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3.8

Based on 552 opinions finded in 4 websites

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Nº 287 in 433 in Gloucester

Nº 32 of 49 Other cuisines in Gloucester

CUSTOMERS TALK ABOUT DISHES WITH..coffee

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This place gets super busy. Staff are always friendly here. Can be a bit slow on service sometimes but the nature of fresh made coffee and food cooked for you. Nice place to meet your friends. Has free WiFi for those wanting a drink and to work.Only fault ever is the toilets could do with a better clean.

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Corinne Dyer . 2024-10-24

MORE AT Google

Friendly staff busy most of the time and free parking for up to 3 hours outside.

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nigel southgate . 2024-10-20

MORE AT Google

Lovely sit inside with air conditioning.

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lindsey hendry . 2024-10-20

MORE AT Google

Very polite, lovely service from staff. Very helpful if you are a wheelchair user. Costa coffee shops are always polite 😀

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S J Boucher 1973 . 2024-09-25

MORE AT Google

The service was extremely slow, 2 people working one of the busiest Costa coffees I have seen. The place was covered in and out with duty plates, cups and napkins. However the staff were smiling and the coffees were fantastic. Just think they need more staff Costa

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Keely McCarthy . 2024-09-15

MORE AT Google

Very nice but feel some of the cakes are expensive.

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Gillian Phipps . 2024-08-27

MORE AT Google

Good food, good drinks, good service. We have the app, so had a free drink today too.

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Rebecca Quick . 2024-06-28

MORE AT Google

I don’t normally like to complain but I felt so bad for the trainee today who was trying her best and looked extremely stressed whilst being had a go at by what looked like her manager (brown hair possibly called Emma?) who loudly announced ‘you’ve been here a couple weeks and you’re still making stupid mistakes you shouldn’t be making’ and constantly made digs and huffing and puffing and throwing her hands in the air. Was a very tense atmosphere to order in and put me off going back

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K It . 2024-06-23

MORE AT Google

Huge queue always,, not enough staff and quite unfriendly to be honest except for one filipina staff that she is formidable

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N R . 2024-05-31

MORE AT Google

Lovely piece of vegan cheesecake.🙂

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Samantha Baldwin . 2024-05-26

MORE AT Google

Used to be a good costa, now no better than average. Maybe more staff, and stop people sitting at a table for two hours with no drink.

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Neil Preece . 2024-05-03

MORE AT Google

The Staff team are great in Costa St. Oswalds, Gloucester. It's an exceptionally busy store but they all remain calm and know my order off by heart. Fab team. Superb job, guys.

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Marie Bird . 2024-05-03

MORE AT Google

As expected for a quick stop. Service was slow.

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Peter Leyshon . 2024-04-25

MORE AT Google

Used to be a great little Costa on the retail park. Have been there many times over the years. Last Saturday (April, 2024) however the staff were lack-lustre. No warm greeting and your drink was just left at the end of the counter without calling it out. There was a medium queue, but the three staff weren't working cooperatively or efficiently. Coffee is fine, atmosphere was lacking.

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Dan S . 2024-04-23

MORE AT Google

Rude staff only care about being in there phones I saw people vaping in the back waiting for the toilet Toilets smell and are dirty, not kept up with And I’ve heard rumors they expect staff to come in even if they are very sick and unable to work

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Kozza B . 2024-04-17

MORE AT Google

Costa is what it is Still better than Starbucks

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Stuart Shaw . 2024-03-20

MORE AT Google

Ideal for a quick coffee if parking up to visit local stores, tables not cleared very prompt☕👍

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Peter Hickman . 2024-03-03

MORE AT Google

Popped here on Saturday lunch time to meet some friends. The place is filthy, had to clear our table from previous customers while member of staff watched us. Coffee was average while paying over the odds. The toilet hadn't been cleaned for days with the tap staying on, unable to turn off. We gave our 1 year old his lunch and thought we'd tidy up the dropped things on the floor... we may as well not bothered.

