Restaurant at Highwayman Inn in Mendip

I've had a few meals here it's always very hit and miss. If you have children over 6 years old please expect to pay adult price for them as menu states children under 6 then goes straight to adult price on the Sunday carvery! So a 7/8 year old is classed as a adult 🤔

Carvery - Dreadful, long wait for them to cook more food tiny portion of meat greasy as hell cauliflower cheese, no stuffing. Need I say more..... Won't be going again 👎👎

Best meal we ever had here tonight ,hot and tasty ,both enjoyed it ,very full up lovely starters and mains .very happy

I stayed at The highwayman whilst visiting friends, they’d booked the pub for a podcast get together( In the doghouse ) give it listen you won’t be disappointed. My room was en-suite, very clean and well laid out and was approx 100 yards from the entrance. There is a great selection of beers, ciders (as you would expect in Somerset). From checking in to checking out the staff were great, very friendly and polite. I’d certainly stay here again.

We popped in here on New Years day on our way to Glastonbury. We all ordered the fish & chips. The fish was excellent with no bones with a crispy batter. A huge amount of chunky chips. Nice friendly waitress. A very good experience & would visit again.

This was one of the worst places iv ever eaten!! the food was clearly warmed up and very basic. It wasnt cheap either!!! definitely will not be going back. im so angry we wasted our money here.

Stayed with my gorgeous girlfriend for the weekend and had the best time. The owners were fantastic and just made us feel so welcome and comfortable. The rooms were perfect, food delicious. I cannot recommend any higher. A thoroughly wonderful experience. Thanks so much and we will be back

Never ever again. Food is awful, service worse and the landlord is rude, cannot publish what we really thought of him. Avoid!!!

Had a groupon voucher which I paid £89, when I arrived at the highwayman I was told that I hadn't paid anything and was charged £73, when I got home i checked my bank account and my groupon account and I had paid for it, I contacted the highwayman through email numerous times and tried phoning but they didn't pick up or answer my emails, even after me saying I would publish it on social media and leave them a comment on here. I also contacted groupon and all they kept saying was contact the highwayman direct. Hence I wouldn't use groupon again or stay at the highwayman inn.

Food was poor quality. We were kicked out of bar/restaurant @ 10pm. Staff failed to turn up to cook breakfast in morning, no one to check me out so had to post key through letter box.

Stayed here for one night, never again, had pre payed for my breakfast, when I tried to enter the restaurant I found it Locked up, no one about, please avoid, emailed the parent company twice but no reply, terrible service.

We arrived 30 mins before our dinner table booking for 7.30. On arrival at the bar we were amazed to find that there was no beer on tap other than lager, all the labels were facing away from us. We had to pay for our meals before being seated and it soon became apparent that they couldn't accommodate us. There was no fish, no cottage pie and only three sirloin steaks! we got no further, those who had paid demanded and received refunds. We left and went next door where our last minute booking was handled with aplomb.

We stop of on our way home from a drive, they was setting up for a child 1st birthday disco, we was thinking of not stopping but was told there was plenty of tables in the other room so we decided to stay, I had flashing lights from the disco in my eyes the food took so long to arrive and both starters and main meal had so much pepper in it, it was burning my throat, there where 4 people working in the pub but only 1 was dealing with the bar and food the other 3 was to busy sorting out the child party, we will NOT be going back or recommend.

A great dinner, a nice glass of red, and an excellent full English Breakfast the following morning. The lady at the bar was very pleasant and quite helpful.

