Reigate Manor Hotel in Reigate and Banstead

We had a wonderful tasty evening meal in the Reigate Manor lounge. It was made especially good by Daniel’s attentive service!!

Sunday Carvery 21st April, 2024, for a family celebration, Everything we requested, great service, great food, in a relaxed environment, Thank you to everyone who made this a special occasion. We'll be back soon.

Lovely quiet spot for an intimate dinner. We went on valentines day and the tables were decorated romantically. The service was great, Mohamed was very attentive and considerate. The food was good too, we had curries and they were some of the best we had in a long time and came with all the amenities.

Good good, room service excellent!, room was a little dated and bathroom could do with an update. Staff great.

This is an updated review of the bar service, having now had response from the hotel Manager. We attended a charity comedy show there last week. The barstaff we experienced were either not trained & 1 of them dishonest & overcharged. I am pleased the Manager took time to speak with me. He did ask that I remove the review, but reviews are there TO HELP OTHER HOTEL VISITORS & hence although I have removed it, I replace it with this revamp. The Manager said he'd address the issues I had & has offered me + husband a free drink each (if we ever get there just for a drink) but meantime just check your bill & that you get the right measure of drink. Otherwise this is a really nice hotel, having stayed there 7 years ago, when I put on an event. I now hope to return for the same charity night (Royal Marsden Radio, who I listened to when in hosp) next April, if we're able to.

We went here for an afternoon tea for my mums birthday which was really tasty and they gave my mum a birthday slate saying ‘Happy birthday’ on in chocolate writing, which was a nice touch. However the problem with the restaurant are the waiting times, the staff were SOOOOO slow and totally disappeared straight after serving our afternoon tea. After 90 minutes of no-staff, we had to search round the corner for the staff to request a drink. They were found hidden in the ‘ballroom’ all chatting away. Finally someone came over to our table to take our drink orders. Then After a further hour of no-staff, we had to (again) find the staff (who were hidden away), to request to pay our bill. By this point there were 5 empty tables with old food everywhere, obviously the staff didn’t see the mess as they were no-where to be seen. Again, another few minutes of waiting and then someone finally came over with a card machine. Nice food but terrible time management.

The afternoon tea itself was nice but we (along with a few other groups) were bunged in a small windowless room on a lovely sunny day, along with a hen party; which was obviously noisy. Not an enjoyable or relaxing experience that you would hope for the price

Stayed one night for a friend's birthday dinner held in a private room. Lovely traditional hotel, super friendly staff...all very helpful. Nice clean room, the most comfy bed..and food delicious. Would recommend and stay again. It has a nice feel....thank you.

Just had a lovely afternoon tea at Reigate Manor. Lots of freshly baked cakes/scones and tasty sandwiches. The staff are very friendly and attentive. There's lots of free parking. Very impressed.

The restaurant is dated and very hot. I feel the cold usually but i was boiling! The staff were pleasant but the standard of the Sunday carvery let the whole thing down. The whole thing just lacked flavour, especially the gravy, which should be the crowning glory, but was rather glutinous- a bit like wallpaper paste and tasted like it looked- brown water!! It didn't help the tasteless Yorkshires, roast potatoes with that dodgy texture. It's a pity, because I believe it used to be good. The cold starters were OK. Dessert was a choice of 4 things, none particularly good. I had the Bakewell, whilst it was alright, it desperately needed some moisture like cream or custard. I wouldn't go back unless there was a change of chef.

We booked the conservatory and study bar for private lunch for 25 - it all went very well. Staff we helpful and food good

It's difficult to ruin fish and chips but their offering was chewy and tasteless - of an unknown species and the chips were either from the oven or just unfrozen. My wife's Sea Bass was equally only just edible and the salad seemed to be out of a plastic bag from Asda and probably passed their sell by date. Although it sounded like there were many staff we had to search to be served. We seemed to be the only customers which did not surprise us

Large restaurant with few diners, the meal was excellent and quickly served. Good value for money after a long day in the car.

Been to the Sunday carvery a few times. It is amazing! Went yesterday for Easter Sunday lunch. Amazing service- staff really looked after us. Food is just fabulous and plenty of it. It’s a little gem that we discovered a while ago. We also love the dinner disco nights - really good value.

We had a early evening burger from the bar menu and a breakfast. Really enjoyed both 👌 the scramble eggs were perfectly cooke even though I usally prefer fried 😊

The menu is varied and freshly cooked to a high standard. Portions are good, especially at breakfast.

