Restaurant At The Old Hall Hotel in Cheshire West and Chester

Lovely staff who are very helpful. My room was nice but wrongly positioned, as I had noise from the street and I was near a swinging door which people would slam open then slam shut. No hot water in the shower.

Great value for money, this quaint and attractive hotel,set in the heart of Cheshire, was definitely worth a visit. Professional , friendly and efficient staff. I also was a impressed by the choice and quality of the breakfasts too. Local shops and people seemed very friendly as well. Looking forward to visiting again soon..

Stayed Saturday 1st Feb We were quite impressed with the food the menu isn't extensive but the food was very nice indeed the very same with the service too very pleasant staff

Good clean hotel, we would use it again. The price was right

Nice comfortable, clean room and good breakfast. Great value.

Great place to eat ,lots of old world charm,nice place to stay,a good central position to explore this part of cheshire

Had dinner here food basic but very good. Dog friendly too, nice atmosphere

There were 6 of us for Christmas lunch, we paid £60 a head which isn’t cheap, all of the other tables had white linen napkins, our table for some reason had cheap red paper napkins! The starter I had was just awful, a dry pastry tart shell with no moisture! The main was adequate, the desert nothing to write home about! We’ve been here so many times but I won’t be rushing back!

Used to be a family Christmas favourite however its not the same as it once was before it was taken over in 2019

Lovely friendly Hotel ... staff were great and food was first class ... would recommend

Food was disgusting. Frozen chips instead of freshly made chips. Would expect more for the price. 1*

The worst night ever😫. Most uncomfortable bed. Partner wanted to leave at 5am. Tired room. Ventilator noise all night

I returned recently and was very disappointed.

I & my partner stayed at The Old Hall Frodsham overnight on Tuesday 10th December 2019 as part of a large party and the evening was most enjoyable with attentive and friendly staff which made for a most enjoyable evening, however the room despite being a modern addition was poorly lit made worse by several light bulbs being out of order and none too clean. We have NEVER encountered a breakfast with no cereals available and consider this to be a failing of the very basic type. Upon checkout we gave our feedback and were told that the hotel was badly understaffed and the employees simply did not have time to do the necessary work. It was also mentioned that a £1m renovation was due early next year (2020) We commented that it wouldn’t have taken much for this review to be a couple of stars higher - I.e a few extra light bulbs in our bedroom and breakfast cereal to be available. I note that none of the reviews are responded to and this obviously means that there is an indifferent ethos within your organisation. If reviews are actually read, they are ignored. If I was involved in an organisation such as yours, I would want to receive and respond to critical reviews. Won’t be returning.

Featured hotel in a safe and peaceful town

We had our wedding night here 25 years ago. What a difference! Gone is the warm, cosy, welcoming inviting feeling.Just new policy to now pay up front. Room quite dusty behind furniture, bed slats collapsed. Breakfast rushed and microwaved. Staff quite happy to inform everyone , quite loudly about their woes and tribulations in life.Would we return, definitely not!

Tidy rooms good bar with open fires, very cosy.

Atmospheric coaching house situated in the centre of Frodsham.

Lovely old hotel . Outstanding breakfast

Excellent friendly staff in a beautiful building. However completely spoiled by the very poor meal. The beef was tough so much so that two of the guests required steak knives. The roasted potatoes were uneatable and tasted as if microwaved from cold. I would recommend the hotel but certainly not the food,it was disgusting.

Service was shocking. Front of house staff were very apologetic and the food we did get was OK but given that it took over 90mins to have starters we won't be going back.

