Sainsbury's Cafe in Tunbridge Wells

There is NO Cafe & NO Pharmacy!? Neither a Cafe of any type or a Pharmacy are run by Sainsbury on this site in Tunbridge Wells

one of the better Supermarket Cafes A reasonable range of meals at a decent price Just be careful of the time when parking, Shopping & eating as the cameras only give you about 1 1/2-2hrs or you get a fixed Penalty charge!!!

You queue for 15minutes to then be told its a minimum half hour for Any food. I've seen queues move quicker at theme parks it would be better to out a sign up warning new people at the back of the queue about the complete lack of service enthusiasm and non function of this place. Whoever is the section manager for this needs to be first on the cull, it's a sainsburys disaster

Painfully slow, items forgotten which isn’t good, egg wasn’t cooked to how it was ordered. Not very friendly staff.

So, two years on from my last review - and my 3rd visit in 3 years - things remain unchanged. Dreadfully slow and low-IQ staff who are unable to make a pot of tea and a cup of coffee at the same time, who forget to supply milk and then supply it when asked, in a cappuccino cup. I waited 25 mins for breakfast to arrive - Lord know why (again) and business was slow. When it did arrive - lo and behold - there were baked beans on the plate that shouldn't be there, the hash browns more closely resembled soggy tepid hideous lumps of cardboard, the bacon and sausages were at best tepid, mushrooms were like yesterday's left-overs and the eggs and toast were the only items with any residual heat. There will be no further reviews on this location. Prices have gone up, service and staff IQ has gone down further (if that's even possible). Shame on me for daring to give this place the benefit of the doubt (again).

This was an uninspiring cafe. I had a dried-up bacon roll in a rock-hard piece of French loaf. It took some time to arrive, despite there being few customers. I may just have been unlucky, as some of the other dishes being served, as the café became busier, looked more appetising than mine! The place seemed to be peopled with loners - but they may have thought that about me. It's quite cheap but I'm not sure that I will bother again.

Standard supermarket cafe. you would think they would showcase there own products but it turns out there own products are mostly bland and tasteless. Service is incredibly slow as well.

Stopped for an early morning breakfast before a long drive to the Isle of Wight and really wish we hadn’t. Both ordered a simple full English and were served a Luke warm breakfast with dried over cooked scrambled eggs!! Hash brown was beyond dry and the bread and butter was stale... lady behind the counter was also rather grumpy... never again...

I wasn’t expecting much and that’s what I got at the Sainsbury Café in Tunbridge Wells. The queue was not that long but it took ages to order food from the one person operating the till and order point. I decided to try the “New - taste the difference steak and red wine gravy pie served with mash, peas and gravy” followed by an apricot and almond pastry washed down with a tin of Cawston Rhubarb drink. Once ordered, my food arrived quite quickly and was brought to my table by a very helpful and pleasant young man. The pie was OK though the proportion of thick hard pastry to meat was rather high. The meat however had no nasty bits and completely filled the crust. The peas were fine and of the type that come out of a can. The mash potato was interesting to say the least: At first, I had trouble cutting it and thought that a bit of stray pastry had found its way in, but no, this was a large thick area of almost burnt potato that had obviously started to weld itself to the bottom of the pan. Since the potato was very substandard, I left most of it. The pastry was poor; the pastry looked like it had been sat on and the apricot and almond was present but only just. The drink was expensive at £1.90 and though from a cabinet was not even chilled. I tried few cans and they were all the same. The place was clean and tidy and tables were cleared reasonably quickly. My meal came to £9.20 (no service) but was not good value

OK for five minutes if you have to but you will not come out any happier than when you went in. Gloomy and depressing.

Most of the Sainsbury's food and drink/food cafe hang outs are good, we often shop here even is we live 30 miles away...parking now in T/Wells is a total nightmare,even more so at Christmas...another good one is in Eastbourne and one here in Newhaven...Set menu's with good portion's,and great prices..my favourite is fish n chips,its always cooked fresh,and very good value,fish and chips from shop' are so expensive now..?nice to be able to sit down and eat in the warm is a pleasure..

