Roosters Piri Piri in Epsom and Ewell

We ordered our food at 22:40 ish, received confirmation that it had been accepted and would arrive in about 15 minutes. Thought that sounded too good to be true... An hour and a half later, after multiple attempts to call the restaurant and the delivery drivers (we had 4 of them, 3 of them dropped out without any attempts at contacting us), I receive a phone call in very broken English that the driver is outside. He was outside the restaurant. They'd closed. He thought my number was the one for the restaurant, and no one had tried to contact him. They couldn't be bothered to make sure the food got to us, or to inform the delivery drivers that they were closing. They simply accepted the order and then shut. I've put my complaint through on ubereats, but for anyone out there wanting a decent takeaway - this is not the place. The food is actually nice. But it's likely you'll never see the food you've actually paid for.

Takeaway is dishonest about discounts and make you feel like customer not worth much . Hope the business fails InshaAllah

The joke is them laughing at our bad consumer decisions, my wings were cold and had no flavour and the chips were poor.

Waited 2hours for delivery and not even an apology until I asked for one, kept asking where the driver was and being told on the way!!! Won’t order again for this company. How they are still running with all these awful reviews I do not know!

The person who took my order was nice enough... but the rest of the visit was horrible. Came in with no Queue.. Only 2 other people in restuarant and the service was sooo slow. People in the kitchen in full view of customers chatting and having a laugh while looking at their mobile phones. Its too bad the service is so bad when the food is quite decent,

This place is just awful. Totally unprofessional. Have ordered from there a few times. Most of the time part of the order was always missing. Then your options are either take a credit or wait an hour for the food they forgot. To be honest I don't know why we continued to order from them. But after the last time we will never order from here again. Placed my order, called up 30 mins later to find out when it was coming and they said they didnt get my order (no apology). I used their own app and the money has come out of my bank account. Then they said they couldn't fulfil my order as they had run out of chickens. The whole thing is farcical. I'm still waiting for a refund! Avoid at all cost.

Terrible terrible and terrible ...i been order from this guys about 3 years and never surprise me, always bad service but at this time I hade enough. I order for my family and myself at 20:00 I call restaurant 21:10 to ask how long gonna take and the answer is, I'm sorry we run out chicken..if you don't have enough chickens why did you take my order? ok you took my order, why don't you call me that you can't delivery my order? Whole family waiting for food but they can't even call to explain what's going on...horrible horrible. Never ever again

I really enjoyed my time at Roosters Piri Piri. I have become a regular customer and go there quite often nowadays. The food is really tasty and satisfies my appetite. The atmosphere was really relaxing and an enjoyable environment to be in. The customer service was excellent. Overall, everything was catered for in a really professional way and I enjoyed myself.

I thought i would give these guys a second chance. Never again. Chip dry and nasty. Chicken covered in greasy sauce and the rice just about edible. Nar thanks. You can keep your chicken and banter for someone else.

2nd time of having lunch here & it was delicious. Friendly staff, clean restaurant & good service. We ordered the houmous & pitta bread which was great & two medium chicken breast burgers. They arrive on slates with your chips in a side dish, the chicken is amazing, so full of flavour & good salad in a brioche bun. Really enjoyed our lunch, couldn't finish the houmous starter, burger won!

So 2 hours after my order I phoned up and asked where my food was. The guy I spoke to was plain rude and didn't care....and he told me lies about a breakdown and will send a fresh order. Told me half hour..I wait...... 30 mins later I call.... Food still hasn't left 😡 He refused to apologise or offer any type of compensation. This was my 2nd order from here and the 1st was cold with soggy fries. Certainly won't be visiting here again ! If there was a 0 star I would give them that.

Came here for a quick bite on a mid week evening. Place was empty so we looked at the menu and decided what we fancied. My friend ordered the Chicken wrap with fries, I ordered the Prawn Wrap with Corn on the Cob. Server looked like he would rather be planning his own funeral than taking our orders, he wasnt even acknowledging what we were saying so we didn't even know if he was listening?! So rude. Food was prompt the wrap is alot smaller than you would imagine and the corn on the cob tasted frozen and not fresh. Our server brought over the food without saying anything which was strange, I asked him a question and he barely acknowledged it. Food was nice for the price, service was terrible...most gormless group of people ive ever met.

Staff were plain rude, food greasy and lacking of flavour, never go back and wouldn't recommend. Bring back Bella Italia!

Always order from here always pleased !

