Based on 908 opinions finded in 2 websites
Opinions
The place does have a nice view of the harbour if you sit outside so that is a good point. My aunt had a BLT sandwich and chips which looked quite nice. I asked for a Cajun chicken sandwich and I have to say I was very disappointed. I don't leave bad reviews often but this was very poor. All I got was soft white bread with dryish sliced chicken which had been cooked with some kind of rub. It was difficult to tell if it was Cajun spice as not very hot or flavourful. Literally nothing else was in this sandwich. Luckily they bring sachets of sauces to the table and I added some mayo to it. The chips were fresh and fully cooked so those were ok. I probably wouldn't eat here again. I hope you read these reviews and do things better!
Tiffany G . 2024-09-07
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Have visited before, and unfortunately made the mistake of coming back. I don't like to leave negative reviews, and always try to see positives in hard working people/businesses. There are no positives here unfortunately. Very poor serving set-up, with a queueing system. England was formed & shaped by people making plans, ideas & strategies - leaning against a bar. This practice is banned in here. The staff are rude, the beer is not well kept & it's highly priced. Love Torquay, it's been a part of my life for 40+ years - this is a blot on that particular copybook.
Jason G . 2024-09-07
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Gentleman out front (not sure if the owner) was brilliant and even offered to clean my 1 year old sons baby bowl after he had finished eating 10/10 for service. Food was great and reasonably priced for somewhere in central torquay. Will come again for sure
Andrew Clements . 2024-09-02
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The guy who served us was very rude to my partner and myself threatened to k8ck.ke out if I used a door that was open that had a table in it which was a fire hazard also let people smoke in the door way avoid this place was given 1 pot of tea between 4 when ordered 2 cream teas scones are not the best as well avoid this place unless you wany to be abused by staff
Shain Bryce . 2024-08-24
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Wonderful food great customer service. Simple jacket potato sent to another level with the filling overflowing Burger was juicy and tasty Lasagna delicious Sides perfect Would recommend to everyone
Marie W . 2024-08-01
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Staff is rude. I ordered lasagne that was awful salad is stale just Garlic Bread is OK. Coffee is tasteless. I wouldn’t come again and wouldn’t recommend.
Aylin Özgür . 2024-07-29
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Polite Staff and affordable food, Fantastic Brunch and the eggs were done right £22 for 2 Pints of Orange juice and 2 full english breakfast. Will come again.
carl pieraccini . 2024-07-28
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Give a zero if I could, RUDE STAFF , all arguing amongst themselves, 3 people behind bar only serving 1 person at a time, RUDE , avoid go next door.
Reveiwustay2 . 2024-07-27
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A chilled couple of hours, with nice food, wine, and some decent weather, bar staff very helpful and easy going, it's not the poshest place in town and doesn't pretend to be, but it has a relaxing atmosphere helped by friendly staff.
Karl spudzilla66 Moore . 2024-06-26
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Shiraz is a convenient location to sit outside and enjoy a cold beer on a hot sunny day.
Steven Reffold . 2024-06-22
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Always come to here a couple times a year and it’s definitely are go to place food was lovely , also staff are friendly especially Richard , perfect location to just chill and watch the world go by
Nicki B . 2024-05-25
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Outdoor seating with large rain proof sun shades/ umbrellas. Great location adjacent similar bar/food outlets. On marina harbour-side we sheltered there when it poured down with rain late morning in May. Restricted movement along the harbour side as road works were in place. Purchased 2 large coffees very nice. No table Sevice cash or contactless. Friendly staff. Wheelchair accessible. No parking.
Kenneth Davidson . 2024-05-25
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Great location, very friendly staff. Recommended
Natalie Guilfoyle . 2024-05-20
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Good location but drinks over priced. 2 Doombar 13.90.
John Pyne . 2024-03-24
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Went in and was greeted horribly but a bar man shouldn’t have turned around and left but hunger and the wife made me stay unfortunately it didn’t get better as the food was ages to turn up all in all a horrible experience
david Lloyd . 2024-03-07
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Can’t find the words to Describe how bad this place is yes you’re in a prime location but we all expect an alimentary of value for money you won’t get anything except the most basic of food at the most expensive price for what ever they can pull out of a freezer and change as much as they can change for from the freezer to your plate and to say the staff are curt is putting it mildly there attitude is Consider the temperature lucky we’re here
Go31724950694 . 2024-01-17
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WOW! a fabulous harbour front restaurant with a limited but spectacular menu, food was superb and very well presented and cooked, kudos to the chef, they have a great range of draft alcohol and are reasonably priced.
