Redfields Garden Centre in Hart

We booked Afternoon Tea for 3 at Redfields to celebrate mum’s 92nd birthday. We were shown to our table and brought pots of tea plus cups - but no milk. We waited 10mins then went to find a waiter/waitress and milk was supplied but still no food. After 40mins and a further 3 requests we finally received our Tea, inc fresh pots of tea. Good selection of sandwiches and cakes. Sarah saved the day by producing a piped Happy birthday plate (well done Icing person!) Waiting is not a ‘just’ job - it requires skill and attention, seemingly rather lacking here today.

Very unpleasant experience. Food cold, the only thing that was hot was the cup.of tea. Girls on the till look bored fed up and close to redness. Kids running around everywhere. Won't be using the food facilities again. Garden centre good though

Upstairs restaurant closed. Waited 'to be served' as per the notice and were both shocked and disappointed to be completely ignorant all relevant staff, despite waiting for a good five minutes. A simple 'will be with you on a moment' would have sufficed but instead nobody so much as glanced as us or the queue behind us. I'd have scored this no stars if I could have. Rude!

Very disappointed, tried to book a table by phone, waited 47 minutes but no response. Arrived at restaurant at 11.08 told they do not take bookings for breakfast. We were informed they had stopped serving breakfast, web page says breakfast served until 11.30 this was not our experience. Also told they do not take bookings for lunch but tables were being set aside with reserved signage on them. Spoke to manager who said they were extra busy due to it being Mothers Day.

Was told the wait for food was 30 mins, after 45 mins we asked three separate people to check our order and had zero feedback. After another 5 mins we spoke to a Manager who said our food was being plated - another 10 mins and still no sign so went to find him again and was told and shown it was being plated - another 5 mins before it turned up, lukewarm, at the table. Customer service - zero Food quality - two Would l come again - absolutely not

Went for breakfast arrived before it finished at 11.30, we were sat around quarter past while being seated was told sorry can no longer order breakfast only brunch now why say breakfast is until 11.30 if your not going to serve until then! Misleading information!

Very nice lunch, we had the beef burger and ham, egg and chips. Both excellent quality with pleasant service and nice ambience. Bit of an ikea type hike around the place to find the restaurant, and an unnecessary trip to another eatery on the first floor, which served only drinks and cake and seemed aimed at parents with young kids. Would return

Very disappointing and underwhelming visit to Santa's Grotto. Decorations were shoddy and the majority of the time was spent hanging around with only 3 singing reindeer heads to entertain us whilst waiting to see Santa. Complete waste of £15 and we will go elsewhere next year.

While shopping here we popped into their Cafe Theatre for a coffee. There was a long, slow moving queue for the self-service drinks but one of the staff suggested it would be quicker to sit down and have table service. They were wrong! By the time we got served we could have queued twice. We thought that their table service system would work on first come, first served basis, but it became obvious this was not the case. ‘Regulars’ were having their orders taken straightaway while customers who had arrived earlier had to wait. Some of these regulars had other members of staff come and chat to them: very nice and friendly but is it wise when it is being done to the detriment of other customers who are still waiting to be served? When one customer complained that they had been waiting longer than the ‘regulars’ being served first the waitress was rude and surly.

Disappointed again. We have come down a total of 4 times lately to try and attend the treetops cafe for my little one. Out of those 4 times, it has been open ONCE. We popped down today to try our luck and surprise surprise, closed due to short staff. Not trying to be difficult but surely Christmas is one of your busiest times of the year? Could more staff be hired so that you don't have to close an entire area of the garden centre alllllll the time? We went to go and have coffee and cake in the regular cafe, but the queue was so long we just turned around and went elsewhere. It could be so great, the garden centre itself is lovely and the treetops cafe is perfect for little ones - especially considering there isn't much like it around this area. A real wasted opportunity here for something fab. We have wasted so much time coming here on multiple occasions to be let down.

Had a lovely wander round today and the store is looking beautiful and Christmasy , well worth a visit. I had my lunch in the restaurant and was served my Amy who went above and beyond with her customer service. The only downside to my trip was I plugged my car in to one of the EV charger points and when I came back , it had not charged at all.