Service, food and entertainment were great and really made our NYE 2021/2022. Would thoroughly recommend.

Having attended the Reigate manor for Sunday lunch, on many occasions over the past 25 years,on an almost regular basis, I was very disappointed by today's meal. MY daughter and I took a guest with us, as I have always sung your praises we had hoped for a nice Sunday lunch.Initially we needed to order all three courses at once My guests starter of chicken pate' was served with no biscuits or toast, when she questioned this she was told she had a bread roll, eventually two pieces of toast arrived. The pate' was dark brown at the end of the piece, as though it had been cut earlier'and left in the fridge too long. Our mains in my opinion were awfull. Originally, no batter pudding came, which we had to ask for,but arrived cold. The pork was tough and under cooked. the roast potatoes burnt black in places,yet tasted,like they had been reheated from cold. the cauliflower cheese was watery and tasteless with cheese melted on it' I didn't complain at the time, as requested by our guest who already felt embarrassed at having had to ask for a piece of toast, batter pudding and sauce.

I ordered a take away afternoon tea box for Mother’s Day, easy ordering process and collection. The tea itself was delicious and all tasted wonderful and fresh. A nice way to celebrate Mother’s Day in lockdown

The Manor is a vast historical building, with plentiful parking space. Clearly it is a corporate hotel but we experienced a very pleasurabble stay.Currently the hotel is understaffed following a long lockdown but we did not suffer any inconvenience. Our room was spacious and comfortable, and the breakfasts were first-class.. The staff made every effort to make up for lack of numbers.

Old and new building combined evening meal was delicious. Complements to the chief. Over all nice hotel good value for money.

There was a good range of starters and mains and I wouldn't have thought anyone with a dietary concern would have any problems here.

We had booked this location for a family meal but due to illness not all of us could make it but of us that did we had a lovely time. The food was superb, our room was very comfortable and apart from the noise from the M25 was very quiet ( I had ear plugs so no problem). Lovely comfortable bed, lovely bath/shower and even a black our curtain as well as curtains. Lovely staff. Highly recommended.

Had not been for years and was looking forward to returning for our group pre- Christmas dinner.Although staff were pleasant they were obviously under pressure the food was not at all what I expected,Small portions just dumped on the plate but mainly the turkey "roll" - very little of it wrapped round sausage meat.and lukewarm.

Comfy rooms and clean. Breakfast was good selection. Evening meal a bit of a let down as only bar meals on offer and a limited menu. Good location for working in and around the M25

We booked a dinner dance for 17 people to celebrate a 40th birthday. What a brilliant night!! Making the arrangements was easy as Holly & Annalise in the events team were a pleasure to deal with. On the night, we had a lovely table set out as a large square (don’t like long thin tables for large groups) and the hotel were happy for us to get there early to decorate. The food was very good which can be tricky for events like this and one small hiccup with one order was resolved quickly & courteously. One of our group had asked for a different dessert which was also taken care of without any problems. All of the staff from the bar to the DJ were so friendly and carried on the great service received from the events office. The DJ was great and happy to take requests ..... I don’t remember seeing dance floor empty at all which is not easy with mixed groups! Thank you Reigate Manor.... we will keep a close eye on your events page and can’t wait to party with you again!

Old world style awaits you for Breakfast in a high ceiling room to the front of the hotel. We ordered a full cooked breakfast and it was very good (although I had loads of egg shell on my poached egg).The serving staff were quietly on hand and service was just at the right pace for a morning!

WOW! From the moment we walked into the hotel we were warmly greeted and looked after. We were a party of 10 with an age range from 9 to 73 and everyone had a fantastic lunch. The choice from the central starter buffet was incredible with lovely large prawns, smoked salmon, cold meats, salads being just some of the selection meaning there was plenty for any taste. Then onto the carvery, you couldn’t want for anything better. The meat was generously carved, perfectly cooked & incredibly tasty. You will not find a better Sunday carvery anywhere and we’ve tried many! Looking forward to visiting again very soon.

Had 50 guests for my birthday party in the Garden Room and we also had private use of the adjoining Study Bar.We had a fab evening and I’d like to thank all the staff for making this a night to remember.All the staff were great and I’d like to thank Makrum our DJ who was booked by the hotel - lovely guy and several of my guests commented on how good he was and accommodating.Thank you too to Julie and Marie on the events team and Rob the manager.Several of us stayed the night and had a lovely breakfast the following morning.Highly recommend.