My wife and I rarely get the opportunity to go out alone, on one of the rare occasions that we were able to have a "Date Night" we booked in to The Old Hall. We arrived at 20:00, are table wasn't booked till 20:30 so we sat in the bar area and had a glass of wine, we then were shown to our table and drinks and food orders were taken relavitely quickly. We waited a bit for starters which when they arrived were a bit uninspiring. I ordered Devilled Whitebait, my thinking would be that they would be in some spicy batter, but when arrived they were just normal fried Whitebait. My wife ordered Smoked Salmon, Poached Egg and Avocado. The poached egg the yolk was solid and not runny and the avocado was just half an avocado, placed on the plate. However the portions were of generous size. This is when things started taking a nose dive. We had finished our starter at about 21:00 and then started to notice that we had not seen any staff for a while, other tables started noticing this also and some groups went to find out what the issues were as people had received starters and nothing else. The consensus was that the kitchen was very busy, the seating area we were in was holding around 15 people which I would not see as a lot of covers for a professional chef, we accepted this explanation at first but then at around 21:45 people were getting up and leaving without having their main. We decided to hang on a bit longer and got chatting to a group of 6 ladies who had just finished their desserts, they informed us that they came in at 18:50 and ordered a main and pudding each and they had only just finished 3 hours later! At 22:00, an hour and a half after we sat down for our meal we still had no mains so decided to call it a day and pay for the starter and wine we had. At the desk was a young girl who was visibly upset and was very apologetic about the evening, we explained that obviously issues were within the kitchen and not her fault but it appeared she was left to face the front line on her own. So we left, hungry and very disappointed.

Fabulous place really enjoyed my stay

Old world English Tudor style cottage lovely staff nice home style cooking good value

Food great & plenty of it we will certainly go again

Brilliant oh what a night. Breakfast to die for xxx

Very nice food. Cosy interior. Nice beer.

Just popped in for Breakfast which was excellent nice portions and quality food, dog friendly as well

had breakfast there - not the best

Arrived here for a one night stay with family. Good first impressions and friendly staff but rooms were very outdated and incredibly hot if you don't open windows! One of our parties room didn't lock so they moved him to another which was great however they still put another party into the room with a door that didn't lock. Slept relatively well aside from the heat and outdated decor would have probably given an extra star if breakfast made up for it - it didn't. Took 45 minutes for 4 of us to get breakfast and took 55 minutes for one of our party to receive theirs, only for it to be wrong and have to be sent back and returned still not correct. The staff werent very apologetic and speaking loudly to other guests about how bad it is to work there and the taste of the breakfast was not enough to make up for the extensive wait. I wouldn't come back here again, and unfortunately I wouldn't recommend it.

No atmosphere. No sense of occasion. Boring and dated decor. Very slow service. Wrong orders arrived. Wine with fly in it. Staff need more training. Food ok but nothing special. I would not recommend.

Great food, staff and price, rooms need updating but still OK great breakfast

The staff are great and the breakfast is good, but that's about all. The rooms are dated and badly need re done. Room I was in had a terrible smell in the corridor upstairs.

Lovely food, indoor & outdoor playarea

One night stay. Room small but clean and cozy. Room was at the rear of the property and I actually had a very good sleep. Shower cubicle very small. Shaver light not working. Very nice food served at the bar. Friendly staff.

Lovely staff and tasty breakfast!

I have been to the Old Hall Hotel before and drank in the bar. On this occasion we had a couple of drinks but decided to check out the beer garden which was very nice and ideal for a sunny day.

Lovely restaurant with what appeared to be the original beams. Split into 3 smaller dining areas. The restaurant is clean with lots of available friendly staff. The lunch menu is varied enough to offer full meals and snacks/light bites. The prices are very reasonable. We weren't chased off our table after we finished eating even though we were gassing. I would happily eat here again.

This review is based purely on my visit to the restaurant. I have dined at the old hall off and on for numerous years, and have never been disappointed until my latest visit last night. What a fall from grace. I had what was described as cheese and onion pie but turned out to be a pie with lots of diced potatoes in what I think was a cheese sauce. It came with garden peas and gravy ( as described ) priced at £9.95. For that price I naturally assumed this came with chips. How wrong was I. My sister in law ordered pea and ham soup as a starter - this came cold so she sent it back. When it finally came again it was at best warm. Out of sheer embarrassment she couldn't send it back again. Drinks and meals are very overpriced for what you now get. It has recently changed hands and now describes itself as a pub with rooms. They should in my opinion visit a few pubs and look at what those pubs provide with their meals in comparison to what they charge.