I visited Redfields with members of my family for a coffee and a cake. The coffee wasn’t very hot but the cake was lovely. The service was good, especially from the one of the waitresses called Sarah who was friendly. I will visit again soon.

Delightful Afternoon Tea with party of 10 for a Birthday Celebration. I enquired in advance by email and the Manager could not have been helpful including accommodating special dietary/allergy requirements. The waitress and other staff were friendly and very helpful. All the party were impressed. I’m glad I choose the Theatre Restaurant at Redfields Garden Centre rather than a more expensive hotel.

Lovely afternoon tea experience- booked in Ada mace and given a lovely big table tucked out of the way. Our waitress was so kind ( I didn’t catch her name but on the receipt it says Patrice) she made sure our tea was topped up and was very sweet. Everything came out in good time and the food was lovely too- probably one of the best scones I’ve had- so soft!! If anything the sandwiches were a bit basic, but nice nonetheless. I would recommend afternoon tea and would return. I did read some reviews before we went about the staff being a little unorganised in the restaurant in general which you could see. We had no issues ourselves though - Thankyou redfields!

Such a shame I’ve been a regular visitor to the Theatre Cafe at Redfields for a while. The last two visits have painted a very different opinion for me. My last visit on Monday lunch time, not a busy period, we waited half an hour for someone to take our order. No apologies for the length it took to serve us once we managed to flag someone down. Then the most recent visit we went on a Sunday lunchtime, busy to be expected. First of all we waited to be seated for at least 5 minutes with no acknowledgement from numerous staff members that walked to the table by us, in this instance the least you would expect is someone will be with you shortly. Finally we were seated by a very unenthused young lad. Another 20 mins go by until we finally flagged someone to go and get someone to take our order. At this point I had a chat with the manager who couldn’t have cared less about the service levels, stating he didn’t want to make excuses whilst making excuses. Our drinks came almost immediately however what came were 2 lukewarm bottles of Diet Coke with glasses but no ice and some lukewarm tap water. From the point of order our food took 35 minutes. During this time we managed to have plenty of time to research the average wait time for a restaurant to serve food (23 mins in this case) the 35 minute wait time might be more normal for a fine dining establishment. I would expect somewhere serving roasts on a Sunday in the style that the cafe does the food is ready and waiting to be plated in an efficient manner thus keeping up with the flow of orders. When our food came there was no acknowledgment from the staff about the wait which you would think is basic customer service. How many times have you been to a restaurant/cafe and they have been upfront food may be a bit of a wait and you don’t mind because they have set expectations. Our roast consisted of overcooked beef, sloppy cauliflower cheese, vinegary red cabbage and other veg all served on scorching hot plates you couldn’t touch. Previous roasts we’ve had here have been of a far higher standard. There were plenty of staff milling around unenthused and from the managers attitude you can see why. Too many staff and no robust management enthusing their team. The staff didn’t seem to have focus on one area of the restaurant just go where you’re needed at that particular moment. They had 3 people at a time serving food to a table but 1 person seating the whole restaurant and 2 people trained to take orders, with multiple other staff member milling around. Safe to say I will not be returning any time soon. Shame that you go to the tills of the garden centre and the attitude is the polar opposite the chap who served us couldn’t have been friendlier and more knowledgeable if he tried.

Tree tops on a Sunday morning Great breakfast at a good price , served by friendly staff who were very polite. Good points were warm plates and the bacon was bob on , really good Will definitely be back

On the slippery slope. Increased prices reduced quality and poor service. On a not busy but very hot day it took us 50 minutes to get a jug of water and cold drinks. No one came had to ask at the till. Wrong order arrived and very poor quality sandwich with a bit of wilted salad and a few dry crisps. Certainly not £8.45 worth and very low morale in the staff. Will not be returning.

A great place to go for a good bit of shopping for homeware, gifts, garden furniture and plants and the restaurant has a vast menu to choose from. They serve you at your table, the food is good albeit a tad expensive. I had an avocado roll with chicken and salad, with crisps and my husband had a curried coconut soup. The staff are friendly when they serve you although we had to wait a long time for someone to come and take our order. For the size of this place, there should be more toilets. The toilets are clean, but they are a long walk away from the restaurant. There is so much to look at at Redfields Garden Centre, you can make it an all morning or all afternoon trip out.

