Queenswood Cafe in Herefordshire, County of

Worst cup of coffee I have had in a long time. Not just mine we had Cappuccino and an Americano, both very weak and watery!

On a long journey home I suggested we stop at the cafe for a drink and some food. I checked the arboretum website and found cafe opening hours were until 5pm. We arrived at 4.30 to find the cafe was closed and the only option was a takeaway tea and very little food choice. Member of staff was very polite and explained they were short of staff but in any case they stopped serving food at 4.30. I couldn't see any reference to this on the website or the cafe FB page. Very disappointed.

The service is terrible. It's very slow and the girl behind the counter took 10 minutes to collect a sausage roll from the hot shelf that was behind her. Another guy was waiting 25 minutes for a bacon bap. It seemed that they were doing one order at a time which is an impossible way to run a cafe. When I was at the takeaway hatch to order 2 hot chocolates, despite being the next in thr queue, the guy working the hatch invited 2 women from the inside queue to order outside and then served them before me! When I asked him why he was serving them before me when I was in the queue, he seemed to think he had done nothing wrong and doubled down. Whether he deliberately didn't want to admit his mistake and apologise or he genuinely couldn't see anything wrong with it, the poor service has been a real let down. I had to keep pushing that it is poor customer service and I got the hot chocolates on the house which I appreciate but it shouldn't have happened in the first place.

Nice cafe, I stopped by on a long journey and got a coffee and a sausage roll and worked for an hour or so on my laptop. Pretty old building and a good coffee, the woodland is nice too.

A brilliant place to meet up with friends for a coffee and delicious cake.

I have been coming here for the past 4 or 5 years, initially when privately run and more recently run and owned by the council. While privately run I was very happy with all aspects of the service and food, also prices were competetive with other places I go to. Initially when council staff started operations efforts were made to continue the standards of the previous operator although prices increased. The last 2 occasions I have come, inspite of repeating what I wanted I did not get what I asked for and items were forgotten and I had to ask where they were before I got them. I don't know if it is due to temporary or new staff but things need to improve as standards have gone down to an unacceptable level. I am prepared to come again but if I have the same experience as last time it will be the last time as there are other places I go to charging less with better food and service!

Nice spot for a walk & refreshments afterwards. Cafe staff were helpful & polite, albeit a little slow. Food was okay-ish, it is a very small cafe with limited food options after all. Arboretum is interesting & the trails lead to the viewpoint which, on a clear day, you can see for miles & read what you are seeing on the topograph! If you have children, don't forget to follow the gruffalo trail!

met a client there, nice setting, friendly staff, let down by the food, scone was dry & bitter, tea cake supposed to been toasted but barely cooked, coffee was good though, if i wasn't in a meeting would have mentioned it to the staff, hopefully will improve.

Oh dear. I dropped in during a walk around the woods - love this little cafe and was interested to see what the Wildlife Trust have done with it. An hour before closing, takeaway hatch shut and no one keeping an eye for anyone waiting. Staff clocked me but didn’t want to stop chatting and wiping surfaces down. Eventually served by a young lad who didn’t have a clue and clearly didn’t want to be there - big board advertising coffee & cake for £5 which sounded tempting but I wanted tea, not coffee but he wouldn’t let me have the deal unless I bought coffee… Er, this made no sense as tea is 2.50 and coffee is 2.90 (& cake is £3) so they’re losing more on the deal if I have a coffee than tea … but no, the board said coffee so I couldn’t have the deal with a tea 😩 He then gave me a tea with bag left in, put the tetrapak of milk on the counter to help myself but no spoon to stir it or saucer to remove the bag and when I asked he looked at me like I’d asked to shoot his grandmother. The staff really need training and then supervision to check they’ve taken it on board!! And they really need to think through their promo offers …

Been coming to this cafe for many many years. This is our first visit since it opened and we will not be going back. £8.50 for a southern friend chicken wrap with tasteless coleslaw and a salad that was 5 horrible tasting leaves. Went and ordered chips to top up. Kids had sausage, chips and beans. The one thin, small sausage looked, tasted and felt like it had been cooked and reheated numerous times and I could hardly cut it. The other sausage came out torn in half. They have got rid of the big rustic wooden tables and put small ones in which took away from the ease of going in as a family. Didn’t take my number plate for free parking so I had to go back in and sort when I noticed our table hadn’t been cleared still - we were the only people in there and had been gone 10 minutes. We were totally unimpressed. It’s such a shame, as it was a thriving cafe with great food before. Neither of our two families said we’d eat there again. Down to the garden centre we shall go.