Driving to Eastbourne for a weekend away, this was the only place that we could find to park to get something to eat. I was sceptical about the quality of the food, but had no choice. I was pleasantly surprised by the choice and value of the food. The young waiter was polite and attentive when bringing the food over to the table. My only hope that my local Sainsbury's cafe is as good.

First time in TW Sainsburys Cafe today. Very friendly staff. Nothing was too much trouble for them. A good team creating a nice atmosphere. Well done.

Served by a very friendly helpful lady called Suzie. Great choice of breakfasts and such good value. Really is a super latte too and not small ! Very clean cafe . Bright and spacious. A nice change to the usual coffee shops. Worth a visit.

We called her after shopping and getting petrol . I had Sainsbury breakfast and my wife scrambled eggs tomatoes toast etc.To drink we had flat whites. All very tasty

Dropped into Sainsbury's cafe after a really disappointing couple of hours on the Spa Valley Railway. Spacious, clean and polite staff. Decent range of both cooked and cold food on offer and all the usual hot/cold drinks. Not overpriced.

If you want a latte this is the best place. Best I've tasted and good priced Good service with a smile

Went in to kill some time. The coffee was fine but the hot cross buns were hard and stale. The price as fine.

This is tucked away in the store but is an absolute joy. The coffee is always excellent and carefully made to order - staff are detailed in how they work. The sandwiches, cakes and mains (eg Full English Breakfast) are all good quality; service quite quick too. Not at all expensive and miles better than the town centre coffee shops

I'm a big fan of the folks at TW Sainsburys,,,

We had breakfast in the restaurant twice within the last month and both times it was overcooked. The eggs were frazzled around the edges and the sausages were almost charcoal on one side and pink on the other.and the toast burned. it is always a good idea to watch and care for the food during cooking. We weren't the only ones complaining others said it is a regular thing but nobody listens.

After 18months without one, I finally found Chai Latte on the menu and it was probably the best I have had - thickness, heat and flavour just right. Sausages and mash were superb though far too many peas.

I often have coffee here with family or friends, if you go off peak you can find a comfy sofa to the side.

This cafe is overpriced for the food that is on offer. Staff not very friendly. Would not recommend.

Café de sainsburry vinieron muy bien cuando nos estaban vendiendo nuestra casa y no quería perjudicar la cocina entre proyecciones. La comida es muy buena relación calidad-precio y las patatas fritas son caliente y abundante. El personal es amable y le proporcionará saussage amablemente y patatas fritas si la piden, aunque no en el menú. Sería de 5 estrellas pero estaban fuera de pescado para pescado y patatas fritas en dos de nuestras visitas que dejó un año 10 muy decepcionado antiguo.

Yo uso el café para desayunar una vez cada pocos meses, y parece empeorar. El servicio es bastante lento y el personal siempre parece aburrido y rara vez simil, si alguna vez. Tan pronto como hay sólo un puñado de clientes en la cafetería, que de repente están aconsejó esperar 20 minutos para desayunar. El cocinero en este lugar no daban abasto y necesita reparaciones con alguien que puede cocinar eficientemente, en forma rápida y sirven comida caliente. No es una tarea difícil. Incluso pude hacerlo.

reasonable priced meals served all day. popped in for breakfast before visiing the Spa Valley Railway, which is next door

Está bien si no tienes que molestarte en microondas usted mismo un 5 mn en vez de comida y quiere realizar por £5. Bueno para un rápido café n tortas. La gente que come aquí son simplemente comiendo comidas de microondas sencillo (atención a áreas de cocina antes de comer personas)

Pleasant café, bright, clean and airy. Helpful staff and my baked potato with prawn mayonnaise was very nice.

open all year round for breakfast, lunches, teas and snacks. all meals are reasonable and whjolesome. a goodf choice on the men u catering for everyone.