Really disappointing lunch, and a bit embarrassing as we had invited family. Dried up chicken breast kiev, and equally dry cold salmon and awful salads. Won't be eating there again

Had a very nice afternoon tea that was a treat to look at and eat. Very pleasant and attentive staff. Would highly recommend, and on top of that is the wonderful Redfields centre itself.

Appalling! Two hours for 2 ciabattas and 2 cold drinks. Rudeness from staff to us and other customers was shocking. It will be a cold day in hell before I go there again.

Went out for lunch with friends. Was shown to table, and expected staff to ask us for drinks and then return for order----NO. When questioned, member of staff said she didnt take orders, but her colleague would take our orders. After about 20mins, no sign of anybody, Asked a staff member at the adjacent till, who said they didnt take orders for the indoor section only the outdoor section. My friend went to investigate, asked another member of staff if somebody could take our order. Another member of staff was highlighted but was very busy but would take our order when ready. Following about another 20mins, order taken but informed that the waiting time would be about 30mins, as they were busy. At that moment we decided to leave as we had already been there about 90mins. The fact that there were so many staff milling around, apparently doing nothing, cannot understand why it took so long for order to be taken Not very impressed Gill McClounan

Was at the garden centre so decided to stop for some lunch with my other half. Unnecessarily long wait to be seated even though the restaurant was half empty. My other half ordered a salmon salad. When it arrived, it was rock solid.. she struggled to get a knife into it. Spoke to a waiter who agreed to change it. He came back after a few minutes and said all the other salmon fillets in the fridge were the same so we ordered a chicken wrap instead. It took in excess of 20 minutes for the wrap to arrive meaning we ended up eating our lunch separately. Asked to speak to the restaurant manager. Was told he was not in that day so to speak to the garden centre manager on our way out. Surprise, surprise, he was also “unavailable”. A customer service manager at the desk took my details and promised they would be in touch with us. Have never heard anything from them. Redfields: you have a lovely garden centre but a truly appalling restaurant that needs sorting out. Next time we want to have lunch, we will opt for one of the other many garden centres in the area who have excellent restaurants and pride themselves on looking after their customers.

I was treated to a birthday treat when having the afternoon tea in the restaurant. Presentation looked stunning, great variety of sandwiches and cakes. As always the scones are just so fresh and lovely (not a raisin fan). The macarons were so well made and tasted delicious, also enjoyed the mini lemon meringue, shame it was a very hot day as the meringue was a little sticky but still enjoyable. Thank you Sarah for looking after us. You were so attentive, professional and had a wonderful sense of humour which made the experience even more enjoyable.

I visited with my wife and we decided to sit outside. We were taken to our table and saw nobody for the whole 30 minutes we were there despite me bringing our long wait to the attention of three separate staff members. One of them said we were forgotten because we were sitting outside. WHAT??? The staff all seemed to be very overworked and very short tempered with each other creating an extremely chaotic and toxic atmosphere. Whilst waiting to be served we chatted to three other tables of customers who all experienced similar bad service with some waiting 30 minutes to order and a further 40 minutes to receive their food orders. In every case their hot food orders were not hot or even warm. Sorry but none of this is acceptable. In the end we just bought a couple of drinks inside and left. The garden centre is really nice but wise to stay away from the cafe unless you have lots of time on your hands and don’t mind sub standard food.

Why seat people if you can't serve them. Over 30mins to get someone to take an order and another 40 mins for food to come - off the Carvery - so not cooked to order Cold when it did come - up we ate it...

OMG - where do I start... we queued for a table and when seated we were told there was a 30min wait for Breakfast.. OK we though... but what we didn't expect was 20mins later we were still waiting for our order to be taken.....

Late breakfast on my own, coffee was delicious, food took a few minutes longer than expected (it wasn't particularly busy) but well worth the wait. Presentation was amazing. Staff were always smiling and greeting me with a "good morning". Will return with friends next month.