First time since reopened. Food fine if basic- OK for breakfast or brunch. Bad news is we were there just over 1 hour and it cost £3 to park!!

We have been going regularly to this charming and welcoming little cafe for a good few year's, good freshly cooked food at a very reasonable price and extremely pleasent staff, today we find that they are being forced out by the trust. This is a disgusting act on behalf of the trust that they can force out such a charming little business. Queens Wood won't be the same with out you.

Have frequented Queenswood Café for many, many years. Good homecooked lunches and hearty breakfasts. I was very sad to today to hear of their imminent closure. Apparently, Herefordshire Wildlife Trust are taking over the business, evicting the current owners who have been there for 14 years! Speaking with the staff today, they are genuinely gutted and feel extremely angry - I can't blame them! Yet another small business losing out to the Fat Cats.

A brilliant cafe next to the car park at Queenswood. It's located in an old restored timber building and contains friendly efficient staff and irresistible food at good prices. Biker friendly too, you can get anything from a quick cuppa to a full meal, all freshly prepared!

Have enjoyed the food every time we visit, does get busy so the food must be good.

Great place excellent food friendly helpful staff 👍👍👍

Used to enjoy coming here years ago, used to be such a lovely place but visited recently and the toilets were absolutely filthy, and the cafe staff are totally incompetent. Waited 30 minutes plus for a few drinks, staff in the kitchen are moving at a snails pace despite being loads of them in there and not even that busy. Heard people in what was quite a short que complaining about this also and multiple actually just left without buying anything, and even more people moaning about the wait time to collect their items. Just completely ridiculous!! Apart from one lady in the kitchen who was lovely they were all unfriendly, speaking so quietly and clearly didn’t want to be there! Why does it take so bloody long to serve a couple of coffees? That’s all the people in front of us were ordering too and still waiting ages. Never visiting again. Get better staff or train them properly and move quicker.

Came into the cafe and there was a very short queue of 2 people in front of me. Waited 35 mins until we got served and didn’t even get an apology.

Visited at various times and always been great. Food is delicious, staff are great. Lovely place to eat and have a break.

Really lovely place, not too pricey and the food is great, beautiful all around then a lovely hot drink and good food to finish

On a very wet day, when all outdoor seating was taken up with schoolchildren. We asked the manageress if it was possible to sit inside to eat. We had a 10 month old baby and a small shih tzu dog who is completely house trained and would have sat at our feet under the table. There was one other table occupied inside but we were refused point blank from a very rude manageress. I could understand if there was seating available outside or if we had a large dog with us. We were told to “leave the dog outside” and that it wasn’t her problem that all seats outside were taken up with school children. This was the first time we had ever visited Queenswood and will be the last. Extremely poor customer service

Excellent cafe ,fantastic staff , staff are extremely friendly and helpful always go that extra mile ,well worth a visit ,a lovely cup of coffee ,very reasonable prices

Visited on a rainy cold Sunday in February with my 80yr old mother and our small dog to have a quick walk in the woods. After our walk it was lunchtime and we wanted to eat. My mother sat in the cafe while I cleaned down the dog in the car park and then returned to join her to order our lunch. When I returned, after a few minutes, we had decided what we would order and the first words I heard from an approaching lady were 'NO DOGS ALLOWED!', I have to say I did question her as I was astonished and hadn't seen any signs, no alternatives were given no suggestions and certainly no apology, we were asked to leave the cafe. Which we did as we were glared at from the kitchen while my mother gathered her things. The Cafe was quiet with a table of 4 and a table of 2, so plenty of room to keep away from other people. Our dog is small and well behaved and as the woods are predominantly used by dog walkers I was astonished that the cafe was not dog friendly at all. For a small family run cafe turning away business seems counterproductive.

Excellent coffee and flapjack. Clean outdoor tables and chairs. Pleasant staff. Clean toilets close by. Lovely woods to walk our dog in.

We have just received a Parking Notice. We only stopped for a cup of tea and did not notice the parking charges. It is only £1.50 for one hour. The penalty for not paying is £100.

We called here in order to break our journey. My wife and I both had the breakfast which came with a mug of tea or americano for £7.00. the food was good quality fresh and well cooked. In fact we enjoyed it so much we called in again for a meal on our return journey

Cheerful, efficient, and patient order & serving hatch service. Best chips ever. Covid-aware take away and outdoor-eating practice in beautiful Queenswood. Above average rustic, protected playground with a well-thought out toddler section.