I can remember this hotel in the late 70s it has not changed very much, the place looks worn out, in bad need of repair and decoration, attention is also needed to improve the external grounds.When i arrived the hotel was very cold my room was warmer but i could not sleep all night due to a very noisy water radiator system.The Bar & main function room & reception was ok.My room was very small but comfortable clean bedding & towels carpets need replacing, Shower very good, Tea & Coffee in room, Tv installed,Bad mobile signal receiving,Wifi available. One of my rooms mains power sockets supplying electricity to the radiator was not insulated the protective cover was missing, could be a poss electric shock.I did not try the restaurant, bar prices very reasonable. Staff very polite and helpful.Location near m25 on top of a hill, no shops or Restaurants near by main town 20 min walk away.Was very surprised when booking with booking. Com. Price for one night £45.00So maybe i should not complain.You get what you pay for. Would i stay again.Not sure.Steve UK

I feel sad about writing this review because we have been to an annual dinner for many many years at the Reigate Manor. We have always commented afterwards that the meal has been very pleasant and good value. Unfortunately they must have changed the chef this time or something went seriously wrong. I was presented with a chicken breast without skin and with tomato sauce, a rather unexciting blob of mash and a few slices of carrot and almost raw mangetout. . The problem was that whatever I did I could not cut the meat. The texture was like latex. I had several goes and then suddenly the whole breast shot across the plate and onto the tablecloth taking with it most of the sauce. I got the attention of a waiter and complained. He came back with a steak knife but by the time it had been of the cloth etc I did not want it. The man sitting next to me asked for the manager who said I could have a free drink. Clearly they had nothing else to offer me. I have no idea when they cooked this breast and how it was cooked. I eat a lot of chicken both at home and at restaurants and have never ever been given anything so horrible. Perhaps I might choose the vegetarian option next year. A pity because cooking a chicken breast is so simple. My husband who was also on my table said that it was the most disappointing meal that he had eaten at that hotel although he was able to cut through his chicken breast.

I stayed at the Reigate Manor Hotel for a business trip and from the moment I arrived the staff were fantastic. The lovely ladies at the front desk, waitresses and waiters all went out of their way to ensure we were always accommodated for and nothing was ever an issue for them, this was so refreshing after spending long days working.Thank you team Reigate Manor.

The Sunday Lunch is a star. It is excellent quality( super super starters buffet, very good mains..3 meat choices..and very sound sweets and coffee, Service very good..Wine list good, Good value for a quality lunch and in a nice environment. Busy. Some customers attend every Sunday. For us , it was a real treat.

Our WI had our Christmas party in the Garden Room, which was beautifully decorated, including crackers on our table. The staff were extremely attentive; the food was excellent; and the whole event was great fun. We are going there again for our 2019 Christmas party.

Booked the Christmas Sunday Buffet Lunch for family get together.

When we checked in they warned us that there were two Christmas parties taking place but said they had plans in place to not disturb other guests. It turns out there was only one night porter and there was noise all night long. Very disappointed as the purpose was a little getaway and a nice rest.

Family of 4 generations gathered for a pre Christmas lunch and it was faultless. A fabulous choice of cold starters, beware don’t eat too much!!! followed by a carvery of several roast meats and numerous vegetables. We were told we could go up for more.. but doubt anyone manages that. Everyone ate and enjoyed a delicious meal. The staff in the restaurant and on front desk were all excellent, constantly watching diners looking for anything that needed clearing, adding to or just helping folk out. It really was very very good and we shall certainly return.

I would just like to thank the Events Team for such a great night! I book a Family Dinner for 30 of us every year, this year we chose Reigate Manor and from the feed back from my family they say best yet, the food was really good, the evening was so great we were put in a small room off the main ballroom it was like our own private party, the hotel room was tired but clean. Only compliant I had was the wait between course...I told them what do they expect there were over a 100 people to serve and all our food came out hot a tasty. Thank you for making our Family Dinner one to remember for all the best reasons.

As the hotel is not in the main area of Reigate, I appreciate that they had good food. Not the largest selection but my fish and chips were great - it was enough to feed 2 with its huge portion but the flavor was great and the English peas were perfect. They also have a pretty good beer and wine selection given how small they are. Perfect for a business traveler.