Em . 2023-11-29
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Very expensive staff rude not very welcoming To be honest the pub was empty which says it all really avoid avoid avoid ………
F7346FKtinam . 2023-10-30
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Excellent service demands recognition.
Craig Cameron-Fisher . 2023-10-16
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Very pricey stay away too expensive over £6.50 a pint stay away it’s not London robbering us all get with the game or go under
mark_romang . 2023-10-07
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We had two full English Breakfasts costing £13.90 it was good value for money and very hot will definitely visit here again 👍🏻👍🏻
S4310GKdavet . 2023-09-28
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I went here yesterday with my partner and child for some lunch as we are on holiday. The last behind the bar is the rudest person I have ever met. She was extremely unhelpful, very blunt, unfriendly and didn’t even smile once or even say ‘Hello’ the only time she spoke was when she told me to pay. I had asked for a coke, wasn’t told there was only Coke Zero so I asked to change to a j20. I asked for it in the bottle as she totally disregarded me. My 22 month year olds chicken was pink inside and had a line of blood through it. I am pregnant and when I asked for the steak To be medium, she said no it’s already done so when how the steak is cooked she just shrugged at me. I then asked for prawns (fine if they’re cooked!) and she questioned me after rolling her eyes at me. I then explained pink prawns are fine but not grey. She went on to say they will be grey and she even asked the guy in the kitchen who told me they were raw and frozen and served like that ……(they weren’t, they were pink- one good thing!) whilst eating she kept coming by our table and vaping. Just a really horrible experience from Such a cold lady. Go elsewhere!
SimplyAmy95 . 2023-09-19
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I went here yesterday with my partner and child for some lunch as we are on holiday. The last behind the bar is the rudest person I have ever met. She was extremely unhelpful, very blunt, unfriendly and didn’t even smile once or even say ‘Hello’ the only time she spoke was when she told me to pay. I had asked for a coke, wasn’t told there was only Coke Zero so I asked to change to a j20. I asked for it in the bottle as she totally disregarded me. My 22 month year olds chicken was pink inside and had a line of blood through it. I am pregnant and when I asked for the steak To be medium, she said no it’s already done so when asked how the steak is cooked she just shrugged at me. I then asked for prawns (fine if they’re cooked!) and she questioned me after rolling her eyes at me. I then explained pink prawns are fine but not grey. She went on to say they will be grey and she even asked the guy in the kitchen who told me they were raw and frozen and served like that ……(they weren’t, they were pink- one good thing!) whilst eating she kept coming by our table and vaping. Just a really horrible experience from Such a cold lady. Go elsewhere!
Simply Amy . 2023-09-19
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Beer is expensive £6.95 a pint a san miguel were not in central London
Kris Smith . 2023-09-17
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Called Shiraz but doesn't have any. Signs says Hop House lager but doesn't have any. Overpriced. Relies on location. Have to queue for service but staff members available. Didn't try food.
Greg Woodward . 2023-09-17
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Loved this place. Owner was amazing to us. We loved the food. Really a little gem of a place. We will definitely go back when we visit Torquay again one day. Thanks to the owner for making it a great visit. Jo
Jo Massyn . 2023-09-06
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We drank here a few times during our week's holiday, the drinks were great, especially the fact they have Thatcher's. The staff let this place down, no such thing as good customer service here unfortunately. The food was ok, with plenty of choice on the menu and all.
Cobi-leigh . 2023-09-01
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Ordered 2 pints of Madri and it cost £13.90 absolutely disgusting especially when you don’t even get table service way too expensive!!!
Karon A . 2023-08-29
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It was a morning out with my mum, we are both from the north so a hearty breakfast is in our blood. I thought it would be cool to find somewhere to sit outside, sun is shining of course why not. We wandered into the harbour and thought we would check this place out. To me and my mum I thought it was one of the the best breakfasts in town. Has quoted by a lovely lady ‘it was made with love!’ and has a chef of breakfast cooking back in the day, it truly was a tasty plate of food and the service was top notch. You have gained new fans, we will definitely visit again. We kinda felt the northern warm welcome and to us that’s all you need. Eggs cooked perfectly. Ace morning.
markmA1385AG . 2023-08-15
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£7 for a lager and a smile wouldn't have gone a miss from the barmaid. No atmosphere and barmaid looked like she didn't want to be there.