Always been good, but really let themselves down for our Christmas meal. We were rushed in, didn't get the table we wanted- too busy serving a large and extremely noisy celebration party elsewhere. No bread with meal, orders slow and then tried to overcharge us for drinks we hadn't ordered. Always been for pre Xmas festivities, but not anymore. Really annoying as we have been regulars for over 26 years..

Decided to visit Old Hall Main Street Frodsham. Under new management and what a disappointment both with the meal and lack of atmosphere. Also very pricey for what we had. Staff made an effort and that’s was about it. Nobody else in all evening Won’t be revisiting.

Clean room, friendly staff and a great breakfast

Very clean. Friendly staff. Goodbreakfast

Room was set up for a single person one towel, one cup and a 3/4 sized bed for an oversized couple. Other than that beautiful hotel breakfast was lovely and staff friendly.

Had breakfast there this morning. 10 out of 10 from my friend and me. I loved the 'real' tea and the tea strainer. We're definitely going again next Tuesday.

Went for breakfast. Food was nice, good presentation, not as much items as other places locally, but what you get is good quality. Doesn't include a tea or coffee with full breakfast so is a more expensive option, around £10 for a full English and Tea. They do breakfast on a Sunday when lots of other cafes in Frodsham are closed.

Really nice hotel with original features. Breakfast was bang on

Lovely clean comfortable room, happy friendly effecient staff. Good quality food with excellent presentation.... Looking forward to another visit. Thank you.

Lovely old hall. Food was amazing, from my fish pie at dinner to my smoked salmon on avocado toast at breakfast. Comfie room great nights sleep.

Food was good, but disappointed in service as felt we were ignored once we got our main course. Nobody asked us if it was ok and we didn't get a sweet menu for about an hour after we'd finished. Table was next to a very hot radiator which couldn't be turned down. Shame because meal itself was fine.

Yes the old hall had a certain olde worlde charm and pleasant staff

Food was very good but the bar was incredibly noisy and the beer selection wasn't great. Neither was the wine list but what there was okay... Parking can be an issue and we had to trek from way up the road. Overall okay and the staff friendly and helpful. The pub used to have loads of old character and charm but now it's a bit soulless.

Had a good meal with friends, nice atmosphere and great service.

Amazing Club sandwiches! Lovely small hotel and restaurant, under new management. Really looking forward to what they do with the place.

Made a reservation for Saturday evening. We were a little concerned walking into the Old Hall as we couldn’t find anyone to let them know we had arrived and there was a huge queue at the bar (looks as though there was a wedding). We sat ourselves down and a neighbouring table told us where we could find the Menus. Sometime later a waiter arrived to serve the other table and we spoke to him. From this point on, the service was impeccable, our order taken, drinks arrived quickly, waiting on staff very attentive and the food absolutely beautiful. We really enjoyed it and will certainly be back!

This is a lovely little hotel Food very enjoyable Staff very pleasant Especially Helen the manager Would recommend this hotel highly

Poor - disorganised for whatever reason - beef tough - crumble excellent - do try and learn from the Swan or Partridge.

Had family breakfast. Really well cooked full English. Pleasant surroundings and helpful staff. Would recommend.

I advise not to go here or any of the company’s restaurants as your money goes straight to the big bosses and can’t pay their hard working staff, still not been paid and it’s not fair! Guests need to know this as nothing will ever be done once you complain about where your pay is they simply just replace you and your past history chasing your hard working money and can’t afford to pay bills

I recently visited the old hall with friends. The food was first class and so was the service. The staff are enthusiastic about changing the Old Hall for the better. I agree it needs to be brought into the 21st century.