We were going to the cinema and didn't have much time for dinner so ate here. It looked a bit like a Nando’s and indeed their main offerings are chicken burgers. But they have what they call a ‘uniquely British spin’ on their dishes, for instance offering sides like roast vegetables and mashed potato, not just fries. We were in such a hurry that we didn't even read the whole menu and went for chicken burgers, but looking at the website it seems they have falafel, lamb, beef - all sorts. Like Nando's, there is a choice of seasoning, from lemon and herb to extra hot; I had lemon and herb and thought the chicken burger was very nice, but my fiancé wasn't impressed with the amount of fries and said he preferred the burger at Nando's. Still, it was a nice change and as we didn't have much time and service was fast, I think the best choice for the evening.

The just eat app never works anymore for my postcode and stops me ordering a lot more! Even if there was a delivery charge I wouldn't mind!

The just eat app never works anymore for my postcode and stops me ordering a lot more! Even if there was a delivery charge I wouldn't mind!

Fries portion is small than usual...

Fries portion is small than usual...

I have visited roosters a few times over the last few weeks... They serve grilled chicken on plastic chopping boards. It's alright, nothing amazing but good value.The lebanese sauce is actually pretty good. Chicken is steamed, basted in bottled sauces and grilled to order - as a result the marinates do not permeate the meat Drinks are on the expensive side... e.g. £1.99 for the cheapest of bottled waters or 200ml of soda fountain coke. beef satays can be a bit tough... although the biggest let down was their lamb gourmet burger. It consisted of a tiny patty of overspiced fatty lamb mince in between a dry seeded bun with a little salad. If it hadnt been for this burger - i would have rated it 4. I like the music - mix of asian and rnb tracks gives it's nice vibe. It's clean and modern.

Wrong stuff came was horrible and the driver made me walk to his car! Not worth the money

Wrong stuff came was horrible and the driver made me walk to his car! Not worth the money

Excellent would order again asked for hot got hot no problems at all

Excellent would order again asked for hot got hot no problems at all

Always order from here always pleased !

Delivery driver rude, ordered food and est time was 8:20 as soon as I placed order it changed to 9:00 and then late food cold and burger all over the place

Delivery driver rude, ordered food and est time was 8:20 as soon as I placed order it changed to 9:00 and then late food cold and burger all over the place

Over priced. Won't be ordering again.

Over priced. Won't be ordering again.

Very good service and lovely food. Only down point is food portions are small and rather pricy.

No complaints, food was really good

No complaints, food was really good

Worst service I have ever received. Asked for and paid for double chicken, sent me double vegetable, when I called to explain I was told it was my fault, then after 11 minutes on the phone they told me a manager would call me back in 10mins. 20 mins later nobody called me back and when I called the man serving said the previous man had lied and that the manager was not in until Monday. And told me If I wanted my order of double chicken I would have to pay again. £16 for some soggy vegetables, chips and a slice of cheesecake!!

Worst service I have ever received. Asked for and paid for double chicken, sent me double vegetable, when I called to explain I was told it was my fault, then after 11 minutes on the phone they told me a manager would call me back in 10mins. 20 mins later nobody called me back and when I called the man serving said the previous man had lied and that the manager was not in until Monday. And told me If I wanted my order of double chicken I would have to pay again. £16 for some soggy vegetables, chips and a slice of cheesecake!!

bad food, poor service, aweful atmosphere: meats are cooked from frozen, tastes like rubber; rolls do not consists vegetables; staff forgets to give what was ordered; dirty and cold atmosphere, vulgar and loud music playing.

2.5 hours for food...stay away!!

Ordered dinner at 7.45pm on a Thursday online. After an hour and 20 minutes it hadn't arrived so I called to enquire. I was lied to and told it would be 5-10 minutes (and no apology). Another 20 minutes passed so I called and got told they 'forgot' to cook my order...but would send me some chicken wings to say 'sorry' which presumably I was meant to eat at 10.15pm at night with the rest of my dinner! Food arrived cold, and all in all a really irritating experience.

2.5 hours for food...stay away!!

Over 2 hours to turn up and when it did the driver told us it was more than it should of been, rang the restaurant to be told the driver would bring back the extra money he took, only to have him argue and say no he added up the bill on his phone! Disgusting I won't be ordering again rubbish!

Over 2 hours to turn up and when it did the driver told us it was more than it should of been, rang the restaurant to be told the driver would bring back the extra money he took, only to have him argue and say no he added up the bill on his phone! Disgusting I won't be ordering again rubbish!

Our order was 45 mins over time expected. The side mayo was very disappointing with amount provided and the cheese was also disappointing. The chips were cold. The food was great the last time I went into the restaurant. Take away really let them down.

Lovely food and really hot just had a little bit of trouble finding the house and not enough change

Easily the best burgers in Epsom! Superfast delivery and great food quality. :-)

tasty food and good value. we will be a regular!

