Roost in South Gloucestershire

the food was tepid and the ice-cream was the wrong one

Absolute joke. Hour after ETA, no food. But they updated the app to say the food had arrived. Don’t answer the phone. Avoid like the plague.

The order was wrong. No lamb in the mixed shawarma. No spice in the spicy rice (just plain white rice). The meat felt like we were served leftovers. I will not be using again.

perfect burger everytime and can't get enough of the rose and pistachio milk cake it's really nice

Delicious food, arrived hot and ready to eat.

i didnt get the spicy rice, i also got only half of a concrete, this is not good at all, very disappointed

The order was totally wrong and food cold.

No complaints fully enjoyed my food top quality as ever.

I bought lamb chaps which is always costly so you as a customer at least expect decent taste but the lamb chaps tasted so bland and hard wasn’t seasoned at all not even with pepper or salt as a matter of fact, totally inedible felt like I wasted my money.

The best grilled lamb and chicken since the 70s. so delicious I forgot how good food can taste. Thank you. Mt son gave it 5 stars too. Excellent

enjoyed my burger as always 😊 the pistachio milk cake is realllly nice, would be nice if you could put the milk on yourself when your ready to eat it though other then that no complaints ☺️ great service as always thankyou ❤️

Food was late not correct to order and was cold no drinks with meals staff very unapologetic

placed an order, and waited a while to see my order had not been moved to the preparing and delivering stage on the app, I had called the restaurant once they answered they hung up on me. called back later on to have them explain they were running late due to lack of delivery drivers which we under stand is not there fault and continued to wait. the driver arrived and couldn't find our road, but was very polite and helpful. order arrive without our soft drink can and sauces that we paid for.

Realy lost quality of food horriblw

The chips came soggy gave order of £30 almost not even one sauce been ordering from these guys for last 5 years but recently service gone really bad

Food is very tasty but could do better with amount of sauces & salad and packaging can be much better as rice & sauce spilled out the food container

My favourite fried chicken. Definitely worth the wait (slow delivery but arrived when promised, roughly 80 minutes.)

Extremely bad Delay by more than hours. I regret that I ordered. Really time wasted.

perfect cheese burger everytime

I didnt receive my order at all

Everything was over cooked & nasty. Chicken strips were hard & unbeatable, Never order from there again. pure nasty!

My order never arrived and money was taken from my account and not refunded

love the cheese burgers with onion rings on top, my go to burger

ordered from here in the past foods always been good, tonight was a let down the chips were stale and the strips were hard and not fresh hopefully they can fix up

food ordered at 17.25, delivered cold at 19.40

the food arrived an hour late and was cold.

Order never arrived. Restaurant unhelpful when contacted

sadly food was late I rang but they said left awhile ago food was freezing cold on arrival

ordered bbq wings that didn't taste of bbq and the rest of the chicken was greasy

order didn't even turn up, phoned restaurant they said it left more than half an hour after, and food delivered cold

friendly delivery driver and very hot and tasty food 😋

Delivery driver was polite. Puddings were nice and the skittles milkshake was good.

we ordered masala fish in nan with a side salad and fries which were cold and rubbery on arrival. It took over 2 and a half hours to receive our food and that includes SEVERAL calls. We have previously had problems but gave them the benefit of the doubt. We won't be requiring their service any longer and I would urge anyone to look for a take -a -away that actually provides good service and BETTER food.

Food was cold had to reheat and some of it was burnt

it was late but the food was lovely

the food was amazing so tasty and worth the wait 10 out of 10 will be ordering again

It was very bland taste for shawarma. Ordered spicy rice ,came plain rice.Overall average

Great food, lovely staff, but very slow delivery. Normally a lot faster! Still worth it either way.

we ordered Masala fish in nan bread and it was absolutely delicious. Both of us will be ordering again. We'll done guys keep up the great tastes.

Order came late and was wrong. Supposed to return with correct order and no one has returned

Not received hardly any food and phoned and they would not send the food they had not sent

my wrap meal came cold and the oreo waffle i had ordered was not even in the bag and was not delivered to me

Took too long, food was cold and one item in order was wrong.

ordered 2 fish burger meals when we bit into the fish burger we got a whole mouthful of cooking oil swirling in our mouth,absolutely disgusting burger tasted of old cooking oil that been used alot .Straight in nineveh my cats turned their noses at it.

Love this place. Love the variety of food. The people there are so friendly. The food is well seasoned and flavourful and absolutely delicious.

Half the food was missing and what was left was cold

Never going to order from this place again. Ordered a spicy rice mixed shurma. What did I get? normal rice, a very small amount and what looked like just lamb. Wasn't happy at all. Got rid of it.

i would like a refund because the chicken was over cooked

Been unable to order from this place for a long time while it was closed due to failed health inspection. First time retrying them and they were 40 minutes late and every part of the meal was awful.

lamb shish so moist and flavorful 😍

Food was awful very dry no sauces wont be ordering here again

As always quality food, promptly delivered. also, a shout out to the delivery guy - thanks for delivering my order

Chicken Shish and the Lamb Shish wrap with chips were amazing! So tasty and highly recommend

First time ordering shawarma and rice and salad was absolutely spot on definitely will be ordering again

The food was cold and horrible , totally a waste of money

The food was not the best. I wish the lamb in general had some seasoning on it but I was really dry. There was no lamb meat on the chops!!!! It was burnt and had no meat whats so ever I only had 1 lamp chop which actually had meat on it. Very disappointing. The rice was nice but bland and the cream sauce I think it was really nice went well with the lamb chops.

