Ramzeys Grill in Medway

I ordered from the Uber eats app they gave me a estimate arrival time of latest 2:55am however over an hour later the restaurant has closed and I have not received my order nor a refund

Ordered on Uber. The food wasn't delivered and when asked we were told the food hadn't been made. At first due to a lack of drivers, then because they were busy and then because a driver had an accident. We called up twice only to be told to go away and then they refused to refund having apparently started the food. At a 3rd attempt to contact again I found my number had been blocked. Ridiculous service. Rude and thieving people

I didn’t get the food like I ordered. And When I contacted with the shop, it was so bad behaviour from them. I don’t refer them to my friends. Lost my money

it never turned up called them twice they said its on its way this was 2 hours ago

Was missing 3 portions of chips was decent apart from that

Amazing food and very food value. Fresh and good size portions.

Really disappointed with their service. The delivery took almost two hours and we were straving. We ordered earlier than our time to eat as well (just in case). We made multiple calls, only to be passed around to their other staff and made to go over our order again and again (with address details). I could tell they were panicking and didnt know what to say or do. This is very poor service.

Ordered the special grill twice this month, Alhamdulillah my experience is good enough till now 😁. I hope the shop will deliver good food to all customers 🙂. Good food brings happiness and customer satisfaction. That helps any business to grow.

Normally like it here but didn't read order notes and sent me a meal so plain, was not nice to eat grilled wings and chips with no salad or sauce.

The delivery driver was polite. The Food was delivered hot. It was tasty and not oily like other kebab shops in the area. I will order again.

Good food but But it's not what I expect Too small for 35 pound.

The food was delivered an hour earlier then the time I had selected for delivery so by time I finished work it was all cold and soggy

Food was nice hot when it arrived would've like alittle more salad but that is minor

If you want your order to be correct don't order here. I ordered meat and chips last night with specific instructions for lots of burger sauce... it arrived dry with no sauce at all, asked them to call when outside and not ring door bell as was 2am, they again ignored this rang the doorbell and woke the whole house up and then dumped my food on the wet path outside and left before I could get to the door. tried to contact the restaurant about it but unsurprisingly they don't answer the phone.

Very rude workers on the phone when we tried to get help, took too long and the food was cold.

the burgers was very good but the chips were not the best unfortunately but overall very good quality food and very satisfied

Delicious food Quick services Open late Friendly

We ordered a few times and everything was great . Great food delivered on time

Ordered via Uber Eats, no option to make notes so placed order & thought we would ring the shop to speak to someone about the order… don’t bother because the phone is off & you can’t speak to anyone! Estimated delivery time of 8pm, at 7:59 Uber app states our delivery is on the way, all the time trying to call the shop but no response as phone is off, 8:40 food turns up& when asked the driver where he’s been, as Uber states he’s been on the rd for 40mins he admits they say it’s on rd when it not to keep Uber happy 😂 Hour & 40mins later foods here, I do not mind waiting if the food is good, paid £11 for meat & chips slapped in a broken box, with chips swimming in kebab meat grease&barely warm. Only positive was my coke was nice & cold 🤷🏻‍♀️ Honestly don’t bother ordering…. Try Brompton Fish Bar instead

Due to busy night I guess took a while but food was still hot and very tasty. Portion for the kebab seemed on the small size for £17, but good quality. Had chilly cheese bits which were very good and cheesy pepperoni garlic bread which was also very good. Would use again.

Left my food outside and didn’t even knock, found it 3 hours later

Used to order from here quite a few times hadn’t had a takeaway for sometime when receiving the food we ordered the kebab was fine. The burger was burnt and so was the mixed Donna mate . I did phone them and asked for a refund their response was they send me another burger won’t be ordering from there again wasn’t cheap neither spent over £39 ended up in the bin

Always great food 5 stars as usual

Full house special grill . Really tasty so will be ordering again . Thanks

wow, why have I not used these before. service was great and the food was AMAZING

Still haven't received the food just call and it only just left apparently

top kebab, the chicken and lamb shish especially was outstanding 👌🏽

Disgusting excuse of a food restaurant, spent £50 on food, waited 2 hours to be told no drivers avaliable, even though the put out for delievery on just eat after 30 minutes of placing the order. Both the restaurant and just eat refusing to refund and have blocked calls as soon as we rang to ask where the order was.