Chips were a little cooler for my liking, and it took nearly 15 minuets longer than told but other than that, the food was amazing and worth the money!

Being local we visit here regularly as its always fresh chicken and a good choice of flavours to choose from. It also does home delivery.My favourite is the lemon and herb satay and the Lebanese chicken wrap.

Food was great, took a while for delivery but worth the wait.

Food amazing again! I really can't recommend highly enough! Fast delivery and food always hot! :-)

Fantastic beef burgers and beef wrap!

Amazing food, very fast delivery and very good menu for all! Highly recommend! :-)

The food and service is always very prompt and the presentation on the slate boards is fantastic. However the only thing which really lets is down are the cakes on the menu. When I received mine is was still frozen and rock hard. When I asked for another the same one was brought out but slightly microwaved. It was really awful and really let the place down. Chicken is always great though! And halal which is a bonus.

I asked it to be delivered at 8:30 however they arrived at 6:45 and when i asked for it to be delivered at 8:30 again they brought it back at 8..... Saying its nearly half past. Not impressed with the take away service which is a shame because the food was great

The just eat app never works anymore for my postcode and stops me ordering a lot more! Even if there was a delivery charge I wouldn't mind!

The just eat app never works anymore for my postcode and stops me ordering a lot more! Even if there was a delivery charge I wouldn't mind!

First time ordering from Roosters Piri Piri and I'm very pleased with my meal. Its super tasty! Will definitely order from here again :)

Very good service and lovely food. Only down point is food portions are small and rather pricy.

Thinking about Nando's? Try roosters instead!Similar in style but offering more than just chicken, this fabulous little place on the Epsom high street offers great food at very reasonable prices. On every one of my visits the service has been swift and courteous, service with a smile as standard, with food plated up to a restaurant standard. Food to sit in or takeaway is too good to be considered "fast food" but it certainly isn't slow!

All arrived on time. Orders were correct. No complaints. Thanks!

Delivery time as expected. Good hot food. Would use again.

Good quality and taste, but portion sizes way too small

Been twice, had starter, main, and side (had both chicken and lamb). Both times have been really tasty, food is cooked fresh to order so you may have to wait 5/10 mins but it's SOOO worth it! You can choose your spice level a bit like nandos BUT SO MUCH BETTER! (Warning extra hot is VERY HOT...but tasty all the same). The staff are friendly...whyyyy have I only just discovered this place??. Prices are very reasonable too! Sooo much better then the standard McD's and Subway that Epsom has to offer!

Did not receive my complete order.

On balance the price makes this a better option than nandoes in my opinion, however the food does not quite compare. The staff are always welcoming and the food is of a high enough standard to make it worth while

Amazing quality and very fast delivery!

We visited this place for a quick bite before the cinema, no atmosphere and this was expected as it is a fast food after all, what was the disappointment just the expensive prices for synch tiny portion under the label of 'large'. We ordered a large chicken piri piri wrap and when it came was 1. Not so large 2. It was really only some chicken and a wrap no salad or anything else inside. My advice is do not go! I won't go again.

Food was delicious. There was quite a wait for the food. When arrived driver forgot some items and had to go back. The only disappointment was purely the fact of the quantity. For the amount we spent, there wasn't much food, and that's what let it down.

Great chicken, delivery within the hour

This Epsom version of Roosters peri peri is so disappointing iv been to many starting at Portsmouth going up to London Epsom is the most rudist as well as having zero atmosphere also for some reason most of the menu is far more expensive than any other Roosters iv visited sometimes by as much as £6 not cool avoid avoid avoid go to a Roosters peri peri elsewhere

Was nice food but took ages to arrive and for what I paid I expected a lot more of it.

The lunch wrap, fries and a drink for £5 is not only an absolute bargain but it's extremely tasty also. Give it a go if you want to escape the Nando's price tag but don't want to sacrifice quality.

Awful service, had to wait over 2 hours for order to arrive. When I called on many occasions, I was told the driver had left and it would be 10 mins (lies) do not order from this company!

Waited for over a hour and then called them,for them to say I have to collect now as no one answered door well try knocking

Chicken was not cooked. Extremely chewy. Came way too early.

First time we have ordered and we will do so again. Tasty and hot, fast delivery. No complaints.

i got food poisoning and had o go to hospital. this was during work so it was so embarisising

Usually good food but this time nachos were burnt and there was a hair in my rice. Won't be ordering from them again.

They got the order wrong. Ordered double burger with cheese got single burger without cheese. And ordered 6 strips got 4! Not the first time it's been wrong.