I ordered a gluten free egg sandwich and was left disappointed. 2 tiny slice of bread compared to my husbands 2 big bloomer size slices full of chicken. Not fair there are larger slice gluten free loaves out there.

My family took me for afternoon tea on my birthday. We had a lovely time. We booked in advance and our table was waiting for us. Service was good and we were well looked after. The food was lovely and we all ate far to...

We arrived at redfields at 4.30 hoping for a late lunch to be told the kitchen was closed and it was only cakes and tea as obviously it was getting late. We asked if there was any possibility they could just make us a quick...

Visited for lunch and fifteen minutes after being given menus I went to find someone to take our order. It arrived swiftly after that but the food was disappointing. Our hot drinks arrived without milk and I had to go and ask for a small...

We have just had a very tasty Sunday lunch which was surprising after reading such poor reviews. All the staff in the Theatre restaurant were very attentive and helpful. I was especially pleased at the service despite it being the start of half term and...

Mixed experience. My 3-cheese rarebit was nice but my wife ordered the soup which was inedible. More akin to dishwater than leek and potato soup. The gourmet chips were so-so but lukewarm. You are asked to pay on ordering so not much chance of getting...

This was my first visit to Redfields, the garden centre is lovely (albeit lacks choice). The restaraunt was busy, its a little dated (seating areas very grubby). Service was very slow - although pleasant staff. Order Signature Burger and it was awful, very dry, bacon...

My wife and I are regular visitors to Redfields. We love the atmosphere and the huge range of products. Sadly the service in Redfields seems to have gone downhill lately. Today I queued for a coffee for 15 minutes while one overworked young lady prepared...

The staff refuse to enforce this so we were let to park miles away, we could not get the wheelchair next to the car for my father to get out and he had to hobble into the road to get to his chair. An example...

My husband and i popped in for coffee and cake after our final Christmas shop , the food was delicious and the service by all staff members we really commend , we would also like to mention the Father Christmas experience he was probably by...

We had an excellent Christmas afternoon tea on Saturday afternoon. One of our party had dietary requirements which I put on the booking and that was catered for very well. There was a sign at the front of the restaurant saying they were short staffed,...

Went into your restaurant for a drink and asked to see the menu to have a breakfast, very limited on breakfast choice, as I don't eat eggs. So we drank our drinks and then left to go home.

Dreadful service. Over 45 mins wait for an expensive sandwich and baked potato. Didn’t seem to be any organisation. Avoid.

We visited the Theatre Cafe at 2.30 on a Friday afternoon for a booked afternoon tea. There were other customers in the restaurant, but it wasn't busy. We were seated and advised that hot drinks were unlimited and that someone would come and take our...

I wish I had read the reviews before we visited the Theatre Cafe. We went for lunch did not realise that it is table service now. We queued to be seated which was fine and were seated after a while. We were told someone would...

The foyer of the cafe had three or four serving areas that seemed not be serving. We were told (after asking twice) that we could pick up tea and cake and take it through to the cafe ( not sure where you pay though, nobody...

I met my mother and daughter for lunch yesterday 23/8/22 , i absolutely adore this restaurant and setting we dined downstairs, we were shown to our table , we had such lovely service , all three of us decided to have jacket potatoes and weren’t...

I was really surprised to read the previous reviews as I have been coming to Redfields for 6 years. I have never had a bad meal and Patrice and his staff are unfailingly helpful and go the extra mile. I have to say we never...

Dreadful experience. Staff very very rude no customer service skills at all. One young staff member named celeste thought it would be OK to call custolmers moody cows. And when this was complained to the management they confirmed that yes staff member did say this...

We originally visited in 2016 We waited 15 minutes to place order in Treetops cafe at 3:00pm. Only 1 lady "on duty" doing everything and several people waiting for food. Eventually a man turned to help. Didn't feel like waiting for ages to get a...

We visited for the first time in 3 years due to covid - we went with my elderly parents who have often enjoyed going here for lunch. This was their first return visit. Thinks have changed since covid you can no longer walk around/self service...