Jeanette L . 2023-08-10
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Madly overpriced. Scaring off the tourists mate! £6.95 for San Miguel! Rock garden a better pub and priced at £5.40.
Steve Egerton . 2023-08-06
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Great location, staff very polite and friendly, best pint of Thatchers in Torquay my husband who uses a walking stick due to mobility and balance issues particularly liked this venue due to accessibility, the owner should be immensely proud of his team, whenever in Torquay this will be our 1st choice of venue
Z5237YCsarahj . 2023-08-04
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Popped in as a walk by and we wanted to grab a light bite before heading back to our Hotel. Ordered a pint and half of lager, chips and a cajun chicken baguette... my wife asked for bread as we aren't a fan of overly crusty bread. It came unbuttoned, dry and quite frankly not tasty at all. Chips were OK but given cheap and tasteless sauces. Service not great and £23 for the pleasure, won't be going back
Craigybaby69 . 2023-08-01
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Overpriced and the boss was an absolute misery. I think he turned the drink sour with his miserable face
neil harper . 2023-07-29
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Second time of visiting had prawn sandwich full to the sides with prawns served with chips and side salad worth every penny.
Gloria Jelf . 2023-07-28
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Not been in such a clean welcoming restaurant for a long time, my favourite place for a coffee., try food later.
Brenda Clarke . 2023-07-28
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Called in for a drink and light lunch with our two children aged 10 & 12. Sat ourselves on a vacant table and was told we couldn’t sit there because we had children. We were told to move to the back of the venue. Needless to say we left! Discrimination at its best!
Jeremy T . 2023-07-26
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Great little place richard saw us to our table excellent fellow could do enough for us wife in wheelchair an assett to the company
Navigate06802468452 . 2023-07-17
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Although my order was wrong it was remedied quickly. The guy (who seemed like the manager) was very helpful and friendly. He seemed to be doing everything. Think they were short staffed. My meal was lovely.
lindabradley10 . 2023-07-17
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Fast service from staff who were so welcoming and helpful, beautiful views over the harbourside, delicious food in large portions and excellent value for money, amazing atmosphere and my fabourite beer which I've only ever tasted in Spain and not since 2019 so a wonderful surprise. If you want somewhere to have a decent pint and meal that's not overly loud or boisterous like other places then I urge you to visit Shiraz :)
Marco Gianetti . 2023-07-16
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The service here is awful we wouldnt eat here again. We ordered a starter and mains now anyone who has ever ordered starters and mains they are meant to bring out the starters 1st then the mains, not all of it at once. You couldnt fit all the plates on the on the tiny table. The staff seem clueless on standards of service. Its shocking a bar doens't have merlot which is £1> cheaper than the other red wine. Didnt like how the serving staff hovering around and taking the plates so fast you blink they are gone.
Josh Dawson . 2023-07-09
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Rubbish coffee, rude manager ignored my disability and told me to get in the queue while I supported myself at bar getting refund.
Stephen R J . 2023-06-30
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We weren't expecting much from the cream tea but chose the location as it had baby changing. Got served curdled milk so asked for a new tea, was again served the same curdled milk. Left a pair of Ray-bans sunglasses on the table but on return 10 minutes later they were nowhere to be seen... Terrible experience.
Lucy P . 2023-06-26
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One of the best pub/bar I've been to in a long time, great location, great value, great drinks and some of the best most friendly staff
Dan O'Brien . 2023-06-19
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Food not the best, the Lasagna I had was Luke warm and my husband's meal, Cajun chicken was cremated. Wouldn't eat here again, infact we won't be back to Torquay again full stop. The place is a dive.
Mrs S . 2023-06-17
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We were very pleased with the food and the service.
Steve Yates . 2023-06-15
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Came here on a solo visit and what a location. Beautiful spot to watch the world go by. Staff are friendly and helpful. Reasonably priced drinks too. Stayed here all day and didn't feel out of place. Didn't eat, but what food I saw looked amazing.
Laura Davies-page . 2023-06-13
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Visited bank holiday Monday with my partner, the staff were really unfriendly, except for the young girl waitress she was the only one wearing a smile. The food was average my brown bread sandwich was obviously made with stale bread!!!! The meal stated served with...