This cafe offers a good choice of lunch time options (jacket potatoes, soup, burgers, chips, sandwich etc.). I'm always amazed by the range it offers and the generous size portions that arrive. The staff are friendly and accommodating. Do give them a try and so don't be put off by the Council's car park charge as the cost of the food is very reasonable and represents good value for money!

Bit wet today good food friendly staff

One of our favourite places to visit. We go here at least twice a week to walk the dog and have a cream tea or a meal. Excellent service, quick and efficient and very friendly staff.

If you visit the Queenswood Country Park & after exploring the park fancy some refreshments then make your way to the café which is located right by the car park. They have hot & cold snacks etc which can be purchased for a very reasonable price.

We started with coffee on arrival, good sized, reasonably priced large decaff coffee. No hurry or pressure to move, although we wanted a good walk in the woods. Later on we decided to return when others joined us for a sandwich. A good choice on the menu, cold drinks a little overpriced in relation to food but all in all, two good visits in one day. We'll definitely return!

If you go down to the woods today, you be sure to ... meet the Gruffalo. Or should be but the day we went it was not there! Great walks and a Gruffalo trail for the kids. The cafe is based on the edge of the car park. Not sure if the owners have anything to do with the walk except I assume most of their trade is from people walking here. The Cafe is pleasant and clean which immediately gets a star in my book. It wasnt busy as we visited early morning a weekend or two ago. The food was prepared and cooked and so came out hot which again gets another star from me. The staff we talked to were friendly and service was good. The choices you get for vegetarian, vegan and all food is large and varied. Most probably too large and there was no room to say what you actually could expect on your plate. If we have seen what the veggie breakfast consisted of, we wouldnt have chosen it. Although I cant fault what I had but I was disappointed with what actually was served which also affects how I see value for money. We were on a cheat day and so not vegan but as usual chose a vegetarian option breakfast. As you can see there were no sausages... there are plenty vegetarian and vegan options available. Mushrooms (more than usual), beans, eggs (2), hash browns(2), tomatoe (1 whole fresh)and toast (1 round) just didnt feel like a full breakfast. We suspected that the toast was placed on top to disguise the contents or lack in some way. A group on the opposite table had a normal breakfast and the plates looked considerably more fuller. We discussed how many stars we would give and just didnt feel it was anything special and so gave a mid score. Will we come back here... Yes for the walk. Will we come back here for food... most probably but it will be a cheat day and we will order the 'normal' breakfast. I do recommend a visit but follow your carnivore instincts and order the normal breakfast. Would benefit by a 'on table' menu showing what the breakfasts consist of.

Good food, friendly staff, prompt service, reat value for money and all set in beautiful woodland. Child friendly. Dog friendly if you sit outside. Highly recommended.

It was good to be able to visit the cafe after a walk round the country park. The food was good - portion sizes were generous. The only disappointment was the soft drinks on offer- there was not local Apple juice, just a 'made from concentrate' Apple juice

Cafe slow service but food good when it arrived. Very lovely eaisy access walk through woods with a lovely view point. Lots of Children and Dogs all enjoying the great outdoors.

Along with 3 of my close friends we enjoyed a delightful afternoon tea here this afternoon. Sandwiches ham, cheese and egg were very fresh, the quiche was so light but tasty as were the sausage roll. We also had a small pot of Eton mess, scones and a selection of delicious small cakes. My friend doesn't eat cream so not to be left out had a pot of meringue and raspberries and had a special plate of sandwiches without butter, nothing was too much trouble. It was also good to have a crisp white tablecloth and nice china all extra touches. At £7.50 I would say it was excellent value for mone and would highly recommend.

We had a light lunch here on our last visit. The spiced parsnip soup was excellent, as was the scrambled egg on toast.

A cafe with a good range of basic food from breakfast plates through sandwiches to jacket potatoes and cakes. Proper coffee (slightly burnt roast, but totally drinkable), teas and cold drinks are all available. Prices are good for what you get.

Beautiful food, fresh and great value. The place is absolutely spotless, great staff, polite and the food arrives quick at the table.

Very good breakfasts. Served hot, well presented, and as you'd expect. Porridge with cream and honey on day one, then a full English on day two. This was non-greasy, hot, well presented and went down a treat.

Brilliant cafe, wether your eating in or takeaway. Lots of different options and reasonably priced and the staff are always lovely.

This is a fantastic little cafe. With a menu of superb good quality home cooking.It is well worth a stop .I have been stopping here for many years and never had a disappointing meal .The staff are very helpful and friendly..Well done ..

Happy service, good food. Slab cakes very good and the breakfast looked tasty too although we didn't try them. Seating inside and out. Good vale children's meals on the menu. Very good value.