This Inn I would say is mainly for Contractors judging by the number of work vans outside. Accommodation is separate from the Pub, accessing from the Car Park. The room was clean, apart from a filthy stained Fabric litter bin Pub very dark and shabby and in need Modernization. We didn't have the breakfast as it was an extra £8 . Dont think I will stay again

We dropped in on our way back home on a Monday evening. The pub looked reasonably busy so we decided to order our mealsWe then had a 40 minute wait for my starter which was 5 tempura prawns. No warning of the long wait was givenUnfortunately, the arrival of the starter meant a further 40 minutes for our main meals - therefore meaning a 1 hour and 20 minute wait for my husband who hadn't ordered a starter As if this wasn't bad enough my cheddar ploughmans came with a large piece of ham fatTo be fair to the pub, I did contact them and they were very apologetic and said they would investigate and get back to me. Alas two weeks have now passed without any contact

Excellent friendly service ,lovely meal ,veggies fresh and lovely ,great carvery,steaks cooked to perfection great quality . Lovely atmosphere for family time ,go and see for yourself ,I am a large lass who is fussy but loves good food . Excellent

We visited the pub ahead of pilton party. We didn’t stay at the hotel but we ate dinner, had a pint and stayed in our camper in the car park. Food was nice, a fairly big menu and offers such as 2 meals for £10 and several ciders on tap.

We've called at the Highwayman Inn quite a few times for the which is advertised outside as available. We've managed to actually eat there once but it is often not open. Today we did manage to get inside, but were told that they were only offering food to residents. Why on earth don't they take down the breakfast sign if it is not available?

Where do I start. The decor has been commented in other reviews but it really is quite shabby. Several of our choices were unavailable (it started to get embarrassing) and we had to chase our order down. The food was average and that’s being generous

Had meals here while travelling through, although the pub was quiet apart from staff eating and drinking we waited over 45 minutes for our four meals. The "fresh" cod was previously frozen and pretty much past its use by date, the oven chips were chewy and tasteless and the prawns had a strange taste to them and I doubt they were fresh from the freezer let alone the sea! Pub needs a refurb, as very dated,and the staff congregating noisily while the music was loud made for a raucous afternoon. Oh and take care when entering the car park as the pot holes are rather deep! Tyre damaging deep. All in all not a place I would call into again when passing. Carry on to Glastonbury and go in the

Called in for lunch on Tuesday 4th June 2019. Spacious premises with attractive decor, good furnishings and spotless toilets. There is a scale model of a stagecoach suspended from the entrance passageway to the toilets. The menu was very comprehensive including a two meals for £10 offer on selected meals, which is the option I went for. I 'stood and delivered' the order to a friendly and helpful young lady behind the bar and there were no 'hold ups ' in the service. Meals quality was excellent for the price paid. Outside there is a very large car park, so no problems there.

From the moment we walked in the girls at the bar were friendly and told us to sit wherever we like. We ordered food, and it came in 20 minutes and it was...amazing! Amazing quality, taste and presentation! As we just had pulled in on the way to bath and not expected much we were more than impressed! Definitely would visit again and recommend to anyone in the area

Well where do I start superb from the moment we stepped into the building. My 17 year old Autistic son stayed here for just one night as a stop over. My son Instantly liked it and felt at home staff very pleasant and smiley. Was taken to our lovely twin bedded room it was lovely and relaxing with very comfortable beds and not a spot of dust or dirt anywhere. We had a lovely tea of fish and chips served without much wait and by a very pleasant waitress. After a great night's sleep the breakfast was very very nice especially the scrambled eggs I would even say that they were the best in have ever had. One very talented chef. Can't wait to return. Thanks all

We called there for a spot of lunch. We ordered curry, lasagna salad and fish and chips. It wasn't very busy. We ordered and sat down. After looking at the time we had been waiting 25 minutes. I saw the woman from the kitchen mention something about the fish to the bar staff. Who then waited nearly ten minutes to tell us the fish was frozen. They hadn't even started our food. There seemed to be plenty of staff for the number of customers. But really it took them 25 minutes to notice the fish was frozen. We had our money back and left. Appalling communication between staff won't be going back

Stopped for late lunch while away for weekend. Staff couldn’t be more helpful and food was good. Only criticism is that chicken burger was a little dry but other than that was great value for money. Would go again

Carvery very good plenty of veg to help yourself. Meat is Pork, Beef and Turkey. Excellent value for money. Also caters for vegetarians.

Had lunch here and the food was pleasantly ok. The decor is outdated so could do with an update and is a little mismatched. We used a highchair and this was grubby, luckily we carry around antibacterial wipes, however they could do with being cleaned a more regularly.

