Sainsburys Restaurant in Eastleigh

tried the new £5 breakfast all ok but for the sausage which is important to a good breakfast the sausage sold previously were very good but the one now tastes disgusting and seemed to contain a lot of fat will not be eating again here until it changes. David Collins regular customer

Restaurant was empty one staff member who took our money and then said they didn't have any milk so they had to go get some, gave us a table number,waited over ten minutes then my wife spotted the coffee on the side at the till, I went over and they said they were just bringing it over, not the best tasting coffee, won't be using this again.

We popped in for a quick lunch. Chose an all day breakfast and the quality of the food was really good especially for the price. It was nice and hot well presented. Pleasant service from the staff as well.

What a depressing cafe this is. There was no queue and I’m not surprised. Someone spilt coffee and we put a chair over it so no one would fall over. When we left still no one had bothered to clear it up. The place to put trays was full to overflowing. Cakes etc looked very unappetising.

No assortment no choice for snacks little on offer in the Sainsbury’s cafe no one in there either Toilets in Sainsbury’s store were appalling

I took my 2 grandchildren to sainsburys hedge end, we ended up getting lunch, the 2 children’s meals looked like they were fit for the bin, the peas were dried up and looked like they had been on a hot plate for hours, the half a jacket potato came with no butter, the chicken nuggets were hard and then you get a piece of fruit as a dessert, the banana had seen better days, the only good thing was the apple. We will never be going there again!!!

Called in for breakfast at 8.50 on a Saturday. Long queue and only one poor lady taking the orders and making all the drinks. Cooked breakfast took ages to arrive, by which time we had finished our hot drinks, and all items were either lukewarm or cold. Horrid really. Unfortunately after waiting so long we were then on a tight schedule so no time to complain or wait for a replacement. Cafe was scruffy, tables were not being cleared or cleaned. Couldn’t wait to leave. Won’t go back. Sainsbury’s need to up their game and refurbish the place, buy some better furniture, stick some plants around the place and find a way of serving hot food that’s actually hot.

This place is great value for basic food and serves both snacks and hot meals. Service was excellent and the staff were great on checking ingredients for allergy data. The food was cooked well and tasted good. It was also very clean with staff regularly cleaning tables and the floor.

After ordering we found a partially clean table. We had ordered 2 hot filled baguettes and a children's meal, after 40 mins I asked after my order to be told there was a child's option of a potion of veg unavailable. We opted for another and all 3 meals didn't appear for another 10mins. The meals arrived in an unappealing manner on large dirty plates with the baguettes ripped in half rather than cut as you would expect. One baguette was warm on the outside and cold inside. I let the cashier know who said it was microwaved and shouldn't be cold and that it was the last one. Rather than ask me if I'd like something else offered me a refund which I took. I would avoid unless popping in for a coffee and pre packaged baked good/ cake.

We ended up at Sainsburys 'Fresh Kitchen' and ordered 2 adult and 2 children meals. With the screen behind the served saying Kids Eat for £1 they attempted to charge full price. We questioned the price difference (£4.50) and the server states the till hasn't taken it off and then expected us to just pay up. We questioned this and she asked a more senior colleague who said its week days only. (It is a weekend). All this was said while the screen continues to state Kids wat for a £1 and it clearly stated all day after 11.30 no mention of weekdays. The server made a call for a manager. We waited 5 minutes and no manager arrived. In the end the person who was taking out the food came over corrected the till and we were charged the correct amount. There was no direct apology and we still haven't seen a manager. But wait that's not all from me. The time for food to arrive is over 1/2 an hour. Irs only a chicken burger and chips so what takes sooooo long. One last problem a few years ago they charged 99p for tea now it's £1.80 and that's just for a cup. You don't get a pot. Just a cup filled with hot water and a tea bag. How can you charge £1.80 for a cup of hot water and a tea bag???