Christine T . 2023-05-29
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Closed at 8pm on a Saturday night? whats that all about, could not believe it when pubs need all the customers they can get
KevEls . 2023-05-20
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Called here for a cream tea,just stood for a while until the woman who served us was not customer friendly at all,not sure if she was a manager seemed to have s accent.no customer service,told they be at end of bar,so wife went up and...
paul p . 2023-05-04
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Came here prior to wrexham /torquay game .It was expectionally busy ,but staff found chairs for us ,only 2 bar staff on so very long queues for drinks ,breakfast was reasonably priced and excellent ....there was a wonderful atmosphere and enjoyed a few hours here in the sun .
Claire edginton . 2023-04-29
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Didn't want to waste time trawling around looking for something, so we stopped off here for cream tea as the weather was good and could sit outside. Unfortunately, outside was somewhat hampered by the shouty drunk stumbling around. Has to be said, if this cream...
toweliechaos . 2023-04-06
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Food was terrible, too cold and just didn’t feel like eating it at the end it was that bad, staff are unwelcoming and lazy, the manager needs to sort it out
Hello . 2023-03-12
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I will not eat here again food took ages to come and not nice on arrival run out of most lathers and food so limited should of walked out or asked for money back
Denise Davies . 2023-01-02
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its very good🌹🌹 i like evry food in this resturant
Navid Mardani . 2022-12-05
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This is the best place to lhave a drink or have food on Torquay it is my personal favourite
Stewart McLaren . 2022-11-30
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We visited Torquay as it was my Birthday and popped in here for a spot of lunch. We ordered 2 Lasagnes which came with a side salad and garlic bread, we also ordered 1 side of chips. Well we thoroughly enjoyed it and would definitely visit again.
Lorraine Hamley . 2022-11-04
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Terrible! Avoid for food. Ordered from the main menu, both meals came and were cold in the middle.. it was clear nothing was homemade and all microwaved. The glasses were dirty and had lipstick stains on both! The atmosphere was very cold and unwelcoming. Although the food was reheated no effort was made to offer discount on the bill or an alternative choice. Very disappointing. Would not recommend at all!
Lindsey Whittingham . 2022-11-04
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Extortionate beer prices. Miserable bar staff won't be going again.
Graham Robb . 2022-11-01
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I haven't had service like this I'm the bay before. The young lady who took us to the table was so rude, Ordered starters and mains with 8 of us. You have to pay up front. Over £150. They brought out the starters all 10...
U1147ZHzoeh . 2022-10-25
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Decided to eat here as our usual bar next door wasn't doing food today. Staff are so miserable and really have no idea,what they are doing, the 1 waitress was walking around with a piece of tissue stuck to her lip with blood on it...
donnamH4893UI . 2022-10-03
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During a stroll around the town and harbourside, I stopped for a drink but was charged £5.35 for a pint of Thatchers. The girl hesitated, perhaps having realised her mistake but then said "that's the right amount". I checked the website and its not. £3.95...
Pacebos . 2022-09-27
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Just had a meal here dog friendly to, Nice staff quick delivery of our meals which was lovely , prices ok will visit again
Anthony Griffiths . 2022-09-26
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I have never witnessed such rudeness from a particular bar staff team member ever! She had no idea how to mix drinks, operate the till nor treat customers. She charged us well over the odds for our 2 drinks and when I confronted her she yelled at her collegue and asked for help. When her collegue tried to help her she yelled and snapped at her and verbally abused her and then started using foul language in front of me. The F WORD to be precise! She had a horrible attitude and possibly anger issues because of the way she conducted herself. Absolute horrible place and disgustingly over priced with really bad unfriendly staff..
Julie . 2022-09-24
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Food was fab staff wasn't very pleasant we didn't feel very welcomed as soon as the food came out they started clearing around us and turning lights off its was 730pm on a Friday sunny evening I just got the impression that the staff working that shift wanted us gone as fast as possible as they had plans of there own. Lovely venue but want be returning. Very disappointed😞
Sheena Davies . 2022-09-24
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Went here for a light lunch, staff were rude with the exception of a young girl waiting outside, large latte was smallest I've ever seen, get more in a standard mug, we ordered sandwiches, they came with chips and salad, advert board says baguettes, was...
308angelao . 2022-09-11
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Dobre jedzenie przystepne ceny i miła obsługa
Malgorzata Bernat . 2022-09-09
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Miserable staff. A female who I guess is boss. And the staff female collecting plates coughingand spluttering (covid. Ah hem ) Not for me. And expensive
809debbiea . 2022-09-07
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Popped in for a drink with my wife on Friday evening. Should of realised that there must be something wrong with the place as they were so quiet. Found all three staff members present to be totally lacking in customer service skills. At no point...
martinsF4425ST . 2022-09-05
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We visited this pub twice , with our two dogs and was made so welcome the staff were so pleasant and helpful , can’t thank them enough .