Opposite where we were staying but as different as chalk and cheese. A lovely bright and welcoming pub cum resterant where we met friends for a excellent meal.

Disappointed the services was dreadful. Food was pooling never got asked in every thing was ok cold plates long wait for food some had to wait for carvery some had finish food before other started. Rhubarb crumble had no crumble it was shambles never go there again if you go get crap services and food. Some one had steak it cooked wrong

Read the reviews and thought I would try it as I could not believe that under new management the reviews could be that bad

Lovely food, recommended the gammon, plenty of choice on the menu but all seemed freshly cooked, good service and very friendly staff.

We went here for a few drinks on our way to Glastonbury. Seemed ok so we went back 3 days later for a meal. Dont bother going. It was the worst meal we have ever had and i wouldnt hve given it to my dog. My Wife had a burger which was more expensive than a cross cut Byron burger. It was solid, overcooked salty as hell with equally salty bacon on top. I had the gammon meal which also was way too salty. ( im not fussy and will normally eat anything ). Muv in law had the chicken with bbq sauce. It looked like someone had puked on it. My Daughter had a cheese burger served up......without the cheese ! When we complained, the woman didnt seem to give a damn, although she did come back to us to offer something else....no thanks ! Even if you are desperate for food, dont bother.

Stopped off on way home from bath !never again!Sunday carvery was the worst ever served by a very unpleasant chef !!food was awful tasteless unappetizing!!Very hostile staff!!would never return!

If I could give zero stars I would. From the moment we walked in we should of just walked straight back out. The woman who served us couldn’t of been anymore miserable if she had tried, didn’t get one single smile out of her. There was 2 people in front of us and they were dishing up 6 takeaway carverys, the man serving them was getting snappy with them and if I was them I’d have told him to forget about his food and walked out. At one point he handed them a mixed meat carvery and all she said was ‘is that the mixed meat one’ and he snapped back and said ‘that’s what I said isn’t it?’ with that he shook his head. I got 3 of the tiniest, fattiest bits of meat I’ve ever seen, the rest of the food actually looked ok, oh how looks can deceive!! Both me and my partner had to cover our food in salt just to get a little flavour. The stuffing balls and Yorkshire puddings I’m guessing were Tesco value (they were actually the best thing on the plate) I couldn’t even cut the beef so had to pull it apart, the potatoes were soggy and flavourless, the veg was ok but hard, and the gravy I can only describe as dirty water, having absolutely no flavour and having the same consistency as water too. It’s sad because the pub itself has great potential just not with the members of staff if has now. Would never return or recommend.

Very friendly. Good service. Very tasty food. Have varied menu with a few vegitarian and vegan options on the menu. Will visit again.

Quick friendly service and decent food. Not top restaurant quality, but they aren't asking top restaurant prices. All in all it was a good value meal that was just what was expected. Couldn't find anything to complain about.

We stopped off here for an impromptu meal on the way through. Dreadful meal with lacklustre service. I had the smothered chicken which was badly reheated chicken and bacon with what can only be described as a tin of condensed soup poured over the top. My husband had plaice and chips. The plaice tasted like it had been deep fried several times over and the chips were underdone. We would not not recommend this.

Visited here with a group of friends a few weeks back for a game of pool some people brought alcoholic drinks and some ordered a bowl of chips. Absolutely appalled to watch my boyfriend be confronted by the actual manager of the pub for not buying alcohol. He was asked to leave if he didn’t buy an alcoholic drink considering at leat 5 other people had brought drinks!! He then explained that he didn’t drink and asked for a pint of water he was then scowled at by the landlord in an totally unprofessional manner and told he would be paying for tap water as it’s not free in the pub! After all this the landlady approach us with an equally intimidating manner and just told us we had to get out! Not a friendly place at all unless your a local or a usual customer!

Slow service, food probably reheated rather than fresh cooked. Not too expensive. Limited menu. More of a pub than a restaurant.

