Roost in South Gloucestershire

we ordered masala fish in nan with a side salad and fries which were cold and rubbery on arrival. It took over 2 and a half hours to receive our food and that includes SEVERAL calls. We have previously had problems but gave them the benefit of the doubt. We won't be requiring their service any longer and I would urge anyone to look for a take -a -away that actually provides good service and BETTER food.

Food was cold had to reheat and some of it was burnt

it was late but the food was lovely

the food was amazing so tasty and worth the wait 10 out of 10 will be ordering again

It was very bland taste for shawarma. Ordered spicy rice ,came plain rice.Overall average

Great food, lovely staff, but very slow delivery. Normally a lot faster! Still worth it either way.

we ordered Masala fish in nan bread and it was absolutely delicious. Both of us will be ordering again. We'll done guys keep up the great tastes.

Order came late and was wrong. Supposed to return with correct order and no one has returned

Not received hardly any food and phoned and they would not send the food they had not sent

my wrap meal came cold and the oreo waffle i had ordered was not even in the bag and was not delivered to me

Took too long, food was cold and one item in order was wrong.

ordered 2 fish burger meals when we bit into the fish burger we got a whole mouthful of cooking oil swirling in our mouth,absolutely disgusting burger tasted of old cooking oil that been used alot .Straight in nineveh my cats turned their noses at it.

Love this place. Love the variety of food. The people there are so friendly. The food is well seasoned and flavourful and absolutely delicious.

Half the food was missing and what was left was cold

Never going to order from this place again. Ordered a spicy rice mixed shurma. What did I get? normal rice, a very small amount and what looked like just lamb. Wasn't happy at all. Got rid of it.

i would like a refund because the chicken was over cooked

Been unable to order from this place for a long time while it was closed due to failed health inspection. First time retrying them and they were 40 minutes late and every part of the meal was awful.

lamb shish so moist and flavorful 😍

Food was awful very dry no sauces wont be ordering here again

As always quality food, promptly delivered. also, a shout out to the delivery guy - thanks for delivering my order

Chicken Shish and the Lamb Shish wrap with chips were amazing! So tasty and highly recommend

First time ordering shawarma and rice and salad was absolutely spot on definitely will be ordering again

The food was cold and horrible , totally a waste of money

The food was not the best. I wish the lamb in general had some seasoning on it but I was really dry. There was no lamb meat on the chops!!!! It was burnt and had no meat whats so ever I only had 1 lamp chop which actually had meat on it. Very disappointing. The rice was nice but bland and the cream sauce I think it was really nice went well with the lamb chops.

OMGGGGG the Lotus Biscoff Milkshake is to die for

thank you soo much the best one out there

Been here few times and not been disappointed- team are also very friendly

Fries portions could be a bit more generous, let me have an option not to ave cheese on a burger aswell please. but the shawarma was really good!

Food was very smelly. I didn't eat

Took absolutely ages to come then delivered to the wrong house then I phoned the shop up and they just told me it’s my problem

Awful. The quality is usually way better, but the chicken was cold and the batter tasted stale, and the lettuce on the burgers was so wilted, it had turned into a paste. Also ordered the burgers with onion rings on them… one dried up onion ring per burger. Come on, guys. You’re better than this.

Didn’t recieve what I asked for.

It said delivered but no food ever came

Terrible. I'm a regular customer and it seems they delivered my food to the wrong address 😡 completely unacceptable 😡

Excellent service from the delivery driver!

The last 3 to 4 times I've ordered I've not got what I've asked for so this time I'm putting in bad review. Never a problem with when they turn up it's not having things I ordered and not being notified about it Not acceptable 😒

The food was good actually better than I expected only thing is the meat could have been hotter. You need to find a way to keep your food hotter when delivering

Chips were stale not cooked fresh, garlic bread was tough and chewy, garlic mushrooms were burnt. Ordered a lamb wrap ended up with lamb in a tray.

the wings were upside down so all the sauce spilt and the burger buns were stale

Lovely food but was missing couple items but this didn’t wreck our experience as there was more than enough food to go round. Brilliant tasty food I would 100 percent order again. Keep up the good food rooster !!!

