Sainsbury's in Gloucester

The disgusting true face of unacceptable capitalism shown by Sainsbury’s @ the Gloucester Quays superstore branch. Despite being a loyal customer having spent many thousands of pounds here over the last two years just read what happened to me THIS morning. Just read it & be absolutely flabbergasted… I spent money on the meal deal, and, with my hot counter product I went to a pathway alongside the petrol station, where I sat down on the path to call my father on my mobile & eat my hot food before it went cold (bear in mind there is no seating anywhere on the site except for one tiny place where Sainsbury staff all sit &/or local bike thieves/ wrong uns /drug dealers). No benches for over a mile in any direction. There are no obstructions nor ANY signs saying you cannot sit or stand there. It is away from everyone. It is not on the actual forecourt. Their own staff sit all over the place on their breaks on walls or seats or random places around the store. It’s a superstore supermarket!!! After finishing my food & polishing off my energy drink ALL OF A SUDDEN THE STORE MANAGER & OTHER MANAGER AMBUSHED ME IN THREATENING MANNER very threatening with go pro cameras. I am told “can you move from there please”. I replied “first of all why I am on a path not causing any issue & a duty manager previously told me there was no issue with me sitting there. Plus I am actually a customer not some random person, I can show you my receipts.” Then noticing that both of them were filming me with go pros I then said “actually before you reply let me also video this because this is ridiculous”. At which point they both run away from me. SUPER SUPER STRANGE! Ok to video & audio record me but they don’t want it the other way... hmmm?! Next thing I know when I finish my drink I go into the petrol station shop to cash in my small win lottery ticket on my way home after sitting there for 40 minutes… I AM TOLD by sales assistant who I know well & is a friend “I’m so sorry I don’t know what’s going on but I was just told not to serve you.” Anyway he is a nice genuine guy so he processed my lottery ticket anyway regardless because he knows me. So kind of LOOKS LIKE I HAVE BEEN BANNED AS A CUSTOMER! Wow!!! The real reason given I know many staff & many are my friends outside of the store is that they don’t like a deaf customer going to their store. Don’t believe Sainsburys with their ethics washing diversity, rainbow flags, black history month etc, they are IN REALITY demonic, repugnant & discriminate against the disabled. ITS ALL LIES! Leaving that aside they are rude, aggressive & disrespectful even if I were just an average customer with no disability. I know because I know I know I have done absolutely nothing wrong in 2 years as a daily customer whatsoever but sit down to make a phonecall. What the hell?!? Let me be clear Sainsbury discriminates against the disabled. This is a breach of the Equality Act 2010 so is this the sort of company you want to give your business to? Can’t even comply with laws on discrimination. FYI the city of Gloucester is well served by alternatives; there is Tesco Extra in Brockworth (inc petrol), Morrisons Metz Way (inc Petrol), Asda Town Centre (inc Petrol), Aldi Gloucester Quays (no petrol though) & two Lidl's where I have been dealt with courtesy, well, normally!!! I will be pursuing legal action for discrimination (the only reasonable thing to conclude) so others don’t face this appalling sickening disgusting treatment but you know I’m so disappointed this is the state of a once great British retailer. Further all the diversity inclusion & ethics or are all just cynical lies/ ethics washing/ Huw Edwards level deception. This is not a good company to give your business to. I myself couldn’t be more disappointed myself. What a shame! What a disgrace to the memory of the founding Sainsbury family. I’ve submitted a complaint to their head office TODAY, they have told me on the face of what I told them that as a company they apologise. They will review the whole issue & report back to me. Well, let’s see what happens. I’ll update if there is a resolution. But, in the absence of resolution, to all decent ethically minded hard working people you might want to think who you want to give your hard earned money to.

Wanted a quick lunch after shopping and thought we would give the cafe a try. The menu is very limited. Our cheese and ham toasties were taken out of a bag and heated up. Nothing appears to be freshly prepared. Found the service to be very slow and not particularly friendly. Very basic and would only eat there again if I was desperate.

Bombay potato, vegetable masala, sag aloo etc really great authentic taste. Just love them. What's happened to the chicken masala wraps? Really delicious but haven't seen them in a while. Big fan of TU clothing too.