I never wanted to come here again but my grandmother insisted it was good value for money and good service.. so I decided we'd give it another go. I'm not going back now. I would rather bring my own food when visiting my grandmother!! The service was slightly better this time around then my last visit but still not the normal standard you'd expect. I don't understand the décor in that place.. is there wallpaper on the ceiling? Made my eyes feel funny when looking around. Lush old pots and cups around the top of the seating area covered in dust and not very pleasing to look at. I had the burger that we'll extremely overpriced for what it was. It was one of those burgers you put in the microwave for 5 minutes and get out and shove onto a bun with grated carrots (why..) onions, lettuce and purple cabbage?? Why? All you need is lettuce and some onions. Also why only 1 menu per table? I had to lean over and steal another menu from another table. My grandmother likes it there that's why I gave it 2 stars instead of 1.

Walking in all seemed well, a nice cozy open fire and plenty of clean tables. Once sat noticed that there was one menu per table so as there was three of us I reached over to the empty table behind to grab another one. A man approached and quite aggressively advised that we had a menu on our table and then rolled his eyes and shook his head as he walked away returning to behind the bar where he continued to stare at us whilst drinking his pint! Decided to stay and eat, normally we would have walked with such rudeness but one of the party was an elderly lady. I approached the bar to order drinks and food and was met with all I can describe as a grunt from the barmaid who smelt so strongly of BO i had to move back from the bar. The food it self was good value for money but the plates were slammed on the table by the same lady that had taken the order at the bar and without a word said and never returned to the table to check if we were ok. Will never return, every one in the party was disgusted by the embarrassing lack of customer service.

Passing other pubs packed en route from Yeovil and Bristol respectively our family were surprised to find the car park and pub virtually empty on arrival. Not a good sign. We were shown to our table in the restaurant part of the pub. Shortly after another family with small children arrived as did an elderly couple, so things were looking up?..

Called in here for a quick lunch yesterday. We both had the ham ploughmans. It was the worst ploughmans we have ever had. 3 slices of wafer thin processed packet ham, not enough salad about 3 half leaves, no selectin of pickles just a small teaspoon of sweet pickle and a shop bought cheap "bake at home" roll. Very poor quality and very poor value for money.

Stopped here for lunch, I ordered the Fish and chips, the Fish had a very weird not nice taste, best not to eat it, my husband had the Lasagne, which was so dry it looked like yesterday's food, the topping was solid, and had inedible garlic bread, buy we're not sure if it was bread or not.

The menu was more burger orientated for kids.

This is the worst don't book here dirty room dirty breakfast room dirty toilets omg it's horrible 90 quid a night would rather sleep on the street

Frist déjeme decir que la comida era muy buena y rápido. Era un ambiente muy relajante, pero tenía muchos problemas que podrían de hecho mejor. Primero de todo los agujeros pot aparcamiento necesitan ser solucionados. Si acertamos uno de esos estoy seguro que te daño más que el neumático. Segunda sonrisa? Había un hombre joven en el bar (que parecía nuevo) estuvo tratando su hardies nuestra petición, pero nos sentimos como que necesitaban más apoyo. El señor de tierras y otros señora parecía que no quería estar allí, da realmente mal humor y donde no era muy servicial.

Nos alojamos en una cerca y se puede. Este sitio fue recomendado durante los próximos pub. La comida muy buena, servidos con rapidez, con una sonrisa, además de bebidas demasiado bueno y un montón de condimentos.

Había pasado en coche y decidimos parar para el desayuno. Gran carácter pub. La comida era buena, pero por 7 libras. 95 La porción podría haber sido más grande.

Aparecimos reservado que no era un problema que tenía una buena área de servicio rápido de comidas fuera es bonito mucho aparcamiento

Me fui para un almuerzo de martes con otros siete. Todos tenían una buena comida. Elección de porciones más pequeñas, que era de un tamaño adecuado. El personal era amable y juntas mesas para nosotros. Fue un día muy frío en febrero y el pub tenía un ambiente cálido y acogedor. El fuego estaba encendido. El gas más impresionantes que he visto parecía algo auténtico, sillones para descansar si no comer..