Totally unedible food,my daughters chicken nugget meal was the worst of all,3 burnt nuggets,half jacket potatoe and about 10 cold beans

We popped in here for a light lunch after doing a bit of shopping.We all ordered various omelettes - these were very clearly not hand cooked but microwaved. They had the texture of an old piece of sponge. Very dry and hard to swallow. They came with chips or salad. I chose the salad. This was very very limp salad leaves. They looked well past their best and to be honest it was so sparse I'm not sure why they bothered.I don't think we will be returning in a hurry!

this café is great for when you have shopping to do, it gives the experience a perfect ending, Sundays are extremely busy though.

Nice cuppa for £1, can't be bad . Good breakfast , clean and tidy . Staff very accomodaating and polite .

Why are the staff so miserable in this store and cafe and it was so cold.Good choice of budget food, especially for the children and the waiter who bought our food was efficient and seemed to care. Perhaps he should be put in charge of staff training.

Service poor. Big breakfast was Luke warm. Breakfast arrived last even though ordered in front of my colleagues. Didn't have time to complain.Will not be eating here again

For a good choice of food and drinks at a fair price and where staff are very pleasant and helpful when on a shopping trip this is the place to go.

I travel for business a great deal and this was one of the worst Breakfasts I have tried.I heard some workman complaining to a member of staff who appeared unconcerned and dismissive.

Food ordering was really pleasant & easy, at a quiet unbusy time in the cafe (late afternoon). But unfortunately after at least 25 mins wait, four couples who arrived and placed food orders after my hubby & I, all received their food before us - as indeed did what appeared to be 2 tables of staff/management who also arrived after us. Think Cafe is about to undergo refurbishment so will be watching with interest ..................

Went in on a fairly busy saturday at 1.15pm. Myself and partner ordered paninis and were advised of a delay in grilling time due to the cafe being busy- understandable. We were handed a buzzer and received a rushed explanation of what it did, something about it buzzing in 5 minutes and to ignore it then it would buzz again and we would need to hand it back? We paid for our food at 1.23pm. At 1.50pm still no food. My partner enquired about the food only to find the paninis were still on the grill, rather burnt by this point. The paninis were STILL SERVED TO US BURNT. My partner asked if this was really the case and the lady at the till in a distressed manner said it would take more time as she would have to grill two more paninis. Eventually got the food and although grilled I think it was slightly undergrilled this time as the cheese wasn't completely melted but that's a little nit-picky. Suffice to say out of previous Sainsbury's Cafes I have visited this won't be a top priority to visit again.

Had completed weekly shop and hubby & son looking forward to breakfast as promised. Cafe empty, order breakfast at 10.08, at 10.28 breakfast arrives, sausages looked raw, so sent back, at 10.40 spoke to manager, who informed me that she had just put them back on... At this point I asked for money back. Her excuse for extremely poor service .... It was busy.... There was only a handful of people in cafe at this time. Money back, left with upset hubby and son . We have eaten here before, but it has been going downhill for a while, staff busy chatting to each other, and food poor. Won't be going back unless there is a major improvement in service. Good job area offers a good choice of both supermarkets and cafes.

It is a very relaxing coffee shop/ snack bar and very handy for the tired customers after a day's shopping. It offers all the drinks , fresh sandwiches, and other warm food.

A useful and OK place to have a snack or light meal if you are shopping in the store. Their coffee is not bad, service is normally good and food canteen style but OK. But not a place for a dinner date.

A great place to eat. I had an second breakfast here, before starting work on the Spa Valley Railway, across the car park. reasonable rates. good service. nothing too much trohuble, staff will change yuoro meal if not rightt without any fuss.

Come here for breakfast most weeks, it just keeps getting worse and worse! The service is ok, but why is there 1 person taking your order, then getting your drink while I'm still standing 4th in the line, so had to go through this routine 4 times before they took my order, 2 people serving would be better! And the food just keeps getting worse everytime, the hash brown was full of oil, well the whole breakfast was, I had to mop the grease up with my napkin, and it was dark brown in colour, that can only mean it was dirty, not good! Maybe the chef should change the oil in the fryers

I normally stop for lunch after shopping, its always good value and fresh. The cafe is clean the only problem is the service can be slow.