Were given a single room with one bedside table, one cup and glass but charged for a double. Didn't get the breakfast we asked for

Booked a family meal for 9 on a Saturday evening. Excellent lounge area to sit in with fire ... separate (small) bar area. Arrived and sitting in lounge whilst ordering drinks at the bar when all called through to table ... to sit and look at menus! Table was set up for 9 but only had 8 places with cutlery, and with no wine glasses etc. Menu and wine list written in a quirky style but no-one, even the waiting staff, knew what one starter actually was, although they did go and find out. ( It was a baked cheese) Starters were fine, main meals good, although one arrived late, desserts OK, tea and coffee good. Young waiting staff enthusiastic and try to be helpful but really need much better training and guidance from above; menu given and order taken in lounge; asked to table when starters ready to be served; table fully set etc. It was these little details that let the experience down and they are an easy fix.

It is rather difficult for me to review a hotel where I have been a returning guest for twenty years especially as it has new owners. My parents live locally so it is in the best location for my holiday visits. We arrived on boxing day. We were due to meet my parents for lunch at 2pm in the bar for lunch. My partner and I had not eaten as we were looking forward to the late lunch after travelling from mid Wales that morning We ate at 4pmThis upset my dad which upset my mum. Not the best start to a two night break Room prices have been lowered but the extras I always enjoyed have been stripped back. Breakfast buffet and bathroom complimentary bits gone Even bin liners in the rooms. One waitress walked past us crying at breakfast. The staff in general seemed to have no direction nor leadership I understand that the festive season is a difficult time for anyone to purchase a going concern and I'm certain that the new owners will address the issues being raised as the old hall is a little bit of history with amazing potential These issues will not deter me visiting again as I will look forward to seeing the results

Staff uninterested, room ok, pillows uncomfortable, water red hot when it eventually came through. We were not told about the front door being locked in the eve, nor about the front door key being on the same keyring as the room key. We found ourselves locked out at 10.30pm and tried to use both keys, however neither unlocked the door, we tried buzzing and knocking on the door to no avail. We then phoned the hotel whilst looking through the window and to our surprise saw a male running downstairs in his underpants! He answered the phone and we were told to wait 5 mins. He went upstairs and returned to unlock the door from the inside. We received a 'sorry but no explanation, very strange! Faulty Towers sprang to mind. On the day of departure no one asked if we enjoyed our stay, uttered seasonal greetings or said have a good journey, when we mentioned about the front door key not working the receptionist said she would look later. Would I spend £200+ to stay there again? I think not!

We chose The Old Hall as the venue for a family lunch with grandparents travelling a fair distance to attend. We chose it as we'd had previous wonderful experiences as both restaurant and hotel guests. We were so let down on this occasion. We sat with menus in the bar area for over an hour without being offered a drink or any food order taken. There was no fire lit in what could have been a really lovely festive room- it was Christmas Eve and you'd think some effort into atmosphere would have been planned. On 3 separate occasions we went to find staff to remind them that we were there and each time we were offered more menus and that staff would be with us in a minute. Our table was booked for 1.30 and at 2.35 we sat down. Finally offered drinks and guessed at what was available as in all the time we'd been there, we weren't given a drinks menu. The main courses were ok but the music went off and as we were the only guests in the restaurant it felt slightly uncomfortable. I asked to speak to the manager and explained my disappointment at the delays and lack of atmosphere of music. She tried to say we hadn't let them know we'd arrived despite her being the person that gave us our second lot of menus! Desserts were poor, an Irish cream cheese and without any flavour of Irish cream and a bit of cheap peppermint ice cream on the side. We ran out of time for tea or coffee. Without asking we were given 25% off the bill which was a fair offer. Such a shame that it was so disappointing on a festive family get together.

Nice old hotel but food not for me

We have been regular visitors for our Christmas meet up. This year disappointed with lack of festive spirit & no effort to decotate the tables. We might as well of sat for a bar meal.

