Subway in Tunbridge Wells

Really bad service . Failed to heat my nacho chicken up even when repeatedly asked. ? Non toasted old bun. A particularly unpleasant experience

Great food which made up for the delay in delivery

waffle fries and hash browns cold disappointing as it’s only just 5 minutes away.

the delivery driver was exceptionally helpful and kind.

My drink was missing, please can I be refunded

Good food. Good delivery. I felt good eating it! ☺️

Deliver perfect Subway gave the wrong bread

Terrible for vegans and vegetarians and staff didn't help

delivery driver came on time and the food was so lovely love the service x

Placed order for delivery and had half my order missing then called Subway and spoke to a worker and he was extremely rude and then ended the phone on me. Then I called back and asked to speak to the manager and he said he was the manager and then he said proceeded to be rude and then say he couldn’t hear me. Won’t be ordering from here again

Nice friendly service and made my sub well, changed their gloves and used the veg knife 👍

Gave me jalapeños instead of pickles have now had to throw sub away as can’t eat it

Brilliant service excellent food

Hardly any tuna in my sub and the bread was so hard and dry

Asked for the three 6 inch subs to be toasted , they were stone cold. Wrong sides and extras in the sub as well. One sub was a foot long !

The food arrived cold and inedible

Food was cold, the dip I ordered to go with the hash browns didn't come. The V.I.Brie 6 inch would recommend using foil to wrap it as the brie was stuck to the paper!

Been in a queue for the last 30 minutes and still haven't been seen, possibly the worst experience I have ever encountered at Subway. Only 2 people in front of me, but they guy is so so slow it's unbelievable and keeps serving just eat customers instead

My daughters was fine my steak salad barely had any steak in it

It was delivered late and cold. Not eatable.

Asked for toasted didn't get it toasted

Quiet for a lunch time but lovely staff (nak113) and listened to my order checked everything with me. Was a lovely experience.

absolutely disgusting service. the order was extremely late and it was the complete wrong order! When i tried to get in touch with the restaurant the guy i spoke to was rude and hung up on me twice

Complete wrong order so phones up and the employee hung up! Waited a minute to call back then did so and asked if he had just hung up on me to which the man responded “Yes I bloody did”. Should be fired, no way to speak to a customer for zero reason.

Bread was stale and the wrap seemed to have been done by a 5 year old

Food was cold and driver blamed it on the store 1/10 rating it was awful

There was no chicken in my salad

Delivery was 10 minutes Late and received incorrect order. Received a 6-inch when ordered a footlong.

The amount of times I've asked for my subway to be untoasted now either in store or delivery is slowly reaching the hundreds. And the amount of times I've been IGNORED and they've just gone right ahead and toasted it anyway is the same. Is it so hard to believe some people just don't like it toasted? It's slowly driving me to insanity. Even when I'm in store, I tell them untoasted and they go to put it under the grill anyway, and I have to scramble to stop them... PLEASE please, just let me enjoy my nice cold sub!

Chicken was not fully cooked Fillings were not spread evenly

Driver was very quick, polite and patient :)

I had two negative experience at this particularly subway .First time one worker didn't warm up the food how I asked twice . Just ignored me . Second time , today 1st September 2023 at opening time 8.00 door was closed and waited 5 min there nobody opened and guy inside time to time looked at me and continued with his duties, totally ignored me. Never ,ever will consider to go again !

I had two negative experience at this particularly subway .First time one worker didn't warm up the food how I asked twice . Just ignored me . Second time , today 1st September at opening time 8.00 door was closed and waited 5 min there nobody opened and guy inside time to time looked at me and continued with his duties, totally ignored me. Never ,ever will consider to go again !

I’ve had three orders from here recently and requested a non toasted sub every time but 2 out of the three orders have been toasted.

I come here for a lunchtime sub once every 3 weeks, and it's ALWAYS the same: Utterly filthy tables that never, ever get wiped, let alone cleaned. Filthy dirty floors. And the staff... well they are all foreign, almost impossible to understand, one of them definitely does not understand English, let alone speak it, probably illegal. The Home Office should check their work permits. On top of that, it's expensive. Oh and did I mention, utterly filthy. The food is OK though.

very bad service The receptionist is not friendly and does not listen.

Ordered 2 hours in advance but still 35 mins late

Ordered at 13.22pm and didn’t arrive until 15.30pm. No contact to say was going to be late either. Called store to be told food had been prepared ages but had no drivers to deliver. Food should have been warm as requested toasted but was cold and disgusting

Bread was stale. I had one bite of my sandwich. Meatballs tasted very funny like uncooked meat. Don’t think I’ll be ordering from here again.

Maybe offer brown sauce as I don't like tomato sauce

Quick and fast and my salad was intact

Stale Doritos No jalepenos on nachos no order notes followed also cold Bread rock hard no southwest sauce the new steak that subway is using is not nice at all only thing I enjoyed was hr cookie and they sent the wrong one Honestly don’t bother ordering, I also think my delivery time kept updating so Not sure if this is why the food was cold when It got to me

This is a nice subway, always clean and pretty much the same staff working there most days. There is a reasonably sized sitting area, and also sitting by the window so you can observe the ins and outs of people around. There are also customer toilets. Rather unusual for a Subway. Curiosity: there is another Subway just around the corner, in the shopping centre.

I was given the wrong subway completely different to the one I ordered

Both subs had Olives in them when they were not requested, also the I asked for one of the subs not to be toasted and it was.