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Wayne Hopson . 2024-02-20

MORE AT Google

Brilliant staff & great atmosphere

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richard price . 2024-02-13

MORE AT Google

Came here on a Saturday afternoon, chaos. Staff doing their best. People waiting clogging cramped counter. Spent longer stood waiting than sat drinking. Tea served in a giant disposable cup as they’d “run out of teapots”. Hard floors make it really loud, everyone raising their voices to be heard over each other, made worse with tables and chairs crammed in. A soulless dispiriting experience.

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Mike Cheshire . 2024-01-28

MORE AT Google

Coffee, sausage bap and cake was delicious. I was astounded by how dirty the place was. I pointed out to the lady serving how dusty the cake dome was. She agreed but didn’t attempt to wipe it! We sat next to a window sill which was minging. That wasn’t today’s crumbs and dust. It had obviously been there a while. Do the staff not have a cleaning rota? Perhaps their rota duties should be checked by the manager. Dirty as I said and enough to put me off going to that branch again but coffee excellent.

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Judy Greening . 2024-01-20

MORE AT Google

Service was exceptionally slow. The place was dirty and the staff unfriendly. Overall one of the worst coata's I have been too.

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Simon Kelly . 2024-01-07

MORE AT Google

Great coffee and food. Friendly staff even though they were very busy and obviously under pressure. Only marked down a star due to tables not being cleared away because of not enough staff.

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Emily B . 2023-12-03

MORE AT Google

I come every Tuesday and Friday and always perfect atmosphere and staff always very helpful 👌

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Anna Drwila . 2023-10-10

MORE AT Google

Broken toilet. Broken air con. The two flat whites we had made were way to wet so I asked for them to be remade and the guy making them, without speaking, threw them away and walked in the back and his manager made them (who was lovely). Terrible costa overall. Avoid.

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Matthew Douglas . 2023-09-09

MORE AT Google

Lovely place to meet friends and chat.

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Miriam Atherton . 2023-09-07

MORE AT Google

I meant to write a review a short while ago, but have been distracted. Visited Costa to meet a friend on a Saturday morning, service from the two female members of staff was very good, both were polite and attentive, food and coffee prompt and hot, no issues here, however. There was a blonde gentleman swanning around, supervisor? Manager? Who took it upon himself to look down his nose and make a dismissive gesture with his face on every single pass of our table, it was not a single instance, but five times. I really did not want to have a confrontation with this individual because I did not wish to upset the company I was with as she was totally unaware of what was happening. Maybe this individual should take more time doing his job rather than being a judgemental bigot. I will not be returning.

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Roland Thomas . 2023-09-05

MORE AT Google

Staff chatting and on phones rather than working, gone down hill a bit since I was last here

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Ryan Watkins . 2023-07-08

MORE AT Google

Slow, slow, slow... Saturday afternoon, one person serving, one person wandering around, queue getting bigger, coffee machine broken again.....

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Les Baldwin . 2023-07-08

MORE AT Google

love the girl who takes your order

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Rose Wagner . 2023-06-27

MORE AT Google

I went on a hot summers day. Unfortunately they had ran out of a lot of their cakes and ingredients for frappes which was a shame. Their lotus biscoff cheesecake was amazing though.

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Hammad Parwaiz . 2023-06-20

MORE AT Google

Normally wouldn't frequent these type of places but went with a friend for a coffee. Cup was the size of a bucket!

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Nick Adkins . 2023-06-15

MORE AT Google

Nipped in for a really quick coffee, place dirty, shocked at how quiet it was coffee nice, but won't be returning

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Susan Dixon . 2023-06-15

MORE AT Google

I have visited at lunch time the last few weeks on a Tuesday with a friend. I just wanted to say how friendly and chatty all of the staff are there. Nothing is too much trouble and it is nice to chat to them. The service has been very efficient too. Today was very hot so my only advice would be to get some air conditioning. Also, the seating areas outside have zero shade which is not great for pale people. A couple of big sun umbrellas would be great so people can sit outside.