A friendly welcome from Debbie and her colleague on arrival. Clear directions to the room and info about breakfast. We were leaving early so were given a early breakfast form to be completed. Continental Breakfast was delivered by the night porter the following morning. All the staff were friendly and helpful. The room was clean and with tea/coffee making facilities . Big double bed. Great shower and good size bathroom. Wifi worked well in the room. Didn't eat dinner. Would stay there again.

My family and I booked tickets to the murder mystery event this evening including the three course meal. Unfortunately; whilst the entertainment was very good, the rest left a lot to be desired.

I eat in the restaurant every week and the quality of the food is very good and the value is also reasonable. My only comment would be that they should change the menu more often( I only notice as I am there every week) and more variety more often would improve even further.

Went to a wedding the hotel was very busy but the service and food was so very good. Could not fault anything the staff worked very hard and the room was very good and we had a queen bed so comfortable

We enjoyed two delicious breakfasts with good service.

We stayed here as we were going to a family wedding in Reigate and hotel availability was limited. It was an extremely hot weekend, and we were lucky to get a large corner room, with a fan. It was clean and the bed comfortable, the shower was good but the décor was outdated, and there was only a tiny wardrobe. The service was what we can only describe as corporate. Not overly friendly, and some slightly surly staff. The breakfasts were dreadful, very dry scrambled egg and the slowest toaster ever. You have to do it yourself and to get decent brown toast you have to feed it through at least twice, and if you don't stand over it the whole time someone can pinch it. They need to sort that out. It is next door to a 24 hour garage, which doesn't look great as a view, but if you go past the garage a short way away is The Yew Tree pub, which has really good food and very friendly service and atmosphere, eat there instead!

Stayed overnight on business and then for meeting day after. Nice welcome bedroom was clean comfy bed , hairdryer biscuits and tea coffee making facilities, shower nice and hot with complimentary toiletries, quiet , fan available,tv wi do good . Food very nice in restaurant with large portions and breakfast also lovely , staff were helpful , bar and snacks available. Conference facilities good with lovely refreshments and lunch, easy to find and a ample parking a lovely hotel with character, would recommend

We stayed here for the weekend whilst going to the races. On our arrival we were able to check into our room even though we were early, reception staff were very friendly. The hotel is in a great location and we spent a lovely afternoon in the centre of Reigate (short) walk away.

I attended an event last night at Reigate Manor and was very disappointed. This is an event that we look forward to and this year we chose Reigate Manor.

Could’ve been worse but could’ve been better. The hotel is quite dated for the price but the room sizes are good as our all facilities. Good food and drinks selection and friendly staff

My first stay here hopefully won’t be my last.The staff are all very friendly & welcoming.The room was clean.The late check out was much appreciated.The room rate was very competitive.

This is a tricky once since it is about to embark on a refurbishment (apparently) . It was comfy but the breakfast was rubbish and the service was poor. I wouldn’t go back again.

The buffet starters had something for everyone seafood, cold meats, pate and a huge selection of salads. The carvery has 3 meats today beef, pork and turkey. The beef was rare and very tender, pork very good with crackling and the turkey moist and tasty. Good selection of fresh vegetables . Homemade deserts served at the table followed by coffee and mints and all for £18.50 £10 for children. Great value and good service.

From the moment I arrived, to the moment I left.. my experience was terrible!

Decided to order the " homemade " leek and potato soup but was served packet powdered mushroom soup. My partner did voice our opinion but nobody was interested.

Firstly I would like to say that myself and my family have stayed at this hotel before and have used it's private facilities for my son and my daughter's weddings as well as stayed in the rooms.

My Group (36 persons + my self) was very pleased with the four 3 course dinners we got during our stay at this Hotel. And the chief also did everything to see to that diest requests was ok.

He estado aquí un par de veces como parte de una reunión familiar, y aunque en general es buena relación calidad-precio se ha convertido en un poco cansado. Esta vez la sopa de tomate estaba agria, la comida estaba fría, fría y la comida caliente...

Esta fue mi segunda visita para comer el domingo. Hacen un encantador almuerzo de 3 platos con café y menta después. El buffet tiene una gran selección de ensaladas, embutidos y mariscos que puedes servirte. El Carvery tenía una selección de 3 Carnes y una...