We couldn’t fault the food quality, service and cleanliness at Sainsburys cafe at Hedge End. 2 full English, mug of tea and a latte for £14 is reasonable and was fine.

Firstly staff friendly and helpful, however I felt I had to mention what happened at my latest visit. I ordered the soup and a roll. (Was told there were no rolls and soup was a 10 minute wait. (No rolls considering its situated in a huge supermarket I found this strange) However I was offered bread and butter for 65p extra. No problem. When it came the soup was luke warm, however it was the bread that was the issue.. it was a small square (not even a normal sized slice) of bread on a very hot plate, so it had slightly toasted up one side with a small square of butter on the side. I was so gobsmacked I didnt query it or photograph it. Surely this can’t be right? 1 small slice of bread for 65p - I could have nipped into the store and bought a whole loaf for less than that! Come on Sainsburys you can do better!

M and S café next door was crowded, and seemed very expensive so we thought we would try here instead. Much better prices, plenty of space between tables and the staff were very pleasant. The food was fresh and the coffee was excellent.

Chose to ignore reviews and called in for a breakfast quite early and we had a brilliant breakfast and good service

This is now the third time I visited this place. Each time the tables have been dirty and trays left on the tables as people can’t self clear because the area for self clearing is full. Staff are busy serving customers but don’t seem to see the mess. Service is slow although the food is good when you eventually get it. Disappointing given its Sainsbury’s and not long had a refit. I’ve seen cleaner transport cafes. As it’s my third time here visiting at different times of the day I think it proves it’s staff issues and not foot fall which is the problem.

I hesitated over whether to give this café an average rating or a very good one, but I am erring on the positive side because of the excellent value of the lunches on offer. We had been shopping next door at M&S and while their café is smarter, there is no greater choice and it is nearly always full with a queue to get in. We had the £5 lunches: I had a veggie quiche with new potatoes and salad - more than enough for me. My husband had salmon, which he said was excellent. We didn't need a dessert, but had cold drinks with our meal. The young lady serving was smiling, polite and friendly. The café seems to have been enlarged since our last visit and while it isn't the smartest of spaces, you cannot beat the value.

We had lunch here while shopping only because we were hungry and it was convenient. Jacket potato wasn't hot. OK curry pie had hard crust. Tinned peas probably and a very thin gravy. Stick to drink and cake in future.

Went to do food shopping ,thought we would have a coffee and bite to eat ,saw they had a roast either beef or chicken for £5..Waited half an hour we had already drunk our coffee which was nice and hot,when the food came out it resembled a microwave meal from the frozen department,the gravy was so think,and the food was so bland,( should of had a cheese toast ).never again .

Waited for food for 45 mins only to be told when I went back up to the tills to ask how much longer was told 5 to 10 minutes longer totally unacceptable service for 3 simple meals having to wait best part of an hour

I popped in today; and the girl behind the counter was polite; I only ordered a hot CHocolate; when it was given to me I sat down. It was not very hot at all. It was more froth than anything and still powder at the bottom. I think I could’ve made better and tastier from a sachet with hot water at home. I didn’t return it as my baby was waking up so needed to get her moving again. But disappointed.

Over the Xmas week, we did a little shopping early one morning and on the way out decided to have a coffee and bacon Baguette, well the Baguette was very fresh and nice BUT it came with ONE piece of bacon inside quite a large Baguette, nothing like the picture playing over the servery, very misleading.

We popped in here for lunch ( Wife, Mum and myself ) whilst pre Christmas shopping in Hedge End, we were planning to eat in the M&S cafe but it was far too busy ,hence Sainsburys . The service was very slow even though it was fairly busy, The service Staff seemed to be doing their best under pressure, it just seemed everyone was complaining about the wait which seemed to be a lack of enough Staff. In all fairness we were told at the till that a waiting time for the meal would be 45 mins, We were ok as it took 30 mins and the sit down was a welcome break.The food was average, the Cafe was fairly clean, there was plenty of room for my Mum in her wheelchair.. It was a busy day and I thought the Staff coped admirably and remained very polite under pressure.