Dropped in when passing through. Really good food and very pleasant service together with great value for money means that I will certainly stop in again. Keep it up!

Visited the cafe whilst at the park for a late lunch. It is located near the car parks, adventure park lay ground and gift shop. There is seating outside if it is a nice day. Indoors there are tables and chairs for different sized groups. It isn’t huge so I can imagine it getting busy at peak times.

I've visited the cafe today with my children and it is fantastic...

Really friendly service and ideal for a family meal. Affordable prices. Would highly recommend to anyone passing through

Saying its a park so obviously going to be full of little children the gentleman serving at the cafe is extremely intolerant of children and very rude and impatient! Think he's obviously in wrong job!!

Went for afternoon tea, absolutely fabulous, ample amount of food starting with sandwiches,then scones through to a lovely selection of yummy cakes, plenty of tea or coffee and served by two lovely waitresses,Emma and Lauren who made the whole experience so very enjoyable.

Well worth a visit, nice "path way" walk if required, ,but not sure if you wouldbe able to manage a wheel chair?, dont miss the 'vntage point' with gret views, the tea/coffee and cake at the 'caff' nice rebuild/restored buildings

If you are looking for a hot drink, or a more substantial meal then this would be an excellent choice, which also provides the opportunity to walk off a good quality hearty meal.

Love nature reserve lots to do.

Popular early meeting venue on Sundays for meet up with friends. Always good friendly service with excellent food too.

We have eaten here a couple of times. The food is lovely from the rear hatch looks nicer when served inside, service is quick enough (as it is cooked to order) however we always forget to take cash so don't eat here often as there is no cash point nor do they accept card payments. I'm sure if I had more experience I'd be able to give a higher review, but one gets knocked off for no card machine, and the second as I cant base a whole review on 2 visits.

This is a cafe, not a restaurant, and does what it does really well.

This is a cafe not a restaurant and they do the cafe thing very well. It is simple food and there is plenty of choice for kids and adults. We were a group of 4 families and descended on mass and as we were early...

We walked around some of the lovely trails and did the gruffelo trail too so I could tell my grandchildren...

We ended up at queenswood walking the dog very early one morning, and as we got back to the car...

A nice stop off for a brew at this cafe. Clean and tidy with friendly staff. Nice and relaxing after...

Me registré en el sitio web para obtener información sobre este lugar, ya que era nuestra primera visita.

Gruffalo Head aquí después de un paseo en estos bosques han hermoso. Servicio amable, comida de calidad, precios baratos y generosas porciones. Muy, muy bueno. Gracias

Its always hard to remember to bring cash with you, what with paying for car parking and 15 ice creams !!!!I think you would actually find more people particularly first time visitors would spend more with you. The milkshakes a nice but please consider a small size for children because at £2.50 they are really expensive.Had toasted tea cake and many ice creams, staff always polite and friendly even on the busiest and hottest days.My only criticism is please give the benches under your canopy a good scrub each night as they are really dirty.

Visited on a number of occasions & each time it has been good for service & food. Nice, polite staff.

Spent a wonderful hour here following a great dog walk. Superbly dog, children and disabled friendly: tied to very needy dog and suffering from very painful hip, a fellow customer held my dog for me and more ginger beer was brought outside for me by a kind manager/ serving staff. (Sorry about offering you euros - purely an error. ) I get the impression that the two ladies cook, serve and run the cafe themselves.) Art work and notices about local yoga and courses on walls, quirky, cosy interior and covered area for dogs and their owners; delicious homemade food (and ginger beer!!) and superb coffee; chatty fellow customers too! Thank you, ladies. Will come to see you next time I visit by daughter. Wish I lived closer.

We came here after visiting the arboretum after a friend's recommendation. It's in an old beamed (Tudor?) building and you can eat inside or out. There's a huge choice of food from sandwiches & paninis through to soup and full meals. Also a child's menu. My 2 friends had the vegetarian breakfast which they said was lovely and the reasonable price includes a hot drink. Another had an all day breakfast whilst I had a jacket potato offered with several choices of fillings. This was delicious and was accompanied by coleslaw and salad.The only downside is you need to pay to park,£3, but if paying to visit the wood anyway, I'd certainly go to the cafe. Friendly service with a smile too!

Firstly - I must mention that this establishment does not take credit or debit cards; not a problem as we came prepared.They had an excellent range of food, even for vegetarians! We had their excellent vegetarian all-day breakfast which was a bargain at £5.50. This meal consisted of two hash browns, two fried eggs, toast (or fried bread) beans, beautifully grilled tomatoes and absolutely delicious mushrooms. Not only that, but it comes with either tea or coffee! The food was cooked to order, so was very hot and fresh. We'll definitely be back as the homemade cakes also looked really tasty. Highly recommended!