AVIOD AT ALL COSTS!! Restaurant blocked me and 3 of my friends when we called as good was out for deliver for 45 mins when I live 5 mins from shop! Just eat refusing to refund and cannot contact the shop!

We have not received our food. I ordered an hour and half ago

Do not order from this company, biggest scam ever, stole £50 of my money, just eat refused to refund as they marked as delivered and order didn’t even arrive. As soon as I called they blocked my number and same happened with family and friends. Then told one of us that they had no drivers. Disgrace of a company, don’t order unless you want to be hungry and scammed

took a long time to arrive. order completely wrong. so after waiting a long time to then have the establishment call to say listen enjoy the food you did get its more than you ordered is abit of a liberty. Order 2 meals and receive 1 burger +sides

item didn't come as described as no cheese sauce was present

good food good taste. 100% worth the order

spot on... really flavoursome kofte meat 👌

Came wrong time and then less than half portion size!

amazing food loved the burger with donner meat

Wrap was soggy and garlic bread was stale

Don’t really leave reviews but food was so bad. Garlic bread was stale with burnt cheese on it and chicken doner wrap was drenched in oil which made the wrap soggy.

Our delivery driver (which was someone from the shop’s staff) was so incredibly rude- I’ve never had anything like it! He was actually annoyed that we had ordered food later in the evening, despite the shop still being open and taking orders! His attitude was awful and put us off our dinner. If you clearly don’t have the decency to be polite to the customers that are funding your business, don’t bother staying open to serve people. Will never be ordering from here again!

VERY RUDE STAFF! AWFUL EXPERIENCE! 0/10 CUSTOMER SERVICE! A man from the shop’s staff delivered my food yesterday and was incredibly rude! He was actually ANNOYED that I had ordered later in the evening (despite the shop still being open and accepting orders)! His attitude was awful, and he made such unnecessary, rude comments as I collected my order from him. It literally ruined my mood and the rest of my evening. I wouldn’t recommend this place unless you want a similar horrible experience with staff.

Lovely tasty food, great portion sizes and always arrives hot! Delivery staff are always very polite and friendly. I definitely recommend 👌

food was lovely, portion sizes are undersized. XL kebab looked more like a standard size soo pricey for what was received same as the chips. food arrived hot as well.

I have ordered from this place many times and the food always turns up hot, I have never had a problem with Ramseys. They always arrive either on time or early and the food is so tasty. I couldn’t recommend this place enough. It is worth the money and they have big portion sizes, they also comply with what has been written on the notes. I don’t know anyone who has had a bad word to say about this place but if anyone sees this review. 100% order from this place and they will not let you down.

The food was lovely and tasty. The delivery came super fast. It has got to be one of the best kebabs I have had in years. I highly recommend this place.

Order never turned up, looking forward to my refund

Never turned up. Although showing delivered.

The “Greek salad” was literally just kebab salad with some feta and olives. The chips were dry. The food needed to be reheated and the delivery driver was rude. All in all could not recommend and will never order from here again.

Awful food maybe I would have been happy with it after 20 pints in the pub but 5 pm on Sunday sober it was disgusting…. Called them asked for replacement of untouched food n was told no n man just shouted at me I will never use them again

I ordered food from here as the expected delivery time was short. Waited almost two hours for substandard sweaty food. Not good at all

excellent kebab, one of the best I've had from this delivery service.

Great food as always one of best around

NEVER ORDER FROM HERE. Ordered food waited over an hour then called to ask where it was as their app still said they were preparing. He said he would contact his driver. Half an hour went by, nothing. Called them back, the delivery driver is ASLEEP and he comes on the phone claiming to have dropped it off and tried to call me a liar. No one knocked here mate. Waste of time and money.

food wasn’t delivered, I called the restaurant and all i got was ‘i’m not going to believe you over my brother(colleague)’ disgusting customer service, when i asked for a refund on my order it was declined, never ordering from here again.

and very miserable delivery will not use again

paid on UberEats on a Sunday night, waited 3 hours - food never came

Delivery was on time, the food was all nice the only down side was the kebab wrap was dripping in grease. Other then that the food was nice and hot.