Resort31922876494 . 2022-08-29
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not bad could be a bit cleaner drinks okay but I would not eat there expensive menu
Sheila Evans . 2022-08-17
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Good location nice drinks the most miserable staff I have ever encountered they need to find a new vocation as hospitality is not there forte.
Darren Willard . 2022-08-10
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What aload of rubbish, I ordered a chicken burger that didn't even cover half the bun it was served in! My husband ordered crab cakes, don't bother they're not fresh and we're over cooked. The kids meals were passable but then again they have no standards where food is concerned as they are foster kids who were starved previously...absolute s#%;e! Sorry lots of room for improvement here, go elsewhere!
Corri Moverley . 2022-08-09
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Bartender arrogant…. Outside area very dirty. Waitress sitting at the table having latte and on phone ….
John Smith . 2022-08-02
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No ordering at table, not aloud to stand at bar. Had to leave and go to Offshore,(which was good)!
Edward Nuttall . 2022-08-02
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Happy to sell drinks before informing you that kids aren’t welcome in their empty bar. Extremely bad attitude and an overall embarrassment to the town. AVOID.
969keiths . 2022-07-28
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Nice clean +tidy place good service
jackie speak . 2022-07-24
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Not sure if this is just for locals, however it is around the marina so tourists are expected. We had been in a couple of other places for drinks around the marina, all welcoming and accommodating with children. We went inside here found a table...
Deebles10 . 2022-07-02
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Very rude, arrogant bartender. Has to learn to be nice with the guests who enter the premises to spend their hard earned cash!
Raymond Desjardins . 2022-07-01
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Realise you’re in a prime position - but £6.20 for a pint of cider 😱 and service wasn’t particularly pleasant either. Never again
N3957TFkevins . 2022-06-22
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Staff so miserable people go on holiday for great experience and to spend hard earned money won't visit that bar again
Joan Burrage . 2022-06-18
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Only had drinks found it expensive £
Harry H . 2022-06-09
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Ordered large English breakfast just to try it out. No customers outside and only one inside at 930 am Sunday morning. Although it was typical and nothing noteworthy it still hit the spot. Two breakfasts and two coffees for 19 quid. View of the harbour, prompt wait staff. Not fine dining, the dining was fine.
Michael . 2022-05-29
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It's alright. Nice coffee and half decent brekkie, bit marred by the fact that you feel like you're a pain in the ar*e
smudgepaw . 2022-05-22
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Excellent food friendly staff not too dear
David Kingdom . 2022-05-22
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Nice food and staff, good value and homemade
Dave Bevan . 2022-05-20
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We think the Guy and girl behind the bar need to smile a bit more,,,,the server had a lovely smile 😃
Michael Bailey . 2022-05-20
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Normally love shiraz food no complaints drinks nice and cold just what you want on nice day but last night 19th May went down for a meal and drinks before going to show but we did not realise they close at 6pm staff started packing table and chairs away while we were still eating made us feel very uncomfortable was not pleased
Brenda Lyle . 2022-05-20
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Last year I visited ‘Shiraz’ on quite a few occasions. Last year table service was available, hence the higher prices of drinks etc… I have now revisited ‘Shiraz’, and was told that I now had to order my drinks etc at the bar… Which I’m...
truestfoodiest . 2022-05-17
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Not particularly customer friendly. Very expensive. Staff seem more interested in talking to each other than to customers. Cold atmosphere. Won't visit again. There are better places in Torquay.
Nick Davies . 2022-04-29
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Aweful. A seafront establishment, that admitted it was all frozen food and not fresh. Fish was drowning in a green oil and staff where rude
Shapeshiftr75 . 2022-04-23
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Has the steak baggette. Wasnt half bad
Darren Jensen . 2022-04-15
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Rude customer service, instead of explaining to customers not to take glasses outside he threw his hands in the air and shouted across the centre what are you doing… this is extremely embarrassing as everyone was then watching, instead of being professional and coming over to us to talk to us he chose to SHOUT at us from across the centre. We then explained how we didn’t know you couldn’t do this and we was simply asking other family members if they wanted a drink and he then proceeded to look down at us and act like we were stupid… would not recommend as other bars around here are extremely nice and polite, such a shame one man can put a bad name on a business… would not recommend.