I visited the highwayman Friday night expecting to be greeted by a warm and welcoming pub, I walked to the bar and asked for a tap water much to my disgrace I was charged £1. Furthermore I felt personally victimised by the landlord who gave off very strong aggressive body language. In my opinion the landlords negative attitude towards young adults made us feel very unwelcome. Due to this horrific experience I have endured I will NEVER set foot in this pub again and I strongly advice anyone who is looking for a pleasant pint on a Friday night to avoid this monstrosity of an establishment.C.J.

On the 4th of January 2017, I went to the Highwayman in Shepton with friends to watch Chelsea vs Spurs. I had only been there once before and the experience was pleasant. A few minutes after sitting down we went to order drinks, I had a little glass of non alcoholic ginger beer, which I finished in a matter of minutes, when someone who I at first didn't know was the landlord took my empty glass away within minutes of being drunk and told me ''goodbye''. I was confused and said, ''excuse me?'', he would then abruptly say ''Have you got a hearing problem?'' to which I was amazed, me and my friends then asked why I had to leave (it was just me he wanted to leave in particular) he replied saying that I basically was uninsured and that if the bar burnt down that would be bad for me...?. I said I would get some tap water, he would then say that I would have to pay for it since he pays for the water tax, the barmaid on shift said that he couldn't charge me for tap water but he insisted on me paying 50 pence for the water, I would have left but I didn't want to since I was there to watch the football, so I payed. He left a short while after Spurs scored and that was that.This experience was truly astonishing and I have never encountered this kind of drunk abuse before, the woman behind the bar did apologise which I'm thankful for. I recommend anyone who goes to The Highwayman in Shepton Mallet to steer clear of this restaurant when the landlord is present.

Stopped on journey home. Food was good and reasonable priced. Staff where great and could not do enough for us.

Visited this Hotel and Restaurant as part of a visit to the East Somerset Railway. We like to combine at least one night's stay with a visit to preserved railway - means you can arrive early see most one day and if needed return another day. In this case also visited the Restaurant - excellent menu with nice choice og meals. Well prepared and presented. Will visit again if in area. Nice roadside location with very large carpark - an advantage for those who worry about scratches!

I thought the food was slightly over priced for what it was. Portion size was adequate for me (but I have a small appetite) but the food was perfectly edible.Stayed over 2 nights - Breakfast was free. An acceptable choice of juice cereal, fresh fruit, full English was 1 rash bacon, 1 small sausage, half a fresh tomato, few chopped mushrooms , 2 tablespoons baked beans and 1 greasy egg (bit stingy) but food was hot, plates were hot, also served with 2 slices toast each, plenty preserves and butter. Tea or coffee (had to ask for more coffee)

Have visited here several times hoping each visit would be better, but alas no.Reasons, Landlord not the most welcoming of people we felt so uncomfortable when he shouted at one of his staff for what we thought was great customer service, preparing tables for a large party and then being told if the party wants the tables put together they can do it themselves, if a member of staff does wrong you do NOT reprimand them in public.Also carvery a problem each visit meat cooked well but veg so raw that couldn't get fork or knife into it. Won't be going again

Stopped here on the spur of the moment. The food was hot and fresh. I had steak which was cooked perfectly. My wife had plaice, again this was very well cooked. Good selection of ales, clean inside. Service very quick. Will stop here again

Carvery tastes like cheap, frozen food and although it isn't disgusting, it's nowhere near as amazing as the carvery in the pub right next door. You probably could cook a nicer, homemade roast dinner yourself.

We called into The Highwayman at 3.30 not sure if they were still doing food. They were and we ordered liver and bacon,mash with onion gravy. When it arrived it had been freshly cooked with fresh vegetables, cabbage,cauliflower,carrots,leeks and swede. This was a delicious meal. The barmaid/waitress was very customer orientated, excellent service and compliments to the chef!

We were very disappointed on our visit.We went on a Thursday which acording to their website was retro 70's night. We asked for a menus and were very disappointed to find that it bore no resemblance to the website.We decided to Go elsewhere to eat

There was a good choice of menu & we enjoyed the food. Childrens menu & colouring book & crayons were provided.