Nice place. Quite cosy. Good beer and food. Never stayed over though so unsure on the rooms

Having dined at the Old Hall on many occasions over the past 30 years including wedding reception, my husband and I decided to treat ourselves to a pre-christmas meal. Fortunately on our own. We were so disappointed and very relieved that we had not booked for Boxing Day as we have so often done in the past. My husband and I both selected from the Christmas menu - salmon starter was acceptable, twice baked soufflé a disappointment, tasteless although light. My husband selected the christmas dinner a huge mistake everything including gravy came piled on a plate, although I have no evidence except a very hot plate I would guess it had been microwave reminded me of school dinners. I had beef which was tasty if rather dry, but the huge wedge of mashed potato on top and the red cabbage underneath rather spoilt the appeal. Neither of us could face a dessert so had a coffee with a mini mince pie personally the best part of the meal. If you have been before please beware that the Old Hall has recently been sold I just wish I'd read trip advisor before we went we will not be returning. Such a loss to the village.

Sadly echoing some of the more recent reviews. A family pre-Christmas get together for lunch in a very boring setting. The tables are no longer laid out with tablecloths and crackers and little effort has been put into creating a festive atmosphere. The food is served plated up at the table. Wine is poured without being offered to taste. The food was okay(ish), but nowhere near as good as in previous years. If you like Weatherspoon’s you will like the Old Hall restaurant. It is no longer for me though.

Recently changed hands and the new owners have some teething problems. The service is desperately slow. Food was tepid and had obviously been in the kitchen awhile. Would not go again. Poor Xmas lunch!

Visited the restaurant many times in the past and always enjoyed the food! We heard the hotel has been sold to a new company and you could tell! As staff showed people around talking building changes while eating our lunch! The Christmas dinner was disappointing and the place lacked atmosphere! What a shame!

Called on 8th December on way to Chester zoo My daughter ordered the burger as did her boyfriend on getting food my daughter found a bug coming out of her burger totally put her off. My husband ordered the steak and ale pie which came very burnt and as we where in a rush he just ate what he could

Came here for a Christmas Meal with Friends on a saturday evening, we had booked well in advance and as there were only 5 of us you would expect things to be ok. It all started off on a bad footing as we were informed that there was no till behind the bar so a tab was required (no big deal) a lady took my order of a largwe white wine and a pint.... we waited and waited, drinks did not arrive so another friend went to the bar and ordered them this time waiting for the drinks. we where shown to our table which was too small as trying to fit 5 people on a table for 4, this was sorted after our objection by pushing another table over. We placed our orders and then we were told that we could not have our starters until another party was served their mains (thought this was odd but we said ok) An HOUR passed when we eventually got our starters, dont forget we had booked well in advance! we had to point out that two drinks were not given to us on arrival and to ensure they were not on our tab, the rest of the meal was ok but the service was soooo slow| when we eventually finished and got our bill we had been charged for two white wines that we had never even ordered a total of £15.50 extra, again pointed this out and it was eventually taken off the bill, but yes again took ages to sort out.

Decided to stop off at the Old Hall after a drive out. The Old Hall is a lovely historical building and the bar room is very cosy. Really enjoyed our lunch - good menu choices and all the staff were lovely, will be back.

Had a good meal here. Surroundings very traditional English county style. Staff very helpful. Enjoyed the visit would go again

Great for. Sunday lunches call to book

Food was delicious and good size portions. Staff very friendly and the atmosphere cosy.

A little tired looking but comfortable,clean and warm.

Lovely hotel cosy welcoming staff

I would stop here again, not bad at all.

We booked a small reception at the Old Hall as a get together for friends after my mother-in-laws funeral. She had fond memories of celebrations and evenings out at the beautiful old building. Unfortunately it was a disheartening experience.....

Went there last night with my husband for my birthday,the food and service terrible,my husband had steak,it was cooked to his liking but was very hard.to chew,I tired a peace,I chewed and chewed,in the end had to remove from my mouth,complained,they removed my husbands meal told would take 10 minuets,he sat there while I tried to eat mine,I had duck which was over cooked,left most of it,husbands second steak just the same,was sent back,they apologised,we sat there for some time,no one came,we would of liked another bottle of wine,and a cheese board,,we realised no one was going to,come as they were all embarrassed as we were,my husband felt terrible as he choose to book there for my birthday,have been there many years ago, but will not go back,or recommend the old hall

We had a lovely lunch in the restaurant. It is an old fashioned dining room, but very cosy. Both the food and the service was excellent.