Leah Clark . 2022-04-12
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While on holiday we visited shiraz for a meal they went out off their way to prepare the 8 of us a full english breakfast even though it was after 2pm and the breakfast finished at 12pm i would highly recommend them when visiting torquay
U6215WZhelenb . 2022-04-10
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Absolutely amazing food, friendly staff, really good prices and beautiful location!
Aimee Debarr . 2022-03-21
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Excellent friendly staff, nice view of the harbour and boats
Peter Aitkenhead . 2021-12-02
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I cannot describe how shocking this establishment is… let’s start with the fact you pay for overpriced cheap frozen food that has come out the microwave. A pint of coke is actually Coke Zero and are paying full sugar tax prices, or the creepy waiter...
292kieranc . 2021-10-28
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Flat beer changed twice arrogant bar staff " want somthong else of shall i waste it all" Othercouple next to us served starter and main course at same time. Staff not a clue. Do not use this establishment.
Steveg1959 . 2021-10-18
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OK, but younger staff appear to need an injection of professionalism
Adrian Roberts . 2021-10-09
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Mediocre food, some staff a little lackadaisical.
Andrew H . 2021-10-07
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957 Opinions
I sat in for Fish and Chips and a glass of Merlot. The service was excellent I was promptly attended to the food was crisp and fresh, the wine was of drinkable quality and a large 250ml glass was less than £5, result! The staff were young and very pleasant, I dont often tip but in this place I was so pleased I left 10%. Next year when I am in the are I will make sure I have dinner there!
5837 Opinions
Just a typical spoons, you get what you pay for. Cheap food, but cooked as you ask. Beer is always good, service is typical of a spoons, but still better than other pubs in the area.
1332 Opinions
Went in here tonight for a few drinks before going to the local Indian restaurant. My wife and daughter sat down and i went to the bar where there was no one waiting to be served, I waited whilst the staff continued talking to other customers sat drinking at the bar but was ignored. A couple came in behind me and they must have been regulars as the bar staff went to serve them, only when I stated I was next the attitude I received was not that of good customer service. There are far better pubs in Paignton, give this one a wide birth
19 Opinions
the food is hot, filling and arrives very quickly, even when dinning room is full. service is 100% attentive. the range of food is very good
279 Opinions
Came away bitterly disappointed. This was to be a 'milestone ' birthday treat. We were looking forward to a beautiful afternoon tea with a table covered with a crisp, white tablecloth, laidened with delicious teatime treats overlooking Torbay. The experience was nothing like we had hoped for. No one to meet and greet us upon arrival. We were initially ignored then directed, not shown, to a cracked brown formica table 'set' for us with two paper napkins, knives and forks and two glass tumblers, in a corner, away from the main dining area and the window. Eventually, we were approached by Heidi, whom we assumed to be restaurant manager. We asked to be reseated and a table was cleared for us. We were served a pot of tea for two and awaited our food. An hour later, we were still waiting. During that time we witnessed several disgruntled customers complaining. Although there were three waiters present, we did not receive any service or attention from them. After an hour, Heidi reappeared and was very apologetic. She offered us a complimentary glass of Prosecco. Our booking had been for 3pm. By now it was 4.30. The food arrived and like the tea table, was nothing like we were led to expect. The sandwiches were not as described on the menu. Some of the fillings were spread so thinly that they were difficult to identify. The pastries were missing. The cakes were not the patisserie style fancies shown in the promotional pictures, but more like traybakes cut into different sized chunks and didn't seem particularly fresh. Our teapot was refreshed and we were given new cups and "saucers", which turned out to be side plates. Heidi did try to make us comfortable, but by that time, all hope of enjoying our afternoon was lost. We did ask a waiter for a box to take our cakes away but were told "We don't do boxes" and we're directed to a pile of paper napkins and told to help ourselves. The three saving graces are; At £25, it wasn't the most expensive afternoon tea. I would have paid more for a first class experience. Heidi did her best to keep customers happy, with what appeared to be very little support from her colleagues. Whatever the Imperial are paying her, it's not enough. The one thing that the hotel did deliver on was the magnificent view, but I give the Imperial no credit for that whatsoever. Lastly, I sent an email to the Imperial later that day, and to add insult to injury, now, almost a week later, have had no response. NB. Pictured - what the Imperial's advertising led us to expect. NOT what we got !