We are local to Redfields, so often give it a go when we want a quick lunch out or to meet up for a coffee. Sadly, especially within the last year, it’s gone downhill quickly. The food has been cold on every recent occasion. The...

My wife and I went at the weekend and ordered a hot lunch and shared a portion of chips. The food was a little slow but eventually arrived luke warm without the chips. Five minutes later the chips appeared but these were very cold. We...

I am a regular at Redfields as I live locally and have never had anything but a positive experience there. Most recently, we went in on a Sunday and were served very quickly, with our food arriving in under 10 minutes. Myself and my friend...

Sadly, this a overpriced garden centre restaurant. The restaurant is nicely situated, once you eventually find your way round the one way maze. Clean and pleasantly decorated with mixed seating. However the food was very disappointing. I had stir fried chicken noodles which was oily...

First time visit. All looks great but when my full English arrived in 2 minutes alarm bells sounded…my breakfast was cold apart from 2 hash browns. Reason : everything is batched cooked and piled high in Ban Marie’s / pots without lids being used. The...

We visited Redfields to have lunch. We arrived at 1:20pm and we’re seated promptly, however by 1:50pm, 30minutes waiting, no one had taken our food or drinks order. My husband approached a member of staff to ask if someone can some and take our food...

Love this restaurant x had super lunches and afternoon tea over the past months but today had the vegetarian Sunday lunch. For the first time was disappointed..... the aubergine was a thin slice with tiny bits of veg and ? toasted x not enjoyable A...

We really like this garden centre and were looking forward to lunch in the main restaurant after a long gap as we no longer live near. There is an extensive range of meal options from multiple counters; that's good. There was a notice saying that...

We had our first visit here, it's a very big restaurant and quite noisy. .Service excellent, order taken promptly, drinks came quickly and so did our food. However it is very expensive, £8.50 for a coronation chicken baguette and £2.75 for a small bottle of...

Booked and pre paid for afternoon tea for my mums retirement, phoned and confirmed booking day before. On arrival we saw the host who clearly has not received any training in the role. She was looking for a suitable table to sit us so already...

We have been here on many occasions and standards are definitely slipping. I think we all understand the pressures on staffing but surely that means you adjust numbers of people you serve to suit your capacity. Today we had to wait an hour for a...

We were given vouchers for the above for our Golden Wedding anniversary. Booked a table for today. Met at restaurant entrance by very nice member of staff and shown to our very nice reserved table. Fabulous glass of champagne and wonderful selection of sandwiches ,...

Visited with family on a busy November Sunday afternoon and after wandering around the garden centre indoor area, our young grandson wanted something to eat. Normally he likes the Tree Tops cafe as he enjoys the play area but unfortunately it seems closed for the...

Great selection of cakes which is usually what I go here for, cake & tea! Seating areas inside are spread out so to enjoy a chat with a friend is ideal over tea and cake. Outside of the cafe seating is nice although gets really...

Daughter, grandchild (2 year old) and myself 30 minutes to take order. Eggs benedict with a side of smoked salmon. Cheesecake and muffin. Hot drinks. Eggs benecict side salmon came out before drinks, or other food,no smoked salmon a fillet of salmon on plate not...

Sabrina was a gem! A brilliant waiter, friendly, kind, up best, knowledgable on all food and beverages. Super helpful!

Enjoyed a fantastic afternoon tea with 12 family members, couldn’t fault the staff or the kitchen. The afternoon tea experience was amazing! The staff attentive and ensuring everyone and everything was fine, staff continued to wear masks and were as respectful regarding the covid situation...

We were there having afternoon tea one day after taking a look at the garden center. Our waitress was nice, after putting the tray down on our table she started apologizing for keeping us wait for the food - but all the time I just...

Lovely garden centre with so much more. Gifts, shoes, clothing , pots, water features, lights to name but a few. Also an excellent clean friendly cafe with very reasonable prices unlike some other garden centres. Definitely plan a couple of hours here to take it...

We noticed a reveiw criticising the staff, and nearly did not go, well we where glad we did, they where very busy, but still pleasant and helpful. I noticed one of the staff helping an older lady by carrying her tray to her table. We...