Restaurante Reigate manor en la comida del domingo es bastante excepcional. Más de un centenar de comensales, desde familias grandes tranquilo tête-à-tête, parejas de baile llenan la grande, que en sí es ampliado por la apertura de puertas a la vecina habitaciones laterales. Sí, es muy popular, con una capital P. y merecidamente.

Well we thought we needed a change so went elsewhere last year.. missed Reigate Manor so back we went for this New Years Eve... We couldn't fault the place... the staff were very attentive both beforehand and on the night. Food was out of this world and the entertainment was fabulous. The only down side was we had to go home !!Guess where we are hoping to go next year!!! Highly recommend it. Thank you Reigate Manor and Staff for a brilliant night.

Booked a Christmas Lunch together with a party of 40, and we were all impressed.The restaurant and tables were very festively decorated, and when the food arrived it certainly did not disappoint. The staff were extremely efficient and friendly in serving the meals and clearing the tables afterwards. There were 3 choices for each of the Starters, Mains and Dessert, and they were all excellent. The turkey was most impressive in that it had been carved and was not some thin reconstructed slices that is quite often what is served at Christmas lunches.We finished with tea or coffee and hot mince pies, a lovely meal in a lovely setting, and we hope to return for our next lunch (not necessary Christmas)

Excellent Christmas Lunch today, the hotel made our party of 35 most welcome. The setting decked with a Christmas tree and Christmas decorations round the room. The tables laid out beautifully. Service was made to look so effortless the serving staff were friendly and looked very smart in their uniforms. We will return.

We stayed the night at the Reigate Manor Hotel and decided to treat ourselves to a great British Cooked breakfast! We were not disappointed, Eggs , Bacon, Sausage, Black Pudding etc worth stopping over for the night! and the services was superb

Great food and a good place to stay over. Loved that the room had TV cosy bed and bathroom, parking not too bad.

We had a wake in the Garden Room at the hotel. They couldn't have been more accommodating and they provided an excellent service. From an initial visit to the food for everybody it was very good. Many of us stayed into the evening and the bar snacks were very good as well.

a lovely function room and well organised wedding. staff are superb from top to bottom they could not do enough for you and Toby was outstanding. yes the outside needs some attention and it is looking a bit tired some windows screwed shut in function room this could be due in part to works being carried out to roofs. still very nice.roast dinner was very good and breakfast very nice. the bedrooms comfortable and we had a good nights sleep. one minus is that yes as others have said bar is a bit on the expensive side but when in a hotel you expect to pay a bit moreall in all very good. would we stay again.... yes

We wanted to have a workshop locally and this hotel couldn't have been more helpful. We had an enormous room with a side room for the food, which was good throughout the day. Even the 'hotel coffee' tasted real.

The first hotel that actually has a ghost "living" in it - I was thrilled. Room 23 had Henry at the foot of my bed was translucent and not too much in your face but he did smell.It made up for the poor breakfast and non-English speaking receptionist.

If you like buffet meals this may be right up your street. There was a wide variety of starters and a choice of 3 roasts. Feels like a trip back in time, which may account for its popularity.

This was first visit in recent months, and we were well pleased again with the Sunday lunch carvery(£18.50), The starter buffet is just the best ever, and the quality of the carvery meat and most vegetables excellent( the exception were the undercooked parsnips)Sweets chosen: chocolate brulee,,tip top. There was water on the table, refilled discretely/Merlot wine good . Coffee and mints very good , Overall service excellent,It would be mean to give less than 5 stars

stayed a no. of times at the Reigate manor and although the hotel is old and looks a bit tired it has a charm about it so nothing really to complain about -very friendly staff and nothing appears to much trouble for them - taxi into reigate main centre is a bit hit and miss but for a one night stay the hotel is more than adequate - very good breakfast as well.

I have just stayed 3 nights here and have been disappointed. I expected better from a best western, the bed wasn't the comfiest I have slept in. The room was clean but the heating was a little hit and miss, I put it on low as the room felt cold but had to turn it down as it became too hot and then it was too cold again!I didn't want to wait until 19.00hrs for the restaurant to open so chose to have bar meals, the choice seemed to be rather limited to me and on my first night I chose the beef burger meal. I was quite surprised when it arrived with 8 chips, they were thick and arranged in a nice stack but 8 chips "really?"The second night I ate in my room, I had the chicken curry, I thought this was rather dry for a curry and on the last night I went out for fish and chips from a take away!