Called in for coffee and bacon sandwich. Had a big breakfast sandwich. Oh my god. Huge slices of crusty bloomer bread with 3 pieces of bacon and 2 sausages. Amazing and only £3. Haven't eaten rest of the day.,

Here for Saturday lunch instead of going home. Average service; the food was OK if a little expensive. It was clean but nothing out of the ordinary which was a shame. You only had to look at the empty tables on a peak shopping day to realise that the public share my view.

Me and my best friend visited this afternoon, our panini's were expensive for what they were, cheese was unmelted and cold. The girl serving us was unapproachable and moody, made us feel uncomfortable. However a member of staff of the name Vanessa cleared our table for us and was very smiley and pleasant and made our experience a good one

Nice clean area, comfortable seating and nice staff. For a supermarket they have a good range of food. It was very quite and has good natural lighting.

We have breakfasted, and lunched in the Sainsburys cafe, and the quality of food and service was very good. Friendly staff, tables cleared and cleaned regularly, everyone seeming to know what they were doing. Quite a nice atmosphere too.

I was not that impressed and will not be back. The food was average and the staff gave the impression that they did not want to be there and serving customers was an inconvenience. The only time they were not surly was when they "accidentally" made about 4 gallons of chocolate milkshake for my daughter, giving them all a free one. Management needs to spend some time in there.

Great prices but service not great. Service is like out of a Laurel and Hardy or Abbot Costello episode.....How many people does it take to make a coffee and it's still confusing. You almost have to go there to see that !

The café has a large area with many tables for the customers to sit and relax before or after the shopping.The café serves beverges an light food.The place is clean, and have many staff to assist the customers.

Whilst my wife and daughter were shopping... I had the notion to treat myself to some breakfast!What did I get? An average breakfast.... an almost acceptable price. I didn't get the choice to swap items on my plate, so the bacon and egg went to waste, and I had to pay extra for the items I wanted. You'd think they'd look after their Guest a bit better, as 90% of the time the family have done their weekly shop there!

Long queues, staff that were visably overworked and stretched to the maximum and not very happy either, robotic in their ways compared to a more casual, personable, cafe staff have visited at other food places in tunbridge wells, with the same things asked and asked again each customer. Drinks are average. Food is average to poor with cold beans but warm fish. and while queing hearing microwaves pinging in the background yet paying £5-6 a meal easily makes you feel disgruntled. Staff again not just robotic on tills but on table service asking the same thing again and again to each customer, staff greet you in the queue and wonder around talking to people when there are no one queuing. This is a basic cafe that tries to hard to be something it is not. With better quality of food for the price, quality drinks for the price, happier staff, less long waiting times and less restaurant-style (when it isnt) atmosphere im sure this place would be ok.Should also add the lack of clean cutlary available, dirty trays, dirty seats and tables.

Really? Buy your food, get in the car or even walk 10 minutes to the Pantiles where there are many better places for a drink or bite.

very clean and modern cafe /restaurant the drinks we had were perfect and i had fish and chips to follow fish was good the chips cold my friends had the fish pie and they stated it was ok, my only problem was that the trays that you carry your food on were dirty and had not been wiped clean after previous use would probably go there again as places to eat at that end of town are few and far between

The cafe is really well laid out after seemingly a major refit. I hadn't been there for about 3 years and I was very pleasantly surprised by the overall feel. A very good choice of pastries, scones, fruit smoothies kept in ice, yogurt with muesli, cereals and a lot more besides. I decided to have a cooked breakfast. That was my mistake. My husband had the big breakfast and I opted for just eggs, bacon and toast. We bought coffees and were told breakfast would be brought over. The capuccino was very good and so was the latte. After 25 minutes, breakfast finally arrived: luke warm, very greasy (it almost slipped off the plate), 1 rather of bacon which looked like it had been boiled, 2 fried eggs both done to death and a slice of toast which had been greased to within an inch of its life. The couple at the next table were waiting for unbuttered toast and I can understand why! I would have preferred (had I known) to have the butter separately. But by the time the whole arrived, the toast was cold, limp and the whatever-margerine-was-used on it had set into a soggy mess. The coffees had been drunk but I didn't feel inclined to get another. Certainly not worth £11. I won't be doing that again!