It took 1 hour and 25 minutes for our food to be delivered. Although the chips were cold the rest of the food tasted quite good. I have ordered from here before but always collected and never had a problem until this order. The delivery driver was polite until I requested that he let his boss know the delivery time was unacceptable to which he then began an argument with me about what time I placed the order and that the just-eat app was rubbish (I don't have a problem with the app it's worked perfectly fine plenty of times for various restaurants). I telephoned and complained, spoke to the manager who said he'd call back after he'd spoken to his driver as it was not on... I didn't get a call back...

They didn't have half/whole chickens or fries available - for a restaurant that relies on chicken and fries that's pretty poor

Always spot on, you can't beat a roosters when you have a chicken craving!

I just love Roosters Peri Peri. Food is always fresh and tasty. Never been disappointed. Been there with friends and family. It's delicious every time. Highly recommended. Probably the best place in Epsom to eat out.

Took almost two hours to arrive and cold food when it did arrive.

Food was cold due to utterly incompetent delivery driver. I had to direct him here by phone and even then he took 40 mins to make a 3 min drive. No apology, just excuses. Terrible service. Won't be using them again.

We ordered at 8.30 for delivery at 9.20 (50minutes is quite a long time) .. The delivery turned up at 9.50 so was actually 80 minutes which is just rediculous. Also asked for no tomato in one if the meals and it was full of it. Lovely food but a shame about the rest would probably go elsewhere next time

Had to wait 2 and a half hours for food to arrive then half of my order wasnt there and all they could offer me was something worth a quarter of the price of the food that was missing not happy one bit

Lovely food we had a little problem but nothing to serious the food and service was all still 100% !! :) :)

Grim. More expensive than Nandos but x10 worse. The corn was the worst I've eaten in my life, the bag of chicken was filled up with liquid and the halloumi was pretty raw. Overall pretty disgusting, had to force it down.

I tried this restaurant when it first opened and was impressed. Good food, sensibly priced. Since then, it is a different story. The food is pretty average, but the prices don't make sense. This is, after all, a fast-food restaurant. A meal for two – some Piri Piri chicken and a wrap and some drinks is 150% the price at other fast food places – including the McDonalds nearby. Yes, it is healthier, by far, but this is not a restaurant where you will go and spend time. It is an eat and go kind of place with next to no atmosphere. I have tried it on a fair few occasions and it doesn't improve. The staff seem to have little or no interest in offering any kind of hospitality. They started well, but haven't continued.

Excellent Service & Great Quality Food

Forgot something from the order and said it could be delivered in another 20 minutes which is a bit pointless. They quite often miss something from the order. Other than that food is good.

Great food! They gave me extra chicken wings aswell! Great quality I highly recommend it!

Excellent food and on the time delivery

[{rooster piri piri }"Just want to tell you that you are the best place in epsom for eating and delivery . I have found online. Great prices, a wonderful food juicy chicken and very tasty wing I never eat in my life best customer service Yes yes yes I can say every single pound worth for this place rooster i caught you again this week with my family Love this place rooster piri piri

I ordered from here about week ago and I have now ordered about 3 times since then! The chicken is a taste sent ion like I've never had. So juicy moist and you can tell its really fresh. They were really tentative to my allergies and have been accommodating when I have changed my delivery order over the phone a few times. One of the best places I've been to for great service. I'm now a regular and working my way through the menu. I'd defiantly recommend this place to everyone!

I order delivery on roster in Epsom the delivery take a while but it was worth to order the food was fantastic and hot.I love to order again and worth the money.

20 minutes late, lukewarm, missing 2 items.

Staff were rude and obnoxious. Complaint to management was met with a further obnoxious response. Really not worth putting up with their crap for medocre food.

Sometimes they say they will deliver. Other times they won't. Pointless offering the restaurant for my postcode if you can't decide.

Ordered my food at 20.08 on a Friday night it didn't arrive until 21.42. Guy on the phone said it would be 25-35 minutes,after an hour I called to chase it up and they said 25 minutes. I called again after 30 and they said it will be another 10 minutes. They refused any sort of discount as they said the manager is not in. I asked the driver when he finally did arrive and he said the manager was in. I got the drive to call to discuss a discount but they still refused. Worst service ever, they obviously don't value their customers and blamed me for living too far away and that they are so busy. Well roosters Epsom, don't set standards or take orders if you can't deliver. I will never go back there again and I pled with you all to go to nandos insted.

Honestly their food is delicious - usually order the lamb kebab wrap with piri chips and wings. Such fresh food - cooked quickly and amazing taste everytime. Great friendly service too