A room was booked for us by the friends, who's son was going to get married in Reigate. The room was spacious enough, though it was dated. As we spent only night sleeping in there, we had a bad experience. The bed was wobbly and the pillows were very uncomfortable. It was not great value for money. Also I'd like to express my opinion about their customer service. The mother of the groom asked if they could bring a breakfast including a champagne to a room of just married couple. After a long debate they agreed to do that but our friend had to buy a champagne by herself and to give it to the staff. They were asked to chill a champagne and bring it in the morning. They brought it in to room and left it on the table instead. It was frustrating. We will think twice should we stay in this hotel again.

New staff but no clue on dealing with a large group to get time management of food delivery and limited staff with bar experiance

Beef by nature is simple and easy to cook. That said it is often under cooked or over cooked, tasteless or too chewy.this was great beef cooked to perfection. Not had its like for many years.

Clearly ageing hotel, but I always felt clean.Good (albeit, not perfect) customer service.5 of my about 6 rooms have had a tremendous shower, with only one let-down.Fantastic restaurant with great service - worth checking out even if you are not staying there. Budget £30 for a drink, an entree, a main.I wouldnt say I loved it, but having seen a local alternative, I cannot reccommend it highly enough.I will always try to stay here when in the area.

On the 19th of March I attended a spokesman club ladies night at Reigate Manor Hotel. The room was immaculate, tables beautifully laid, staff attentive and very helpful, and food attractively presented, tasty and enjoyable, one of the men commented he wished the steak he had was larger, but my lamb main meal was more than adequate.

I usually prefer to eat in restaurant's rather than the hotel bar on business trip's, and this is one of the better ones. Very good indeed, reasonably priced as well.

Had Christmas Day Lunch. Excellent service, delicious food, tables laid beautifully. Will return. Also attended New Years Eve function. Excellent value, very well organised and piper at midnight. Very pleasant bedroom for the evening. Huge value for money brunch to end with.

Easy to find, just off M25. Plenty of parking space. Next door to a filling station. Only 5 minutes from main town. Courteous polite staff. Comfortable and clean bedrooms. Good food and restruant. We went for the Christmas with Jazz bands each evening, and our Christmas dinner.

Service is second to none & the food is delicious, well presented & most enjoyable. A super Hotel with a very warm & welcoming ambience. Staff are extremely helpful & friendly.

Sunday Carvery £18.50 adults - £10.00 childrenI was in a party of seven and the total bill only came to under £170 (average £24) which included pre-meal drinks, a number of bottles of wine, coffee/tea etc.There is a large selection of cold buffet hor d'oeuvres, although there was a lack of staple salad items such as lettuce/cucumber/tomatoes. There was also soup, which was a rather less than interesting potato and leek.The carvery was good. The plates were very hot (good start), and there was a choice of beef, gammon or turkey ( all three if you so desired). Roast and new potatoes, veg, and unusually, cauliflower cheese, which was very good.Sweets were selected from a menu, and I chose Eton Mess, which despite having had some bad ones in recent times, I though I would give it a try. This was far the best one I have had. Although the usual ingredients, apart from marshmallow, it was light, tasty and moreish.Coffee/tea and a chocolate finished off the meal. We were there for three hours and consider it good value, especially for a special occasion. Every table was reserved, which speaks for itself.

Lovely food. First class, service fantastic couldn't fault it at all. Not a large menu of food available but what you got was quality. The breakfast was top class as well

Not much choice half way up Reigate Hill, but this place sounded good - mainly as a trad jazz band was playing next door. One Cidre and Pollack and Chips ordered. Very tasty - served on a bed of minted 'pois' and wait for it - five chips! Best avoided if you prefer to feed the family for the same price, but go for it if you fancy splashing out and keeping in trim. Music was excellent by the way.

Very good value for money. Better if breakfast was included though. Close to A217 and M25. Clean hotel with great staff.

We had two of the bar snacks, the food was of a high quality and reasonably priced. There could have been more choice.

Terrible experience. The staff were rude and the food was awful and there were problems with my reservation

Fantastic friendly and lovely hotel with excellent staff and accommodation, nothing is too much trouble.