I popped into the cafe as fancied a bacon baguette. Wish I had bothered. It eventually arrived after 25 minutes and was stone cold. Queued for a refund. A most unpleasant experience and won’t be back

waiting in a queue for 10 mins to order food Mac/cheese waited 20 mins for food after paying for it when it didn't arrive asked a member of staff to be told NO mac/cheese !!!Waited a further 10 mins in queue for refund !!! Just dreadful service trying to call this morning to complain no phone number keep getting automated message POOR SHOW SAINSBURYS

Made the mistake of going in for a quick bite after shopping. Not sure why it has been rebranded as Fresh Kitchen, it’s basically the same old crap. How can a supermarket cafe run out of basic items??!!

We have visited here a few times now since the refurbishment and usually the coffee is good. Today wasnt so. I asked for a skinny cappucino but I dont think the milk was skinny. It wasnt really a cappucino either as the girl had left all the froth in the jug and just poured hot milk in. My daughter had a praline Flat white which I think was o.k and we shared a toasted tea cake which was very good. They dont have anybody clearing the tables here, you have to do the clearing yourself and consequently many people just leave their dirty cups on the tables.

Done my shopping and decided to have a coffee with my husband....

Met my friend here for lunch as we often do as it’s half way for both of us.

Three small pieces of sweet potato overcooked and burnt, about one tablespoon of katsu curry sauce and a portion of rice, which was ok.i wont be going back any time soon, A total waste of £5.

WENT IN FOR BREAKFAST 28/09/2019 at 10 and ordered something fairly simple on toast. The lady behind the counter was working with a colleague and told me that there would be a 20 minute wait which was fair enough as there was a queue but I expected hot toast and hot beans and scrambled egg. Not a big ask! Well 30 minutes on breakfast arrived ....stone cold. I might be out of order but baked beans how hard to keep hot ??? If you have a 30 minute wait what is going on in that 30 minutes. No great loss to sainsburys but I wont be going back.Advise try m&s; just round the corner or nip over to McDonalds

Queued for ages to be told hot food would be 30 - 40 minute wait. Chose a cold sandwich a piece of cake and a bottled drink. My husband had a latte which was cold. Young lad on till didn’t seem interested and was very slow. Paid my bill and waited to which he replied what are you waiting for. To which I replied my piece of cake and for you to open my bottle of drink. I would have complained but the queue was massive. Definitely will not be returning.

Opens earlier for a good breakfast. Good value for money reasonable coffee. Not one for the weekends as it gets very busy

The staff are very welcoming and helpful, but that's about as good as it gets. Food took a fair while to arrive and the place looks a bit tired. I don't go to supermarket cafes very often and don't think I'll be paying a visit to this one again.

Because of overall unsatisfactory experiences at this and other Sainsbury's cafes in the past, I went for breakfast here reluctantly (I was too early for the M&S; cafe next door).

We popped in for a quick bite to eat, the cafe wasn’t full and only a couple of people in the queue. When ordering we were told a 15 minute wait which we thought was fine, as it would take us longer to go somewhere else anyway.

Twice in the past couple of weeks i have arrived at 7.30 am for breakfast.

I have a few issues with this place

100 letters minimum for this review. That seems like a lot( 59). Seems to me that I could be ( 92) struggling. There, I made it. This is a cafe. Average. Lot of older people on Wednesdays.

Went to Sainsbury's Bognor cafe for lunch and chosen fish and chips. Fish was a good size but not a lot of chips. They also gave me a free cup of water as I didn't want to purchase a drink.

I pop to this restaurant with my elderly mother regularly. The service is a little slow but the staff try to assist you in any way they can. Omelettes are great.