Slightly old fashioned and quirky but comfortable stay, nice restaurant and friendly, helpful staff.

We visited this virtually empty place on Saturday to celebrate a wedding anniversary.

I met a friend here for coffee and cake. The cakes were all bought in and nothing special, the price was average but given the quality of the cake not worth it.

Came for Sunday dinner for my dad's 70th birthday. Lovely surroundings all be it slightly dated now. No kid's Sunday menu but the staff were more than accommodating with sorting food out for my youngest on request. Service slightly slow even though not that busy. Food was really enjoyable but slightly overpriced. Dinner for 6 of us with drinks came to about £140.00.

Only passing through but stopped in for a pint, the place has a really nice atmosphere and is quite quirky. Shame I couldn't stay longer. Worth a visit if you're in town

Just had a family get together here today and it was fabulous. Staff and food were great.

this was our second visit to this hotel. although the hotel was virtually empty we were given a room above the bins so had the dustman crashing around at 7 in the morning plus the phone just kept ringing from 7 am as well and we could hear it in our room. Generally we like the hotel and the fact it is a bit old fashioned is to our taste. A couple of tweaks would improve things, a hook on the bathroom door to hang clothes on and a full length mirror somewhere in the room. Air let out the top of radiator in our room, but for me the most important would be a mattress topper to soften the feel of the very very hard/firm mattress. Very clean, bathroom a good size.

We went there for dinner twice since it was a good choice in the vicinity. you'll wait for your table at the bar while you can look at the menu and order, so once your table is ready, food is on its way. For S.Valentine, a red rose was on the table, very nice thought! In two dinners, we took steak (requested as pink, but a little too overcooked), soup, pudding (very big portion), cheesecake and a dish of cheese, everything very good. If you order the bread, it will come so nicely warm. lovely personnel. medium average without wine is 25-30£ each

Soup was nice, and I chose Roast Pork as a main. The pork was ok - nothing special - and a bit tough in places. The main was rather unbalanced really - enough meat (just) but 4 roast potatoes, 3 new potatoes, 3 (RAW!) green beans, 3 slices of courgette and 3 tiny whole carrots with some apple sauce and gravy. When a roast says accompanied by seasonal veg, I expect more than that (and green beans that are cooked). If someone had bothered to ask me if everything was alright with my meal I would have fed back there and then. But the plate was taken away with "have you finished?" - nothing more. I chose cheese and biscuits for dessert. The cheese was obviously straight out the fridge so lacked flavour. The board was wet (from washed grapes I assume) which meant the bottom biscuit was very soggy. Not sure it was worth £26, and if I'd been staying another night, I certainly would have gone out to eat elsewhere. Breakfast wasn't anything special either to be fair.

Lovely old hotel, friendly staff, comfortable, clean room and a great breakfast. Only gripe, tv had no reception and it wasn't that cheap.

We had a fantastic meal here today. The staff are always wonderful and go over and above.

Ideally situated with some lovely old features on the high street. The place is tired and in need of a revamp. It has lots of potential. The food and setting was acceptable and comfortable. The staff were mixed. Would love to see it revitalised.

Very very disappointed with this place ..was looking forward to staying here as reputation is very good but it fell well short....Night bar staff was a great guy ....very funny and excellent host ....breakfast staff was more interested in what they were doing later than about the service....breakfast was very average....won't be staying again in a hurry ....sorry !!!

Treated my mum to afternoon tea here. It was a little confusing as to where to go on arrival and the parking was poor. However we really enjoyed our afternoon tea:)

Christmas meal with girls from work. There were 12 of us all together and we had ordered our meals before going. I had soup which was vegetable and was very flavoursome. Followed by roast turkey dinner. When it can the portions were very generous and the meal looked lovely. Veg came in a separate dish( parsnip, sprouts and carrots) as I only like carrots I asked could I just have carrots and that's what I got. The whole meal was excellent and nothing was too much trouble for the staff.

Good hotel soft drinks expensive