Good honest food at a reasonable price. Accommodated our large group of 16 in a large and roomy dining area.

Popped in for lunch and a pint after a mornings walking in the area. The first thing we noticed was how dated the decor is. It looks like something from the 50's. However, the service we received was excellent. Very friendly bar staff and great meals which were served within ten minutes. She even came back to ask us if everything was OK. I did wonder how disabled people get to the toilets though as they were downstairs. They were very clean and well lit. Good impressions overall, but would we change our minds if we tried it on a busy Saturday night?

We stopped by just before 1400 yesterday on our way back from a family visit. OK the decor is dated however we we able to eat straight away and whilst we are not massive eaters it was great to see a 16" plate instead of the tiny thing as with most of the competition!The beef and turkey were dealt out in large portions and were truly great! For me personally the great selection of veg were just slightly under cooked however the selection was again very good. At under £9 a head I would have thought it to be great value.

Met with friends at this pub. Being a vegetarian I do sometimes get fed up with the usual run of the mill menu you find in pubs. Was lovely to see they had quite a few choices for vegetarians and not just fish. There was 9 of us and we all were in pressed with the food. All food was tasty and hot. The atmospher was welcoming and friendly. Will defiantly be doing back to eat again soon.

Good place to stop large car park. The the night we stopped the service was good, staff pleasant. Good selection on menu variety of beers. Prices average. They do Sunday carvery but I have not tried it.

We had travelled down from Preston to Glastonbury and we were stuck in a traffic jam due to the weather . It took us 12 hours so my son decided to call in here and get some chips for him and his friends to share( I had to wait in the traffic queue) .The place was not busy and he said there were lots of tables available. He paid and sat down with his two friends. I do understand that this was not a big order however the issue I have is the way they were spoken to. The boys are highly intelligent, responsible, and from decent families. Whilst waiting the owner came over and asked them what they had ordered. When they said they were going to share the chips,he didn't allow them to stay and whilst rudely giving him his money back, told them to get out!!!! Why was the order taken in the first place ?? And why are adults rude to teenagers? My son was embarrassed and felt aggrieved at being spoken to in such a manner- if the order was not big enough he should have been told at the till point not at the table or told that they were not doing snacks just main meals. Manners do not cost anything but in this case it has cost a bad review.

Popped in for lunch on a sunday,I had the daily special of pork loin in peppercorn sauce,wow I couldnt fault a thing, all perfectly cooked.Delicious,wish we lived in the area.

I've been here a few times over the years. It hasn't improved. The staff have a take it or leave it attitude, the food is so-so and the whole place needs redecorating. Okay for a pint but other than that, don't bother.

Very good basic room but comfortable nice wine pub great food at night but a very basic Poor breakfast

pop in here once or twice a year when traveling back from weymouth...staff are friendly and helpful food is very good also

Only stopped for three days but ate in each evening. Well laid out menu, good food that was well prepared, cooked and served up. Look out for Thursday nights, 2 sirloin steaks with all the trimmings and a bottle of house wine, £25.00 Beautiful. Well done for every meal we ate there.

Just about okay for a pint, but the whole place has a very seedy feel to it, not the sort of place I would ever consider eating, there are plenty of other watering holes in the area, and a choice of local decent dining, try the Thatched Cottage down the road, or the restaurant at Charlton House, fish and chips from Whitstone's minutes away, also lovely Indian restaurant in the town, Mughal Empire.

Bar man spent all his time cuddled up to a girl at the bar ignore our requests to turn the music down a bit..

Four of us called here today for early tea we were a little concerned that there was no other patrons there but ordered our meals from a very helpful person serving behind the bar, which i must add seemed well stacked with a good selections of drinks,the food menu is quite varied with also a special board,we ordered several different meals and drinks.Our meals were served quickly and what a surprise they prove to be they all were one of the best meals we have had in a very long time,i ordered the fish and it was one of biggest pieces of fish i have purchased and was well cooked being nice and crispy another point the food was piping hot served on warm plates.Other meals were,gammon and chicken and matched the fish.The prices charged including drinks were very reasonable so to sum up this was a 1st class meal,served by very friendly staff,in comfortable surroundings and will certainly return in the near future.