Aunque he estado en Sainsbury's a veces castillos, hoy fue mi primera visita a la cafetería y tengo que decir, me quedo 100% volveremos! Mi hermana y yo estuvimos en una pastelería y una taza, pero estábamos tan con los precios que nos fastidió luego nos quedamos encantados porque nos fuimos para un desayuno completo! Ella tenía huevos revueltos y bacon (que también venía con tomate, champiñones y dos rebanadas de pan) y tuve un desayuno de carne gratis. Fue muy concurrido y me sentía apenado por el hombre hasta en sus propios pedidos y hacer, tomando las bebidas, pero que aún tenía una sonrisa en su rostro y fue super amable y educado. Explicó que sería esperar 10 minutos para la comida y ofrecieron un intercambio para otro elemento de comida cuando pedí la mía (con hongos no tuve otro vegetariano salchichas). Comida llegaba a menos de 10 minutos y fue precioso! Mucho mejor que otros desayunos que he probado recientemente. Gran tamaño de la porción y todo perfectamente preparado. Tanto mi hermana y yo quedamos muy satisfechos, y sin duda volveremos para más pronto! Lo único negativo es que no hay mucho de limpieza, así que limpiada nuestra propia mesa y no eran capaces de apilar nuestros platos sucios, una vez que habíamos terminado la bandeja de los tranvías estaban llenos, pero estaba muy lleno así que es comprensible!

If shopping at Sainsburys then a quick coffee here is ideal but the furniture and fittings are grubby, food on the floor and a rough and ready feel about the place.

Entré al café y buscando obtener una bebida y algo para comer, caminamos hasta el mueble y me dijeron que estaba cerrado a las 18. 55 por una chica que trabaja allí. Y me dijo que no, el cartel de cerrado o de cierre. Ella dijo. . Si buscas. verá. Cómo grosero. . Luego me dijo que me hizo sentir estúpido y ella convino conmigo y dijo que sí. . . .

Waited half an hour for there attempt at a full English and a sandwich. Wouldn't eat there again terrible service

Generally very good food at very cheap prices. Only problems are too many very annoying noisy kids and very poor acoustics! Service can be slow due to a shortage of staff - this is a management problem! The breakfast is historic!

The food at Sainsburys was brunt and uneatable, I emailed Sainsburys and got offer a £10 gift card no sorry, I turned it down.

Used to be fabulous. now always short staffed , often just one person serving and making espresso based coffees and milk shakes. This is ridiculous and very unfair on the staff member. Food is still pretty good to be honest, but seem to have given up on cleaning at times , the last time I was chair a table had been wiped but the state of one of the chairs was disgusting. covered in food from a previous diner ( notice I did not say THE previous )

The staff are incredibly friendly and will do their best to help out and provide the best service possible. The food too is extremely good and enjoyable whilst the seating is spacious and not bunched together.

Very relaxing family meal experience food in generous portion and served promptly. Very friendly gentle man at till engaged with children and made them laugh! Would recommend for hassle free family meal.

Called in for breakfast today. Chris L who was serving was really helpful and explained the menu to me as I am coeliac. She quickly identified the options I could have without causing any fuss and suggested the alternatives I could have. The breakfast was hot, good quality and delicious. Thank you so much

Friendly staff here who do their best.Like many places nowadays, hot drinks are served in stupidly wide and thick cups, so the drink goes cold too quickly. Why not use sensible cups? We ask for our hot drinks to be served in takeaway cups, so they stay hot.Egg and chips, gammon and chips, fish and chips are usually very good, no complaints.Tables could be cleared and cleaned more quickly.Overall, a reasonable place for a cafe type meal. You shouldn't expect haute cuisine in a supermarket cafe.

Toasted tea cake and coffee here last week end, quick service and nice staff. Cafe is well placed for M&S and Sainsbury's shops. The place is clean although very busy.Good selection of food which was being served very briskly. Staff on the ball and pleasant and polite.What more do you want.