Perfect thank you Super fast too

No drinking that I order has come with the food

Staff very nice! Good sandwich always !

Cold, late and too much sauce and wrong sauce couldn’t taste anything else

I paid extra for double cheese and no cheese was in the sub

You’ve given me someone else’s food You’re not answering the phone either

I didn't receive my cookie or drink when i ordered a meal.

With the same gloves the staff used for the Ham used the same gloves for the salad for the customer in front, left as they don’t follow regulations.

Would give 5 stars but haven’t seen Maria for a while and service seems to have slipped as a result.

Asked the server for a ham salad 6” sandwich, I got a blank look. When she asked what bread. This being my first time in a Subway, I said a normal one 😕. Another blank look She then spoke to my husband and asked him his order he wanted a tuna sandwich, she then started to do that, when he asked about the ham salad, she said salad in a box ? He then had to explain what I wanted! She then picked up the bread and proceeded to start my sandwich. As she had now contaminated my bread with the fish (I have an allergy to fish) I walked out. My first and last visit to subway

I went here for a quick sub and when it came to paying I was overcharged. I told them this and they claimed they’re was nothing they could do. On top of this the service was poor and they were not polite.

Order a sandwhich not cooked it came cooked.

I asked for cheese toasted, lettece and mayo in my sandwich and I only got the meat

Got completely the wrong order. Nothing came that I ordered. Tried ringing store 3 times but got no reply

wrong bread used ad wrong cookie sent.

Not happy missing 2 crisps, 2 drinks and cookies

3 items were missed off of the order. Absolute shambles.

Had bacon in and hash browns which i do not eat

Very nice, friendly service from delivery driver.

Completely got my order wrong No double meat No red onions No cheese Wasn’t toasted. Terrible

Food was delivered on time , however was not the bread I ordered but I expect and except they may have run out of my preferred choice, what I don’t except it did not have all the ingredients nor as much as when I get the same sandwich from the restaurant myself nor was the hardly and sauce either 8/10 for this sandwich just

Incorrect order. Sandwiches have been mixed up. Filling and bread is correct on both but salad has been mixed up!! I have ended up with salad in my baguette which I do not like as the order has not been read properly.

my food was late and stone cold by the time it got to me

My subway didn't have the vegetables I had requested and they put some I didn't order

Wrong drink and no cookie sent with meal deal

Ordered two meal deals. Each meal didn’t have the cookie and both sandwiches were made wrong. Asked for extras and they were not included, hardly anything in the sandwiches, missing sauce. Very disappointed.

Absolutely unacceptable ordered my food got confermation of deliver when the food hadn't turned up l 40 minutes after suposed delivery time and still nothing

All wrong and cold and missing bits N

We are missing both of our drinks, both of the footlongs were not toasted as requested and the sandwiches have arrived in a poor condition

It was all cold and they didn’t give us the bread we asked for

Subs turned up burnt rock hard, gave us the wrong drinks wrong nachos/crips and completely wrong cookies

Food was cold I ordered sauce to go with hashbrowns which I didn't get, ordered tangy cheese doritos and got chilly and ordered extra cookies and didn't get these either.

Food was cold but still just as good I suppose except the wedges

The food was good, but the order was wrong. The wrong bread was used and the wrong drink was given.

Food arrived cold even the “hot sides” what a waste of money

Quick delivery. Sub was lovely.

Nachos had barely any sauce or cheese, just one teaspoon

Yet again, nachos arrived with shredded cheese that clearly hadn’t been heated or it would have melted. Totally avoid this Subway. I won’t be using them again!

Nachos came with unmelted cheese (not cooked) wrong items sent, one sub was toasted when requested not toasted. Doesn’t seem to be able to follow there own instructions!

Food was missing a few ingredients but still tasted nice.

Received a flat burnt sandwich filled with a thimble full of each salad portion asked for and added jalepenos that werent asked for. Disgusting service and will never be ordering from there again

Forgot half the ingredients, wrong order

I'm appalled by the service I received from my last order. I received the wrong order, I had to call the restaurant. The guy said he would call me back, 30 minutes pass and nothing. Only to tell me he didn't have my number? I call back again and the restaurant offered to remake my order and get it re-delivered. it has been an hour and still nothing. I tried calling the restaurant and no one is picking up.

Joke wouldn't order from there again never answered the phone when I called restaurant 😡😡😡😡😡😡😡😡😡

Didn’t receive a cookie or drink that I payed for

More times than not my order is missing items such as drinks, has the wrong drinks or has the wrong ingredient. Today i have the complete wrong order. It became a joke here but I've actually had enough. Going to use another subway.

the food you served me was frozen! horrible I have to throw it all away. inedible

Entire order was wrong for the third time in a row.

Food was stale absolutely disgusting. Orders were wrong not a singlet right. And how can you get the cookies wrong they are all chocolate orange. Not happy at all

Don’t bother ordering here half the order was missing, then what they did send was wrong, ordered a plant patty ended up getting a chicken sub with 2 bits of salad…

Some parts of order missing. Not the 1st time either. Otherwise it was fine

1 cookie and my Pepsi Max cherry missing

Couldn't make a sandwich if their lives depended on it. Order wrong as usual.

It was all cold - not toasted and NONE of the salad / dressing I had ordered

Nothing like we ordered. Order 2 cheese onion and received 2 ready salted. Ordered 2 sets of hash browns revived one cold. Everything is stone cold practically unedible