OMGGGGG the Lotus Biscoff Milkshake is to die for

thank you soo much the best one out there

Been here few times and not been disappointed- team are also very friendly

Fries portions could be a bit more generous, let me have an option not to ave cheese on a burger aswell please. but the shawarma was really good!

Food was very smelly. I didn't eat

Awful. The quality is usually way better, but the chicken was cold and the batter tasted stale, and the lettuce on the burgers was so wilted, it had turned into a paste. Also ordered the burgers with onion rings on them… one dried up onion ring per burger. Come on, guys. You’re better than this.

Took absolutely ages to come then delivered to the wrong house then I phoned the shop up and they just told me it’s my problem

It said delivered but no food ever came

Didn’t recieve what I asked for.

Terrible. I'm a regular customer and it seems they delivered my food to the wrong address 😡 completely unacceptable 😡

Excellent service from the delivery driver!

The last 3 to 4 times I've ordered I've not got what I've asked for so this time I'm putting in bad review. Never a problem with when they turn up it's not having things I ordered and not being notified about it Not acceptable 😒

The food was good actually better than I expected only thing is the meat could have been hotter. You need to find a way to keep your food hotter when delivering

Chips were stale not cooked fresh, garlic bread was tough and chewy, garlic mushrooms were burnt. Ordered a lamb wrap ended up with lamb in a tray.

the wings were upside down so all the sauce spilt and the burger buns were stale

Lovely food but was missing couple items but this didn’t wreck our experience as there was more than enough food to go round. Brilliant tasty food I would 100 percent order again. Keep up the good food rooster !!!

The burger was formed of about 5 missmatched parts which looked like they were picked up from some leftover plate and put in the patty

Food is absolutely phenomenal! Really enjoyed what we had!

Good food but took over hour and a half to arrive.

Chips where rancid and clearly gone off. Never seen grey chips before. Lost a customer

Food still now shown up absolute joke had to go back to work as been waiting a ridiculous amount of time will not be ordering again

Best food I’ve had delivery for a while, would definitely recommend

Food had fell out of container and was damaged missing items not happy

Food arrived cold and fries undercooked instead of a 1.5l bottle of coke i got 3 cans of coke im not happy and wont be coming back there also dips were supposed to be free and got charged 30p per pot and was supposed to be included with my meal for free im am so disappointed 😢

I orderd it and you rang me and it didn’t come through I was waiting and I fell asleep and I didn’t get my food so I want my money back please

I ordered lamb adana, chips & salad which is a complete meal but it wasn't delivered with a free drink. secondly, i was given Rice instead of chips, thirdly the lamb adana was scattered in bits mixed up with the rice & the food was delivered cold, fourthly the food came 45mins late. I'm sincerely not happy about this.

A meal but wasn't served with a drink.

I eat from here plenty but the last 2 times I’ve ordered foods is not packed correct the sauces are all over the packaging an the food seems to have been in the bag for awhile, the bags fell apart just by lifting them, come on man giving your selfs a bad name for a place that does good food

The Turkish Platter is on point! 👌🏻

Once again my food is delayed. I ordered food at 1830 and expected delivery was one hour. At 2000hours when I call the restaurant I am told my food is not even dispatched yet. However on my Justeat App it says “enjoy your food”! I am getting really frustrated about Justeat site and the poor quality of services that they advertise. Time to switch to a different delivery service to be honest.

Missing items and never sent the right thing .so disappointed and not the first time it's happened when order not been right

Post contact after the Dessert Corner kindly took up my complaint and spoke to you. One thing i can’t stand is complacent, insincere, disrespectful staff from your Rooster House restaurant or anywhere. Wanted to give excuses & dispute my truth rather than give and apology. And gave no apology for being 20 minutes late. So i have written this review and given 1 star for 2 criterias

Food was late, and food was cold. Guy at restaurant was polite on the phone

Didn’t listen to salad and sauce request, low quality food but I guess it’s cheap

Omgggg took so so very long to deliver..called the actual takeaway so very rude there English language was very limited..also very rude ...did not seem to care how long we had waited or when it could arrive..Absolutely rude customer service...never would I or suggest you order from here ..

Like how the masala fish was separate

The mixed meat was not as tasty as when I last ordered it. There were some hard bits. I was disappointed that the victoria sponge was not available, so I ordered carrot cake, but did not enjoy it as much as victoria sponge. The mango milkshake was quite nice.

My order was very late , 30 min late , the food was cold and 2 x salads were missing from the order. When I called the restaurant after 10 min after the estimated time received,the person that pick up the phone said that the driver would arrive soon, 20 min later the driver finally arrived. I will definitely not recommend nor ever order from this place again. Zero customer service, zero quality service and cold food.

Chips was cold and half full. Got order wrong , wrong sauces.

Food took 2.5 hours to arrive and arrived cold. Not happy

Some meat wasn't cooked properly also there was no nan bread when there was supposed to be was told someone will come out and drop it off after finding the uncooked meat I was completely put off by the hole meal and told them they could come and collect it they said they would and never turned up I called a couple times for a update on the driver and they said he will be on his way now they've just ignored my number and I've stayed up waiting for them to do something with the food packed for them to take back

The food was an hour late. When I called the restaurant the man said that food is still there and I will have to wait another 20 minutes. He didn’t even bother saying sorry or anything. Absolutely atrocious service! Never ordering from them again!

The mixed shawarma meat, chips & salad were very nice, and the victoria sponge was delicious.

Brilliant service and great food, also the staff are really helpful if there are issues with your order.