Had lunch here. Three of us had carvery. The positives. Big car park, nice warm fire,pleasant bar staff. Plenty of vegetables.Negatives. The man serving the meat was morose. My two slices of beef were tiny and had lots of fat. There was such a small bit left I was suprised he managed two slices The pork had by my husband and mother was so tough they could hardly cut it. The potatoes were taken out the back whilst we watched to tip the fat out of the serving dish. Stuffing balls seemed like Paxo. Nice cauliflower cheese. Undercooked red cabbage. Leeks, cabbage and swede were ok. Gravy tasteless. In fact one of the worst carveries ever. Oh, and no crackling left. We have driven past many times and will now do so again

I stayed here by chance and I'm so glad I did the landlord and landlady are fantastic the rooms are nice they're have everything I needed ' the food in the restaurant is really good quality local produce I'm only sorry I couldn't stay a little longer , well worth a visit if your passing though!

Cold windy day but the bar was really warm and cosy. Ford was good quality, large portions and hot. Young barman friendly and efficient.

We have been to this pub a couple of times and it has been fine, the man behind the bar has always been off... But this visit, we booked a table for 13 and told them most of us would be carvery, we turned up at the bar ordered drinks booked in with our table and was told it was the long one in the front, no one showed us to it, we all sat down, no one bought any menus, the lady came over to ask if we we're ready to order I told her no my daughter had just gone to get menus. We then went to get our carvery's and they had ran out of Turkey and people in our group had not got a Yorkshire they ran out of veg, we were then told to come back in 10 mins and stuff would be out..... So half our party had food and other half didn't .this was at 1pm on a Sunday 13th dec.and we had booked weeks ago.. The plates were cold, so food was very quickly cold. The man behind the bar didn't actually speak when we ordered drinks, 2 early teens of the party were just left waiting at the bar for a drink he just looked at them and looked away. When the veg came out the veg was crunchy.. We will not go back. Just a very unpleasant man and chaos in the kitchen...what a way to run a pub... And yes our party has experience of running a pub....our view try somewhere else first..

We went for a meal for my sons 21st birthday it was lovely the food was brilliant the staff were really friendly lovely atmosphere would highly recommend a visit

We were staying at a B&B down the road, having past by a couple of times, we called in for dinner. The young barmaid who took our order, had to write it all down and then check it all back with me as she put it through the till.When we ordered our desserts, I was charged £2 for an over ripped banana with a bit of toffee sauce on, as my grandson doesn't like ice-cream.The Landlord was a football fan, had the TV on loudly, regardless, as to whether his customers wanted to watch or hear the football.Won't be going back, as can't afford those kind of prices more than once.

didn't get to hotel till late so last minute order for food. My Husband ordered then see the specials board. The young girl had no problem changing his order. Food ws lovely and hot and plenty on the plate.If i lived that way would eat there.

I visited with a friend to have a drink and a meal whilst watching the football on the TV as we were visiting the area and wanted to watch our team.There were about 20 people trying to follow the game but after twice asking for the volume to be increased from nil to audible we were rudely told it was loud enough - well not for the customers watching it wasn't.Rude and unfriendly, we finished our drinks, decided not to give our custom to the restaurant and left.

Arrived here lost, a lovely woman behind the bar was really helpful, even printed out the instructions for us from Google, a very big thank you. Would like to be able to say we had a good meal, but it was pretty awful actually, not sure if it was the food we choose...a curry and a pasta dish...but even for pub bulk standard fare it really wasn't very good. But the beer and the staff were lovely, again thank you for saving us!

After paying for breakfast, sitting down at our table and plugging our phones in at the available sockets, the landlady/owner shouts from the bar sarcastically 'yes you can plug your phones in'. Blown away by her rude manner, we both ignored her. She then brought over our (average) sausage sandwiches and repeated herself, 'yes you can plug your phones in- do you get your electricity free at home?'. 5 mins later an employee calls in sick and she loudly threatens that he'll lose his job if he doesn't come in. Clearly a pressured business- unpleasant atmosphere (the younger boy working there was lovely, however!)