The burger was formed of about 5 missmatched parts which looked like they were picked up from some leftover plate and put in the patty

Food is absolutely phenomenal! Really enjoyed what we had!

Good food but took over hour and a half to arrive.

Chips where rancid and clearly gone off. Never seen grey chips before. Lost a customer

Food still now shown up absolute joke had to go back to work as been waiting a ridiculous amount of time will not be ordering again

Food had fell out of container and was damaged missing items not happy

Best food I’ve had delivery for a while, would definitely recommend

Food arrived cold and fries undercooked instead of a 1.5l bottle of coke i got 3 cans of coke im not happy and wont be coming back there also dips were supposed to be free and got charged 30p per pot and was supposed to be included with my meal for free im am so disappointed 😢

I orderd it and you rang me and it didn’t come through I was waiting and I fell asleep and I didn’t get my food so I want my money back please

I ordered lamb adana, chips & salad which is a complete meal but it wasn't delivered with a free drink. secondly, i was given Rice instead of chips, thirdly the lamb adana was scattered in bits mixed up with the rice & the food was delivered cold, fourthly the food came 45mins late. I'm sincerely not happy about this.

I eat from here plenty but the last 2 times I’ve ordered foods is not packed correct the sauces are all over the packaging an the food seems to have been in the bag for awhile, the bags fell apart just by lifting them, come on man giving your selfs a bad name for a place that does good food

A meal but wasn't served with a drink.

The Turkish Platter is on point! 👌🏻

Once again my food is delayed. I ordered food at 1830 and expected delivery was one hour. At 2000hours when I call the restaurant I am told my food is not even dispatched yet. However on my Justeat App it says “enjoy your food”! I am getting really frustrated about Justeat site and the poor quality of services that they advertise. Time to switch to a different delivery service to be honest.

Missing items and never sent the right thing .so disappointed and not the first time it's happened when order not been right

Post contact after the Dessert Corner kindly took up my complaint and spoke to you. One thing i can’t stand is complacent, insincere, disrespectful staff from your Rooster House restaurant or anywhere. Wanted to give excuses & dispute my truth rather than give and apology. And gave no apology for being 20 minutes late. So i have written this review and given 1 star for 2 criterias

Food was late, and food was cold. Guy at restaurant was polite on the phone

Didn’t listen to salad and sauce request, low quality food but I guess it’s cheap

Omgggg took so so very long to deliver..called the actual takeaway so very rude there English language was very limited..also very rude ...did not seem to care how long we had waited or when it could arrive..Absolutely rude customer service...never would I or suggest you order from here ..

Like how the masala fish was separate

The mixed meat was not as tasty as when I last ordered it. There were some hard bits. I was disappointed that the victoria sponge was not available, so I ordered carrot cake, but did not enjoy it as much as victoria sponge. The mango milkshake was quite nice.

My order was very late , 30 min late , the food was cold and 2 x salads were missing from the order. When I called the restaurant after 10 min after the estimated time received,the person that pick up the phone said that the driver would arrive soon, 20 min later the driver finally arrived. I will definitely not recommend nor ever order from this place again. Zero customer service, zero quality service and cold food.

Chips was cold and half full. Got order wrong , wrong sauces.

Food took 2.5 hours to arrive and arrived cold. Not happy

Some meat wasn't cooked properly also there was no nan bread when there was supposed to be was told someone will come out and drop it off after finding the uncooked meat I was completely put off by the hole meal and told them they could come and collect it they said they would and never turned up I called a couple times for a update on the driver and they said he will be on his way now they've just ignored my number and I've stayed up waiting for them to do something with the food packed for them to take back

The food was an hour late. When I called the restaurant the man said that food is still there and I will have to wait another 20 minutes. He didn’t even bother saying sorry or anything. Absolutely atrocious service! Never ordering from them again!