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The Lilac Room . 2023-06-13

MORE AT Google

Spectacular day one of the 2 lads serving and making the drinks had a episode shouted out and three the drink/s all over the floor and side causing the other barrister to have to take him out back then come back clean before starting serving. Well done I don't know what caused the behaviour but 5 stars to the chap for sorting it out and resuming business as normal.

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Gordon McGaugie . 2023-06-10

MORE AT Google

Been here a few times. Coffee is good. Food is good. Service has always been good with nice staff.

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Samantha Hobbs . 2023-04-12

MORE AT Google

Terrible! No china-all drinks and food served in paper cups and plates. No chocolate sprinkles for cappuccino. Staff didn’t care

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Lara Taylor . 2023-04-03

MORE AT Google

Staff are friendly, coffee is fine , but that place needs a deep clean. The amount of dust everywhere is shocking. Toilets disgusting.

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Ana Maria . 2023-02-15

MORE AT Google

I've only given it four stars for food this time as the options were limited - especially vegan brekkie options. Still good coffee and great service though.

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John Smith . 2023-01-17

MORE AT Google

worst costa experience I've had

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Coral Ward . 2023-01-05

MORE AT Google

Handy for the start of our bike club runs. Plenty of parking and the usual good coffee and cakes

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andy clark . 2023-01-04

MORE AT Google

Excellent staff, Excellent service

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Richard Bennett . 2022-12-19

MORE AT Google

Great staff and coffee, recommended 👌

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Short Nop73 . 2022-12-13

MORE AT Google

This was the friendliest Costa I have ever been in. The service was A1***

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David Elkins . 2022-12-11

MORE AT Google

Very warm atmosphere and welcoming staff.

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Brian Challis . 2022-12-11

MORE AT Google

I adore any Costa coffee but I like the friendly staff here

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Stacey Sexton . 2022-12-07

MORE AT Google

Shame dishwasher wasn't working so coffee was in cardboard cups it doesn't taste the same . Everything else was fine toasted panini was expensive

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Dave Mathew . 2022-11-21

MORE AT Google

Can get busy at times, so you can be waiting a while b4 you get your coffee

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Bruce Mayo . 2022-11-20

MORE AT Google

The product is not particularly bad and the place was relatively clean. But watching the staff, it felt like time was standing still. There was no motivation to give any recognisable form of customer service, or to respond to an ever growing crowd of waiting customers by picking up the pace a little. This outlet has an air of subdued disappointment and mild depression. Probably best avoided if you want your day go with a bit of a bounce.

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Steve Godsell . 2022-11-11

MORE AT Google

Since Costa started doing the click and collect service, it is taking longer and longer to get served. Today, at St Oswalds, Gloucester, the clearly grumpy guy doing the cold frappes etc made 8 or so drinks while my tea, which had been made relatively quickly, was going cold. It was nearly 15 minutes before my daughter got her frappe. Very frustrating.

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Amanda . 2022-11-11

MORE AT TripAdvisor

Can be long queues but quick service when there isn't. Standard Costa fayre.

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Sarah Fish . 2022-09-13

MORE AT Google

Are con not working so big thumbs up to the staff who were keeping going in this very hot weather. Very friendly service. Daughter enjoyed her salted caramel frappe, but the tea pots could do with replacing as very tea stained lids (my pet hate)

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Grainne Donnelly . 2022-08-13

MORE AT Google

Excellent quick service. Delicious coffee and friendly staff.