Plenty of space and adequate food for the money. The servery is a bit strange though, slow for one thing as there is only one coffee machine then your drinks are balanced on the small area at the end of the counter. Once you load it on your tray you then have to find the cutlery and sugar etc which is behind you, trying to avoid people already there. All a bit strange and could easily be improved.Fine for a light bite or drinks but not the place to visit for a special occasion.

We arrived here after a long journey and needed to feed the kids as they were hungry. We were greeted by a long queue and some meal choices being unavailable despite the lunchtime service having only just started. The café was very busy and some tables hadn't been wiped down and still had dirty dishes on them. We ordered 4 hot food dishes, costing about £5 each, found a clear (but not clean) table and waited. We heard customers behind us in the queue being advised there was a 30 minute wait for hot food, but ours was brought to the table in about 20 minutes and all of the food was tasty and piping hot.The staff, despite being rushed off their feet, were smiling and friendly.

Him: An excellent place for a quick coffee and cake refuge, when your wife is exploring the latest M&S Styles.Her: An excellent refuge from the Hurly-burly of the Hedge End site, when he dumps you to go off wide-eyed for the latest tech in PC World (which is a five-minute walk across the car-park.US: a great place to meet, with pleasant staff, nice cakes (and more if you are hungry), served by bright, cheery and intelligent staff.Mike and Her Ladyshio

Quick service even though busy. Ordered brunch for lunch, portion size was huge, meal well cooked and not at all greasy. Cpucionos were good too and a really reasonable meal. Self clear station meant that Although dining areas was clear it could do with a more frequent wipe down. Good idea to bring condiments out separately as always new well stocked. Manifest and fork cleaning not great and had to sort through a few to get clean ones.

Found the food surprisingly good for a shop.And a bargain price also.Perfect for lunch or a small dinner..

Ate here for breakfast, nothing special and not great value when you compare it other breakfasts that you can get in places like wetherspoons etc which are good value for money. The coffee was quite bitter so if I go back I would skip the coffee.

It is ok - a bit slow - but ok for what it is - does the normal cafe fair like jacket potatoes / breakfast stuff.

My mother and I visited here for a cup of tea and cake.The cakes were delicious and the tea/ coffee was very cheap and not disappointing.Plenty of high chairs were available for my little girl and the staff were all helpful.There was a bit of a queue but it didn't take long for us to get served.Will definately visit again.

proper cooked breakfast until 11:30am... coffee is either filter ( nice ) or espresso-based variants ( super nice ) ... staff are brilliant..... customers usually very chilled... really nice place to start the day if you pretend you are not in a supermarket that sells 6 apples for £3.

Just purchased ham salad baquette only ate contents as was afraid of breaking my teeth on hard stale baquette

We arrived here not in a good mood, having intended to eat at neighbouring M&S and being let down by long queues and a meal choice being unavailable despite the lunchtime service having only just started.Why didn't we just go to Sainsbury's in the first place?! The café was very busy and some tables hadn't been wiped down and still had dirty dishes on them. But I found a clean table and my husband ordered the food - ham, egg and chips for him and a jacket potato and salad for me. He had a pot of tea which came with an offer - a mince pie for 50 pence - and I had a cold drink.The food did take a while to come, but it was tasty and piping hot. It was served by a lady called Chris who, despite being rushed off her feet, was smiling and friendly. She removed the dirty dishes, wiped down the tables and found time to assist an elderly gent in a wheelchair, making him feel welcome and valued. The young man serving drinks was similarly friendly and helpful. This café provides excellent value for money as well as well trained, hardworking and friendly staff.Well done Sainsbury's.

What do we expect from a café in a superstore ? Cold, greasy, over cooked, stale food ? Maybe, but NOT at this café. There is no hot food in keep warm bins at the counter - everything is collected from the kitchen and served at your table.Good wholesome grub too - with complete freedom (and no extra cost) if you want to change an item on the plate.We only visited because we had got delayed and were hungry - but we WILL be back again.WELL DONE :-)