Se necesita un refrigerio rápido antes de comprar en Gloucester, mi compañero y yo estábamos en Sainsbury's, así que decidimos usar el café. Un curry de katsu de camote vegetariano estaba disponible, servido con arroz pegajoso y frijoles edamame. Una pequeña porción era de unos cinco bocados. Sin embargo, en cuanto al sabor, era decente. No hubiera querido pagar más de seis libras por él. Mi compañero tenía una tostada de carne y queso. Una bonita vista mirando hacia el río desde el café. Debe ser encantador en un día cálido.

As Sainsburys go this one is canal facing and sympathetically designed for the canalside location. It is only a short walk from the Outlet Centre and Docks. Great for a stock up for the boater before you head up river or down the canal. The cafe food is standard supermarket fare but good value and the terrace overlooking the canal is lovely on a sunny day.

Breakfast not bad for the price, Bacon, egg, sausage, hash brown, baked beans, tomato, and toast, I added a large cup of tea, to wash it all down, all for under £6 I recommend you give it a try.

Located opposite Gloucester Quays this is great superstore. The car park is a good size which has plenty of parent and child and disabled spaces. The store itself is a very good size and there is great range of products. Also has a petrol station which is usually cheap (when compared to other petrol stations). Also has a delightful cafe upstairs with a small balcony overlooking the quays. Have been here in the past for breakfast which I would recommend and is reasonably priced for a full English breakfast.

Needed to collect some travel money I ordered online, very helpful and friendly at the money desk, then did a weekly shop, no scan and shop system which I thought a large shop like that would have. As well as our weekly shop I also bought 2 summer tops. The cashier was friendly and the shop went smoothly.

our saturday morning treat, breakfast. staff friendly. food tasty. views of the canal. eating outside in the summer

Arrived look pleasant no change for the last 6 years !! Friendly staff and good choice of food.. However there is dirty tables and piled up plates etc... I am shocked to find dirty cutlery in clean station areas with sauces, cutlery tray etc... I have ordered full breakfast with toast but you have to pay extra for jam very odd! Bacon isn’t what bacon should be it look more like square ham !! Would I come back answer sorry no

We were unfortunate to visit here on a Saturday afternoon, so perhaps disregard this report. Most of the tables were piled with dirty dishes, food dropped on the floor. Lots of the advertised meals were no longer available. No straws or teaspoons for drinks. On the plus side, the meals and drinks we had were fine. The restaurant has views of the canal, so it was pleasant to sit and watch the birds and the boats go by. And forgive them for being short staffed on a busy day !

I find the staff at the Deli counters 'not very friendly. From my experience, it is a matter of simply asking for what you want. It is given to you with not even a thank you or a friendly smile. If the staff are seen saying a few words more than is necessary - and is not related to your purchase, then they are transferred to another section within the store. A few members of staff have told me this - they say that management will not like them, what they call socialising with customers, as opposed to getting on with their work. A few have been transferred to another section or duty such as shelf filling, for the very reason of chatting those few extra wordsto customers. Sainsbury sell a good range of products, branded and their own. Quite often customers whom I know, ask me why I don't do my regular / main shopping at Sainsbury Store - they say their products are cheaper.. They give their examples such as tinned beans, tomatoes etcetera which are pennies cheaper than other supermarkets such as Tesco, ASDA,and Lidl/Aldi I tell them that they are being misled, and should check the content weight on the tins against the same product in another store; they will find that what appears to be the 'same sze' can, the content weight is that there are less grammes weight within, compared with the same product in other supermarkets. So in effect , whilst that tin of beans - or whatever are a penny or two cheaper, they are getting less content wieght within. They should not be deceived, because as I have stated, the cans when placed alongside another from a different store look the same size - They are the same size, and Sainsbury may be a penny or two cheaper, but they are getting less content weight.

we like it here, its same as any other sainsburys but love the little upstairs café with stunning views over the river and a modern safe comfy balcony with tables.

Having complained about rude cashier & poor service. We were non existent to her at the till! No reply from Gloucester store manager Neil Barber. Two days later we noticed the cashier had also left the security tag on. We spend a lot of money every week in this store and go there due to good service but this time it was appalling and no apology at the store!

Visited at 5pm on a Friday. Café very quiet. Excellent Bigger Breakfast. Tasty sausage and bacon - nicely cooked and presented. Friendly and helpful staff.