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Chris R . 2022-08-03

MORE AT Google

Great location and fast service

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Alistair Hines . 2022-07-12

MORE AT Google

Went to your branch this morning and asked for a frappe , rude lad said not doing them no apologies , never offered explanation , miserable also the other girl was as bad , not good customer service , if they don't want to be there then leave , won't be returning and spending money and I will advise friends relatives not to go , do your branch a favour and sack them both

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Nick Simpkins . 2022-07-10

MORE AT Google

A little disappointed with my vist today. There was a massive queue, I waited in line but when I got to the counter the guy serving missed me completely & tried to serve the guy behind me. I did comment that I was waiting longer, the poor guy behind me apologised to me but he only gave his order because the guy serving asked him what he wanted. When I was waiting for my drinks I asked for some extra hot water for my tea because I like weak tea. The girl making the drinks offered me an expresso cup full!!!! I did say to her that if the tea was strong that I would need more. When I sat down with the drinks, I found my cup was filthy, I then had to find someone who could get me a clean cup. Not a good visit today Costa. Disappointed.

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Bev Summers . 2022-07-02

MORE AT Google

Perfect coffee, ideal setting for watching the world and it's mate go by

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Stephen Harris . 2022-06-22

MORE AT Google

Great coffee and sandwich, service not 100 % , but fine otherwise.

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Jackie Wallace . 2022-06-16

MORE AT Google

It’s a costa good staff good coffee

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guy burford . 2022-06-03

MORE AT Google

The staff where very friendly and knowledgeable and happy to make my complicated order

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Wader 2556 . 2022-05-25

MORE AT Google

I enjoyed my skinny latte although it wasn't very hot.

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patsy tracey . 2022-05-16

MORE AT Google

5 staff tables most dirty the hole place was a mess staff needs a rocket

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wilfred adams . 2022-05-03

MORE AT Google

It's gone downhill. On inspection the floors are really dirty even from first thing - both in the shop area and definitely behind the counter. 2 days running bins outside overflowing making for a really poor visitor experience. Feels like nobody really cares.

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Ivor Richards . 2022-05-01

MORE AT Google

A good Costa with lots of seating

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Wright Oliver . 2022-04-09

MORE AT Google

Comfortable and usual standards you would expect in Costa

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Rodney Branfield . 2022-02-21

MORE AT Google

This is my go to Costa to sit and relax before going to work.stafff ate exceptionally friendly and make a real effort to know there regular customers.coffee is amazing and quick service

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Jenniewren . 2022-01-03

MORE AT Google

It's a Costa.... Good products but pricey

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darren crouch . 2021-12-08

MORE AT Google

Visited today with a friend, it was disgusting. Behind the counter the floor was awash with litter and the coffee machine looked like it hadn’t been cleaned for weeks! Neve again the owners should be ashamed!!!!

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Fincabiggs . 2021-11-06

MORE AT TripAdvisor

When busy. Lots of mistakes made with order.

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Natasha Brooks . 2021-11-02

MORE AT Google

Excellent coffee and toast together with excellent service

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Rodney Sarson . 2021-11-01

MORE AT Google

Nice window table so you can watch the rain while sitting in the dry with friends and a steaming cup of americano.

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Shirley Gale . 2021-10-20

MORE AT Google

Coffee disappointing - very weak. Till not working properly so couldn't redeem my points - should have had 2 free drinks 😒

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Christine Puzey . 2021-10-20

MORE AT Google

Nice friendly staff. Very busy place. Coffee was really nice and so was the food. Plenty of parking. Shop very tidy and clean. Will be going there again. Prices reasonable.

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Susan Evans . 2021-09-23

MORE AT Google

The staff are fab here. My children love coming here. All staff interact with the children..nothing is ever to much trouble. I have written into your Facebook message but haven't had no response

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Jenny Buffin . 2021-09-01

MORE AT Google

Very poor ...no whole milk left at 1pm......pity Tesco's is so far away....had staff mixed intelligence with a 2 minute stroll to the aforementioned supermarket they may have been able to replenish their supplies....all in all pretty pathetic service

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Robert Holdford . 2021-08-27

MORE AT Google

Busy place...somewhat understaffed.