Popped out for breakfast for a friend's birthday but unfortunately missed the cut off so stayed for lunch instead. Drinks order taken nice and promptly but a good 20min + wait for teas and coffees to arrive. Food order not taken until moments before the...

Good quality food in the ploughman's but a very strange selection. We got 2 big chunks of cheese, 2 slices of ham on the bone and a boiled egg. The salad element comprised a pickled onion, a gerkin and 2 carrot sticks. There was also...

A mixed review as I find this place very hit or miss, had some decent meals and some mediocre ones but the change of table service due to covid is a welcome change and hope they keep that in place regardless, was hectic before at...

Always visit Tree Tops when in the garden centre. But today was long long queues to be seated and after an almost 20 mins wait for food then wrong order delivered and almost giving up was aproched by a young lady who wasn't the same...

Visited Redfields cafe on many occasions and the quality of food and service never falters. Best cooked breakfast in the area, sausages are great

Visited redfields today to purchase some plants for our new garden project after purchasing the plants & shurbs we wanted. My husband suggested that we have a look at the cafe weather out side was dreadful so we did & must say was pleastently supprised...

I order furniture in March I was told it would be delivered end April latest. Its all in the country just waiting delivery. I was told. Middle of May thought I would call as not received. Was told sorry delay would be here in two...

I think I'm a bit bitter. Redfields used to be really kid friendly with parks and a nice relaxed atmosphere. Now it is really expensive, not really kid friendly ( they do sell toys and have somewhere for children to eat but it doesn't seem...

We had an amazing time today from being shown to our table , the attentive friendly staff went above and beyond to make this a fantastic experience , the meal which was from the festive menu was delicious both courses were superb , there was...

Both my wife and Aunty where after a full Christmas meal, they were not disappointed, we had a lovely young lady serving us, and nothing was to much. The meals the had turkey and beef had all the trimings and loads of good gravey which...

I have always found all staff ar Redfields helpful Santa’s Zoom was such good value , I strongly recommend going . Food and service great as usual. Thank you for a lovely morning at your Garden centre.

It was the perfect day to go as weather was rubbish, they had lots of plants/flowers indoors and outdoors. Lots of decoration things, for the kitchen and everything else you can imagine Really enjoyed looking through everything and also had lunch in the cafe which...

Breakfast in the cafe on a Saturday morning. Good choices on the menu and we were attended to swiftly. Both the drinks (Pot of tea & a pot of coffee) as well as the breakfasts (One light english Bkfst & one vegetarian burst) were luke...

It is so simple to make a good cooked breakfast so I don’t know how you could get it so wrong. The scrambled egg was so sloppy and completely cold, toast cold, beans cold, halloumi was undercooked and cold, potatoes all had holes in which...

We are regulars at Redfields cafe - before lockdown we would meet family for lunch every weekend. Unfortunately, as previous reviews have mentioned - the food standard is a bit hit and miss, but on most occasions our food has been OK, or rectified if...

My Wife & I have been going to The Theatre Cafe - Red Fields Garden Centre, for the last 3 years. We have enjoyed their Friday - Fish & Chips. The Cod Fish has always been Cooked Very Well. The Batter had always been Fluffy...

Popped in after work for a coffee and a bite to eat. Prompt, friendly service. There was an issue with our order but Sue dealt with it swiftly. Every time we have been in Sue has taken the time to chat. She is a credit to your company. Thank you Sue for your friendly, approachable and professional manner. Always a smile for the customer. A great example of first class customer service. Keep up the great work.

Very busy but served promptly. Coffee and filled rolls excellent. Good ambiance too and will definitely visit again.

On 2nd September 2020 we arrived at the restaurant for lunch 12.30. There was a queue but this disappeared quickly. I was a little worried at all the customers arriving at the same time. (could the kitchen cope).We were amazed at how organised it all was the table 61 had menus and a track and trace note for us to fill out. The food order was taken quickly. The food arrived within 10 mins hot and very nice. We were in two minds to order coffee. These days no one in any restaurant seems to bring coffee quickly or HOT. We were served 5 minutes later by the Manager Paul G (on his ID). We were very grateful about how quick the service was. He seemed to have his witts about him and knew how to run a restaurant. We told him how amazed we were. My coffeeorder which is a bit of a pain arrived perfectly, double espresso with HOT water and cream on the side!!! We all enjoyed our meal and our Aunt whose birthday it was. Please pass on our comments to your staff and especially to Paul.