The mixed shawarma meat, chips & salad were very nice, and the victoria sponge was delicious.

Brilliant service and great food, also the staff are really helpful if there are issues with your order.

Late, didn’t update me, forgot half my order

I mean their chicken is amazing, a hidden gem in Selly oak, I’ve been going to them for years and their fries are so good. I don’t know how fries and chicken can taste so good or how they do it, but they do and they do it very well. Thanks Rachel

Someone clearly ate some of my cake at the restaurant

Brilliant meal. Highly recommend the Turkish platter 😋

Missed on of my item. While contacted they say it will take 25 more minutes to deliver . They cant refund the money . When the delivery arrived it was wrong item. So disappointed. Food was nt good. Never ever going to order.

Best milk cake Great food comes hot. Definitely my new favorite place

Don’t order from here ! Well where do I start wish I just didn’t order. I’m somebody that truly believes in giving an honest review on most things not just food. Cold poor pet packages substandard food! This chicken shop trying to sell other bits we had 2 chefs specials £27 no salad cold rice all the grill meat was cold burnt. The other meal n sides cold feel out of packing. Came on motorbike because I spent over £30 so it was free hence bike even if the offer me free voucher I’m not ordering again Total waste £35 ps meals were on bike 30 mins from when I got txt it had left restaurant 2mins from my house never again

Forgot my drink and when I rang they said they will send it and didn't plus the money I paid for the custard and concrete cake was appalling. Half a size of cake with custard in a small ice cream pot. Food wasn't tasty and chips were soggy. Strips were tiny and bland. Over priced and bad service won't be ordering from here again.

I ordered food but I never received the food. The money was paid from my account as well.

Didn’t get my drink, food wasn’t nice (thanks for ringing doorbell at 2.30am and waking everyone up!) I WILL NEVER ORDER FROM YOU AGAIN.

Disappointed with this order, ordered a large boneless box with 4 sauces..had to then pay an extra 30p for each sauce even though it was ment to be included in the deal and they they forgot to put the sauces in the bag! The food was on its way for nearly an hour and only warm when it arrived..food was still nice as always tho.

Waited 2.5 hours. Food quality was dreadful and wrong. Went straight in the bin. Restaurant staff were rude when contacted. Absolutely appalled.

Thanks rooster house keep up the great work :)

Great quality as always. Delicious chicken and fries, Rooster sauce is a must!

The man refused to bring the food up

My order was wrong the chicken and lamb Shish should of been with rice it came in naan Fries and dip were missing

Amazing flavours, good quality & great service

Thanks for the awesome meal as always keep up the great work guys ;D

Always enjoy the food from here.

I really like rooster house. But it’s so hit & miss. Food was atrocious today & had half of it missing. Really disappointing.

Thanks for putting spice on the chicken loved the boneless bucket

Food is nice from here - no issues with food this time except it wasn’t as warm as usual. Delivered 1.5hrs after we placed the order and had an item missing.

Ordered a mixed shawarma with wings. The food was amazing but luke warm. Shame that my drink was missing! There wasn’t enough salad in the shawarma and no sauce.

Overall good but the spicy rice is strange and not nice.

Food was cold and chicken tasted dry as if it had bin sat there 4 some time

Once again something left off the order. I could have called and they would bring it (garlic bread) but by the time it arrives whats the point. This is the 3rd time this has happened.

Always great food , I recommend the sharwma. No red pickled cabbage this time, which is a shame, it compliments the meal well.

Didn’t follow request made rude over the phone delivery time was very late

Great driver, happy and polite, thank you 😊

Niuce hot food delivered on time

Sent me the wrong orders on both meals

the food didn’t come at all. i waited hours and it still hasn’t come, and i need my money back