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Vicki . 2021-08-24

MORE AT Google

Coffee was tepid and toasted sarnie was like chewing on a tyre. Displeased with the total experience

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Toni Yeates . 2021-08-22

MORE AT Google

Lovely morning with friend. Staff very friendly

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Lorraine Brown . 2021-08-17

MORE AT Google

Good service unlike other outlets of the same brand in Glos. Enjoyed toasted sandwich. Comfortable surroundings.

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Rich Dunnett . 2021-08-13

MORE AT Google

Great place to visit while shopping

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david mccartan . 2021-08-07

MORE AT Google

clean, tidy covid safe , staff were friendly

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THE RED HEADED FUNKO . 2021-08-03

MORE AT Google

Love their breakfast wraps and hazelnut latter's!

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Tanya Ross . 2021-07-24

MORE AT Google

Go here often before and after work, or when wife is shopping. Staff are always friendly. Order and collect function is useful with the app. Lik all Costas food is a little expensive, but service here is great.

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Glyn Jones-Parry . 2021-07-17

MORE AT Google

Only way this could have been better is with pumpkin spice 🎃

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Tom Woodward . 2021-07-14

MORE AT Google

Very nice, but maybe a victim of its own success as it does get busy.

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Steve P . 2021-07-03

MORE AT Google

Not enough staff. Drinks good, reasonably priced. Clear covid guidelines in place.

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Nikki Ennis . 2021-06-29

MORE AT Google

Great service, best coffee with soya milk, felt very welcome.

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Kay Hawkins . 2021-06-26

MORE AT Google

I found the service very poor, the gentle man who served me asked me many times my order and then made my order with cows milk when I had specifically asked for soya milk 2 or 3 times. He then had to be told to wash out the equipment which he barely bothered to do. And then the drink was barely how it should have been with the sprinkle topping missing. All of this was done whilst he wore his mask around his chin. I cannot believe how disgusting that is as these times. I felt too awkward to ask for my drink to be made a 3rd time so took my coffe and left. I feel for a drink which is expensive it is crazy to behave in this way.

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Charlotte Stallard . 2021-06-23

MORE AT Google

Always a great place for a coffee

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Stephen Hartley . 2021-06-21

MORE AT Google

Good service and excellent food

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eunice roberts . 2021-05-27

MORE AT Google

Been here several times and as Costa's go, it is one of the better coffee shops I have been to. Staff are friendly and helpful. Plenty of seating and comfy seats.

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Adrian Newman . 2021-05-04

MORE AT Google

Lovely drinks good value. And friendly staff.

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clair Hoyes . 2021-04-16

MORE AT Google

Disappointing that staff can't abide by the rules and wear their masks properly to protect their customers and fellow colleagues. Disgusting attitude when pulled up on it. Maybe a reminder of why they are required is needed!

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Alli Board . 2021-04-03

MORE AT Google

Best place by far for your coffee fix in Gloucester! All the staff are lovely and friendly, keep up the good work, Kane, GG, or Nah, Liv, Liam & the team 👌

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Lee Gillman . 2021-02-06

MORE AT Google

Very friendly efficient staff

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Coin Snatcher . 2021-01-29

MORE AT Google

Olivia was very good at making sure everyone was safe.

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Chris . 2020-12-20

MORE AT Google

Your typical Costa coffee. Friendly well trained staff.

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Martin . 2020-11-05

MORE AT Google

very good covid protection in place and the staff could not be more helpful.

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Malcolm Taylor . 2020-11-03

MORE AT Google

Normal costa coffee place and one of the male staff team was very friendly and professional. Only concern was it took about 20 minutes to get a coffee with a few female servers and staff team behind the counters chatting. Coffee was ok in the end.

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Terry Isherwood . 2020-11-01

MORE AT Google

Really good outlet, I know it's juat a costa but this is a good one

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Luke Dickinson . 2020-10-27

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