Treetops cafe. Felt very safe, table service and you are taken to your table. We didn’t realise but they are doing the Monday to Wednesday 50% off so we had a prawn baguette with salad and crisps. I don’t have a big appetite so for lunch we could have shared it. The prawn baguette could have done with a bit more Rose Marie sauce but we asked for some extra sauce and they bought us some mayonnaise which was fine. The staff were friendly and polite, in spite of it being a very very hot day. The garden centre itself is great! Well worth a trip

I really do like this garden Center, everything always looks clean and tidy and they sell something for everyone and they have a great toy area for the kids.However I do agree with the other comments about the restaurant, myself and my 2 young kids went there the weekend you first opened back up, the restaurant was not that busy and we were seated quickly after 20 mins no one had taken our Order so I asked someone I was told just a minute, there were a lot of staff in there with spray bottles cleaning I had to ask a further 4 times to be served, one young lad even told me he couldn’t as his handwriting was not good enough, if I didn’t have 2 hungry kids with me I would have left so disappointing as this was the first time we had eaten out since lockdown.I really hope the service does not continue like this as I find the food to be lovely.

This place should be very good but small things make it constantly disappointing.Some of the staff are fabulous but some are like zombies. I had a guy struggle with my gift card for 5 mins and didn’t speak to me once the whole time.The scones are flat, some of the cakes are stale. The buns for the hot sandwiches are cheap but the sandwich is not.The service is slow, people don’t seem to know what they are doing and the tables and chairs are filthy.

My friend treated me to lunch. I had fish and chips.A good-sized portion was served. The batter on the fish was crispy in some parts but it was mostly soggy and a bit slimy. I think because the fish was frozen. The chips although they looked nice they were cold and the peas were so hard they were inedible. Not good value for money.

Went in about a month ago and had a brilliant BLT. Went in today and had the tiniest ever prawn sandwich with no butter and hardly any filling. Consistency is what I want when I go out. Not brilliant one day and substandard the next. I give up.

Good garden centre with plenty of plants and equipment for gardens, Abbas and garden g furniture. Also large restaurant and an upstairs cafe serving hot foods. Often visit for lunch

Garden Centre does not price visibly, need to scratch around for prices, get to the till then the price is different (need to go back and get the price tag to prove you are right).Restaurant is slow.

Went for a day out to have a look round the garden centre and found a lovely restaurant . The food was very tasty but the cakes were delicious even though a bit privy ! The thing that let this down was the ordering of our food you had to go to varies parts to see what was on other then having to try and get back into a queue, then you had to find some one with a iPad to order it was a night mare ! They need to menu outside the restaurant .

I’ve previously had a bad experience of Redfields due to bad mannered waitresses and slow service. However, today has been absolutely delightful... There must be new management or serving team as the whole experience felt smoother and overall more welcoming. My husband and I always get confused with the layout and where to order but a lovely, charming chap (called Tom) greeted us/ showed us where to go and what we could order. We were also served by a lovely young blonde girl (didn’t catch her name sadly). Massive change from our last experience where a waitress slammed the food down and stormed off. Food was of a much higher standard than usual. I’m glad We gave it another chance !

It is a very nice restaurant but I think it is expensive for a garden centre although it does all look very nice

A dozen of us had a lovely Christmas Lunch here . Food was absolutely fab and nothing was too much trouble. Excellent staff and service. Looking forward to 2020 Christmas lunch !

As a dog lover I do appreciate that owners treat their pets as family . Redfields doesn’t just allow dogs it positively encourages customers to bring their dogs with themBusy with Christmas shoppers it was difficult to get round this was made worse by the number of dogs ambling too.Give Redfields a miss if you don’t like dogs and you actually want to shopI was surprised to see dogs in the restaurant but apparently this is allowed too