish was drowning in a green oil and staff where rude

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Shapeshiftr75 . 2022-04-23

MORE AT TripAdvisor

Has the steak baggette. Wasnt half bad

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Darren Jensen . 2022-04-15

MORE AT Google

Rude customer service, instead of explaining to customers not to take glasses outside he threw his hands in the air and shouted across the centre what are you doing… this is extremely embarrassing as everyone was then watching, instead of being professional and coming over to us to talk to us he chose to SHOUT at us from across the centre. We then explained how we didn’t know you couldn’t do this and we was simply asking other family members if they wanted a drink and he then proceeded to look down at us and act like we were stupid… would not recommend as other bars around here are extremely nice and polite, such a shame one man can put a bad name on a business… would not recommend.

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Leah Clark . 2022-04-12

MORE AT Google

While on holiday we visited shiraz for a meal they went out off their way to prepare the 8 of us a full english breakfast even though it was after 2pm and the breakfast finished at 12pm i would highly recommend them when visiting torquay

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U6215WZhelenb . 2022-04-10

MORE AT TripAdvisor

Absolutely amazing food, friendly staff, really good prices and beautiful location!

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Aimee Debarr . 2022-03-21

MORE AT Google

Excellent friendly staff, nice view of the harbour and boats

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Peter Aitkenhead . 2021-12-02

MORE AT Google

I cannot describe how shocking this establishment is… let’s start with the fact you pay for overpriced cheap frozen food that has come out the microwave. A pint of coke is actually Coke Zero and are paying full sugar tax prices, or the creepy waiter...

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292kieranc . 2021-10-28

MORE AT TripAdvisor

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British
outdoor_seating_134609takeaway_134609delivery_134609

the food is hot, filling and arrives very quickly, even when dinning room is full. service is 100% attentive. the range of food is very good

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3.5

279 Opinions

location-iconPark Hill Road
British
outdoor_seating_72225takeaway_72225delivery_72225

Came away bitterly disappointed. This was to be a 'milestone ' birthday treat. We were looking forward to a beautiful afternoon tea with a table covered with a crisp, white tablecloth, laidened with delicious teatime treats overlooking Torbay. The experience was nothing like we had hoped for. No one to meet and greet us upon arrival. We were initially ignored then directed, not shown, to a cracked brown formica table 'set' for us with two paper napkins, knives and forks and two glass tumblers, in a corner, away from the main dining area and the window. Eventually, we were approached by Heidi, whom we assumed to be restaurant manager. We asked to be reseated and a table was cleared for us. We were served a pot of tea for two and awaited our food. An hour later, we were still waiting. During that time we witnessed several disgruntled customers complaining. Although there were three waiters present, we did not receive any service or attention from them. After an hour, Heidi reappeared and was very apologetic. She offered us a complimentary glass of Prosecco. Our booking had been for 3pm. By now it was 4.30. The food arrived and like the tea table, was nothing like we were led to expect. The sandwiches were not as described on the menu. Some of the fillings were spread so thinly that they were difficult to identify. The pastries were missing. The cakes were not the patisserie style fancies shown in the promotional pictures, but more like traybakes cut into different sized chunks and didn't seem particularly fresh. Our teapot was refreshed and we were given new cups and "saucers", which turned out to be side plates. Heidi did try to make us comfortable, but by that time, all hope of enjoying our afternoon was lost. We did ask a waiter for a box to take our cakes away but were told "We don't do boxes" and we're directed to a pile of paper napkins and told to help ourselves. The three saving graces are; At £25, it wasn't the most expensive afternoon tea. I would have paid more for a first class experience. Heidi did her best to keep customers happy, with what appeared to be very little support from her colleagues. Whatever the Imperial are paying her, it's not enough. The one thing that the hotel did deliver on was the magnificent view, but I give the Imperial no credit for that whatsoever. Lastly, I sent an email to the Imperial later that day, and to add insult to injury, now, almost a week later, have had no response. NB. Pictured - what the Imperial's advertising led us to expect. NOT what we got !