The Lady receptionist on check in and out were very friendly and professional.My wife and I could not book a meal on the evening due to a lot of parties, but the receptionist directed me to a local pub called the Yew Tree, Even with all the parties the hotel was very quiet in the evening. A good standard room at a good price . hotel

Spent a very pleasant Sunday Lunch with my two guests at the carvery. Really good selection of starters on the central buffet - fish, salads, pastas and cold meats. The roast meats included pork, turkey and beef. We had the beef which was cooked just how we like it - slightly pink in the middle. All the usual trimmings and vegetables and sauces were delicious. Followed by a selection of puddings and coffee served at the table. The service was friendly and efficient. Lots of family groups and couples. Afterwards we enjoyed liqueurs in the lounge. For £18.50 we would recommend this relaxing restaurant and we will be back!

We booked into the Frith's restaurant at this Best Western Hotel. Even though we arrived early but were warmly greeted and shown straight to our table. The waiter was friendly accommodating and efficient and our order of rare rib-eye steak and caramelised shallots was cooked to perfection, - but the venue was disappointing. The hotel itself is impressive but our dining-room was featureless, colourless and starkly lit - more akin to a room in which seminars might be held than relaxed dinners served.

The Sunday Carvery was up to the usual high standard at £18.50 adults and £10.00 children. The public areas have had a face lift recently which has improved the reception lounge seating area and added a little ambiance to the hotel's public areas. Help yourself starters are laid out on a central buffet and chefs serve you to the carvery with a choice of 3 roasts with all the trimmings. Portions are well on the generous side. Desserts and coffee served at the table. It is a privately run Best Western hotel with a real friendly welcome and efficient service. Two bedrooms booked as well, which were as expected, good. A real Sunday treat.

They had just refurbished the whole down stairs and there was a very good atmosphere. The food was great and really good service. They had a really good selection of wine.

Helpful and friendly staff. We have stayed there a number of times and have never been disappointed. A great venue for a party or wedding reception

The food was nice but it could have been hotter!Pros:-Parking was sufficient enough.-The premises was well presented, clean and well maintained.-The staff were friendly and smartly attired.-The food was nice tasting.cons:-Parking spaces are very narrow.-The main eating area felt like a food hall- they need to put more furniture and decor in there to make it more attractive on the eye.-The coke I had was flat and luke-warm.-The waitress did not know what drinks they had at the bar.-They had no beef at the carvery and all the food was floppy and soggy- including the roasted vegetables.-It took 30 seconds to get the food back to the table, by that time it was already luke-warm verging on cold.Overall I was disappointed with the meal. For what I paid I expected a hot meal with a nice drink in a pleasant atmosphere. It's a shame really as it wouldn't take much to make the place spot on. The best part of the experience was the friendly staff... I will not be going there again!

We went here for a birthday celebration for my nan so we wanted to go somewhere special for sunday lunch. Unfortunately for what it cost per head it was a big dissapointment. The staff gave great service so there was nothing wrong in that department but the room was seriously lacking atmosphere and any character. Just a bit of background music would have been lovely! The buffet was good but i missed out on soup as this was apparently in another area so i missed that. The actual carvery was a real shocker! The different meats were all the same shape and size and looked cheap. I have never seen lamb in that shape before and the turkey was just like a turkey roll you can get in sainsburys! The lamb was very fatty and the vegetable selection could have been much better. We went to a toby carvery the following week and as usual they had a turkey crown and proper cuts of meat like there should have been for such a high price. Ironically we would have gone to a toby as their carvery is so good but we felt that it would have been nice to go somewhere more special but it was a dissapointment and we felt a little cheated.

I stayed here with my bridesmaids the night before my wedding and we were put in a large family room. The room was spacious, clean and comfortable. The facilities were great and sufficient for our needs. The breakfast was fine and the bar was 24hours. We also had numerous rooms the night of out wedding and all of our guests were satisfied. Reasonable accommodation at a reasonable price. The hotel is ideally located to visit Reigate Town Centre and close to the train station and motorway.The staff were helpful and ensured we had a comfortable stay.

This was ok for a couple of nights on business but not great. Worst was having to try and locate a) bar staff (especially when a function on in adjacent room), and b) breakfast room (again moved it for functions). Stayed in Reigate several times a month since and whilst O would stay again for a night it's not my first choice! Positive advantage is great food pub opposite (yew tree).

Another visit found the restaurant excellent.Jolly good starter buffet, turkey and gammon and vegeables excellent .Note the beef is medium done.Tip top service .No "wow" factor perhaps but it is really good.Very busy, as usual,always a good sign.

Unfortunately this restaurant is typically English, no real wow factor, everything is just acceptable