Great food, better than average menu, food was perfect, and they do accommodation too. Shelton Mallet is a good cheap option for some lovely places around the area including Salisbury Bath and longleat Safari

Really good menu plenty to choose from. I had the smoked salmon and prawn salad it was really good, my hubby had the Turkey and leek pie served with vegetables and gravy he said it was really good. I had a nice bottle of wine, There was an extensive beverage choice behind the bar. The service was really good and staff were polite and friendly lots of tables to eat at.

This was our first visit to the highwayman Inn, I took my wife, daughter and 3 granddaughters out for a meal, we were driving around Shepton Mallet looking for a nice place to have a meal, we called in one pub that served food, the welcome was very cold and the person behind the bar wasn't very welcoming so rather than stay there we left and looked for another pub that served meals and we came across the Highwayman. On our arrival at the Highwayman we had ample parking for our cars in a large car park. As soon as we entered we noticed how pleasant the dining area was ,we seated and within a very short time we were greeted by a professional well trained waitress, she was also very pleasant to chat too. We all ordered our meal and it wasn't long before the food was delivered to our table and it was very well presented food as well I may add. The food was delicious and I'm speaking on behalf of 6 of us who all agreed the food was very well presented and tasted as good as it looked, even my 3 year old granddaughter enjoyed her meal and didn't waste any for a change and there was ample food for everyone. If you are in the Shepton Mallett or surrounding area then I highly recommend you pay the Highwayman a visit. Great place and very pleasant and well trained staff.

Dirty glasses, not very welcoming, food service was slow and the food was below average. I have visited this pub several times before and it was always very good. It has definitely gone downhill.

The food here was ok we wanted a starter of prawns but we're told they didn't have any which is strange as its June the main holiday period

Nice meal some fussy eaters who wanted their menu adapting witch was organised, which accounted for the extra delay in awaiting for the meals.

A perfectly acceptable eaterie with a reasonable menu. Good service, great value, clean loos, all very acceptable.

I had dinner here one evening and would recommend it. The restaurant has several large, spacious dining areas with plenty of windows which was nice and bright as I visited on a sunny day. There is also a couple of fairly large patio areas with more seating & tables. The bar area is large and the menu varied with daily specials in addition to the printed menu. For GBP25.12 I enjoyed a bottle of Peroni, home made broccoli & Stilton soup with a mini loaf and a main course of steak, ale & mushroom pie with mash and 4veg covered in a delicious gravy. The servings were generous and I left well satisfied and full. The owners (I think?), chef and waitress all took the time to speak to me and ensure I was happy with my meal, which I assured them I was. I could not fault the food or the service and the atmosphere, especially with it being such a bright day, made for a very pleasant dinner hour. Should I have occassion to I would certainly visit again to sample more of their menu, highly recommend.

We went there yesterday as a random place to go to, and it was so good. We both orders a chicken and a beef burger and it was gorgeous, full of flavour, staff were friendly and the facility was very clean and tidy. Would definitely recommend aswell as go again:)

Had food here a couple of times while on holiday in the area. We went and had their Sunday carvery which was excellent. We also ate one evening and I had the pork with apple and cider sauce and hubby had the steak. Really nicely cooked and great table service by very friendly staff.

Very very good food. Chose from the St. Valentines day menu and had one of the best steaks cooked perfectly. The Spring onion mash was superb. For the type of hotel it is, the kitchen more than holds its own.

Watched the Rugby with friend. The landlord took our order and fed us at half time. Good range of wines and ales.

We ate here every evening while staying nearby in Shepton Mallet for a bit of shopping and the carnival etc.We loved the place. There was always plenty to choose from the menu to suit everyone, the food was excellent, and the staff were friendly, polite and made us feel welcome.We would thoroughly recommend this as a good place to eat if you are staying in or near Shepton Mallet and would not hesitate to go back if we are back for next years carnival.Cheryl, Paul, Tony, Mandy