Had a sandwich here. Expect National Trust prices as this is operated by them, but good for a quick snack or refreshments after a long walk.

We called in for lunch here after going for a walk in the park. We both ordered a sandwich and being greedy I thought I would get some chips as well. The sandwich was lovely and the amount of chips was more than sufficient, but I never leave anything. Also the pot of tea we shared was a great brew. The cafe is very pleasant, the layout is good and the staff are very friendly and accommodating.

Our rambling group visited this amazing cafe as part of a Finsbury park to Alexandra Palace walk. We were all served within 15 minutes and everyone enjoyed the superb home cooked food. I had a delicious homemade chicken,leek and mushroom pie with mashed potatoes which was fantastic value for money. I will definitely visit this friendly place again.

For a cafe a very good service. Coped well with a large group. Very organised. Nice food too.

The cafe is located by the main car park in a group of buildings. It is a warm, cosy barn where locals and walkers alike enjoy a good hearty meal before or after indulging in exploration of the countryside. There is a wide range of choices on the menu and we had a superb ham, egg and chips for around a fiver! Washed down with a good pot of tea and we were on our way! Good food and service means we'll be back

Great value for money and a lovely setting. We had a very filling lunch after a nice long dog walk. The best place around if you're in the area, well worth a visit.

Fab place to visit the children love it but the price of Parking is really high I have no problem with paying parking fees but £1 for a hour that's fine but you could never walk to the look out and back unless it was a brisk walk in a hour so really u have no choice but to pay £3 ... bit of a rip off ..

Small cafe which serves good food. Large amount of choice. Plenty of room to eat outside if like us you have dog in tow. Reasonably priced and service very quick. Local people moaning about new car park charges but if you want lovely walks with an excellent cafe it's worth it.

Lovely, friendly staff and a good range of snacks, drinks and ice creams to eat indoors or out in all weathers

This is a great family run café. You are always sure of a warm welcome. The menu is extensive and well priced. The food is cooked quickly and freshly when ordered and is presented in a very appetising manner. All of the staff are friendly and courteous. There is always a good atmosphere in this café with many local people visiting on a regular basis. The outside patio area is a welcome addition and is very popular with families. If you like good, sensibly-priced, home-cooked food and a friendly atmosphere this is the place to find it.

We always call here, when travelling to Hereford to visit family, it is in a lovely setting, food is freshly prepared and good value for money.

There's nothing better than having a nice lunch after a big walk. Very friendly staff and well cooked food. The price is also very reasonable. Be aware they only accept cash. Definatley worth stopping off for lunch even if you don't have time for a walk.

We dropped in at Queenswood Country Park to walk the dog on the way to another attraction and were drawn to the café by the food smells wafting from its door. We'd planned to eat elsewhere but the menu of solid British fayre and the friendly welcome were irresistible. I had a cheese omelette, the other two opted for the all-day breakfast and both were superb. We all found ourselves commenting on the quality of both the ingredients and preparation. We paid around £21 for three meals with tea and considered it wonderful value. We came for the country park but we'll be back for this little gem of an eatery. NB The café is only open from 10 to 3.

THANKS for very enjoyable lunch, with lovely food - delicious soup, classic toasties, best children's chicken nuggets by far and generally THANKS for your service to Herefordshire Community, as many just walk their dogs and call in for a cuppa in cosy little place! fab!

We visit Queenswood a lot and usually end up in the cafe. Whether sandwiches or something more substantial always havea good un. It is what it is and it does IS very well

Always clean, fresh and friendly this Cafe offers the most delicious full English breakfast cooked to order and fantastic value.

Good solid food after a great walk in the woods either sandwiches, baked potatoes or full meals. Interesting building.

Stumbled across this place on our way home from Cardiff , the cafe is Tudor house that's been renovated,Very nice food had a ploughmans great service good strong cup of tea perfect, Thanks

Very friendly staff, lovely and clean, this was our third visit and we definitely will go back ,we find the meals piping hot , delicious and excellent value for money.

A lovely cafe situated in a beautiful wooded area. Friendly and efficient service. Served a super all day breakfast (despite being there at lunchtime!) Very clean and tidy. Children play area on site. Wonderful woods for walking and exploring. A pleasant experience.

This is a lovely place to eat - it is run by a family who do all they can to make you feel welcome. If you eat too much (very easy to do!) there are some lovely walks to get you back into shape.