We love this takeaway, the wings were delicious and the kebab is of great quality!

Had delivery from here last 3x it’s been gradually getting worse, even when we changed the order. Shame as previously it’s been great but something definitely has changed! Won’t be ordering again.

Orderd chicken, but got lamb. When I called the restaurant they said they send the right order and even laugh about my complaint. Ordered a few times from there because I like chicken and vegetable. But after tonight and the low service I w

I love lamb shish kebab instantly but portion is so small now that should be called kids meal, only onion and lettuce with small piece of tomato. And yes I took small portion but never been so small. That’s the only one issue here

delivery driver left our order on the doorstep in the rain , not exactly great door service

not enough salad on kebab chicken burger over done will not use them again

Lovely takeaway and delivered earlier than expected

lovely food, not greasy and tasted very fresh

Easy to order, arrived early, food was well wrapped and well presented. Quantity of food was good and the food was well cooked. The food arrived hot. Brilliant! Will buy from again.

thank you the best food love it

Not satisfied with food want refund

Very impressed with the food and will definitely be back for more

I ordered chicken donner with mayonnaise and I received lamb donner with no sauce. Usually I would just put up with it but I’m allergic to lamb so I had no food for the whole day

As always very super and tasty food

Got my order wrong, didn’t even do my burger

My food was spiked from this takeaway. I reported it to the police and had to go to hospital.

Absolutely awful service, swearing and aggressive and when calling the shop they swore at me and would not give me a refund

Unfortunately again they seem to have Mixed up the Special Grill and the Full House Special. We ordered the Full House and it was lovely but this is the second time they sent the special instead of the full house so unfortunately we won’t be ordering again as we are missing items.

Lamb dona meat n the 1/2burgers r dank from hear tasty and hot

FOOD HASNT ARIVED. I CALLED CONSTANTLY WITHOUT AN ANSWER. DONT WASTE YOUR MONEY!!

food wasnt even delivered at all offered to send them cctv of my house to prove no one came to my front door and they said that nothing could be done absolutel joke do not order

Stated would arrive 19.15 arrived 20.17 very late food looked thrown together

Meat was undercooked chips were greedy

Food been out as delivered when it hasn’t restraint was very rude when phoned up

cooked fresh, called as was a little late and lovely service.

Lovely. chilli sauce is cracking!

The food was cold but I rang and the guys were happy to give me a fresh order.

35 minutes after the delivery time asked for an update never got it won't bother again.

Tasty food. Early delivery and turned up hot. Only downside is it’s a little pricy for what it is but nether the less very tasty!

restaurant wouldn't pick up phone, missing some of the order. unfortunately this is the last time we will order here. ideally would like a full refund.

The best food at test 😋 the best restaurant in gillingham and chatham the best restaurant, 👌 👍🏻

Driver got lost so food was cold, asked for green peppers and garlic mayo but got neither

The absolute best kebab and when leaving notes on order always follow through! I don’t and won’t order from anywhere else

Apart from it being early that’s about all I can say was good. Don’t believe the reviews you see this place is knocking out donner meat that I wouldn’t even give a homeless person. When you have a salad and even that tastes funny you know that you won’t be going back again. Put a note on the order for them to follow which they did not. Awfull service and awfull food stay away!

The delivery driver wanted us to come out of our address over to the opposite side where we live. Delivery service means deliver to the door, please!

Pre ordered for delivery at 1830, still haven’t received food even though it says delivered

Ramzey's Grill is hands down the best kebab shop I've ever ordered from! Food is always delicious and hot upon delivery. Portion sizes are well worth the price and the prices overall are very reasonable. Restaurant staff and delivery drivers are very polite.

Lovely food. Friendly delivery driver. 5 stars!

Best burger and Kebab place in Gillingham, try their mega burger it is amazing.

This is our go-to for kebabs. The rice dish us great, love the extra veggies it comes with. Chilli sauce is 🔥

asked for lamb shish wrap got lamb Donner wrap

Great food delivered nice and hot best kebab around

Awful! Nearly an hour late and stone cold. I want a full refund